Leominster Care Home

44 Bargates, Leominster HR6 8EY
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9.8 105 Reviews
  • Leominster Care Home, Leominster
Staff take their role at Leominster very seriously to provide round the clock care to people over the age of 65. The home offers a warm welcome to anyone needing residential and nursing care, with a dedicated care team on hand to offer support for conditions such as Parkinson's.

Close to local amenities the home offers comfortable accommodation within pleasant surroundings. There are lots of places to socialise and relax around the home, including a large open lounge and two cosier spaces filled with comfy armchairs and tall windows.

All bedrooms are ensuite and have a 24-hour call system. The beautiful garden is a lovely spot for sitting and catching up with friends and family.

The home’s chef provides a balanced menu of nutritional food for residents to enjoy and extra dietary requirements are always met.

Residents benefit from regular activities and events organised by the home’s dedicated activities co-ordinator who will adapt sessions to accommodate resident’s mobility and ability.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Fleur Bright (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (15)

Leominster Care Home Reviews (105)

9.8

Leominster Care Home has a Review Score of 9.8 (9.792) out of 10, based on 25 reviews in the last 2 years.
Over all time Leominster Care Home has 105 reviews.

Overall Experience
  • 92
  • 12
  • 1
  • 0
  • 0
Date Published
  • 105
  • 7
  • 15
  • 25
  • 80
Reviewer Connection to Leominster Care Home
  • 26
  • 21
  • 17
  • 10
  • 7
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 105, showing 41-60
Review from F K (Son of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It's a pity that the new manager has chosen to ignore us on our only two visits in two years. Having made complaints in October these were ignored and it appeared that there are sufficient staff, bearing in mind the phones are never answered when I ring two to three times a week. Generally, it appears
the home does not reach the high standards that we set before Covid.
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Review from Hayley S (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been well supported to settle in as a permanent resident. Difficult times due to temporary closer and restricted visiting, but we have been able to see Dad and take him out whenever possible. The staff are always friendly and very professional. It is a lovely home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your feedback. We are very happy to hear that you have found everyone to be welcoming, friendly and professional. Thank you again for taking the time to write your review.

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Review from E C (Resident) published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thoroughly enjoyed the two weeks I spent at the home and hope I would be able to come and stay at the Leominster Care Home again if the need should arise.
Reply from Amanda Barnes, Customer Service Adviser at Leominster Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you enjoyed your stay with us and would come again. Thank you for choosing Leominster care home for your stay.

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Review from David S (Resident) assisted by family/friend published on 22 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Felt secure and well cared for.
Did not experience activities due to restrictions ongoing at the time.
Reply from Amanda Barnes, Customer Service Adviser at Leominster Care Home

We appreciate you taking the time to leave us your comments. We are happy to her that you felt secure and well cared for in our home. Thank you for choosing Leominster for your stay.

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Review from C U (Niece of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found the home friendly and helpful. My auntie is very happy.
Reply from Amanda Barnes, Customer Service Adviser at Leominster Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your auntie is happy in our care. We hope to continue providing your auntie with the best possible care.

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Review from C P (Friend of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to these difficult times, we found the home has been very accommodating in allowing visiting on a regular basis at the window and lately in the pod. The visits are a morale booster for all of us.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

We appreciate you taking the time to leave us a review. We are glad to hear that you feel the staff have been as accommodating as possible under the difficult circumstances. We hope to be able to welcome you in for a visit again soon.

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Review from Rosemary M (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into the home at a very difficult time during the pandemic. The staff have done all they can to keep us updated on her health and to arrange safe visits. We didn't expect her to settle in as well as she has but the staff have been wonderful with this and she seems as happy as she possibly could
be. She is certainly able to do and be involved in a lot more than she did at home and is being encouraged to eat properly again. Overall I am happy with the care she is having.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your lovely review. It is so nice to hear that your mum has settled in well even under the difficult circumstances and that she is happy in our care.

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Review from M M (Great-Niece of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My great-uncle lived at the home and was very happy there, he was very well looked after and thought a lot of the staff. He felt they were family,
Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for taking the time to leave your review. It is so lovely to hear that your great-uncle felt he was part of the Leominster family and that he was happy in our care. Thank you again.

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Review from A R (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent 5 years at the home which have been very happy years for her being very well looked after by all the wonderful staff.
Reply from Amanda Barnes, Customer Service Adviser at Leominster Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care at Leominster. We hope to continue providing your mother with the best possible care.

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Review from Patricia M (Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The only reservation I have is communication between carers and management, as residents, we tend to use our carers as having the information on everything and sometimes they don't know the answer.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your review. We will certainly pass your comments on to the manager. Please let us know if there is anything else we can do to make your stay as pleasant as possible.

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Review from D M (Daughter of Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived here for a little over three years now. The care given to her is of the highest quality. All of the staff really do care and always treat her with kindness and respect. The home goes the extra mile to try to provide interesting, varied and stimulating activities, even through what
has been an extremely difficult and challenging year for all care homes.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your kind review. We are so happy to hear you describing the care as kind and respectful. We hope to continue providing your loved one with the best care possible.

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Review from Randy R (Husband of Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident in Bupa, Bargates, Leominster since February 2016. During that time, I have only praise (lots of it) for the care and attendance that she continues to receive. The staff continue to be brilliant.
Reply from Melanie Cope, Customer Service Adviser at Leominster Care Home

We thank you sincerely for your kind words regarding our care and our staff and will be sure to pass them on to the relevant people.

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Review from Will Q (Son of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to admit you looked after my father and he had nothing but good things to say about his care, and all the staff I had any dealings with were 100% on the button. I would highly recommend you to anybody needing care. I cannot thank you enough for his care in his final months. True professionals
through and through.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your kind words. We are very sorry about your loss. We are glad to help you and your family through such a difficult time.

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Review from B L (Friend of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to covid restrictions, a general review is limited. Staff appear to be very conscientious and obliging. The home has a very friendly atmosphere and is well managed.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Leominster Care Home

Thank you for your feedback. We really appreciate you taking the time to leave us such lovely comments.

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Review from M E (Grandson of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, care has been excellent. Very happy with this placement.
Reply from Stephen Rondel, Customer Adviser at Leominster Care Home

Thank you for taking the time to leave your review. It is always nice to hear kind words.

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Review from A C (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would rate this care home with a 5-star rating because the care and support to the residents and family are exceptional. All the staff treat the residents with respect, compassion and empathy. They always go the extra mile and treat the residents like their extended family. Nothing is too much trouble
for staff. Their duty of care is fantastic and I cannot praise them enough. My father is very well looked after and is safe and happy, which we are so thankful for.
Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your praise.

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Review from Barbara W (Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well run with happy and helpful staff. The service regarding general cleanliness and both general and personnel is very good. We are well catered for and the kitchen staff keep us well fed and are prepared to adjust the service if needs be. There is a variety of group activities if one wishes
to join in or a well-kept garden to enjoy when the weather permits and visitors (in the normal course) are always welcomed.
Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.

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Review from Chris J (Son of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not wish for a better place for Dad. In these troubled times, it is reassuring to know he is receiving the best of care.
All the staff are excellent, most having been at the home for many years. Relatives have been regularly kept up to date with their loved ones via newsletters, video calling,
and in the last few days with strictly enforced accompanied, social-distanced, visits.
All credit to the manager and her team.
Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for the lovely comments.

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Review from Elisabeth W (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the standard of care at Leominster Care Home. My mother has settled well and is full of praise for the wonderful staff who cannot do enough for her.
Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

We are delighted to hear your mother has settled well and is happy with the level of our care. Thank you for the praise.

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Review from Sue W (Wife of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When you walk into Leominster Care Home it has a quiet and peaceful atmosphere. The staff are very pleasant and helpful. The care is superb and the residents are made to feel as comfortable as possible. Cleanliness is a top priority and the meals are tasty and nutritious. For the more able, there are
many activities organised to stimulate the body and mind. A super home. Well done to everyone.
Reply from Greta Narbutaityte, Customer Adviser at Leominster Care Home

Thank you for your praise and for trusting us with your loved one’s care.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Leominster Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Leominster Care Home is calculated as follows: ( (242 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 298 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Leominster Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Newly refurbished, Leominster offers en suite spacious bedrooms available for residential and nursing care. Residents are encouraged to personalise their rooms with small items from home. Situated in the heart of Leominster town, the home is ideally located close to all local amenities and has good transport links.

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Awards / Recognitions (9)

Meet the Team (13)

Fleur

Fleur Bright

Job Title: Home Manager

I have worked with Bupa for over 20 years' in numerous roles from Clinical Nurse Trainer to Clinical Deputy Manager and now have returned to take on the role as Home Manager at Leominster. I love the family feeling within the home.

Viv

Viv Jaine

Job Title: Senior Activity Co-Ordinator and Senior Housekeeper Joined: 1996

I have worked at the Leominster Care Home for 27 years, originally as a Bursar. I enjoy organising and facilitating a range of activities, events and trips for our residents. I love the interaction with our residents and I enjoy working with a great team of people.


Our team of Housekeepers pride themselves on keeping the Home immaculate and ensuring the residents have a clean and well-presented environment to live in.


I was born in Herefordshire and live locally. When I am not working I enjoy spending time with friends and family.

Gemma

Gemma Davis

Job Title: Receptionist

I have worked at Leominster as a Receptionist for 5 years. I really enjoy my job - it’s not just about answering the phone or opening the door with a smile. It’s about building trusting relationships with our residents, their family and friends. I enjoy making a difference in our residents' lives.

Andrea

Andrea Morris

Job Title: Financial Administrator Joined: 2023

I love the balance of my job. You spend time at your desk doing your admin and finance, but also have the pleasure of visiting and speaking to residents and families. I love the team that works here.


Previous to working at Leominster Care Home, I worked for the Natwest Registrars Department and for a property management company at Yorkshire Building Society. I have since moved from Bristol to Pembridge and love living in the country.


In my spare time, I love reading, walking and relaxing by painting watercolours and pencil drawings. I live with my Husband Tony, and we have a son and a beautiful granddaughter called Primrose. I am passionate about my two cockapoos called Teddy and Phoebe Rose.

Morgan

Morgan Powell

Job Title: Senior Care Assistant

I have been at Bupa for 7 years and have worked in a variety of different roles. I started as a weekend Kitchen Assistant, then I became a Care Assistant and I'm now a Senior Care Assistant. I love working at Bupa because of the colleagues I work with and the wonderful residents I care for every day.

Elisa

Elisa Taylor

Job Title: Senior Care Assistant Joined: 2010

I have worked at Bupa for 13 years. I started off as a carer and have progressed to senior care assistant in Nursing. I love spending my days looking after our residents.

India

India Cooke

Job Title: Care Assistant

I have worked here as a Care Assistant for a total of 8 years. I did leave for a brief period in between but I returned as I missed the residents and am passionate about making a difference in their lives.

Caitlin

Caitlin Jones

Job Title: Care Assistant

I have worked at Leominster as a Care Assistant for 4 years and I'm currently applying for the role of Senior Carer as I want to progress within Bupa. I enjoy making a difference in the lives of our residents.

Jean

Jean Hackley

Job Title: Care Assistant

I started as a Housekeeper 13 years ago, and since then I have worked as a Carer, in the kitchen and laundry. I am also an engagement and well-being champion. I enjoy being part of the BUPA family and find every day rewarding looking after our wonderful residents.

Pawel

Pawel Buczek

Job Title: Chef Manager Joined: 2020

I am the chef manager at Leominster Care Home and have worked for Bupa for just over 4 years. Seeing the smiles on residents' faces is why I love working here.


In my spare time, I enjoy fishing - I am currently travelling around England, Wales and Scotland to fish.

Michelle

Michelle Childs

Job Title: Kitchen Assistant/Chef

I've been part of the Leominster team for 19 years. I'm a Kitchen Assistant and help the Chef. I enjoy making the residents happy and finding out what their favourite foods are.

Andrew

Andrew Weaver

Job Title: Kitchen Assistant

I have worked as a Kitchen Assistant for 14 years and have recently become an engagement champion as well. I enjoy working here as I get to meet lots of different people every day.

Karl

Karl Pullen

Job Title: Maintenance Operative Joined: 2022

I am the maintenance Operative within the Care Home dealing with day-to-day issues, general maintenance and gardening.


I enjoy working here as there's a different job every day and I like to make the residents' lives that little bit happier. I have been a gardener most of my life and I also enjoy resolving problems and maintenance issues.


I live within walking distance of the home with my daughter and partner. My spare time is spent with my daughter and walking my two dogs. I love gardening and drawing.

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