The Springs Care Home

My Dad was admitted to The Springs Care Home suffering from dementia and numerous physical health problems. Throughout his time at the home, he was treated with great care and compassion, with every effort made to attend to his individual needs. I would particularly like to thank the staff on Elgar and the home Manager for the exemplary care that my Dad received.

My daughter was admitted with confusion and completely immobile. Her personal care was "second to none". She has improved immensely over the past eight months. All carers and staff are very professional. The activities coordinator kept her cheerful and positive arranging many things for her to do and sending cards and photos to us. Everyone pulled together to offer quality care in this very difficult time of coping with COVID.

Mum has been cared for at The Springs Care Home for around 3-years! She is a very frail and poorly lady who has faced death many times, and through it all, has been treated with affection and a degree of care that is second to none. In Mum’s dark times, I have also been kept appraised every step of the way. This communication is key... the leadership here is clearly a dedicated and caring professional whose team are equally caring and professional. From the reception, right through to all the staff on floor 3, the experience is pleasant and caring. The group directors should be both proud and pleased with what is achieved at The Springs Care Home.

I can't thank all the carers and staff at The Springs enough for all their wonderful care and support for my mum. She has been at The Springs for nearly two years, and throughout the Covid lockdown, I have always been satisfied that her needs have been met with exceptional care. It was wonderful to visit recently, and despite her limited capacity, she was able to communicate what a lovely place it was, how cheerful the care staff were, and how she much liked it. She is now in a fairly advanced stage of Alzheimer's, and it so reassuring to know she is safe and content, and still has a lovely smile for everyone. In particular, the clinical management team have always been able to provide honest but sensitive advice, and every effort made by reception staff to facilitate visits within the restrictions. Thank you to the manager, activities organiser, and all the team for making the last year bearable.

During these last 10-months, I have seen my wife 5 times behind a glass screen. I have been told other visitors have had the privilege many more times. I visited my wide every day in the first year she was in the home, lasting 5-6 hours. When you have been married for 57 years, I feel I have been let down.

The Springs have kept us informed through the pandemic. My mother has been very well looked after and they have done their utmost to keep her safe, well and happy. They have enabled safe visiting outside through the summer and in a safe Pod more recently. I have just had a 'lateral flow' enabled visit which was managed with great care and sensitivity.

I am really pleased with the way this home, staff/management have dealt with these really challenging times of covid. I have had safe visits outside, on WhatsApp and a good first visit indoors. Thank you all!

My mother was a resident of The Springs for five years. I cannot recommend this home highly enough, the care and attention she received was exemplary. The care assistants really did care for her and if something needed rectifying this was quickly done with minimal fuss. The premises was always clean and all the staff very welcoming. I was fortunate to be able to spend quality time with my mum in her final days whilst being supported by your team. Thank you so so much you are appreciated!

The care and the staff has been beyond question. Fantastic attitude and everyone here has gone out of their way to be helpful and kind. Can’t fault it at all. Been beautiful to see my wife again through the facilities available.

My mother spent her last few months at The Springs, the staff caring for her were excellent, showing her great compassion and individualised care, even though this pandemic and its restrictions. Due to the nature of my mother's deteriorating condition we were allowed the freedom to visit and regular COVID testing. I will always be grateful for this access and the compassion shown by the staff in her final days.

My father went into The Springs following a stroke which also affected his dementia. It was a difficult time because of Covid restrictions which meant that we couldn't visit, which was especially hard for my mum. However, the staff were always helpful and kind and contacted us every time there was a problem. The activities coordinator was especially considerate, taking an interest in Dad as a person and organising Skype and phone calls for us. He seemed to be content at the home, especially having the freedom to walk around the bright corridors and communal areas using his rollator. Mum and I were able to have a compassionate visit the afternoon before Dad passed away, for which we were very grateful. Many thanks to all the staff for caring for Dad in the last weeks of his life.

My Mum has been a resident at the Springs for 12 months. She is treated with dignity and respect. The last 6 months have been very difficult as a result of Covid 19. But the staff have done their best to keep us in touch with Mum through outdoor visits, telephone conversations and Skype meetings.

I feel my dad is cared for at The Springs Care home, staff are always friendly and welcoming to me. My dad is always happy when I visit and on the telephone, he tells me how nice everyone is there.

Wanted to provide feedback for the wonderful care to my mother who has been resident at The Springs for three and a half years. The staff are always keeping me informed especially through the difficult pandemic of the well being of my mother. Special thank you to a member of staff who has now left but also to another wonderful member of staff who ensures my mum is always smiling and happy in the home. Thanks to all the staff including the office team as well for their support with assisting in getting protection for her as well.

Good place, they have helped my relative come on leaps and bounds. Very good staff.

Very pleased with mum's care during Covid-19 We have been kept informed regarding Covid-19 in the care home. We spoke to mum on face time and through the window. Reassured she is safe and happy.

Rooms rather like hotel rooms. Professional care and management. Would be nice to have more time outside and additional activities targetted at a variety of dementia needs. Staff generally very pleasant.

The staff have been kind, helpful and really good. I cannot thank this care home enough for helping me get to where I am.

Lovely site, very clean and bright. Staff are helpful and polite. The site is managed by a very competent and approachable lady who was very informative and inspired confidence. I can only fill this review as a family of a resident but always felt confident in the care and information given.

My Brother and I are grateful to the staff for all their hard work. It’s hard to imagine him receiving better care anywhere else.