Care Homes Owned by Bupa Care Homes in Worcestershire

us all.
Have nothing but utmost praise and sincere thanks for the team at Heathbrook House.

his care.
What's more, not once during any of my visits did a staff member or receptionist take the time to update me on how he was settling in, how he was doing - It all felt very transactional and impersonal. On the last day I came to visit him at the end of his stay, no one gave me a handover or any feedback on his time there. The only question I was asked was, "When is your mum picking him up?"
My father also came back with a severe case of scabies. While I can't definitively say it was contracted at the home, it's very likely. Even more upsetting is that we weren't told anything about a rash or skin irritation - no communication at all. At the least, we should have been informed

many activities they have. The home is well secured, so I have no worries about her safety, and it is also value for money. On the whole, I have no problems with the home, I'm really pleased with it.

on the menu they will either amend it or make something different which is great.
Heath brook looks and smells clean both on entering reception and onto the units.
All of the staff from management to housekeeping are friendly and always saying hello or offering hot drinks, and remembering are names or the names of my mom's grandchildren so they can talk to my mom about them later which always brings a smile to her face, in addition to making us feel welcome at any time.
If there are concerns with mom's health the nursing time will call us or if the GP needs to consult with us they will also call us which gives us a peace of mind that she is being taken care.

It's such a lovely place to go to and so reassuring knowing my grandmother is in such capable and caring hands.

I came to visit , she told me all about her new home and how she's settled in really well.
The home is lovely and my friend showed me around the lounge and where she has her meals.
One lovely lady asked us if we were ok and if we would like to have a coffee in the conservatory. We went to the conservatory and it's such a lovely space and nice environment to have a catch up.
My friend said she had doubts moving into a care home but she's happy and content here and it's wonderful to see her like this. Thankyou to all that look after her so well, she spoke very highly of you all.

and treatment of my relative.

in the food is great and nothing is too much trouble!
I highly recommend the care home.

(5 stars at least!). It is especially pleasing to see and hear the different activities and themed events in communal areas and corridors. It is all most uplifting for residents and their visitors. Congratulations.

her food is hard for her to eat, very crumbly toast depending which shift is on. She likes music or TV in the background, not nothing!

of 30 years. They provide me with daily updates and respond very readily to my questions.
The premises are beautifully appointed to a very high standard of decoration and furnishings and the atmosphere is generally calm, warm and peaceful with Lounges that cater for different tastes and a Dining Room that delivers wholesome, varied meals.
Individual rooms provide ample personalised space and en-suite amenities.
The unremarkable location should not detract from the high-quality service provided for residents.
Having visited the residence, my daughter said 'I would be happy if it was my Mum'. Praise indeed!

nursing staff.
Such a great comfort to us throughout.

keep us updated with all of the things Mum had done during the day and any health issues she may have had. I would not hesitate in recommending Heathbrook House to anyone.

content, he is well cared for and his room is always very clean and tidy and lovely and warm. Thank you to the lovely staff for all your care.

take in our dogs, which she and other residents also enjoy. The staff are friendly, kind and caring and when Mum is having a bad day they know how to cheer her up. When we are finding it upsetting with Mum having dementia and all that it brings, they are always there to support us too. Thank you all so much.