Copper Beech Care Home

Eastbourne Road, Ridgewood, Uckfield TN22 5ST
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9.8 91 Reviews
  • Copper Beech Care Home, Uckfield
Copper Beech is custom-built for a wide range of nursing care and residential needs, these can include post-operative care, convalescence, dementia and palliative care. Respite and long-term care packages are put together by experienced professionals and tailored to individual requirements.

A purpose-built property has modern safety features, underfloor heating and is wheelchair accessible. Comfortable furniture is colour coordinated and the patio and garden areas are great for relaxing in.

As an enhanced service to the residents, weekly GP visits are conducted at Copper Beech Care Home, enabling residents to receive regular, personalised medical reviews as part of the person-centred care.

The home prepares delicious meals and snacks for residents to enjoy in the social dining area or in the comfort of the privacy of the resident's room. There are always plenty of favourites on the menu, but the staff also talk to each resident on arrival about likes and dislikes, and any special dietary requirements.

An active lifestyle is supported, with carers helping residents to access the hobbies and interests that inspire them and there are many activities to take part in such as arts and crafts, bingo and games.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Copper Beech Care Home'.
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Care Provided by Copper Beech Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1445
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1695
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Residential Dementia Care: from £1590
  • RESPITE Self-Funded Nursing Care: from £1815
  • RESPITE Self-Funded Nursing Dementia Care: from £1865

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Copper Beech Care Home to find out the exact price for your requirements.

Contact Copper Beech Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Copper Beech Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hasib Khan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Close to the market town of Uckfield, with its independent shops, cafés and library. The Bluebell Railway, Ashdown Forest and the National Trust’s Sheffield Park, are all within easy reach.

Parking

  • Parking available onsite

Copper Beech Care Home Reviews (91)

9.8

Copper Beech Care Home has a Review Score of 9.8 (9.794) out of 10, based on 20 reviews in the last 2 years.
Over all time Copper Beech Care Home has 91 reviews.

Overall Experience
  • 73
  • 15
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Date Published
  • 91
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  • 20
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Reviewer Connection to Copper Beech Care Home
  • 38
  • 15
  • 10
  • 10
  • 3
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Total of 91, showing 21-40
Review from Alexander G (Son of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, helpful and attentive staff. I feel my father is in good hands. The food is excellent.
Reply from Grace Langfield, Customer Service Adviser at Copper Beech Care HomeWe appreciate you taking the time to leave us your review. It is always nice to hear words like “very friendly” and “attentive” being used to describe our staff. We hope to continue providing your loved one with the best possible care.
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Review from B J (Son of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was treated with the utmost care and attention. She loved all the staff and they loved her. Her bedsores were immediately dealt with from hospital stay. All staff, management, orderlies and nurses were fantastic. I could not speak more highly of this home. I would score it 10 out of 5. Thank
you for your care and attention to my dear mum.
Reply from Fran Donno, Customer Service Adviser at Copper Beech Care HomeThank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one was cared for and looked after. We are happy to hear that your Mum felt like a part of our Copper Beech family. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from I J (Son of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received wonderful care and attention from all the staff at Copper Beech Care Home. I was made to feel very welcome on all my visits. We are all exceedingly grateful and could not have wished for better! Thank you!
Reply from Fran Donno, Customer Service Adviser at Copper Beech Care HomeThank you for your lovely review. We are very pleased that you felt welcome and that your Mother received good quality care at Copper Beech Care Home. It is always nice to hear from family members feeling like their loved one was cared for and looked after and we are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Jane W (Sister-in-law of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Copper Beech is very welcoming and homely, with high standards of cleanliness. While the staff are caring and friendly and nothing is too much trouble. The staff appear to have a good rapport with the residents and also take an interest in the residents as individuals. The residents are also well catered
for, with activities and entertainment which is open to the residents' visitors to share as well. I feel that my brother-in-law, who suffers from dementia and other issues, is being well looked after and cared for.
Reply from Eden Tomlinson, Customer Service Adviser at Copper Beech Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from V K (Wife of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had Alzheimer's so he went into Copper Beech from hospital where he was treated for pneumonia. Initially for three weeks respite care. However, after a few days we realised I could not care for him as well as the dedicated staff at Copper Beech. He became a permanent resident in January 2023.
When family and friends visited we all felt his care was excellent. The whole atmosphere of the home was caring and supportive of him and me. He was always very contented, enjoyed the food, but could not remember activities! He sadly passed away in his sleep at the age of 93 on the 15th of October 2023. We were very grateful for the excellent care he received from all the staff - he did not lose his sense of humour and he told me he was living with his family, which I think is a great compliment to everyone.
Reply from Grace Langfield, Customer Service Adviser at Copper Beech Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one was so well cared for and looked after with us, and our staff were always so welcoming and supportive of yourselves as the family and friends too. We are saddened to hear of your loss but hope you are able to look back on this experience knowing your husband received the best possible care. We will certainly pass on your comments to the manager.
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Review from Alison S (Daughter of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Copper Beech for my mother has been excellent from the moment she arrived by ambulance to the moment she passed away. The staff were amazing throughout my mother’s ten week stay with them helping her with her feeding, with health problems related to her stay in a previous care home and ultimately
with her end-of-life care.
The trouble Cooper Beech took in reviewing my mother’s needs before admission was far better than any other dementia nursing home in the region that I approached. They treated her as an individual even at the later stages of her life and nothing was too much trouble.
With our other parents, we have a lot of experience of dementia and nursing homes and the team at Copper Beech are the best I have come across, not just in their personalised care but also for keeping me informed on a regular basis.
I felt as though I could go back to being my mother’s daughter again rather than a carer from the moment she arrived at Copper Beech - thank you.
Reply from David Mclean, Customer Service Adviser at Copper Beech Care HomeThank you for taking the time to leave your kind review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope you all feel like a part of our Copper Beech family. We will certainly pass your comments on to the manager. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Kate D (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last three months of her life at Copper Beech, following a hospital stay. Prior to that, she had been in a different care home where she hadn’t been given the level of care she needed. Copper Beech saved the day and took mum in when she was very poorly and gave her a calm and loving
few months. She had severe dementia and pressure sores on arrival, obviously, the dementia couldn’t improve but mum seemed calmer with the lovely care she was given and her pressure sores healed up quickly. She wasn’t given calming drugs until near the end. The nurse kept us up to date with mum’s care, always popping in to have a word when we visited, which was most days.
The staff were all wonderful and cared for her with respect and dignity right up to her passing away. They were always very welcoming to family and friends who visited. I highly recommend Copper Beech, thank you for giving calm and kind care at the end of my mother’s life. We will forever be grateful.
Reply from Eden Tomlinson, Customer Service Adviser at Copper Beech Care HomeThank you for your kind words. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Sue W (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care was given to my mother. The carers were fantastic in her final days. I couldn't have asked for better care.
Reply from David Mclean, Customer Service Adviser at Copper Beech Care HomeThank you for taking the time to leave your review. We are sorry for your loss. We are very happy to hear you felt at ease with your mother in our care. Hopefully you will go away from this feeling like your mother received the best possible care.
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Review from Max H (Son-in-law of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home has a very welcoming feel. The staff are very friendly and always willing to chat. The residents' welfare and needs seem to come first and thoughtful and enjoyable entertainment is provided by enthusiastic entertainment staff. The food looks delicious and appetising. Although an OAP, I
am not in need of a care home yet, but I hope that if I do have to place myself in one it is a good as Copper Beech.
Reply from Grace Langfield, Customer Service Adviser at Copper Beech Care HomeThank you for your lovely feedback. It is always nice to hear words such as 'thoughtful' and 'enjoyable' used to describe our care and the entertainment we provide for the residents. We hope to continue providing your loved one with the best possible care and thank you for choosing Copper Beech.
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Review from Sandra K (Sister of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect end of life care with total compassion.
Reply from Fran Donno, Customer Service Adviser at Copper Beech Care HomeWe appreciate you taking the time to leave us your kind review. We are glad to help you and your family through such a difficult time and hopefully you will go away from this feeling like your loved one received the best possible care, thank you for choosing Copper Beech Care Home.
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Review from A N (Son of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mother passed away peacefully at Copper Beech in December 2022 after being a full-time resident there since 2019. We had a very smooth transition into the home as we had used Copper Beech for respite care when my mother lived with my sister and we knew it was the right place for her to go once
her dementia became difficult and risky to deal with in the home environment.
Mum enjoyed the really good food and afternoon tea and cake and got involved with the activities the home organised with other guests and the lovely staff.
We could go in and see her anytime, and pre-Covid it was a wonderful set-up for her.
During Covid of course it was very restrictive, but the home did everything they could and my sister had some access during that very difficult time.
Post Covid my mother's dementia was steadily worsening and this made life more difficult for the staff looking after her, however, they did their utmost to ensure Mum was happy and comfortable before sadly she left us.
Reply from Fran Donno, Customer Service Adviser at Copper Beech Care HomeThank you for leaving your kind words. We are saddened to hear about your loss and we are so pleased we were able to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your mum received the best possible care.
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Review from Robert A (Son of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother died on 29th March 2023, having been a Copper Beech Care Home resident since January 2018. She suffered with extreme dementia, with limited mobility for most of her stay at the care home.
My mother was treated with respect throughout her time at Copper Beech and I have nothing but praise
for the staff and managers who looked after her.
Reply from Fran Donno, Customer Service Adviser at Copper Beech Care HomeThank you for taking the time to leave your lovely response. We are saddened to hear about your loss but we hope you can find comfort knowing your mother received such respectful and dignified care in our Copper Beech Care Home.
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Review from Debra H (Friend of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved into Copper Beech Care Home in May last year and was made very welcome by all of the staff. She was not very mobile but whenever I visited she was always comfortable and the staff did their utmost to get her out of her room and join in the activities. They weren't always successful
but whenever they were she enjoyed herself immensely. The patio area is very pleasant and I was able to bring my labrador to the home when it was warm enough to sit outside, which my friend loved. Thank you to everyone for making her time there as pleasant and comfortable as possible.
Reply from David Mclean, Customer Service Adviser at Copper Beech Care HomeThank you for your kind words. We hope Copper Beech Care Home did everything possible to make the transition as easy as possible, especially during such a difficult time. It is always nice to hear from family and friends feeling like their loved one is cared for, and being able to visit especially with your labrador can make such a difference as well, we look forward to seeing you again soon.
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Review from Sally S (Niece of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle needed urgent care and was extremely fortunate to be offered a place at Copper Beech.
He received exceptional care from all the staff who are so kind and caring. Nothing was too much trouble and I will always be thankful to them.
It is such a clean, bright and friendly atmosphere in the
home. The rooms are so homely and well-equipped. Every need is met.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care HomeThank you for your feedback. We are happy that we were able to support the family and look after your Uncle in your time of need. Thank you again for your kind words.
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Review from K P (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are, on the whole, very good but bank staff often do not speak English well - very difficult for elderly people. Activities need to take everyone's disabilities into account. Cleaners need more time to be thorough - chair seats are dirty etc. Understaffed so details are being missed - residents
with dirty nails, always in a hurry not able to spend time with the residents who really need to talk. Not overly impressed with the doctor. The bedrooms are too small, the bathroom is poky - a toilet that has not flushed properly since the day my father arrived and still doesn't! Replacement lift saga!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care HomeThank you for taking the time to write a detailed review. We do encourage feedback and I am sorry Copper Beech has not met your expectations recently. We are taking steps to address the issues you raise, for example in the last six months recruitment of permanent care staff has increased and reliance on agency staff has halved, and we have also recruited new team members to our housekeeping team. Copper Beech has a varied activity programme and does its very best to cater for the wide range of our residents' abilities and interests.
We would also be happy to speak directly about your concerns with the local GP surgery and to look at the options available for an alternative room. To discuss further please contact the home manager or our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review from Wendy P (Daughter of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff of Copper Beech Care Home to be amazing. They really do care for the residents. The activities are brilliant and very varied, including a visit from a shetland pony. I do think their rooms are too small considering how much time they spend indoors.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care HomeThank you for your feedback. We are so glad your loved one enjoys the visits from the pony and the other activities available. I will certainly pass your comments about the rooms on to our management team. Please let us know if there is anything further we can do to make your loved ones stay as comfortable as possible.
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Review from Chris F (Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent establishment, carers are efficient, cheerful and ready to give that extra effort when required. The resident always comes first. I would not hesitate to recommend this Copper Beech Care Home to others.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care HomeThank you for your review. We are happy to hear that you find our staff go above and beyond. Thank you for your recommendation.
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Review from Gillian H (Wife of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband recently went into Copper Beech Care Home for two weeks respite with a view to his stay becoming permanent.
I cannot praise all the staff highly enough. They have made a very stressful decision so much easier to bear. The care, compassion and understanding we have both been shown have been
exceptional.
My husband speaks of the kindness and good care shown to him each time I visit. He also enjoys the meals and excellent entertainment.
A big thank you to all the staff from us both.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care HomeThank you for your lovely review. We are so happy that we were able to help support you both through this difficult decision. It is so nice to hear that your husband has found all of our staff to be compassionate and understanding, I will certainly pass on your thanks to the whole team. Thank you for choosing Copper Beech.
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Review from Linda G (Daughter of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would certainly recommend Copper Beech Care Home for many reasons! My mother has been there for around two and a half years through the pandemic.
She needs 24/7 care and support as she has severe dementia and her needs have been completely catered for.
She is treated with dignity and receives exemplary
care. We feel very lucky to have found Copper Beech.
She is safe and secure in her environment and although my mother can't use the activities, they are there for others.
We are delighted with the amazing, dedicated staff who go way and beyond.
Thank you so much.
Reply from David Mclean, Customer Service Adviser at Copper Beech Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care and it is always nice to hear words like "exemplary care" being used to describe our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible. Thank you for choosing Copper Beech for your stay.
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Review from Jill H (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A care home had to be found for my mother in August of this year. We found the home to be clean, light and airy. The staff are wonderful. They are all so friendly and great with the residents. Very happy with the home and, most of all, Mum is being well looked after.
Reply from Rebecca Kellegher, Customer Service Adviser at Copper Beech Care HomeThank you for your kind words. We are very happy to hear your mother has settled so well and that you are pleased with the care she is receiving at Copper Beech. We hope to continue providing your loved one with the best possible care.
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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Copper Beech Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Copper Beech Care Home is calculated as follows: ( (192 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 238 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Copper Beech Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
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Bed Vacancies

2 Bed Vacancies

Posted: 27 Jan 2026

Spacious rooms that look out onto the peaceful gardens and surroundings, with ensuite facilities.

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Awards / Recognitions (8)

Meet the Team (1)

Hasib

Hasib Khan

Job Title: Home Manager Joined: 2022

I have been working for Bupa since February 2022. I started as a peripatetic manager and I am currently working as the registered home manager at Copper Beech.


I have been working in the care sector for the last 20 years. I was always passionate about caring for people especially elderly vulnerable adults who really need support. As a result, I started to work in the care sector. I worked as a team leader, deputy manager, home manager and regional support manager for various organisations.


I have managed nursing homes, dementia residential homes and learning disability homes during my career and also worked as a regional support manager overseeing three nursing homes before I joined Bupa.


I really enjoy making a difference in and improving our residents' quality of life.


Outside of work, I am married with children. My hobbies include music and travelling. I like to play the guitar in my own time, travel to new places and spend time with my family.

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