Care Homes Owned by Bupa Care Homes in Northumberland

Mam has been in Ridley Park for over a year now. She is well settled and doing great. The home itself is well presented, clean and comfortable. The staff are excellent. We have found every single person to be kind, caring, compassionate and respectful. The food is fabulous. The activities and events are spot on. This weekend saw the summer fair which was great fun for residents and visitors alike. I would highly recommend Ridley Park to anyone who needs residential care.

I am very happy that my husband is getting good care here.

This is my second stay at Ridley Park, and as before, I found the experience excellent. All of the staff were kind, caring and very professional. My only criticism would be the food. As the sole vegetation, the choices on the menu were somewhat limited, but the staff have a lot to do and did their best to accommodate my needs. Thank you.

What really made it special was the lovely friendly atmosphere and the strong sense of community. Thank you to all involved!

Thank you

Our nana moved in recently and has settled in well thanks to the homely feel and welcoming staff. The rooms are a great size and have a nice view from the window. The food seems good and it is great that residents are encrouaged to eat together but also have the option of eating in their room if it suits them better. The building is well secured but it is nice and easy for family to visit.

Nana always feels happy here and has settled into her new home really well. The staff are amazing with her and lovely to our family, which makes us more settled knowing Nana is safe and looked after. The food, facilities and her room are all great and the events and activities are regularly happening keeping Nana stimulated and involved. It is a lovely place.

I frequently visit this home to see two relatives, I find it most welcoming and the staff are approachable. I would find no hesitation recommending to others. My relative recently had a minor issue it was brought to the attention of the staff, which was resolved in less than 24 hours. With so many residents I believe this to be quite prompt and impressive. I'm grateful for the efforts of the staff.

We are grateful for the care my brother received and would happily recommend Ridley Park to others.

I am so glad that myself and my sister moved my dad to Ridley Park. The care and treatment are excellent. The staff are very positive respectful and caring in there approach to my dad. As a family we wished we'd moved my dad to this home earlier than we did. I would recomend this home to anyone that needed to place there loved one into nursing home. I will recommend this home to my professional colleagues. The staff listen to my family about my dad needs.

We are new to the care home as my mother-in-law has recently been placed here. We are so impressed by the care she is being given and how fabulous the staff are. The home is clean and welcoming.

If I could give 0 stars. I would have. Today, sadly my uncle passed away at 1am. My sister who was next of kin was contacted repeatedly by staff. Not once when they phoned they offered any condolences. The first thing they said was "is he getting buried or cremated" my sister was in shock as they never told her my uncle had passed. Then they called again and laughed and said "well we can't just leave a body in the care home it needs to be refrigerated" myself and my sister when to a funeral directors before going to the home. I asked who spoke to my sister it was a nurse who was present. I asked her where her compassion was and she extremely snotty and again did not apologize. As we were leaving the financial admin asked my sister to sign a contract. I said no as our uncle had only just passed and today was the not the day. She turned around and said " you have an attitude problem" known fine well I had just lost my uncle. The worst compassion and empathy home I've known.

A very positive experience for me and my visits. My friend has been at Ridley Park for 10 months. Her health has improved with the attention that she has had from medics. She is very content in herself and enjoys the activities. All staff are so helpful and pleasant when I visit.

Lovely care home lovely staff clean comfortable.

Most helpful staff in caring for Sian at no time we have nothing to complain about. Food care above our expectations the stay in care home was way beyond our hopes. Wishing all the staff good health and happiness, merry xmas and massive thanks to all.

I feel safe here and I'm well looked after.

My step father is happy at Ridley Park. He is well cared for by very caring staff. His only concern is sometimes having to wait for personal care, as no hoist is available. He would also prefer his breakfast a little earlier, as sometimes there is only a 2 hour gap between breakfast and lunch.

First impression of Ridley Park were excellent - light, bright rooms for residents. Very good communal areas with fresh decor and quality furnishings. The staff were welcoming and helpful from day 1. Varied activities daily with the resident encouraged to participate, but equally respected private time. For relatives, Ridley Park provides peace of mind knowing loved ones are cared for, treated with dignity and importantly, safe.

Homely and welcoming interior, well-kept communal areas, clean, lovely touches in the dining areas (tables set beautifully), friendly staff and gardens are pretty. Shout out to the carers - caring and go above and beyond. Home-cooked food looks and smells delicious.

All good. I am satisfied with the care home.