Hazelmere House Care Home

Pinewood Road, Summerfields, Wilmslow SK9 2RS

Hazelmere House Care Home, Wilmslow, Cheshire
Hazelmere House Care Home, Wilmslow, Cheshire
Hazelmere House Care Home, Wilmslow, Cheshire

Hazelmere House is a purpose-built home that offers many forms of care, nursing and rehabilitation to elderly residents. Residential, convalescence and respite needs are welcome, with carers also experienced in palliative care, as well as being able to tailor solutions to the needs of other medical conditions like Parkinson’s and Huntington's.

The home features spacious and comfortable accommodation providing a warm and safe environment, with views of gardens and nearby parkland, en-suite rooms and tasteful colour schemes. All bedrooms come with a remote controlled TV and a 24 hour call system and some have French doors leading out to the garden.

Special diets and tastes are taken on board when preparing the food menu, with snacks, afternoon tea and homemade cake further additions.

Interests and hobbies are encouraged, with art therapy sessions and a mobile library complementing some of the social occasions and events added to the calendar. Regular days out can be enjoyed such as trips to Tatton Park, garden centres, the theatre and the Blackpool Illuminations.

Group: Bupa Care Homes

Person in charge: Michelle Oliphant (General Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Huntington's Disease • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Malay, Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hazelmere House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Hazelmere House Care Home has a Review Score of 9.1 (9.135)

The Review Score of 9.1 (maximum of 10) for Hazelmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Hazelmere House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.552 for Hazelmere House Care Home is calculated as follows: ( (113 Excellents x 5) + (58 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 183 Ratings = 4.552

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.583 Points relating to the number of positive Reviews for Hazelmere House Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12 Target = 0.583

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hazelmere House Care Home?

  • Extremely LIKELY
    11
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hazelmere House Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

There has been a massive improvement since the arrival of the new manager. There is still much improvement needed in many areas. The shower in my father's bathroom does not drain properly. The whole room gets flooded every time they give him a shower, hence the smell of dampness inside. Sometimes carers forget to dispose of pads and urine containers. I would like to see improvement in attention to detail for carers. The glasses, dishes and cutlery are not cleaned well enough, needs attention.

How likely would you be to recommend Hazelmere House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer Services Administrator at Hazelmere House Care Home responded to this review on 19 Oct 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

The caring and nursing staff were very efficient and very caring, and very friendly. Nothing was too much trouble. The room was badly in need of refurbishment but otherwise OK.

How likely would you be to recommend Hazelmere House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Jayne Duck, Customer services administrator at Hazelmere House Care Home responded to this review on 29 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

Staff are all helpful and give useful advice. My mother-in-law is well cared for and feels she has support.
She particularly enjoys the activities which are stimulating and varied.

How likely would you be to recommend Hazelmere House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Hazelmere House Care Home responded to this review on 16 Aug 2017:

Thank you for your review. It is lovely to know that your mother in law is settled and enjoying the activities, and that you have peace of mind knowing that she is well cared for.

My mum was at Hazelmere House Care Home for 10 months. I spent a lot of time with her with her so had first-hand experience of what happens at night as I stayed late on. The most important aspect of any care home is the quality of the carers. The standard was high throughout not just in terms of technical skills but their attitude and manner of speaking to the residents (and me). They are all genuinely caring and interested not as an act it was sincere that shone through. Time management skills were noticeably good as was their teamwork, they worked well with each other which is vital in a busy care home. The organisation of infrastructure and services is of a high standard. If anything breaks; eg electrical, someone is immediately on hand to fix. Varied entertainment is available every day for those interested, again due to the high calibre of staff running this part. The management quality is high, for example, I recently needed some follow up of documentation which wasn't readily accessible, the effort was made to acquire what I needed very speedily. Similarly, the admin team were always helpful, approachable and efficient. Yes, I would certainly recommend Hazelmere House Care Home.

How likely would you be to recommend Hazelmere House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Hazelmere House Care Home responded to this review on 14 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

We have recently had a bad experience with Hazelmere House.
I am so glad to say that when I collected Mother this time she had obviously been taken good care of and was happy and clean.
I do not know how much this has to do with the new manager and her fresh start, but I commend her and the staff for their efforts.

How likely would you be to recommend Hazelmere House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administator at Hazelmere House Care Home responded to this review on 25 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

We found the care of my father in law at Hazelmere House to be excellent.
The staff have been extremely caring and professional, ensuring that my father in law was always treated with care and respect and always with a cheerful disposition.
The facilities at Hazelmere House are also excellent.

How likely would you be to recommend Hazelmere House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Hazelmere House Care Home responded to this review on 18 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

My only gripe would be small "maintenance" issues in the room / maintain it in good clean order.

How likely would you be to recommend Hazelmere House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Hazelmere House Care Home responded to this review on 08 Dec 2016:

Thank you for your review. We are pleased to hear about your experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very happy with the home. The care my sister receives is excellent. She is very comfortable here. She has been here for 7 years. Good choice of meals always available. Excellent activities. The care from all the staff and management is excellent.

How likely would you be to recommend Hazelmere House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Hazelmere House Care Home responded to this review on 16 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

Happy with care and support provided by staff.

How likely would you be to recommend Hazelmere House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Hazelmere House Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I am the daughter of a resident. Mum has improved greatly since coming into the home. The staff have been excellent with my mother.

How likely would you be to recommend Hazelmere House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Hazelmere House Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

I am very pleased with the way my mother has settled. The room is lovely. I am really pleased with the fact she has started walking with her walker.

How likely would you be to recommend Hazelmere House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Hazelmere House Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate you views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

My mother stayed for 7 weeks post surgery from October to December 2015 and the health and mobility improved enormously, enabling her to return home. Unfortunately her health has deteriorated and she has returned in January 2016.
The staff and management are all extremely friendly, helpful and caring. Medical support and attention is very prompt when needed.

How likely would you be to recommend Hazelmere House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Happy with stay, cheerful, pleasant staff, food good, comfortable good attention.

How likely would you be to recommend Hazelmere House Care Home? Likely

Average Rating: 

 4 out of 5

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in the home for 9 years until she died on October 1st. The carer she received over her time there was excellent and the home is very clean and well appointed. The staff were caring and helpful. I would recommend to anyone.

How likely would you be to recommend Hazelmere House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

At times a bit too much chatter amongst staff and I do feel maybe there should be more staff for evening (not night). Every time I asked for someone to come mid evening they replied "We'll come when we can" and I felt such a nuisance, but I did need my bed with getting up so early (6am) I did need help undressing and getting into bed and my commode bringing in!! I think because I try to look nice and be nice to everyone the staff think I am younger than I am- 87 in Dec! I had a bad fall before I came in which has taken away my confidence.

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Excellent

Rooms: Excellent

Hazelmere House Nursing Home, Bupa Care Homes at Hazelmere House Care Home responded to this review on 20 Aug 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of the staff at Hazelmere House. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you send your details to our customer services team - feedback@bupa.com - so that we can give you a call to discuss this feedback.

I have only come in for a week, while my family are away and I was very worried, as it is the first time I have been anywhere without my family, but I have been very surprised how good this home is. I can't speak highly enough of the care and attention that I have had. All the staff are amazing, nothing is too much trouble for them to do for you. The bedrooms are spacious, with ensuite. I am not good on direction, but one of the carers will come and take me from bedroom to downstairs in the lift. If you have to spend any time in a care home, you could not go to one better than here.

How likely would you be to recommend Hazelmere House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hazelmere House Care Home