Care Homes Owned by Bupa Care Homes in Herefordshire

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Review
Score(the average from all locations with a review score)

Only the locations & reviews in Herefordshire for Bupa Care Homes are being shown.

Bupa Care Homes Locations in Herefordshire (1)

1 Care Home owned by Bupa Care Homes in Herefordshire

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Leominster Care Home

44 Bargates, Leominster HR6 8EY

9.9124 Reviews

"Second visit for ray (my uncle). Seems very happy + content when picking him up for a return home. When we dropped him off, they..."Read all 124 reviews

from £1,310 / weekSize 48 rooms

Location Type: Care Home

Staff take their role at Leominster very seriously to provide round the clock care to people over the age of 65. The home offers a warm welcome to anyone needing residential and nursing care, with a dedicated... Read more

Older Person Care
Permanent Care
Respite Care

Residential Care
Nursing Care

Bupa Care Homes Reviews in Herefordshire (124)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.635) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Showing 124 reviews matching selected criteria

Review of Leominster Care Home from Deborah L (Niece of Resident) published on 6 August 2026 Submitted via Postal Card•

Overall Experience

Second visit for ray (my uncle). Seems very happy + content when picking him up for a return home.
When we dropped him off, they remembered him whick was fab and made it more settling for him

staff were excellant

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↩Reply from Alessia Amato, Customer Service Adviser at Leominster Care Home

We appreciate you sharing your experience with our home. We're so glad that the warmth and kindness of our staff have come through in your experience. Thank you for recognizing the care and dedication of our team.

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Review of Leominster Care Home from Eleanor R (Resident / Service User) published on 23 July 2026 Submitted via Postal Card•

Overall Experience

Wonderful. Staff pleasant, helpful, happy. Food perfect.

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↩Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

We're so grateful that you've taken the time to share your thoughts. It is always wonderful to hear words like "Pleasant" and "Helpful" being used to describe our staff. We're committed to making every day as positive and comfortable as possible for you.

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Review of Leominster Care Home from A S (Son of Resident) published on 9 July 2026 Submitted via Postal Card•

Overall Experience

We took mum out for her 90th birthday, staff made sure she was ready when we picked her up, sorted a wheelchair for us to use. Mum medication had been all sorted and carried out beforehand so we had nothing to worry about. Receptionist was very welcoming and when we returned asked if everything went well.

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↩Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

We're so grateful that you've taken the time to share your thoughts. We are delighted to hear that our team have made a difference to your family's experience. It is always wonderful to hear words like "Welcoming" being used to describe our staff. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of Leominster Care Home from Sally Y (Daughter of Resident) published on 8 July 2026 Submitted via Postal Card•

Overall Experience

Amazing - My mum was greeted with hello's and smiles when she first arrived. Shes been made to feel very welcome. Shes enjoying all the activities. Food is lovely, especially like to coffee & cake for the visitors. Mums room is clean and like a hotel. 5 stars from us.

A bonus - able to have a bath which hasn't happened for 11 years.

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↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care Home

Your words remind us why we do what we do, hearing that our care has made a difference to you and your family is truly rewarding. We're pleased to know the meals are hitting the mark, and even better that you are able to enjoy our coffee and cake! It is lovely to know that the care staff have been... Read more

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Review of Leominster Care Home from Paul B (Son of Resident) published on 26 June 2026 Submitted via Postal Card•

Overall Experience

Everything spot on perfect.

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↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care Home

Thank you for your review. We couldn't ask for any better feedback than 'perfect'! Please let us know if there is anything we can do to support you further in the future.

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Review of Leominster Care Home from S P (Resident / Service User) published on 26 June 2026 Submitted via Postal Card•

Overall Experience

Lovely care home, fabulous rooms, very good facilities. They have a wonderful chef- food is excellent. I feel very happy and content staying here.

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↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care Home

Thank you for your kind words about Leominster care home! We are so pleased to hear how much you're enjoying the food and the facilities. Please reach out if there is anything more you need.

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Review of Leominster Care Home from P E (Resident / Service User) published on 1 May 2026 Submitted via Postal Card•

Overall Experience

The care home is like a five star hotel, with all the goodies.

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↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care Home

Thank you for taking the time to leave such a wonderful review. We are so pleased to hear that you feel so pampered at Leominster. We are very proud of our staff and facilities and we are happy that this is reflected in your review.

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Review of Leominster Care Home from Elizabeth P (Resident / Service User) published on 30 April 2026 Submitted via Postal Card•

Overall Experience

Leominster Bupa Care Home is a very attentive place with beautiful regency-style building and welcoming staff and other residents.

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↩Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

We appreciate you taking the time to leave us your comments. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. We are delighted to hear that our team have made a difference to your experience. Please don't hesitate to reach out if there's anything more we can do.

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Review of Leominster Care Home from Sue J (Respite Resident) published on 11 March 2026 Submitted via Postal Card•

Overall Experience

I arrived on 26th and was smilingly greeted and shown to my room which was tastefully decorated in soft cream and navy blue with 2 comfy chairs, a TV and very adequate wardrobes and chest of drawers. The staff have been amazingly attentive and kind throughout my stay. Medical staff have taken responsibility for my medication and brought it to me identifying it each time and explained what each tablet is for. The housekeeping staff ensures that everything runs smoothly managing cleaning team, activities, games, clubs, and visiting entertainers - working wonders in making each resident feel personally cared for and looked after with incredible kindness. the food is exceptional with a choice of menu every meal and cakes, teas and snacks available all day. It has been truly a privilege to have been made to feel part of this loving community. Thank you all.

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↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care Home

Your review means a great deal to our team and we're so grateful you shared your experience. We are happy to hear you feel like a part of our Leominster Care Home family, it's great to have you with us! It's reassuring to hear that our approach to care has brought you peace of mind. We take pride... Read more

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Review of Leominster Care Home from Louisa T (Resident / Service User) published on 20 February 2026 Submitted via Postal Card•

Overall Experience

Pleasant experience, staff very willing and caring.

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↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care Home

It's always encouraging to read reviews like this. It is fantastic to hear you find the team to be attentive and caring- they'll be thrilled to read your review. Please don't hesitate to reach out if there's anything more we can do.

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Review of Leominster Care Home from Kathleen T (Resident / Service User) published on 19 February 2026 Submitted via Postal Card•

Overall Experience

The staff happy + helpful + caring.

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↩Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

We appreciate you sharing your experience with our home. It is always wonderful to hear words like "Happy", "Helpful" and "Caring" being used to describe our staff and we are delighted to hear that our team have made a difference to your experience. We're committed to making every day as positive and comfortable as possible for you.

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Review of Leominster Care Home from E T (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card•

Overall Experience

My father has been in Leominster Care Home for the past 2 months. He has settled really well, is much less anxious and is enjoying getting involved in the many activities. He has been taken in his wheelchair to the local library and enjoyed a trip to Hereford Cathedral. His family are very pleased, and grateful for the care he is receiving. The carers are always cheerful, attentive and keen to please. Thank you!

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↩Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

We appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your family's experience and it is wonderful to hear that your Father has settled in well at Leominster Care Home. We take pride in creating a caring environment, and it's... Read more

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Review of Leominster Care Home from C G (Sister-in-law of Resident) published on 9 January 2026 Submitted via Postal Card•

Overall Experience

Staff always very helpful.

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↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care Home

Thank you for your feedback. We are so pleased to hear that you find the staff at Leominster to be helpful. Thank you for choosing us for your stay.

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Review of Leominster Care Home from Yvonne M (Resident / Service User) published on 12 November 2025 Submitted via Postal Card•

Overall Experience

Since my arrival yesterday, I have been met with warmth by every member of staff. My room is lovely and I feel very happy and comfortable.

The food is first class. Absolutely lovely.

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↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care Home

We're so grateful that you've taken the time to share your thoughts. We hope Leominster care home did everything to make the transition as easy as possible. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment... Read more

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Review of Leominster Care Home from Jane C (Friend of Resident) published on 5 November 2025 Submitted via Postal Card•

Overall Experience

She is very well cared for and everyone is very helpful and friendly.

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↩Reply from David Mclean, Customer Service Adviser at Leominster Care Home

We're so grateful that you've taken the time to share your thoughts. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of Leominster Care Home from Rosemary C (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card•

Overall Experience

My mum has lived in this home for 8+ years and has loved it from the day she arrived. Whenever you visit you get a real sense of community and care. All the staff are so caring, nothing is ever too much trouble for them for their residents or their families. I think of the home as a safe haven. It can't be faulted.

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↩Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your lovely review. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. It is always nice to hear words like "caring" and "nothing is too much trouble" being used to describe our care. We're looking forward to creating many more happy memories with you and your family.

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Review of Leominster Care Home from E C (Resident / Service User) published on 25 September 2025 Submitted via Postal Card•

Overall Experience

Can't ask for more.

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↩Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

We appreciate you taking the time to leave us your lovely comments. We hope Leominster Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that you are comfortable and happy. Thank you for choosing Leominster for your stay.

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Review of Leominster Care Home from Sylvia H (Resident / Service User) published on 25 September 2025 Submitted via Postal Card•

Overall Experience

I find most of the time entertainment and staff are very good, even when feeling poorly.

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↩Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

Thank you for your lovely words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of Leominster Care Home from J W (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card•

Overall Experience

Could not be happier with the care home. Mum is well looked after, the staff go out of there way to make my mum feel welcome. Staff are very approachable and easy to talk to.

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↩Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

Thank you for your lovely comments. We are so pleased to hear that you are impressed with the high standards of care and support provided at Leominster Care Home. It is wonderful to hear that your Mum is happy and comfortable and we hope to continue providing your loved one with the best possible care.

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Review of Leominster Care Home from P F (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card•

Overall Experience

The care home is welcoming, clean and bright, with helpful friendly staff, my father has just moved in so my impressions are perhaps not very in depth as they are based on just a few days. He seems to be starting to find his feet, joining activities and exercising as much as possible.

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↩Reply from Lisa Henderson, Customer Care Advisor at Leominster Care Home

Thank you for your lovely review. It is always nice to hear words like "Helpful" and "Friendly" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Father with the best possible care.

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Awards / Recognitions (9)

30 Jan 2026Recipient: Bupa Care Homes
31 Jan 2025Recipient: Bupa Care Homes
28 Feb 2023Recipient: Bupa Care Homes

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