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Care Homes Owned by Bupa Care Homes in East Sussex

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in East Sussex

Only the locations & reviews in East Sussex for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10268 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in East Sussex (2)

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2 Care Homes owned by Bupa Care Homes in East Sussex
Dean Wood Care Home

Warren Road, Brighton BN2 6DA 

9.9 91 reviews
"My late Dad was a resident at Dean Wood Care Home for 3 happy years, I am so glad that we chose this home. My Dad took a while to settle…"   Read all 91 reviews
Location Type Care Home

Dean Wood warmly welcome those in need of residential and nursing care, including people living with dementia or Parkinson’s. Dean Wood is a modern, purpose-built care facility with fabulous panoramic sea views, state of the art accommodation and… Read more about Dean Wood Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • 80 Rooms
Copper Beech Care Home

Eastbourne Road, Ridgewood, Uckfield TN22 5ST 

9.9 81 reviews
"My mum received excellent care from the whole team at Copper Beech Care Home, all the staff are amazing Mum and the family were treated…"   Read all 81 reviews
Location Type Care Home

Copper Beech is custom-built for a wide range of nursing care and residential needs, these can include post-operative care, convalescence, dementia and palliative care. Respite and long-term care packages are put together by experienced professionals… Read more about Copper Beech Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 48 Rooms

Bupa Care Homes Reviews in East Sussex (172)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.678) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Bupa Care Homes
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Review of

Copper Beech Care Home

from Janet R (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received excellent care from the whole team at Copper Beech Care Home, all the staff are amazing Mum and the family were treated with such kindness which meant alot to us at such a difficult time. We were able to visit anytime and were kept well informed. I would highly recommend Copper Beech
Care Home, all the staff should be proud of the work they do and the difference they make.
Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

Thank you for your kind words. We are glad to have helped you and your family through such a difficult time and it is wonderful to hear that you were kept well informed and supported during these times. It is always lovely to hear words like "Amazing" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Dean Wood Care Home

from Naomi C (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late Dad was a resident at Dean Wood Care Home for 3 happy years, I am so glad that we chose this home.
My Dad took a while to settle in at the beginning but was supported and reassured by really good staff who were experienced and understanding.
He was cared for by the same manager, care staff
and activity team the whole time which has meant he and his family were able to build trusting relationships with them. They have not only supported my Dad but us as a family.
We have spent many happy visits enjoying the facilities like the gardens, terrace and the cafe, enabling us to make positive memories at
the end of his life.
As he neared the last weeks of his 98 year old life and became weaker, he was able to be moved to the nursing floor, a choice that would not have been possible in another home. The 3 floor set up here is such a good idea, knowing that if your relative's needs change you don't have to think about them moving to a new home.
We really could not have asked for more.:
Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your kind comments. We are saddened to hear about your loss. We are so pleased to hear that our staff at Dean Wood were understanding, supportive and kind towards your Dad and your family and that you felt at ease with him in our care. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Dean Wood Care Home

from K R (Granddaughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak higher of Dean Wood. My Grandma was admitted there in February and has only flourished. After a tough 6 months in and out of hospital, we weren't sure she would make it to Easter but now we are planning for Christmas!


The staff are amazing and so kind! They made such an effort for

her 104th birthday, I could not ask for better people to be looking after my Grandma!
Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Grandma in our care and we hope Dean Wood care home did everything possible to make the transition as easy as possible. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of

Dean Wood Care Home

from Ian B (Son of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The surroundings are great but it is the staff who make this home. My Dad was living there for a few years and the care was truly amazing. Dad loved the staff and, although maybe just another resident, I think the staff loved Dad.
I cannot recommend Dean Wood highly enough for general and end of life
care. Compassionate and kind.
Thank you to everyone who interacted with Dad
Reply from Natasha Burns-Leigh, Customer Service Advisor at Dean Wood Care Home

Thank you for your thoughtful review. We are so pleased to hear about how much of an impact the staff at the home have had on you and your dad. It's clear to see that your dad was well and truly a part of the Dean Wood family. We will certainly pass your kind comments on to the manager.

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Review of

Dean Wood Care Home

from Pauline S (Friend of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend who is a Gentleman is extremely pleased with the service, and all the staff are so kind and helpful and is enjoying the company and especially the food as he lives on his own. The nursing he has received is excellent and is improving his health. Well done to everyone at Dean Wood.
Reply from Lisa Henderson, Customer Care Advisor at Dean Wood Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Friend in our care. It is always nice to hear words like "Kind" and "Helpful" being used to describe our Staff. We hope to continue providing your Friend with the best possible care.

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Review of

Dean Wood Care Home

from Sarah C (Daughter-in-law of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law's stay at the home was sadly much shorter than we had hoped for but in the time he was there he was treated with warmth, kindness and dignity and we are very grateful that he was so well looked after.


When we were looking for care homes we only had a tour of Dean Wood because once

we had seen it we knew it was going to be the right place for him - everyone we met really did have his best interests at heart, the building had great facilities and it was really clean. And the sea view is amazing!


I'd like to particularly mention two staff members in particular for making my father-in-law so welcome and part of the community.

Reply from Maria Ricketts, Customer Care Adviser at Dean Wood Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Kindness" and "Dignity" being used to describe our care.

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Review of

Copper Beech Care Home

from Peter N (Brother of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a Copper Beech resident for some considerable time and is therefore well known by most of the staff. The staff are amazing - totally dedicated, loving, helpful, kind and caring. My sister celebrated her 100th birthday last Sunday (13th July). The staff on duty arranged a small party
with balloons, cake and decorations. Everybody worked tirelessly to make it a memorable & happy day. Thank you to all.
Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your sister in our care. It Is lovely to hear your sister spent her 100th Birthday with us. Please let us know if there is anything we can do to make your sisters stay as comfortable as possible.

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Review of

Copper Beech Care Home

from K D (Niece of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in Copper Beech for the last eighteen months. She is extremely well cared for by all staff and is now back to her happy self after being very lonely at home. I wouldn't want her to be anywhere else. Copper Beech is the loveliest home.
Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your kind words. We hope our care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of

Dean Wood Care Home

from A F (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly care in a great environment. My mum has settled really well and the very regular activities provide lots of stimulation. Lots of friendships formed with other residents and in a hot summer weather the amazing roof terrace with sea views is stunning. Thank you to all the Dean Wood staff who
work really hard to provide such dedicated care and support. You couldn't wish for more.
Reply from Lisa Henderson, Customer Care Advisor at Dean Wood Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that your Mum has settled in really well and enjoying the activities at Dean Wood Care Home. We hope to continue providing your Mum with the best possible care.

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Review of

Dean Wood Care Home

from Alison W (Stepdaughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by Dean Wood. All the staff are supportive, friendly and professional. My stepfather has been at Dean Wood for almost a year, and I have never yet come across anyone unhelpful. Also the environment is very comfortable, and feels like home. It would be lovely if there were to be a
garden that my stepfather could get to on his own (the roof garden is amazing but requires a lift to get to) but it is great to be able to take him to the roof garden and self-service cafe when I visit.
Reply from Maria Ricketts, Customer Care Adviser at Dean Wood Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope our care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of

Dean Wood Care Home

from V R (Sister-in-law of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my brother in law made the decision to leave his flat we were anxious that he find the right place in his advancing years. He needed support with care but wanted to retain some independence. In Dean Wood I feel he has achieved that. He is happy, content, very much enjoys the food and has made good
friends. He enjoys the activities but can also spend time to be independent if he wishes. I feel the staff there whatever their role have the best interests of the residents at heart and family is important and part of the care. Communication is vital and it is always possible to contact the right member of staff if necessary. I feel the very positive experience to date will continue in the future.
Reply from Maria Ricketts, Customer Care Adviser at Dean Wood Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time, and we are very happy to hear you can feel at ease with your brother-in-law in our care. We hope to continue providing your loved one with the best possible care.

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Review of

Dean Wood Care Home

from Neil B (Son of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad spent 3.5 years at Dean Wood. Dad's needs were sometimes complex which required an immense amount of patience, empathy and thoughtful care. The staff are consistently exemplary. Cheerful, extremely caring, creative in how they care, supportive and they are very perceptive at knowing the type of
care which is required and when it is needed, depending on the resident's circumstances. Nothing was ever too much trouble.
They were very engaged with Dad and it was clear they were very fond of him. By being so engaged and "invested" in Dad they knew what made Dad tick and knew what Dad needed even if he was unable to express it. This is caring at it's best and it is inspiring to witness it.
His last few weeks were dignified and full of the utmost best care. DW's updates towards the end were timely which ensured we were present at the end which meant everything to us. Five stars and recommended without hesitation. Dean Wood, for looking after Dad so well, we cannot thank you enough.
Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time. It is always nice to hear words like "consistently exemplary" being used to describe our care and we are very happy to hear you felt at ease with your Dad in our care. We hope you all felt like a part of our Dean Wood family. We will certainly pass your comments on to the manager. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Dean Wood Care Home

from Alison M (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Dean Wood for over five years now and really likes it here. She always comments on how good the care is, how nice the food is and how much she enjoys the wide range of activities on offer. The staff are amazing and take really good care of her. Everywhere is always spotlessly clean and
everyone always greets you with a welcoming smile.
Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of

Dean Wood Care Home

from C R (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 103 yer old mother was moved to Dean Wood following a stay in hospital. She was very frail and we were advised she was near end of life. The absolutely amazing staff have cared so diligently, kindly and wonderfully for her that she has now rallied and I'm sure that due to them, I will have several
more months with my mother.
10 out of 10 on every level.
Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care and it is always nice to hear words like "The absolutely amazing staff have cared so diligently, kindly and wonderfully for her" being used to describe our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review of

Dean Wood Care Home

from J B (Daughter of Resident) published on 26 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for two years at Dean Wood. The whole of the Dean Wood team do a great job to keep us informed and up to date of changes that are happening for their residents and as a family member with a loved one in care, this is very reassuring to know that they keep the supporting family
in mind at all times.


Mum's care is of great quality and she enjoys mixing with the residents when she chooses but also has the choice of when she wants her independence and own company which is important to her. Dean Wood strive for their residents autonomy of choice whilst ensuring great quality care. We have got to know the team very well and always feel welcome and are greeted with smiles from them which demonstrates their respect and pride in their job.


We are pleased we have chosen Dean Wood and feel assured Mums time in care is of good quality from food, service, hygiene and through to communication.

Reply from Lisa Henderson, Customer Care Advisor at Dean Wood Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. It is lovely to hear that Mum is enjoying her enjoying her time at the home. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review of

Dean Wood Care Home

from Maureen W (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Alzheimer's Disease and has been a resident at Dean Wood Care home for 2 years and I am more than happy with the care and service provided by all members of staff which is excellent and after visiting her I feel reassured that she is in a safe place, and will be well cared for until
I visit again
Mum is comfortable always well dressed and presented, enjoys her food, and takes part in the activities provided.
Whenever I visit, the staff always speak highly of my mother.
If there is any concern about her I always receive a phone call which I really appreciate.
Because of the excellent care that my mother receives I am reassured that she is in the right place., and in good and safe hands.
Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "excellent" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of

Dean Wood Care Home

from Jonathan D (Son of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in the care home for a few months. He has quite complex needs, and he was in a bad state when he first moved in. He has received excellent support, and the staff have managed to help him. I have noticed his old sense of humour and personality coming back. It is very reassuring to
know he is in such good hands.
Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time, and we are very happy to hear you can feel at ease with your Father in our care. It is lovely to hear that your Father is comfortable and happy in our care. We hope to continue providing your loved one with the best possible care.

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Review of

Dean Wood Care Home

from H A (Friend of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have Power of Attorney for a friend living at Dean Wood. She took up residence in Sept 2020 as her Alzheimer made it unsafe for her to live alone. The staff have always been extremely caring and helpful, especially coping with her when she has been distressed and agitated. They have always treated
her as an individual. Moving in during one of the COVID lockdown periods meant visiting was extremely limited but the staff were very good at keeping me informed about her. They continue to tell me how she responds to activities, which she enjoys at the time but sadly can't remember when I a visit. The accommodation is clean and in good condition and she loves to spend time on the roof terrace. I chose Dean Wood for her for the unusual reason that they would also take her beloved elderly cat, now sadly passed away. With her in rescent Alzheimer symptoms she will soon move to Clarence Ward for residents with severe dementia. I'm glad she can stay where she is already known and comfortable.
Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Caring" and "Helpful" being used to describe our staff and we are pleased to hear that you feel at ease with your Friend in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Dean Wood Care Home

from M S (Son of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Dean Wood for a little over a year now as a resident with dementia and is well settled. It's by far the best home I've seen - we wanted somewhere clean and modern and uncluttered to help her to relax. Being purpose-built makes a difference, with moving around and facilities. No rabbit
warrens or worn out rooms here.


Mum really appreciates going on the beautiful roof terrace when I visit, and to the cafe space upstairs as a change of scene for her. She values the hymns and psalms on Sunday which we go to together - a lot of effort goes into a programme of activities.


Mum is well looked after - I'm grateful for the efforts of the staff to support my dad to spend time with her at lunch and eg for their anniversary.


Moving a loved one to a home is a huge thing to do, but I felt well supported through this period. Staff have experimented thoughtfully with ways to engage mum and give her purposeful activities.

Reply from Fran Donno, Customer Service Adviser at Dean Wood Care Home

Thank you for your kind words. We are so pleased to hear that you and your family have felt supported during your Mum's stay and that you can feel at ease with her in our care. We are glad to hear that you are impressed with the high standards of care provided and the variety of activities provided. We hope to continue providing your loved one with the best possible care.

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Review of

Copper Beech Care Home

from Jenny S (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was very impressed with the level of care and the attention to detail. My dad enjoyed his stay and would be happy to come back for another visit. The housekeeping staff were very helpful and the home was lovely and clean. They were happy to help in anyway that they could. Would recommend Copper Beech
Care Home to anyone who asks. Many thanks.
Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Copper Beech.

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Awards / Recognitions (8)

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