Copper Beech Care Home

Eastbourne Road, Ridgewood, Uckfield TN22 5ST
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9.9 81 Reviews
  • Copper Beech Care Home, Uckfield
Copper Beech is custom-built for a wide range of nursing care and residential needs, these can include post-operative care, convalescence, dementia and palliative care. Respite and long-term care packages are put together by experienced professionals and tailored to individual requirements.

A purpose-built property has modern safety features, underfloor heating and is wheelchair accessible. Comfortable furniture is colour coordinated and the patio and garden areas are great for relaxing in.

As an enhanced service to the residents, weekly GP visits are conducted at Copper Beech Care Home, enabling residents to receive regular, personalised medical reviews as part of the person-centred care.

The home prepares delicious meals and snacks for residents to enjoy in the social dining area or in the comfort of the privacy of the resident's room. There are always plenty of favourites on the menu, but the staff also talk to each resident on arrival about likes and dislikes, and any special dietary requirements.

An active lifestyle is supported, with carers helping residents to access the hobbies and interests that inspire them and there are many activities to take part in such as arts and crafts, bingo and games.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Copper Beech Care Home'.
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Care Provided by Copper Beech Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hasib Khan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Close to the market town of Uckfield, with its independent shops, cafés and library. The Bluebell Railway, Ashdown Forest and the National Trust’s Sheffield Park, are all within easy reach.

Parking

  • Parking available onsite

Copper Beech Care Home Reviews (81)

9.9

Copper Beech Care Home has a Review Score of 9.9 (9.900) out of 10, based on 17 reviews in the last 2 years.
Over all time Copper Beech Care Home has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Copper Beech Care Home
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Total of 81, showing 21-40
Review from A N (Son of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mother passed away peacefully at Copper Beech in December 2022 after being a full-time resident there since 2019. We had a very smooth transition into the home as we had used Copper Beech for respite care when my mother lived with my sister and we knew it was the right place for her to go once
her dementia became difficult and risky to deal with in the home environment.
Mum enjoyed the really good food and afternoon tea and cake and got involved with the activities the home organised with other guests and the lovely staff.
We could go in and see her anytime, and pre-Covid it was a wonderful set-up for her.
During Covid of course it was very restrictive, but the home did everything they could and my sister had some access during that very difficult time.
Post Covid my mother's dementia was steadily worsening and this made life more difficult for the staff looking after her, however, they did their utmost to ensure Mum was happy and comfortable before sadly she left us.
Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

Thank you for leaving your kind words. We are saddened to hear about your loss and we are so pleased we were able to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your mum received the best possible care.

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Review from Robert A (Son of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother died on 29th March 2023, having been a Copper Beech Care Home resident since January 2018. She suffered with extreme dementia, with limited mobility for most of her stay at the care home.
My mother was treated with respect throughout her time at Copper Beech and I have nothing but praise
for the staff and managers who looked after her.
Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

Thank you for taking the time to leave your lovely response. We are saddened to hear about your loss but we hope you can find comfort knowing your mother received such respectful and dignified care in our Copper Beech Care Home.

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Review from Debra H (Friend of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved into Copper Beech Care Home in May last year and was made very welcome by all of the staff. She was not very mobile but whenever I visited she was always comfortable and the staff did their utmost to get her out of her room and join in the activities. They weren't always successful
but whenever they were she enjoyed herself immensely. The patio area is very pleasant and I was able to bring my labrador to the home when it was warm enough to sit outside, which my friend loved. Thank you to everyone for making her time there as pleasant and comfortable as possible.
Reply from David Mclean, Customer Service Adviser at Copper Beech Care Home

Thank you for your kind words. We hope Copper Beech Care Home did everything possible to make the transition as easy as possible, especially during such a difficult time. It is always nice to hear from family and friends feeling like their loved one is cared for, and being able to visit especially with your labrador can make such a difference as well, we look forward to seeing you again soon.

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Review from Sally S (Niece of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle needed urgent care and was extremely fortunate to be offered a place at Copper Beech.
He received exceptional care from all the staff who are so kind and caring. Nothing was too much trouble and I will always be thankful to them.
It is such a clean, bright and friendly atmosphere in the
home. The rooms are so homely and well-equipped. Every need is met.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your feedback. We are happy that we were able to support the family and look after your Uncle in your time of need. Thank you again for your kind words.

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Review from K P (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are, on the whole, very good but bank staff often do not speak English well - very difficult for elderly people. Activities need to take everyone's disabilities into account. Cleaners need more time to be thorough - chair seats are dirty etc. Understaffed so details are being missed - residents
with dirty nails, always in a hurry not able to spend time with the residents who really need to talk. Not overly impressed with the doctor. The bedrooms are too small, the bathroom is poky - a toilet that has not flushed properly since the day my father arrived and still doesn't! Replacement lift saga!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for taking the time to write a detailed review. We do encourage feedback and I am sorry Copper Beech has not met your expectations recently. We are taking steps to address the issues you raise, for example in the last six months recruitment of permanent care staff has increased and reliance on agency staff has halved, and we have also recruited new team members to our housekeeping team. Copper Beech has a varied activity programme and does its very best to cater for the wide range of our residents' abilities and interests.
We would also be happy to speak directly about your concerns with the local GP surgery and to look at the options available for an alternative room. To discuss further please contact the home manager or our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Wendy P (Daughter of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff of Copper Beech Care Home to be amazing. They really do care for the residents. The activities are brilliant and very varied, including a visit from a shetland pony. I do think their rooms are too small considering how much time they spend indoors.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your feedback. We are so glad your loved one enjoys the visits from the pony and the other activities available. I will certainly pass your comments about the rooms on to our management team. Please let us know if there is anything further we can do to make your loved ones stay as comfortable as possible.

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Review from Chris F (Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent establishment, carers are efficient, cheerful and ready to give that extra effort when required. The resident always comes first. I would not hesitate to recommend this Copper Beech Care Home to others.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your review. We are happy to hear that you find our staff go above and beyond. Thank you for your recommendation.

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Review from Gillian H (Wife of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband recently went into Copper Beech Care Home for two weeks respite with a view to his stay becoming permanent.
I cannot praise all the staff highly enough. They have made a very stressful decision so much easier to bear. The care, compassion and understanding we have both been shown have been
exceptional.
My husband speaks of the kindness and good care shown to him each time I visit. He also enjoys the meals and excellent entertainment.
A big thank you to all the staff from us both.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your lovely review. We are so happy that we were able to help support you both through this difficult decision. It is so nice to hear that your husband has found all of our staff to be compassionate and understanding, I will certainly pass on your thanks to the whole team. Thank you for choosing Copper Beech.

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Review from Linda G (Daughter of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would certainly recommend Copper Beech Care Home for many reasons! My mother has been there for around two and a half years through the pandemic.
She needs 24/7 care and support as she has severe dementia and her needs have been completely catered for.
She is treated with dignity and receives exemplary
care. We feel very lucky to have found Copper Beech.
She is safe and secure in her environment and although my mother can't use the activities, they are there for others.
We are delighted with the amazing, dedicated staff who go way and beyond.
Thank you so much.
Reply from David Mclean, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care and it is always nice to hear words like "exemplary care" being used to describe our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible. Thank you for choosing Copper Beech for your stay.

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Review from Jill H (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A care home had to be found for my mother in August of this year. We found the home to be clean, light and airy. The staff are wonderful. They are all so friendly and great with the residents. Very happy with the home and, most of all, Mum is being well looked after.
Reply from Rebecca Kellegher, Customer Service Adviser at Copper Beech Care Home

Thank you for your kind words. We are very happy to hear your mother has settled so well and that you are pleased with the care she is receiving at Copper Beech. We hope to continue providing your loved one with the best possible care.

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Review from V M (Daughter of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Copper Beech for over four years after her two previous care homes closed. During this time, she has been treated with respect and shown love and kindness. She has not wanted to go into hospital during her many illnesses, preferring to stay where she is well cared for.
The staff have kept me informed whenever she has been unwell and supported me during these times. I have complete peace of mind knowing that she is in very safe hands. My love and thanks from all of her family for the wonderful care of a very special, amazing lady.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your lovely review. It is so nice to hear you describe the care your Mother receives and how reassuring this is for you. We certainly hope to continue providing her with the very best care possible; thank you for choosing Copper Beech.

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Review from C C (Grandson of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother has been at Copper Beech Care Home for the last couple of months. She has enjoyed the activities with other residents, loves the food and the staff are caring, patient and friendly. She has lots more to look forward to everyday. She is the happiest I have seen her for ages.
Reply from David Mclean, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. It's always nice to hear from family members letting us know how much their loved one has improved while in our care, and hearing that your Grandma is the happiest you have seen her in ages, goes to show how comfortable she feels at Copper Beech care home. Thank you for choosing Copper Beech for your stay.

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Review from Emily D (Granddaughter of Resident) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you’re looking for an excellent care home for a loved one, look no further!
We have recently had to make the difficult decision to move my grandmother into a care home. We chose Copper Beech Care Home and they’ve been exceptional.
From the moment we enquired, Copper Beech has been nothing short
of incredible. Nothing is too much bother and they constantly are striving for the absolute best.
The staff are absolutely amazing. They are so incredibly kind, genuine and caring that it feels they’re part of Grandmother’s family now. They are so wonderful with her and will do everything and anything for her.
Her room is absolutely beautiful, it’s so spacious and constantly kept immaculately clean. They allowed us to bring as much of my grandmother’s property as she wanted, which has really enabled the room to feel like hers.
The facilities are second to none and there is so much for my grandmother to do. We are thrilled with their care and would highly recommend them.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your kind words. We are so glad to hear that from the start Copper Beech has been "exceptional, incredible and amazing". It is always so nice to hear our care described in this way. Thank you again for your recommendation.

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Review from Christine W (Daughter of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Copper Beech Care Home.
Excellent care is given by very kind, caring and helpful staff.
Mum was very happy there and I cannot thank everyone enough who looked after her.
Thank you again.
Reply from Amanda Barnes, Customer Service Adviser at Copper Beech Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel excellent care is given at our home. Thank you for your recommendation.

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Review from David K (Son of Resident) published on 20 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved Mum to Copper Beech when it was evident that her assisted living arrangement was no longer suitable.
We did considerable research before deciding on Copper Beech and have been delighted with the professionalism and care which has been afforded to our 93-year-old mum.
Nothing is too much
trouble and despite the enormous strain, which Covid has placed on the staff, any concerns about our mum's health and welfare have been attended to timely and with compassion.
Could not recommend highly enough.
Reply from Amanda Barnes, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words such as professionalism and compassion to describe our care. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from Annette P (Daughter of Resident) published on 14 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it became obvious that our mum needed full-time care it was a very hard decision to find the right home for her. After speaking to the manager at Copper Beech Care Home and hearing everything about the home we knew that this was the home for Mum. All the staff were so kind and caring and welcoming.
The girls on reception went out of their way to make sure we could visit Mum as often as we could. Mum was very happy there and the care and kindness that was shown to her was amazing and when sadly our mum passed away peacefully, the staff were so thoughtful and kind. We can't thank them all enough. We would highly recommend Copper Beech. It was everything that we hoped for and more for our mum.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your review. We are glad to have been able to help support you and your family through such a difficult time, hopefully you can go away from this knowing that your mum received the very best of care. Thank you for your lovely recommendation.

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Review from Linda N (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care given to my mum, the staff are all kind and caring. She is well looked after. It has been a challenging year dealing with the Covid 19 pandemic. I feel that the home has made an extremely difficult situation run smoothly and provided excellent care for my mum.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your kind words. We are glad to be able to help support you and your family through what certainly has been a challenging time.

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Review from A D (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother moved into Copper Beech she has been very well looked after. Her needs have always been met with a level of kindness, patience and understanding that is very reassuring that she is in the right place for her now.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your kind words. We are so happy to hear you feel she is being treated with such care and kindness. We look forward to continuing to provide her with the best care possible.

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Review from Lucinda M (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very pleased with the whole process of booking my mother into Copper Beech Care Home. All the staff were very kind, helpful and supportive. My mum writes: "I would like to thank you and your charming staff for the very happy week I spent with you. The meals were varied and excellently cooked
by your chef. I was very comfortable in your nice room and I feel much recovered and able to tackle life in the real world again." I would certainly highly recommend Copper Beech Care Home.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Copper Beech Care Home

Thank you for taking the time to leave your review and your kind words. We are glad to help you and your family through such a difficult time. I am happy to hear you have made a full recovery with the help of the staff at Copper Beech and are able to go back into the real world feeling confident.

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Review from Sally E (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was fast-tracked to Copper Beech Care Home for palliative care. I can't thank them enough for the care to dad and myself in these very difficult times. With Covid restrictions, they let me be with dad twice to comfort and reassure him. Sadly dad only had ten days with them, but he was very well
looked after and they made sure he could watch his beloved horse racing, so thank you to them all.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Copper Beech Care Home

Thank you for your kind review. We are glad to have been a help to you and your family through such a difficult time and are saddened to hear of your loss. Hopefully, you can go away from this feeling like your loved one received the best possible care in the short time spent with us.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Copper Beech Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Copper Beech Care Home is calculated as follows: ( (184 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 201 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Copper Beech Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Spacious rooms that look out onto the peaceful gardens and surroundings, with ensuite facilities.

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Awards / Recognitions (8)

Meet the Team (1)

Hasib

Hasib Khan

Job Title: Home Manager Joined: 2022

I have been working for Bupa since February 2022. I started as a peripatetic manager and I am currently working as the registered home manager at Copper Beech.


I have been working in the care sector for the last 20 years. I was always passionate about caring for people especially elderly vulnerable adults who really need support. As a result, I started to work in the care sector. I worked as a team leader, deputy manager, home manager and regional support manager for various organisations.


I have managed nursing homes, dementia residential homes and learning disability homes during my career and also worked as a regional support manager overseeing three nursing homes before I joined Bupa.


I really enjoy making a difference in and improving our residents' quality of life.


Outside of work, I am married with children. My hobbies include music and travelling. I like to play the guitar in my own time, travel to new places and spend time with my family.

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