The Springs Care Home

Spring Lane, Malvern WR14 1AL
Review Us
9.7 95 Reviews
  • The Springs Care Home, Malvern
Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support.

The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms have en-suite facilities, underfloor heating and a flat screen television.

A wide variety of flavoursome, balanced meals are on offer and there is always a cold option available. Afternoon tea usually includes a homemade cake and hot and cold beverages are always available.

Great importance is placed on ensuring residents receive regular stimulation through participation in activities and there is a full programme of entertainment and outings.
Show The Springs Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Maria Willis (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

The Springs Care Home Reviews (95)

9.7

The Springs Care Home has a Review Score of 9.7 (9.709) out of 10, based on 22 reviews in the last 2 years.
Over all time The Springs Care Home has 95 reviews.

Overall Experience
  • 71
  • 22
  • 1
  • 0
  • 1
Date Published
  • 95
  • 8
  • 15
  • 22
  • 73
Reviewer Connection to The Springs Care Home
  • 38
  • 19
  • 10
  • 6
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 81-95
Review from Roy B (Husband of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident at The Springs Care Home for over 3 years. During her stay, she has always received exemplary care from all the staff involved.
The premises would benefit from a programme of continued redecoration as many areas both public and bedrooms are showing signs of wear and tear.
Also, the underfloor heating is (so I am told) controlled from Leeds and this does lead to excessive temperatures in the summer months with no local adjustment being possible.
The points I have made can easily be rectified. Otherwise, an excellent home.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Penelope K (Sister of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Big thank you to the wonderful staff at The Springs Care Home. My sister is very happy there and extremely well cared for.
Only visit about once a month so cannot comment on some aspects with the tick boxes.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian B (Husband of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care provided for my wife.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Sister of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As I only see my sister occasionally I am unable to give an opinion on all services but overall always warm, clean and happy atmosphere at the site.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette E (Daughter of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom was looked after brilliant, staff are brilliant.
The food great no complaints. The activities lady is fantastic.
Thanks for all that was done for my mom.
Reply from Daniel Widdowson, Customer Adviser at The Springs Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen W (Daughter of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad arrived in the home in July he transferred from Yorkshire to be near his family. He couldn't walk at all and had lost a lot of weight. He was made to feel welcome within three weeks my dad was eating much better and walking with a frame and singing and dancing to the entertainment. The staff
are excellent on Morgon Floor I can't thank them enough.
Reply from Daniel Widdowson, Customer Adviser at The Springs Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony E (Husband of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is difficult when people's freedom is taken away. The staff have allowed my wife to be involved to the point she will not feel that restricted so that it feels good.
Reply from Josephine Gaupholm, Customer Adviser at The Springs Care Home

Thank you for your review of The Springs Care Home. We are pleased to hear that your wife feels she is not restricted at the home and will share your comments with the home manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally C (Daughter of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am entirely delighted with The Springs. Mom has settled in better than we could have hoped. It is very reassuring to know that he is cared for so well by the lovely staff.
Reply from Josephine Gaupholm, Customer Adviser at The Springs Care Home

Thank you for your review of The Springs Care Home. We are pleased to hear that your mum has settled into the home and appreciate your comments regarding being reassured that she is being well cared for. We will share your comments with the home manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul T (Son of Resident) published on 27 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I have been consistently impressed by the exceptional personal care given by staff in the 'Priory' wing.
Our mother has now been a resident for over two years.
The care and attention given is to be highly commended.
We are always given up-to-date relevant information regarding the state
of our mother's health and any new medicine administered during our frequent visits.
The staff are always friendly and helpful.


We recognise the importance of the continued welfare that the unit manager and staff give our mother 24/7.
A wonderful oasis of care during the 'Autumn' of our mother's life.

Reply from Josephine Gaupholm, Customer Adviser at The Springs Care Home

Thank you for your review of The Springs Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the exceptional personal care your mum receives from the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Husband of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, supportive and informative regarding residents condition. Treats resident in a friendly and caring manner. Patient and kindly when helping with everyday needs.
Reply from Natalie Krisman, Customer Service Advisor at The Springs Care Home

Thank you for your review and I am pleased that you have had a positive experience of our home and care staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D P (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has lived here in nursing care for five months and I visit twice daily, interacting with nurses, carers, support staff and management. I am very happy with the care received, nurses and carers work very to support my Mother and quickly learnt about her needs. She settled quickly after moving
at a great age from her previous residential home where she had spent nearly eight years. I believe my Mother to be safe and well looked after here. Staff also treat me with a professional approach and empathy in the face or my Mother's dementia. Small improvements could be made in the consistency of her personal care, with greater attention to cleanliness of her fingernails. dentures and correct handling of hearing aids. Her mouth often has food around it all night after being washed.
Reply from Natalie Krisman, Customer Service Adviser at The Springs Care Home

Thank you for your review and we really appreciate your feedback in order to improve our homes. I am pleased to hear that your mother is happy and well cared for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julian P (Son of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
All members of staff, including administrators, were very kind, polite, friendly, helpful and extremely caring and professional with resident and members of the family.
Reply from Jayne Duck, Customer Services Administrator at The Springs Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley G (Daughter of Resident) published on 1 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at The Springs since March 2017. Placing Mum in a home was a heart-rending decision but after care in her home failed it was the only way we could be sure that she would have 24hr attention. My sister, my husband and myself visited 7 homes in the area during one day. The Springs was
the only one that seemed to offer anything near the care we required. The attitude of all the staff made us feel it was somewhere we would trust to care for Mum.


It is only since Mum has been there that we have truly valued the professionalism of those who work there. Medically they watch her like a hawk, personally, they are kind and considerate and spend time with her talking about her family. She interacts with other residents and members of the team. As children, we had a piano in the house. She is now encouraged to play the piano in the lounge. When we visit she is always smart and well dressed with clean nails and attractive hair. She is treated with dignity and kindness.

Reply from Jayne Duck, Customer services administator at The Springs Care Home

Thank you for your review. This must give you so much peace of mind knowing that your mum is well looked after and that she is happy and making new friends.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin C (Son of Resident) published on 18 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in The Springs since November 2015 in the Priory Unit after his dementia/Parkinson's became too much for mum to cope with at home. After visiting many homes, the Priory Unit at The Springs was by far the nicest place he could be. The staff are excellent, caring and attentive. We are
always kept informed of my fathers progress. The whole family are so much more relaxed to know that he has 24/7 care in a safe comfortable environment. There are always activities going on and the meals are extremely tasty, we often join him for lunch.
Reply from Jayne Duck, Customer Services Administrator at The Springs Care Home

Thank you for your review. It is lovely to hear that you feel like this and it must give your family such peace of mind knowing that your dad is well cared for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bev S (Daughter of Resident) published on 7 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad stayed in the Morgan Unit for nearly 3 months (emergency respite). I cannot praise the unit enough. All of the staff were wonderful and caring. They understood his nature. He was always someone who used to work out things, an engineer, do-it-yourself man, and they gave him things to do around
this. The activities organiser was brilliant with regards to this. The staff looked after my dad as if he was their own. The food was exceptional. I'm sure he misses this where he is now. If this home was closer to where my mom lives he would be there now. Thank you, everyone. We did not have to worry when he was with you.
Reply from Rose Pickering, Customer Service Administrator at The Springs Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for The Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for The Springs Care Home is calculated as follows: ( (207 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 258 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Springs Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Dec 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

All of our newly refurbished rooms are tastefully decorated, have their own television, en-suite bathroom and a 24-hour call system. We also encourage residents to personalise their bedrooms with their favourite ornaments and pictures.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (4)

Maria

Maria Willis

Job Title: Home Manager

I have been a home manager for over 12 years. I am a registered nurse and have been for nearly 20 years, firstly working in the NHS as a band 5 nurse progressing to ward sister. I left the NHS in 2010 to work in my first care home, progressed very quickly to unit lead and then deputy manager, taking on my first home manager role in 2011 for Bupa. I have had regional roles within the sector, supporting other home managers and improving the quality of care.


I love working in care services as the difference we can make to people’s lives is massive; we are so privileged to help to enhance resident’s lives, and that of their families and friends, too.


Every day is different; being a part of such a fantastic team is so rewarding, with our combined goal to make a difference to those that we care for.


I am married with 2 grown-up children, I have 2 wonderful step-grandchildren and a new baby granddaughter. My family are my world; I love nothing more than everyone coming to our house for a get-together. In my spare time, I enjoy reading, especially whilst sat on a sunbed in the sunshine on holiday!

Georgie

Georgie Flowerdew

Job Title: Clinical Deputy Manager Joined: 2024

During my work experience week at school, I went to the ALEX (Redditch Acute Hospital) and worked on one of the wards for the week. In that week I knew I would always work within the care sector and I have ever since. I started as a care assistant within a nursing home and then became a field care manager in domiciliary care. I thoroughly loved working in a nursing home as a care assistant and knew that was the area of the care sector that I wanted to work in. However, I needed to go away and gain more experience and knowledge first so I could complete the role not only effectively but to a high standard - I completed my nurse training, working as a care assistant.


Once qualified, I made the move to the acute setting to gain more experience. During my time in the NHS, I became a sister in both urgent care and HDU. I also completed my bleep training for Worcestershire Acute Trust and regularly had the bleep over the weekends. The bleep is the clinical site lead, so I would be in charge of the clinical side of the whole of Alexandra Hospital. I enjoyed my time within the acute setting but felt I had gained the experience and knowledge I needed to form a strong base to continue my career within the primary sector and more specifically within a nursing home. I love many aspects of working within care services, but I would say one of my favourite aspects would have to be listening to other people's stories and life experiences.


In my spare time, one of my main hobbies would have to be showing my dogs, we have had the pleasure of running around the green carpets of crafts every year since I started showing. My dogs and horses take up the majority of my free time!

Andrew

Andrew Evans

Job Title: Chef Manager Joined: 2019

I have worked for Bupa for nearly 5 and a half years and have always worked in the hospitality industry.


I enjoy working in care services as every day is different here - seeing the residents enjoying their food and living a better, longer and healthier life is so rewarding.


I love spending my spare time in the garden growing all sorts of fruit, vegetables and flowers, I also enjoy watching my football team play and holidays in Spain with my wife.

Julie

Julie Jones

Job Title: Senior Activity Coordinator Joined: 2022

I'm the Senior Activity Coordinator here at The Springs. I started working in the care sector as my Dad was in a care home and I loved that this role enabled me to give residents a better quality of life.


I have 4 children, 6 grandchildren and two more on the way!


In my spare time, I like walking, reading, jewellery making and also making floral tributes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Springs Care Home to verify any information. View our terms and conditions. The Springs Care Home has an Enhanced Service - more info.