Mount Hall Care Home

From the time I viewed Mount Hall on behalf of my mum I just knew this was right for her.

The staff are kind, considerate, and caring. The decor and furnishings are classic and smart. Anything that a resident requires or requests is dealt with straight away.

Although my mum has not been there very long, we are all very happy that we chose Mount Hall.

We had a shaky start as senior staff didn't seem to understand that his vascular dementia was not very severe and was more of a forgetful problem - he had had COVID in hospital and his kidneys are failing, he's been under the care of the hospital so his body is basically end of life. Once the staff got mental experts in, everything became alright and they understood how to look after him.

I would recommend Mount Hall to anyone and am so pleased my 93-year-old mother is in such a caring place. Every time I leave her I feel reassured she is in good hands. The standard of care is excellent and I would like to thank all the staff for the care my mum receives.

My aunt is very content and happy at Mount Hall and frequently expresses her satisfaction with all aspects of her care. This includes not only the carers - who she cannot praise highly enough for their attention and professionalism - but also other staff including the catering staff who cheerfully accommodate her food preferences.

My mother will be 100 next month. She has been cared for at Mount Hall for nearly 10 years. The standard of care she receives is excellent and she has a lovely room which has been redecorated recently. I have only ever seen the staff treating her with kindness and dignity. She responds to them with smiles and laughter which is very reassuring to me. I am so grateful to everyone at Mount Hall for being there for my mother at this time in her life.

My husband seems to have enjoyed his stay. He was very tired when he got home. He says he would be okay to stay there again. We felt the home felt warm and friendly and very clean. Friendly staff.

I visited a friend and parishioner to give Holy Communion. I was very impressed by the environment and the staff. In the course of my work, I visit a number of homes and I think Mount Hall Care Home is one of the best I have visited.

Food portions were too small for my requirements.

Unfortunately, due to COVID restrictions, I was unable to accompany my dad into the care home so I can't comment directly on the facilities or activities, but I have no concerns that they are not excellent.

I have already informed and recommended Mount Hall to several people. This speaks for itself! The nursing care for a broken hip and other health issues was extremely good. Staff pleasant and efficient.

Room bright, spacious and good decoration. Staff helpful without being intrusive. Meals punctual and of a good standard. I would highly recommend Mount Hall.

The team at Mount Hall are second to none. They treat my dad with the utmost respect and dignity and show real compassion and determination to do the best for him. I wouldn't hesitate to recommend Mount Hall.

Being able to talk to Mum and see her over FaceTime is also very reassuring for me. Thank you to all at Mount Hall.

My mum has been at Mount Hall since October 2019 and the family are extremely happy with the professional care she has received during this time. She enjoys going into the longe to join in with the daily activities which are very varied and well organised by the team. The food is of a high standard. It has been a difficult year for everyone due to COVID, but we have been kept informed with the latest government guidelines on a weekly basis and especially FaceTime calls which have been a lifeline for all of us.

This has been an extraordinary time due to the "virus" but the staff and the carers have carried on, as usual, being helpful and cheerful and the kitchen is still giving us good food. I am full of admiration for them. This is my fourth year here and the home is "business as usual" and this 97-year-old is glad to be a resident.

I consider the Mount Hall is extremely well run it rigorously maintains good standards of care and professionalism. In addition, the staff provide that magic which of making residents feel that this is their home.

My mother and I thank the manager and all the staff of Mount Hall for their dedication and bravery during this difficult time of lock-down. Some of the staff she still sees daily. Others, from the administration, the kitchen and the laundry, she has not seen for many weeks. We are thinking of all of you and your families.

I am very happy with the care she receives from all of the staff.

The outstanding manager is supported by an excellent team of caring professionals at every level.

My mum was placed at Mount Hall for respite after a traumatic 6 months of illness. From walking through the front door we were met with smiley happy faces and that continued through her visit. Everything was excellent. My mum cried when leaving and is looking to returning as a visitor and especially to go back for respite visits. We both cannot recommend Mount Hall, it's staff and residents highly enough.