Dean Wood Care Home, Brighton, East Sussex
Dean Wood Care Home, Brighton, East Sussex
Dean Wood Care Home, Brighton, East Sussex

Dean Wood provides personalised residential and nursing packages, while also being able to offer care provision for adults diagnosed with dementia.

This modern, purpose built care facility with state of the art accommodation and facilities, features its own dedicated dementia unit, as well as sensory gardens, reminiscence activity areas and memory boxes, that have all been carefully designed to help those with cognitive issues. Residents have access to a private terrace and rooftop café where they can enjoy panoramic sea views.

Dean Wood employs professional chefs, who are committed to good health and nutrition. They provide a varied menu of tasty food which residents can chose to enjoy in privacy or socialising with others.

Entertainment and promoting a stimulating lifestyle were in mind when this home was designed. Dean Wood has its own cinema room, hair salon and therapy room – there is also a children’s play area for visitors and a covered BBQ area.

Group: Bupa Care Homes

Person in charge: Neil Jenkins (General Manager)

Local Authority / Social Services: Brighton & Hove City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Lift • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette

Latest Care Quality Commission* Report on Dean Wood Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Dean Wood Care Home has a Review Score of 9.4 (9.412)

The Review Score of 9.4 (maximum of 10) for Dean Wood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Dean Wood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.537 for Dean Wood Care Home is calculated as follows: ( (190 Excellents x 5) + (66 Goods x 4) + (27 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 287 Ratings = 4.537

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.875 Points relating to the number of positive Reviews for Dean Wood Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 14 Reviews ÷ 16 Target = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    3
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dean Wood Care Home?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dean Wood Care Home

  • Resident / Service User
    6
  • Wife of Resident/Service User
    5
  • Niece of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

I have been in Dean Wood Care Home for almost a month. I looked at other care homes as I needed the nursing care but this home is outstanding compared to others I viewed.
I am only 60 but need ongoing nursing care which Dean Wood provide! This home on my first impression was it felt more like walking into a hotel than a nursing home. The layout and facilities makes it feel different from the others. Staff are brilliant and always there to help where ever and whenever it's needed. The rooms are comfortable. Thank you, Dean Wood for helping me to settle in.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Dean Wood Care Home responded to this review on 30 Nov 2017:

Thank you for your review and kind words about our staff. I'm so glad to hear that you are settling into your new home.

Viewed six other homes before deciding on Dean Wood.

Mum was happy and settled in straight away. This was a big relief for the family that she was safe and contented. For us, over the whole period, the staff were outstanding, friendly and very professional. This place must surely be one of the best care homes in the UK. Dean Wood is a very modern, newish care home with exceptional staff. We are so so glad we found such a place for mum

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Dean Wood Care Home responded to this review on 01 Dec 2017:

So Sorry to hear of your loss, Please accept our condolences. Thank you for your review. It is lovely to know that your mum was happy and settled in our care and I hope that this gives you and your family comfort knowing that she was well cared for.

My friend found the care home for me and I couldn't be more delighted.

How likely would you be to recommend Dean Wood Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Dean Wood Care Home responded to this review on 30 Nov 2017:

Thank you for your review. I'm so glad to hear that you are happy.

My mother passed away on the 6th of November, the staff were absolutely wonderful, I cannot praise them enough, they were very professional, very caring and dedicated to their profession. I cannot put enough thanks in writing to you about the care she received and love they showed her the time she had left at Dean Wood, once again thank you, this made my memories of her last days more stress-free.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Dean Wood Care Home responded to this review on 13 Nov 2017:

So sorry to hear about your loss, please accept our condolences. Thank you for your review and such kind words about our staff. I hope that in time to come, the fact that your mother was so well cared for and loved will be of comfort to you.

The staff and management at Dean Wood understand how difficult it is for relatives and friends of newcomers to their care home, and do their best to reassure you, encourage you to come forward with any concerns you may have. So after just three weeks, I am satisfied that my partner has settled into a comfortable routine, and is treated with respect and friendliness by all concerned.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administator at Dean Wood Care Home responded to this review on 03 Aug 2017:

Thank you for your review. I'm so glad that your partner has settled and is happy it must give you such peace of mind knowing that he is well cared for in our care.

My mother received a fantastic standard of care.
All the staff were kind and attentive. They helped her and her family through her final month.
Still get a lump in my throat when I think how kind they were.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administator at Dean Wood Care Home responded to this review on 01 Aug 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure in time when you look back on things, you will have happy memories of the time your Mother spent with us.

My sister spent respite care at Dean Wood Care Home following illness, I visited her regularly and was very impressed with the wonderful care she received, she was very well cared for and the staff were extremely kind and pleasant and cheerful, she was full of praise of them and still is of her treatment there. Not just the nursing care but all the staff were so kind.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Dean Wood Care Home responded to this review on 26 Jun 2017:

Thank you for your review. It is lovely to hear that your Mum is full of praise for the staff and that she was cared for so well.

My husband is settled and has everything he requires, he mostly loves to wander constantly! He has plenty of companions and is being cared for very well and on the whole is quite happy. Thank you!

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Dean Wood Care Home responded to this review on 14 Jun 2017:

Thank you for your review. Glad to hear that your husband has settled in so well and that you can have peace of mind knowing that he is looked after.

Very happy with all care and support. I know my aunt is being looked after the very best.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Dean Wood Care Home responded to this review on 31 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

The care and facilities are super, the staff are very welcoming and we are able to speak to them when required.
My husband is so well cared for, we couldn't do more for him.
We are so pleased we found such a wonderful home.
One problem we had, has now been sorted.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Dean Wood Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Overall satisfactory as ratings show.

How likely would you be to recommend Dean Wood Care Home? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Simone Berkeley, Customer Service Advisor at Dean Wood Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Poor staffing, often easy to see understaffed. Staff don't have time to really care for anyone.
In my 3 years of residence, only 2 outings have been arranged.
Increased availability of hot/cold drinks would be appreciated.

How likely would you be to recommend Dean Wood Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Simone Berkeley, Customer Service Advisor at Dean Wood Care Home responded to this review on 25 May 2017:

Thank you for your review. Your comments are extremely important to us and are an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve the service and address the points you have raised.

The Bupa Customer Care Team.

Shortage of staff.

How likely would you be to recommend Dean Wood Care Home? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Very Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Simone Berkeley, Customer Service Advisor at Dean Wood Care Home responded to this review on 18 May 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

The Bupa Customer Care Team.

Great atmosphere, everybody is very friendly. At the time of writing, I feel very happy and 'having a ball'.
It doesn't seem now as if I was ever anywhere else and I have no wish to be.
Daily entertainment provided is very good, particularly visiting singers/musicians.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Dean Wood Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

I cannot thank the staff enough for the care and attention they provide to my mother-in-law. The staff are very friendly, always smiling and always make time to talk to us and update us on her condition whenever we visit.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Dean Wood Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My Wife was only in the care home for a short period (about 4 months) - the care she received from the carers and nursing staff was absolutely first class - they are all, without exception, truly dedicated to their charges.
In my wife's last days I was there almost all the time, and they looked after her as if she was one of their own family, I cannot praise them highly enough.
It was a very sad and quick ending for my wife but I know that everything was done that could be done for her.
I still visit the nurses and carers every week and will continue to do so because they became part of my family and I will always treat them as such.
They are amazing and they continue to support me by just being there for me to go to when I need to.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Poor

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Dean Wood Care Home responded to this review on 11 May 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review. It is so nice to know that you feel that the staff are part of your family and still visit them I'm sure that they will continue to support you. The Bupa Customer Care team.

Residents and visitors had excellent care and support from all staff, the staff took the time and trouble to find out residents interests and made her stay as comfortable as possible during her last hours. Staff were very caring ad supportive to her close friend.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Dean Wood Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

All management and staff have been most helpful. I have really good peace of mind knowing that my aunt is well cared for and that her interests are also being looked after. I have also been made to feel most welcome when visiting.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Dean Wood Care Home responded to this review on 16 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

The staff gave us a warm welcome and have been very helpful on all occasions. The rooms are warm and comfortable with excellent facilities. There a plenty of activities, comfortable lounge an dining room, and a large patio overlooking the sea highly recommended.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Dean Wood Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff are incredibly helpful in all aspects. The rooms are delightful and comfortable. The, food is amazing and nicely served to residents. Activities are plentiful and varied and most enjoyable. My aunt has enjoyed taking part in and meeting other residents in these activities. Other sundry things like hairdressing, podiatry, outings and pampering are available on request. In all home from home.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Dean Wood Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very caring staff who try and interest the residents on Clarence floor within their limitations. The food is very good and residents are catered for. There is a core of local staff who have been here for a long time. Other staff changes occur rather regularly which is unfortunately part of the demanding job and low pay.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dean Wood Nursing and Residential Home, Bupa care homes at Dean Wood Care Home responded to this review on 02 Oct 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

On the whole I am very pleased with the care my husband is receiving. He has been in the home for just under two years now. All the staff are very friendly and kind. My one little niggle is that his glasses and other items go missing, sometimes and it can take a few days before they are found, bit I realise it can't be helped.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Dean Wood Nursing and Residential Home, Bupa Care Homes at Dean Wood Care Home responded to this review on 11 Aug 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

My husband came in very aggressive both verbally and physically. Within a few days the staff had him settled apart from the occasional hiccup now and again. He is very happy here and I am impressed with the whole set up. All the staff are very caring and nothing is too much trouble.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have always found that our mother has had the highest level of care. The staff are always very approachable and do so much for our mother. We feel very happy with the care she has received so far and know she is very happy here. We are in regular contact with the staff and when we are not here they telephone us regularly to appraise us of any situations which arise.

How likely would you be to recommend Dean Wood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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