Hazelmere House Care Home

Pinewood Road, Summerfields, Wilmslow SK9 2RS
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9.9 86 Reviews
  • Hazelmere House Care Home, Wilmslow
Hazelmere House features spacious and comfortable accommodation providing a warm and safe environment, with views of gardens and nearby parkland, en-suite rooms and tasteful colour schemes.

All bedrooms come with a remote-controlled TV and a 24-hour call system and some have French doors leading out to the garden.

Hazelmere House offers many forms of care, nursing and rehabilitation to elderly residents. Residential, convalescence and respite needs are welcome, with carers also experienced in palliative care, as well as being able to tailor solutions to the needs of other medical conditions like Parkinson’s and Huntington's.

Special diets and tastes are taken on board when preparing the food menu, with snacks, afternoon tea and homemade cake further additions.

Interests and hobbies are encouraged, with art therapy sessions and a mobile library complementing some of the social occasions and events added to the calendar. Regular days out can be enjoyed such as trips to Tatton Park, garden centres, the theatre and the Blackpool Illuminations.

The staff at Hazelmere would love to show everyone around and see the results. Call the team for advice or to arrange a visit.
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Care Provided by Hazelmere House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1485
  • RESPITE Self-Funded Nursing Care: from £1760

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Hazelmere House Care Home to find out the exact price for your requirements.

Contact Hazelmere House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hazelmere House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Helliwell-Short (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (60)

Hazelmere House Care Home Reviews (86)

9.9

Hazelmere House Care Home has a Review Score of 9.9 (9.921) out of 10, based on 27 reviews in the last 2 years.
Over all time Hazelmere House Care Home has 86 reviews.

Overall Experience
  • 58
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Date Published
  • 86
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Reviewer Connection to Hazelmere House Care Home
  • 39
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Total of 86, showing 41-60
Review from Mary B (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Hazelmere last December, and although we haven’t been able to go inside to visit, we already feel part of the Hazelmere family. The staff are wonderful, and it seems very much a team effort, nothing is too much trouble.
Mum has settled in very easily, and she cannot praise her care
and support highly enough. She feels very much at home!
Reply from Emily Wilson, Customer Advisor on behalf of the team at Hazelmere House Care HomeThank you so much for your incredibly kind words, we really appreciate reviewing your lovely feedback. We are so pleased to hear that your Mum has settled into our home easily and that you can feel at ease knowing she is in our care. Please let us know if there is anything more we can do for you and your family.
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Review from A P (Son of Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Hazelmere Jan 21. She was welcomed in and treated with care and dignity. Management and staff alike were excellent. My biggest fear was with regards to the food, but to my surprise, my mother had nothing but praise for it. Would recommend Hazelmere to any family.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hazelmere House Care HomeThank you for your feedback. We are so happy to hear that your Mum felt she was treated with care and dignity. I will certainly pass her compliment on to the chefs about the food!
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Review from Lesley W (Daughter of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to this care home from hospital in August 2020 and because of the Covid restrictions I have not been able to enter the home. At first we were allowed window visits and my impression of his room was that it was very attractive, comfortable and well-appointed. Dad was always cheerful
when we visited and happy with the care he received. He was very weak when admitted and had severe problems with eating, but the staff were extremely patient and considerate and he gradually improved. I cannot fault the care and attention he has received since and the staff have kept me fully informed of his condition. We now have regular FaceTime calls set up by a member of staff and Dad is always delighted to see me and can't get over the wonders of modern technology. He does not get up at all now, but enjoys reading his daily newspaper and watching the television. Staff also spend time chatting to him.
Reply from Melanie Cope, Customer Service Adviser at Hazelmere House Care HomeWe thank you sincerely for taking the time to write such a lovely review. We are so glad dad has shown gradual improvement in our care, and that you are happy with the care and attention he receives - our residents mean everything to us!
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Review from Andrew P (Nephew of Resident) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Yesterday I was allowed to stay with my aunt for the 1st time in 3 months and was overwhelmed with the level of attention and professionalism the care home provides. The staff were truly excellent and a real asset to the care home. They were busy, however, each one displayed a genuine, caring desire
to look after residents and provide the best care possible. It was an honour to be allowed to witness such dedication and see true professionals at work - well done team.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Hazelmere House Care HomeThank you for your kind words. Please let us know if there is anything else we can do for you or your family.
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Review from Josephine A (Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful in every way.
Staff all very kind.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Hazelmere House Care HomeWe are very happy to hear you are satisfied with the quality of our care. Thank you for the kind comments.
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Review from Deborah S (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister and I chose Hazelmere House for our mother’s two weeks of respite because we were impressed with the manager and we liked the refurbished feel of this care home.
Mum had to self isolate for the 14 days due to the Covid pandemic but we were allowed to do garden visits daily outside her ground
floor room. Some care homes were not even allowing garden visits.
The staff were caring and were aware of her food allergy. There was only one issue with this and the manager was accessible to address any concerns or queries.
Obviously, Mum was unable to participate in activities outside her room during her 14 days but had she stayed longer then she would have been allowed to join in group activities and go into the lovely communal areas, one of which has a nice bar! Staff were accommodating despite the Covid restrictions.
One carer, in particular, was very kind and patient with Mum and another tried to encourage Mum with different meals. We would recommend this care home.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Hazelmere House Care HomeThank you for taking the time to leave your review. We are happy to hear your mother enjoyed her stay at the home.
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Review from E D (Wife of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband was sent to Hazelmere from hospital following a ten-week stay. He was very confused at first not knowing where he was. However, he soon settled and though very poorly, he responded most days to the very caring staff, who were also very good to me. They allowed me to visit from the outside
so I could talk to him through the window (he was lucky to be in a ground floor room). Everywhere looked beautifully cared for but because of the pandemic, I couldn't go inside.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Hazelmere House Care HomeThank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.
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Review from P G (Daughter of Resident) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother lived in her own home, she was 94, strong-willed and after another of many falls, was advised to move into a care facility. I am her daughter, and we live in the area; she agreed to move to Hazelmere. They were excellent, caring, friendly, concerned and attentive. They helped her attend her
granddaughter's wedding, celebrated Christmas and her 95th Birthday in style with her family. She died with dignity and in peace, thanks to the care of staff - thank you.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you for your kind words. Please let us know if there is anything else we can do for you or your family.
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Review from A W (Husband of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife arrived mid-February on a short stay following hospitalisation. After almost four months, my wife is leaving today. Care has been first-class by all involved with her care and support. There is nothing I can fault about the dedicated staff.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeWe are very happy to hear you feel like your wife was well looked after. We hope to see you again in the future.
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Review from C C (Daughter of Resident) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Hazelmere House from September 2018 till she passed away in February 2020. During this time she had a very happy life due to the amazing staff, who cared for Mum with so much love and respect. Nothing was ever too much trouble, and all the family are comforted from the happy
memories made there.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you for your kind comments. We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.
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Review from S H (Daughter of Resident) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has only been a resident for a week. So far found everyone very helpful and treat Dad with dignity and friendliness. Also, happy that he is looked after medically eg, GP visits.
Not happy that his false teeth gone missing.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you for the positive feedback. We will certainly pass your comments on to the manager.
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Review from R T (Son of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not more highly recommend Hazelmere. The care they provided to my mother definitely elevated her life and more importantly provided her with 4 happy and fulfilled years.
All the staff were friendly and went continually "above and beyond". They showed her and us; great love and care - right
to the end.
I will always remember that and be thankful.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you for such amazing feedback, we really appreciate you taking the time to leave your comments.
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Review from R W (Resident) assisted by family/friend published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very happy experience at Hazelmere. The staff are always welcoming and give me great care and attention. It is the only care home I've been in that lets me take a shower every day, and that is important to me.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you for your feedback. Our resident’s health and well being is an absolute priority, so please let us know if there is anything else we can do to help.
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Review from A R (Daughter of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Hazelmere House from early 2016. During which time we have seen three different managers in charge. The staff have been very, very kind. Everyone from nursing, carers, housekeepers, kitchen, cleaning, odd jobs, activities and hairdressers, everyone is so kind. My real appreciation
is for the end of life care given to my mum (and previously to my dad). Good discission was really careful to respect mum's wishes, no fuss, no panic, and protecting her from unnecessary interventions.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you for taking the time to leave such a lovely review. We really appreciate the kind words.
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Review from A B (Brother of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was at Hazelmere House for almost nine years (December 2010 - September 2019) until her death.
She was cared for with consistent kindness and concern for her well being, despite being a difficult and demanding resident. At one stage she was asked to leave but no alternative could be found.
She was completely bedfast and blind for her last six years and I am deeply appreciative of the care she received from nurses, care workers and others.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you for trusting us with your sisters care. We are very saddened to hear your loss. Please let us know if there is anything else we can do to help you or your family.
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Review from Pauline H (Daughter of Resident) published on 18 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother stayed at Hazelmere House whilst I and my family were on holiday. She was very happy here and commented on how helpful and friendly the staff were and made her feel very comfortable.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you for your kind words. We are glad to hear your mother enjoyed herself at Hazelmere. We hope to see you again soon.
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Review from Joan P (Resident) assisted by family/friend published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grateful. I am looked after very well.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you for such a lovely review.
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Review from Margaret W (Daughter of Resident) published on 14 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident at Hazelmere House following a stroke at her home in November 2018 and her death at the home in April 2019.
We found the staff extremely caring and kind and any request we made was immediately carried out. They respected her privacy and dignity at all times.
Unfortunately,
her health deteriorated but the standard of her end of life palliative care was compassionate and kind, not just to her but to our family as well.
I am pleased to highly recommend Hazelmere House.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you for your kind words. We are saddened to hear about your loss and we can only hope Hazelmere did everything to help the family through such a difficult time.
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Review from Andrea C (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and residents have coped with the building renovations which have been going on for months very well. Hopefully, the completion date is in sight. My main complaint is that the heating is totally inadequate and must be sorted out before next Winter. It is nowhere near warm enough for people
whose movement is restricted. The staff in the main are very helpful and kind to residents.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you for your feedback, Andrea. Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from B G (Sister of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased, I picked Hazelmere House Care Home for my sister.
I know she has had the best care from management, nurses, carers and staff (residents come first).
I hope she will be there for many more years. Maybe one day I will have to be there.
I thank Bupa and everyone in Hazelmere.
Reply from Greta Narbutaityte, Customer Adviser at Hazelmere House Care HomeThank you fro your kind words. We are glad to hear that you are satisfied with how your sister is looked after. We have genuine regards for all of our residents so let us know if we can do anything to make your sister more comfortable.
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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Hazelmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.921 for Hazelmere House Care Home is calculated as follows: ( (293 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 317 Ratings = 4.921
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazelmere House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Jan 2026

Hazelmere House is an attractive purpose built home with en suite rooms. Residents are welcome to personalise with own furnishings and bits from home, all rooms are cleaned daily with many overlooking the homes well maintained wrap-around gardens.

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Awards / Recognitions (7)

Meet the Team (4)

Sharon Helliwell

Sharon Helliwell Helliwell-Short

Job Title: Home Manager Joined: 2019

I have worked for Bupa for 5 years. I previously worked in the police force as a communications officer, followed by home care, where I then progressed into care homes and worked my way up to where I am today.


Caring for residents is my passion, and ensuring all their needs are met. I love engaging with families and the team to ensure Hazelmere House is a great place to live and work.


I am married with three grown-up children and a granddaughter who is five. I live in Knutsford, and in my spare time, I love spending time with my family, going on walks with our dog, having sunny holidays and socialising with friends!

Tom

Tom Davison

Job Title: Clinical Service Manager

I've worked at Bupa for 8 years and really enjoy my job and like the company I work for.


I get a lot of job satisfaction helping/supporting the residents, they are wonderful people who have a lot of interesting stories to tell.


Before working at Hazelmere I was a registered mental health nurse at Brookview care home.

Tim

Tim Cox

Job Title: Resident Experience Manager Joined: 2011

I spent most of my career working as an IT specialist in the manufacturing industry and when I felt ready for a fresh challenge and a new start, I just found myself naturally drawn to the care sector. I am very grateful that Bupa and Hazelmere House gave me the opportunity.
My first role here was actually as the maintenance person back in 2011. I'd never even considered becoming the Resident Experience Manager, but when the opportunity came up I was encouraged to apply... and I guess the rest is history, because I've been in love with the role every since.
It's a really diverse and rewarding position. I tend to be involved in a lot of show-rounds and make sure the admissions process runs smoothly. I also support all the hotel services here in the home - they can be so important in making sure people feel comfortable and reassured.
It can sometimes be quite sensitive when people come for a visit so the very least we can give them is a warm welcome and complete honesty. Trusted advice doesn't cost a penny, but it can be invaluable - and from a personal perspective, I really do get a lot of satisfaction from feeling that I'm making a different and making people happier.

Janice

Janice Harrison

Job Title: Head of Housekeeping Joined: 2023

I was a registered nurse for 10 years in West Yorkshire, including roles in private nursing homes. I later worked for the youth criminal justice system. I love being back in a care setting; apart from the satisfaction of our team ensuring the home is clean & tidy, I love to talk to residents about their lives and achievements. We have a really friendly atmosphere here at Hazelmere House.


I live locally with my husband, daughter, dog and 2 cats. My two sons come and go as their careers allow. In my spare time, we enjoy listening to live music and going to the cinema & theatre. I keep fit kickboxing with my daughter & lots of dog walks!

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