Bupa Care Homes in Worcestershire | 2 Care Homes

Review of
Heathbrook House Care Home
from Jane B (Niece of Resident) published on 15 August 2025

Submitted via Postal Card • Report

Overall Experience

Came to see my aunt, found her to be looking clean and well happy. The home and staff are lovely.
P.S hope you do not mind my auntie will not eat carrots or any meal with carrots on. This is not a complaint just wanted to let you know.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathbrook House Care Home

Thank you for your feedback. We are very glad to hear that your Aunt is happy in our care. We will certainly pass your comments on to our management team regarding your Aunt's dislike of carrots with her meals.

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Review of
Heathbrook House Care Home
from Karen M (Daughter of Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

From the moment Mom came to Heathbrook House in March 2025 she was settled and felt safe she has a lovely room and the staff are so helpful & caring. They couldn't look after Mom any better. Thank you to everyone at Heathbrook House.

Reply from Maria Ricketts, Customer Care Adviser at Heathbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of
The Springs Care Home
from Beryl S (Sister of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

I found the staff most welcoming and caring and everyone is well looked after and treated well. Very good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you find our staff to be welcoming and that our residents are well cared for. Thank you again for your kind words.

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Review of
The Springs Care Home
from A L (Niece of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

Since my aunt moved in last November (2024), we have found that the care and support she receives is excellent, and she is treated with respect. The staff and management are excellent, so friendly and helpful. The rooms are always clean and tidy, meals are very good, and she's always involved in the

many activities they have. The home is well secured, so I have no worries about her safety, and it is also value for money. On the whole, I have no problems with the home, I'm really pleased with it.

Reply from Lisa Henderson, Customer Care Advisor at The Springs Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Aunt in our care. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our Staff. We hope to continue providing your Aunt with the best possible care.

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Review of
Heathbrook House Care Home
from L B (Daughter of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

Upon moving into heath brook it took a little while for the staff to get use to us as a family and my mom and us of the routine and the staff but following this my mom has settled in really well. Staff now understand my mom's likes and dislikes and if there is something at meal times she doesn't like

on the menu they will either amend it or make something different which is great.
Heath brook looks and smells clean both on entering reception and onto the units.
All of the staff from management to housekeeping are friendly and always saying hello or offering hot drinks, and remembering are names or the names of my mom's grandchildren so they can talk to my mom about them later which always brings a smile to her face, in addition to making us feel welcome at any time.
If there are concerns with mom's health the nursing time will call us or if the GP needs to consult with us they will also call us which gives us a peace of mind that she is being taken care.

Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home

Thank you for your kind review. We are very happy to hear you can feel at ease with your Mom in our care and we are pleased to hear that your Mom has settled in well. It is lovely to hear that your Mom is receiving such high standards of care and support during her stay at Heathbrook House Care Home. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Heathbrook House Care Home
from M T (Granddaughter of Resident) published on 30 June 2025

Submitted via Website • Report

Overall Experience

I regularly visit Heathbrook House to visit my grandmother. I can't fault any member of the care team. They are all efficient, approachable, caring and hands on with all the residents. They genuinely make it feel like a home for all in their care, and are always so polite and welcoming whenever I visit.

It's such a lovely place to go to and so reassuring knowing my grandmother is in such capable and caring hands.

Reply from Lisa Henderson, Customer Care Advisor at Heathbrook House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Grandmother in our care. It is always nice to hear words like "Efficient" and "Approachable" being used to describe our Staff. We hope to continue providing your Grandmother with the best possible care. We will certainly pass your comments on to the manager.

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Review of
Heathbrook House Care Home
from L T (Friend of Resident) published on 30 June 2025

Submitted via Website • Report

Overall Experience

I came to visit my friend who I havnt seen in a very long time, I was welcomed by the receptionist who asked who I had come to see and if I had been here before, she was most welcoming and showed me the way to go.
I went to my friend in her room and she was surprised to see me there but was so glad

I came to visit , she told me all about her new home and how she's settled in really well.
The home is lovely and my friend showed me around the lounge and where she has her meals.
One lovely lady asked us if we were ok and if we would like to have a coffee in the conservatory. We went to the conservatory and it's such a lovely space and nice environment to have a catch up.
My friend said she had doubts moving into a care home but she's happy and content here and it's wonderful to see her like this. Thankyou to all that look after her so well, she spoke very highly of you all.

Reply from Lisa Henderson, Customer Care Advisor at Heathbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Friend in our care. We hope to continue providing your Friend with the best possible care.

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Review of
Heathbrook House Care Home
from Tammy B (Friend of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

The staff and management are so welcoming and go the extra mile to help the residents the best they can providing care in a person centred way with all resident especially my family I have no complaints only compliments for the home it's well looked after and everything always looks so fresh.

Reply from Maria Ricketts, Customer Care Adviser at Heathbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one In our care. We hope to continue providing your loved one with the best possible care.

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Review of
The Springs Care Home
from S A (Cousin of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

The home is always clean and the patients well looked after and comfortable both in their own rooms and the communal sitting rooms. Staff always helpful and pleasant. As a visitor, I am very impressed with the kindness I have received and well informed about any changes that are required in the care

and treatment of my relative.

Reply from Lisa Henderson, Customer Care Advisor at The Springs Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Helpful" and "Pleasant" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.

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Review of
The Springs Care Home
from G S (Son of Resident) published on 20 May 2025

Submitted via Website • Report

Overall Experience

We were given various options for my father
As he needed to move into a nursing home , we selected the Springs in Malvern.
We have been very impressed with every aspect of his care from the very start the staff knowledge is brilliant. He has been made very welcome and helped to adjust and settle

in the food is great and nothing is too much trouble!
I highly recommend the care home.

Reply from Maria Ricketts, Customer Care Adviser at The Springs Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care. We hope to continue providing your loved one with the best possible care.

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Review of
The Springs Care Home
from Val W (Friend of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience

I am always very impressed with the wonderful warm welcome received. Likewise, I see how well my friend and other residents are cared for with expertise, kindness, respect and professionalism. Nothing is ever too much trouble. The choice of meals and their quality and presentation is quite outstanding

(5 stars at least!). It is especially pleasing to see and hear the different activities and themed events in communal areas and corridors. It is all most uplifting for residents and their visitors. Congratulations.

Reply from Lisa Henderson, Customer Care Advisor at The Springs Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear words such as "Respect" and "Professionalism" to describe our care. We hope to continue providing your Friend with the best possible care. We will certainly pass your lovely comments on to the manager.

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Review of
Heathbrook House Care Home
from Biddy W (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Overall the home has a lovely relaxed atmosphere. I noticed how fresh and clean the home smelt when we first arrived. The staff are very friendly and kind and treat mum with respect, she can be very difficult. She is often led on her back staring at the ceiling, she is completely immobile. Sometimes

her food is hard for her to eat, very crumbly toast depending which shift is on. She likes music or TV in the background, not nothing!

Reply from David Mclean, Customer Service Adviser at Heathbrook House Care Home

Thank you for providing your feedback. We are pleased to hear words such as "friendly" and "kind" being used to describe our staff. Our resident's health and wellbeing are paramount to us, so we will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Heathbrook House Care Home
from G B (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

When my mother was on end of life care everyone was son kind. It was humbling to see how all the staff cared - even when busy, nothing was too much trouble. They ensured my mother's last days were calm and pain free. I could not praise them enough.

Reply from Grace Langfield, Customer Service Adviser at Heathbrook House Care Home

Thank you for taking the time to leave your review. It's so nice to hear that our staff went above and beyond to help make your Mum's care last days comfortable. Hopefully you can look back on this and find comfort knowing your Mum received the best possible care.

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Review of
The Springs Care Home
from David F (Partner of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

I very much appreciate my first-rate inter-reaction with staff, from Reception to Nursing-care workers and Support staff at all levels. They are delightful.
Staff work tirelessly to maintain the Care Home's challenging routines and respond sensitively to the changing needs and requirements of my partner

of 30 years. They provide me with daily updates and respond very readily to my questions.
The premises are beautifully appointed to a very high standard of decoration and furnishings and the atmosphere is generally calm, warm and peaceful with Lounges that cater for different tastes and a Dining Room that delivers wholesome, varied meals.
Individual rooms provide ample personalised space and en-suite amenities.
The unremarkable location should not detract from the high-quality service provided for residents.
Having visited the residence, my daughter said 'I would be happy if it was my Mum'. Praise indeed!

Reply from Maria Ricketts, Customer Care Adviser at The Springs Care Home

Thank you for your lovely review. We are glad to help you and your family through such a challenging time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
The Springs Care Home
from M B (Husband of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

My dear wife of 64 years marriage spent her last 2 years in springs care home.
In that time, although confined to bed she received very kind and professional care.
A pleasant comfortable room and I was able to visit any time.
Care staff were consistent and kind together with a fine management and

nursing staff.
Such a great comfort to us throughout.

Reply from Maria Ricketts, Customer Care Adviser at The Springs Care Home

Thank you for your kind words. We are glad to have helped you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Heathbrook House Care Home
from H R (Daughter-in-law of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

My mother-in-law was a resident in Heathbrook House for just over one year. During that time she received excellent care and attention from all staff. We visited regularly when we were made to feel very welcome and part of the Heathbrook House family. The staff always met you with a smile and would

keep us updated with all of the things Mum had done during the day and any health issues she may have had. I would not hesitate in recommending Heathbrook House to anyone.

Reply from Fran Donno, Customer Service Adviser at Heathbrook House Care Home

Thank you for your lovely review. We are so pleased to hear that your Mother-In-Law received such high standards of care and support during her stay at Heathbrook House Care Home. We are glad to hear that you were made to feel very welcome and you had a positive experience whilst visiting the home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
The Springs Care Home
from Tracey R (Niece of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

As the niece of my uncle I am consistently pleased when I visit him. You can go in anytime, staff are always welcoming and friendly, they really know and care for my uncle. He is happy and relaxed, the day room is always calm with many clients regularly choosing to be there. My uncle is settled and

content, he is well cared for and his room is always very clean and tidy and lovely and warm. Thank you to the lovely staff for all your care.

Reply from Maria Ricketts, Customer Care Adviser at The Springs Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We are looking forward to seeing you again.

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Review of
The Springs Care Home
from Linda T (Daughter of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident of The Springs for over 12 months now. From day one we have all been made very welcome, it has become a second home to us where we can relax with Mum and have a giggle. Mum has access to a lovely garden with many of her favourite plants just outside her door. We are allowed to

take in our dogs, which she and other residents also enjoy. The staff are friendly, kind and caring and when Mum is having a bad day they know how to cheer her up. When we are finding it upsetting with Mum having dementia and all that it brings, they are always there to support us too. Thank you all so much.

Reply from Rosie Smith, Customer Advisor at The Springs Care Home

Hello and thank you for leaving such a positive review for the staff at The Springs Care Home. We are thrilled to hear both her and yourselves have been made to feel welcome straight away. It sounds as though Mum has had the ideal care home experience and we are so pleased that the home is a relaxing, friendly place for you to have a giggle with Mum. Thank you again for your kind words and best wishes!

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Review of
The Springs Care Home
from C S (Son of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been at The Springs for just over a month now and has moved from respite to permanent. As a family, we visited quite a few homes but The Springs suited us all especially Mum best.
The home is well presented, clean and tidy, rooms are ensuite and plenty big enough. The lounge and dining room

are large and separate from each other. Nice garden which we all sat in.
The staff are all very pleasant, Mum can generally understand and talk to them all. The food is very good and Mum has tried things she would have not done at home. Just looking forward to Mum meeting a couple of other residents who she can chat to and get involved in the activities together. The home when visiting across as being well managed and friendly and relaxed. Very good.

Reply from Rosie Smith, Customer Advisor at The Springs Care Home

Hello and thank you for leaving such a positive review for the staff at The Springs. We are thrilled your Mum is enjoying the home and has settled in so well that she has made the move to permanent. We are so pleased that the home and staff are to your liking and that your mother is enjoying trying some new food options! We hope that she continues to enjoy her stay and is able to connect with some of the other residents during activities. Best wishes!

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Review of
The Springs Care Home
from T D (Daughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

Our dear Mum has just lost her long battle with Dementia having been a resident at The Springs for the last 8 months.
The staff there have been so very kind, genuinely compassionate, caring, supportive and respectful, not only to Mum but also to members of our family.
They took the time to get to

know Mum and adapt her care to meet her individual needs. It was a great comfort to us knowing that she was in safe, professional and loving hands.
I have no hesitation in highly recommending The Springs.

Reply from Rosie Smith, Customer Advisor at The Springs Care Home

Hello and thank you for taking the time to leave the staff at The Springs such a lovely review. Firstly I would like to offer condolences on behalf of BUPA for the loss of your Mum and would like to extend warm wishes to yourself and your family. It is always wonderful to hear our staff described as "kind", "caring" and "compassionate". We are pleased that you felt Mum was in such safe and supportive hands during her final days, we hope this helps provide some comfort during an undoubtedly difficult time. Thank you again and best wishes.

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Care Homes Owned by Bupa Care Homes in Worcestershire

Bupa Care Homes Locations in Worcestershire (2)

Bupa Care Homes Reviews in Worcestershire (181)

Heathbrook House Care Home

Heathbrook House Care Home

The Springs Care Home

The Springs Care Home

Heathbrook House Care Home

Heathbrook House Care Home

Heathbrook House Care Home

Heathbrook House Care Home

The Springs Care Home

The Springs Care Home

The Springs Care Home

Heathbrook House Care Home

Heathbrook House Care Home

The Springs Care Home

The Springs Care Home

Heathbrook House Care Home

The Springs Care Home

The Springs Care Home

The Springs Care Home

The Springs Care Home

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