There is an atmosphere of quiet, friendly, and helpful efficiency from all the staff
L C (Respite Resident)
The environment is always clean and tidy, restaurant facilities are pleasant and welcoming.
Angela T (Daughter of Resident)
Very happy with our experience at Hazelmere House Care Home welcoming staff and atmosphere
Sue H (Daughter of Resident)
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
Hazelmere House Care Home has a Review Score of 9.9 (9.908) out of 10, based on 26 reviews in the last 2 years.
Over all time Hazelmere House Care Home has 82 reviews.
5.0 out of 5
Thank you for your kind words. It is always brilliant to hear words like "Excellent" being used to describe our care and we are very happy to hear you felt at ease with your Mum in our care. It is so wonderful to hear that your Mum enjoyed her stay and that she was happy. Hopefully you will go away from this feeling like your loved one received the best possible care.
5.0 out of 5
Thank you for your lovely review. We are so pleased to hear that you are impressed with the high standards of care and support provided to your Dad. We are very happy to hear felt at ease with your Dad in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
5.0 out of 5
Thank you for your lovely review. We are saddened to hear about your loss of your Mum. We are glad to have helped you and your family through such a difficult time. It is always nice to hear words like "Kindness" and "Compassion" being used to describe our care. Hopefully you will go away from this feeling like your Mum received the best possible care.
5.0 out of 5
Thank you for taking the time to leave your kind review. It is always nice to hear from former residents feeling like they were cared for and looked after. It is always nice to hear words like "the best of care and kindness" being used to describe our care. Thank you for choosing Hazelmere House for your stay
5.0 out of 5
Thank you for your kind words. We are pleased to hear that your Mum feels happy and safe and that you can feel at ease with her in our care. It is always wonderful to hear words like "Friendly" being used to describe our staff and we hope to continue providing your loved one with the best possible care.
5.0 out of 5
Thank you for your feedback. It is always nice to hear words like "Helpful" and "Friendly" being used to describe our Staff. Thank you for choosing Hazelmere House Care Home for your Mum's stay. We will certainly pass your comments on to the manager.
5.0 out of 5
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
5.0 out of 5
Thank you for leaving such a lovely review for the staff at Hazelmere House Care Home. We are thrilled to hear that your mum has settled in well at the care home and it sounds like she is having the ideal experience! We hope she continues to enjoy her stay!
5.0 out of 5
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
4.0 out of 5
Thank you for taking the time to leave your review. It is always nice to hear from family members and residents enjoying their stay with us. We will discuss your feedback with the home's manager to help them continually improve their service in regard to understanding the dining experience. Hopefully you will go away from this feeling like your mum received the best possible care.
5.0 out of 5
Thank you for your kind words. We hope Hazelmere care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
4.0 out of 5
Thank you for your kind words. We hope Hazlemere did everything possible to make the transition as easy as possible. Thank you for choosing Hazlemere House for your stay.
5.0 out of 5
Thank you for taking the time to leave your lovely comments. We are glad to help you and your family through such a difficult time and we are sorry for your loss. We are pleased to know that your Father was looked after and treated with the utmost respect and compassion and that yourselves as a family could feel at ease knowing this. All the best wishes to you and your family.
5.0 out of 5
Hello and thank you for leaving such a lovely review for the staff at Hazelmere House Care Home. It is wonderful to hear our care described as "top quality" and we are thrilled that the staff and management are always so wonderful and helpful. It sounds like your husband has had the ideal care home experience and we are so pleased that he has settled into the home brilliantly, making friends and feeling comfortable. We are also happy to hear this has taken some worry off of your mind knowing that your husband is safe and cared for. We hope he continues to enjoy his stay!
5.0 out of 5
We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Friendly" and "Efficient" being used to describe our staff and we are pleased to hear that you are impressed with the delicious food, clean rooms, fun activities and the high standards of care provided at Hazelmere House Care Home. We will discuss your feedback with the home's manager to help them continually improve their service. We are looking forward to seeing you again.
5.0 out of 5
Hello and thank you for taking the time to write the staff at Hazelmere House Care Home such a lovely review. We are thrilled to hear that your Mum has settled in well at the home and enjoyed over two years there. It is always wonderful to hear our residents are treated with "respect", and "kindness" and have their preferences accommodated for. We are so pleased that it sounds like your Mum is having an ideal care home experience, making friends with other residents, enjoying the activities and being able to rely on the team to act quickly upon requests and medical changes. We hope that your Mum continues to enjoy her time within the home and are so thankful to you for reaching out to us.
5.0 out of 5
Thank you for your lovely review. It is always nice to hear words like "my friend really enjoys living here" and "excellent" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
5.0 out of 5
Thank you for your lovely feedback. We are very happy to hear you felt so at ease whilst in our care, we hope the home did everything they could to make the transition as smooth as possible following your surgery. Thank you for choosing Hazelmere House.
5.0 out of 5
Thank you for your kind words. We are glad to have been able to give you such excellent care during a difficult time so that you could get back on your feet. We will certainly pass your comments on to the manager.
5.0 out of 5
Thank you for your kind words. It is always nice to hear words like “Caring” and “Professional” being used to describe our care. Thank you for choosing Hazelmere House Care Home for your stay.
The Review Score of 9.9 (9.908) out of 10 for Hazelmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Hazelmere House is an attractive purpose built home with en suite rooms. Residents are welcome to personalise with own furnishings and bits from home, all rooms are cleaned daily with many overlooking the homes well maintained wrap-around gardens.
My career in the care sector dates back more than twenty years. It started in the NHS before my passion for occupational health drew me into CIPD in management, and eventually to a role with Bupa clinics.
Overall, I've been with Bupa for 15 years, and it was my most recent experience in managerial positions that made me so excited when I heard of the general manager position at Hazelmere House. I felt like I'd achieved everything I could with the clinics, and this opportunity just felt right.
My role with Hazelmere blends all the different skills I've learned in my career to date, from compliance to care and empathy. Every day is different though, and I ultimately have overall responsibility for everything; from the health and safety of the team to the happiness and well-being of the people that live here.
Hazelmere really is a distinguished home, and we're all proud of the reputation we're building. I'm surrounded by a really established team, almost like a family, and I think that in itself makes sure that Hazelmere feels like a home first and foremost.
It gives me great pride and motivation knowing that the team are in a position to make someone's life the best it could possibly be.
I've worked at Bupa for 8 years and really enjoy my job and like the company I work for.
I get a lot of job satisfaction helping/supporting the residents, they are wonderful people who have a lot of interesting stories to tell.
Before working at Hazelmere I was a registered mental health nurse at Brookview care home.
I spent most of my career working as an IT specialist in the manufacturing industry and when I felt ready for a fresh challenge and a new start, I just found myself naturally drawn to the care sector. I am very grateful that Bupa and Hazelmere House gave me the opportunity.
My first role here was actually as the maintenance person back in 2011. I'd never even considered becoming the Resident Experience Manager, but when the opportunity came up I was encouraged to apply... and I guess the rest is history, because I've been in love with the role every since.
It's a really diverse and rewarding position. I tend to be involved in a lot of show-rounds and make sure the admissions process runs smoothly. I also support all the hotel services here in the home - they can be so important in making sure people feel comfortable and reassured.
It can sometimes be quite sensitive when people come for a visit so the very least we can give them is a warm welcome and complete honesty. Trusted advice doesn't cost a penny, but it can be invaluable - and from a personal perspective, I really do get a lot of satisfaction from feeling that I'm making a different and making people happier.
I'm the Chef Manager here at Hazelmere House and I've been working with and around food for 30 years now. My previous experience was with the NHS, where I was awarded with a few prestigious cooking awards; this fired my passion for food even more!
I moved to the care sector 7 years ago and have been working in Bupa for the last six years. The residents overall food experience is so important to me and I'm always looking to try new ideas and test new dishes.
I love being able to make a difference in residents' lives and improve their experience. Prior to working here at Hazelmere House, I was a creative therapist at St Ann's Hospice for 17 years.
I have two grown-up sons and one gorgeous grandson. My husband and I share our home with our 2 cats. In my spare time, I enjoy arts & crafts, gardening, walks & holidaying.
I was a registered nurse for 10 years in West Yorkshire, including roles in private nursing homes. I later worked for the youth criminal justice system. I love being back in a care setting; apart from the satisfaction of our team ensuring the home is clean & tidy, I love to talk to residents about their lives and achievements. We have a really friendly atmosphere here at Hazelmere House.
I live locally with my husband, daughter, dog and 2 cats. My two sons come and go as their careers allow. In my spare time, we enjoy listening to live music and going to the cinema & theatre. I keep fit kickboxing with my daughter & lots of dog walks!
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