Mount Hall Care Home

Flash Lane, Bollington, Macclesfield SK10 5AQ
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9.8 117 Reviews
  • Mount Hall Care Home, Macclesfield
Set within the beautiful Cheshire countryside, in the rural village of Bollington, this Georgian home has been carefully modernised and refurbished to provide a high standard of accommodation and facilities.

Committed to providing individualised care, Mount Hall is a nursing home with a dedicated team of staff who work hard to understand the needs of each resident.

Care plans are offered for short and long term needs and include palliative and Parkinson's care.

Most bedrooms have en-suite bathrooms and views of the large landscaped gardens and all can be personalised to promote familiarity.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy by offering a selection of tasty and nutritious homemade meals.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.
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Care Provided by Mount Hall Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1210
  • Self-Funded Nursing Care: £1450 – £1450
  • RESPITE Self-Funded Residential Care: £1330 – £1330
  • RESPITE Self-Funded Nursing Care: £1595 – £1595

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Mount Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Francisca Owusu-Ansah (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (32)

Mount Hall Care Home Reviews (117)

9.8

Mount Hall Care Home has a Review Score of 9.8 (9.822) out of 10, based on 35 reviews in the last 2 years.
Over all time Mount Hall Care Home has 117 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mount Hall Care Home
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Total of 117, showing 41-60
Review from I B (Son of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
We were very grateful that Mount Hall was able to take my father at short notice at the end of October. My mother joined him at Mount Hall in early December. Despite the facility being situated in an old building, the rooms are well-appointed and the facilities good.
The nursing staff were very good
in caring for my parents. However, I got the impression that the home is generally understaffed which gave rise to a number of issues. Meal times were irregular with the afternoon meal often being around 16h30 after lunch at 13h30. A menu choice was not always provided and even when it was, they often received the incorrect meal. The food was sometimes cold.
My father has to be washed and dressed and sometimes he was left in bed until late morning.
Washing of clothes was taking a week with many items seemingly going missing.
In general, the above issues notwithstanding, my parents were well-cared for during their stay (they have now moved to a home in another part of the country).
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Review from Mark A (Son of Resident) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum who is 92 became a resident at Mount Hall in 2022 and our family couldn't be happier after we experienced a not-so-successful stay in a previous residential care home where the politics of mixing residents at a residential care home with dementia patients, didn't work out for several reasons.
All the staff are outstanding, the food is superb, the cleanliness is fantastic, the rooms are exquisite, the surrounding setting is so peaceful and all in all, you will not get all these ticks in the box at any other home, rest assured, I've done the research!
Mount Hall Residential Care Home is awesome and this can be contributed in large to the excellent home manager, who is so passionate in the way she runs it and how she maintains high standards throughout.
What are you waiting for, make the call!
Reply from Grace Langfield, Customer Service Adviser at Mount Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel so at ease now having your Mum in our home and hope to continue providing her with the best care possible.

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Review from H W (Respite Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm welcome on arrival. Met by main staff members who have all been very helpful and kind. Trouble with my hearing so difficult to understand and hear some staff members but they are all very respectful. Food in my room could be hotter.
On the whole an agreeable stay to get me back on my feet and
able to go home.
Reply from Grace Langfield, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review. We are very happy to hear the home did everything possible to make the transition as easy as possible for your recovery. Thank you for choosing Mount Hall for your stay.

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Review from J I (Son of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mounthall Care Home is fantastic. The manager leads an excellent team. The level of care is outstanding. Mum is very well cared for. Her room is always clean and fresh. There are a variety of delicious meal choices. Thank you.
Throughout the week there is a range of activities, crafts, music entertainment,
visits, and enjoyable therapy animal sessions.
The nursing team know the residents very well and do an excellent job.
All of this loving care at Mounthall Care Home, in a beautiful rural Cheshire setting with breathtaking views.
Mum is very happy and a huge thank you to all the staff.
Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely review. It is always nice to hear words like "outstanding" being used to describe our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from C H (Sister of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been so happy to spend her last weeks being cared for at Mount Hall Care Home. The house is set in well-kept, mostly lawned, gardens surrounded by fields. It is relatively small and has a welcoming, intimate feeling about it, exactly what my sister and I were looking for. Being able to
bring favourite items of furniture made her lovely en-suite room feel instantly more like home and on moving-in day, everyone went out of their way to help my sister settle in. The care she has received has been excellent and as her illness has progressed all the staff have been unfailingly kind and caring, treating her with dignity and cheerfulness. I have felt much reassured that my sister is happy and is in exactly the right place. The bottom line is my sister (and I) feel we could not have made a better choice for her than Mount Hall.
Reply from David Mclean, Customer Service Adviser at Mount Hall Care Home

Thank you for your lovely review. It is always nice to hear words like 'kind' and 'caring' being used to describe our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.

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Review from C H (Daughter of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent his last few months in Mount Hall. What a beautiful and serene place it is, surrounded by nature and lovely grounds. Before he was too ill, Dad was able to join in with activities; going to Shrigley Hall for afternoon tea with Mum and other residents; he enjoyed the Jubilee celebrations,
particularly the Samba band! As Dad was a great reader, the activities organiser went out of her way to get books to match his interests, and encouraged him to join in with activities. All the staff were brilliant, particularly in Dad's last few weeks, both with him and with the family. They were caring, supportive and empathetic and made every effort to help us all deal with Dad's illness and passing, I cannot thank them enough.
Reply from Rebecca Kellegher, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your review. It is really nice to hear that your dad was encouraged to get involved in the activities at Mount Hall before he became too ill and that the staff were caring and supportive not only for your dad but to you and the family as well. Thank you for choosing Mount Hall and hopefully you will go away from this feeling like your dad received the best care possible.

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Review from Elaine M (Respite Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed at Mount Hall Care Home for one week after having a hip replacement. The staff were welcoming and my room was nice. During my stay, my medication was monitored and dispensed exactly as prescribed. I was given as much help as I required and all the staff were friendly.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for your review. We are happy to have been able to look after you following your surgery and aid your recovery. Thank you for choosing us for your care.

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Review from Barbara D (Respite Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay was very pleasant and the staff very attentive to make me comfortable.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for choosing us to care for you, we really appreciate your feedback.

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Review from Catharine D (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a real relief that things at Mount Hall are beginning to feel a lot more normal now that most of the Covid restrictions are relaxed. It is such a tranquil place in its rural setting and it was good to see some residents once again having tea outside on a sunny May afternoon when I arrived to visit
my dad. Staff are so friendly and kind and they not only understand Dad's care needs but appreciate his character very well. His abilities to join in activities are very limited now but he is encouraged to participate when he can and his interest in books and reading are well supported. I am always able to go away reassured that he is well cared for in a lovely place.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for taking the time to write us a review. We are happy to hear that your find it reassuring that your dad is being well cared for at Mount Hall. Thank you again for your kindness.

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Review from Doug B (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I phone every night and am always answered by cheerful staff. Have also had a couple of recent visits. Very pleased we chose this care home. Mum is well looked after and is happy. We also like to see pictures on social media.
Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments, it is lovely to hear that you feel your mum is well looked after in our home and that you like to see what we have been upto on our social media. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from J E (Daughter of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Mount Hall since September 2019. She had been unsure of moving into care but the staff helped her to settle very quickly and she now calls it her home.
She has a lovely room with her own en-suite and pretty views over the garden and fields. Each time we speak she tells me
how contented she is and how kind and helpful the staff are. She has participated in various activities in the lounge and enjoys socialising.
During the past Covid times I have had regular video calls with Mum and the staff have organised these.
I would definitely recommend Mount Hall as it is a caring environment with kind and helpful staff.
Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your mum has settled well into our care home and calls it home. It is nice to hear that your mum feels our staff are kind and helpful. Thank you for your recommendation.

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Review from K P (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
It has been a very challenging time for all care homes, and I feel Mount Hall has done an incredible job of keeping its residents safe. They have kept family well informed of their Covid policies and any changes to them as they happened, often reacting quickly if a positive case was registered.
They
offered regular video calls during the periods that the home was closed to visitors, and this was invaluable to both my dad and my family.
All the staff have been very friendly and welcoming towards us all since Dad came to Mount Hall in December 2021, particularly caring towards my 86-year-old mum, who visits regularly.
Now Covid restrictions have been lifted for activities, I would be interested to hear what the home is planning in the upcoming months.
Thank you to everyone at Mount Hall for your continued care.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for taking the time to leave your review. We are glad to hear that you were reassured by the safety policies put in place during the pandemic and also that we did everything we could to keep you in touch with your Dad. I will ask our activities coordinator to update both you and your Dad about the activity schedule and see what he may enjoy doing. Thank you again for your feedback.

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Review from Janet B (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the time I viewed Mount Hall on behalf of my mum I just knew this was right for her.


The staff are kind, considerate, and caring. The decor and furnishings are classic and smart. Anything that a resident requires or requests is dealt with straight away.


Although my mum has not been there

very long, we are all very happy that we chose Mount Hall.
Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with the care your mum is receiving in our home. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from A H (Wife of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a shaky start as senior staff didn't seem to understand that his vascular dementia was not very severe and was more of a forgetful problem - he had had COVID in hospital and his kidneys are failing, he's been under the care of the hospital so his body is basically end of life. Once the staff
got mental experts in, everything became alright and they understood how to look after him.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for your feedback. We are glad that you are now happy with the care your loved one is receiving at Mount Hall. Please let us know if there is anything further we can do to make his stay as comfortable as possible.

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Review from S M (Daughter of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Mount Hall since October 2019.
Her room looks out over farmland at the back of the property and she enjoys watching the cattle and sheep on the fields from her chair when she is in her room.
There are daily activities and the staff work tirelessly to look after all
the residents and all their needs. We also receive regular updates of any changes.
From the time you step inside the front door, the staff are friendly and extremely helpful.
I would recommend Mount Hall to anyone and am so pleased my 93-year-old mother is in such a caring place. Every time I leave her I feel reassured she is in good hands. The standard of care is excellent and I would like to thank all the staff for the care my mum receives.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

Thank you for your lovely review. We are so lucky to have such beautiful views from the rooms at Mount Hall, we are glad that your mum enjoys the farm life. It is so nice to hear the way you describe our staff and it is great to hear that you are reassured knowing your mum is in good hands. Thank you again for your kind words.

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Review from imelda b (Niece of Resident) published on 9 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is very content and happy at Mount Hall and frequently expresses her satisfaction with all aspects of her care. This includes not only the carers - who she cannot praise highly enough for their attention and professionalism - but also other staff including the catering staff who cheerfully accommodate
her food preferences.
Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

Thank you for taking the time to leave your review, it is lovely to hear that your aunt is happy and content in our care home and that she feels happy in all aspects of her care. Please let us know if there is anything we can do to make your aunt's stay as comfortable as possible.

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Review from Helen W (Daughter of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother will be 100 next month. She has been cared for at Mount Hall for nearly 10 years. The standard of care she receives is excellent and she has a lovely room which has been redecorated recently. I have only ever seen the staff treating her with kindness and dignity. She responds to them with
smiles and laughter which is very reassuring to me. I am so grateful to everyone at Mount Hall for being there for my mother at this time in her life.
Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that your mother enjoys her time with us and has liked the past 10 years in our care and that you feel she is treated with dignity and kindness. Thank you for choosing Mount Hall to care for your mother.

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Review from Margaret O (Wife of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband seems to have enjoyed his stay. He was very tired when he got home. He says he would be okay to stay there again. We felt the home felt warm and friendly and very clean. Friendly staff.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

We appreciate you taking the time to leave us your review. Thank you for choosing Mount Hall to care for your husband.

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Review from P P (Friend of Resident) published on 14 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a friend and parishioner to give Holy Communion. I was very impressed by the environment and the staff. In the course of my work, I visit a number of homes and I think Mount Hall Care Home is one of the best I have visited.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. Thank you.

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Review from A C (Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Room too small for those with mobility problems.
Food portions were too small for my requirements.
Reply from Amanda Barnes, Customer Service Adviser at Mount Hall Care Home

We appreciate you taking the time to leave us your comments. Thank you for bringing this to our attention, we will certainly feed this back to the home manager.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Mount Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.822 for Mount Hall Care Home is calculated as follows: ( (347 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 411 Ratings = 4.822
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mount Hall Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 Oct 2025

Mount Hall is set in beautiful surroundings. Our bedrooms have en suite bathroom facilities. Residents are encouraged to personalise their room with their own belongings.

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Awards / Recognitions (7)

Meet the Team (6)

Francisca

Francisca Owusu-Ansah

Job Title: Home Manager Joined: 2020

My first role in Bupa was as a staff nurse, then unit manager, before progressing to clinical deputy manager and then home manager in June 2024.


I qualified as a Registered nurse in Ghana in 2002. I have previous experience of working in the NHS and as a haemodialysis nurse for a private dialysis company. The bulk of my experience has however been working in care homes in a variety of roles. Although I have pursued other career ambitions, my passion for working with the elderly always brought me back to the sector.


I love working here as it means so much to me to be part of a supportive team that continuously strives to be world class in the care in the we deliver, through meaningful engagement with residents, their families and staff.


I am a mother of four and in my spare time I and enjoy spending time with my family. The highlight of my weekend is cheering on my little boy and budding footballer at the touchline. I have a passion for fully committing to everything I do both professionally and in my personal life. I enjoy being support to others in any way I can.

Princess

Princess Mathias

Job Title: Clinical Deputy Manager Joined: 2024

I am a registered adult nurse with over 13 years experience. My nursing journey started in Nigeria, where I earned my bachelor’s degree in nursing. Following this, I moved to the UK where I obtained a level 5 management in health and social care. My interest in the care home sector grew from my passion for providing high quality, person-centred care. Working in this environment has allowed me to blend my clinical expertise with leadership, ensuring that care is both compassionate and efficient.


What I enjoy most about working in the care sector, is the opportunity to make a meaningful impact on people’s lives every day and the relationships I build with residents, relatives and the care team. The care home environment fosters deep connections, and I appreciate the trust that residents place in us. I am also passionate about self and professional development; I'm currently studying for a masters degree in nursing at the University of Sunderland to further develop my clinical and leadership skills, contributing to evidence-based nursing practice for a better service delivery in the care sector.


Family is a huge part of my life. I am a proud mum of two children - my eldest is 4 and his little sister is 1. I live local to the home, in Bollington, and in my spare time I enjoy outdoor walks and playing with my children at the playground. I also enjoy reading, cooking, swimming and exploring innovative healthcare solutions through simple research and documentations.

Wendy

Wendy Richardson

Job Title: Senior Staff Nurse Joined: 1995

I have worked at Mount Hall for 29 years. Before this job, I worked as a district nurse in Manchester. I love being a nurse because I'm able to give care to others and make residents smile, and the team I work with always gives 100% every day.


I have been married for 38 years, and have two grown-up sons. In my spare time, I enjoy eating out trying new food and going away on holiday with my family - my husband and sons are my world!

Julie

Julie

Job Title: Senior Staff Nurse Joined: 2009

I have worked in this role for Bupa for 14 years. I commenced nursing training in 1975 at Withington Hospital, Manchester. After I qualified, I spent many years working in hospitals, specialising in accident & emergency and orthopaedics.


My favourite part about my job is looking after residents and being part of a great team.


I have 4 children, now all grown up! And two grandchildren - outside of work I love spending time with my family.

Surei

Surei Shelleh

Job Title: Chef Manager Joined: 2020

I have worked for Bupa for 3 years. Before this, I worked as a chef in hotels and restaurants - working in the care industry is great as I love delivering healthy nutritious meals to our residents.


I live local to the home and in my spare time, I love going on long walks with my dog!

Mark

Mark Durkin

Job Title: Maintenance Manager Joined: 2002

I have worked for Bupa for 21 years. Previous to that, I have worked in a private school and the building trade as a property developer.


I love working in the care sector as no 2 days are the same! Doing all I can for the residents and working with a good and friendly team is what I love about working here.


In my spare time, I enjoy spending time with my partner, Angie and love cooking fancy meals. I also have a keen interest in cars.

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