Hazelmere House Care Home

Pinewood Road, Summerfields, Wilmslow SK9 2RS
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9.9 84 Reviews
  • Hazelmere House Care Home, Wilmslow
Hazelmere House features spacious and comfortable accommodation providing a warm and safe environment, with views of gardens and nearby parkland, en-suite rooms and tasteful colour schemes.

All bedrooms come with a remote-controlled TV and a 24-hour call system and some have French doors leading out to the garden.

Hazelmere House offers many forms of care, nursing and rehabilitation to elderly residents. Residential, convalescence and respite needs are welcome, with carers also experienced in palliative care, as well as being able to tailor solutions to the needs of other medical conditions like Parkinson’s and Huntington's.

Special diets and tastes are taken on board when preparing the food menu, with snacks, afternoon tea and homemade cake further additions.

Interests and hobbies are encouraged, with art therapy sessions and a mobile library complementing some of the social occasions and events added to the calendar. Regular days out can be enjoyed such as trips to Tatton Park, garden centres, the theatre and the Blackpool Illuminations.

The staff at Hazelmere would love to show everyone around and see the results. Call the team for advice or to arrange a visit.

Care Provided by Hazelmere House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1485
  • RESPITE Self-Funded Nursing Care: from £1760

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Hazelmere House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sharon Helliwell-Short (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (60)

Hazelmere House Care Home Reviews (84)

9.9

Hazelmere House Care Home has a Review Score of 9.9 (9.918) out of 10, based on 27 reviews in the last 2 years.
Over all time Hazelmere House Care Home has 84 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hazelmere House Care Home
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Total of 84, showing 21-40
Review from Elizabeth W (Respite Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so happy at Hazelmere right from the start when I was feeling so weak. I couldn't believe how spoilt I felt, everyone was so kind and helpful. If I do have to return for further care, I will be relieved to know that all will be well. Thank you all for your amazing care.
Reply from Grace Langfield, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind words. We are glad to have been able to give you such excellent care during a difficult time so that you could get back on your feet. We will certainly pass your comments on to…read more
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Review from Audrey R (Respite Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring/professional and well-trained staff in all departments. Many foreign carers etc. but all excellent English.
Special mention for excellent food throughout my stay whether in the room or day dining room, nothing too much trouble.
Well done to all at Hazelmere!
Reply from Eden Tomlinson, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind words. It is always nice to hear words like “Caring” and “Professional” being used to describe our care. Thank you for choosing Hazelmere House Care Home for your stay.
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Review from Adele H (Daughter of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is looked after very well and receives excellent care from all the staff.
I feel very welcomed by all staff when I arrive, home is very clean.
The lady on activities is great and another staff member always keeps me informed.
Food is excellent and I had a lovely Sunday lunch with Dad in the
dining room.
Reply from Eden Tomlinson, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind words, We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.
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Review from R B (Brother of Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with the accommodation for my sister. Her room was clean, airy and well-furnished with a lovely view. Nursing staff were at all times so friendly, respectful and mindful of my sister's ongoing medical concerns. The management team helped throughout the four-week respite period providing support
not only for my sister but for myself. Medical guidance was also positive in setting targets for my sister to achieve. I was told that the meals were well balanced and enjoyable and my sister became engaged with some of the social activities once she had settled in. I would recommend the care home to anyone needing its services.
Reply from Eden Tomlinson, Customer Service Adviser at Hazelmere House Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your…read more
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Review from S K (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Hezelmere was very kind, compassionate and caring to my mum, especially during some challenging times. The support from everyone was wonderful and very much appreciated. I felt safe entrusting my mum with the carers and nursing staff.
Reply from Grace Langfield, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind review. We are glad to help you and your family through such difficult times, and we are very happy to hear you can feel at ease with your Mum in our care. Please let us know…read more
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Review from D S (Husband of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, staff are very good looking after my wife.
I cannot ask for better care for my wife and feel reassured that she gets the care she needs. I am fully supported by all staff and management.
Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and glad you can feel at ease with your wife in our care.…read more
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Review from Angela T (Daughter of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Hazelmere House Care home for the past 14 months. During this time she has been treated with courtesy, kindness and respect by all members of staff she has come into contact with. She has made friends and takes part in many of the varied activities organised for the
residents. Nothing is too much trouble for the staff.
Hazelmere House Care Home has arranged chaperones to take Mum to and from hospital appointments when required, this has been especially helpful as I do not live locally.
The environment is always clean and tidy, restaurant facilities are pleasant and welcoming.
My mother’s health has improved immensely over the past year as medication has been managed very effectively with complementary services such as podiatry being arranged for residents on a regular basis.
I would recommend Hazelmere House Care Home wholeheartedly.
Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home
Thank you for taking the time to leave your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope you all feel like a part…read more
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Review from L C (Respite Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hazelmere House provided me with the rest and good food I needed in my recovery after breaking my hip in an accident at home.
There is an atmosphere of quiet, friendly, and helpful efficiency from all the staff.
It was a pleasure to spend my time there.
Reply from Eden Tomlinson, Customer Service Adviser at Hazelmere House Care Home
Thank you for your kind words. We are glad to help you through such a difficult time. Thank you for choosing Hazelmere House Care Home for your stay.
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Review from Sue H (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with our experience at Hazelmere House Care Home welcoming staff and atmosphere.
Great care meeting the needs of my father. Always aware of dignity and patients wellbeing. My father stayed in Hazelmere House Care Home for three years. We were relieved he was so cared for in the last vulnerable
years of his life.
Reply from David Mclean, Customer Service Adviser at Hazelmere House Care Home
Thank you for taking the time to leave your review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you…read more
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Review from Carey M (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my parents were given was outstanding.
All staff were friendly, approachable and professional.
Prior to the visit the management team where thorough, approachable and absolutely did what they said they were going to do.
The management team where mindful of treating the family as a whole,
not just my parents. They were very empathetic.
Many of the staff were full of life, happy, positive people.
The only issue my parents had is with the food, they complained about not having enough to eat.
As a daughter, I would have liked them to have been more proactive about engaging my mother with the clubs that the home had to offer.
Overall my parents, (who had respite care), finished their stay looking very well cared for, rested and they had put weight on.
Thank you.
Reply from Grace Langfield, Customer Service Adviser at Hazelmere House Care Home
Thank you for your lovely review. It is always nice for us to hear words such as "mindful" and "friendly" being used to describe the care we provide. We will certainly pass your comments on to the…read more
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Review from C C (Daughter-in-law of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring and professional service from enquiry through to care given. The care staff are patient, sympathetic, kind and encouraging. They are very responsive to individual needs. The client experience manager has been very supportive as we have juggled with caring for another parent at home. Nothing
seems to be too much trouble and this has made our lives much easier. Thank you to everyone.
Reply from Rebecca Kellegher, Customer Service Adviser at Hazelmere House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Hazelmere House Care Home.
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Review from Jasmine B (Respite Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My two week staf at your care home was delightful in all aspects. All your staff were extremely kind, helpful and welcoming. Nothing was at any time, too much trouble and my stay was undoubtedly the best thing for me to do after my knee replacement surgery.
Reply from Amanda Barnes, Customer Service Adviser at Hazelmere House Care Home
We appreciate you taking the time to leave us your comments. We are happy to hear that you enjoyed your stay with us and found us to be kind and welcoming. Thank you for choosing Hazelmere House for…read more
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Review from Carole U (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Hazelmere House Care Home after spending 3 months in hospital with a broken neck due to a fall in January. Prior to this at 98 she was living independently at home moving around her house well and cooking her own meals. Unfortunately, she is now bedridden which is frustrating for her.
I chose Hazelmere as she was in there two years ago for respite care and like the homely environment. Staff are very welcoming whenever I visit. She has only been there for a month and is still being assessed but carers are looking after her well. Not aware of any activities at the home probably due to a Covid outbreak.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hazelmere House Care Home
Thank you for your review. We are glad that you feel your Mum is being well cared for. We will certainly have a chat about activities she may enjoy and see what we can facilitate for her.
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Review from Elva W (Wife of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is being cared for extremely well and this eases the stress for me of having to have him in a care home. Although no one can care for him like me his physical needs have outstripped my capabilities. As soon as he developed a urinary tract infection he was given antibiotics. He is settling
in as he is familiar with the home and the staff having been in respite care here several times.
Reply from Amanda Barnes, Customer Service Adviser at Hazelmere House Care Home
We appreciate you taking the time to leave us your comments, it is nice to hear that you feel your husband is cared for well in our home and settling in well. Thank you for choosing Hazelmere House…read more
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Review from D C (Daughter of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Recent months have been difficult with Covid and the impact that lockdown has had on both residents and staff. But throughout all this, I have had complete confidence that my father has been well looked after in terms of personal care and physical needs. The staff have done an amazing job under challenging
conditions, and even if things slip on occasion, they act swiftly and cheerfully to put right. Nothing is too much trouble. Dad is pretty well settled (testament to the kindness and commitment of the staff) and I think once he can socialise a little more, he will be happier still.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hazelmere House Care Home
Thank you for taking the time to write us your review. We are glad that you have had a positive experience so far, even with the difficulties caused by the pandemic. Thank you again for your review.
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Review from D F (Respite Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Did not use the shower. No shelf for soap, shampoo or face cloth. No heat in the wet room. Not confident walking on a wet floor, mirror light artistic but not helpful. Toilet support rail good. Water supply disrupted for boiler repair. Bottle water provided but not hot when delivered. Poor quality breakfast
sausage. Would like to see a printed menu for preorder and extras. Room clean and comfortable. I would like to see a senior member of staff on a daily basis when confined to a room. Yes, I would stay here again. Total score 8/10
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hazelmere House Care Home
We appreciate you taking the time to leave us your comments. I will certainly pass this on to the manager. Thank you for choosing us for your care.
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Review from Yvonne C (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is very happy and settled in the home. She enjoys the activities very much and socializing and has made a few friends.
She enjoys the food in the restaurant and seems happy with the carers, and the nurses.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Hazelmere House Care Home
Thank you so much for your lovely feedback, we are so grateful for you taking the time to do so. We are so pleased to hear that your Mum is well settled, and she is enjoying her time with us. Please…read more
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Review from K N (Brother of Resident) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is in lockdown now. I communicate with my sister by post, sending the occasional magazine. The staff at Hazelmere send frequent newsletters and I speak to them over the telephone as required. They are clearly following guidelines and they keep me informed about my sister's health issues as
time goes by. Over the years I have found the changing staff to be caring and friendly and my sister has seemed comfortable and relaxed.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Hazelmere House Care Home
We really appreciate receiving your kind review. Thank you for your patience and understanding during this incredibly difficult time. We are so pleased to hear that your Sister is comfortable in our…read more
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Review from Mary B (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Hazelmere last December, and although we haven’t been able to go inside to visit, we already feel part of the Hazelmere family. The staff are wonderful, and it seems very much a team effort, nothing is too much trouble.
Mum has settled in very easily, and she cannot praise her care
and support highly enough. She feels very much at home!
Reply from Emily Wilson, Customer Advisor on behalf of the team at Hazelmere House Care Home
Thank you so much for your incredibly kind words, we really appreciate reviewing your lovely feedback. We are so pleased to hear that your Mum has settled into our home easily and that you can feel at…read more
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Review from A P (Son of Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Hazelmere Jan 21. She was welcomed in and treated with care and dignity. Management and staff alike were excellent. My biggest fear was with regards to the food, but to my surprise, my mother had nothing but praise for it. Would recommend Hazelmere to any family.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hazelmere House Care Home
Thank you for your feedback. We are so happy to hear that your Mum felt she was treated with care and dignity. I will certainly pass her compliment on to the chefs about the food!
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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Hazelmere House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Hazelmere House Care Home is calculated as follows: ( (292 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 317 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hazelmere House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 Oct 2025

Hazelmere House is an attractive purpose built home with en suite rooms. Residents are welcome to personalise with own furnishings and bits from home, all rooms are cleaned daily with many overlooking the homes well maintained wrap-around gardens.

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Awards / Recognitions (7)

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Meet the Team (6)

Sharon Helliwell

Sharon Helliwell Helliwell-Short

Job Title: Home Manager Joined: 2019

I have worked for Bupa for 5 years. I previously worked in the police force as a communications officer, followed by home care, where I then progressed into care homes and worked my way up to where I am today.


Caring for residents is my passion, and ensuring all their needs are met. I love engaging with families and the team to ensure Hazelmere House is a great place to live and work.


I am married with three grown-up children and a granddaughter who is five. I live in Knutsford, and in my spare time, I love spending time with my family, going on walks with our dog, having sunny holidays and socialising with friends!

Tom

Tom Davison

Job Title: Clinical Service Manager

I've worked at Bupa for 8 years and really enjoy my job and like the company I work for.


I get a lot of job satisfaction helping/supporting the residents, they are wonderful people who have a lot of interesting stories to tell.


Before working at Hazelmere I was a registered mental health nurse at Brookview care home.

Tim

Tim Cox

Job Title: Resident Experience Manager Joined: 2011

I spent most of my career working as an IT specialist in the manufacturing industry and when I felt ready for a fresh challenge and a new start, I just found myself naturally drawn to the care sector. I am very grateful that Bupa and Hazelmere House gave me the opportunity.
My first role here was actually as the maintenance person back in 2011. I'd never even considered becoming the Resident Experience Manager, but when the opportunity came up I was encouraged to apply... and I guess the rest is history, because I've been in love with the role every since.
It's a really diverse and rewarding position. I tend to be involved in a lot of show-rounds and make sure the admissions process runs smoothly. I also support all the hotel services here in the home - they can be so important in making sure people feel comfortable and reassured.
It can sometimes be quite sensitive when people come for a visit so the very least we can give them is a warm welcome and complete honesty. Trusted advice doesn't cost a penny, but it can be invaluable - and from a personal perspective, I really do get a lot of satisfaction from feeling that I'm making a different and making people happier.

Neil

Neil Honour

Job Title: Chef Manager Joined: 2019

I'm the Chef Manager here at Hazelmere House and I've been working with and around food for 30 years now. My previous experience was with the NHS, where I was awarded with a few prestigious cooking awards; this fired my passion for food even more!


I moved to the care sector 7 years ago and have been working in Bupa for the last six years. The residents overall food experience is so important to me and I'm always looking to try new ideas and test new dishes.

Ruth

Ruth Labrow

Job Title: Activities Coordinator Joined: 2023

I love being able to make a difference in residents' lives and improve their experience. Prior to working here at Hazelmere House, I was a creative therapist at St Ann's Hospice for 17 years.


I have two grown-up sons and one gorgeous grandson. My husband and I share our home with our 2 cats. In my spare time, I enjoy arts & crafts, gardening, walks & holidaying.

Janice

Janice Harrison

Job Title: Head of Housekeeping Joined: 2023

I was a registered nurse for 10 years in West Yorkshire, including roles in private nursing homes. I later worked for the youth criminal justice system. I love being back in a care setting; apart from the satisfaction of our team ensuring the home is clean & tidy, I love to talk to residents about their lives and achievements. We have a really friendly atmosphere here at Hazelmere House.


I live locally with my husband, daughter, dog and 2 cats. My two sons come and go as their careers allow. In my spare time, we enjoy listening to live music and going to the cinema & theatre. I keep fit kickboxing with my daughter & lots of dog walks!

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