Hazelmere House Care Home

There has been a massive improvement since the arrival of the new manager. There is still much improvement needed in many areas. The shower in my father's bathroom does not drain properly. The whole room gets flooded every time they give him a shower, hence the smell of dampness inside. Sometimes carers forget to dispose of pads and urine containers. I would like to see improvement in attention to detail for carers. The glasses, dishes and cutlery are not cleaned well enough, needs attention.

The caring and nursing staff were very efficient and very caring, and very friendly. Nothing was too much trouble. The room was badly in need of refurbishment but otherwise OK.

Staff are all helpful and give useful advice. My mother-in-law is well cared for and feels she has support.
She particularly enjoys the activities which are stimulating and varied.

My mum was at Hazelmere House Care Home for 10 months. I spent a lot of time with her with her so had first-hand experience of what happens at night as I stayed late on. The most important aspect of any care home is the quality of the carers. The standard was high throughout not just in terms of technical skills but their attitude and manner of speaking to the residents (and me). They are all genuinely caring and interested not as an act it was sincere that shone through. Time management skills were noticeably good as was their teamwork, they worked well with each other which is vital in a busy care home. The organisation of infrastructure and services is of a high standard. If anything breaks; eg electrical, someone is immediately on hand to fix. Varied entertainment is available every day for those interested, again due to the high calibre of staff running this part. The management quality is high, for example, I recently needed some follow up of documentation which wasn't readily accessible, the effort was made to acquire what I needed very speedily. Similarly, the admin team were always helpful, approachable and efficient. Yes, I would certainly recommend Hazelmere House Care Home.

We have recently had a bad experience with Hazelmere House.
I am so glad to say that when I collected Mother this time she had obviously been taken good care of and was happy and clean.
I do not know how much this has to do with the new manager and her fresh start, but I commend her and the staff for their efforts.

We found the care of my father in law at Hazelmere House to be excellent.
The staff have been extremely caring and professional, ensuring that my father in law was always treated with care and respect and always with a cheerful disposition.
The facilities at Hazelmere House are also excellent.

My only gripe would be small "maintenance" issues in the room / maintain it in good clean order.

Very happy with the home. The care my sister receives is excellent. She is very comfortable here. She has been here for 7 years. Good choice of meals always available. Excellent activities. The care from all the staff and management is excellent.

Happy with care and support provided by staff.

I am the daughter of a resident. Mum has improved greatly since coming into the home. The staff have been excellent with my mother.

I am very pleased with the way my mother has settled. The room is lovely. I am really pleased with the fact she has started walking with her walker.

My mother stayed for 7 weeks post surgery from October to December 2015 and the health and mobility improved enormously, enabling her to return home. Unfortunately her health has deteriorated and she has returned in January 2016.
The staff and management are all extremely friendly, helpful and caring. Medical support and attention is very prompt when needed.

Happy with stay, cheerful, pleasant staff, food good, comfortable good attention.

My mother has been in the home for 9 years until she died on October 1st. The carer she received over her time there was excellent and the home is very clean and well appointed. The staff were caring and helpful. I would recommend to anyone.

At times a bit too much chatter amongst staff and I do feel maybe there should be more staff for evening (not night). Every time I asked for someone to come mid evening they replied "We'll come when we can" and I felt such a nuisance, but I did need my bed with getting up so early (6am) I did need help undressing and getting into bed and my commode bringing in!! I think because I try to look nice and be nice to everyone the staff think I am younger than I am- 87 in Dec! I had a bad fall before I came in which has taken away my confidence.

I have only come in for a week, while my family are away and I was very worried, as it is the first time I have been anywhere without my family, but I have been very surprised how good this home is. I can't speak highly enough of the care and attention that I have had. All the staff are amazing, nothing is too much trouble for them to do for you. The bedrooms are spacious, with ensuite. I am not good on direction, but one of the carers will come and take me from bedroom to downstairs in the lift. If you have to spend any time in a care home, you could not go to one better than here.