Submit a Review for The Springs Care Home
Spring Lane, Malvern, WR14 1AL
View Full Details of The Springs Care HomeLatest Reviews for The Springs Care Home
17 September 2025
My father, suffering with advanced dementia, recently stayed here, and sadly, our experience was far from what was promised. Every time I came to see him, he was slumped asleep in a chair in the corridor - no sign of any of the engaging activities or stimulation we were told would be a daily part of his care. What's more, not once during any of my visits did a staff member or receptionist take the time to update me on how he was settling in, how he was doing - It all felt very transactional and impersonal. On the last day I came to visit him at the end of his stay, no one gave me a handover or any feedback on his time there. The only question I was asked was, "When is your mum picking him up?" My father also came back with a severe case of scabies. While I can't definitively say it was contracted at the home, it's very likely. Even more upsetting is that we weren't told anything about a rash or skin irritation - no communication at all. At the least, we should have been informed
13 August 2025
I found the staff most welcoming and caring and everyone is well looked after and treated well. Very good.
10 July 2025
Since my aunt moved in last November (2024), we have found that the care and support she receives is excellent, and she is treated with respect. The staff and management are excellent, so friendly and helpful. The rooms are always clean and tidy, meals are very good, and she's always involved in the many activities they have. The home is well secured, so I have no worries about her safety, and it is also value for money. On the whole, I have no problems with the home, I'm really pleased with it.
04 June 2025
The home is always clean and the patients well looked after and comfortable both in their own rooms and the communal sitting rooms. Staff always helpful and pleasant. As a visitor, I am very impressed with the kindness I have received and well informed about any changes that are required in the care and treatment of my relative.
20 May 2025
We were given various options for my father As he needed to move into a nursing home , we selected the Springs in Malvern. We have been very impressed with every aspect of his care from the very start the staff knowledge is brilliant. He has been made very welcome and helped to adjust and settle in the food is great and nothing is too much trouble! I highly recommend the care home.
13 May 2025
I am always very impressed with the wonderful warm welcome received. Likewise, I see how well my friend and other residents are cared for with expertise, kindness, respect and professionalism. Nothing is ever too much trouble. The choice of meals and their quality and presentation is quite outstanding (5 stars at least!). It is especially pleasing to see and hear the different activities and themed events in communal areas and corridors. It is all most uplifting for residents and their visitors. Congratulations.
08 April 2025
I very much appreciate my first-rate inter-reaction with staff, from Reception to Nursing-care workers and Support staff at all levels. They are delightful. Staff work tirelessly to maintain the Care Home's challenging routines and respond sensitively to the changing needs and requirements of my partner of 30 years. They provide me with daily updates and respond very readily to my questions. The premises are beautifully appointed to a very high standard of decoration and furnishings and the atmosphere is generally calm, warm and peaceful with Lounges that cater for different tastes and a Dining Room that delivers wholesome, varied meals. Individual rooms provide ample personalised space and en-suite amenities. The unremarkable location should not detract from the high-quality service provided for residents. Having visited the residence, my daughter said 'I would be happy if it was my Mum'. Praise indeed!
25 March 2025
My dear wife of 64 years marriage spent her last 2 years in springs care home. In that time, although confined to bed she received very kind and professional care. A pleasant comfortable room and I was able to visit any time. Care staff were consistent and kind together with a fine management and nursing staff. Such a great comfort to us throughout.
28 January 2025
As the niece of my uncle I am consistently pleased when I visit him. You can go in anytime, staff are always welcoming and friendly, they really know and care for my uncle. He is happy and relaxed, the day room is always calm with many clients regularly choosing to be there. My uncle is settled and content, he is well cared for and his room is always very clean and tidy and lovely and warm. Thank you to the lovely staff for all your care.
21 October 2024
Mum has been a resident of The Springs for over 12 months now. From day one we have all been made very welcome, it has become a second home to us where we can relax with Mum and have a giggle. Mum has access to a lovely garden with many of her favourite plants just outside her door. We are allowed to take in our dogs, which she and other residents also enjoy. The staff are friendly, kind and caring and when Mum is having a bad day they know how to cheer her up. When we are finding it upsetting with Mum having dementia and all that it brings, they are always there to support us too. Thank you all so much.
17 October 2024
My mum has been at The Springs for just over a month now and has moved from respite to permanent. As a family, we visited quite a few homes but The Springs suited us all especially Mum best. The home is well presented, clean and tidy, rooms are ensuite and plenty big enough. The lounge and dining room are large and separate from each other. Nice garden which we all sat in. The staff are all very pleasant, Mum can generally understand and talk to them all. The food is very good and Mum has tried things she would have not done at home. Just looking forward to Mum meeting a couple of other residents who she can chat to and get involved in the activities together. The home when visiting across as being well managed and friendly and relaxed. Very good.
11 October 2024
Our dear Mum has just lost her long battle with Dementia having been a resident at The Springs for the last 8 months. The staff there have been so very kind, genuinely compassionate, caring, supportive and respectful, not only to Mum but also to members of our family. They took the time to get to know Mum and adapt her care to meet her individual needs. It was a great comfort to us knowing that she was in safe, professional and loving hands. I have no hesitation in highly recommending The Springs.
11 October 2024
Mum moved in about 4 weeks ago and settled in very quickly. She has a nice room overlooking the garden. The home is clean and has a lovely atmosphere. Mum is a little funny about the food, but the staff have been very accommodating, arranging for her to have something she likes. The staff are all very kind and can't do enough to help. They treat Mum as an individual and cater for her needs. The management are very approachable with an open door policy. All in all my brothers and I are very happy with the way everything is going.
19 September 2024
Staff are always at hand, very friendly. Rooms kept clean.
19 September 2024
My brother is in your care home end of life (bowel cancer). He is well cared for, his dignity and comfort are well taken care of. I am very pleased with his care.
11 September 2024
This care home is very good for my dad, they cater for all his needs and look after him very well. If there is a problem they will phone me or let me know when I come in.
11 July 2024
My mother-in-law has been a permanent resident of The Springs for six months, since January 2024. She had a stroke in November 2023 and was unable to care for herself any longer. I have to admit we partly chose the springs because of where it is situated as we live close by but we also chose it due to reviews I'd read on various websites and they mostly seemed very positive. I have to say that so far we have absolutely no complaints. The care she receives from both carers and nurses alike has been excellent and they care for her as well as we, her family would. She has been quite poorly on several occasions since she has been a resident and the correct steps have been taken straight away, a doctor or indeed medics have been called and the matter has been sorted out very quickly. All the staff are friendly and courteous towards us too which is so nice and if you have any worries they're quick to put your mind at rest. Also, she's very happy there and that's all that matters.
15 April 2024
My husband originally went to The Springs for respite care in October 2023 and stayed on as a permanent resident when it was realized I could not look after him at home due to my own health issues. We thought he would not settle easily into his new surroundings but the staff were so understanding, and thoughtful treating him with kindness and dignity, nothing was too much trouble for them. I have been kept informed if any issues with his care have arisen and feel they are looking after me too. I can visit at any time and am greeted as a welcome member of The Springs family. All my family would like to say a big thank you to everyone concerned in his care and also how pleased we are that he can appreciate the garden, weather permitting. There have been no complaints about the food which is excellent, varied, and of a high quality.
09 February 2024
After years of being independent, we felt it was time for mum to go into care. We chose The Springs and have found it very welcoming and the care is second to none. Mum has settled well and says it is warm and comfortable the food is very good. We are grateful that she is happy and feel sure that she will have the best care whatever her circumstances. Our thanks to the staff for looking after her.
31 January 2024
My mother has been a resident in this nursing home for over one year. My father and I visited several nursing homes in the area and chose The Springs Care Home because of its homely, friendly and welcoming atmosphere. The manager and staff are extremely helpful and nothing is too much trouble. It’s sad when you have to place your loved one in a home but here they make you feel happy and confident they are in good hands and cared for.
Latest Reviews for The Springs Care Home
17 September 2025
My father, suffering with advanced dementia, recently stayed here, and sadly, our experience was far from what was promised. Every time I came to see him, he was slumped asleep in a chair in the corridor - no sign of any of the engaging activities or stimulation we were told would be a daily part of his care. What's more, not once during any of my visits did a staff member or receptionist take the time to update me on how he was settling in, how he was doing - It all felt very transactional and impersonal. On the last day I came to visit him at the end of his stay, no one gave me a handover or any feedback on his time there. The only question I was asked was, "When is your mum picking him up?" My father also came back with a severe case of scabies. While I can't definitively say it was contracted at the home, it's very likely. Even more upsetting is that we weren't told anything about a rash or skin irritation - no communication at all. At the least, we should have been informed
13 August 2025
I found the staff most welcoming and caring and everyone is well looked after and treated well. Very good.
10 July 2025
Since my aunt moved in last November (2024), we have found that the care and support she receives is excellent, and she is treated with respect. The staff and management are excellent, so friendly and helpful. The rooms are always clean and tidy, meals are very good, and she's always involved in the many activities they have. The home is well secured, so I have no worries about her safety, and it is also value for money. On the whole, I have no problems with the home, I'm really pleased with it.
04 June 2025
The home is always clean and the patients well looked after and comfortable both in their own rooms and the communal sitting rooms. Staff always helpful and pleasant. As a visitor, I am very impressed with the kindness I have received and well informed about any changes that are required in the care and treatment of my relative.
20 May 2025
We were given various options for my father As he needed to move into a nursing home , we selected the Springs in Malvern. We have been very impressed with every aspect of his care from the very start the staff knowledge is brilliant. He has been made very welcome and helped to adjust and settle in the food is great and nothing is too much trouble! I highly recommend the care home.
13 May 2025
I am always very impressed with the wonderful warm welcome received. Likewise, I see how well my friend and other residents are cared for with expertise, kindness, respect and professionalism. Nothing is ever too much trouble. The choice of meals and their quality and presentation is quite outstanding (5 stars at least!). It is especially pleasing to see and hear the different activities and themed events in communal areas and corridors. It is all most uplifting for residents and their visitors. Congratulations.
08 April 2025
I very much appreciate my first-rate inter-reaction with staff, from Reception to Nursing-care workers and Support staff at all levels. They are delightful. Staff work tirelessly to maintain the Care Home's challenging routines and respond sensitively to the changing needs and requirements of my partner of 30 years. They provide me with daily updates and respond very readily to my questions. The premises are beautifully appointed to a very high standard of decoration and furnishings and the atmosphere is generally calm, warm and peaceful with Lounges that cater for different tastes and a Dining Room that delivers wholesome, varied meals. Individual rooms provide ample personalised space and en-suite amenities. The unremarkable location should not detract from the high-quality service provided for residents. Having visited the residence, my daughter said 'I would be happy if it was my Mum'. Praise indeed!
25 March 2025
My dear wife of 64 years marriage spent her last 2 years in springs care home. In that time, although confined to bed she received very kind and professional care. A pleasant comfortable room and I was able to visit any time. Care staff were consistent and kind together with a fine management and nursing staff. Such a great comfort to us throughout.
28 January 2025
As the niece of my uncle I am consistently pleased when I visit him. You can go in anytime, staff are always welcoming and friendly, they really know and care for my uncle. He is happy and relaxed, the day room is always calm with many clients regularly choosing to be there. My uncle is settled and content, he is well cared for and his room is always very clean and tidy and lovely and warm. Thank you to the lovely staff for all your care.
21 October 2024
Mum has been a resident of The Springs for over 12 months now. From day one we have all been made very welcome, it has become a second home to us where we can relax with Mum and have a giggle. Mum has access to a lovely garden with many of her favourite plants just outside her door. We are allowed to take in our dogs, which she and other residents also enjoy. The staff are friendly, kind and caring and when Mum is having a bad day they know how to cheer her up. When we are finding it upsetting with Mum having dementia and all that it brings, they are always there to support us too. Thank you all so much.
17 October 2024
My mum has been at The Springs for just over a month now and has moved from respite to permanent. As a family, we visited quite a few homes but The Springs suited us all especially Mum best. The home is well presented, clean and tidy, rooms are ensuite and plenty big enough. The lounge and dining room are large and separate from each other. Nice garden which we all sat in. The staff are all very pleasant, Mum can generally understand and talk to them all. The food is very good and Mum has tried things she would have not done at home. Just looking forward to Mum meeting a couple of other residents who she can chat to and get involved in the activities together. The home when visiting across as being well managed and friendly and relaxed. Very good.
11 October 2024
Our dear Mum has just lost her long battle with Dementia having been a resident at The Springs for the last 8 months. The staff there have been so very kind, genuinely compassionate, caring, supportive and respectful, not only to Mum but also to members of our family. They took the time to get to know Mum and adapt her care to meet her individual needs. It was a great comfort to us knowing that she was in safe, professional and loving hands. I have no hesitation in highly recommending The Springs.
11 October 2024
Mum moved in about 4 weeks ago and settled in very quickly. She has a nice room overlooking the garden. The home is clean and has a lovely atmosphere. Mum is a little funny about the food, but the staff have been very accommodating, arranging for her to have something she likes. The staff are all very kind and can't do enough to help. They treat Mum as an individual and cater for her needs. The management are very approachable with an open door policy. All in all my brothers and I are very happy with the way everything is going.
19 September 2024
Staff are always at hand, very friendly. Rooms kept clean.
19 September 2024
My brother is in your care home end of life (bowel cancer). He is well cared for, his dignity and comfort are well taken care of. I am very pleased with his care.
11 September 2024
This care home is very good for my dad, they cater for all his needs and look after him very well. If there is a problem they will phone me or let me know when I come in.
11 July 2024
My mother-in-law has been a permanent resident of The Springs for six months, since January 2024. She had a stroke in November 2023 and was unable to care for herself any longer. I have to admit we partly chose the springs because of where it is situated as we live close by but we also chose it due to reviews I'd read on various websites and they mostly seemed very positive. I have to say that so far we have absolutely no complaints. The care she receives from both carers and nurses alike has been excellent and they care for her as well as we, her family would. She has been quite poorly on several occasions since she has been a resident and the correct steps have been taken straight away, a doctor or indeed medics have been called and the matter has been sorted out very quickly. All the staff are friendly and courteous towards us too which is so nice and if you have any worries they're quick to put your mind at rest. Also, she's very happy there and that's all that matters.
15 April 2024
My husband originally went to The Springs for respite care in October 2023 and stayed on as a permanent resident when it was realized I could not look after him at home due to my own health issues. We thought he would not settle easily into his new surroundings but the staff were so understanding, and thoughtful treating him with kindness and dignity, nothing was too much trouble for them. I have been kept informed if any issues with his care have arisen and feel they are looking after me too. I can visit at any time and am greeted as a welcome member of The Springs family. All my family would like to say a big thank you to everyone concerned in his care and also how pleased we are that he can appreciate the garden, weather permitting. There have been no complaints about the food which is excellent, varied, and of a high quality.
09 February 2024
After years of being independent, we felt it was time for mum to go into care. We chose The Springs and have found it very welcoming and the care is second to none. Mum has settled well and says it is warm and comfortable the food is very good. We are grateful that she is happy and feel sure that she will have the best care whatever her circumstances. Our thanks to the staff for looking after her.
31 January 2024
My mother has been a resident in this nursing home for over one year. My father and I visited several nursing homes in the area and chose The Springs Care Home because of its homely, friendly and welcoming atmosphere. The manager and staff are extremely helpful and nothing is too much trouble. It’s sad when you have to place your loved one in a home but here they make you feel happy and confident they are in good hands and cared for.