Mount Hall Care Home

My mother has been a resident at Mount Hall Care Home for over four years. During this time, she has been looked after with care, compassion and patience. The home is always very clean, and the meals served are varied and nutritional. There is always plenty to keep residents happy with entertainment and activities; although my mother is not always able to join in, there is lots to watch. Has a family atmosphere.

Having to move my mum from another care home, and having had almost a year of hospitals and nursing care, my mum needed a home that offered good all round day care. Mount Hall staff were understanding of my mother's and our needs, they have provided a lovely room, which is great as she refuses to leave it, even to go for meals. It's early days, but the staff have all been very helpful to make my mum's stay as comfortable as possible.

Whenever I visit the home I always receive a friendly greeting, all the staff are pleasant and well turned out. They are always ready to discuss/help with any problems or queries I have - nothing seems to be too much trouble for them. My husband is well cared for, kept clean and tidy and well nourished. The activities are well thought out and provide mental stimulation. There is always plenty of encouragement to participate in events and activities. Overall, I am quite satisfied with the home and my husband's treatment.

I cannot think of a better place for my mother to be. She is looked after with such care and attention. The staff are attentive and supportive of her needs. They take the time to get to know needs, wishes and feelings. Very supportive of family members and informative to support the care process. Thank you for all you do.

This is as good as it gets.

Thank you for doing everything.

I spent twelve days at Mount Hall Care Home in my recuperation, following a knee replacement. Although there were occasional 'hiccups' and small lapses, these were no more than might be expected in a complex organisation using many staff and treating clients, many with complex needs. Overall, the standard of care shown to me was very high quality. The staff were courteous, friendly and efficient and I enjoyed my stay at Mount Hall. It helped in promoting an effective recovery after a difficult operation.

We cannot praise the staff at Mount Hall Care Home enough for the care given to my mother-in-law during the last few weeks of her life. She was treated with kindness, care and with dignity and compassion by everyone. Excellent care, beautiful setting, wonderful staff.

Came to visit my friend that resides at Mount Hall on Saturday. Such a great atmosphere. She always says how wonderful the staff are and how much is always going on. We were all treated to afternoon tea for the Coronation, which was super and a glass of bubbles to boot.

After Covid I feel that the home has declined in as much as the food, overall cleanliness and attention to detail has slipped, all the original staff have left and the void I feel has been filled largely by agency staff. I understand that this is largely unavoidable, but several times I have had to mention Mum's dirty room. She herself seems content which is good but there is room for improvement.

In general, the above issues notwithstanding, my parents were well-cared for during their stay (they have now moved to a home in another part of the country).

What are you waiting for, make the call!

On the whole an agreeable stay to get me back on my feet and able to go home.

Mum is very happy and a huge thank you to all the staff.

My sister has been so happy to spend her last weeks being cared for at Mount Hall Care Home. The house is set in well-kept, mostly lawned, gardens surrounded by fields. It is relatively small and has a welcoming, intimate feeling about it, exactly what my sister and I were looking for. Being able to bring favourite items of furniture made her lovely en-suite room feel instantly more like home and on moving-in day, everyone went out of their way to help my sister settle in. The care she has received has been excellent and as her illness has progressed all the staff have been unfailingly kind and caring, treating her with dignity and cheerfulness. I have felt much reassured that my sister is happy and is in exactly the right place. The bottom line is my sister (and I) feel we could not have made a better choice for her than Mount Hall.

My dad spent his last few months in Mount Hall. What a beautiful and serene place it is, surrounded by nature and lovely grounds. Before he was too ill, Dad was able to join in with activities; going to Shrigley Hall for afternoon tea with Mum and other residents; he enjoyed the Jubilee celebrations, particularly the Samba band! As Dad was a great reader, the activities organiser went out of her way to get books to match his interests, and encouraged him to join in with activities. All the staff were brilliant, particularly in Dad's last few weeks, both with him and with the family. They were caring, supportive and empathetic and made every effort to help us all deal with Dad's illness and passing, I cannot thank them enough.

I stayed at Mount Hall Care Home for one week after having a hip replacement. The staff were welcoming and my room was nice. During my stay, my medication was monitored and dispensed exactly as prescribed. I was given as much help as I required and all the staff were friendly.

My stay was very pleasant and the staff very attentive to make me comfortable.

It is a real relief that things at Mount Hall are beginning to feel a lot more normal now that most of the Covid restrictions are relaxed. It is such a tranquil place in its rural setting and it was good to see some residents once again having tea outside on a sunny May afternoon when I arrived to visit my dad. Staff are so friendly and kind and they not only understand Dad's care needs but appreciate his character very well. His abilities to join in activities are very limited now but he is encouraged to participate when he can and his interest in books and reading are well supported. I am always able to go away reassured that he is well cared for in a lovely place.

I phone every night and am always answered by cheerful staff. Have also had a couple of recent visits. Very pleased we chose this care home. Mum is well looked after and is happy. We also like to see pictures on social media.