Staff take their role at Leominster very seriously to provide round the clock care to people over the age of 65. Residents can receive both short and long term care depending on their individual needs. Care is also available to people living with Parkinson's.
Located in the centre of Herefordshire town, close to local amenities the home offers comfortable accommodation within pleasant surroundings. There are three furnished lounges for residents to share time with their friends and families, as well as an extensive private lounge. All bedrooms are ensuite and have a 24 hour call system.
The home’s chef provides a balanced menu of nutritional food for residents to enjoy daily, and extra dietary requirements are always met.
Residents benefit from regular activities and events organised by the home’s dedicated activities co-ordinator who will adapt sessions to accommodate resident’s mobility and ability. Bingo is a favourite of residents at Leominster.
Group: Bupa Care Homes
Person in charge: Sally Simmons (General Manager)
Local Authority / Social Services: Herefordshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users
Registered Care Categories*: Old Age • Physical Disability
Specialist Care Categories: Parkinson's Disease • Stroke
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Czech, Italian
Single Rooms: 51
Rooms with ensuite WC: 48
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Leominster Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Leominster Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Leominster Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.696 for Leominster Care Home is calculated as follows: ( (261 Excellents x 5) + (85 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 358 Ratings = 4.696
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.686 Points relating to the number of positive Reviews for Leominster Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.2 Target = 0.686
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Leominster Care Home has a Review Score of 9.4 (9.382) from 30 Reviews
Review submitted from a Postal Card by C T (Resident) on Friday 26 January 2018. Relates to October 2017.
Very pleased with the home. Everyone very good, my room was very clean and tidy.
One problem, the bed was poor, better quality beds.
How likely would you be to recommend Leominster Care Home? Likely
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Jayne Duck, Customer Services Administrator at Leominster Care Home responded to this review on 26 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Boyan L (Respite Resident) on Friday 12 January 2018. Relates to December 2017.
I was convalescing at Leominster Care home following foot/ankle tendon surgery at the hospital. My stay was excellent as the post-operation swelling reduced with rest and foot elevation. The nursing and care staff were very helpful and nothing was too much trouble they were all friendly and caring.
The only negative was that I could only have a shower once a weekly but was able to do it myself after the 4th day.
How likely would you be to recommend Leominster Care Home? Likely
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Jayne Duck, Customer services administrator at Leominster Care Home responded to this review on 12 Jan 2018:
Thank you for your review. I hope that you are now back in good health and are able to get around better after your surgery. I'm so glad to hear that you were well cared for while in our care and your kind words about our staff.
Review submitted from a Postal Card by Gail S (Daughter of Resident) on Tuesday 17 October 2017. Relates to October 2017.
My mum has received the most wonderful care and support during her three week respite stay. The staff have always been so kind and patient with her.
They have slowly built her confidence and with gentle encouragement, she has regained her appetite and is now eating all her delicious lunch and chatting to other residents.
You receive a warm welcome as soon as you step through the door.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Leominster Care Home responded to this review on 18 Oct 2017:
Thank you for your review. I'm so glad to hear that your mum enjoyed her stay with us and that she has got some of her confidence back and enjoying her food. I hope that she will come and stay with us again for some respite care.
Review submitted from a Postal Card by Michelle H (Granddaughter of Resident) on Thursday 14 September 2017. Relates to September 2017.
The home is very welcoming. The staff are all friendly, are very respectful of the residents and treat them with dignity.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Leominster Care Home responded to this review on 15 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by N T (Son of Resident) on Thursday 14 September 2017. Relates to September 2017.
Lovely clean home with very friendly and caring staff that will help out with any requests. A few nurses are exceptionally good and seem to go beyond the call of duty. I would be very happy to recommend this home to anyone.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Leominster Care Home responded to this review on 15 Sep 2017:
Thank you for your review and kind words about our staff it is lovely to hear that they go beyond the call of duty to make the residents happy and well cared for.
Review submitted from a Postal Card by D E (Resident) on Thursday 14 September 2017. Relates to August 2017.
I came into Leominster Care Home in a very bad state. I cried for several days owing to my illness and the death of my husband. Whilst I was in here the carers took care of me and welcomed me and brought me back to myself after several weeks. I would tell anyone how nice it is in Leominster Care Home.
How likely would you be to recommend Leominster Care Home? Likely
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Jayne Duck, Customer services administrator at Leominster Care Home responded to this review on 14 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by N C (Son of Resident) on Wednesday 13 September 2017. Relates to September 2017.
I am referring to the nursing home section. I find the staff helpful, caring and very attentive. Very good.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Leominster Care Home responded to this review on 14 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by S H (Resident) on Monday 8 May 2017. Relates to March 2017.
I am a vegetarian and I find that the choice is very limited. Otherwise, I am satisfied with all other service provision. Staff are very pleasant and friendly.
How likely would you be to recommend Leominster Care Home? Neither Unlikely or Likely
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Jayne Duck, Customer Services Administrator at Leominster Care Home responded to this review on 11 May 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Alice P (Daughter-in-law of Resident) on Thursday 20 April 2017. Relates to April 2017.
When father-in-law was taken in at Bupa, the staff and management made him feel at home. The management gave us peace of mind that his needs would be met to the highest standard.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Leominster Care Home responded to this review on 26 Apr 2017:
Thank you for your lovely review regarding Leominster Care Home. I am so pleased that you are happy with this home, their staff and management, and the care your Father receives. We really appreciate your feedback. The Bupa Customer Care Team.
Review submitted from a Postal Card by G W (Resident) on Tuesday 11 April 2017. Relates to April 2017.
More than satisfied and happy.
How likely would you be to recommend Leominster Care Home? Likely
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Emily Wilson, Customer Service Administrator at Leominster Care Home responded to this review on 19 Apr 2017:
Thank you for your kind feedback. I am pleased that you are happy with Leominster Care Home. The Bupa Customer Care Team.
Review submitted from a Postal Card by Angie F (Daughter-in-law of Resident) on Tuesday 11 April 2017. Relates to April 2017.
The home is lovely, very welcoming. The staff are lovely and very friendly. The care they give is wonderful. The Father-in-Law is not known for his compliments but says the food is excellent.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Leominster Care Home responded to this review on 19 Apr 2017:
Thank you for your kind feedback. I am pleased that you are happy with the staff at Leominster and that your Father-in-law enjoys his meals here! The Bupa Customer Care Team.
Review submitted from a Postal Card by E P (Daughter of Resident) on Tuesday 11 April 2017. Relates to April 2017.
Very welcoming to residents and family. Excellent food and cleanliness. Listen to the residents and respond to requests.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Leominster Care Home responded to this review on 19 Apr 2017:
Thank you for your lovely feedback, we really appreciate it. I am pleased that you are happy with Leominster Care Home and that you would recommend this home to others. The Bupa Customer Care Team.
Review submitted from a Postal Card by B W (Resident) on Tuesday 11 April 2017. Relates to April 2017.
The care offered is good, friendly and helpful. The help given when needed for personal details, such as washing, dressing, looking after when ill are good and caring.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Leominster Care Home responded to this review on 19 Apr 2017:
Thank you for sharing your kind feedback with us. I am pleased that you are happy with the care that Leominster provide. The Bupa Customer Care Team.
Review submitted from a Postal Card by Maurice T (Resident) on Friday 7 April 2017. Relates to March 2017.
Carers generally caring and helpful. Sometimes seem to rush - probably because they have so many residents to see at the same time. Food, good generally and will react positively to suggestions. Laundry service good. Cleaning good. Senior staff will listen and act on request or suggestions. Some careers sometimes need to listen to residents requests more sympathetically.
How likely would you be to recommend Leominster Care Home? Likely
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Review submitted from a Postal Card by Randy R (Husband of Resident) on Tuesday 28 March 2017. Relates to March 2017.
I cannot praise too highly the services, care, compassion of all the staff at the Bupa Leominster Care Home afforded to each and all the residents including the extended families of said residents.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Jamie, National Development Manager at Leominster Care Home responded to this review on 30 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by R C (Son of Resident) on Tuesday 28 March 2017. Relates to March 2017.
Very friendly, helpful staff who are always caring and professional at all times.
Staff and management have always been very caring and supportive to my father and us as a family.
Staff and management have always kept us well informed.
The home is always clean and spotless.
We always have a warm and friendly welcome from reception staff.
Food always seems good and fresh with a good choice.
I would like it considered that a reduced rate should be applied when residents are in hospital more than a week as they are not using any staff, food, heating and are still charged full rate.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Leominster Care Home responded to this review on 04 Apr 2017:
Thank you for your kind review, we really appreciate it. I will share your comments with the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Adam H (Grandson of Resident) on Monday 27 March 2017. Relates to March 2017.
Bupa Leominster are looking after my Nan, I am very happy with the way the girls are looking after my Nan. Always taking the time to talk to her and when they are generally walking past, they always pop their heads in the door to say hello. Food is always brilliant and my Nan never complains.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Jamie, National Development Manager at Leominster Care Home responded to this review on 27 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by A B (Wife of Resident) on Wednesday 22 March 2017. Relates to March 2017.
I was in the care home is nearly 5 weeks for respite care.
I am elderly and was suffering from a chest infection. I could not fault the care and attention shown to me by all the staff. I was treated with dignity and respect and everyone made me feel special. Nothing was too much trouble. I am diabetic and all my dietary needs were taken care of and I was even able to eat the wonderful homemade cake and puddings because they were diabetic friendly. There was always a good choice on the menu and food was tasty and good quality. I would highly recommend this care home to anyone who needed extra care, support and TLC.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Jamie, National Development Manager at Leominster Care Home responded to this review on 24 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Ann R (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
The whole family are delighted with the care and attention given to my mother. Nothing is too much trouble. Most importantly, it has given her a whole new lease of life and she thoroughly enjoys all the different activities.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Jamie, National Development Manager at Leominster Care Home responded to this review on 24 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by E D (Daughter-in-law of Resident) on Tuesday 21 March 2017. Relates to March 2017.
Very happy with the care but not happy with fees increasing the percentage each year which is over and above inflation.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Review submitted from a Postal Card by Rosalind S (Daughter of Resident) on Tuesday 21 March 2017. Relates to March 2017.
All staff are great and always very helpful.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Review submitted from a Postal Card by Valerie A (Daughter of Resident) on Monday 20 March 2017. Relates to March 2017.
So long as mum is in Leominster Care Home we know she is in good hands.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Jamie Barrett, National Development Manager at Leominster Care Home responded to this review on 24 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Clare D (Daughter of Resident) on Thursday 16 March 2017. Relates to January 2017.
My father was fast-tracked into Leominster as he was not expected to live very long. Due to the care and dedication of the staff he has pulled through, is still with us some 8 months later. I cannot praise all the staff enough. They always make you so welcome when visiting and could not think of a better place I would like my dad to be. They are a credit to the company- well done.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Leominster Care Home responded to this review on 17 Mar 2017:
That is absolutely amazing to hear, thank you so much for sharing your feedback with us. I am so pleased. I will ensure to feed this back to the home manager so they are aware of the amazing support they are providing. Thank you so much again, we really appreciate it. Best wishes, The Bupa Customer Care Team.
Review submitted from a Postal Card by J P F (Resident) on Thursday 9 March 2017. Relates to February 2017.
A safe, caring home. High standards of cleanliness, friendly atmosphere. Residents are treated with dignity at all times.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Leominster Care Home responded to this review on 10 Mar 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Jen G (Friend of Resident) on Monday 12 December 2016. Relates to December 2016.
My old friend of 90 years old couldn't have been looked after better in all ways of care to the end of her life in August 2016.
Apart from the occasional moment, everything was in place for top care from everyone at the home and I would recommend it to anyone who requires the best care possible.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Leominster Care Home responded to this review on 19 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Peter C (Son of Resident) on Thursday 17 November 2016. Relates to November 2016.
My mum spent the last six years of her life in the Leominster Care Home, and during that time she was always happy, contented and very well cared for. Over the years, we have made many good friends amongst the staff, a great bunch of people working in an exceptionally well-run care home.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Leominster Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Vera J (Widow Widower) on Friday 23 September 2016. Relates to September 2016.
Excellent care. Very friendly and helpful staff.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Leominster Care Home responded to this review on 26 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by John G (Husband of Resident) on Wednesday 20 April 2016. Relates to February 2016.
During the last two months of my wife's life the Leominster Home looked after her with great care in a fully professional manner. The general atmosphere was very friendly, the standard of service was excellent and my wife was as happy and relaxed as was possible in the circumstances.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Leominster Care Home responded to this review on 21 Apr 2016:
Thank you for your review. We offer our condolences and are pleased your wife felt comfortable with us in her last months. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by M P (Daughter of Resident) on Wednesday 23 March 2016. Relates to March 2016.
All aspects of my experience were second to none. My mum was treated with dignity and respect. She was always clean, warm and well fed. Staff always kind and caring, both to mum and ourselves.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Leominster Care Home responded to this review on 28 Mar 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Sallie P (Daughter of Resident) on Friday 11 March 2016. Relates to October 2015.
The home cared for both of my parents for the last two years of their lives. The carers support staff and the manager were always very kind, conscientious and provided 24 hour care to a very high standard. The home was always clean and very well presented. The needs of both of my parents were met and staff went above and beyond their required duties in order to ensure both my parents physical and psychological needs were always met. They ensured that my parents final years were safe, supported and comforted.
How likely would you be to recommend Leominster Care Home? Extremely Likely
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April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Leominster Care Home