
staff were so understanding, and thoughtful treating him with kindness and dignityGillian B(Wife of Resident/Service User)

here they make you feel happy and confident they are in good hands and cared for.J G(Daughter of Resident/Service User)


staff were so understanding, and thoughtful treating him with kindness and dignityGillian B(Wife of Resident/Service User)

here they make you feel happy and confident they are in good hands and cared for.J G(Daughter of Resident/Service User)


Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support.
The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms...
Care Provided by The Springs Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact The Springs Care Home for full pricing details and T&Cs.
Contact The Springs Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Sian Howse(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (65)
- Single Rooms with ensuite Wet Room (65)
The Springs Care Home Reviews (106)
The Springs Care Home has a Review Score of 9.6 (9.616) out of 10, based on 28 reviews in the last 2 years.
Over all time The Springs Care Home has 106 reviews.
This is an excellent care home each time I go to visit my dear friend who is on the priory floor. I find it a very happy place, the staff even under pressure are all happy and get on with everyone! It’s a pleasure to go in there on a visit. The food looks appetizing, the kitchen staff are amazing, and cook some wonderful recipes for the residents! I would definitely recommend this home to anyone who would need a good care home for one of there relatives or friends. Definitely worth 5-star rating!
Thank you for such kind comments. We are always delighted to get feedback from families and friends of our residents.
From the moment my aunt went to The Springs, the staff made her stay as good as they could. They were kind and attentive. As she became frailer, the chef rang me to ask how he could tempt her to eat more. All staff went out of their way to help her.
Thank you for the lovely comments, we will certainly pass on you praise to the relevant staff.
During the last 5 months when my stepfather lived at The Springs he was very well looked after. During his final days, the staff looked after him with such care. Their kindness and understanding made the journey more bearable and we are very grateful.
We are glad to help you through such a difficult time and are very sorry about your loss. Please let us know if there is any further help we could offer.
Would like to thank the staff for the lovely buffet they put on for my mother and father's 65th wedding anniversary. It was a lovely surprise for my parents, especially my Mum. My family and I really appreciate everything the staff do for my father.
Thank you for your review. I am so glad you and your parents had a lovely time at their anniversary party - such a milestone. Congratulations!
I find the Springs Care Home very welcoming with friendly staff. The home is kept to a high standard and meals are very good. Mum is very comfortable and happy here.
Thank you for trusting us with your mothers care. We really appreciate the lovely feedback.
The Springs Care Home looked after my mum with great dignity and care whilst she stayed there. We were very pleased with the compassion shown to my mum and the lengths they went to, in caring for her. We are so pleased, we moved her to a sister home, to be closer to us.
Thank you for your kind words. It is always nice to hear from family members, feeling like their loved one is cared for and looked after.
Mum is doing OK thanks to the care and support of those around her. My only real concern is the lack of consistent social contact. I know she doesn't like to mix with the other residents but, she is frequently alone in her room when I arrive for a visit.
Thank you for taking the time to leave your review. We have a genuine regard for all of our residents, therefore we will discuss your feedback with the home's manager to help us continually improve our service.
Quality of care excellent - would have no hesitation in recommending The Springs to other people.
Thank you for your feedback.
My father was in respite care for one week. He was treated with dignity, shown care and professional recognition for his needs.
Thank you for your review. We hope to see you again soon.
My Mother in Law has been in Bupa Malvern for over 3 years. It is a very friendly caring and clean home. She is well cared for and is very happy there. Both myself and my husband are very happy with the staff and management and find it a very well run home.
I came into visit with some clothes and collect washing. It was 10.45am. My husband was still in bed! The TV was on but he could not see it as he was horizontal and not wearing his glasses. I was told that he was asleep when they came to get him up. But that was no excuse as it would have been better for him to have breakfast in the dining room. After I made him more comfortable, the nurse came in to give his tablets. It appears I need to send 7 pairs of trousers/pyjamas as whoever washes my husband puts the daily clothes straight into the wash bag! This is not acceptable, only if they are soiled.
Thank you for your feedback. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could look into this further?
The premises would benefit from a programme of continued redecoration as many areas both public and bedrooms are showing signs of wear and tear. Also, the underfloor heating is (so I am told) controlled from Leeds and this does lead to excessive temperatures in the summer months with no local adjustment being possible.
The points I have made can easily be rectified. Otherwise, an excellent home.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service
Only visit about once a month so cannot comment on some aspects with the tick boxes.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
I have been very impressed with the care provided for my wife.
As I only see my sister occasionally I am unable to give an opinion on all services but overall always warm, clean and happy atmosphere at the site.
The food great no complaints. The activities lady is fantastic.
Thanks for all that was done for my mom.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
My dad arrived in the home in July he transferred from Yorkshire to be near his family. He couldn't walk at all and had lost a lot of weight. He was made to feel welcome within three weeks my dad was eating much better and walking with a frame and singing and dancing to the entertainment. The staff are excellent on Morgon Floor I can't thank them enough.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
It is difficult when people's freedom is taken away. The staff have allowed my wife to be involved to the point she will not feel that restricted so that it feels good.
Thank you for your review of The Springs Care Home. We are pleased to hear that your wife feels she is not restricted at the home and will share your comments with the home manager. The Bupa Customer Care Team
I am entirely delighted with The Springs. Mom has settled in better than we could have hoped. It is very reassuring to know that he is cared for so well by the lovely staff.
Thank you for your review of The Springs Care Home. We are pleased to hear that your mum has settled into the home and appreciate your comments regarding being reassured that she is being well cared for. We will share your comments with the home manager. The Bupa Customer Care Team.
Our mother has now been a resident for over two years.
The care and attention given is to be highly commended.
We are always given up-to-date relevant information regarding the state of our mother's health and any new medicine administered during our frequent visits.
The staff are always friendly and helpful.
We recognise the importance of the continued welfare that the unit manager and staff give our mother 24/7.A wonderful oasis of care during the 'Autumn' of our mother's life.
Thank you for your review of The Springs Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the exceptional personal care your mum receives from the staff. We will share your comments with the home's manager. The Bupa Customer Care Team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 December 2021Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 29 July 2026All of our newly refurbished rooms are tastefully decorated, have their own television, en-suite bathroom and a 24-hour call system. We also encourage residents to personalise their bedrooms with their favourite ornaments and pictures.
News (0) & Events (0)
There are no news items for The Springs Care Home.
There are no upcoming events for The Springs Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for The Springs Care Home.
Meet the Team (2)

During my work experience week at school, I went to the ALEX (Redditch Acute Hospital) and worked on one of the wards for the week. In that week I knew I would always work within the care sector and I have ever since. I started as a care assistant within a nursing home and then became a field care manager in domiciliary care. I thoroughly loved working in a nursing home as a care assistant and knew that was the area of the care sector that I wanted to work in. However, I needed to go away and gain more experience and knowledge first so I could complete the role not only effectively but to a high standard - I completed my nurse training, working as a care assistant.
Once qualified, I made the move to the acute setting to gain more experience. During my time in the NHS, I became a sister in both urgent care and HDU. I also completed my bleep training for Worcestershire Acute Trust and regularly had the bleep over the weekends. The bleep is the clinical site lead, so I would be in charge of the clinical side of the whole of Alexandra Hospital. I enjoyed my time within the acute setting but felt I had gained the experience and knowledge I needed to form a strong base to continue my career within the primary sector and more specifically within a nursing home. I love many aspects of working within care services, but I would say one of my favourite aspects would have to be listening to other people's stories and life experiences.
In my spare time, one of my main hobbies would have to be showing my dogs, we have had the pleasure of running around the green carpets of crafts every year since I started showing. My dogs and horses take up the majority of my free time!

I have worked for Bupa for nearly 5 and a half years and have always worked in the hospitality industry.
I enjoy working in care services as every day is different here - seeing the residents enjoying their food and living a better, longer and healthier life is so rewarding.
I love spending my spare time in the garden growing all sorts of fruit, vegetables and flowers, I also enjoy watching my football team play and holidays in Spain with my wife.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Springs Care Home to verify any information. View our terms and conditions. The Springs Care Home has an Enhanced Service -more info.