Care Homes Owned by Bupa Care Homes in Worcestershire

were shown round the home and spoken to with respect, and a very understanding and caring approach. I can only praise the team as they all cared for Mom in the most personal way I have ever seen. This includes the management team, Nursing Team, all carers, the kitchen team, house keepers maintenance team and reception staff. The care here is second to none. Mom unfortunately passed away at the end of November, but everyone there made her last months a brilliant time, full of care and laughter. They made Mom(and my wife and myself part of the Heathbrook family. I have to thank the team for how they cared for Mom, making her comfortable, feel safe and loved by the all whilst she was there.

& requests to ensure she remained as comfortable as possible & pain free during what was a very difficult & sensitive time for both mom & us as a family.
The respect & dedication they all shown to mom was second to none & this continued to be displayed right through until mom was taken from Heathbrook to rest at the Chapel.
We can't thank the Team at Heathbrook enough Xx

informed should there be even the smallest problem with my husband.

very hard making it a home from home. Nothing is too much trouble and they keep you informed on a daily basis, which is valuable when you have left your loved one in their care. I would highly recommend The Springs, they are very approachable and the chef is excellent. They all work together as one team which is very good and beneficial.

and responsive. I feel I can relax for the first time for many years in the knowledge that my mother is in a safe environment and that she has her medication on time and her meals are balanced and timely.

Heathfield House caters for mums spiritual needs and her mental and physical needs.

and have a lovely conservatory for family to relax and spend precious time together. Refreshments are provided as well as snacks which is a lovely touch.

his care.
What's more, not once during any of my visits did a staff member or receptionist take the time to update me on how he was settling in, how he was doing - It all felt very transactional and impersonal. On the last day I came to visit him at the end of his stay, no one gave me a handover or any feedback on his time there. The only question I was asked was, "When is your mum picking him up?"
My father also came back with a severe case of scabies. While I can't definitively say it was contracted at the home, it's very likely. Even more upsetting is that we weren't told anything about a rash or skin irritation - no communication at all. At the least, we should have been informed

many activities they have. The home is well secured, so I have no worries about her safety, and it is also value for money. On the whole, I have no problems with the home, I'm really pleased with it.

on the menu they will either amend it or make something different which is great.
Heath brook looks and smells clean both on entering reception and onto the units.
All of the staff from management to housekeeping are friendly and always saying hello or offering hot drinks, and remembering are names or the names of my mom's grandchildren so they can talk to my mom about them later which always brings a smile to her face, in addition to making us feel welcome at any time.
If there are concerns with mom's health the nursing time will call us or if the GP needs to consult with us they will also call us which gives us a peace of mind that she is being taken care.

It's such a lovely place to go to and so reassuring knowing my grandmother is in such capable and caring hands.

I came to visit , she told me all about her new home and how she's settled in really well.
The home is lovely and my friend showed me around the lounge and where she has her meals.
One lovely lady asked us if we were ok and if we would like to have a coffee in the conservatory. We went to the conservatory and it's such a lovely space and nice environment to have a catch up.
My friend said she had doubts moving into a care home but she's happy and content here and it's wonderful to see her like this. Thankyou to all that look after her so well, she spoke very highly of you all.

and treatment of my relative.

in the food is great and nothing is too much trouble!
I highly recommend the care home.