The Springs Care Home

Spring Lane, Malvern WR14 1AL
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9.7 95 Reviews
  • The Springs Care Home, Malvern
Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support.

The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms have en-suite facilities, underfloor heating and a flat screen television.

A wide variety of flavoursome, balanced meals are on offer and there is always a cold option available. Afternoon tea usually includes a homemade cake and hot and cold beverages are always available.

Great importance is placed on ensuring residents receive regular stimulation through participation in activities and there is a full programme of entertainment and outings.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Maria Willis (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

The Springs Care Home Reviews (95)

9.7

The Springs Care Home has a Review Score of 9.7 (9.709) out of 10, based on 22 reviews in the last 2 years.
Over all time The Springs Care Home has 95 reviews.

Overall Experience
  • 71
  • 22
  • 1
  • 0
  • 1
Date Published
  • 95
  • 8
  • 15
  • 22
  • 73
Reviewer Connection to The Springs Care Home
  • 38
  • 19
  • 10
  • 6
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 61-80
Review from Alison M (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been a resident at the Springs for 12 months. She is treated with dignity and respect. The last 6 months have been very difficult as a result of Covid 19. But the staff have done their best to keep us in touch with Mum through outdoor visits, telephone conversations and Skype meetings.
Reply from Emily Wilson, Customer Advisor on behalf of the team at The Springs Care Home

We really appreciate you taking the time to leave us such a kind review. We are so pleased to hear you feel at ease with your Mum in our care.

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Review from A J (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my dad is cared for at The Springs Care home, staff are always friendly and welcoming to me. My dad is always happy when I visit and on the telephone, he tells me how nice everyone is there.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Springs Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you.

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Review from Lisa S (Daughter of Resident) published on 9 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wanted to provide feedback for the wonderful care to my mother who has been resident at The Springs for three and a half years. The staff are always keeping me informed especially through the difficult pandemic of the well being of my mother. Special thank you to a member of staff who has now left but
also to another wonderful member of staff who ensures my mum is always smiling and happy in the home. Thanks to all the staff including the office team as well for their support with assisting in getting protection for her as well.
Reply from Emily Wilson, Customer Services Adviser at The Springs Care Home

We really appreciate you taking the time to leave us such lovely comments regarding The Springs. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything else we can do for you or your family.

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Review from N W (Cousin of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good place, they have helped my relative come on leaps and bounds. Very good staff.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from C L (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with mum's care during Covid-19 We have been kept informed regarding Covid-19 in the care home. We spoke to mum on face time and through the window. Reassured she is safe and happy.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from Siani M (Daughter of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Rooms rather like hotel rooms. Professional care and management. Would be nice to have more time outside and additional activities targetted at a variety of dementia needs. Staff generally very pleasant.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

We will discuss your feedback with the home manager to help us continually improve our service. Thank you for your kind words.

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Review from D C (Resident) published on 31 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been kind, helpful and really good. I cannot thank this care home enough for helping me get to where I am.
Reply from Stephen Rondel, Customer Adviser at The Springs Care Home

Thank you for such lovely words, we are happy to hear you feel like a part of our family at The Springs.

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Review from S R (Daughter of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely site, very clean and bright. Staff are helpful and polite. The site is managed by a very competent and approachable lady who was very informative and inspired confidence. I can only fill this review as a family of a resident but always felt confident in the care and information given.
Reply from Stephen Rondel, Customer Adviser at The Springs Care Home

Thank you for your kind words and support, we are always happy to help.

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Review from Mark L (Son of Resident) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has been in the unit for well over a year and has been shown great care and respect.
Everyone works really hard to take care of his needs and make him as comfortable as possible; he looks forward to his meal times and the facilities are excellent from the dining room lounge and his own ensuite
room.
Communication from the staff is just right, and they do all they can to provide the best for his well being.
My Brother and I are grateful to the staff for all their hard work. It’s hard to imagine him receiving better care anywhere else.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

We are very happy to hear you can feel at ease with your father in our care. Thank you for the praise.

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Review from Alan B (Friend of Resident) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home each time I go to visit my dear friend who is on the priory floor. I find it a very happy place, the staff even under pressure are all happy and get on with everyone! It’s a pleasure to go in there on a visit. The food looks appetizing, the kitchen staff are amazing, and
cook some wonderful recipes for the residents! I would definitely recommend this home to anyone who would need a good care home for one of there relatives or friends. Definitely worth 5-star rating!
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for such kind comments. We are always delighted to get feedback from families and friends of our residents.

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Review from Andrew H (Nephew of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my aunt went to The Springs, the staff made her stay as good as they could. They were kind and attentive. As she became frailer, the chef rang me to ask how he could tempt her to eat more. All staff went out of their way to help her.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for the lovely comments, we will certainly pass on you praise to the relevant staff.

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Review from H J (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the last 5 months when my stepfather lived at The Springs he was very well looked after. During his final days, the staff looked after him with such care. Their kindness and understanding made the journey more bearable and we are very grateful.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

We are glad to help you through such a difficult time and are very sorry about your loss. Please let us know if there is any further help we could offer.

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Review from J P (Daughter of Resident) published on 24 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would like to thank the staff for the lovely buffet they put on for my mother and father's 65th wedding anniversary. It was a lovely surprise for my parents, especially my Mum. My family and I really appreciate everything the staff do for my father.
Reply from Catherine Smith, Senior Marketing & Development Manager at The Springs Care Home

Thank you for your review. I am so glad you and your parents had a lovely time at their anniversary party - such a milestone. Congratulations!

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Review from Susan H (Daughter of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the Springs Care Home very welcoming with friendly staff. The home is kept to a high standard and meals are very good. Mum is very comfortable and happy here.
Reply from Greta Narbutaityte, Customer Advisor at The Springs Care Home

Thank you for trusting us with your mothers care. We really appreciate the lovely feedback.

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Review from J F (Son of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Springs Care Home looked after my mum with great dignity and care whilst she stayed there. We were very pleased with the compassion shown to my mum and the lengths they went to, in caring for her. We are so pleased, we moved her to a sister home, to be closer to us.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your kind words. It is always nice to hear from family members, feeling like their loved one is cared for and looked after.

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Review from Nick H (Son of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is doing OK thanks to the care and support of those around her. My only real concern is the lack of consistent social contact. I know she doesn't like to mix with the other residents but, she is frequently alone in her room when I arrive for a visit.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents, therefore we will discuss your feedback with the home's manager to help us continually improve our service.

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Review from R W (Husband of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quality of care excellent - would have no hesitation in recommending The Springs to other people.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your feedback.

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Review from E G (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was in respite care for one week. He was treated with dignity, shown care and professional recognition for his needs.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your review. We hope to see you again soon.

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Review from Sheron N (Daughter-in-law of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother in Law has been in Bupa Malvern for over 3 years. It is a very friendly caring and clean home. She is well cared for and is very happy there. Both myself and my husband are very happy with the staff and management and find it a very well run home.
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Review from Diane S (Husband of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I came into visit with some clothes and collect washing. It was 10.45am. My husband was still in bed! The TV was on but he could not see it as he was horizontal and not wearing his glasses. I was told that he was asleep when they came to get him up. But that was no excuse as it would have been better
for him to have breakfast in the dining room. After I made him more comfortable, the nurse came in to give his tablets. It appears I need to send 7 pairs of trousers/pyjamas as whoever washes my husband puts the daily clothes straight into the wash bag! This is not acceptable, only if they are soiled.
Reply from Greta Narbutaityte, Customer Adviser at The Springs Care Home

Thank you for your feedback. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could look into this further?

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for The Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for The Springs Care Home is calculated as follows: ( (207 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 258 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Springs Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Dec 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

All of our newly refurbished rooms are tastefully decorated, have their own television, en-suite bathroom and a 24-hour call system. We also encourage residents to personalise their bedrooms with their favourite ornaments and pictures.

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Awards / Recognitions (7)

Meet the Team (4)

Maria

Maria Willis

Job Title: Home Manager

I have been a home manager for over 12 years. I am a registered nurse and have been for nearly 20 years, firstly working in the NHS as a band 5 nurse progressing to ward sister. I left the NHS in 2010 to work in my first care home, progressed very quickly to unit lead and then deputy manager, taking on my first home manager role in 2011 for Bupa. I have had regional roles within the sector, supporting other home managers and improving the quality of care.


I love working in care services as the difference we can make to people’s lives is massive; we are so privileged to help to enhance resident’s lives, and that of their families and friends, too.


Every day is different; being a part of such a fantastic team is so rewarding, with our combined goal to make a difference to those that we care for.


I am married with 2 grown-up children, I have 2 wonderful step-grandchildren and a new baby granddaughter. My family are my world; I love nothing more than everyone coming to our house for a get-together. In my spare time, I enjoy reading, especially whilst sat on a sunbed in the sunshine on holiday!

Georgie

Georgie Flowerdew

Job Title: Clinical Deputy Manager Joined: 2024

During my work experience week at school, I went to the ALEX (Redditch Acute Hospital) and worked on one of the wards for the week. In that week I knew I would always work within the care sector and I have ever since. I started as a care assistant within a nursing home and then became a field care manager in domiciliary care. I thoroughly loved working in a nursing home as a care assistant and knew that was the area of the care sector that I wanted to work in. However, I needed to go away and gain more experience and knowledge first so I could complete the role not only effectively but to a high standard - I completed my nurse training, working as a care assistant.


Once qualified, I made the move to the acute setting to gain more experience. During my time in the NHS, I became a sister in both urgent care and HDU. I also completed my bleep training for Worcestershire Acute Trust and regularly had the bleep over the weekends. The bleep is the clinical site lead, so I would be in charge of the clinical side of the whole of Alexandra Hospital. I enjoyed my time within the acute setting but felt I had gained the experience and knowledge I needed to form a strong base to continue my career within the primary sector and more specifically within a nursing home. I love many aspects of working within care services, but I would say one of my favourite aspects would have to be listening to other people's stories and life experiences.


In my spare time, one of my main hobbies would have to be showing my dogs, we have had the pleasure of running around the green carpets of crafts every year since I started showing. My dogs and horses take up the majority of my free time!

Andrew

Andrew Evans

Job Title: Chef Manager Joined: 2019

I have worked for Bupa for nearly 5 and a half years and have always worked in the hospitality industry.


I enjoy working in care services as every day is different here - seeing the residents enjoying their food and living a better, longer and healthier life is so rewarding.


I love spending my spare time in the garden growing all sorts of fruit, vegetables and flowers, I also enjoy watching my football team play and holidays in Spain with my wife.

Julie

Julie Jones

Job Title: Senior Activity Coordinator Joined: 2022

I'm the Senior Activity Coordinator here at The Springs. I started working in the care sector as my Dad was in a care home and I loved that this role enabled me to give residents a better quality of life.


I have 4 children, 6 grandchildren and two more on the way!


In my spare time, I like walking, reading, jewellery making and also making floral tributes.

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