Leominster Care Home

44 Bargates, Leominster HR6 8EY
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9.8 105 Reviews
  • Leominster Care Home, Leominster
Staff take their role at Leominster very seriously to provide round the clock care to people over the age of 65. The home offers a warm welcome to anyone needing residential and nursing care, with a dedicated care team on hand to offer support for conditions such as Parkinson's.

Close to local amenities the home offers comfortable accommodation within pleasant surroundings. There are lots of places to socialise and relax around the home, including a large open lounge and two cosier spaces filled with comfy armchairs and tall windows.

All bedrooms are ensuite and have a 24-hour call system. The beautiful garden is a lovely spot for sitting and catching up with friends and family.

The home’s chef provides a balanced menu of nutritional food for residents to enjoy and extra dietary requirements are always met.

Residents benefit from regular activities and events organised by the home’s dedicated activities co-ordinator who will adapt sessions to accommodate resident’s mobility and ability.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Fleur Bright (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (15)

Leominster Care Home Reviews (105)

9.8

Leominster Care Home has a Review Score of 9.8 (9.792) out of 10, based on 25 reviews in the last 2 years.
Over all time Leominster Care Home has 105 reviews.

Overall Experience
  • 92
  • 12
  • 1
  • 0
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Date Published
  • 105
  • 7
  • 15
  • 25
  • 80
Reviewer Connection to Leominster Care Home
  • 26
  • 21
  • 17
  • 10
  • 7
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 105, showing 1-20
Review from P F (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is welcoming, clean and bright, with helpful friendly staff, my father has just moved in so my impressions are perhaps not very in depth as they are based on just a few days. He seems to be starting to find his feet, joining activities and exercising as much as possible.
Reply from Lisa Henderson, Customer Care Advisor at Leominster Care Home

Thank you for your lovely review. It is always nice to hear words like "Helpful" and "Friendly" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Father with the best possible care.

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Review from Chris J (Son of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed by the high standard of care for patients and residents a like. Well organised and very good choice of activities.
Reply from Lisa Henderson, Customer Care Advisor at Leominster Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Theresa O (Respite Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coming to Bupa care home was somewhat disappointing - in that I was promised "intensive" treatment after hip surgery.
Although the intensive treatment was not available, I can truly state that the nursing staff, domestic staff and management have been absolutely fantastic. No request has been refused
in that if not available then a compromise is made. The staff are all act such professionally, respectful - always with a smile. I cannot speak more highly of all the staff. Particularly would like to mention two specific members of staff - lovely people.
Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your feedback and for your kind words about the care you received whilst in Leominster Care Home. It is always nice to hear words like "professional" and "respectful" being used to describe our care. In regard to the promised "intensive" treatment after hip surgery, could you please contact our Feedback Team so we could discuss this further?

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Review from Susan M (Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrived here I was completely immobile with the professionals and carers I am now able to get up and with the help of a zimmer frame can walk to the door, I can't use the zimmer frame for long becuase of my shoulder.
Reply from Lisa Henderson, Customer Care Advisor at Leominster Care Home

Thank you for taking the time to leave your review. It is lovely to hear to move around now with the help of your frame. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from G N (Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find my fellow residents very friednly, also the staff likewise.
Reply from Maria Ricketts, Customer Care Adviser at Leominster Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your fellow residents and staff in our care home. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from P M (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel extremely happy and confident that my mum is well cared for. Living 4 hours away used to be a daily worry, but not anymore! I know my mum is safe and happy. That is all I can ask for.
The home is beautifully kept and never smells!
The food is always really good. Not seen my mum eat so much
in years! Thank you!
Reply from Lisa Henderson, Customer Care Advisor at Leominster Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. It is great to hear you feel that your Mum is safe and happy at our home. We hope to continue providing your Mum with the best possible care.

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Review from M P (Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not be happier with all the services provided by the home. The staff are all excellent.
Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

We appreciate you taking the time to leave us your kind words. We are so pleased to hear that you are happy and well looked after and cared for at Leominster Care Home. If there is anything we can do to make your stay even more comfortable, please do let us know.

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Review from K C (Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Home is very, very well kept.
Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

Thank you for your kind review. We are so pleased to hear that you are impressed with the high standards of care provided by our staff. It is wonderful to hear that you are having a pleasant time during your stay with us. We hope to continue providing you with the best possible care.

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Review from J W (Sister of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my sister has come to the home, her health has deteriorated yet the staff continue to treat her with care, kindness and empathy. hey are always very professional and respect her dignity. They have been understanding as she has gradually lost her independence and always willing to listen and adapt
to meet her needs.
Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave us your review. It is always lovely to hear words like "Kindness" and "Empathy" being used to describe our care and we are pleased to hear that your Sister is treated with respect by our staff at Leominster Care Home. Please let us know if there is anything we can do to make your Sister's stay as comfortable as possible.

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Review from J M (Wife of Resident) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A nice warm friendly welcoming care home. All members of staff were on hand to help with anything you need etc. I felt very happy when visiting, nothing was to much for them. I just want to say a big thank you to all. You do an amazing service.
Reply from Maria Ricketts, Customer Care Adviser at Leominster Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Guy L (Son of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at Leominster Care Home for her last 4 months. They could not have done more and could not have looked after her in a more caring, dignified way. Everything about the home is well organised, clean, accessible and focused on the residents.
We were kept informed and supported at every stage
and nothing was too much trouble.
Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you felt at ease with your Mum in our care. Hopefully, you will go away from this feeling like she received the best possible care.

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Review from N K (Son of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care that my mother has received at Leominster Care Home. The staff are caring, professional and have empathy with residents. Any medical issues are dealt with promptly and efficiently. The food is top quality, I could not recommend this home strongly and highly.
Reply from Rosie Smith, Customer Advisor at Leominster Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Leominster Care Home. It is always wonderful to hear our staff described as "caring", "professional" and as having "empathy". We hope that your Mother continues to enjoy her time within the home and we are thrilled you are all so pleased with it!

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Review from Phyllis D (Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Vey good place to be in.
Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from J R (Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Smashing home. The staff are excellent.
Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave your kind words. It is always nice to hear words like "Smashing home" and "staff are excellent" being used to describe our care. We hope to continue providing you with the best possible care.

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Review from Lorna W (Partner of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well-organised and extremely caring staff who go over and beyond in their care and activities for the residents.
Reply from Maria Ricketts, Customer Care Adviser at Leominster Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.

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Review from D W (Wife of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely impressed with all aspects of the provision at Leominster Care Home. The home has a warm and happy atmosphere. The staff are friendly, professional and very welcoming to family members and friends who visit. They are very attentive and communicate concerns or positives very well
with family. Cleanliness cannot be faulted. The home is very well-managed and residents enjoy access to a wide range of activities and a beautiful garden. I cannot fault the home, thank you.
Reply from Rosie Smith, Customer Advisor at Leominster Care Home

Hello and thank you for taking the time to leave the staff at Leominster Care Home such a lovely review. It is great to hear home has such a "warm" and "happy" atmosphere. We are incredibly proud of our staff and it is wonderful to hear them described as "friendly", "professional" and "welcoming". Thank you so much for your kind words and best wishes.

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Review from James V (Son of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Leominster Care Home, they are all excellent. I am so grateful to all of them for the exceptional and professional care they give my mum. My mum feels happy and safe under their care and all the staff go above and beyond to make sure my mum feels comfortable. When
I visit I am very welcomed and thank you to the chef, I am able to have a meal with her. I can't thank you enough for the peace of mind it gives me knowing my mum is well cared for.
Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and it is always nice to hear words like "exceptional", "professional" and "staff go above and beyond" being used to describe our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from Lesley S (Friend of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my friend came from hospital she could not work her legs, hands were in general shut down. Within weeks of being now with you guys, she is working her body, she is up and ready for the day and looks alive again. You are all so friendly and always ready to go the extra mile. Thank you for being
'kind'.
Reply from David Mclean, Customer Service Adviser at Leominster Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, which is clearly showing with the progress she has made in our care home. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from K J (Daughter of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been made very welcome, especially by Beaut the dog. She has a very pleasant room. The staff are attentive. We are satisfied all round. Well done to all!
Reply from Maria Ricketts, Customer Care Adviser at Leominster Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Emma D (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one Mum has thought of Leominster as home which can only be down to every member of the team making Mum feel valued and happy. Everyone from all areas of the home goes out of their way to help and always goes the extra mile, as a family member visiting Mum, I and my family are always made welcome
and nothing is too much trouble.
Reply from Fran Donno, Customer Service Adviser at Leominster Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Mum in our care and we are pleased to hear that your Mum feels like part of our Leominster family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Leominster Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Leominster Care Home is calculated as follows: ( (242 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 298 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Leominster Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Newly refurbished, Leominster offers en suite spacious bedrooms available for residential and nursing care. Residents are encouraged to personalise their rooms with small items from home. Situated in the heart of Leominster town, the home is ideally located close to all local amenities and has good transport links.

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Awards / Recognitions (9)

Meet the Team (13)

Fleur

Fleur Bright

Job Title: Home Manager

I have worked with Bupa for over 20 years' in numerous roles from Clinical Nurse Trainer to Clinical Deputy Manager and now have returned to take on the role as Home Manager at Leominster. I love the family feeling within the home.

Viv

Viv Jaine

Job Title: Senior Activity Co-Ordinator and Senior Housekeeper Joined: 1996

I have worked at the Leominster Care Home for 27 years, originally as a Bursar. I enjoy organising and facilitating a range of activities, events and trips for our residents. I love the interaction with our residents and I enjoy working with a great team of people.


Our team of Housekeepers pride themselves on keeping the Home immaculate and ensuring the residents have a clean and well-presented environment to live in.


I was born in Herefordshire and live locally. When I am not working I enjoy spending time with friends and family.

Gemma

Gemma Davis

Job Title: Receptionist

I have worked at Leominster as a Receptionist for 5 years. I really enjoy my job - it’s not just about answering the phone or opening the door with a smile. It’s about building trusting relationships with our residents, their family and friends. I enjoy making a difference in our residents' lives.

Andrea

Andrea Morris

Job Title: Financial Administrator Joined: 2023

I love the balance of my job. You spend time at your desk doing your admin and finance, but also have the pleasure of visiting and speaking to residents and families. I love the team that works here.


Previous to working at Leominster Care Home, I worked for the Natwest Registrars Department and for a property management company at Yorkshire Building Society. I have since moved from Bristol to Pembridge and love living in the country.


In my spare time, I love reading, walking and relaxing by painting watercolours and pencil drawings. I live with my Husband Tony, and we have a son and a beautiful granddaughter called Primrose. I am passionate about my two cockapoos called Teddy and Phoebe Rose.

Morgan

Morgan Powell

Job Title: Senior Care Assistant

I have been at Bupa for 7 years and have worked in a variety of different roles. I started as a weekend Kitchen Assistant, then I became a Care Assistant and I'm now a Senior Care Assistant. I love working at Bupa because of the colleagues I work with and the wonderful residents I care for every day.

Elisa

Elisa Taylor

Job Title: Senior Care Assistant Joined: 2010

I have worked at Bupa for 13 years. I started off as a carer and have progressed to senior care assistant in Nursing. I love spending my days looking after our residents.

India

India Cooke

Job Title: Care Assistant

I have worked here as a Care Assistant for a total of 8 years. I did leave for a brief period in between but I returned as I missed the residents and am passionate about making a difference in their lives.

Caitlin

Caitlin Jones

Job Title: Care Assistant

I have worked at Leominster as a Care Assistant for 4 years and I'm currently applying for the role of Senior Carer as I want to progress within Bupa. I enjoy making a difference in the lives of our residents.

Jean

Jean Hackley

Job Title: Care Assistant

I started as a Housekeeper 13 years ago, and since then I have worked as a Carer, in the kitchen and laundry. I am also an engagement and well-being champion. I enjoy being part of the BUPA family and find every day rewarding looking after our wonderful residents.

Pawel

Pawel Buczek

Job Title: Chef Manager Joined: 2020

I am the chef manager at Leominster Care Home and have worked for Bupa for just over 4 years. Seeing the smiles on residents' faces is why I love working here.


In my spare time, I enjoy fishing - I am currently travelling around England, Wales and Scotland to fish.

Michelle

Michelle Childs

Job Title: Kitchen Assistant/Chef

I've been part of the Leominster team for 19 years. I'm a Kitchen Assistant and help the Chef. I enjoy making the residents happy and finding out what their favourite foods are.

Andrew

Andrew Weaver

Job Title: Kitchen Assistant

I have worked as a Kitchen Assistant for 14 years and have recently become an engagement champion as well. I enjoy working here as I get to meet lots of different people every day.

Karl

Karl Pullen

Job Title: Maintenance Operative Joined: 2022

I am the maintenance Operative within the Care Home dealing with day-to-day issues, general maintenance and gardening.


I enjoy working here as there's a different job every day and I like to make the residents' lives that little bit happier. I have been a gardener most of my life and I also enjoy resolving problems and maintenance issues.


I live within walking distance of the home with my daughter and partner. My spare time is spent with my daughter and walking my two dogs. I love gardening and drawing.

Frequently Asked Questions about Leominster Care Home

What types of Care is Leominster Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Leominster Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Leominster Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Leominster Care Home to the centre of Leominster?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Leominster Care Home to verify any information. View our terms and conditions. Leominster Care Home has an Enhanced Service - more info.