The Springs Care Home

Spring Lane, Malvern WR14 1AL
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9.6 105 Reviews
  • The Springs Care Home, Malvern
Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support.

The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms have en-suite facilities, underfloor heating and a flat screen television.

A wide variety of flavoursome, balanced meals are on offer and there is always a cold option available. Afternoon tea usually includes a homemade cake and hot and cold beverages are always available.

Great importance is placed on ensuring residents receive regular stimulation through participation in activities and there is a full programme of entertainment and outings.
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Care Provided by The Springs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £995
  • Self-Funded Nursing Care: from £1235
  • Self-Funded Nursing Dementia Care: from £1285
  • RESPITE Self-Funded Nursing Care: from £1360
  • RESPITE Self-Funded Nursing Dementia Care: from £1415

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact The Springs Care Home for full pricing details and T&Cs.

Contact The Springs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact The Springs Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sian Howse (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

The Springs Care Home Reviews (105)

9.6

The Springs Care Home has a Review Score of 9.6 (9.602) out of 10, based on 27 reviews in the last 2 years.
Over all time The Springs Care Home has 105 reviews.

Overall Experience
  • 78
  • 24
  • 2
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Date Published
  • 105
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  • 27
  • 78
Reviewer Connection to The Springs Care Home
  • 40
  • 19
  • 10
  • 7
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Total of 105, showing 21-40
Review from Linda T (Daughter of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of The Springs for over 12 months now. From day one we have all been made very welcome, it has become a second home to us where we can relax with Mum and have a giggle. Mum has access to a lovely garden with many of her favourite plants just outside her door. We are allowed to
take in our dogs, which she and other residents also enjoy. The staff are friendly, kind and caring and when Mum is having a bad day they know how to cheer her up. When we are finding it upsetting with Mum having dementia and all that it brings, they are always there to support us too. Thank you all so much.
Reply from Rosie Smith, Customer Advisor at The Springs Care HomeHello and thank you for leaving such a positive review for the staff at The Springs Care Home. We are thrilled to hear both her and yourselves have been made to feel welcome straight away. It sounds as though Mum has had the ideal care home experience and we are so pleased that the home is a relaxing, friendly place for you to have a giggle with Mum. Thank you again for your kind words and best wishes!
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Review from C S (Son of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at The Springs for just over a month now and has moved from respite to permanent. As a family, we visited quite a few homes but The Springs suited us all especially Mum best.
The home is well presented, clean and tidy, rooms are ensuite and plenty big enough. The lounge and dining room
are large and separate from each other. Nice garden which we all sat in.
The staff are all very pleasant, Mum can generally understand and talk to them all. The food is very good and Mum has tried things she would have not done at home. Just looking forward to Mum meeting a couple of other residents who she can chat to and get involved in the activities together. The home when visiting across as being well managed and friendly and relaxed. Very good.
Reply from Rosie Smith, Customer Advisor at The Springs Care HomeHello and thank you for leaving such a positive review for the staff at The Springs. We are thrilled your Mum is enjoying the home and has settled in so well that she has made the move to permanent. We are so pleased that the home and staff are to your liking and that your mother is enjoying trying some new food options! We hope that she continues to enjoy her stay and is able to connect with some of the other residents during activities. Best wishes!
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Review from T D (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear Mum has just lost her long battle with Dementia having been a resident at The Springs for the last 8 months.
The staff there have been so very kind, genuinely compassionate, caring, supportive and respectful, not only to Mum but also to members of our family.
They took the time to get to
know Mum and adapt her care to meet her individual needs. It was a great comfort to us knowing that she was in safe, professional and loving hands.
I have no hesitation in highly recommending The Springs.
Reply from Rosie Smith, Customer Advisor at The Springs Care HomeHello and thank you for taking the time to leave the staff at The Springs such a lovely review. Firstly I would like to offer condolences on behalf of BUPA for the loss of your Mum and would like to extend warm wishes to yourself and your family. It is always wonderful to hear our staff described as "kind", "caring" and "compassionate". We are pleased that you felt Mum was in such safe and supportive hands during her final days, we hope this helps provide some comfort during an undoubtedly difficult time. Thank you again and best wishes.
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Review from I S (Son of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved in about 4 weeks ago and settled in very quickly. She has a nice room overlooking the garden. The home is clean and has a lovely atmosphere. Mum is a little funny about the food, but the staff have been very accommodating, arranging for her to have something she likes.
The staff are all very
kind and can't do enough to help. They treat Mum as an individual and cater for her needs.
The management are very approachable with an open door policy. All in all my brothers and I are very happy with the way everything is going.
Reply from David Mclean, Customer Service Adviser at The Springs Care HomeThank you for your lovely review. We hope The Springs Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible and we look forward to seeing you again soon.
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Review from A G (Granddaughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always at hand, very friendly. Rooms kept clean.
Reply from Fran Donno, Customer Service Adviser at The Springs Care HomeWe appreciate you taking the time to leave us your lovely words. It is always wonderful to hear words like "Friendly" being used to describe our staff and we are pleased to hear that you are impressed with the clean environment at The Springs Care Home. We hope to continue providing your loved one with the best possible care.
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Review from June S (Sister of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is in your care home end of life (bowel cancer). He is well cared for, his dignity and comfort are well taken care of. I am very pleased with his care.
Reply from Fran Donno, Customer Service Adviser at The Springs Care HomeWe appreciate you taking the time to leave us your kind words. We are so pleased to know that your brother is comfortable and that he is receiving high-quality care at The Springs Care Home. We are very happy to hear you can feel at ease with your brother in our care. If there is anything at all we can do to make your brother's stay as comfortable as possible, please do let us know.
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Review from Kevin B (Son of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very good for my dad, they cater for all his needs and look after him very well. If there is a problem they will phone me or let me know when I come in.
Reply from David Mclean, Customer Service Adviser at The Springs Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again soon.
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Review from Gillian B (Wife of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband originally went to The Springs for respite care in October 2023 and stayed on as a permanent resident when it was realized I could not look after him at home due to my own health issues. We thought he would not settle easily into his new surroundings but the staff were so understanding, and
thoughtful treating him with kindness and dignity, nothing was too much trouble for them. I have been kept informed if any issues with his care have arisen and feel they are looking after me too. I can visit at any time and am greeted as a welcome member of The Springs family.
All my family would like to say a big thank you to everyone concerned in his care and also how pleased we are that he can appreciate the garden, weather permitting. There have been no complaints about the food which is excellent, varied, and of a high quality.
Reply from Grace Langfield, Customer Service Adviser at The Springs Care HomeThank you for such a lovely review. We are so happy to hear that the staff at our home did everything possible to make the transition as easy as possible for your Husband and yourself. It's nice to hear you feel like a part of our The Springs family and we'll certainly pass your comments on to the manager.
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Review from D R (Son of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After years of being independent, we felt it was time for mum to go into care. We chose The Springs and have found it very welcoming and the care is second to none. Mum has settled well and says it is warm and comfortable the food is very good. We are grateful that she is happy and feel sure that she
will have the best care whatever her circumstances. Our thanks to the staff for looking after her.
Reply from Fran Donno, Customer Service Adviser at The Springs Care HomeThank you for your kind words. We are so pleased that you are impressed with the care provided at The Springs Care Home. We are very happy to hear you can feel at ease with your Mum in our care and that your mum has settled in well. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.
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Review from J G (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in this nursing home for over one year.
My father and I visited several nursing homes in the area and chose The Springs Care Home because of its homely, friendly and welcoming atmosphere.
The manager and staff are extremely helpful and nothing is too much trouble.
It’s
sad when you have to place your loved one in a home but here they make you feel happy and confident they are in good hands and cared for.
Reply from Grace Langfield, Customer Service Adviser at The Springs Care HomeThank you for your kind words. We are happy we could help you and your family through such a difficult transition, but we are very happy to hear you can now feel at ease with your mother in our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Marilyn L (Wife of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at The Springs for several months. He is very happy and settled here. All the staff are wonderful and look after the residents with care, compassion and dignity. The staff also treat relatives as part of the family and are always happy to answer any questions and update
relatives if there are any changes or problems. I cannot praise this care home enough and I'm happy that my husband is being cared for so well.
Reply from Fran Donno, Customer Service Adviser at The Springs Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope The Springs care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Antony B (Son of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Springs Care Home for several months; it's a fantastic home with amazing staff. Mom is so happy here. I would like to say a special thank you to two particular members of staff, as they make visiting a lot easier and fun with everything they do for all the residents
and make all visitors welcome. Would like to end this by saying thank you to all the staff and to the group.
Reply from Fran Donno, Customer Service Adviser at The Springs Care HomeWe appreciate you taking the time to leave us your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and we are very happy to hear you can feel at ease with your mother in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from C M (Son of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you to the staff of The Springs for helping my mum to settle in fairly quickly. She has now been there for several weeks and is getting used to the routine. We have been able to arrange her room the way she likes.
Reply from Grace Langfield, Customer Service Adviser at The Springs Care HomeThank you for your feedback. We are so glad to hear The Springs Care Home did everything possible to make the transition as easy as possible for your mum. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Penny L (Niece of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First visit to see my aunt since she arrived a month ago and it exceeded expectations. She has a nice room opening onto a small garden area. All the staff are lovely and she feels very well looked after. Thank you so much.
Reply from David Mclean, Customer Service Adviser at The Springs Care HomeThank you for your lovely review. We hope The Springs care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your aunt in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Mary T (Wife of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I know as soon as I came to see The Springs it was the place for my husband. The reception area was very pleasant and all the staff were very welcoming. We were allowed a room with a view of the Malvern Hills, which we thought was lovely. The staff soon helped him to settle in and made him feel at home
and they have cared for him very well ever since.
Reply from David Mclean, Customer Service Adviser at The Springs Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care and hope The Springs Care Home did everything possible to make the transition as easy as possible for your husband. Please let us know if there is anything we can do to make his stay as comfortable as possible.
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Review from Marie B (Sister of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my sister came to stay at The Springs, my mind is so content. I know the standard of care and respect is amazing and she is always clean and happy when I visit. The staff are always ready to help and to answer any questions I might have concerns with. Nothing is ever too much trouble, which is
very rare these days in a lot of care homes. Thanks to the staff, I can sleep at night knowing my sister is well cared for and safe. Thank you all.
Reply from Fran Donno, Customer Service Adviser at The Springs Care HomeThank you for your lovely review. We are so pleased to hear that you are impressed with the high levels of cleanliness, respect and care at The Springs Care Home. We are happy to hear you feel like a part of our The Springs family, and you can feel at ease with your Sister in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Sean A (Son of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at The Springs Care Home since January 11th 2023. The care she has received since this date I can only describe as outstanding, nothing is ever too much trouble. When I leave after my daily visit, as heartbroken as I am because of Mum's vascular dementia, the peace of mind I have knowing
she is receiving such fantastic care is priceless.
Reply from Fran Donno, Customer Service Adviser at The Springs Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time, and we are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.
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Review from Veronica T (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management here was positive and welcoming from day one. Speedy to get things sorted in a time of need. The receptionists and staff were all amazing and very helpful. If we ever need to be in a home, we hope we are lucky enough to come into a home just like this. All our heartfelt thanks.
Reply from David Mclean, Customer Service Adviser at The Springs Care HomeThank you for your lovely review. We hope the care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Susan N (Daughter of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing care home, the staff are so helpful and friendly. We are happy to have placed our dad in this lovely care home. From our initial visit to Dad's first day, they have been amazing. The whole team made us feel so welcome!
We are truly thankful!
Reply from Fran Donno, Customer Service Adviser at The Springs Care HomeWe appreciate you taking the time to leave your lovely review. It is always nice to hear words like “helpful” and “friendly” being used to describe our care. Thank you for choosing The Springs for your stay.
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Review from Anne W (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't have asked for better care for my dad. He was only at Springs for a short time, from November 2022 to January 2023. However, during this time, he went from not walking or eating to walking with a frame and enjoying his meals (which were amazing). Springs staff are courteous, friendly and
so incredibly professional and kind. My dad was looked after with the utmost respect and dignity. I wouldn't hesitate to recommend Springs to anyone needing dementia care for a loved one.
Reply from David Mclean, Customer Service Adviser at The Springs Care HomeThank you for your lovely review. We were glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing The Springs for his care.
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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for The Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.602 for The Springs Care Home is calculated as follows: ( (230 Excellents x 5) + (64 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 319 Ratings = 4.602
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Springs Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Dec 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 28 Apr 2026

All of our newly refurbished rooms are tastefully decorated, have their own television, en-suite bathroom and a 24-hour call system. We also encourage residents to personalise their bedrooms with their favourite ornaments and pictures.

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Awards / Recognitions (8)

Meet the Team (4)

Maria

Maria Willis

Job Title: Home Manager

I have been a home manager for over 12 years. I am a registered nurse and have been for nearly 20 years, firstly working in the NHS as a band 5 nurse progressing to ward sister. I left the NHS in 2010 to work in my first care home, progressed very quickly to unit lead and then deputy manager, taking on my first home manager role in 2011 for Bupa. I have had regional roles within the sector, supporting other home managers and improving the quality of care.


I love working in care services as the difference we can make to people’s lives is massive; we are so privileged to help to enhance resident’s lives, and that of their families and friends, too.


Every day is different; being a part of such a fantastic team is so rewarding, with our combined goal to make a difference to those that we care for.


I am married with 2 grown-up children, I have 2 wonderful step-grandchildren and a new baby granddaughter. My family are my world; I love nothing more than everyone coming to our house for a get-together. In my spare time, I enjoy reading, especially whilst sat on a sunbed in the sunshine on holiday!

Georgie

Georgie Flowerdew

Job Title: Clinical Deputy Manager Joined: 2024

During my work experience week at school, I went to the ALEX (Redditch Acute Hospital) and worked on one of the wards for the week. In that week I knew I would always work within the care sector and I have ever since. I started as a care assistant within a nursing home and then became a field care manager in domiciliary care. I thoroughly loved working in a nursing home as a care assistant and knew that was the area of the care sector that I wanted to work in. However, I needed to go away and gain more experience and knowledge first so I could complete the role not only effectively but to a high standard - I completed my nurse training, working as a care assistant.


Once qualified, I made the move to the acute setting to gain more experience. During my time in the NHS, I became a sister in both urgent care and HDU. I also completed my bleep training for Worcestershire Acute Trust and regularly had the bleep over the weekends. The bleep is the clinical site lead, so I would be in charge of the clinical side of the whole of Alexandra Hospital. I enjoyed my time within the acute setting but felt I had gained the experience and knowledge I needed to form a strong base to continue my career within the primary sector and more specifically within a nursing home. I love many aspects of working within care services, but I would say one of my favourite aspects would have to be listening to other people's stories and life experiences.


In my spare time, one of my main hobbies would have to be showing my dogs, we have had the pleasure of running around the green carpets of crafts every year since I started showing. My dogs and horses take up the majority of my free time!

Andrew

Andrew Evans

Job Title: Chef Manager Joined: 2019

I have worked for Bupa for nearly 5 and a half years and have always worked in the hospitality industry.


I enjoy working in care services as every day is different here - seeing the residents enjoying their food and living a better, longer and healthier life is so rewarding.


I love spending my spare time in the garden growing all sorts of fruit, vegetables and flowers, I also enjoy watching my football team play and holidays in Spain with my wife.

Julie

Julie Jones

Job Title: Senior Activity Coordinator Joined: 2022

I'm the Senior Activity Coordinator here at The Springs. I started working in the care sector as my Dad was in a care home and I loved that this role enabled me to give residents a better quality of life.


I have 4 children, 6 grandchildren and two more on the way!


In my spare time, I like walking, reading, jewellery making and also making floral tributes.

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