Care Home Owned by Bupa Care Homes in Northumberland

told her my uncle had passed. Then they called again and laughed and said "well we can't just leave a body in the care home it needs to be refrigerated" myself and my sister when to a funeral directors before going to the home. I asked who spoke to my sister it was a nurse who was present. I asked her where her compassion was and she extremely snotty and again did not apologize. As we were leaving the financial admin asked my sister to sign a contract. I said no as our uncle had only just passed and today was the not the day. She turned around and said " you have an attitude problem" known fine well I had just lost my uncle. The worst compassion and empathy home I've known.

For relatives, Ridley Park provides peace of mind knowing loved ones are cared for, treated with dignity and importantly, safe.

level of care that mam received throughout the five years at Ridley Park has been unfailingly outstanding. The staff are always welcoming towards the family, whilst they have been compassionate, patient, thoughtful and kind towards mam. We have always been kept up to date with mam's health and progress. There have also been some lovely activities; pictures and videos of mam singing and holding animals will live long in the memory; little touches that are so important.
The celebration of mam's 100th birthday in October last year was wonderful. Her room - and indeed the whole home - was beautifully decorated, there was a fantastic cake and the whole day was very enjoyable.
The end-of-life care that mam received was just like all her care at Ridley Park - warm and loving - and we are so happy that she was able to end her days there.

times. I honestly don't think I could have gotten through.
The personal care they have provided to my Mum and me is excellent. I can not recommend Ridley enough. My Mom is in Dunes.

coordinators always have residents and visitors enjoying varied and interesting activities catering for all abilities. I can go home knowing my parents are safe, secure and most of all happy.

was so professional, knowledgeable and courteous. I was immensely reassured that this was a great place for my aunt to stay. I thought the whole environment was delightful and was very happy for my aunt to take up residence. My aunt moved in within days and was pleased with her lovely room overlooking the garden. I also have to mention another staff member, who is a wonderful representative of the care home and is brilliant for advice and reassurance. The professionalism and open manner of these members of staff is a credit to the home. My aunt subsequently took up permanent residence at Ridley Park and is in her element with her new home. Well done Ridley Park!