Search...

The Springs Care Home

Spring Lane, Malvern, Worcestershire WR14 1AL
Bupa Care Homes Logo
Jobs
The Springs Care Home logo
staff were so understanding, and thoughtful treating him with kindness and dignityGillian B(Wife of Resident/Service User)
The Springs Care Home, Malvern
here they make you feel happy and confident they are in good hands and cared for.J G(Daughter of Resident/Service User)
The Springs Care Home, Malvern
The Springs Care Home, Malvern

Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support.

The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms...  

Care Provided by The Springs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £995N/A
Nursing CareFrom £1,235From £1,360
Nursing Dementia CareFrom £1,285From £1,415

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact The Springs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sian Howse(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with ensuite Wet Room (65)

The Springs Care Home Reviews (106)

Submit a Review
9.6

The Springs Care Home has a Review Score of 9.6 (9.616) out of 10, based on 28 reviews in the last 2 years. Over all time The Springs Care Home has 106 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Springs Care Home
Loading...
Showing 106 reviews matching selected criteria
Review from Alan B (Friend of Resident) published on 27 May 2020 Submitted via Website
Overall Experience

This is an excellent care home each time I go to visit my dear friend who is on the priory floor. I find it a very happy place, the staff even under pressure are all happy and get on with everyone! It’s a pleasure to go in there on a visit. The food looks appetizing, the kitchen staff are amazing, and cook some wonderful recipes for the residents! I would definitely recommend this home to anyone who would need a good care home for one of there relatives or friends. Definitely worth 5-star rating!

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for such kind comments. We are always delighted to get feedback from families and friends of our residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew H (Nephew of Resident) published on 27 February 2020 Submitted via Postal Card
Overall Experience

From the moment my aunt went to The Springs, the staff made her stay as good as they could. They were kind and attentive. As she became frailer, the chef rang me to ask how he could tempt her to eat more. All staff went out of their way to help her.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for the lovely comments, we will certainly pass on you praise to the relevant staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H J (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card
Overall Experience

During the last 5 months when my stepfather lived at The Springs he was very well looked after. During his final days, the staff looked after him with such care. Their kindness and understanding made the journey more bearable and we are very grateful.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

We are glad to help you through such a difficult time and are very sorry about your loss. Please let us know if there is any further help we could offer.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Daughter of Resident) published on 24 December 2019 Submitted via Postal Card
Overall Experience

Would like to thank the staff for the lovely buffet they put on for my mother and father's 65th wedding anniversary. It was a lovely surprise for my parents, especially my Mum. My family and I really appreciate everything the staff do for my father.

Reply from Catherine Smith, Senior Marketing & Development Manager at The Springs Care Home

Thank you for your review. I am so glad you and your parents had a lovely time at their anniversary party - such a milestone. Congratulations!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan H (Daughter of Resident) published on 12 December 2019 Submitted via Website
Overall Experience

I find the Springs Care Home very welcoming with friendly staff. The home is kept to a high standard and meals are very good. Mum is very comfortable and happy here.

Reply from Greta Narbutaityte, Customer Advisor at The Springs Care Home

Thank you for trusting us with your mothers care. We really appreciate the lovely feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F (Son of Resident) published on 8 November 2019 Submitted via Postal Card
Overall Experience

The Springs Care Home looked after my mum with great dignity and care whilst she stayed there. We were very pleased with the compassion shown to my mum and the lengths they went to, in caring for her. We are so pleased, we moved her to a sister home, to be closer to us.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your kind words. It is always nice to hear from family members, feeling like their loved one is cared for and looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nick H (Son of Resident) published on 10 October 2019 Submitted via Postal Card
Overall Experience

Mum is doing OK thanks to the care and support of those around her. My only real concern is the lack of consistent social contact. I know she doesn't like to mix with the other residents but, she is frequently alone in her room when I arrive for a visit.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents, therefore we will discuss your feedback with the home's manager to help us continually improve our service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Husband of Resident) published on 23 August 2019 Submitted via Postal Card
Overall Experience

Quality of care excellent - would have no hesitation in recommending The Springs to other people.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E G (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card
Overall Experience

My father was in respite care for one week. He was treated with dignity, shown care and professional recognition for his needs.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your review. We hope to see you again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheron N (Daughter-in-law of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience

My Mother in Law has been in Bupa Malvern for over 3 years. It is a very friendly caring and clean home. She is well cared for and is very happy there. Both myself and my husband are very happy with the staff and management and find it a very well run home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane S (Husband of Resident) published on 13 June 2019 Submitted via Postal Card
Overall Experience

I came into visit with some clothes and collect washing. It was 10.45am. My husband was still in bed! The TV was on but he could not see it as he was horizontal and not wearing his glasses. I was told that he was asleep when they came to get him up. But that was no excuse as it would have been better for him to have breakfast in the dining room. After I made him more comfortable, the nurse came in to give his tablets. It appears I need to send 7 pairs of trousers/pyjamas as whoever washes my husband puts the daily clothes straight into the wash bag! This is not acceptable, only if they are soiled.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your feedback. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could look into this further?

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roy B (Husband of Resident) published on 10 January 2019 Submitted via Postal Card
Overall Experience
My wife has been a resident at The Springs Care Home for over 3 years. During her stay, she has always received exemplary care from all the staff involved.
The premises would benefit from a programme of continued redecoration as many areas both public and bedrooms are showing signs of wear and tear. Also, the underfloor heating is (so I am told) controlled from Leeds and this does lead to excessive temperatures in the summer months with no local adjustment being possible.

The points I have made can easily be rectified. Otherwise, an excellent home.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Penelope K (Sister of Resident) published on 10 January 2019 Submitted via Postal Card
Overall Experience
Big thank you to the wonderful staff at The Springs Care Home. My sister is very happy there and extremely well cared for.

Only visit about once a month so cannot comment on some aspects with the tick boxes.

Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Brian B (Husband of Resident) published on 9 January 2019 Submitted via Postal Card
Overall Experience

I have been very impressed with the care provided for my wife.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Sister of Resident) published on 9 January 2019 Submitted via Postal Card
Overall Experience

As I only see my sister occasionally I am unable to give an opinion on all services but overall always warm, clean and happy atmosphere at the site.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
No Rating
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Annette E (Daughter of Resident) published on 11 December 2018 Submitted via Postal Card
Overall Experience
My mom was looked after brilliant, staff are brilliant.
The food great no complaints. The activities lady is fantastic.

Thanks for all that was done for my mom.

Reply from Daniel Widdowson, Customer Adviser at The Springs Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen W (Daughter of Resident) published on 11 December 2018 Submitted via Postal Card
Overall Experience

My dad arrived in the home in July he transferred from Yorkshire to be near his family. He couldn't walk at all and had lost a lot of weight. He was made to feel welcome within three weeks my dad was eating much better and walking with a frame and singing and dancing to the entertainment. The staff are excellent on Morgon Floor I can't thank them enough.

Reply from Daniel Widdowson, Customer Adviser at The Springs Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anthony E (Husband of Resident) published on 26 November 2018 Submitted via Postal Card
Overall Experience

It is difficult when people's freedom is taken away. The staff have allowed my wife to be involved to the point she will not feel that restricted so that it feels good.

Reply from Josephine Gaupholm, Customer Adviser at The Springs Care Home

Thank you for your review of The Springs Care Home. We are pleased to hear that your wife feels she is not restricted at the home and will share your comments with the home manager. The Bupa Customer Care Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Sally C (Daughter of Resident) published on 16 November 2018 Submitted via Postal Card
Overall Experience

I am entirely delighted with The Springs. Mom has settled in better than we could have hoped. It is very reassuring to know that he is cared for so well by the lovely staff.

Reply from Josephine Gaupholm, Customer Adviser at The Springs Care Home

Thank you for your review of The Springs Care Home. We are pleased to hear that your mum has settled into the home and appreciate your comments regarding being reassured that she is being well cared for. We will share your comments with the home manager. The Bupa Customer Care Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Paul T (Son of Resident) published on 27 September 2018 Submitted via Website
Overall Experience
My sister and I have been consistently impressed by the exceptional personal care given by staff in the 'Priory' wing.
Our mother has now been a resident for over two years.
The care and attention given is to be highly commended.
We are always given up-to-date relevant information regarding the state of our mother's health and any new medicine administered during our frequent visits.

The staff are always friendly and helpful.

We recognise the importance of the continued welfare that the unit manager and staff give our mother 24/7.

A wonderful oasis of care during the 'Autumn' of our mother's life.

Reply from Josephine Gaupholm, Customer Adviser at The Springs Care Home

Thank you for your review of The Springs Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the exceptional personal care your mum receives from the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 December 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 29 July 2026

All of our newly refurbished rooms are tastefully decorated, have their own television, en-suite bathroom and a 24-hour call system. We also encourage residents to personalise their bedrooms with their favourite ornaments and pictures.

News (0) & Events (0)

News

There are no news items for The Springs Care Home.

Upcoming Events

There are no upcoming events for The Springs Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for The Springs Care Home.

Meet the Team (2)

Georgie Flowerdew
Georgie FlowerdewJob Title:Clinical Deputy ManagerJoined: 2024

During my work experience week at school, I went to the ALEX (Redditch Acute Hospital) and worked on one of the wards for the week. In that week I knew I would always work within the care sector and I have ever since. I started as a care assistant within a nursing home and then became a field care manager in domiciliary care. I thoroughly loved working in a nursing home as a care assistant and knew that was the area of the care sector that I wanted to work in. However, I needed to go away and gain more experience and knowledge first so I could complete the role not only effectively but to a high standard - I completed my nurse training, working as a care assistant.

Once qualified, I made the move to the acute setting to gain more experience. During my time in the NHS, I became a sister in both urgent care and HDU. I also completed my bleep training for Worcestershire Acute Trust and regularly had the bleep over the weekends. The bleep is the clinical site lead, so I would be in charge of the clinical side of the whole of Alexandra Hospital. I enjoyed my time within the acute setting but felt I had gained the experience and knowledge I needed to form a strong base to continue my career within the primary sector and more specifically within a nursing home. I love many aspects of working within care services, but I would say one of my favourite aspects would have to be listening to other people's stories and life experiences.

In my spare time, one of my main hobbies would have to be showing my dogs, we have had the pleasure of running around the green carpets of crafts every year since I started showing. My dogs and horses take up the majority of my free time!

Andrew Evans
Andrew EvansJob Title:Chef ManagerJoined: 2019

I have worked for Bupa for nearly 5 and a half years and have always worked in the hospitality industry.

I enjoy working in care services as every day is different here - seeing the residents enjoying their food and living a better, longer and healthier life is so rewarding.

I love spending my spare time in the garden growing all sorts of fruit, vegetables and flowers, I also enjoy watching my football team play and holidays in Spain with my wife.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Springs Care Home to verify any information. View our terms and conditions. The Springs Care Home has an Enhanced Service -more info.