Hazelmere House Care Home

Pinewood Road, Summerfields, Wilmslow SK9 2RS
Review Us
9.9 84 Reviews
  • Hazelmere House Care Home, Wilmslow
Hazelmere House features spacious and comfortable accommodation providing a warm and safe environment, with views of gardens and nearby parkland, en-suite rooms and tasteful colour schemes.

All bedrooms come with a remote-controlled TV and a 24-hour call system and some have French doors leading out to the garden.

Hazelmere House offers many forms of care, nursing and rehabilitation to elderly residents. Residential, convalescence and respite needs are welcome, with carers also experienced in palliative care, as well as being able to tailor solutions to the needs of other medical conditions like Parkinson’s and Huntington's.

Special diets and tastes are taken on board when preparing the food menu, with snacks, afternoon tea and homemade cake further additions.

Interests and hobbies are encouraged, with art therapy sessions and a mobile library complementing some of the social occasions and events added to the calendar. Regular days out can be enjoyed such as trips to Tatton Park, garden centres, the theatre and the Blackpool Illuminations.

The staff at Hazelmere would love to show everyone around and see the results. Call the team for advice or to arrange a visit.

Care Provided by Hazelmere House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1485
  • RESPITE Self-Funded Nursing Care: from £1760

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Hazelmere House Care Home to find out the exact price for your requirements.

Contact Hazelmere House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hazelmere House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sharon Helliwell-Short (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (60)

Hazelmere House Care Home Reviews (84)

9.9

Hazelmere House Care Home has a Review Score of 9.9 (9.918) out of 10, based on 27 reviews in the last 2 years.
Over all time Hazelmere House Care Home has 84 reviews.

Overall Experience
  • 56
  • 25
  • 3
  • 0
  • 0
Date Published
  • 84
  • 2
  • 14
  • 27
  • 57
Reviewer Connection to Hazelmere House Care Home
  • 39
  • 12
  • 10
  • 7
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 1-20
Review from Ian k (Son of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in Hazelmere for 2 1/2 years. When we originally did the rounds of nursing homes in the area, Hazelmere stood out. We received a warm welcome and all the staff that passed us smiled and said hello.
As one would expect, it is a difficult transition from being in your own home to a care home
but the staff made a real effort to get to know my mum and within a week or two she was on first name terms with them all. Whoever came into the room be there care staff, nursing staff, domestics, people taking food orders, all made time to speak to mum and ensure she was getting what she needed, this provided a great deal of reassurance.
There are a range of daily activities and all residents are encouraged to participate. If someone cannot get out of their room for a day or two, someone will come and visit.
When mum's health declined, the levels of care from the nursing staff were first rate, anticipating her requirements and ensuring she was always comfortable.
The whole team are fantastic
Reply from Natasha Burns-Leigh, Customer Service Advisor at Hazelmere House Care Home
We're so grateful that you've taken the time to share your thoughts. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We will certainly pass your…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela F (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was in Hazelmere for respite care. We were very impressed from the beginning with how the Resident Experience Manager at Hazelmere made us as a family feel so welcome and how efficient he was making sure things were in place for my Dad eg: telephone system which was so important for my Dad to
feel connected to his family.
The activities team always included my Mum when she visited my Dad and they have a great variety of activities. My Dad loved the garden centre trip. Hazelmere is also very well located for some green space to go for walks with residents as there is a park next door and also the grounds are nice to walk around too.
I have given 5 stars for everything as all the different teams including reception, administration, housekeeping, catering, maintenance, care and nursing team were very kind and helpful and really made a big difference to our overall experience and my Dad's care and wellbeing.
Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind words. We are happy to hear you felt like a part of our Hazelmere House family and that you felt at ease with your Dad in our care. It is always wonderful to hear words like…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie F (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Hazelmere for 18 days between Feb 2025 and March 2025. The preparation for mums stay was excellent, detailed care plan. On first visit I was very impressed with the 'feel' of the home. It is clearly very well managed and all the staff were so kind and helpful. Mum loved her stay and felt
like it had been like a holiday. I knew she was being very well cared for which gave me peace of mind. Would definitely use again.
Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind words. It is always brilliant to hear words like "Excellent" being used to describe our care and we are very happy to hear you felt at ease with your Mum in our care. It is so…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela F (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a firm believer that "Care is the Cure" and Hazelmere House Care Home have exceeded my expectations on all fronts with regard to the exceptional care they have given my Dad. Having worked in HR, I am always observant of the environment and culture in an organisation and my observations of Hazelmere
is it is the culture that makes such a positive difference - they are inclusive, person centred, professional and everyone works as part of a team in a very positive and supportive way with kindness and smiles. This includes how they work with any external parties like the physios, chiropodist, hairdresser and the GP surgery they work with as well. They are also really proactive in finding out what their residents like eg: food and activities and offer a wonderful variety of activities and food as well. My Dad summed up his feeling of being in Hazelmere as "right place right time" and I believe he is being given the best chance of recovery and respite after 6 weeks in hospital.
Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home
Thank you for your lovely review. We are so pleased to hear that you are impressed with the high standards of care and support provided to your Dad. We are very happy to hear felt at ease with your…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine C (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely mum entered Hazelmere House for palliative care as she was end of life terminal Esopmageal cancer. She was 93 years old from 17th March to 1st April when she died she was treated with care, kindness, compassion, dignity and professional quality of nursing. Each and every member of staff, without
exception was wonderful. I chose this nursing home for mum because I consider it to be the best in all areas.
Reply from Lisa Henderson, Customer Care Advisor at Hazelmere House Care Home
Thank you for your lovely review. We are saddened to hear about your loss of your Mum. We are glad to have helped you and your family through such a difficult time. It is always nice to hear words…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D H (Respite Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been resident at Hazelmere House Care Home for respite, after hospital and surgery, for the duration of 3 weeks, during which time, I have received the best of care and kindness from all staff. I would not hesitate to recommend Hazelmere House Care Home to anyone - for me a very wonderful and
fortunate find.
Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home
Thank you for taking the time to leave your kind review. It is always nice to hear from former residents feeling like they were cared for and looked after. It is always nice to hear words like "the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane K (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hazelmere House Care Home is friendly, professional and caring. My mum feels well looked after, safe and happy. The staff are all friendly and clearly care about the residents. It is always pleasant to visit and witness such a lovely atmosphere. My mum has all her needs met and despite her health
requiring her to spend most of her time in her room, never feels isolated. Given the number of residents, it is a wonderful achievement. The staff take the time to get to know her. They maintain her dignity at all times and show respect for her as an individual. Communication is excellent on all levels. We are so happy that my mum is there and feel relaxed and reassured that she is getting the best care available.
Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind words. We are pleased to hear that your Mum feels happy and safe and that you can feel at ease with her in our care. It is always wonderful to hear words like "Friendly" being…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Verna P (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum stayed at Hazelmere for respite care for a period of 3 and a half weeks following a knee replacement. Mum was very happy there and treated very well. Every time I visited I found the staff to be very helpful and friendly - nothing was too much trouble. I would like to thank the Manager for a
very well run care home and all the staff who worked very hard making my Mum's stay there very comfortable. I certainly would have no reservations in recommending Hazelmere to anybody who needed it.
Reply from Lisa Henderson, Customer Care Advisor at Hazelmere House Care Home
Thank you for your feedback. It is always nice to hear words like "Helpful" and "Friendly" being used to describe our Staff. Thank you for choosing Hazelmere House Care Home for your Mum's stay. We…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K M (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having looked at lots of places, this one has the nicest atmosphere and lovely facilities and staff, who proved to be supportive and welcoming when my mother had a brief stay for respite.
I would thoroughly recommend Hazelmere House Care Home to anyone and thank the management and staff for their
kindness.
One member of staff in particular was particularly kind to my mother and I'm so grateful.
Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Hopefully you will go away from this feeling like your loved one received the best…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geoff A (Son of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum really enjoys her stay at Hazemere. She likes her room and with help is quite mobile around the home. Mum appreciates all the staff who she says are really kind and helpful. Close to her heart is food and she thoroughly enjoys all the meals which we have also sampled. A superb Sunday Lunch! She
enjoys the camaraderie of many if the guests - but especially enjoys the actives in the afternoon. The games (she is very competitive!), talks and demonstrations are all enjoyed! Perhaps a little more of this in the evening would make her stay perfect. We all appreciate Hazelmere and all the staff.
Reply from Rosie Smith, Customer Advisor at Hazelmere House Care Home
Thank you for leaving such a lovely review for the staff at Hazelmere House Care Home. We are thrilled to hear that your mum has settled in well at the care home and it sounds like she is having the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley L (Daughter of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first viewing of Hazelmere House on behalf of my mum, I knew this was going to be home for her. The atmosphere is always warm, friendly and welcoming. The care is outstanding and that for me is a huge comfort, knowing she is safe. Plenty of good food and varied activities each day. The rooms
and communal areas are tastefully decorated. Hazelmere is everything I could have hoped for my mum.
Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Trudy D (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum really enjoyed staying at Hazelmere House Care Home - loved the staff, the food and facilities. The only negative comment was that she had her breakfast and supper in her room and not in the dining area - I don't know if this was because she wasn't aware that the facility was open or whether it
wasn't open.
Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members and residents enjoying their stay with us. We will discuss your feedback with the home's manager to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard L (Son of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with mum's first month at Hazelmere, it is everything we hope for and more. All the staff are so friendly and helpful as well as there are plenty of them so always someone available to help and nothing is too much trouble. In mum's own words when I asked her how it is she said "I love
it here!" I can't ask any more than that.
Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home
Thank you for your kind words. We hope Hazelmere care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make Mum's stay as…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V B (Respite Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Able to relax and recover without every day worries. Staff friendly and helpful even when very busy. Food excellent, varied and well prepared. Room is very comfortable and attractive.
Reply from Maria Ricketts, Customer Care Adviser at Hazelmere House Care Home
Thank you for your kind words. We hope Hazlemere did everything possible to make the transition as easy as possible. Thank you for choosing Hazlemere House for your stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan S (Daughter of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care was provided by all the staff to my father. He passed in January at the age of 101 in familiar and peaceful surroundings. Care and compassion was provided with good grace. We couldn't have asked for anything more. The home is always clean and tidy and the food is nutritious. If there
was any care home to recommend, then I would have no hesitation in doing so for Hazelmere.
Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home
Thank you for taking the time to leave your lovely comments. We are glad to help you and your family through such a difficult time and we are sorry for your loss. We are pleased to know that your…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Wife of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazelmere House is a very special place. Always top quality care from the wonderful staff and management team. The teams of care staff and management are always there when help and advice is needed. My husband is happy to call Hazelmere 'home'. He feels safe and well cared for at all times. Everyone
has welcomed my husband and he has made many friends, As his wife, it has helped me to know my husband is settled and safe.
Reply from Rosie Smith, Customer Advisor at Hazelmere House Care Home
Hello and thank you for leaving such a lovely review for the staff at Hazelmere House Care Home. It is wonderful to hear our care described as "top quality" and we are thrilled that the staff and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J F (Respite Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very welcoming, friendly staff, efficient and happy. The food was good, and well presented with a good selection. The rooms were clean and fresh. All my needs were catered for. I would have preferred a shower every day but realise that the staff were extremely busy. I would also have felt safer with
a shower stool with a back on but that is really the only negative thing I can say. The quizzes and activities were fun and I am looking forward to my next stay.
Reply from Fran Donno, Customer Service Adviser at Hazelmere House Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Friendly" and "Efficient" being used to describe our staff and we are pleased to hear that you are…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emma C (Daughter of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Hazelmere for over 2 years now. I could not ask for better care for her, she is always treated with the utmost respect and kindness and her preferences are accommodated. Her medical needs have increased over time and the nursing team have always been on top of all her treatments
and medications. She has made friends with the other residents and greatly enjoys going down to lunch every day. When she is well enough to participate, she appreciates the great variety of activities that Home provides every week. The team are always very responsive to any requests and any maintenance issues etc. have been dealt with within 24 hours. The Home is very clean and the meals always look fresh and nutritious. I have no hesitation in recommending Hazelmere to anyone, whether for respite or residential care.
Reply from Rosie Smith, Customer Advisor at Hazelmere House Care Home
Hello and thank you for taking the time to write the staff at Hazelmere House Care Home such a lovely review. We are thrilled to hear that your Mum has settled in well at the home and enjoyed over two…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer M (Friend of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend really enjoys living here. All the care I have seen when I visit (at various times of the day) has been excellent, The variety of experiences is amazing, a really varied programme which I , and my friend, would never have expected. Lovely decore, always clean and sweet smelling. Excellent.
Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home
Thank you for your lovely review. It is always nice to hear words like "my friend really enjoys living here" and "excellent" being used to describe our care. We hope to continue providing your loved…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V S (Respite Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had booked two weeks after a total hip replacement. The staff were so friendly, including housekeeping. I could not fault the nursing care.
Reply from Grace Langfield, Customer Service Adviser at Hazelmere House Care Home
Thank you for your lovely feedback. We are very happy to hear you felt so at ease whilst in our care, we hope the home did everything they could to make the transition as smooth as possible following…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Hazelmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Hazelmere House Care Home is calculated as follows: ( (292 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 317 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazelmere House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 Oct 2025

Hazelmere House is an attractive purpose built home with en suite rooms. Residents are welcome to personalise with own furnishings and bits from home, all rooms are cleaned daily with many overlooking the homes well maintained wrap-around gardens.

Loading

Loading

Awards / Recognitions (7)

Loading...

Meet the Team (6)

Sharon Helliwell

Sharon Helliwell Helliwell-Short

Job Title: Home Manager Joined: 2019

I have worked for Bupa for 5 years. I previously worked in the police force as a communications officer, followed by home care, where I then progressed into care homes and worked my way up to where I am today.


Caring for residents is my passion, and ensuring all their needs are met. I love engaging with families and the team to ensure Hazelmere House is a great place to live and work.


I am married with three grown-up children and a granddaughter who is five. I live in Knutsford, and in my spare time, I love spending time with my family, going on walks with our dog, having sunny holidays and socialising with friends!

Tom

Tom Davison

Job Title: Clinical Service Manager

I've worked at Bupa for 8 years and really enjoy my job and like the company I work for.


I get a lot of job satisfaction helping/supporting the residents, they are wonderful people who have a lot of interesting stories to tell.


Before working at Hazelmere I was a registered mental health nurse at Brookview care home.

Tim

Tim Cox

Job Title: Resident Experience Manager Joined: 2011

I spent most of my career working as an IT specialist in the manufacturing industry and when I felt ready for a fresh challenge and a new start, I just found myself naturally drawn to the care sector. I am very grateful that Bupa and Hazelmere House gave me the opportunity.
My first role here was actually as the maintenance person back in 2011. I'd never even considered becoming the Resident Experience Manager, but when the opportunity came up I was encouraged to apply... and I guess the rest is history, because I've been in love with the role every since.
It's a really diverse and rewarding position. I tend to be involved in a lot of show-rounds and make sure the admissions process runs smoothly. I also support all the hotel services here in the home - they can be so important in making sure people feel comfortable and reassured.
It can sometimes be quite sensitive when people come for a visit so the very least we can give them is a warm welcome and complete honesty. Trusted advice doesn't cost a penny, but it can be invaluable - and from a personal perspective, I really do get a lot of satisfaction from feeling that I'm making a different and making people happier.

Neil

Neil Honour

Job Title: Chef Manager Joined: 2019

I'm the Chef Manager here at Hazelmere House and I've been working with and around food for 30 years now. My previous experience was with the NHS, where I was awarded with a few prestigious cooking awards; this fired my passion for food even more!


I moved to the care sector 7 years ago and have been working in Bupa for the last six years. The residents overall food experience is so important to me and I'm always looking to try new ideas and test new dishes.

Ruth

Ruth Labrow

Job Title: Activities Coordinator Joined: 2023

I love being able to make a difference in residents' lives and improve their experience. Prior to working here at Hazelmere House, I was a creative therapist at St Ann's Hospice for 17 years.


I have two grown-up sons and one gorgeous grandson. My husband and I share our home with our 2 cats. In my spare time, I enjoy arts & crafts, gardening, walks & holidaying.

Janice

Janice Harrison

Job Title: Head of Housekeeping Joined: 2023

I was a registered nurse for 10 years in West Yorkshire, including roles in private nursing homes. I later worked for the youth criminal justice system. I love being back in a care setting; apart from the satisfaction of our team ensuring the home is clean & tidy, I love to talk to residents about their lives and achievements. We have a really friendly atmosphere here at Hazelmere House.


I live locally with my husband, daughter, dog and 2 cats. My two sons come and go as their careers allow. In my spare time, we enjoy listening to live music and going to the cinema & theatre. I keep fit kickboxing with my daughter & lots of dog walks!

Frequently Asked Questions about Hazelmere House Care Home

What types of Care is Hazelmere House Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hazelmere House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Hazelmere House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hazelmere House Care Home to the centre of Wilmslow?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazelmere House Care Home to verify any information. View our terms and conditions. Hazelmere House Care Home has an Enhanced Service - more info.