
staff were so understanding, and thoughtful treating him with kindness and dignityGillian B(Wife of Resident/Service User)

here they make you feel happy and confident they are in good hands and cared for.J G(Daughter of Resident/Service User)


staff were so understanding, and thoughtful treating him with kindness and dignityGillian B(Wife of Resident/Service User)

here they make you feel happy and confident they are in good hands and cared for.J G(Daughter of Resident/Service User)


Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support.
The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms...
Care Provided by The Springs Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact The Springs Care Home for full pricing details and T&Cs.
Contact The Springs Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Sian Howse(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (65)
- Single Rooms with ensuite Wet Room (65)
The Springs Care Home Reviews (106)
The Springs Care Home has a Review Score of 9.6 (9.616) out of 10, based on 28 reviews in the last 2 years.
Over all time The Springs Care Home has 106 reviews.
There is good communication between staff and across staff in the home during the shift.
And there is a willingness to guide and to help the visitor orientate to the three floors.
My aunt is happy in the home where she has lived for 14 months, in fact there has been great improvement both physical and mental.
The facilities support a high degree of personal care.
There are professional nurses in charge of care throughout the shift. Clients medications are reviewed regularly and any suggestions from those with powers of attorney /next- of-kin are taken into account.
Food is tasty and served nicely. There is a lot of fresh food.
Observation of patient to patient interaction during the shift is effective.
Taken together these aspects made us pleased with our choice of Springs Care Home.
We appreciate you sharing your experience with our home. Thank you for recognizing the care and dedication of our team. Feedback like yours inspires us to continue to provide the very best care. We're committed to continuing to support you and your family in every way we can.
My mum in law Eileen has been at The Springs for over two years now and we as a family can't fault it. In our opinion The Springs do Bupa proud. All the staff from the manager to the cleaners treat Eileen with care + respect and are a wonderful support network for her but for us as a family. We know that Eileen will be well looked after for the rest of the time shes here.
Thank you for taking the time to leave us your review. It is lovely to hear that you feel that your Mum is treated with care and respect and you are happy with her in our care. Thank you again for your feedback.
Since my husband entered the Springs two years ago the Staff moral has gone right down. This is mainly due to poor management. The new policy of the carers being moved from floor to floor does not work. Residents don't know where they are and don't feel as secure as dementia patents should. Continuity is paramount with the residents. PLEASE look into this. Sadly, my husband passed away last month and although the staff were lovely, I haven't heard a word from Management, it would have been nice to have had even a card. Overall, I can't recommend The Springs to anyone.
We are so sorry for your loss. We will certainly pass your comments about the home on to the management team as we do strive to continually improve our service.
The Springs Care Home have been wonderful since my dad joined them in 2025. Everyone is very caring and kind, and my dad is very well looked after. The food choices are great. The activities they have always seem fun. They also spoiled him with a lovely cake for his birthday.
Thank you for your lovely review. We are happy to hear that you feel your Dad is very well looked after in our care. Thank you for choosing The Springs.
All staff are with very high standards, very helpful, friendly, all happy and smiling.
Thank you for taking the time to leave us your feedback.
We are very pleased with the treatment my partner has received, as she was very ill when she came to this home. I have nothing but the highest gratitude for the way she has been treated by the staff. She won't recover to a normal life, but she has wonderful people caring for her.
Thank you for your lovely review. We are glad to be able to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.
Very pleased with the care my husband is getting. Thank you.
Thank you for taking the time to leave your feedback. We are happy to hear that you are happy with your Husbands care.
I visit a friend and am heartened by the good care they are receiving.
They have a lovely and light well appointed room and also have access to a bright and cheerful TV room which feels welcoming.
There is a good atmosphere and the staff are always friendly and seem to genuinely care about my friend and their needs.
The food offering is very good and looks homemade with plenty of choice.
Even though I am only a visitor I am made to feel welcome and am always greeted with a friendly face at the reception.
The Springs is a lovely place to be.
Thank you for your lovely review. We are so happy that you feel our home is one of the best ones you have seen. It is always nice to hear our staff described as friendly and caring and it is great that you always feel welcomed. Thank you again for your kind words, we will certainly share this with the whole team at The Springs.
Ideal place for my relative. Nothing is too much trouble. Brilliant staff - so friendly and informative. Great entertainment for the residents. Lovely rooms. All superstas. No complaints here.
We appreciate you sharing your experience with our home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is fantastic to hear you find the team to be attentive and caring- they'll be thrilled to read your review. We hope to continue providing your loved one with the best possible care.
Although my husband has only been at The Springs for a few weeks, he has settled more quickly than I expected due I am sure to the friendly atmosphere and the caring staff. I have been very impressed by everyone, nothing is too much trouble. The staff are always ready to help and always keep me well informed should there be even the smallest problem with my husband.
Thank you for taking the time to leave your review. It is great to hear how quickly your husband has settled in with us at The Springs. We want our home to feel like a community and it's great to hear that you feel a part of it. It is important to us to keep families as connected as possible, so we...
After making the very difficult decision to put my husband into care, to The Springs. On arrival staff were very helpful and supported me excellently, with compasion and professionalism. The staff cater for all my husbands needs and spent valuable time getting to know him as an individual. They work very hard making it a home from home. Nothing is too much trouble and they keep you informed on a daily basis, which is valuable when you have left your loved one in their care. I would highly recommend The Springs, they are very approachable and the chef is excellent. They all work together as one team which is very good and beneficial.
We appreciate you taking the time to leave this review. We understand that the decision to find a care home for a loved one is never easy but we are pleased that the staff at The Springs could help you with this process and were so welcoming. Our team work very well together to make The Springs feel like a home. Please don't hesitate to reach out if there is anything more we can do.
Always welcoming and chatty when I come to visit. Nana is very happy living here. There is a family atmosphere with kind and proactive staff.
It's always encouraging to read reviews like this. We are so pleased to hear that your Nana is happy and comfortable at The Springs Care Home. It is always wonderful to hear words like "Kind" and "Proactive" being used to describe our staff. We hope to continue providing your loved one with the best possible care.
What's more, not once during any of my visits did a staff member or receptionist take the time to update me on how he was settling in, how he was doing - It all felt very transactional and impersonal. On the last day I came to visit him at the end of his stay, no one gave me a handover or any feedback on his time there. The only question I was asked was, "When is your mum picking him up?"
My father also came back with a severe case of scabies. While I can't definitively say it was contracted at the home, it's very likely. Even more upsetting is that we weren't told anything about a rash or skin irritation - no communication at all. At the least, we should have been informed
Our resident's health and well being is an absolute priority. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?
I found the staff most welcoming and caring and everyone is well looked after and treated well. Very good.
We appreciate you taking the time to leave us your comments. We are happy to hear you find our staff to be welcoming and that our residents are well cared for. Thank you again for your kind words.
Since my aunt moved in last November (2024), we have found that the care and support she receives is excellent, and she is treated with respect. The staff and management are excellent, so friendly and helpful. The rooms are always clean and tidy, meals are very good, and she's always involved in the many activities they have. The home is well secured, so I have no worries about her safety, and it is also value for money. On the whole, I have no problems with the home, I'm really pleased with it.
Thank you for your kind words. We are very happy to hear you can feel at ease with your Aunt in our care. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our Staff. We hope to continue providing your Aunt with the best possible care.
The home is always clean and the patients well looked after and comfortable both in their own rooms and the communal sitting rooms. Staff always helpful and pleasant. As a visitor, I am very impressed with the kindness I have received and well informed about any changes that are required in the care and treatment of my relative.
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Helpful" and "Pleasant" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.
As he needed to move into a nursing home , we selected the Springs in Malvern.
We have been very impressed with every aspect of his care from the very start the staff knowledge is brilliant. He has been made very welcome and helped to adjust and settle in the food is great and nothing is too much trouble!
I highly recommend the care home.
Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care. We hope to continue providing your loved one with the best possible care.
I am always very impressed with the wonderful warm welcome received. Likewise, I see how well my friend and other residents are cared for with expertise, kindness, respect and professionalism. Nothing is ever too much trouble. The choice of meals and their quality and presentation is quite outstanding (5 stars at least!). It is especially pleasing to see and hear the different activities and themed events in communal areas and corridors. It is all most uplifting for residents and their visitors. Congratulations.
We appreciate you taking the time to leave us your comments. It is lovely to hear words such as "Respect" and "Professionalism" to describe our care. We hope to continue providing your Friend with the best possible care. We will certainly pass your lovely comments on to the manager.
Staff work tirelessly to maintain the Care Home's challenging routines and respond sensitively to the changing needs and requirements of my partner of 30 years. They provide me with daily updates and respond very readily to my questions.
The premises are beautifully appointed to a very high standard of decoration and furnishings and the atmosphere is generally calm, warm and peaceful with Lounges that cater for different tastes and a Dining Room that delivers wholesome, varied meals.
Individual rooms provide ample personalised space and en-suite amenities.
The unremarkable location should not detract from the high-quality service provided for residents.
Having visited the residence, my daughter said 'I would be happy if it was my Mum'. Praise indeed!
Thank you for your lovely review. We are glad to help you and your family through such a challenging time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
In that time, although confined to bed she received very kind and professional care.
A pleasant comfortable room and I was able to visit any time.
Care staff were consistent and kind together with a fine management and nursing staff.
Such a great comfort to us throughout.
Thank you for your kind words. We are glad to have helped you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 December 2021Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 29 July 2026All of our newly refurbished rooms are tastefully decorated, have their own television, en-suite bathroom and a 24-hour call system. We also encourage residents to personalise their bedrooms with their favourite ornaments and pictures.
News (0) & Events (0)
There are no news items for The Springs Care Home.
There are no upcoming events for The Springs Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for The Springs Care Home.
Meet the Team (2)

During my work experience week at school, I went to the ALEX (Redditch Acute Hospital) and worked on one of the wards for the week. In that week I knew I would always work within the care sector and I have ever since. I started as a care assistant within a nursing home and then became a field care manager in domiciliary care. I thoroughly loved working in a nursing home as a care assistant and knew that was the area of the care sector that I wanted to work in. However, I needed to go away and gain more experience and knowledge first so I could complete the role not only effectively but to a high standard - I completed my nurse training, working as a care assistant.
Once qualified, I made the move to the acute setting to gain more experience. During my time in the NHS, I became a sister in both urgent care and HDU. I also completed my bleep training for Worcestershire Acute Trust and regularly had the bleep over the weekends. The bleep is the clinical site lead, so I would be in charge of the clinical side of the whole of Alexandra Hospital. I enjoyed my time within the acute setting but felt I had gained the experience and knowledge I needed to form a strong base to continue my career within the primary sector and more specifically within a nursing home. I love many aspects of working within care services, but I would say one of my favourite aspects would have to be listening to other people's stories and life experiences.
In my spare time, one of my main hobbies would have to be showing my dogs, we have had the pleasure of running around the green carpets of crafts every year since I started showing. My dogs and horses take up the majority of my free time!

I have worked for Bupa for nearly 5 and a half years and have always worked in the hospitality industry.
I enjoy working in care services as every day is different here - seeing the residents enjoying their food and living a better, longer and healthier life is so rewarding.
I love spending my spare time in the garden growing all sorts of fruit, vegetables and flowers, I also enjoy watching my football team play and holidays in Spain with my wife.
Frequently Asked Questions about The Springs Care Home
What types of Care is The Springs Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Springs Care Home have?
There are 65 Single Rooms.
What are the Facilities & Services at The Springs Care Home?
Close to Local shops, Near Public Transport, Lift, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is The Springs Care Home to the centre of Malvern?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Springs Care Home to verify any information. View our terms and conditions. The Springs Care Home has an Enhanced Service -more info.