The Springs Care Home, Malvern, Worcestershire
The Springs Care Home, Malvern, Worcestershire
The Springs Care Home, Malvern, Worcestershire

The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support.

The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms have en-suite facilities, underfloor heating and a flat screen television.

A wide variety of flavoursome, balanced meals are on offer and there is always a cold option available. Afternoon tea usually includes a homemade cake and hot and cold beverages are always available.

Great importance is placed on ensuring residents receive regular stimulation through participation in activities and there is a full programme of entertainment and outings.

Group: Bupa Care Homes

Person in charge: Jacqueline Harris (General Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Springs Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 The Springs Care Home has a Review Score of 8.5 (8.453)

The Review Score of 8.5 (maximum of 10) for The Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for The Springs Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.722 for The Springs Care Home is calculated as follows: ( (56 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 72 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.731 Points relating to the number of positive Reviews for The Springs Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 3 Reviews ÷ 13 Target = 0.231

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Springs Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Springs Care Home

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mother has been at The Springs since March 2017. Placing Mum in a home was a heart-rending decision but after care in her home failed it was the only way we could be sure that she would have 24hr attention. My sister, my husband and myself visited 7 homes in the area during one day. The Springs was the only one that seemed to offer anything near the care we required. The attitude of all the staff made us feel it was somewhere we would trust to care for Mum.

It is only since Mum has been there that we have truly valued the professionalism of those who work there. Medically they watch her like a hawk, personally, they are kind and considerate and spend time with her talking about her family. She interacts with other residents and members of the team. As children, we had a piano in the house. She is now encouraged to play the piano in the lounge. When we visit she is always smart and well dressed with clean nails and attractive hair. She is treated with dignity and kindness.

How likely would you be to recommend The Springs Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administator at The Springs Care Home responded to this review on 01 Aug 2017:

Thank you for your review. This must give you so much peace of mind knowing that your mum is well looked after and that she is happy and making new friends.

My father has been in The Springs since November 2015 in the Priory Unit after his dementia/Parkinson's became too much for mum to cope with at home. After visiting many homes, the Priory Unit at The Springs was by far the nicest place he could be. The staff are excellent, caring and attentive. We are always kept informed of my fathers progress. The whole family are so much more relaxed to know that he has 24/7 care in a safe comfortable environment. There are always activities going on and the meals are extremely tasty, we often join him for lunch.

How likely would you be to recommend The Springs Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at The Springs Care Home responded to this review on 18 Jul 2017:

Thank you for your review. It is lovely to hear that you feel like this and it must give your family such peace of mind knowing that your dad is well cared for.

My mother had a very bad experience in a nursing home. The care there was appalling I had to place her in as an emergency because she became a danger to herself. I removed her after she ended up in hospital from a fall, I took her back home to live with me again. My mother's dementia had become more advanced so I found The Springs Care Home. The nursing care she is receiving here is phenomenal! I am always informed every day on how she's been. If any issues occur they sort it or get advice from the doctors. Her health is very important to them which is a relief as I worry a lot about my mother. The care staff are also fantastic she is severely deaf and doesn't speak much English so it can be very hard to communicate with her, they brought a notepad they use google translator and even print stuff off to help communicate with her. A lot of hand gestures are used too.
The staff absolutely love my mother and she loves them.
The staff go far and beyond with my mother I can see that.
My mother settled in very quickly here as quick as the first week I was amazed how calm and happy she seemed. I could tell you a lot more but not enough paper. This is how a care/nursing home should be like.

How likely would you be to recommend The Springs Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at The Springs Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My Dad stayed in the Morgan Unit for nearly 3 months (emergency respite). I cannot praise the unit enough. All of the staff were wonderful and caring. They understood his nature. He was always someone who used to work out things, an engineer, do-it-yourself man, and they gave him things to do around this. The activities organiser was brilliant with regards to this. The staff looked after my dad as if he was their own. The food was exceptional. I'm sure he misses this where he is now. If this home was closer to where my mom lives he would be there now. Thank you, everyone. We did not have to worry when he was with you.

How likely would you be to recommend The Springs Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at The Springs Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

There is not enough time for the staff to give:
1. To keeping the people interested in keeping them amused.
2. The food provided is very good, at all times.
3. In my opinion this home is well run in every way.

How likely would you be to recommend The Springs Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Very Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Rachel Elliott, Customer Service Administrator at The Springs Care Home responded to this review on 29 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

In my opinion the standard of care at The Springs is excellent. On two occasions in the last 12 months my wife had a minor fit. The home responded immediately in both ways by sending her to hospital for a full check-up and at the same time keeping me in the picture, I feel she is in very safe hands.

How likely would you be to recommend The Springs Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Service Administrator at The Springs Care Home responded to this review on 28 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Springs Care Home