Hazelmere House Care Home

Residents are safe and well supported and the food appears to be plentiful and of good quality. My mum is able to join my dad regularly for a lunchtime meal (at minimal cost) which is great as this also supports her independence too. Thank you Hazelmere House!

Moving to a care home and losing much of your independence is a life changing event and the team at Hazelmere have definitely made a huge contribution to helping Mum adjust to this.

My Mum has been at the home now for just over a year and has settled in well .After losing my Dad having somewhere special to look after my Mum was the families top priority.The staff at Hazelmere especially Tim and the Nursing staff have been amazing at being there for my Mum when the family can't be .There always there for a catch up when we visit and look after my Mum so well making sure she has everything she needs.Making my Mums room look homely ,letting her have the family photos up on the walls and allowing her personel trinkets and memories from being with my Dad has shown they care.Highly recommended ,beautifully looked after and very clean and lovely staff who are always on hand when needed but step back when you need family time .Thankyou

I've seen many homes around Manchester and Cheshire and this stands head and shoulders above them all. Thank you.

All in all a lovely homely home which is well run and everyone is made to feel welcome from entering.

The staff are phenomenal at Hazelmere House Care Home. Tim in the office was beyond helpful during the process of moving my mum from the south of England to Hazelmere House. He helped me understand the steps and gave excellent advice so I could speak to the right people in the NHS too. He went above and beyond consistently and even helped us put pictures up in mum's room, something I'm sure is not his responsibility. The carers are so lovely and make such an effort with my mum, to help her feel at home and cared for. Nothing ever feels too much trouble. Jenny in the Activities team is also fantastic and so kind and engaging with all residents. The food is wonderful, my mum's room is gorgeous and we literally could not have asked for a better environment. I would recommend this home and the wonderful team of staff to anyone. Thank you Hazelmere House Team, you are all amazing people!

Thank you team Hazelmere

Mum went from independent living to residential care after a fall. I looked at a number of homes and knew Hazelmere was the right place for Mum. There was no fancy sales pitch and nothing was hidden from view. I was invited to sit in a lounge where other residents were so I could see what it would be like for mum. It may not be the most glamorous or newest but all of the staff make it a very special place. Food is great and the menu appropriate for the age group of the residents. I no longer have sleepless nights wondering if mum has eaten or had a fall as I know that she is in a really safe place. Medical issues are picked up and dealt with promptly and professionally. A number of my friends have been to visit mum and they have also commented on how wonderful the home is and how amazing the staff are. Above all Mum is happy and there are plenty of wonderful activities on offer to keep her busy.

Knowing my mum had to be placed into care was an emotional time for us, but we were immediately put at ease by both the managers and the carers. It's clear that everyone is genuinely passionate about their roles and the care they provide.

All staff are employed directly by the company rather than through agency staffing, which ensures continuity of care and helps residents feel safe and secure. In terms of medical support, staff respond promptly if anyone becomes unwell, and they are well supported by the Surgery, who also visit every Tuesday.

The food is excellent, with a strong focus on providing proper nutrition for all residents. From the office team to the carers, housekeeping, and activities staff, everyone is exceptional. I would highly recommend this care home to anyone.

The end - the nurses reacted quickly and offered good advice, calling for an ambulance and getting dad to hospital quickly.

I have enjoyed my 2-week stay at Hazelmere, respite, recovering from a joint hip replacement. Management and reception are good. Many of the staff are excellent, have given encouragement and kindness, as well as their skills and good humour. There are lovely surroundings, both inside and outside the home, and these are well-maintained. Food is generally good and plenty of variety, well presented and served. Medication taken care with. Thank you. I have been well supported.

This was the perfect opportunity for post-operative care, for 2 weeks, as I could not have managed on my own (I live alone with no relatives). I was grateful for the meals brought to my room for the first few days. However, the quality of the meals seemed to deteriorate. At times, the advertised food (e.g., Greek yoghurt) was just not available. For breakfast, sometimes there would be, e.g. bananas, sometimes not. Supplies of fresh fruit and vegetables were erratic. Quality of meals at times poor.

for everything they did for her.

My Aunt has been a resident at Hazelmere for some time, we viewed many care homes & the feel Hazelmere House has is just wonderful. All the staff greet you with a smile & friendly face. Nothing is too much trouble, we are always kept in the loop with my Aunts care. The home is warm, lovely decor, great facilities & activities to suit everyone if you wish to participate. The nursing & care staff are amazing, kind & look after our Aunt very well. Such a relief knowing your loved one is being looked after so well.

What a lovely establishment. Staff are all incredible. The new manager is amazing and is perfect for the job she's caring and compassionate about every resident. Would always recommend this place. Make relatives feel so welcome and as if they matter too. Always good entertainment and or things going on for the residents and visitors if they wish to.

Thanks all at Hazelmere- you are appreciated so much

Thank you for taking such great care of her and giving her the environment to thrive!

The whole team are fantastic

I have given 5 stars for everything as all the different teams including reception, administration, housekeeping, catering, maintenance, care and nursing team were very kind and helpful and really made a big difference to our overall experience and my Dad's care and wellbeing.

Mum went into Hazelmere for 18 days between Feb 2025 and March 2025. The preparation for mums stay was excellent, detailed care plan. On first visit I was very impressed with the 'feel' of the home. It is clearly very well managed and all the staff were so kind and helpful. Mum loved her stay and felt like it had been like a holiday. I knew she was being very well cared for which gave me peace of mind. Would definitely use again.