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The Springs Care Home

Spring Lane, Malvern, Worcestershire WR14 1AL
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staff were so understanding, and thoughtful treating him with kindness and dignityGillian B(Wife of Resident/Service User)
The Springs Care Home, Malvern
here they make you feel happy and confident they are in good hands and cared for.J G(Daughter of Resident/Service User)
The Springs Care Home, Malvern
The Springs Care Home, Malvern

Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support.

The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms...  

Care Provided by The Springs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £995N/A
Nursing CareFrom £1,235From £1,360
Nursing Dementia CareFrom £1,285From £1,415

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact The Springs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sian Howse(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with ensuite Wet Room (65)

The Springs Care Home Reviews (106)

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9.6

The Springs Care Home has a Review Score of 9.6 (9.616) out of 10, based on 28 reviews in the last 2 years. Over all time The Springs Care Home has 106 reviews.

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Showing 106 reviews matching selected criteria
Review from Anne W (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

I couldn't have asked for better care for my dad. He was only at Springs for a short time, from November 2022 to January 2023. However, during this time, he went from not walking or eating to walking with a frame and enjoying his meals (which were amazing). Springs staff are courteous, friendly and so incredibly professional and kind. My dad was looked after with the utmost respect and dignity. I wouldn't hesitate to recommend Springs to anyone needing dementia care for a loved one.

Reply from David Mclean, Customer Service Adviser at The Springs Care Home

Thank you for your lovely review. We were glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing The Springs for his care.

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Review from S C (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

My mother has been here for six weeks now, and she settled in very well. The staff are amazing and very kind to my mum. Food is lovely, and my mum's room is always clean. I am very happy with the care she is receiving here.

Reply from Fran Donno, Customer Service Adviser at The Springs Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care and that your Mum has settled in well. We hope to continue providing your loved one with the best possible care.

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Review from Hanife O (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

Mum's health has greatly improved since staying at The Springs Care Home. She is happy, relaxed and feels very well looked after. She has said from the beginning that the staff are all very good, cheerful and helpful. She enjoys the food and has her own very nice, clean, spacious en-suite room. We have been very happy so far.

Reply from Grace Langfield, Customer Service Adviser at The Springs Care Home

Thank you for your lovely review. It is always so pleasing for us to hear relatives and residents alike commenting on how well looked after the staff make them feel. We hope to continue making your mum's stay as positive and comfortable as possible.

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Review from Sharon F (Daughter of Resident) published on 6 December 2022 Submitted via Website
Overall Experience

My father moved to The Springs last month, we didn't expect it to be easy for him, but the management and staff have been wonderful. They welcomed him with open arms and made his and our lives so much better. Dad has been cared for respectfully and with dignity, he's safe, clean, comfortable and well-fed, at this time we really couldn't ask for more. Thank you to everyone involved, we are very grateful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your feedback. It is so nice to hear that the welcome your father received at The Springs helped him settle into life at the home quickly. Please let us know if there is anything further we can do to make his stay as comfortable as possible.

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Review from Carol W (Daughter of Resident) published on 28 November 2022 Submitted via Website
Overall Experience

Dad is a very recent resident, moving in at the start of October. We have been extremely impressed with the care Dad has received to date. The management and staff have done everything possible to help Dad settle into his new environment. Dad is in the Morgan Suite. We can visit at any time which is brilliant. Everyone had also been extremely welcoming and helpful to us as a family. Dad's room always smells clean and the food looks lovely. So, yes, a very good first month.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. We are so happy that your Dad has settled in so well and that he is happy with the care he receives. Thank you for choosing The Springs.

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Review from Yvonne T (Daughter of Resident) published on 2 November 2022 Submitted via Website
Overall Experience

My 84-year-old mother is currently residing at The Springs. My mother has always been very independent until a few months ago when her mobility was severely impaired after several nasty falls. Reluctantly, she agreed she needed 24/7 support for a few months with the hope that she can make a recovery sufficient enough to be able to return to her own home. Immediately upon arriving at the home, Mom was made to feel extremely welcome. The staff are attentive to her 24/7 and she is treated with the utmost dignity and respect. Above all, the staff go above and beyond in actually caring for her, listening and helping her to settle into a very different world from what she has known before. Not only do the staff make Mom feel as comfortable as possible, they treat all her visitors in the same way. We are always welcomed with open arms and they take the time to explain everything that has happened with Mom since the previous visit so that we are kept fully informed of her progress. Thank you to all.

Reply from David Mclean, Customer Service Adviser at The Springs Care Home

Thank you for your kind words. We hope The Springs care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Sarah B (Daughter of Resident) published on 20 October 2022 Submitted via Website
Overall Experience

My 89-year-old dad recently spent two weeks at The Springs Care Home for some respite care. Staff were professional, friendly but above all caring. We especially appreciated this at what was a very difficult time for all of the family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your review, we really appreciate you taking the time to leave us your comments. We are glad that we were able to provide the care and support your dad needed at this time.

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Review from Judy C (Daughter of Resident) published on 22 September 2022 Submitted via Postal Card
Overall Experience

Dad has the best care possible. The cares are professional and treat Dad with respect. The Springs is fully maintained very clean and always has a great atmosphere. The resident's food is neatly presented. Throughout the recent heatwave, the residents were kept cool and maintained to ensure they were fully hydrated at all times.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. It is always so nice to hear from family members who feel their loved one is well cared for.

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Review from Graham C (Son of Resident) published on 22 August 2022 Submitted via Website
Overall Experience

My father only stayed here for a short time, and during his stay I always found the staff to be very helpful, caring and professional. The building was always clean, tidy and well maintained. A very good well managed care home.

Reply from David Mclean, Customer Service Adviser at The Springs Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your father in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from P C (Brother of Resident) published on 19 August 2022 Submitted via Postal Card
Overall Experience

My brother was admitted for end-of-life care. He picked up on admission but predictably died two weeks later. During this time, the staff were compassionate and caring as well as flexible to me, my partner and other visitors. They went above and beyond our expectations and we are very grateful for the care my brother received from all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for taking the time to leave your review. We hope it is comforting to you all as a family knowing that your brother received the best care possible in his last days.

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Review from Tracey R (Daughter of Resident) published on 16 August 2022 Submitted via Website
Overall Experience

My experience of The Malvern Springs care home was a very positive one. My mother sadly passed away on the 18th July but the care that she received in her final weeks, in my opinion, was very attentive, sympathetic and professional. I was visiting my mother on a daily basis and indeed stayed with her constantly for the last 10 days of her life. The help and support that both my mother and I received from all of the staff was very welcome and I have taken great comfort knowing that her final days were as pleasant and peaceful as they could be. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for taking the time to leave us your comments. We are glad that we were able to help support you through such a difficult time. Thank you again for your kind words.

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Review from Roger S (Husband of Resident) published on 9 June 2022 Submitted via Website
Overall Experience
Very pleased with the care provided for my wife. Good room, excellent staff, good location.

My wife was admitted at short notice as an interim arrangement between hospital and home. Because she needed nursing care she was placed on the dementia floor which lacked activities. Otherwise fine.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your feedback. We are glad to hear that you were very pleased with the care your wife received at The Springs.

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Review from C B (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card
Overall Experience

All the team have really looked after Dad well. I can't thank them enough for all they have done and highly recommend this care home.

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your Dad is looked after well in our care home. Thank you for your recommendation.

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Review from Rosie H (Daughter of Resident) published on 19 January 2022 Submitted via Website
Overall Experience

Our father is very content with the care he receives at the Springs. He blows kisses to the staff and calls them 'darling' which is a sure sign he is happy and feeling safe and cared for. The staff are always happy to talk to me, honest and do everything they can to meet his needs. It is amazing to know they love and appreciate him now he can no longer live at home. I am really impressed with their professionalism and kindness. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. We are happy to know that your father is content in our care. It is always so nice to hear our staff described as professional and kind. Thank you again for your kind words.

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Review from Julian R (Son of Resident) published on 13 January 2022 Submitted via Website
Overall Experience

Staff at The Springs looked after my mother with kindness and professionalism during her stay of approximately eight months. She was happy at The Springs, liked the staff who cared for her and felt comfortable and safe. I found everyone very helpful and thoughtful. It was nice to see my mother eat well and maintain a healthy weight after not doing so when living alone previously. The Springs is very clean, tidy, and well maintained, and Covid measures were efficient and well managed. Communication from the manager was always prompt and helpful, including Covid guidance and information on paying for extra services such as hairdressing. The location is convenient both for driving and for getting there by bus and train. I would like to thank the manager and staff for doing a great job.

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that your Mother felt comfortable and well cared for in our home and you felt our staff were professional and kind. Thank you for choosing The Springs for your Mother's stay.

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Review from Roland A (Brother of Resident) published on 7 October 2021 Submitted via Postal Card
Overall Experience

My sister has been a resident at The Springs for over 18 months. She is very happy at the Springs owing to the excellent staff and management who are lovely, caring, and friendly to both residents and visitors. I would recommend The Springs wholeheartedly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. We are so glad to hear that your Sister is very happy in our care. Thank you again for your recommendation.

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Review from Louise J (Daughter of Resident) published on 15 September 2021 Submitted via Postal Card
Overall Experience

My dad was admitted to The Springs in July 2020 and stayed until Mid November. They had worked so hard to nurse him to his optimum health and we were so grateful. He declined during August 2021 and went to them again on 21/08/2021. He was quite poorly. Unfortunately, on Wednesday 25th August 2021 he declined and they called us in to say he was on end of life. They treated him and us with care and compassion throughout the last 5 days of his life. We are extremely grateful to them for this (Elgar Unit).

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time but hopefully, you will go away from this feeling like your Dad received the best possible care.

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Review from Barbara D (Sister of Resident) published on 11 August 2021 Submitted via Postal Card
Overall Experience

I am very happy with everything at the Springs care home. They are always happy to help and I am kept informed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for taking the time to leave your review. We are glad to hear that you are happy in our care at The Springs.

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Review from Rachel C (Granddaughter of Resident) published on 10 August 2021 Submitted via Website
Overall Experience

My grandad received dementia and end of life care at the Springs and our family could not be happier with how he was treated. The home was beautifully clean and the staff saw to the residents' needs with dignity, love and respect. We are so grateful to the team at the Springs for what you did for him; and also for the care you showed to my Nan and the extended family. Thank you.

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments, We are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time and hopefully, you will go away from this feeling like your Grandad received the best possible care.

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Review from Neil Y (Son-in-law of Resident) published on 9 August 2021 Submitted via Website
Overall Experience

The staff at The Springs have been incredible, caring for my father-in-law during the end of his life. They have all been so very kind, attentive and professional. Our family greatly appreciate how much harder this process would have been, had our Dad not been in the care of such wonderful people. We can truly not find anything to criticise about his care. Thank you.

Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences, We are glad to have helped you and your family through such a difficult time and hopefully, you will go away from this feeling like your loved one received the best possible care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 December 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 29 July 2026

All of our newly refurbished rooms are tastefully decorated, have their own television, en-suite bathroom and a 24-hour call system. We also encourage residents to personalise their bedrooms with their favourite ornaments and pictures.

News (0) & Events (0)

News

There are no news items for The Springs Care Home.

Upcoming Events

There are no upcoming events for The Springs Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for The Springs Care Home.

Meet the Team (2)

Georgie Flowerdew
Georgie FlowerdewJob Title:Clinical Deputy ManagerJoined: 2024

During my work experience week at school, I went to the ALEX (Redditch Acute Hospital) and worked on one of the wards for the week. In that week I knew I would always work within the care sector and I have ever since. I started as a care assistant within a nursing home and then became a field care manager in domiciliary care. I thoroughly loved working in a nursing home as a care assistant and knew that was the area of the care sector that I wanted to work in. However, I needed to go away and gain more experience and knowledge first so I could complete the role not only effectively but to a high standard - I completed my nurse training, working as a care assistant.

Once qualified, I made the move to the acute setting to gain more experience. During my time in the NHS, I became a sister in both urgent care and HDU. I also completed my bleep training for Worcestershire Acute Trust and regularly had the bleep over the weekends. The bleep is the clinical site lead, so I would be in charge of the clinical side of the whole of Alexandra Hospital. I enjoyed my time within the acute setting but felt I had gained the experience and knowledge I needed to form a strong base to continue my career within the primary sector and more specifically within a nursing home. I love many aspects of working within care services, but I would say one of my favourite aspects would have to be listening to other people's stories and life experiences.

In my spare time, one of my main hobbies would have to be showing my dogs, we have had the pleasure of running around the green carpets of crafts every year since I started showing. My dogs and horses take up the majority of my free time!

Andrew Evans
Andrew EvansJob Title:Chef ManagerJoined: 2019

I have worked for Bupa for nearly 5 and a half years and have always worked in the hospitality industry.

I enjoy working in care services as every day is different here - seeing the residents enjoying their food and living a better, longer and healthier life is so rewarding.

I love spending my spare time in the garden growing all sorts of fruit, vegetables and flowers, I also enjoy watching my football team play and holidays in Spain with my wife.

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