Bupa Care Homes in Kent | 6 Care Homes

Review of
Eglantine Villa Care Home
from Stephen M (Son of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

I am very happy with the care my mum receives at the Care Home. She has been there for several months now. My mum has dementia so it is very important to me that she is treated with patience, understanding, and kindness, and the staff truly deliver this every day. They always show her dignity and respect,

which gives me great comfort.

The level of care is excellent, and I feel confident that her needs are fully understood and properly met. The home is clean, welcoming, and well run, creating a calm and reassuring environment for residents.

I am very grateful to everyone at Eglantine Care Home and would highly recommend it to anyone looking for quality dementia care.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Eglantine Villa Care HomeThank you for your lovely review. It is always nice to hear words like "patience" and "understanding" being used to describe our care. Hearing that our care brings you peace of mind truly means so much to us. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of
Staplehurst Manor Care Home
from M L (Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

I have been at Staplehurst Manor care for 1 1/2 years now and I have been so happy here. Before I came I was quite nervous of how life in the future would be. The care, the friendliness from all the staff is exceptional and the food, all home cooked, couldn't be better, and I particularly love the very

large garden, which I have helped replant. If you have to go to a care home, this is definitely the one to be in.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Staplehurst Manor Care HomeThank you for leaving a review. We are so pleased that you are enjoying life at Staplehurst Manor. The transition to living in a care home can be tough, but we are so pleased to hear how well you have settled in. We are glad that you are enjoying the food and the activities- especially the gardening. Thank you for choosing us for your stay.

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Review of
Warren Lodge Care Home
from T S (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Really welcoming and friendly. shows genuine care, is always really clean.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Warren Lodge Care HomeThank you for leaving a review. It's great to hear how welcoming you find the home. We want our residents to feel safe and welcome as soon as they arrive- so we are thrilled to hear you find the surroundings pleasant. Please reach out if there is anything more we can do for you and your family.

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Review of
Warren Lodge Care Home
from S L (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Warren Lodge has been lifesaver to us. Mum attends day care at Warren Lodge. The staff have really helped her settle in and are always so friendly and welcoming.They make mum smile everyday and are so reassuring to me, also they have given me hope that mum can still enjoy her life with vascular dementia,

no matter how much the condition progresses. Nothing is ever too much trouble, the care entertainment, and activities provided enables mum to have fun and interact with others while being safe and treated as a real person. Warren Lodge have made our journey brighter, happier and manageable. Thank you.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Warren Lodge Care HomeThank you for your kind words. We are so pleased to hear that you and your mother have benefitted from Warren Lodge's day care service. Easing the mental load of every day care is exactly what we are striving for- so it's great to hear how much more manageable your journey has become. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. We look forward to seeing you again soon.

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Review of
Eglantine Villa Care Home
from Marcia A (Wife of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

My husband became a resident at Eglantine Villa on an end-of-life prognosis. He had a partial amputation and has been confined to a bed since his operation.
Due to the excellent care and medical attention at the age of 94, he is maintaining a good quality of life. He has formed a pleasant relationship

with the carers and medical staff and is happy in his surroundings. He feels secure in his own room and prefers not to participate in the activities.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Eglantine Villa Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We're committed to continuing to support you and your family in every way we can.

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Review of
Staplehurst Manor Care Home
from Ruth H (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

Thank you for your continued amazing care. During Dad's recent illness, not once did it occur to me to worry about the care he was receiving. We very much appreciate the way in which everyone (because they know Dad so well) has quite literally, encouraged him back onto his feet. We cannot put into words

how lovely it is to see how quickly everyone has understood Dad's sense of humour, and how happy hearing Dad roaring with laughter at the banter between him and the team, makes us. Since moving to The Manor, Dad has become himself again..

Reply from Natasha Burns-Leigh, Customer Service Advisor at Staplehurst Manor Care HomeWe're so grateful that you've taken the time to share your thoughts. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We hope to continue providing your loved one with the best possible care.

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Review of
Eglantine Villa Care Home
from Angela B (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum and I have just been to the art exhibition. The level of the artwork was amazing. The techniques used by the activities team to achieve these results from dementia patients took time, effort, and understanding. Also, the cheese and wine went down a treat!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Eglantine Villa Care HomeWe appreciate you taking the time to leave us your comments. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. Our team works hard to make sure there's something for everyone to take part in. We are looking forward to seeing you again.

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Review of
Fountains Lodge Care Home
from Emma J (Daughter-in-law of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

We have just recently moved my father in-law into this home wow what can I say , it's the best thing we ever done , the staff go out there way for residents and their visitors . My father inlaw was very distressed what with moving one home to another . Fountains has regained his confidence which we

are so pleased . Thank you so much to each and everyone of the staff

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care HomeThank you for your kind words. We are so happy that we were able to help your Father in Law settle into his new home quickly. We hope to continue providing him with the best possible care.

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Review of
Eglantine Villa Care Home
from Susan P (Daughter of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

The care home is in a beautiful location. Quiet and peaceful. The gardens are well managed. All staff are friendly and helpful. Care staff treat residents with kindness and respect. Residents are encouraged to join in and have their meals in the dining room. But their preference is always observed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care HomeThank you for your lovely review. It is nice to hear you can see our staff treat residents with kindness and respect. Thank you for choosing Eglantine Villa for your loved one's care.

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Review of
Wilmington Manor Care Home
from Derek H (Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

I have now been a resident for 14 months and am quite content, feeling safe and secure. First weeks of residence took some adjustment, but the home and staff were very good at making the transition as easy as possible. The care home is now my home, and when returning from any outing, I always feel safe

and secure with the staff welcoming me as a proper person.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeWe're so grateful that you've taken the time to share your thoughts. We are happy to hear you feel like a part of our Wilmington Manor family and we hope that we did everything possible to make the transition as easy as possible. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We hope to continue providing you with the best possible care.

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Review of
Fountains Lodge Care Home
from Susanna S (Daughter-in-law of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been living at Fountains Lodge for nearly 3 years. She arrived in a very poorly state and since that day, with the care and expertise of the staff, at nearly 88 is in the best spirits and health she can be at this great age! She is happy and content and considers Foundtains Lodge

as home, and is always happy to go back after a day out with the family. We cannot thank everyone enough for their love, respect, care and fun, which makes Fountains the lovely home it is.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care HomeWe appreciate you sharing your experience with our home and it's always encouraging to read reviews like this. We are glad to help you and your family through such a difficult time and it is wonderful to hear that your mother-in-law has settled in comfortably with us. We're looking forward to creating many more happy memories with you and your family.

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Review of
Fountains Lodge Care Home
from Colin J (Son of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

Can't fault the home in anyway.
Top class. All the staff are brilliant with the residence and visitors.
Rooms brilliant. Food looks amazing.
Clean throughout the home.
Gardens are lovely and looked after.
I have no negative to say about this home.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care HomeWe're so grateful that you've taken the time to share your thoughts. It's lovely to know that you feel reassured that your loved one is safe and well looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Staplehurst Manor Care Home
from Fiona R (Niece of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

I was niece to Barbara who was in your care long time for end of life care. My aunt had end of life COPD the staff were great looking after my Aunty. Aunty was so well cared for and happy at the home. When she passed, my Aunty was treated with total dignity and my family also cared for. Sorry for delay,

coping with our loss of Aunty.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care HomeWe appreciate you sharing your experience with our home. We are sorry for your loss. Your comments are a testament to the dedication of everyone in the home and thank you for recognizing the care and dedication of our team. Hopefully you will go away from this feeling like your Aunty received the best possible care.

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Review of
Staplehurst Manor Care Home
from Kathy M (Regular Volunteer) published on 23 October 2025 Submitted via Website • Report

Overall Experience

I take my dog Mika every month to visit the residents of Staplehurst Manor, and I am always impressed with the friendliness of the staff, the care and attention that they give to each and everyone there. The home really is a home, it is beautifully designed, and the food is fresh, and although I have

never eaten it, it looks delicious. The residents always say how well cooked and tasty it is. The grounds are beautifully kept, and very attractive. Each person is given individual attention and their needs are catered for and nothing is too much trouble for the well trained staff. I can't compliment them too highly.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care HomeWe appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your experience and your comments are a testament to the dedication of everyone in the home. We look forward to welcoming you back to Staplehurst Manor soon.

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Review of
Staplehurst Manor Care Home
from D B (Great-granddaughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

My great granny loves living here, it was hard for our family to convince her she needed 24hr care as soon as she went to look around, granny said yes I will give it a try. Now when we visit granny says she's so happy and enjoys all the fun they share at the home.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care HomeThank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Staplehurst Manor care home did everything possible to make the transition as easy as possible. We're looking forward to creating many more happy memories with you and your family.

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Review of
Staplehurst Manor Care Home
from Barry J (Respite Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

The service was excellent in every way I was only there 2 weeks. I would recommend it to anyone.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care HomeWe appreciate you sharing your experience with our home. Thank you for recognizing the care and dedication of our team. Please don't hesitate to reach out if there's anything more we can do in the future.

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Review of
Wilmington Manor Care Home
from J S (Granddaughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are friendly and helpful. Nice to be able to get a coffee or a cup of tea whilst we visit. Wilmington Manor Care home is a nice place to be if you are a resident here. And always a nice place to visit our resident.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care HomeThank you for your kind words. We are delighted to hear that our team have made a difference to your family's experience. It is always nice to hear words like "friendly and helpful" being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of
Staplehurst Manor Care Home
from U B (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My dad has recently come in for respite care and will be happy to return for more stays, lovely staff, lovely warm home.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care HomeIt's always encouraging to read reviews like this. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your Dad received the best possible care.

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Review of
Staplehurst Manor Care Home
from Joanna R (Friend of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My friend was in the home for respite period, and he was so well looked after, staff were really helpful and my friend said he would return again if he needed support again. Thank you for your care of my dear friend.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care HomeThank you for taking the time to leave your kind review. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Fountains Lodge Care Home
from Maureen D (Resident) assisted by family/friend published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

I moved here over 2 years ago.
I love my own ensuite room with patio access to the garden. I am content and happy.
The staff are very attentive and caring. I have made a circle of friends with whom I dine daily and enjoy my glass of wine!
I thoroughly recommend living here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care HomeThank you for your lovely review. It is so nice to hear that you feel content and happy in our care and that you would recommend living here. Thank you again for choosing Fountains Lodge.

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Care Homes Owned by Bupa Care Homes in Kent

Bupa Care Homes Locations in Kent (6)

Bupa Care Homes Reviews in Kent (586)

Eglantine Villa Care Home

Staplehurst Manor Care Home

Warren Lodge Care Home

Warren Lodge Care Home

Eglantine Villa Care Home

Staplehurst Manor Care Home

Eglantine Villa Care Home

Fountains Lodge Care Home

Eglantine Villa Care Home

Wilmington Manor Care Home

Fountains Lodge Care Home

Fountains Lodge Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Wilmington Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Fountains Lodge Care Home

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