Hazelmere House Care Home

My husband was sent to Hazelmere from hospital following a ten-week stay. He was very confused at first not knowing where he was. However, he soon settled and though very poorly, he responded most days to the very caring staff, who were also very good to me. They allowed me to visit from the outside so I could talk to him through the window (he was lucky to be in a ground floor room). Everywhere looked beautifully cared for but because of the pandemic, I couldn't go inside.

My mother lived in her own home, she was 94, strong-willed and after another of many falls, was advised to move into a care facility. I am her daughter, and we live in the area; she agreed to move to Hazelmere. They were excellent, caring, friendly, concerned and attentive. They helped her attend her granddaughter's wedding, celebrated Christmas and her 95th Birthday in style with her family. She died with dignity and in peace, thanks to the care of staff - thank you.

My wife arrived mid-February on a short stay following hospitalisation. After almost four months, my wife is leaving today. Care has been first-class by all involved with her care and support. There is nothing I can fault about the dedicated staff.

My mother was a resident at Hazelmere House from September 2018 till she passed away in February 2020. During this time she had a very happy life due to the amazing staff, who cared for Mum with so much love and respect. Nothing was ever too much trouble, and all the family are comforted from the happy memories made there.

Not happy that his false teeth gone missing.

I will always remember that and be thankful.

I had a very happy experience at Hazelmere. The staff are always welcoming and give me great care and attention. It is the only care home I've been in that lets me take a shower every day, and that is important to me.

My mother was a resident at Hazelmere House from early 2016. During which time we have seen three different managers in charge. The staff have been very, very kind. Everyone from nursing, carers, housekeepers, kitchen, cleaning, odd jobs, activities and hairdressers, everyone is so kind. My real appreciation is for the end of life care given to my mum (and previously to my dad). Good discission was really careful to respect mum's wishes, no fuss, no panic, and protecting her from unnecessary interventions.

She was cared for with consistent kindness and concern for her well being, despite being a difficult and demanding resident. At one stage she was asked to leave but no alternative could be found. She was completely bedfast and blind for her last six years and I am deeply appreciative of the care she received from nurses, care workers and others.

My mother stayed at Hazelmere House whilst I and my family were on holiday. She was very happy here and commented on how helpful and friendly the staff were and made her feel very comfortable.

Grateful. I am looked after very well.

I am pleased to highly recommend Hazelmere House.

The staff and residents have coped with the building renovations which have been going on for months very well. Hopefully, the completion date is in sight. My main complaint is that the heating is totally inadequate and must be sorted out before next Winter. It is nowhere near warm enough for people whose movement is restricted. The staff in the main are very helpful and kind to residents.

I thank Bupa and everyone in Hazelmere.

Both my mum and dad are very settled and are being cared for, exceptionally well, in a lovely and friendly environment. All their needs are being thoroughly met and communication between the home and myself is excellent. As a family, we cannot praise ALL the staff enough. Everyone is very approachable and most helpful. We have the peace of mind knowing our parents are safe and being well looked after to a very high standard. Thank you!

Accommodation - This was not up to standard. I would have expected though this was probably due to the premises being redecorated. The room was quite shabby and not very welcoming.

The staff were easy to communicate with and had a good attitude.

Set in beautiful and quiet surroundings with well-maintained gardens, the care home is close to major outlet stores, parks, and garden centres for a trip out. This lovely care home and its staff offer daily and varied activities, which allows the residents to engage with each other and retain social activity. My mum was admitted on a short stay basis to Hazelmere back in March for respite after the local authority were unable to commit to a suitable care package in the home. Mum was anxious to begin with but with the loving and patient support of the staff, she began to trust the team who she relies upon to help her with her daily functional needs. The team engage with mum daily and care in a professional and sincere way, but best of all they give hugs and offer a smile which has made mums stay a very happy one. I cannot fault the service and support of all the team and manager who have also helped me come to terms with my mums declining health. I am so grateful for their support.

Great staff.

I have been most impressed with the care my mother has received at the home. She has improved considerably since moving there 14 months ago. She had been in another home for 2 years and had very little interaction with other residents or staff and had become withdrawn and uncommunicative. Here the staff are all very friendly, she is helped to get up and go down for activities and is so much happier.