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Care Homes Owned by Bupa Care Homes in Worcestershire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in Worcestershire

Only the locations & reviews in Worcestershire for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10969 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Worcestershire (2)

 - Browse 2 Care Homes owned by Bupa Care Homes in Worcestershire
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Heathbrook House Care Home
223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA 
9.8 97 reviews
Heathbrook House Care Home, Bromsgrove, Worcestershire
"Both parents entered Heath brook 2 years ago and the care and commitment from all the staff has been impressive. The home itself has had…"   Read all 97 reviews
  • from £1,160 / week
  • 45 Rooms
Location Type Care Home

Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Springs Care Home
Spring Lane, Malvern WR14 1AL 
9.6 105 reviews
The Springs Care Home, Malvern, Worcestershire
"My mum in law Eileen has been at The Springs for over two years now and we as a family can't fault it. In our opinion The Springs do Bupa…"   Read all 105 reviews
  • from £995 / week
  • 65 Rooms
Location Type Care Home

Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Bupa Care Homes Reviews in Worcestershire (202)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.646) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Heathbrook House Care Home

from Nicola M (Daughter of Resident) published on 22 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both parents entered Heath brook 2 years ago and the care and commitment from all the staff has been impressive. The home itself has had upgrades to décor and furnishings and activity staff have increased bringing a real sense of inclusivity for all the residents differing abilities. Theme days for
most occasion's are arranged, from public holidays to and observational days, fun days and family days. residents are encouraged to knit, paint, play bingo, sing and exercise to keep wellbeing at the forefront of their care. There is even an onsite 'pub'!
Medical care is faultless with communication to us being well framed. Doctors carry out weekly rounds and are available for consultations.
The surroundings and the gardens are kept well and used for entertaining and activates and families can visit and join in too. Placing our parents in this care home has been the best decision we could have made for their ongoing quality of life and keeping together in their latter years.
Recommended
Reply from Hayley Langley, Home Manager at Heathbrook House Care HomeThank you so much for your review , your comments and feedback will be shared with the team , It is an absolute pleasure to support your parents thank you for entrusting us with their care
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Review of

Heathbrook House Care Home

from Andrea B (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's happy and settled living at Heathbrook House. The staff are caring and helpful. Her room is well maintained and lovely, and we as a family feel reassured that she is safe.
Reply from Donna Anthoney, Receptionist at Heathbrook House Care HomeThank you for your lovely comment, we really appreciate your feedback.
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Review of

Heathbrook House Care Home

from AJ H (Friend of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always friendly and cheerful. Allow Poppy (dog) to visit and always welcome her. Thank you for caring for Joan so well. I'm a long standing friend.
Reply from Nicola Grady, Financial Administrator at Heathbrook House Care HomeThank you for taking the time to review our home, we are happy that you and poppy feel so welcome here.
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Review of

Heathbrook House Care Home

from Andrew F (Son of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom's initial fears were soon allayed, and she quickly settled into Heathbrook House, where she is content and well cared for.
We have found the management team and all the staff incredibly helpful and supportive, and there is always a pleasant atmosphere. We have been very impressed.
Reply from Nicola Grady, Financial Administrator at Heathbrook House Care HomeThank you for your lovely review, we are so happy that your mum settled so quickly with us.
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Review of

Heathbrook House Care Home

from Z M (Daughter of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been in the home for nearly 3 years now, and I still find everything very satisfactory. Mom is always smiling when I visit and seems very comfortable and content. The staff are all amazing, very friendly and helpful, as well as being incredibly understanding and caring over how difficult
it can be at times, which is very much appreciated by myself. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathbrook House Care HomeThank you for your feedback. We are happy to hear you are very satisfied with the care your Mum receives from our friendly staff at Heathbrook House.
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Review of

Heathbrook House Care Home

from S S (Daughter of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been a resident at Heathbrook since July 2024. The staff have always been very friendly and helpful to me and my mom. The nursing care is excellent, and I'm very impressed with the communication from all staff, care assistants, nurses and the attached GP surgery staff. All of the house keeping
staff and kitchen staff are also very friendly and go out of their way to make sure all of my mom's needs are met. They have created a lovely family feel atmosphere at Heathbrook House.
Reply from Nicola Grady, Financial Administrator at Heathbrook House Care HomeThank you for taking the time to review our home, we are really pleased that you are happy with the service we provide.
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Review of

The Springs Care Home

from Julie G (Daughter-in-law of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum in law Eileen has been at The Springs for over two years now and we as a family can't fault it. In our opinion The Springs do Bupa proud. All the staff from the manager to the cleaners treat Eileen with care + respect and are a wonderful support network for her but for us as a family. We know
that Eileen will be well looked after for the rest of the time shes here.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care HomeThank you for taking the time to leave us your review. It is lovely to hear that you feel that your Mum is treated with care and respect and you are happy with her in our care. Thank you again for your feedback.
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Review of

The Springs Care Home

from Wendy H (Wife of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since my husband entered the Springs two years ago the Staff moral has gone right down. This is mainly due to poor management. The new policy of the carers being moved from floor to floor does not work. Residents don't know where they are and don't feel as secure as dementia patents should. Continuity
is paramount with the residents. PLEASE look into this. Sadly, my husband passed away last month and although the staff were lovely, I haven't heard a word from Management, it would have been nice to have had even a card. Overall, I can't recommend The Springs to anyone.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care HomeWe are so sorry for your loss. We will certainly pass your comments about the home on to the management team as we do strive to continually improve our service.
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Review of

The Springs Care Home

from Stephanie C (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Springs Care Home have been wonderful since my dad joined them in 2025. Everyone is very caring and kind, and my dad is very well looked after. The food choices are great. The activities they have always seem fun. They also spoiled him with a lovely cake for his birthday.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care HomeThank you for your lovely review. We are happy to hear that you feel your Dad is very well looked after in our care. Thank you for choosing The Springs.
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Review of

The Springs Care Home

from Debbie D (Daughter of Resident) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are with very high standards, very helpful, friendly, all happy and smiling.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care HomeThank you for taking the time to leave us your feedback.
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Review of

The Springs Care Home

from Patrick J (Partner of Resident) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the treatment my partner has received, as she was very ill when she came to this home. I have nothing but the highest gratitude for the way she has been treated by the staff. She won't recover to a normal life, but she has wonderful people caring for her.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care HomeThank you for your lovely review. We are glad to be able to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.
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Review of

The Springs Care Home

from Patrica M (Wife of Resident) published on 27 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my husband is getting. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care HomeThank you for taking the time to leave your feedback. We are happy to hear that you are happy with your Husbands care.
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Review of

The Springs Care Home

from N P (Friend of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After several years of experience with various care facilities I can say that The Springs is definitely one of the best that I have seen.
I visit a friend and am heartened by the good care they are receiving.
They have a lovely and light well appointed room and also have access to a bright and cheerful
TV room which feels welcoming.
There is a good atmosphere and the staff are always friendly and seem to genuinely care about my friend and their needs.
The food offering is very good and looks homemade with plenty of choice.
Even though I am only a visitor I am made to feel welcome and am always greeted with a friendly face at the reception.
The Springs is a lovely place to be.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care HomeThank you for your lovely review. We are so happy that you feel our home is one of the best ones you have seen. It is always nice to hear our staff described as friendly and caring and it is great that you always feel welcomed. Thank you again for your kind words, we will certainly share this with the whole team at The Springs.
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Review of

The Springs Care Home

from Sue R (Relative of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ideal place for my relative. Nothing is too much trouble. Brilliant staff - so friendly and informative. Great entertainment for the residents. Lovely rooms. All superstas. No complaints here.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Springs Care HomeWe appreciate you sharing your experience with our home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is fantastic to hear you find the team to be attentive and caring- they'll be thrilled to read your review. We hope to continue providing your loved one with the best possible care.
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Review of

Heathbrook House Care Home

from H S (Great-granddaughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are great my Nan used to be in another care home where they just left her in the room since we have put my nan in Bupa Health Brook House they have got her out and about great place would recommend to anyone
Reply from Hayley Langley, Home Manager at Heathbrook House Care HomeThank you so much for your valuable review , I will share your feedback with our wonderful team !
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Review of

Heathbrook House Care Home

from Chris R (Son-in-law of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law began her stay at Heatbrook House in July 2025. We attended Heathbrook House a few days before Mom moved in and knew withun a few minutes it was clear this was by far the best residential home we had visited. The friendly, caring nature of the team shone throughout the building. We
were shown round the home and spoken to with respect, and a very understanding and caring approach. I can only praise the team as they all cared for Mom in the most personal way I have ever seen. This includes the management team, Nursing Team, all carers, the kitchen team, house keepers maintenance team and reception staff. The care here is second to none. Mom unfortunately passed away at the end of November, but everyone there made her last months a brilliant time, full of care and laughter. They made Mom(and my wife and myself part of the Heathbrook family. I have to thank the team for how they cared for Mom, making her comfortable, feel safe and loved by the all whilst she was there.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heathbrook House Care HomeThank you for your kind words. Our staff members go above and beyond to make sure that every resident is well cared for and looked-after, we are pleased to hear that this shone through in your experience. We want our home to feel like a community, and it's great to hear that you have felt a part of it. We're so sorry to hear of your loss, and our thoughts are with you and your family at this time.
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Review of

Heathbrook House Care Home

from Alison R (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom had been at Heathbrook House since end July 2025.
During the latter stage of mom's life we could not have asked for any better, care, love & support shown by the staff & Management Team for mom.
From the Senior Nurse down through all the roles the Team all reacted immediately to mom's needs
& requests to ensure she remained as comfortable as possible & pain free during what was a very difficult & sensitive time for both mom & us as a family.
The respect & dedication they all shown to mom was second to none & this continued to be displayed right through until mom was taken from Heathbrook to rest at the Chapel.
We can't thank the Team at Heathbrook enough Xx
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heathbrook House Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. It is very reassuring to hear that our care has brought you and your family peace of mind. Feedback like yours inspires us to continue to provide the very best care. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.
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Review of

The Springs Care Home

from Christine B (Wife of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my husband has only been at The Springs for a few weeks, he has settled more quickly than I expected due I am sure to the friendly atmosphere and the caring staff. I have been very impressed by everyone, nothing is too much trouble. The staff are always ready to help and always keep me well
informed should there be even the smallest problem with my husband.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Springs Care HomeThank you for taking the time to leave your review. It is great to hear how quickly your husband has settled in with us at The Springs. We want our home to feel like a community and it's great to hear that you feel a part of it. It is important to us to keep families as connected as possible, so we hope that our approach of having an open and candid line of contact has been reassuring. Please do not hesitate to reach you have any questions.
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Review of

The Springs Care Home

from Kerry K (Wife of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After making the very difficult decision to put my husband into care, to The Springs. On arrival staff were very helpful and supported me excellently, with compasion and professionalism. The staff cater for all my husbands needs and spent valuable time getting to know him as an individual. They work
very hard making it a home from home. Nothing is too much trouble and they keep you informed on a daily basis, which is valuable when you have left your loved one in their care. I would highly recommend The Springs, they are very approachable and the chef is excellent. They all work together as one team which is very good and beneficial.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Springs Care HomeWe appreciate you taking the time to leave this review. We understand that the decision to find a care home for a loved one is never easy but we are pleased that the staff at The Springs could help you with this process and were so welcoming. Our team work very well together to make The Springs feel like a home. Please don't hesitate to reach out if there is anything more we can do.
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Review of

The Springs Care Home

from E S (Granddaughter of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming and chatty when I come to visit. Nana is very happy living here. There is a family atmosphere with kind and proactive staff.
Reply from Fran Donno, Customer Service Adviser at The Springs Care HomeIt's always encouraging to read reviews like this. We are so pleased to hear that your Nana is happy and comfortable at The Springs Care Home. It is always wonderful to hear words like "Kind" and "Proactive" being used to describe our staff. We hope to continue providing your loved one with the best possible care.
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Awards / Recognitions (9)

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