Mount Hall Care Home

Flash Lane, Bollington, Macclesfield SK10 5AQ
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9.8 117 Reviews
  • Mount Hall Care Home, Macclesfield
Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident.

Care plans are offered for short and long term needs and include palliative and Parkinson's care.

Most bedrooms have en-suite bathrooms and views of the large landscaped gardens and all can be personalised to promote familiarity.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy by offering a selection of tasty and nutritious homemade meals.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.
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Care Provided by Mount Hall Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1210
  • Self-Funded Nursing Care: £1450 – £1450
  • RESPITE Self-Funded Residential Care: £1330 – £1330
  • RESPITE Self-Funded Nursing Care: £1595 – £1595

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Mount Hall Care Home to find out the exact price for your requirements.

Contact Mount Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mount Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Francisca Owusu-Ansah (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (32)

Mount Hall Care Home Reviews (117)

9.8

Mount Hall Care Home has a Review Score of 9.8 (9.822) out of 10, based on 35 reviews in the last 2 years.
Over all time Mount Hall Care Home has 117 reviews.

Overall Experience
  • 92
  • 22
  • 3
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Date Published
  • 117
  • 6
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  • 35
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Reviewer Connection to Mount Hall Care Home
  • 43
  • 20
  • 10
  • 10
  • 8
  • 6
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 117, showing 101-117
Review from Graham N (Husband of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Mount Hall for the professional care they give to my wife and for the assistance and advice given to my family and me at a critical time in our lives. I would also like to express my gratitude to the staff for allowing me to be with my wife in her hours of greatest
need.
Reply from Gabriella Mills, Customer Advisor at Mount Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience with our care home and appreciate your comments. We will share your review with the care home's manager. The Bupa Customer Care Team

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Review from Anne R (Daughter of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Mount all for the professional care they give to my Mum. At a time of extreme family distress, as my Mum was not likely to survive. I cannot overemphasize the help and empathy shown to me and my family. They treat my Mum with dignity in a friendly atmosphere. She
feels at home there.
Reply from Gabriella Mills, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear about the positive experience you and your Mother are receiving in our care home. We greatly appreciate your comments on our staff and will share them with the home's manager. The Bupa Customer Care Team.

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Review from J B (Private Carer of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I look after my client on a regular weekly basis at the home. I have always been accepted very kindly and friendly by all the staff. Nothing is too much for them along with the management and nursing staff.
They have a very varied activity rota which the residents enjoy.
It is a lovely environment
for the residents enjoy.
A big 'thank you' to them all.
Reply from Gabriella Mills, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience at Mount Hall and appreciate your comments on our staff. Your review will be shared with the home's manager. The Bupa Customer Care Team.

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Review from Christine H (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all friendly and can't do enough to accommodate anything residents need (within reason). All very caring and understanding. Rooms and cleanliness are excellent. I don't think we could have found a nicer home for my dad.
Reply from Gabriella Mills, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear that your Dad has had a positive experience staying in our home and glad you are happy with your choice. Your comments are appreciated and we will share with the home's manager. The Bupa Customer Care Team.

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Review from Judy S (Wife of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very pleased with the care and attention provided to my husband by all the staff. They made a difficult fortnight for me very happy in the way they encouraged and looked after my husband.
Reply from Gabriella Mills, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall. We are pleased to hear about both you and your husbands positive experience and appreciate the comments you have made. Your review will be shared with the home's manager. The Bupa Customer Care Team.

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Review from Chris M (Son of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy atmosphere, never smells of bad smells. My mother feels safe there and all the staff are kind, happy and never bad-tempered with her. Any doubts I have re Mum's health, the nurses always put my mind at rest. I feel my mum is in the best place for care and think they have given Mum extra time.
Reply from Natalie Krisman, Customer Service Advisor at Mount Hall Care Home

Thank you for your review and I am really pleased to hear that you have had a positive experience with Mount Hall.

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Review from Peter B (Son of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been there for 7 months. From the very first day I called there I have had nothing but admiration for all the staff. It also has a homely feel. I have never had cause to complain about anything. My mother could not be better cared for.
Reply from Natalie Krisman, Customer Service Advisor at Mount Hall Care Home

I'm really pleased to hear that you are happy with the home, the brilliant staff and the care your mum has received.

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Review from Richard W (Son of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home with friendly, warm and caring staff. Extremely good nursing with a high standard of care in homely surroundings.
Reply from Natalie Krisman, Customer Service Advisor at Mount Hall Care Home

Thank you for sharing your review and I'm pleased to hear that you are happy with the home and care staff.

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Review from Sheila W (Resident) assisted by family/friend published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely well looked after by good nurses and excellent carers.
Reply from Natalie Krisman, Customer Service Advisor at Mount Hall Care Home

I'm really glad to hear that you are well looked after. Thank you for your review.

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Review from Vanessa W (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled here very well in such a short space of time.
I chose Mount Hall Care Home as I felt it had that homely feel and the house is very clean and like a home from home. The staff here are very helpful and adapt their skills to each individual with love and care. Great food! We are
free to come and go at any hour and we're not restricted to certain times. The activities here my mum enjoys and they are varied and always enjoyable. I am kept informed of mums health and anything that may upset her and if she's ill it is dealt with quickly by a doctor.
Reply from Natalie Krisman, Customer Service Advisor at Mount Hall Care Home

Thank you for your review and I'm pleased to hear that your mum has settled in well at the home and is enjoying the activities there!

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Review from P A (Daughter-in-law of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't be happier with the care given to my mother-in-law (not the most easiest of people to please!).
It is a home setting within a care home. All the staff greet us with smiles and conversation even though their work is very emotionally and physically demanding.
A care/nursing home is the last
resort for families but our choice of Mount Hall has made the transition from home to home so much easier than we anticipated. With much gratitude and thanks for your help.
Reply from Stephen Rondel, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We understand how difficult it can be for families so we are always eager to make things as easy as possible for our residents.

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Review from Elaine R (Daughter of Resident) published on 11 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been in respite care and then a hospital when we were asked to find her a nursing home as there was nothing more medically that could be done for her. It's a minefield out there. We visited every nursing home that we could find within the Macclesfield area, and some I have to say were very depressing.
Mount
Hall just felt right as soon as we went in and we were so pleased that they had a vacancy. We could not have made a better choice as mum was very comfortable there and was extremely well cared for.
Mum sadly died very recently and once again the staff were considerate of mum and our needs, they couldn't have been kinder.
I can't praise the team at Mount Hall highly enough for their care and consideration for mum's welfare and comfort throughout her time with them and I'd have no hesitation in recommending this nursing home to anyone looking for a comfortable, efficient, caring and friendly home for friend or relative.
Reply from Natalie Krisman, Customer Services Administrator at Mount Hall Care Home

Thank you for sharing this with us and I'm sorry for your loss. I'm pleased that you had a positive experience at Bupa's Mount Hall and that your mother was comfortable and well-cared for there.

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Review from Jane B (Friend of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mount Hall is a wonderful place. If you cannot stay at home then Mount Hall is the next best place. The staff have been there for a long time and are very caring and thoughtful. The residents are treated with respect at all times and it feels like they are all one big family.
Relatives are kept well
informed and are always made very welcome. I cannot speak highly enough of Mount Hall and it's staff.
Reply from Jayne Duck, Customer Services administrator at Mount Hall Care Home

Thank you for your review and such kind words about our staff. It is the little things like a smile or a little chat that makes all the difference and more like a family.

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Review from I D (Friend of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the most pleasant and efficient nursing home that I have ever visited.
Reply from Jayne Duck, Customer services administrator at Mount Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from Neil S (Son of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most important aspect of Mount Hall is the kind and caring approach of the staff, which permeates all the staff, nursing, care workers, cooks, cleaning staff and so forth. My father is very well looked after and so far as I can judge of a man with dementia, he is content, calm and even happy. The
home itself is well appointed with beautiful views. While one cannot escape from its being at heart a care home, the atmosphere is more akin to that of a small country hotel. This was the best home I could identify and has lived up to my expectations.
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Review from John P (Resident) assisted by family/friend published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a resident, I feel that I am well looked after. Care staff are kind and considerate. I feel I have a good relationship with all staff members, carers, kitchen staff, housekeeping, laundry, administration and nursing staff. Any minor problems that have occurred have always been rectified within a
timely manner and to my satisfaction.
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Review from Jane L (Daughter of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not only am I the daughter of a resident at Mount Hall Care Home, I had the chance to see the other side of the coin when I went into the home myself for respite.


I cannot speak more highly of the care and kindness I received across the board from the housekeepers to the nursing sisters.

Reply from Jayne Duck, Customer Services Administrator at Mount Hall Care Home

Thank you for your review. I'm so glad that you enjoyed your respite with us and for your kind words about our staff.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Mount Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.822 for Mount Hall Care Home is calculated as follows: ( (347 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 411 Ratings = 4.822
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mount Hall Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 Oct 2025

Mount Hall is set in beautiful surroundings. Our bedrooms have en suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.

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Awards / Recognitions (7)

Meet the Team (6)

Francisca

Francisca Owusu-Ansah

Job Title: Home Manager Joined: 2020

My first role in Bupa was as a staff nurse, then unit manager, before progressing to clinical deputy manager and then home manager in June 2024.


I qualified as a Registered nurse in Ghana in 2002. I have previous experience of working in the NHS and as a haemodialysis nurse for a private dialysis company. The bulk of my experience has however been working in care homes in a variety of roles. Although I have pursued other career ambitions, my passion for working with the elderly always brought me back to the sector.


I love working here as it means so much to me to be part of a supportive team that continuously strives to be world class in the care in the we deliver, through meaningful engagement with residents, their families and staff.


I am a mother of four and in my spare time I and enjoy spending time with my family. The highlight of my weekend is cheering on my little boy and budding footballer at the touchline. I have a passion for fully committing to everything I do both professionally and in my personal life. I enjoy being support to others in any way I can.

Princess

Princess Mathias

Job Title: Clinical Deputy Manager Joined: 2024

I am a registered adult nurse with over 13 years experience. My nursing journey started in Nigeria, where I earned my bachelor’s degree in nursing. Following this, I moved to the UK where I obtained a level 5 management in health and social care. My interest in the care home sector grew from my passion for providing high quality, person-centred care. Working in this environment has allowed me to blend my clinical expertise with leadership, ensuring that care is both compassionate and efficient.


What I enjoy most about working in the care sector, is the opportunity to make a meaningful impact on people’s lives every day and the relationships I build with residents, relatives and the care team. The care home environment fosters deep connections, and I appreciate the trust that residents place in us. I am also passionate about self and professional development; I'm currently studying for a masters degree in nursing at the University of Sunderland to further develop my clinical and leadership skills, contributing to evidence-based nursing practice for a better service delivery in the care sector.


Family is a huge part of my life. I am a proud mum of two children - my eldest is 4 and his little sister is 1. I live local to the home, in Bollington, and in my spare time I enjoy outdoor walks and playing with my children at the playground. I also enjoy reading, cooking, swimming and exploring innovative healthcare solutions through simple research and documentations.

Wendy

Wendy Richardson

Job Title: Senior Staff Nurse Joined: 1995

I have worked at Mount Hall for 29 years. Before this job, I worked as a district nurse in Manchester. I love being a nurse because I'm able to give care to others and make residents smile, and the team I work with always gives 100% every day.


I have been married for 38 years, and have two grown-up sons. In my spare time, I enjoy eating out trying new food and going away on holiday with my family - my husband and sons are my world!

Julie

Julie

Job Title: Senior Staff Nurse Joined: 2009

I have worked in this role for Bupa for 14 years. I commenced nursing training in 1975 at Withington Hospital, Manchester. After I qualified, I spent many years working in hospitals, specialising in accident & emergency and orthopaedics.


My favourite part about my job is looking after residents and being part of a great team.


I have 4 children, now all grown up! And two grandchildren - outside of work I love spending time with my family.

Surei

Surei Shelleh

Job Title: Chef Manager Joined: 2020

I have worked for Bupa for 3 years. Before this, I worked as a chef in hotels and restaurants - working in the care industry is great as I love delivering healthy nutritious meals to our residents.


I live local to the home and in my spare time, I love going on long walks with my dog!

Mark

Mark Durkin

Job Title: Maintenance Manager Joined: 2002

I have worked for Bupa for 21 years. Previous to that, I have worked in a private school and the building trade as a property developer.


I love working in the care sector as no 2 days are the same! Doing all I can for the residents and working with a good and friendly team is what I love about working here.


In my spare time, I enjoy spending time with my partner, Angie and love cooking fancy meals. I also have a keen interest in cars.

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