Copper Beech Care Home

Eastbourne Road, Ridgewood, Uckfield TN22 5ST

Copper Beech Care Home, Uckfield, East Sussex
Copper Beech Care Home, Uckfield, East Sussex
Copper Beech Care Home, Uckfield, East Sussex

Copper Beach House is custom-built for a wide range of nursing care needs, these can include post-operative care, convalescence and palliative care. Respite and long-term care packages are put together by experienced professionals and tailored to individual requirements.

A purpose-built property has modern safety features, underfloor heating and is wheelchair accessible. Comfortable furniture is colour co-ordinated and the patio and garden areas are great for relaxing in.

Special diets and tastes are catered for, with the home taking mealtimes seriously and welcoming visitors to join in for a small charge.

An active lifestyle is supported, with carers helping residents to access the hobbies and interests that inspire them and there are many events for both clients and their loved ones to get involved with.

Group: Bupa Care Homes

Person in charge: Gillian Carter (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Copper Beech Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Copper Beech Care Home has a Review Score of 9.3 (9.264)

The Review Score of 9.3 (maximum of 10) for Copper Beech Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Copper Beech Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.264 for Copper Beech Care Home is calculated as follows: ( (80 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 163 Ratings = 4.264

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Copper Beech Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 12 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Copper Beech Care Home?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Copper Beech Care Home

  • Resident / Service User
    4
  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

A warm, welcoming nursing home where it is small enough to be family. Tight knit and long-stay team of nurses and carers. Excellent liaising and support from local GP surgery. No unpleasant odour and have experienced committed Rn's who are personal but not over familiar. Well-placed nursing stations for good understanding of all care and safety. Very pleasant patio garden at back. The only disadvantage is that the rooms are very small.

How likely would you be to recommend Copper Beech Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne Duck, Customer sercices administrator at Copper Beech Care Home responded to this review on 03 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Management and staff are professional, pleasant and helpful. They show interest in and care for my wife. It is a safe and welcoming environment. My wife receives good and friendly respite care here.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer sercices administrator at Copper Beech Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Family atmosphere with such friendly staff who really care and pay great attention to detail in looking after my mother.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Copper Beech Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your lovely review with us, we appreciate your feedback. I am pleased that you are impressed by Copper Beech and the staff. I will share your comments with the home's manager. The Bupa Customer Care Team.

My husband went to Copper Beech for respite initially and we were very pleased with the home. In January he collapsed and went to hospital and it was decided that he needed full-time care. We did not hesitate to book him into Copper Beech. The staff and management are excellent and he is very happy and well looked after. I visit him regularly and the staff are always welcoming. I am very happy that the decision was made for him to be in full-time care at Copper Beech - it is his second home!

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Copper Beech Care Home responded to this review on 04 Apr 2017:

Thank you so much for your lovely review, I am so pleased that you are impressed with the home and that your husband enjoys his time whenever he is in Copper Beech. It is our duty to make the residents feel at home, so I am pleased to hear it is like his second home! The Bupa Customer Care Team.

Mum has been declining in health for the last few years. Ending up in A&E this last December forced us to look for a more permanent solution for mum's health and wellbeing. Copper Beech fitted her needs and ours. The staff are friendly, approachable and the food is excellent. There are no 'bad lingering smells' and hygiene is excellent. Mum is now happier and we are reassured she is being cared for.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I feel safe and secure, comfortable and clean, like a family.

How likely would you be to recommend Copper Beech Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Emily Wilson, Customer Service Administrator at Copper Beech Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am very settled here. Everyone is very good and take care of me.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Copper Beech Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The home has a very caring attitude and the nurses and staff attend to my needs very well.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Copper Beech Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I have been a resident for 15 months and have been happy and content with no complaints. I am mobile with a stick and am free to walk about, "in" and "out" with permission, within the boundary. We have a community spirit with staff and residents as applicable.
The environment is comfortable and reasonable and suits my needs. Medically it is good here and reliable, with doctors available weekly if needs be.
Overall it is pleasant, safe and satisfactory.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Copper Beech Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My whole family are very disappointed with Copper Beech, we found the majority of carer's cold and unhelpful, it took ages to find a carer/nurse when you needed one. They always seemed very short staffed, which I find totally unacceptable given the prices they charge!! The communal areas were empty most of the time, you could be visiting for 2/3 hours and not see anyone walking about even! Most of the residents seem to lay in their rooms all day, I only ever saw one lady sat at a table in the dining room upstairs when I visited, which was at least 2/3 times a week.
My grandmother had a family member visit every day and we are all of the same opinions. Copper Beech is making a lot of money, they need to invest in some decent, cheerful caring staff that actually WANT to be there and do the job! A new manager that spends more time out the office, checking on staff and residents also needs to happen, in my opinion! Thank goodness my grandmother was only there 2 months!

How likely would you be to recommend Copper Beech Care Home? Extremely Unlikely

Average Rating: 

 1.5 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

Emily Wilson, Customer Service Administrator at Copper Beech Care Home responded to this review on 30 Aug 2016:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing are our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

My Mother went to live at 'Copper Beech Care Home' in October 2015 after leaving hospital with pneumonia and was very weak and frail. Throughout her stay at Copper Beech Care Home she received good care, good food and a very personal level of her needs. I cannot thank the staff enough for looking after Mother in her final few weeks of her life. Mother passed away on Sunday 10th July after three harrowing weeks when she was so ill. The staff gave me so much support through this difficult time and couldn't ask for better support and nursing needs. I owe Copper Beech Care Home so much - Mother died in a caring and loving environment.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Copper Beech Care Home responded to this review on 03 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother received wonderful care and attention from the staff.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Copper Beech Care Home responded to this review on 28 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother spent 3 1/2 weeks here at the end of her life suffering from terminal cancer. She was bed bound. The staff treated her with dignity and respect and did their best to keep her pain free although she did experience break through pain. They frequently called the GP out and always made a point of updating me on what was going on and always had time to answer my questions. Rooms are a good standard, atmosphere clam and peaceful. Certain staff are skilled in end of life care. I'm so glad my mum ended her life at Copper Beech rather than in hospital.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Copper Beech Care Home responded to this review on 07 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

I can not thank all the staff enough for all their help and excellent care given to my husband. I will recommend this nursing home to all my friends.

How likely would you be to recommend Copper Beech Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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