Pinewood Road, Summerfields, Wilmslow SK9 2RS
Hazelmere House is a purpose-built home that offers many forms of care, nursing and rehabilitation to elderly residents. Residential, convalescence and respite needs are welcome, with carers also experienced in palliative care, as well as being able to tailor solutions to the needs of other medical conditions like Parkinson’s and Huntington's.
The home features spacious and comfortable accommodation providing a warm and safe environment, with views of gardens and nearby parkland, en-suite rooms and tasteful colour schemes. All bedrooms come with a remote controlled TV and a 24 hour call system and some have French doors leading out to the garden.
Special diets and tastes are taken on board when preparing the food menu, with snacks, afternoon tea and homemade cake further additions.
Interests and hobbies are encouraged, with art therapy sessions and a mobile library complementing some of the social occasions and events added to the calendar. Regular days out can be enjoyed such as trips to Tatton Park, garden centres, the theatre and the Blackpool Illuminations.
Group: Bupa Care Homes
Person in charge: Michelle Oliphant (General Manager)
Local Authority / Social Services: Cheshire East Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Old Age • Physical Disability
Specialist Care Categories: Huntington's Disease • Parkinson's Disease
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Arabic, German, Hindi, Malay, Polish, Slovak
Single Rooms: 60
Rooms with ensuite WC: 60
Weekly Charges Guide: Personal Care Single from £950 Nursing Care Single from £950 (These prices are only a guideline, please contact Hazelmere House Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Hazelmere House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Hazelmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Hazelmere House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.541 for Hazelmere House Care Home is calculated as follows: ( (189 Excellents x 5) + (95 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 307 Ratings = 4.541
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Hazelmere House Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 17 Reviews ÷ 12 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hazelmere House Care Home has a Review Score of 9.5 (9.541) from 27 Reviews
Review submitted from a Website Submission by C J (Daughter of Resident) on Monday 21 May 2018. Relates to May 2018.
Excellent service with caring friendly staff. Able to join relatives for meals. My parent's wedding anniversary was made a special day by the staff. Nursing staff/carers very good at communications, e.g. when my mum has been ill I am informed immediately.
My mum is very well looked after. Thank you!
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Gabriella Mills, Customer Advisor at Hazelmere House Care Home responded to this review on 22 May 2018:
Thank you for your review. We are pleased to hear that your Mum is being well looked after and that you were all able to enjoy your parents' anniversary in the home. We will share your positive experience with the home's manager. The Bupa Customer Care Team
Review submitted from a Scanned Printed Card by John H (Son of Resident) on Friday 18 May 2018. Relates to May 2018.
Exceptional care whilst not appearing like the average care home.
Reminiscent of an old-fashioned hotel operation in a modern setting with modern facilities.
Great staff.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Holly McGough, Customer Advisor at Hazelmere House Care Home responded to this review on 24 May 2018:
Thank you for your review. We are pleased to hear about your positive experience and are happy with the care they provide at the home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by E B (Respite Resident) on Friday 4 May 2018. Relates to March 2018.
Firstly, I would like to suggest that an elderly person, say 80 years (less or more) I would benefit from being initiated into the use and control of the new ripple bed. I am 81 years old and had no initiation into this, I still struggle with the controls after 10 days here!
One thing more I could mention is that at home I have an evening main meal at 6 pm, here I am hungry by bedtime. They have suggested a sandwich but I have not seen one yet!
How likely would you be to recommend Hazelmere House Care Home? Likely
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Natalie Krisman, Customer Service Adviser at Hazelmere House Care Home responded to this review on 04 May 2018:
Thank you for your review. We really appreciate your feedback and I will look into resolving this for you.
Review submitted from a Postal Card by Kay T (Daughter of Resident) on Thursday 3 May 2018. Relates to April 2018.
I have been most impressed with the care my mother has received at the home. She has improved considerably since moving there 14 months ago. She had been in another home for 2 years and had very little interaction with other residents or staff and had become withdrawn and uncommunicative. Here the staff are all very friendly, she is helped to get up and go down for activities and is so much happier.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Natalie Krisman, Customer Service Advisor at Hazelmere House Care Home responded to this review on 04 May 2018:
I'm really pleased to hear that your mother has settled in well and is enjoying activities at the home.
Review submitted from a Postal Card by F T (Husband of Resident) on Monday 30 April 2018. Relates to April 2018.
My wife has been in Hazelmere House Care Home for over two years. Although it took a long time to come to terms with her condition. She has settled in well and is looked after by some very good nurses and carers who she now treats as friends.
I cannot comment on the food and drink as my wife is Peg fed.
How likely would you be to recommend Hazelmere House Care Home? Likely
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Natalie Krisman, Customer Service Adviser at Hazelmere House Care Home responded to this review on 30 Apr 2018:
Thank you for your review and I am pleased to hear that your wife has settled down well in Hazelmere House.
Review submitted from a Postal Card by A H (Son of Resident) on Thursday 12 April 2018. Relates to March 2018.
Excellent service. Very friendly staff and proactive in introducing my mother to other residents.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Natalie Krisman, Customer Services Administrator at Hazelmere House Care Home responded to this review on 13 Apr 2018:
I'm really glad to hear this and thank you for posting your review.
Review submitted from a Postal Card by Richard E (Son of Resident) on Monday 9 April 2018. Relates to March 2018.
The staff are what make this care home, no question about it. The time they spend with the residents and their caring approach is great. No care home is perfect, Hazelmere has a few scuffs and marks here and there but, and it is a big but, it doesn't smell, is clean and welcoming, a few scuffs just don't matter.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Natalie Krisman, Customer Services Administrator at Hazelmere House Care Home responded to this review on 09 Apr 2018:
Thank you for your review and your kind words about our amazing staff.
Review submitted from a Postal Card by Rachel C (Daughter of Resident) on Tuesday 27 February 2018. Relates to December 2017.
Dad thoroughly enjoyed his ten days stay during the Christmas period. He was made to feel so welcome by all the staff; who were extremely accommodating to his needs. The home is clean and welcoming and dad commented that 'It was like being in a hotel!'. Many thanks to everyone who made dad's stay a wonderful experience. We would most definitely recommend Hazelmere House to others.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hazelmere House Care Home responded to this review on 27 Feb 2018:
Thank you for your review. I'm so glad to hear that your dad enjoyed his stay with us and hope that he will come and stay with us again for some respite care.
Review submitted from a Postal Card by Angela R (Daughter of Resident) on Wednesday 21 February 2018. Relates to December 2017.
Dad's care during the last two years of his life at Hazelmere House was excellent, especially during his last weeks. The standards have also improved. During his end of life care everyone was kind, caring, professional, attentive, communicated with us very well, were devoted to meeting Dad's wishes, liaised really well with the GP practice, handled everything up to and after his death in exemplary fashion. I cannot thank them enough!
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hazelmere House Care Home responded to this review on 21 Feb 2018:
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm sure in time to come when you look back on the time that your dad spent with us it will give you comfort knowing that he was well cared for.
Review submitted from a Postal Card by E C (Daughter of Resident) on Thursday 9 November 2017. Relates to October 2017.
My mother has been a resident of Hazelmere House for nearly 12 months after suffering a fall at her home in Leeds. At 95, her health has deteriorated but we are satisfied all her needs and personal care is met. They really try to meet the resident's individual needs and assist the family with friendly professional support. We made a good choice.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hazelmere House Care Home responded to this review on 09 Nov 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by G L (Son of Resident) on Friday 3 November 2017. Relates to October 2017.
My mum settled in here much easier than expected. This must be a testament to the care and the staff. All of the staff throughout have been excellent, both in terms of care and the management/support side. The rooms are very nice, even when staying on a respite basis (so with no home touches).
Mum felt treated with respect and dignity. Facilities and activities were also very good.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Hazelmere House Care Home responded to this review on 07 Nov 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Ann C (Daughter of Resident) on Thursday 19 October 2017. Relates to August 2017.
There has been a massive improvement since the arrival of the new manager. There is still much improvement needed in many areas. The shower in my father's bathroom does not drain properly. The whole room gets flooded every time they give him a shower, hence the smell of dampness inside. Sometimes carers forget to dispose of pads and urine containers. I would like to see improvement in attention to detail for carers. The glasses, dishes and cutlery are not cleaned well enough, needs attention.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hazelmere House Care Home responded to this review on 19 Oct 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
Review submitted from a Postal Card by P L (Wife of Resident) on Thursday 28 September 2017. Relates to June 2017.
The caring and nursing staff were very efficient and very caring, and very friendly. Nothing was too much trouble. The room was badly in need of refurbishment but otherwise OK.
How likely would you be to recommend Hazelmere House Care Home? Likely
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Jayne Duck, Customer services administrator at Hazelmere House Care Home responded to this review on 29 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Postal Card by J B (Daughter-in-law of Resident) on Wednesday 16 August 2017. Relates to August 2017.
Staff are all helpful and give useful advice. My mother-in-law is well cared for and feels she has support.
She particularly enjoys the activities which are stimulating and varied.
How likely would you be to recommend Hazelmere House Care Home? Likely
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Jayne Duck, Customer Services Administrator at Hazelmere House Care Home responded to this review on 16 Aug 2017:
Thank you for your review. It is lovely to know that your mother in law is settled and enjoying the activities, and that you have peace of mind knowing that she is well cared for.
Review submitted from a Postal Card by Philip N (Son of Resident) on Monday 7 August 2017. Relates to July 2017.
My mum was at Hazelmere House Care Home for 10 months. I spent a lot of time with her with her so had first-hand experience of what happens at night as I stayed late on. The most important aspect of any care home is the quality of the carers. The standard was high throughout not just in terms of technical skills but their attitude and manner of speaking to the residents (and me). They are all genuinely caring and interested not as an act it was sincere that shone through. Time management skills were noticeably good as was their teamwork, they worked well with each other which is vital in a busy care home. The organisation of infrastructure and services is of a high standard. If anything breaks; eg electrical, someone is immediately on hand to fix. Varied entertainment is available every day for those interested, again due to the high calibre of staff running this part. The management quality is high, for example, I recently needed some follow up of documentation which wasn't readily accessible, the effort was made to acquire what I needed very speedily. Similarly, the admin team were always helpful, approachable and efficient. Yes, I would certainly recommend Hazelmere House Care Home.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hazelmere House Care Home responded to this review on 14 Aug 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Postal Card by A C (Daughter of Resident) on Monday 24 July 2017. Relates to July 2017.
We have recently had a bad experience with Hazelmere House.
I am so glad to say that when I collected Mother this time she had obviously been taken good care of and was happy and clean.
I do not know how much this has to do with the new manager and her fresh start, but I commend her and the staff for their efforts.
How likely would you be to recommend Hazelmere House Care Home? Likely
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Jayne Duck, Customer services administator at Hazelmere House Care Home responded to this review on 25 Jul 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by G B (Son-in-law of Resident) on Monday 17 July 2017. Relates to June 2017.
We found the care of my father in law at Hazelmere House to be excellent.
The staff have been extremely caring and professional, ensuring that my father in law was always treated with care and respect and always with a cheerful disposition.
The facilities at Hazelmere House are also excellent.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hazelmere House Care Home responded to this review on 18 Jul 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Website Submission by Richard T (Son of Resident) on Thursday 8 December 2016. Relates to November 2016.
My only gripe would be small "maintenance" issues in the room / maintain it in good clean order.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Hazelmere House Care Home responded to this review on 08 Dec 2016:
Thank you for your review. We are pleased to hear about your experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Barbara (Sister of Resident) on Tuesday 10 May 2016. Relates to April 2016.
Very happy with the home. The care my sister receives is excellent. She is very comfortable here. She has been here for 7 years. Good choice of meals always available. Excellent activities. The care from all the staff and management is excellent.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Hazelmere House Care Home responded to this review on 16 May 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Michael C (Resident) on Wednesday 13 April 2016. Relates to March 2016.
Happy with care and support provided by staff.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Rachel Elliott, Customer Service Administrator at Hazelmere House Care Home responded to this review on 20 Apr 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Lynn (Daughter of Resident) on Monday 21 March 2016. Relates to March 2016.
I am the daughter of a resident. Mum has improved greatly since coming into the home. The staff have been excellent with my mother.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Rachel Elliott, Customer Service Administrator at Hazelmere House Care Home responded to this review on 22 Mar 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Pauline H (Daughter of Resident) on Monday 21 March 2016. Relates to March 2016.
I am very pleased with the way my mother has settled. The room is lovely. I am really pleased with the fact she has started walking with her walker.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Rachel Elliott, Customer Service Administrator at Hazelmere House Care Home responded to this review on 22 Mar 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate you views of our home and will share your comments with the home manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Amanda S (Daughter of Resident) on Monday 14 March 2016. Relates to February 2016.
My mother stayed for 7 weeks post surgery from October to December 2015 and the health and mobility improved enormously, enabling her to return home. Unfortunately her health has deteriorated and she has returned in January 2016.
The staff and management are all extremely friendly, helpful and caring. Medical support and attention is very prompt when needed.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Review submitted from a Postal Card by Susan (Daughter of Resident) on Friday 5 February 2016. Relates to January 2016.
Happy with stay, cheerful, pleasant staff, food good, comfortable good attention.
How likely would you be to recommend Hazelmere House Care Home? Likely
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Review submitted from a Postal Card by Graham B (Son of Resident) on Monday 12 October 2015. Relates to October 2015.
My mother has been in the home for 9 years until she died on October 1st. The carer she received over her time there was excellent and the home is very clean and well appointed. The staff were caring and helpful. I would recommend to anyone.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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Review submitted from a Postal Card by Dorothy J (Resident) on Monday 17 August 2015. Relates to July 2015.
At times a bit too much chatter amongst staff and I do feel maybe there should be more staff for evening (not night). Every time I asked for someone to come mid evening they replied "We'll come when we can" and I felt such a nuisance, but I did need my bed with getting up so early (6am) I did need help undressing and getting into bed and my commode bringing in!! I think because I try to look nice and be nice to everyone the staff think I am younger than I am- 87 in Dec! I had a bad fall before I came in which has taken away my confidence.
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Hazelmere House Nursing Home, Bupa Care Homes at Hazelmere House Care Home responded to this review on 20 Aug 2015:
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of the staff at Hazelmere House. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you send your details to our customer services team - feedback@bupa.com - so that we can give you a call to discuss this feedback.
Review submitted from a Postal Card by Barbara H (Resident) on Friday 14 August 2015. Relates to August 2015.
I have only come in for a week, while my family are away and I was very worried, as it is the first time I have been anywhere without my family, but I have been very surprised how good this home is. I can't speak highly enough of the care and attention that I have had. All the staff are amazing, nothing is too much trouble for them to do for you. The bedrooms are spacious, with ensuite. I am not good on direction, but one of the carers will come and take me from bedroom to downstairs in the lift. If you have to spend any time in a care home, you could not go to one better than here.
How likely would you be to recommend Hazelmere House Care Home? Extremely Likely
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April 2017
February 2016
Job Title: Activities Coordinator
Description:
I love my role at Hazelmere House spending time our residents. I first worked here as a volunteer for a year before the position came available – when it did I jumped at the opportunity. Being an ex-holiday camp entertainer for the elderly has helped me to understand that activities are important to the mental health and well-being of our residents.
All the activities that we offer are based around our resident’s wants and needs and encourage socialising and movement. Residents are free to join in as little or as much as they want to our daily programme of activities.
There are currently no Care Home Idol entrants who have performed at Hazelmere House Care Home