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Mount Hall Care Home

Flash Lane, Bollington, Macclesfield, Cheshire SK10 5AQ
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caring. Mount Hall is a pristine care home, set in beautiful surroundings.Lynn J(Daughter of Resident/Service User)
Mount Hall Care Home, Macclesfield
Home always spotless and clean. Food is a very high standard.Leonard R(Resident / Service User)
Mount Hall Care Home, Macclesfield
Lovely surroundings and good for walking.G D(Friend of Resident/Service User)
Mount Hall Care Home, Macclesfield

Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident.

Care plans are offered for short and long term needs and include palliative...  

Care Provided by Mount Hall Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,210From £1,330
Nursing CareFrom £1,450From £1,595

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Mount Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Francisca Owusu-Ansah (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (32)

Mount Hall Care Home Reviews (125)

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9.9

Mount Hall Care Home has a Review Score of 9.9 (9.921) out of 10, based on 28 reviews in the last 2 years. Over all time Mount Hall Care Home has 125 reviews.

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Showing 125 reviews matching selected criteria
Review from C B (Friend of Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience

Since mt friend has been at Mount Hall she has settled down well. She came from another care home which was not suited, but Mount Hall really does suit. She has been out on trips, which is hard for her, but they do it, she feels at home here.

Reply from Lisa Henderson, Customer Care Advisor at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your friend in our care. It is lovely to hear that your friend has been on trips and feels at home staying at Mount Hall Care Home

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Review from Sarah L (Daughter of Resident) published on 22 January 2025 Submitted via Website
Overall Experience
At Mount Hall, the emphasis is very much on care; the staff took time to get to know Mum and she was very well looked after, during her, sadly too short, stay. That level of care extended to our wider family, making what could have been a really challenging time, one that I will look back on with fond memories. My only regret is that Mum didn't get to enjoy the full extent of the beautiful setting and the wide range of activities. However, the views from her window helped make up for this.

Thank you to everyone for all the care and support.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your kind words. We are sorry for your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and we hope you all feel like...  

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Review from A R (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card
Overall Experience

We are so thrilled that Mum is safe, happy, and cared for excellently here. Mum said to me: "It's a lovely place to live, I'm so happy here!" She knows everyone and the kindness of the care staff, nurses and administration team is beyond excellent.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.

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Review from A T (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card
Overall Experience
It has been a wonderful experience to find Mount Hall as a permanent residence for my mother. The home is just that "it is homey". The decor and all the equipment i.e. beds are up to date and the presentation is excellent.

The chef-prepared meals are tempting and nutritious. We are delighted Mum is in such good hands.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your lovely review. We hope Mount Hall Care Home did everything possible to make the transition as easy as possible. We are looking forward to seeing you again.

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Review from H B (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card
Overall Experience

Mount Hall Care Home is set on beautiful grounds with panoramic views over the countryside. A warm welcome by all the staff who work as a team providing individual care for my Mum. The nurses communicate with the nursing home GP so immediately the best possible high standard of care is achieved. The carers are so respectful, compassionate, and conscientious making Mum comfortable and relaxed. At meal times all staff are involved in assisting residents, Mum is given choices of varied nutritional diets every day. Mum's room is inviting, cleanliness is very important to the home. Only last week all the downstairs carpets were changed. Mum's laundry is beautifully washed, and nothing is ever misplaced. I'm so happy Mum is here surrounded by a professional, friendly team.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear words like "respectful, compassionate and conscientious" being used to describe our care. We hope to continue providing your loved one...  

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Review from D I (Wife of Resident) published on 23 October 2024 Submitted via Postal Card
Overall Experience
Mount Hall is a lovely place to be cared for by all the staff. My husband had to go into hospital where he sadly passed, but he would have liked to spend his last days at Mount Hall but was too ill.

If I need permanent care in the future, I will be pleased to stay there.

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Pamela G (Next of Kin) published on 9 September 2024 Submitted via Postal Card
Overall Experience

I am very pleased with the care my next of kin is getting. Staff are caring and patient. Her room is lovely and arranged according to her preferences. She is happy and settled.

Reply from Rosie Smith, Customer Advisor at Mount Hall Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Mount Hall Care Home. It is always a pleasure to hear our staff described as "caring" and "patient". We are so pleased that your loved one is happy and settled.

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Review from J D (Son of Resident) published on 2 September 2024 Submitted via Postal Card
Overall Experience
I recently went on holiday feeling rather guilty at leaving my mum behind - we had initially planned the holiday with her, prior to her stroke.
With thanks to the staff, I was able to update Mum with emails and photographs, which benefitted both Mum and myself!

Very much appreciated.

Reply from Rosie Smith, Customer Advisor at Mount Hall Care Home

Hello and thank you for taking the time to leave the staff at Mount Hall Care Home such a positive review. We fully understand the feeling of guilt at leaving a loved one behind. We are so happy that you were able to go away and feel safe in the knowledge that Mum was well looked after! It is so...  

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Review from Grace J (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card
Overall Experience

The care home is friendly and caring. I feel very confident that my father is looked after well and valued as a person. Many thanks to everyone for all you do.

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. We are pleased to hear that you feel confident that your Father is receiving high standards of care and that your Father is enjoying his time at Mount Hall Care Home. We hope to continue providing your Father with the best possible care.

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Review from Fiona W (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card
Overall Experience

Staff very friendly and attentive. Nothing too much trouble.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. It is always nice to hear words like "very friendly" and "attentive" being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from Alison K (Daughter of Resident) published on 11 June 2024 Submitted via Website
Overall Experience

Beautiful house set in stunning grounds with far-reaching views of the Cheshire countryside. The nursing and care staff are amazing. Food is good and there are lots of activities for the residents including canal boat trips and live music. My dad is very happy and settled here and I feel very welcome when I visit. Has completely taken away any worry that I had when my dad was living independently. Thanks to all at Mount Hall!

Reply from Maria Ricketts, Customer Care Adviser at Mount Hall Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your loved one with the best possible care.

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Review from P B (Son of Resident) published on 29 May 2024 Submitted via Postal Card
Overall Experience

We visited several care homes before deciding upon Mount Hall for my mum. We have not been disappointed! The level of care, support and understanding has been exceptional. The staff are wonderful and showed considerable patience when Mum was settling in. Mum is thoroughly enjoying her stay at Mount Hall and is enjoying the many stimulating activities. She is having a new lease of life.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mum in our care and we hope Mount Hall Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.

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Review from P U (Daughter of Resident) published on 16 February 2024 Submitted via Postal Card
Overall Experience
The care at Mount Hall was very good. Staff very helpful and kind. The room was spacious with a lovely view.
The food was the only letdown, there is definitely room for improvement!

I would, however, recommend Mount Hall to a friend or relative.

Reply from Fran Donno, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely review. It is always nice to hear words like “Kind” and “Helpful” being used to describe our staff. We will discuss your feedback about the food with the home’s manager to help them continually improve their service. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Jackie H (Niece of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Since my last review, the care staff have appeared more stable, with friendly, helpful carers who my aunt understands. The activities have also improved, my aunt especially enjoys the musical entertainers. Unfortunately, she has a very old-fashioned wheelchair which doesn't have a folding backrest which makes it difficult for us to take my aunt out. There were troubles with the cook/chef at New Year, this has been resolved now.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your aunt's stay as comfortable as possible and we look forward to seeing you again soon.

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Review from John H (Husband of Resident) published on 11 December 2023 Submitted via Postal Card
Overall Experience

My late wife resided at Mount Hall Care Home for the last 7 years. Due to a stroke in April 2011, she suffered massive brain damage that rendered her unable to communicate and speak normally. The stroke also affected her other bodily systems, comprehension and memory. From her 1st day at the home, she was made welcome, and she was cared for and nursed to a high standard. She was always treated with high regard, respect and dignity. She made friends with several residents and members of staff alike. With my wife at Mount Hall, I found that I could be at ease, due to the knowledge that the standard of care being given to her was first class.

Reply from Eden Tomlinson, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. We are deeply saddened to hear of the loss of your wife. We hope Mount Hall did everything they could to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Christine T (Daughter of Resident) published on 7 December 2023 Submitted via Postal Card
Overall Experience
Mum was only at Mount Hall for a very short time but was immediately made comfortable and secure. We were able to access the room prior to her arrival to bring her personal effects and make it more homely.
The staff were incredibly kind and caring whilst maintaining a professional approach.

We can't thank everyone at Mount Hall enough for looking after Mum in her final days and helping us through a very different time.

Reply from Grace Langfield, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your kind review. We are so pleased you were accommodated so thoughtfully by the staff at Mount Hall. We are glad to have helped you and your family through such a difficult time but are saddened to hear of your mum's passing. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Wendy P (Daughter of Resident) published on 1 November 2023 Submitted via Website
Overall Experience
My father has been a resident at Mount Hall Care Home since July 2023. We have been very pleased with the care and attention he has received.
It took him a while to settle as it is a big change for him being away from my mum and also relocating from Yorkshire to Cheshire. (My mum is now over here too so is visiting regularly). Throughout this time the staff have been kind and attentive to all his needs and feelings.
The home is friendly and professional. It is clean and the residents are kept very clean too. The food is of good quality and there is always choice which is nice.
My dad particularly likes the location of Mount Hall and the view from his window.

The activities are run well and are varied and my dad has begun to enjoy these. The one thing I would say is that I wish there was a church service of some kind offered. Even just communion. My dad has always gone to church and I think it would be a huge benefit to him to have this spiritual input.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care and hope Mount Hall care home did everything possible to make the transition as easy as possible for him. It is always nice to hear words like “kind” and “attentive” being used to describe...  

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Review from C P (Son of Resident) published on 31 October 2023 Submitted via Postal Card
Overall Experience

Very friendly and welcoming staff. The home always feels fresh and clean. Good range of daily entertainment. Prompt response to requests and queries. Smooth transition for my mum from living at home. Lovely grounds and a short distance to local amenities.

Reply from Eden Tomlinson, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Deborah H (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card
Overall Experience

My mother has been a resident at Mount Hall Care Home for over four years. During this time, she has been looked after with care, compassion and patience. The home is always very clean, and the meals served are varied and nutritional. There is always plenty to keep residents happy with entertainment and activities; although my mother is not always able to join in, there is lots to watch. Has a family atmosphere.

Reply from Eden Tomlinson, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. It is always nice to hear words like “Compassion” and “Patience” being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review from Angela O (Daughter of Resident) published on 18 October 2023 Submitted via Website
Overall Experience

Having to move my mum from another care home, and having had almost a year of hospitals and nursing care, my mum needed a home that offered good all round day care. Mount Hall staff were understanding of my mother's and our needs, they have provided a lovely room, which is great as she refuses to leave it, even to go for meals. It's early days, but the staff have all been very helpful to make my mum's stay as comfortable as possible.

Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. We hope Mount Hall Care Home did everything possible to make the transition as easy as possible not only for your mum but for you as well. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing her with the best possible care and we look forward to seeing you soon.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 February 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 29 July 2026

Mount Hall is set in beautiful surroundings. Our bedrooms have en suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.

News (4) & Events (0)

News
  • 19 Sep 2025

    Mount Hall Bupa Care Home recently hosted a celebration for its long-serving members of staff in line with Bupa’s 40th anniversary. The Bollington-based care home honoured 10 staff members who...

  • 06 Mar 2025

    A Cheshire-based care home is calling on the wider community to help knit a record number of premature baby bonding squares for hospitals across the UK. As 2025 marks Bupa’s...

  • 06 Mar 2025

    Recently, Mount Hall, hosted a glamorous ‘Ruby Red Carpet’ party to celebrate Bupa Care Homes’ Ruby Anniversary. 2025 marks an impressive 40 years since Bupa Care Homes opened its very...

Upcoming Events

There are no upcoming events for Mount Hall Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Mount Hall Care Home.

Meet the Team (5)

Francisca Owusu-Ansah
Francisca Owusu-AnsahJob Title:Home ManagerJoined: 2020

My first role in Bupa was as a staff nurse, then unit manager, before progressing to clinical deputy manager and then home manager in June 2024.

I qualified as a Registered nurse in Ghana in 2002. I have previous experience of working in the NHS and as a haemodialysis nurse for a private dialysis company. The bulk of my experience has however been working in care homes in a variety of roles. Although I have pursued other career ambitions, my passion for working with the elderly always brought me back to the sector.

I love working here as it means so much to me to be part of a supportive team that continuously strives to be world class in the care in the we deliver, through meaningful engagement with residents, their families and staff.

I am a mother of four and in my spare time I and enjoy spending time with my family. The highlight of my weekend is cheering on my little boy and budding footballer at the touchline. I have a passion for fully committing to everything I do both professionally and in my personal life. I enjoy being support to others in any way I can.

Princess Mathias
Princess MathiasJob Title:Clinical Deputy ManagerJoined: 2024

I am a registered adult nurse with over 13 years experience. My nursing journey started in Nigeria, where I earned my bachelor’s degree in nursing. Following this, I moved to the UK where I obtained a level 5 management in health and social care. My interest in the care home sector grew from my passion for providing high quality, person-centred care. Working in this environment has allowed me to blend my clinical expertise with leadership, ensuring that care is both compassionate and efficient.

What I enjoy most about working in the care sector, is the opportunity to make a meaningful impact on people’s lives every day and the relationships I build with residents, relatives and the care team. The care home environment fosters deep connections, and I appreciate the trust that residents place in us. I am also passionate about self and professional development; I'm currently studying for a masters degree in nursing at the University of Sunderland to further develop my clinical and leadership skills, contributing to evidence-based nursing practice for a better service delivery in the care sector.

Family is a huge part of my life. I am a proud mum of two children - my eldest is 4 and his little sister is 1. I live local to the home, in Bollington, and in my spare time I enjoy outdoor walks and playing with my children at the playground. I also enjoy reading, cooking, swimming and exploring innovative healthcare solutions through simple research and documentations.

Wendy Richardson
Wendy RichardsonJob Title:Senior Staff NurseJoined: 1995

I have worked at Mount Hall for 29 years. Before this job, I worked as a district nurse in Manchester. I love being a nurse because I'm able to give care to others and make residents smile, and the team I work with always gives 100% every day.

I have been married for 38 years, and have two grown-up sons. In my spare time, I enjoy eating out trying new food and going away on holiday with my family - my husband and sons are my world!

Julie
Julie Job Title:Senior Staff NurseJoined: 2009

I have worked in this role for Bupa for 14 years. I commenced nursing training in 1975 at Withington Hospital, Manchester. After I qualified, I spent many years working in hospitals, specialising in accident & emergency and orthopaedics.

My favourite part about my job is looking after residents and being part of a great team.

I have 4 children, now all grown up! And two grandchildren - outside of work I love spending time with my family.

Mark Durkin
Mark DurkinJob Title:Maintenance ManagerJoined: 2002

I have worked for Bupa for 21 years. Previous to that, I have worked in a private school and the building trade as a property developer.

I love working in the care sector as no 2 days are the same! Doing all I can for the residents and working with a good and friendly team is what I love about working here.

In my spare time, I enjoy spending time with my partner, Angie and love cooking fancy meals. I also have a keen interest in cars.

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