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Care Home Owned by Bupa Care Homes in Northumberland

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Northumberland

Only the locations & reviews in Northumberland for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10259 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Northumberland (1)

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1 Care Home owned by Bupa Care Homes in Northumberland
Ridley Park Care Home

Forster Street, Off Plessey Road, Blyth NE24 3BG 

9.6 93 reviews
"First impression of Ridley Park were excellent - light, bright rooms for residents. Very good communal areas with fresh decor and quality…"   Read all 93 reviews
Location Type Care Home

Ridley Park is a purpose-built care home, ideal for residential and nursing care needs, welcoming both short and long term stays. The home also provides residential dementia care. There are so many places to relax. Residents can have their nails… Read more about Ridley Park Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • 59 Rooms

Bupa Care Homes Reviews in Northumberland (93)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.677) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Bupa Care Homes
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Review of

Ridley Park Care Home

from Jacquie O (Stepdaughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My step father is happy at Ridley Park. He is well cared for by very caring staff. His only concern is sometimes having to wait for personal care, as no hoist is available. He would also prefer his breakfast a little earlier, as sometimes there is only a 2 hour gap between breakfast and lunch.
Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home

It is always nice to hear words like "Caring" being used to describe our Staff. Our resident's health and well being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of

Ridley Park Care Home

from D P (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression of Ridley Park were excellent - light, bright rooms for residents. Very good communal areas with fresh decor and quality furnishings. The staff were welcoming and helpful from day 1. Varied activities daily with the resident encouraged to participate, but equally respected private time.
For relatives, Ridley Park provides peace of mind knowing loved ones are cared for, treated with dignity and importantly, safe.
Reply from Lisa Henderson, Customer Care Advisor at Ridley Park Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Welcoming" and "Helpful" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.

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Review of

Ridley Park Care Home

from M R (Friend of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homely and welcoming interior, well-kept communal areas, clean, lovely touches in the dining areas (tables set beautifully), friendly staff and gardens are pretty. Shout out to the carers - caring and go above and beyond. Home-cooked food looks and smells delicious.
Reply from Lisa Henderson, Customer Care Advisor at Ridley Park Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Friendly" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.

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Review of

Ridley Park Care Home

from Barry K (Son of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All good. I am satisfied with the care home.
Reply from Lisa Henderson, Customer Care Advisor at Ridley Park Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of

Ridley Park Care Home

from Steve D (Son of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, mother enjoys being here.
Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home

We appreciate you taking the time to leave us your kind review. We are pleased to hear that your Mother is enjoying her stay at Ridley Park Care Home and that you are impressed with the high standards of care provided. We hope to continue providing your loved one with the best possible care.

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Review of

Ridley Park Care Home

from Anne-Marie L (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff within Ridley Park are amazing. They go above and beyond.
The dementia unit staff in particular are fantastic. I feel my Mum and Dad are very well looked after and I can relax at home knowing they are safe and happy. Thank you.
Reply from Lisa Henderson, Customer Care Advisor at Ridley Park Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum and Dad in our care. It is lovely to hear comments like "Amazing" and Fantastic" to describe our Staff. We hope to continue providing your Mum and Dad with the best possible care.

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Review of

Ridley Park Care Home

from H J (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The first point of contact was excellent. My dad was made to feel very welcome when he arrived which made such a difference at what was quite a difficult time. The staff have made a real effort to get to know him.
Reply from Maria Ricketts, Customer Care Adviser at Ridley Park Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.

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Review of

Ridley Park Care Home

from Ian H (Son of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam recently passed away at Ridley Park Care Home after over five years of living there. When she moved to the home in 2019, we really thought that her time was limited: within a matter of months the home had de-aged her by ten years and it was staggering to see the improvement in her health.
The
level of care that mam received throughout the five years at Ridley Park has been unfailingly outstanding. The staff are always welcoming towards the family, whilst they have been compassionate, patient, thoughtful and kind towards mam. We have always been kept up to date with mam's health and progress. There have also been some lovely activities; pictures and videos of mam singing and holding animals will live long in the memory; little touches that are so important.
The celebration of mam's 100th birthday in October last year was wonderful. Her room - and indeed the whole home - was beautifully decorated, there was a fantastic cake and the whole day was very enjoyable.
The end-of-life care that mam received was just like all her care at Ridley Park - warm and loving - and we are so happy that she was able to end her days there.
Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home

Thank you for taking the time to leave us your lovely words. We are saddened to hear about your loss. It is so wonderful that you felt supported during these times and that you felt at ease with your Mam in our care. It is always brilliant to hear words like "Warm" and "Loving" being used to describe our care and we are so pleased that your Mam was looked after so well. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Ridley Park Care Home

from Paula S (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot find the words to express how wonderful the staff are at Ridley. The care and attention they give to residents is amazing from the kitchen staff, domestic carers, nurses, and admin - truly amazing!
The admin staff goes above and beyond to help and support me through some very difficult family
times. I honestly don't think I could have gotten through.
The personal care they have provided to my Mum and me is excellent. I can not recommend Ridley enough. My Mom is in Dunes.
Reply from Maria Ricketts, Customer Care Adviser at Ridley Park Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We are looking forward to seeing you again.

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Review of

Ridley Park Care Home

from Joyce S (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience of Ridley Park Care Home is a very happy, well-run establishment. Upon entering, greeted by friendly and helpful with whatever the problem was that day (usually my mum and dad trying to pay the bill for their hotel rooms!). The cafe at the entrance is a great idea. The activity
coordinators always have residents and visitors enjoying varied and interesting activities catering for all abilities. I can go home knowing my parents are safe, secure and most of all happy.
Reply from Rosie Smith, Customer Advisor at Ridley Park Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Ridley Park Care Home. We are thrilled that your parents are "safe" and "happy" within the care home. It is also great to hear about the variety of activities happening within the home. It is great to hear you have bonded with the staff and leave feeling relaxed knowing that your loved ones are well taken care of. We hope they continue to enjoy their stay within the home!

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Review of

Ridley Park Care Home

from T L (Daughter of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been here a few weeks but very happy with the care indeed. The staff and managers are amazing, was so worried about my mum in a nursing home but could not wish for a more caring and loving place. Well done Ripley Park please continue to look after my mum in this amazing 5 star care home.
Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home

Thank you for your lovely review. We hope Ridley Park care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review of

Ridley Park Care Home

from Jeffrey H (Nephew of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say? Marvellous! My 93-year-old aunt was fortunate to obtain a place at Ridley Park in May 2024 for a two-week period of respite. As it transpired, she has made it her permanent residence. On visiting the care home, for me, the first impression I got was excellent. My first point of contact
was so professional, knowledgeable and courteous. I was immensely reassured that this was a great place for my aunt to stay. I thought the whole environment was delightful and was very happy for my aunt to take up residence. My aunt moved in within days and was pleased with her lovely room overlooking the garden. I also have to mention another staff member, who is a wonderful representative of the care home and is brilliant for advice and reassurance. The professionalism and open manner of these members of staff is a credit to the home. My aunt subsequently took up permanent residence at Ridley Park and is in her element with her new home. Well done Ridley Park!
Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Aunt in our care. It is always nice to hear words like "the professionalism and open manner of these staff members of staff is a credit to the home" being used to describe our care. We will certainly pass your comments on to the manager. We hope to continue providing your aunt with the best possible care and we are looking forward to seeing you again soon.

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Review of

Ridley Park Care Home

from K L (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, very friendly and helpful. Lovely place and always something to do for the residents.
Reply from Maria Ricketts, Customer Care Adviser at Ridley Park Care Home

Thank you for your kind words. It is always nice to hear words like "Lovely" and "Friendly" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Ridley Park Care Home

from G B (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The majority of the time care is excellent, odd occasions seems understaffed. The staff are very understanding and kind. The food is sometimes in the bed after meals but once again understandable and cleaners can't be in the room constantly.
Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the levels of care provided at Ridley Park Care Home. It is always nice to hear words like Understanding and Kind being used to describe our staff. We will discuss your feedback with the homes manager to help them continually improve their service. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of

Ridley Park Care Home

from Ann W (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing. My mother's well-being has improved tenfold. The facilities are excellent. The care and support provided is fabulous. She is very happy it has given her and the family great peace of mind.
Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home

Thank you for your lovely review. We are really pleased to hear your Mother has settled into our home so well and you feel it's improved her quality of life so much. We hope to continue providing your loved one with the best possible care.

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Review of

Ridley Park Care Home

from Chris A (Nephew of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has been in the home nearly a year. The care and support he gets is first-class. The staff are a credit to the home and the wider organisation. I can't thank them enough.
Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your uncle in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are so pleased to hear that you are impressed with the care and support your uncle receives at Ridley Park. We hope to continue providing your loved one with the best possible care.

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Review of

Ridley Park Care Home

from M B (Son of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely clean care home with helpful staff and good food and facilities.
Reply from Grace Langfield, Customer Service Adviser at Ridley Park Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear you are satisfied with our home's exceptional cleanliness, food and overall facilities. Thank you for choosing Ridley Park for your loved one's stay.

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Review of

Ridley Park Care Home

from J P (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came here a few days ago and was anxious about coming but the staff made him welcome straight away, and even had a card (welcome one) left for him. Staff are friendly answer any questions, always willing to help and go that extra mile.
Reply from Eden Tomlinson, Customer Service Adviser at Ridley Park Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.

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Review of

Ridley Park Care Home

from J M (Son of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted directly from hospital palliative care and was gravely ill. Her prognosis was poor. However, over time started to slowly recover and although still seriously ill, she's no longer critical and her quality of life has certainly improved. In my opinion, her amazing recovery is purely
down to the kind and caring staff who are looking after her 24/7. Ridley Park Care Home is extremely well run and I would not wish my mother to be anywhere else.
Reply from Eden Tomlinson, Customer Service Adviser at Ridley Park Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

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Review of

Ridley Park Care Home

from Tanya C (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents are in Ridley Park. It is always a worrying time when parents go into care; however, the level of care my parent have received and the support given to the family has been exemplary. All the staff are friendly and knowledgeable regarding the residents.
As a family, we could not sidhe
for better care or environment than what my parents receive at Ridley Park. Thank you.
Reply from David Mclean, Customer Service Adviser at Ridley Park Care Home

Thank you for taking the time to leave your lovely review. We hope Ridley Park Care Home did everything possible to make the transition as easy as possible for your parents, as well as yourself. It is always nice to hear words like “friendly” and “knowledgeable” being used to describe our care. We hope to continue providing your parents with the best possible care.

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Awards / Recognitions (8)

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