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Care Home Owned by Bupa Care Homes in Herefordshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Herefordshire

Only the locations & reviews in Herefordshire for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10734 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Herefordshire (1)

 - Browse 1 Care Home owned by Bupa Care Homes in Herefordshire
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Leominster Care Home
44 Bargates, Leominster HR6 8EY 
9.9 116 reviews
Leominster Care Home, Leominster, Herefordshire
"I arrived on 26th and was smilingly greeted and shown to my room which was tastefully decorated in soft cream and navy blue with 2 comfy…"   Read all 116 reviews
  • from £1,310 / week
  • 48 Rooms
Location Type Care Home

Staff take their role at Leominster very seriously to provide round the clock care to people over the age of 65. The home offers a warm welcome to anyone needing residential and nursing care, with a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews in Herefordshire (116)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.653) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Leominster Care Home

from Sue J (Respite Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived on 26th and was smilingly greeted and shown to my room which was tastefully decorated in soft cream and navy blue with 2 comfy chairs, a TV and very adequate wardrobes and chest of drawers. The staff have been amazingly attentive and kind throughout my stay. Medical staff have taken responsibility
for my medication and brought it to me identifying it each time and explained what each tablet is for. The housekeeping staff ensures that everything runs smoothly managing cleaning team, activities, games, clubs, and visiting entertainers - working wonders in making each resident feel personally cared for and looked after with incredible kindness. the food is exceptional with a choice of menu every meal and cakes, teas and snacks available all day. It has been truly a privilege to have been made to feel part of this loving community. Thank you all.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We are happy to hear you feel like a part of our Leominster Care Home family, it's great to have you with us! It's reassuring to hear that our approach to care has brought you peace of mind. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We're committed to making every day as positive and comfortable as possible for you.
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Review of

Leominster Care Home

from Louisa T (Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant experience, staff very willing and caring.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care HomeIt's always encouraging to read reviews like this. It is fantastic to hear you find the team to be attentive and caring- they'll be thrilled to read your review. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Leominster Care Home

from Kathleen T (Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff happy + helpful + caring.
Reply from Fran Donno, Customer Service Adviser at Leominster Care HomeWe appreciate you sharing your experience with our home. It is always wonderful to hear words like "Happy", "Helpful" and "Caring" being used to describe our staff and we are delighted to hear that our team have made a difference to your experience. We're committed to making every day as positive and comfortable as possible for you.
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Review of

Leominster Care Home

from E T (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Leominster Care Home for the past 2 months. He has settled really well, is much less anxious and is enjoying getting involved in the many activities. He has been taken in his wheelchair to the local library and enjoyed a trip to Hereford Cathedral. His family are very pleased,
and grateful for the care he is receiving. The carers are always cheerful, attentive and keen to please. Thank you!
Reply from Fran Donno, Customer Service Adviser at Leominster Care HomeWe appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your family's experience and it is wonderful to hear that your Father has settled in well at Leominster Care Home. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We're looking forward to creating many more happy memories with you and your family.
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Review of

Leominster Care Home

from C G (Sister-in-law of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always very helpful.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care HomeThank you for your feedback. We are so pleased to hear that you find the staff at Leominster to be helpful. Thank you for choosing us for your stay.
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Review of

Leominster Care Home

from Yvonne M (Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my arrival yesterday, I have been met with warmth by every member of staff. My room is lovely and I feel very happy and comfortable.
The food is first class. Absolutely lovely.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Leominster Care HomeWe're so grateful that you've taken the time to share your thoughts. We hope Leominster care home did everything to make the transition as easy as possible. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We're pleased to know the meals are hitting the mark! Our catering team always aims to provide variety, comfort and quality. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Leominster Care Home

from Jane C (Friend of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is very well cared for and everyone is very helpful and friendly.
Reply from David Mclean, Customer Service Adviser at Leominster Care HomeWe're so grateful that you've taken the time to share your thoughts. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review of

Leominster Care Home

from Rosemary C (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived in this home for 8+ years and has loved it from the day she arrived. Whenever you visit you get a real sense of community and care. All the staff are so caring, nothing is ever too much trouble for them for their residents or their families. I think of the home as a safe haven. It can't
be faulted.
Reply from David Mclean, Customer Service Adviser at Leominster Care HomeThank you for your lovely review. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. It is always nice to hear words like "caring" and "nothing is too much trouble" being used to describe our care. We're looking forward to creating many more happy memories with you and your family.
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Review of

Leominster Care Home

from E C (Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't ask for more.
Reply from Fran Donno, Customer Service Adviser at Leominster Care HomeWe appreciate you taking the time to leave us your lovely comments. We hope Leominster Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that you are comfortable and happy. Thank you for choosing Leominster for your stay.
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Review of

Leominster Care Home

from Sylvia H (Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find most of the time entertainment and staff are very good, even when feeling poorly.
Reply from Fran Donno, Customer Service Adviser at Leominster Care HomeThank you for your lovely words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review of

Leominster Care Home

from J W (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Could not be happier with the care home. Mum is well looked after, the staff go out of there way to make my mum feel welcome. Staff are very approachable and easy to talk to.
Reply from Fran Donno, Customer Service Adviser at Leominster Care HomeThank you for your lovely comments. We are so pleased to hear that you are impressed with the high standards of care and support provided at Leominster Care Home. It is wonderful to hear that your Mum is happy and comfortable and we hope to continue providing your loved one with the best possible care.
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Review of

Leominster Care Home

from P F (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is welcoming, clean and bright, with helpful friendly staff, my father has just moved in so my impressions are perhaps not very in depth as they are based on just a few days. He seems to be starting to find his feet, joining activities and exercising as much as possible.
Reply from Lisa Henderson, Customer Care Advisor at Leominster Care HomeThank you for your lovely review. It is always nice to hear words like "Helpful" and "Friendly" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Father with the best possible care.
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Review of

Leominster Care Home

from Chris J (Son of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed by the high standard of care for patients and residents a like. Well organised and very good choice of activities.
Reply from Lisa Henderson, Customer Care Advisor at Leominster Care HomeThank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review of

Leominster Care Home

from Theresa O (Respite Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coming to Bupa care home was somewhat disappointing - in that I was promised "intensive" treatment after hip surgery.
Although the intensive treatment was not available, I can truly state that the nursing staff, domestic staff and management have been absolutely fantastic. No request has been refused
in that if not available then a compromise is made. The staff are all act such professionally, respectful - always with a smile. I cannot speak more highly of all the staff. Particularly would like to mention two specific members of staff - lovely people.
Reply from David Mclean, Customer Service Adviser at Leominster Care HomeThank you for your feedback and for your kind words about the care you received whilst in Leominster Care Home. It is always nice to hear words like "professional" and "respectful" being used to describe our care. In regard to the promised "intensive" treatment after hip surgery, could you please contact our Feedback Team so we could discuss this further?
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Review of

Leominster Care Home

from Susan M (Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrived here I was completely immobile with the professionals and carers I am now able to get up and with the help of a zimmer frame can walk to the door, I can't use the zimmer frame for long becuase of my shoulder.
Reply from Lisa Henderson, Customer Care Advisor at Leominster Care HomeThank you for taking the time to leave your review. It is lovely to hear to move around now with the help of your frame. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review of

Leominster Care Home

from G N (Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find my fellow residents very friednly, also the staff likewise.
Reply from Maria Ricketts, Customer Care Adviser at Leominster Care HomeThank you for your feedback. We are very happy to hear you can feel at ease with your fellow residents and staff in our care home. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review of

Leominster Care Home

from P M (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel extremely happy and confident that my mum is well cared for. Living 4 hours away used to be a daily worry, but not anymore! I know my mum is safe and happy. That is all I can ask for.
The home is beautifully kept and never smells!
The food is always really good. Not seen my mum eat so much
in years! Thank you!
Reply from Lisa Henderson, Customer Care Advisor at Leominster Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. It is great to hear you feel that your Mum is safe and happy at our home. We hope to continue providing your Mum with the best possible care.
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Review of

Leominster Care Home

from M P (Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not be happier with all the services provided by the home. The staff are all excellent.
Reply from Fran Donno, Customer Service Adviser at Leominster Care HomeWe appreciate you taking the time to leave us your kind words. We are so pleased to hear that you are happy and well looked after and cared for at Leominster Care Home. If there is anything we can do to make your stay even more comfortable, please do let us know.
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Review of

Leominster Care Home

from K C (Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Home is very, very well kept.
Reply from Fran Donno, Customer Service Adviser at Leominster Care HomeThank you for your kind review. We are so pleased to hear that you are impressed with the high standards of care provided by our staff. It is wonderful to hear that you are having a pleasant time during your stay with us. We hope to continue providing you with the best possible care.
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Review of

Leominster Care Home

from J W (Sister of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my sister has come to the home, her health has deteriorated yet the staff continue to treat her with care, kindness and empathy. hey are always very professional and respect her dignity. They have been understanding as she has gradually lost her independence and always willing to listen and adapt
to meet her needs.
Reply from Fran Donno, Customer Service Adviser at Leominster Care HomeThank you for taking the time to leave us your review. It is always lovely to hear words like "Kindness" and "Empathy" being used to describe our care and we are pleased to hear that your Sister is treated with respect by our staff at Leominster Care Home. Please let us know if there is anything we can do to make your Sister's stay as comfortable as possible.
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Awards / Recognitions (9)

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