Mount Hall Care Home

Flash Lane, Bollington, Macclesfield SK10 5AQ
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9.8 117 Reviews
  • Mount Hall Care Home, Macclesfield
Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident.

Care plans are offered for short and long term needs and include palliative and Parkinson's care.

Most bedrooms have en-suite bathrooms and views of the large landscaped gardens and all can be personalised to promote familiarity.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy by offering a selection of tasty and nutritious homemade meals.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.
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Care Provided by Mount Hall Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1210
  • Self-Funded Nursing Care: £1450 – £1450
  • RESPITE Self-Funded Residential Care: £1330 – £1330
  • RESPITE Self-Funded Nursing Care: £1595 – £1595

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Mount Hall Care Home to find out the exact price for your requirements.

Contact Mount Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mount Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Francisca Owusu-Ansah (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (32)

Mount Hall Care Home Reviews (117)

9.8

Mount Hall Care Home has a Review Score of 9.8 (9.822) out of 10, based on 35 reviews in the last 2 years.
Over all time Mount Hall Care Home has 117 reviews.

Overall Experience
  • 92
  • 22
  • 3
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Date Published
  • 117
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  • 35
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Reviewer Connection to Mount Hall Care Home
  • 43
  • 20
  • 10
  • 10
  • 8
  • 6
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 117, showing 81-100
Review from Amanda W (Daughter of Resident) published on 11 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff and management provided an excellent standard of care for my mother who was at Mount Hall for 8 weeks. Her end of life care was outstanding and the staff were both extremely caring and sensitive.
Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your mother received the best possible care.

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Review from Elizabeth W (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From 1st phone call, Mount Hall staff were fabulous in helping to get my 88-year-old mother out of hospital and into Mount Hall for a respite week (for us and her) and the week she spent here couldn't have been more caring. The staff are wonderful and my mother is consistently happy.
Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for such a lovely review. We are happy to hear your mother is enjoying her care. It is always nice to hear from family members feeling at ease with their loved one in our care.

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Review from Benjamin F (Son of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Smiling, competent (underpaid!) staff who do their best to satisfy residents and family wishes. Residents personal hygiene is excellent, rooms and buildings clean and sweet smelling.
Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words, Benjamin. We are glad to hear you feel like your loved one is looked after. We are grateful you chose to trust us with your loved ones care.

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Review from Leonard R (Resident) assisted by family/friend published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff go out of their what to help.
Always cheerful and helpful.
Home always spotless and clean.
Food is a very high standard.
All our family are treated with respect and are always honest.
Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words. It is always nice to hear words like “Cheerful” and “Helpful” being used to describe our care. We hope to continue providing our residents with the best possible care.

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Review from Lynn J (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care given to my father. All members of staff were supportive and caring. Mount Hall is a pristine care home, set in beautiful surroundings. I always felt very welcome to visit whatever time I wanted to. I highly recommend this care home.
Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words. It is always nice to hear words like “Supportive” and “Caring” being used to describe our care. We are looking forward to seeing you again.

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Review from Charlotte P (Daughter of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been resident at Mount Hall since July 2018. It was an emotional but realistic decision to make Mount Hall her home so that her needs could be met 24 hrs a day and near to family. It will never be home but everyday mum has received compassionate care from all staff that meets her needs but
does not undermine her individuality or capacity to express opinions. Every day staff listen and respond. Every day mum's life is safe and happy.
Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for your kind words. Thank you for choosing Mount Hall for your mum's care. We hope we did everything we can to make the transition as easy as possible and hope to continue providing your loved one with the best possible care.

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Review from Harry F (Son of Resident) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am endlessly impressed with the good humour, friendliness, patience and down to earthness of the nursing staff. I have only visited twice since the resident has been there and each time it has been a relaxed and happy atmosphere.
Pay them more!
Reply from Greta Narbutaityte, Customer Adviser at Mount Hall Care Home

Thank you for taking the time to leave such a lovely review. We are very happy to hear you can feel at ease when visiting our care home. We are looking forward to seeing you again.

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Review from Beryl P (Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here has been 1st class. I have been well fed and cared for.
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Review from H W (Resident) assisted by family/friend published on 28 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the overall experience at Mount Hall. Friendly caring staff and well looked after.
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Review from Caroline W (Friend of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first impression on entering the home for the first time was overwhelming of a care home with excellent standards. The friendly welcome and caring nature of the staff was surprising and the care that was taken to ensure the comfort of my friend (the new resident) was second to none. Since that day,
my opinion has only grown better and I believe that you would have to travel a long way to find better. The whole enterprise is well kept, neat and tidy, well furnished and the staff appear happy and contended. The new receptionist is a perfect complement to the managers good management.
Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being caring and welcoming. We will share all of your comments with the home manager. The Bupa Customer Care Team.

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Review from Martin L (Son of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant atmosphere. Clean and tidy, well mannered and helpful staff. Good activities programme and good quality meals with choice options. A very approachable manager who is proactive in the day to day running of the care home.
Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being clean and the staff being helpful. We will share your comments with the home manager.
The Bupa Customer care Team.

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Review from Neil L (Son of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice and clean. The staff very friendly, especially the receptionist who is very helpful.
My mother is very happy there, she has a lovely room and is very well looked after.
Very good manager. Food good, overall, I cannot fault the home.
Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding your mother being well looked after. We will share your comments with the home manager.
The Bupa Customer Care Team.

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Review from Kathleen W (Wife of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has stayed with you for 1 week. We know he's been well looked after and he will most likely be joining you again soon. Thank you.
Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding knowing your husband is well looked after. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from C B (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has recently stayed here for a weeks respite. Myself and the family are so pleased with the care my father has received. From the cleaning staff all the way through to management everyone has been so kind, helpful and professional. My dad has enjoyed his stay and will be staying again in November.
Thank
you all from the bottom of my heart. You really are very much appreciated.
Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding how your father enjoyed his stay. We will share your comments with the home's manager. The Bupa Customer care Team.

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Review from Steve P (Son-in-law of Resident) published on 8 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law stayed here for almost 3 months. The home and the staff are really nice and I'd definitely recommend it. They looked after him really well, giving a level of care we just could not have provided in his own home.


We joined him for lunch one day and saw at first hand the staff looking

after everyone, making sure everyone was eating and drinking properly and organising alternative food or drink for those who wanted it.


Nursing staff dealt well with my father in law's medical needs and reacted quickly and professionally when he did need a hospital admission.


I found all the staff to be approachable and friendly, all ready to discuss anything to help make his stay as comfortable as possible.

Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that your father-in-law has had a positive experience at the home and appreciate your comments regarding the staff being approachable and friendly. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from E R (Brother of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the staff to be unfailingly helpful in all aspects. Welcoming and informative. As relatives, we are particularly appreciative of the little touches eg offer of a drink and visits when we visit and always very pleasant.
Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the helpfulness of the staff and the little touches they do to make it feel like home. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Paulene W (Daughter of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recently activities seemed to have declined.
Reply from Josephine Gaupholm, Customer Adviser at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that overall you have had a positive experience at the home and appreciate your comments regarding the activities. We will share that feedback with the home's manager. The Bupa Customer Care Team

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Review from N C (Son of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are amazing and attend to all of my mother's needs.
The food is delicious and her appetite has returned.
The activities are appropriate and stimulating for her.
Nothing is too much trouble and staff are always happy to help. Her room is spacious and airy and the lounges are bright
and welcoming. The home has a real, homely feel and is set in beautiful grounds.
All facilities are of a high standard and the home is spotlessly clean.
Reply from Andrew Hyland, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear that your mother's appetite has returned and that the activities are appropriate and stimulating. We will share your comments regarding the high standard of the facilities on offer at the home with the home's manager. The Bupa Customer Care Team

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Review from Robert B (Husband of Resident) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife's care is very good and she is very happy at Mount Hall. The home is quite informal and the care is not institutionalised. I cannot praise the home and the staff highly enough.
Excellent rooms, excellent range of activities but most of all excellent and outstanding staff.
Reply from Gabriella Mills, Customer Advisor at Mount Hall Care Home

Thank you for your review of Mount Hall Care Home. We are pleased to hear that you are happy with your wife's care and glad that she is enjoying her new home. We appreciate your comments on the staff at our care home and will share all your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Christine D (Respite Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After an operation and stay in the hospital Mount Hall Care Home was an ideal place for respite care and recuperation. The staff at all levels made me feel most at home and were excellent at all times of day and night.


Nothing was too much trouble and the standard of food and choice was available.

Lovely surroundings - very quiet and peaceful. The outdoor environment is excellent.
Reply from Gabriella Mills, Customer Adviser at Mount Hall Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience in our Mount Hall care home and your stay was a comfortable one. We appreciate your comments of our staff and will share your feedback with the care home's manager. The Bupa Customer Care Team.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Mount Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.822 for Mount Hall Care Home is calculated as follows: ( (347 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 411 Ratings = 4.822
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mount Hall Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 Oct 2025

Mount Hall is set in beautiful surroundings. Our bedrooms have en suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.

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Awards / Recognitions (7)

Meet the Team (6)

Francisca

Francisca Owusu-Ansah

Job Title: Home Manager Joined: 2020

My first role in Bupa was as a staff nurse, then unit manager, before progressing to clinical deputy manager and then home manager in June 2024.


I qualified as a Registered nurse in Ghana in 2002. I have previous experience of working in the NHS and as a haemodialysis nurse for a private dialysis company. The bulk of my experience has however been working in care homes in a variety of roles. Although I have pursued other career ambitions, my passion for working with the elderly always brought me back to the sector.


I love working here as it means so much to me to be part of a supportive team that continuously strives to be world class in the care in the we deliver, through meaningful engagement with residents, their families and staff.


I am a mother of four and in my spare time I and enjoy spending time with my family. The highlight of my weekend is cheering on my little boy and budding footballer at the touchline. I have a passion for fully committing to everything I do both professionally and in my personal life. I enjoy being support to others in any way I can.

Princess

Princess Mathias

Job Title: Clinical Deputy Manager Joined: 2024

I am a registered adult nurse with over 13 years experience. My nursing journey started in Nigeria, where I earned my bachelor’s degree in nursing. Following this, I moved to the UK where I obtained a level 5 management in health and social care. My interest in the care home sector grew from my passion for providing high quality, person-centred care. Working in this environment has allowed me to blend my clinical expertise with leadership, ensuring that care is both compassionate and efficient.


What I enjoy most about working in the care sector, is the opportunity to make a meaningful impact on people’s lives every day and the relationships I build with residents, relatives and the care team. The care home environment fosters deep connections, and I appreciate the trust that residents place in us. I am also passionate about self and professional development; I'm currently studying for a masters degree in nursing at the University of Sunderland to further develop my clinical and leadership skills, contributing to evidence-based nursing practice for a better service delivery in the care sector.


Family is a huge part of my life. I am a proud mum of two children - my eldest is 4 and his little sister is 1. I live local to the home, in Bollington, and in my spare time I enjoy outdoor walks and playing with my children at the playground. I also enjoy reading, cooking, swimming and exploring innovative healthcare solutions through simple research and documentations.

Wendy

Wendy Richardson

Job Title: Senior Staff Nurse Joined: 1995

I have worked at Mount Hall for 29 years. Before this job, I worked as a district nurse in Manchester. I love being a nurse because I'm able to give care to others and make residents smile, and the team I work with always gives 100% every day.


I have been married for 38 years, and have two grown-up sons. In my spare time, I enjoy eating out trying new food and going away on holiday with my family - my husband and sons are my world!

Julie

Julie

Job Title: Senior Staff Nurse Joined: 2009

I have worked in this role for Bupa for 14 years. I commenced nursing training in 1975 at Withington Hospital, Manchester. After I qualified, I spent many years working in hospitals, specialising in accident & emergency and orthopaedics.


My favourite part about my job is looking after residents and being part of a great team.


I have 4 children, now all grown up! And two grandchildren - outside of work I love spending time with my family.

Surei

Surei Shelleh

Job Title: Chef Manager Joined: 2020

I have worked for Bupa for 3 years. Before this, I worked as a chef in hotels and restaurants - working in the care industry is great as I love delivering healthy nutritious meals to our residents.


I live local to the home and in my spare time, I love going on long walks with my dog!

Mark

Mark Durkin

Job Title: Maintenance Manager Joined: 2002

I have worked for Bupa for 21 years. Previous to that, I have worked in a private school and the building trade as a property developer.


I love working in the care sector as no 2 days are the same! Doing all I can for the residents and working with a good and friendly team is what I love about working here.


In my spare time, I enjoy spending time with my partner, Angie and love cooking fancy meals. I also have a keen interest in cars.

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