Bupa Care Homes in East Sussex | 2 Care Homes

Review of
Dean Wood Care Home
from Sarah C (Daughter-in-law of Resident) published on 14 August 2025

Submitted via Website • Report

Overall Experience

My father-in-law's stay at the home was sadly much shorter than we had hoped for but in the time he was there he was treated with warmth, kindness and dignity and we are very grateful that he was so well looked after.

When we were looking for care homes we only had a tour of Dean Wood because once

we had seen it we knew it was going to be the right place for him - everyone we met really did have his best interests at heart, the building had great facilities and it was really clean. And the sea view is amazing!

I'd like to particularly mention two staff members in particular for making my father-in-law so welcome and part of the community.

Reply from Maria Ricketts, Customer Care Adviser at Dean Wood Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Kindness" and "Dignity" being used to describe our care.

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Review of
Copper Beech Care Home
from Peter N (Brother of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

My sister has been a Copper Beech resident for some considerable time and is therefore well known by most of the staff. The staff are amazing - totally dedicated, loving, helpful, kind and caring. My sister celebrated her 100th birthday last Sunday (13th July). The staff on duty arranged a small party

with balloons, cake and decorations. Everybody worked tirelessly to make it a memorable & happy day. Thank you to all.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your sister in our care. It Is lovely to hear your sister spent her 100th Birthday with us. Please let us know if there is anything we can do to make your sisters stay as comfortable as possible.

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Review of
Copper Beech Care Home
from K D (Niece of Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

My aunt has been in Copper Beech for the last eighteen months. She is extremely well cared for by all staff and is now back to her happy self after being very lonely at home. I wouldn't want her to be anywhere else. Copper Beech is the loveliest home.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your kind words. We hope our care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of
Dean Wood Care Home
from A F (Daughter of Resident) published on 27 June 2025

Submitted via Website • Report

Overall Experience

Friendly care in a great environment. My mum has settled really well and the very regular activities provide lots of stimulation. Lots of friendships formed with other residents and in a hot summer weather the amazing roof terrace with sea views is stunning. Thank you to all the Dean Wood staff who

work really hard to provide such dedicated care and support. You couldn't wish for more.

Reply from Lisa Henderson, Customer Care Advisor at Dean Wood Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that your Mum has settled in really well and enjoying the activities at Dean Wood Care Home. We hope to continue providing your Mum with the best possible care.

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Review of
Dean Wood Care Home
from Alison W (Stepdaughter of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

I am very impressed by Dean Wood. All the staff are supportive, friendly and professional. My stepfather has been at Dean Wood for almost a year, and I have never yet come across anyone unhelpful. Also the environment is very comfortable, and feels like home. It would be lovely if there were to be a

garden that my stepfather could get to on his own (the roof garden is amazing but requires a lift to get to) but it is great to be able to take him to the roof garden and self-service cafe when I visit.

Reply from Maria Ricketts, Customer Care Adviser at Dean Wood Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope our care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of
Dean Wood Care Home
from V R (Sister-in-law of Resident) published on 12 June 2025

Submitted via Website • Report

Overall Experience

When my brother in law made the decision to leave his flat we were anxious that he find the right place in his advancing years. He needed support with care but wanted to retain some independence. In Dean Wood I feel he has achieved that. He is happy, content, very much enjoys the food and has made good

friends. He enjoys the activities but can also spend time to be independent if he wishes. I feel the staff there whatever their role have the best interests of the residents at heart and family is important and part of the care. Communication is vital and it is always possible to contact the right member of staff if necessary. I feel the very positive experience to date will continue in the future.

Reply from Maria Ricketts, Customer Care Adviser at Dean Wood Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time, and we are very happy to hear you can feel at ease with your brother-in-law in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Dean Wood Care Home
from Neil B (Son of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

Dad spent 3.5 years at Dean Wood. Dad's needs were sometimes complex which required an immense amount of patience, empathy and thoughtful care. The staff are consistently exemplary. Cheerful, extremely caring, creative in how they care, supportive and they are very perceptive at knowing the type of

care which is required and when it is needed, depending on the resident's circumstances. Nothing was ever too much trouble.
They were very engaged with Dad and it was clear they were very fond of him. By being so engaged and "invested" in Dad they knew what made Dad tick and knew what Dad needed even if he was unable to express it. This is caring at it's best and it is inspiring to witness it.
His last few weeks were dignified and full of the utmost best care. DW's updates towards the end were timely which ensured we were present at the end which meant everything to us. Five stars and recommended without hesitation. Dean Wood, for looking after Dad so well, we cannot thank you enough.

Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time. It is always nice to hear words like "consistently exemplary" being used to describe our care and we are very happy to hear you felt at ease with your Dad in our care. We hope you all felt like a part of our Dean Wood family. We will certainly pass your comments on to the manager. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Dean Wood Care Home
from Alison M (Daughter of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

Mum has been at Dean Wood for over five years now and really likes it here. She always comments on how good the care is, how nice the food is and how much she enjoys the wide range of activities on offer. The staff are amazing and take really good care of her. Everywhere is always spotlessly clean and

everyone always greets you with a welcoming smile.

Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of
Dean Wood Care Home
from C R (Daughter of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

My 103 yer old mother was moved to Dean Wood following a stay in hospital. She was very frail and we were advised she was near end of life. The absolutely amazing staff have cared so diligently, kindly and wonderfully for her that she has now rallied and I'm sure that due to them, I will have several

more months with my mother.
10 out of 10 on every level.

Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care and it is always nice to hear words like "The absolutely amazing staff have cared so diligently, kindly and wonderfully for her" being used to describe our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review of
Dean Wood Care Home
from J B (Daughter of Resident) published on 26 May 2025

Submitted via Website • Report

Overall Experience

Mum has been a resident for two years at Dean Wood. The whole of the Dean Wood team do a great job to keep us informed and up to date of changes that are happening for their residents and as a family member with a loved one in care, this is very reassuring to know that they keep the supporting family

in mind at all times.

Mum's care is of great quality and she enjoys mixing with the residents when she chooses but also has the choice of when she wants her independence and own company which is important to her. Dean Wood strive for their residents autonomy of choice whilst ensuring great quality care. We have got to know the team very well and always feel welcome and are greeted with smiles from them which demonstrates their respect and pride in their job.

We are pleased we have chosen Dean Wood and feel assured Mums time in care is of good quality from food, service, hygiene and through to communication.

Reply from Lisa Henderson, Customer Care Advisor at Dean Wood Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. It is lovely to hear that Mum is enjoying her enjoying her time at the home. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review of
Dean Wood Care Home
from Maureen W (Daughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

My mother has Alzheimer's Disease and has been a resident at Dean Wood Care home for 2 years and I am more than happy with the care and service provided by all members of staff which is excellent and after visiting her I feel reassured that she is in a safe place, and will be well cared for until

I visit again
Mum is comfortable always well dressed and presented, enjoys her food, and takes part in the activities provided.
Whenever I visit, the staff always speak highly of my mother.
If there is any concern about her I always receive a phone call which I really appreciate.
Because of the excellent care that my mother receives I am reassured that she is in the right place., and in good and safe hands.

Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "excellent" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of
Dean Wood Care Home
from Jonathan D (Son of Resident) published on 15 May 2025

Submitted via Website • Report

Overall Experience

My father has been in the care home for a few months. He has quite complex needs, and he was in a bad state when he first moved in. He has received excellent support, and the staff have managed to help him. I have noticed his old sense of humour and personality coming back. It is very reassuring to

know he is in such good hands.

Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time, and we are very happy to hear you can feel at ease with your Father in our care. It is lovely to hear that your Father is comfortable and happy in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Dean Wood Care Home
from H A (Friend of Resident) published on 15 May 2025

Submitted via Website • Report

Overall Experience

I have Power of Attorney for a friend living at Dean Wood. She took up residence in Sept 2020 as her Alzheimer made it unsafe for her to live alone. The staff have always been extremely caring and helpful, especially coping with her when she has been distressed and agitated. They have always treated

her as an individual. Moving in during one of the COVID lockdown periods meant visiting was extremely limited but the staff were very good at keeping me informed about her. They continue to tell me how she responds to activities, which she enjoys at the time but sadly can't remember when I a visit. The accommodation is clean and in good condition and she loves to spend time on the roof terrace. I chose Dean Wood for her for the unusual reason that they would also take her beloved elderly cat, now sadly passed away. With her in rescent Alzheimer symptoms she will soon move to Clarence Ward for residents with severe dementia. I'm glad she can stay where she is already known and comfortable.

Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Caring" and "Helpful" being used to describe our staff and we are pleased to hear that you feel at ease with your Friend in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Dean Wood Care Home
from M S (Son of Resident) published on 15 May 2025

Submitted via Website • Report

Overall Experience

My mum has been at Dean Wood for a little over a year now as a resident with dementia and is well settled. It's by far the best home I've seen - we wanted somewhere clean and modern and uncluttered to help her to relax. Being purpose-built makes a difference, with moving around and facilities. No rabbit

warrens or worn out rooms here.

Mum really appreciates going on the beautiful roof terrace when I visit, and to the cafe space upstairs as a change of scene for her. She values the hymns and psalms on Sunday which we go to together - a lot of effort goes into a programme of activities.

Mum is well looked after - I'm grateful for the efforts of the staff to support my dad to spend time with her at lunch and eg for their anniversary.

Moving a loved one to a home is a huge thing to do, but I felt well supported through this period. Staff have experimented thoughtfully with ways to engage mum and give her purposeful activities.

Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your kind words. We are so pleased to hear that you and your family have felt supported during your Mum's stay and that you can feel at ease with her in our care. We are glad to hear that you are impressed with the high standards of care provided and the variety of activities provided. We hope to continue providing your loved one with the best possible care.

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Review of
Copper Beech Care Home
from Jenny S (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Was very impressed with the level of care and the attention to detail. My dad enjoyed his stay and would be happy to come back for another visit. The housekeeping staff were very helpful and the home was lovely and clean. They were happy to help in anyway that they could. Would recommend Copper Beech

Care Home to anyone who asks. Many thanks.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Copper Beech.

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Review of
Copper Beech Care Home
from Connie W (Daughter of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad is content and happy in Copper Beech Care Home. The staff are caring and look after my dad very well, they have also looked after me when I have been upset about putting him in a care home.
My dad loves the food in the care home and quite often has seconds. He also loves the singalong afternoon.

Copper Beech's care of my father has taken a lot of stress away from me.

Reply from Lisa Henderson, Customer Care Advisor at Copper Beech Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. We hope to continue providing your Dad with the best possible care.

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Review of
Copper Beech Care Home
from R D (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Since my mother entered Copper Beech Care Home in August 2023, I am confident that she has received the very best care possible. All the staff are compassionate and patient.

Reply from Lisa Henderson, Customer Care Advisor at Copper Beech Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Compassionate" and "Patient" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review of
Dean Wood Care Home
from Roland W (Son of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

The Dean Wood Care Home is a well-run home. The staff are very friendly and provide dignified support. The building and facilities are modern, clean and welcoming. There is a good range of activities in the home, although more external visits could be provided for variety. The evening meal is quite

early, so activities in the evening would also be welcome. Despite a steep 14% increase in fees from Jan 2025, overall the home is very good.

Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the wide range of activities, modern facilities and the high standards of care provided by our staff at Dean Wood Care Home. It is always wonderful to hear words like "Friendly" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Copper Beech Care Home
from K G (Friend of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

The care provided by Copper Beech Care Home is exceptional.
The staff are always extremely positive, helpful and caring. They go out of their way to make the residents and visitors feel comfortable and relaxed.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your lovely review. It is always nice to hear words like helpful and caring being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review of
Copper Beech Care Home
from David P (Son of Resident) published on 31 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother has had incredible care at Copper Beech Care Home over the last 8 months. The staff have been very kind and attentive throughout this time. We couldn't have asked for a more caring environment, especially bearing in mind how frail and poorly she was before admission. It was a massive comfort

to know that she was safe and secure in Copper Beech.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Care Homes Owned by Bupa Care Homes in East Sussex

Bupa Care Homes Locations in East Sussex (2)

Bupa Care Homes Reviews in East Sussex (167)

Dean Wood Care Home

Copper Beech Care Home

Copper Beech Care Home

Dean Wood Care Home

Dean Wood Care Home

Dean Wood Care Home

Dean Wood Care Home

Dean Wood Care Home

Dean Wood Care Home

Dean Wood Care Home

Dean Wood Care Home

Dean Wood Care Home

Dean Wood Care Home

Dean Wood Care Home

Copper Beech Care Home

Copper Beech Care Home

Copper Beech Care Home

Dean Wood Care Home

Copper Beech Care Home

Copper Beech Care Home

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