Hazelmere House Care Home

Everyone at Hezelmere was very kind, compassionate and caring to my mum, especially during some challenging times. The support from everyone was wonderful and very much appreciated. I felt safe entrusting my mum with the carers and nursing staff.

I cannot ask for better care for my wife and feel reassured that she gets the care she needs. I am fully supported by all staff and management.

I would recommend Hazelmere House Care Home wholeheartedly.

It was a pleasure to spend my time there.

Great care meeting the needs of my father. Always aware of dignity and patients wellbeing. My father stayed in Hazelmere House Care Home for three years. We were relieved he was so cared for in the last vulnerable years of his life.

Thank you.

A very caring and professional service from enquiry through to care given. The care staff are patient, sympathetic, kind and encouraging. They are very responsive to individual needs. The client experience manager has been very supportive as we have juggled with caring for another parent at home. Nothing seems to be too much trouble and this has made our lives much easier. Thank you to everyone.

My two week staf at your care home was delightful in all aspects. All your staff were extremely kind, helpful and welcoming. Nothing was at any time, too much trouble and my stay was undoubtedly the best thing for me to do after my knee replacement surgery.

Mum moved into Hazelmere House Care Home after spending 3 months in hospital with a broken neck due to a fall in January. Prior to this at 98 she was living independently at home moving around her house well and cooking her own meals. Unfortunately, she is now bedridden which is frustrating for her. I chose Hazelmere as she was in there two years ago for respite care and like the homely environment. Staff are very welcoming whenever I visit. She has only been there for a month and is still being assessed but carers are looking after her well. Not aware of any activities at the home probably due to a Covid outbreak.

My husband is being cared for extremely well and this eases the stress for me of having to have him in a care home. Although no one can care for him like me his physical needs have outstripped my capabilities. As soon as he developed a urinary tract infection he was given antibiotics. He is settling in as he is familiar with the home and the staff having been in respite care here several times.

Recent months have been difficult with Covid and the impact that lockdown has had on both residents and staff. But throughout all this, I have had complete confidence that my father has been well looked after in terms of personal care and physical needs. The staff have done an amazing job under challenging conditions, and even if things slip on occasion, they act swiftly and cheerfully to put right. Nothing is too much trouble. Dad is pretty well settled (testament to the kindness and commitment of the staff) and I think once he can socialise a little more, he will be happier still.

Did not use the shower. No shelf for soap, shampoo or face cloth. No heat in the wet room. Not confident walking on a wet floor, mirror light artistic but not helpful. Toilet support rail good. Water supply disrupted for boiler repair. Bottle water provided but not hot when delivered. Poor quality breakfast sausage. Would like to see a printed menu for preorder and extras. Room clean and comfortable. I would like to see a senior member of staff on a daily basis when confined to a room. Yes, I would stay here again. Total score 8/10

She enjoys the food in the restaurant and seems happy with the carers, and the nurses.

The home is in lockdown now. I communicate with my sister by post, sending the occasional magazine. The staff at Hazelmere send frequent newsletters and I speak to them over the telephone as required. They are clearly following guidelines and they keep me informed about my sister's health issues as time goes by. Over the years I have found the changing staff to be caring and friendly and my sister has seemed comfortable and relaxed.

Mum has settled in very easily, and she cannot praise her care and support highly enough. She feels very much at home!

My mother went into Hazelmere Jan 21. She was welcomed in and treated with care and dignity. Management and staff alike were excellent. My biggest fear was with regards to the food, but to my surprise, my mother had nothing but praise for it. Would recommend Hazelmere to any family.

My father was admitted to this care home from hospital in August 2020 and because of the Covid restrictions I have not been able to enter the home. At first we were allowed window visits and my impression of his room was that it was very attractive, comfortable and well-appointed. Dad was always cheerful when we visited and happy with the care he received. He was very weak when admitted and had severe problems with eating, but the staff were extremely patient and considerate and he gradually improved. I cannot fault the care and attention he has received since and the staff have kept me fully informed of his condition. We now have regular FaceTime calls set up by a member of staff and Dad is always delighted to see me and can't get over the wonders of modern technology. He does not get up at all now, but enjoys reading his daily newspaper and watching the television. Staff also spend time chatting to him.

Yesterday I was allowed to stay with my aunt for the 1st time in 3 months and was overwhelmed with the level of attention and professionalism the care home provides. The staff were truly excellent and a real asset to the care home. They were busy, however, each one displayed a genuine, caring desire to look after residents and provide the best care possible. It was an honour to be allowed to witness such dedication and see true professionals at work - well done team.

Staff all very kind.

One carer, in particular, was very kind and patient with Mum and another tried to encourage Mum with different meals. We would recommend this care home.