The Springs Care Home

Spring Lane, Malvern WR14 1AL
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9.7 95 Reviews
  • The Springs Care Home, Malvern
Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support.

The home has been designed to ensure residents with dementia can live well and includes features such as reminiscence areas and eye-catching pictures to help residents orientate their way around the home. All bedrooms have en-suite facilities, underfloor heating and a flat screen television.

A wide variety of flavoursome, balanced meals are on offer and there is always a cold option available. Afternoon tea usually includes a homemade cake and hot and cold beverages are always available.

Great importance is placed on ensuring residents receive regular stimulation through participation in activities and there is a full programme of entertainment and outings.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Maria Willis (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

The Springs Care Home Reviews (95)

9.7

The Springs Care Home has a Review Score of 9.7 (9.709) out of 10, based on 22 reviews in the last 2 years.
Over all time The Springs Care Home has 95 reviews.

Overall Experience
  • 71
  • 22
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Date Published
  • 95
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  • 22
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Reviewer Connection to The Springs Care Home
  • 38
  • 19
  • 10
  • 6
  • 3
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  • 3
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  • 1
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Total of 95, showing 41-60
Review from Roger S (Husband of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with the care provided for my wife. Good room, excellent staff, good location.
My wife was admitted at short notice as an interim arrangement between hospital and home. Because she needed nursing care she was placed on the dementia floor which lacked activities. Otherwise fine.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your feedback. We are glad to hear that you were very pleased with the care your wife received at The Springs.

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Review from C B (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the team have really looked after Dad well. I can't thank them enough for all they have done and highly recommend this care home.
Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your Dad is looked after well in our care home. Thank you for your recommendation.

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Review from Rosie H (Daughter of Resident) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father is very content with the care he receives at the Springs. He blows kisses to the staff and calls them 'darling' which is a sure sign he is happy and feeling safe and cared for. The staff are always happy to talk to me, honest and do everything they can to meet his needs. It is amazing to
know they love and appreciate him now he can no longer live at home. I am really impressed with their professionalism and kindness. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. We are happy to know that your father is content in our care. It is always so nice to hear our staff described as professional and kind. Thank you again for your kind words.

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Review from Julian R (Son of Resident) published on 13 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at The Springs looked after my mother with kindness and professionalism during her stay of approximately eight months. She was happy at The Springs, liked the staff who cared for her and felt comfortable and safe. I found everyone very helpful and thoughtful. It was nice to see my mother eat well
and maintain a healthy weight after not doing so when living alone previously. The Springs is very clean, tidy, and well maintained, and Covid measures were efficient and well managed. Communication from the manager was always prompt and helpful, including Covid guidance and information on paying for extra services such as hairdressing. The location is convenient both for driving and for getting there by bus and train. I would like to thank the manager and staff for doing a great job.
Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that your Mother felt comfortable and well cared for in our home and you felt our staff were professional and kind. Thank you for choosing The Springs for your Mother's stay.

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Review from Roland A (Brother of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident at The Springs for over 18 months. She is very happy at the Springs owing to the excellent staff and management who are lovely, caring, and friendly to both residents and visitors. I would recommend The Springs wholeheartedly.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. We are so glad to hear that your Sister is very happy in our care. Thank you again for your recommendation.

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Review from Louise J (Daughter of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was admitted to The Springs in July 2020 and stayed until Mid November. They had worked so hard to nurse him to his optimum health and we were so grateful. He declined during August 2021 and went to them again on 21/08/2021. He was quite poorly. Unfortunately, on Wednesday 25th August 2021 he
declined and they called us in to say he was on end of life. They treated him and us with care and compassion throughout the last 5 days of his life. We are extremely grateful to them for this (Elgar Unit).
Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time but hopefully, you will go away from this feeling like your Dad received the best possible care.

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Review from Barbara D (Sister of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with everything at the Springs care home. They are always happy to help and I am kept informed.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for taking the time to leave your review. We are glad to hear that you are happy in our care at The Springs.

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Review from Rachel C (Granddaughter of Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad received dementia and end of life care at the Springs and our family could not be happier with how he was treated. The home was beautifully clean and the staff saw to the residents' needs with dignity, love and respect. We are so grateful to the team at the Springs for what you did for him;
and also for the care you showed to my Nan and the extended family. Thank you.
Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments, We are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time and hopefully, you will go away from this feeling like your Grandad received the best possible care.

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Review from Neil Y (Son-in-law of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Springs have been incredible, caring for my father-in-law during the end of his life. They have all been so very kind, attentive and professional. Our family greatly appreciate how much harder this process would have been, had our Dad not been in the care of such wonderful people. We
can truly not find anything to criticise about his care. Thank you.
Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences, We are glad to have helped you and your family through such a difficult time and hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Deborah Y (Daughter of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was admitted to The Springs Care Home suffering from dementia and numerous physical health problems. Throughout his time at the home, he was treated with great care and compassion, with every effort made to attend to his individual needs. I would particularly like to thank the staff on Elgar
and the home Manager for the exemplary care that my Dad received.
Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that the stay with us was a positive one. Hopefully you will go away from this feeling like your Dad received the best possible care.

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Review from S W (Mother of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter was admitted with confusion and completely immobile. Her personal care was "second to none". She has improved immensely over the past eight months. All carers and staff are very professional. The activities coordinator kept her cheerful and positive arranging many things for her to do and
sending cards and photos to us. Everyone pulled together to offer quality care in this very difficult time of coping with COVID.
Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your daughter has improved over the course of her stay. We are glad that our activities coordinator has kept her positive and cheerful. We hope to continue providing your daughter with the best possible care.

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Review from Stephen G (Son of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been cared for at The Springs Care Home for around 3-years! She is a very frail and poorly lady who has faced death many times, and through it all, has been treated with affection and a degree of care that is second to none. In Mum’s dark times, I have also been kept appraised every step of
the way. This communication is key... the leadership here is clearly a dedicated and caring professional whose team are equally caring and professional. From the reception, right through to all the staff on floor 3, the experience is pleasant and caring. The group directors should be both proud and pleased with what is achieved at The Springs Care Home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your lovely review. We are glad to hear that you have felt well supported and informed through everything by everyone at The Springs. It is always so nice to hear words like caring and compassionate used to describe our staff. We will certainly pass your kind words on to the whole team.

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Review from Wendy M (Daughter of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank all the carers and staff at The Springs enough for all their wonderful care and support for my mum. She has been at The Springs for nearly two years, and throughout the Covid lockdown, I have always been satisfied that her needs have been met with exceptional care. It was wonderful to
visit recently, and despite her limited capacity, she was able to communicate what a lovely place it was, how cheerful the care staff were, and how she much liked it. She is now in a fairly advanced stage of Alzheimer's, and it so reassuring to know she is safe and content, and still has a lovely smile for everyone. In particular, the clinical management team have always been able to provide honest but sensitive advice, and every effort made by reception staff to facilitate visits within the restrictions. Thank you to the manager, activities organiser, and all the team for making the last year bearable.
Reply from Amanda Barnes, Customer Service Adviser at The Springs Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your mum has been met with exceptional care; we look forward to welcoming you back for visits.

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Review from T H (Husband of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During these last 10-months, I have seen my wife 5 times behind a glass screen. I have been told other visitors have had the privilege many more times. I visited my wide every day in the first year she was in the home, lasting 5-6 hours. When you have been married for 57 years, I feel I have been let
down.
Reply from Emily Wilson, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your feedback, and we appreciate your overall rating of our home.
We are sorry to hear you haven’t been able to visit your wife more times than you would like during the pandemic.
We seek to provide all relatives as many opportunities as possible to visit their loved ones whilst adhering to government guidance on visiting.
Please do speak to the Home Manager to arrange further visits in the future, either in the POD, or in the garden when the weather is appropriate, and we will look to accommodate as best we can if safe to do so.

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Review from Sally S (Daughter of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Springs have kept us informed through the pandemic. My mother has been very well looked after and they have done their utmost to keep her safe, well and happy. They have enabled safe visiting outside through the summer and in a safe Pod more recently. I have just had a 'lateral flow' enabled visit
which was managed with great care and sensitivity.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your understanding. We appreciate it is very hard not being able to see your loved as frequently as you used to. Please let us know if there is anything else, we can do to help.

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Review from B M (Cousin of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with the way this home, staff/management have dealt with these really challenging times of covid. I have had safe visits outside, on WhatsApp and a good first visit indoors. Thank you all!
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.

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Review from N B (Son of Resident) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident of The Springs for five years. I cannot recommend this home highly enough, the care and attention she received was exemplary. The care assistants really did care for her and if something needed rectifying this was quickly done with minimal fuss. The premises was always clean
and all the staff very welcoming. I was fortunate to be able to spend quality time with my mum in her final days whilst being supported by your team. Thank you so so much you are appreciated!
Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Springs Care Home

We really appreciate you taking the time to leave us such lovely comments. We were honoured to help you and your family through such a difficult time.

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Review from Jim J (Husband of Resident) published on 7 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and the staff has been beyond question. Fantastic attitude and everyone here has gone out of their way to be helpful and kind. Can’t fault it at all. Been beautiful to see my wife again through the facilities available.
Reply from Emily Wilson, Customer Advisor on behalf of the team at The Springs Care Home

Thank you so much for your kind words, we really appreciate receiving your lovely feedback.

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Review from Roz G (Daughter of Resident) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent her last few months at The Springs, the staff caring for her were excellent, showing her great compassion and individualised care, even though this pandemic and its restrictions. Due to the nature of my mother's deteriorating condition we were allowed the freedom to visit and regular
COVID testing. I will always be grateful for this access and the compassion shown by the staff in her final days.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.

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Review from Debbie A (Daughter of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into The Springs following a stroke which also affected his dementia. It was a difficult time because of Covid restrictions which meant that we couldn't visit, which was especially hard for my mum. However, the staff were always helpful and kind and contacted us every time there was a
problem. The activities coordinator was especially considerate, taking an interest in Dad as a person and organising Skype and phone calls for us. He seemed to be content at the home, especially having the freedom to walk around the bright corridors and communal areas using his rollator. Mum and I were able to have a compassionate visit the afternoon before Dad passed away, for which we were very grateful. Many thanks to all the staff for caring for Dad in the last weeks of his life.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Springs Care Home

Thank you for your kind words. We are very sorry about your loss. We are glad to help you and your family through such a difficult time.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for The Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for The Springs Care Home is calculated as follows: ( (207 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 258 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Springs Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Dec 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

All of our newly refurbished rooms are tastefully decorated, have their own television, en-suite bathroom and a 24-hour call system. We also encourage residents to personalise their bedrooms with their favourite ornaments and pictures.

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Awards / Recognitions (7)

Meet the Team (4)

Maria

Maria Willis

Job Title: Home Manager

I have been a home manager for over 12 years. I am a registered nurse and have been for nearly 20 years, firstly working in the NHS as a band 5 nurse progressing to ward sister. I left the NHS in 2010 to work in my first care home, progressed very quickly to unit lead and then deputy manager, taking on my first home manager role in 2011 for Bupa. I have had regional roles within the sector, supporting other home managers and improving the quality of care.


I love working in care services as the difference we can make to people’s lives is massive; we are so privileged to help to enhance resident’s lives, and that of their families and friends, too.


Every day is different; being a part of such a fantastic team is so rewarding, with our combined goal to make a difference to those that we care for.


I am married with 2 grown-up children, I have 2 wonderful step-grandchildren and a new baby granddaughter. My family are my world; I love nothing more than everyone coming to our house for a get-together. In my spare time, I enjoy reading, especially whilst sat on a sunbed in the sunshine on holiday!

Georgie

Georgie Flowerdew

Job Title: Clinical Deputy Manager Joined: 2024

During my work experience week at school, I went to the ALEX (Redditch Acute Hospital) and worked on one of the wards for the week. In that week I knew I would always work within the care sector and I have ever since. I started as a care assistant within a nursing home and then became a field care manager in domiciliary care. I thoroughly loved working in a nursing home as a care assistant and knew that was the area of the care sector that I wanted to work in. However, I needed to go away and gain more experience and knowledge first so I could complete the role not only effectively but to a high standard - I completed my nurse training, working as a care assistant.


Once qualified, I made the move to the acute setting to gain more experience. During my time in the NHS, I became a sister in both urgent care and HDU. I also completed my bleep training for Worcestershire Acute Trust and regularly had the bleep over the weekends. The bleep is the clinical site lead, so I would be in charge of the clinical side of the whole of Alexandra Hospital. I enjoyed my time within the acute setting but felt I had gained the experience and knowledge I needed to form a strong base to continue my career within the primary sector and more specifically within a nursing home. I love many aspects of working within care services, but I would say one of my favourite aspects would have to be listening to other people's stories and life experiences.


In my spare time, one of my main hobbies would have to be showing my dogs, we have had the pleasure of running around the green carpets of crafts every year since I started showing. My dogs and horses take up the majority of my free time!

Andrew

Andrew Evans

Job Title: Chef Manager Joined: 2019

I have worked for Bupa for nearly 5 and a half years and have always worked in the hospitality industry.


I enjoy working in care services as every day is different here - seeing the residents enjoying their food and living a better, longer and healthier life is so rewarding.


I love spending my spare time in the garden growing all sorts of fruit, vegetables and flowers, I also enjoy watching my football team play and holidays in Spain with my wife.

Julie

Julie Jones

Job Title: Senior Activity Coordinator Joined: 2022

I'm the Senior Activity Coordinator here at The Springs. I started working in the care sector as my Dad was in a care home and I loved that this role enabled me to give residents a better quality of life.


I have 4 children, 6 grandchildren and two more on the way!


In my spare time, I like walking, reading, jewellery making and also making floral tributes.

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