Mount Hall Care Home

Flash Lane, Bollington Cross, Macclesfield SK10 5AQ

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident. Care plans are offered for short and long term needs and include palliative and Parkinson's care.

Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities. Most bedrooms have ensuite bathrooms and views of the large landscaped gardens and all can be personalised to promote familiarity.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy by offering a selection of tasty and nutritious home made meals.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.

Group: Bupa Care Homes

Person in charge: Graham Dentith (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Mount Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Mount Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Mount Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.804 for Mount Hall Care Home is calculated as follows: ( (184 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 225 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Mount Hall Care Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 19 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Mount Hall Care Home has a Review Score of 9.8 (9.804) from 19 Reviews


Average Ratings

  • Excellent
    17
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mount Hall Care Home?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mount Hall Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

I would like to thank all the staff at Mount Hall for the professional care they give to my wife and for the assistance and advice given to my family and me at a critical time in our lives. I would also like to express my gratitude to the staff for allowing me to be with my wife in her hours of greatest need.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Gabriella Mills, Customer Advisor at Mount Hall Care Home responded to this review on 23 May 2018:

Thank you for your review. We are pleased to hear about your positive experience with our care home and appreciate your comments. We will share your review with the care home's manager. The Bupa Customer Care Team

I would like to thank all the staff at Mount all for the professional care they give to my Mum. At a time of extreme family distress, as my Mum was not likely to survive. I cannot overemphasize the help and empathy shown to me and my family. They treat my Mum with dignity in a friendly atmosphere. She feels at home there.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Gabriella Mills, Customer Adviser at Mount Hall Care Home responded to this review on 18 May 2018:

Thank you for your review. We are pleased to hear about the positive experience you and your Mother are receiving in our care home. We greatly appreciate your comments on our staff and will share them with the home's manager. The Bupa Customer Care Team.

Staff are all friendly and can't do enough to accommodate anything residents need (within reason). All very caring and understanding. Rooms and cleanliness are excellent. I don't think we could have found a nicer home for my dad.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Gabriella Mills, Customer Adviser at Mount Hall Care Home responded to this review on 14 May 2018:

Thank you for your review. We are pleased to hear that your Dad has had a positive experience staying in our home and glad you are happy with your choice. Your comments are appreciated and we will share with the home's manager. The Bupa Customer Care Team.

Very, very pleased with the care and attention provided to my husband by all the staff. They made a difficult fortnight for me very happy in the way they encouraged and looked after my husband.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Gabriella Mills, Customer Adviser at Mount Hall Care Home responded to this review on 14 May 2018:

Thank you for your review of Mount Hall. We are pleased to hear about both you and your husbands positive experience and appreciate the comments you have made. Your review will be shared with the home's manager. The Bupa Customer Care Team.

I look after my client on a regular weekly basis at the home. I have always been accepted very kindly and friendly by all the staff. Nothing is too much for them along with the management and nursing staff.
They have a very varied activity rota which the residents enjoy.
It is a lovely environment for the residents enjoy.
A big 'thank you' to them all.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Gabriella Mills, Customer Adviser at Mount Hall Care Home responded to this review on 18 May 2018:

Thank you for your review. We are pleased to hear about your positive experience at Mount Hall and appreciate your comments on our staff. Your review will be shared with the home's manager. The Bupa Customer Care Team.

Very happy atmosphere, never smells of bad smells. My mother feels safe there and all the staff are kind, happy and never bad-tempered with her. Any doubts I have re Mum's health, the nurses always put my mind at rest. I feel my mum is in the best place for care and think they have given Mum extra time.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Value for Money

Average Rating:   4.6 out of 5

Natalie Krisman, Customer Service Advisor at Mount Hall Care Home responded to this review on 04 May 2018:

Thank you for your review and I am really pleased to hear that you have had a positive experience with Mount Hall.

My mother has now been there for 7 months. From the very first day I called there I have had nothing but admiration for all the staff. It also has a homely feel. I have never had cause to complain about anything. My mother could not be better cared for.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Natalie Krisman, Customer Service Advisor at Mount Hall Care Home responded to this review on 04 May 2018:

I'm really pleased to hear that you are happy with the home, the brilliant staff and the care your mum has received.

An excellent care home with friendly, warm and caring staff. Extremely good nursing with a high standard of care in homely surroundings.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Natalie Krisman, Customer Service Advisor at Mount Hall Care Home responded to this review on 04 May 2018:

Thank you for sharing your review and I'm pleased to hear that you are happy with the home and care staff.

I am extremely well looked after by good nurses and excellent carers.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Natalie Krisman, Customer Service Advisor at Mount Hall Care Home responded to this review on 04 May 2018:

I'm really glad to hear that you are well looked after. Thank you for your review.

My mother has settled here very well in such a short space of time.
I chose Mount Hall Care Home as I felt it had that homely feel and the house is very clean and like a home from home. The staff here are very helpful and adapt their skills to each individual with love and care. Great food! We are free to come and go at any hour and we're not restricted to certain times. The activities here my mum enjoys and they are varied and always enjoyable. I am kept informed of mums health and anything that may upset her and if she's ill it is dealt with quickly by a doctor.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Natalie Krisman, Customer Service Advisor at Mount Hall Care Home responded to this review on 04 May 2018:

Thank you for your review and I'm pleased to hear that your mum has settled in well at the home and is enjoying the activities there!

Removed my mother from home around Christmas following sudden physical disability, so a home needed to be found fast. Mount Hall was close to us and the home and all the staff couldn't be more caring, compassionate or helpful. My mother has settled in well and now for the first time in five years feels settled, safe and secure. She has made friends and has become very quickly an active member of the 'community'.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Jayne Duck, Customer Service Administrator at Mount Hall Care Home responded to this review on 20 Apr 2018:

Thank you for your review. Glad to hear that your mother has settled in well and feels safe and secure with us. It is wonderful to know she has made friends and is enjoying the many activities in the home.

We couldn't be happier with the care given to my mother-in-law (not the most easiest of people to please!).
It is a home setting within a care home. All the staff greet us with smiles and conversation even though their work is very emotionally and physically demanding.
A care/nursing home is the last resort for families but our choice of Mount Hall has made the transition from home to home so much easier than we anticipated. With much gratitude and thanks for your help.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Stephen Rondel, Customer Adviser at Mount Hall Care Home responded to this review on 24 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We understand how difficult it can be for families so we are always eager to make things as easy as possible for our residents.

Mount Hall Care Home has created a very supportive environment that has given my friend some wonderful experiences that have enriched her life. This journey has been exceptional given my friend's health and state of mind when she first went to Mount Hall. I firmly believe the major factor for the change has been the staff, care, appropriate meals and activities.
The medical care has been superb and the way the staff have understood her way has helped her enjoy her new home.
I have also received invaluable help with the administrative tasks that has made it much better.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Mount Hall Care Home responded to this review on 10 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and staff. It is lovely to hear how much your friend has improved while in our care.

This is the most pleasant and efficient nursing home that I have ever visited.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Mount Hall Care Home responded to this review on 10 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

Mount Hall is a wonderful place. If you cannot stay at home then Mount Hall is the next best place. The staff have been there for a long time and are very caring and thoughtful. The residents are treated with respect at all times and it feels like they are all one big family.
Relatives are kept well informed and are always made very welcome. I cannot speak highly enough of Mount Hall and it's staff.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Jayne Duck, Customer Services administrator at Mount Hall Care Home responded to this review on 10 Apr 2018:

Thank you for your review and such kind words about our staff. It is the little things like a smile or a little chat that makes all the difference and more like a family.

Mum had been in respite care and then a hospital when we were asked to find her a nursing home as there was nothing more medically that could be done for her. It's a minefield out there. We visited every nursing home that we could find within the Macclesfield area, and some I have to say were very depressing.
Mount Hall just felt right as soon as we went in and we were so pleased that they had a vacancy. We could not have made a better choice as mum was very comfortable there and was extremely well cared for.
Mum sadly died very recently and once again the staff were considerate of mum and our needs, they couldn't have been kinder.
I can't praise the team at Mount Hall highly enough for their care and consideration for mum's welfare and comfort throughout her time with them and I'd have no hesitation in recommending this nursing home to anyone looking for a comfortable, efficient, caring and friendly home for friend or relative.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Natalie Krisman, Customer Services Administrator at Mount Hall Care Home responded to this review on 11 Apr 2018:

Thank you for sharing this with us and I'm sorry for your loss. I'm pleased that you had a positive experience at Bupa's Mount Hall and that your mother was comfortable and well-cared for there.

The most important aspect of Mount Hall is the kind and caring approach of the staff, which permeates all the staff, nursing, care workers, cooks, cleaning staff and so forth. My father is very well looked after and so far as I can judge of a man with dementia, he is content, calm and even happy. The home itself is well appointed with beautiful views. While one cannot escape from its being at heart a care home, the atmosphere is more akin to that of a small country hotel. This was the best home I could identify and has lived up to my expectations.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

As a resident, I feel that I am well looked after. Care staff are kind and considerate. I feel I have a good relationship with all staff members, carers, kitchen staff, housekeeping, laundry, administration and nursing staff. Any minor problems that have occurred have always been rectified within a timely manner and to my satisfaction.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Not only am I the daughter of a resident at Mount Hall Care Home, I had the chance to see the other side of the coin when I went into the home myself for respite.

I cannot speak more highly of the care and kindness I received across the board from the housekeepers to the nursing sisters.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Mount Hall Care Home responded to this review on 06 Oct 2017:

Thank you for your review. I'm so glad that you enjoyed your respite with us and for your kind words about our staff.

Submit a Review for Mount Hall Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Mount Hall Care Home