Bupa Care Homes in Kent | 6 Care Homes

Review of
Wilmington Manor Care Home
from J S (Granddaughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are friendly and helpful. Nice to be able to get a coffee or a cup of tea whilst we visit. Wilmington Manor Care home is a nice place to be if you are a resident here. And always a nice place to visit our resident.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your kind words. We are delighted to hear that our team have made a difference to your family's experience. It is always nice to hear words like "friendly and helpful" being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of
Staplehurst Manor Care Home
from U B (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My dad has recently come in for respite care and will be happy to return for more stays, lovely staff, lovely warm home.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

It's always encouraging to read reviews like this. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your Dad received the best possible care.

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Review of
Staplehurst Manor Care Home
from Joanna R (Friend of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My friend was in the home for respite period, and he was so well looked after, staff were really helpful and my friend said he would return again if he needed support again. Thank you for your care of my dear friend.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for taking the time to leave your kind review. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Fountains Lodge Care Home
from Maureen D (Resident) assisted by family/friend published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

I moved here over 2 years ago.
I love my own ensuite room with patio access to the garden. I am content and happy.
The staff are very attentive and caring. I have made a circle of friends with whom I dine daily and enjoy my glass of wine!
I thoroughly recommend living here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. It is so nice to hear that you feel content and happy in our care and that you would recommend living here. Thank you again for choosing Fountains Lodge.

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Review of
Warren Lodge Care Home
from L P (Husband of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident for nearly two weeks. Our experience with both management and staff has been excellent. They have made the transition for me and my wife as easy as possible, giving us time to make sure we are satisfied with all our options and making sure I am happy with the process of moving

in. The care has been wonderful, with my wife eating more in two weeks than in the last month. Every time I visit, she looks content and her personal care is first class.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care Home

Thank you for taking the time to leave your lovely review. We are happy that Warren Lodge care home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your wife in our care. We're looking forward to creating many more happy memories with you and your family and we look forward to seeing you again soon.

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Review of
Staplehurst Manor Care Home
from B P (Respite Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

I have had a great time here at Staplehurst Manor, and I hope to come back soon. I will say Martha has made it extra special.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Staplehurst Manor Care Home

Your feedback means a lot to us and the team at Staplehurst Manor Care Home. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We're looking forward to creating many more happy memories with you and your family.

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Review of
Wilmington Manor Care Home
from S H (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

Mum is cared for in a courteous and friendly manner. The staff are all lovely to Mum.
Medicines are administered professionally and the Doctor visits regularly along with the chiropodist and hair dresser.
The premises are very clean and the furniture is comfortable. The garden looks good too, and

we were able to put flowers outside Mums window.

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

We appreciate you taking the time to leave us your kind comments. We are so pleased to hear that you are impressed with the clean and comfortable environment and the high standards of care provided at Wilmington Manor Care Home. We are very happy to hear you can feel at ease with your Mum in our care, and please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Wilmington Manor Care Home
from Stephanie G (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

We were impressed with our first viewing for my mum, the cleanliness of the whole property and staff, and the friendliness of every one we met, the choice of food the entertainment, the accommodation, the garden party was fantastic, everyone works so hard and caring, mum is taking a little time

to settle ,but they are very patient with her, we would recommend this care home to everyone nice rear garden, everyone works with a smile ,very happy with our choice for mum.

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your lovely review. We are so pleased to hear that you are happy with the care that is provided to your Mum and we hope Wilmington Manor Care Home did everything possible to make the transition as easy as possible. It is wonderful to hear that you are impressed with the clean environment and variety of activities provided. We hope to continue providing your loved one with the best possible care.

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Review of
Staplehurst Manor Care Home
from V B (Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Carer support is excellent, treated with dignity management excellent. I'm glad I made the decision I did to come in permanently, it is very pleasant to be able to take a safe walk in the gardens in the morning.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for taking the time to leave your kind words. We are very happy to hear you can feel at ease in our care and it is always nice to hear words like "excellent" being used to describe our care. We hope to continue providing you with the best possible care.

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Review of
Fountains Lodge Care Home
from Monique P (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Lovely to see resident dancing on their fun day. Having ice cream from the van. Staff dressed up with masks, etc, taking photos and encouraging residents to sing along. Excellent afternoon. Well done.

Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We are very glad you enjoyed our fun day at Fountains Lodge Care Home. We are looking forward to seeing you again.

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Review of
Wilmington Manor Care Home
from Jeremy W (Son of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

I would just like to thank all the staff that cared for my mother during her stay.
She was well cared for by everyone especially two members of staff in particular.
I would recommend Wilmington Manor.

Reply from Lisa Henderson, Customer Care Advisor at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Wilmington Manor Care Home for your Mothers stay.

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Review of
Wilmington Manor Care Home
from Gary H (Son of Resident) published on 1 September 2025 Submitted via Website • Report

Overall Experience

My dad has been in the home for 11 years now - he gets 24 hour care that is faultless. All Staff are always helpful and welcoming, including the heads of departments.
I cannot recommend this home enough to others. I am very happy knowing I can leave my Dad well cared for.

Reply from Lisa Henderson, Customer Care Advisor at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Helpful" and "Welcoming" being used to describe our Staff. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your Dad with the best possible care.

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Review of
Warren Lodge Care Home
from Vicki G (Next of Kin) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Mum has been at Warren Lodge for a few years now, and as she declines, the staff there lovingly support her as she ages in place. My family find all the staff very attentive and caring, we are very satisfied with Warren Lodge.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Warren Lodge Care Home

Thank you for your feedback. We are glad to help you and your family through such a difficult time. We are pleased to hear that you found the staff at Warren Lodge supportive of your mum. Hopefully you will go away from this feeling like your loved is receiving the best possible care.

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Review of
Warren Lodge Care Home
from R W (Husband of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

What has impressed my family and me is the care with which my wife has been looked after. She is happy and contented and as a result a result interacts well with the staff and other residents. When my wife had issues over eating, the staff persisted with all sorts of different foods in order to find

ones my wife would accept. As a result, they were able to stabilise her weight. We are grateful for the care my wife is given.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for taking the time to leave us your lovely review. It is so nice to hear that your wife is happy and content in our care at Warren Lodge. Thank you again for your kind words.

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Review of
Warren Lodge Care Home
from Blessing J (Son of Resident) published on 7 August 2025 Submitted via Website • Report

Overall Experience

My Dad was at Warren Lodge for a respite, can't fault the care he received. From activity, to the food and the pleasant ladies at the reception. I will recommend this home to anyone who needs a place for their family.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care Home

Thank you for taking the time to leave your kind words. We are very happy to hear you could feel at ease with your Dad in our care for his respite stay. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Fountains Lodge Care Home
from F W (Daughter of Resident) published on 4 August 2025 Submitted via Postal Card • Report

Overall Experience

Mam seems to have settled into Fountains Lodge, although her memory and understanding of what is happening is deteriorating quickly. The staff seems caring and compassionate, and if there is a problem, they will try to deal with it.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are pleased to hear that your Mam has settled in well and that she is receiving high standards of care and support. We are happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Warren Lodge Care Home
from Martin R (Son of Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

Mum was petrified of going into a care home, unfortunately Mum had no choice in 2023, so we chose Bupa's Warren Lodge Care Home & I'm glad we did!
It's very well managed & all staff are brilliant & genuinely care for their residents.
We could visit Mum whenever we wanted or needed to 24/7 & the staff

were always on hand if we needed anything.
Mum passed recently & everyone was in tears & the support we've received is excellent.
The staff do their very best to accommodate everyone & any requests or help is always a priority.
We would highly recommend Bupa Warren Lodge to anyone, they are like an extended part of our Family.
Thank you ever so much to everyone from Warren Lodge, love from us.

Reply from Lisa Henderson, Customer Care Advisor at Warren Lodge Care Home

Thank you for your lovely review. We are saddened to hear about your loss . It is always nice to hear from family members feeling like their loved one was cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care. We will certainly pass your comments on to the manager.

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Review of
Broad Oak Manor Care Home
from Gary L (Son of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

My Mother went into respite at Broad Oak Manor in July for two weeks. Unfortunately she now needs carers around her, she is 99 in November. She now wishes to remain there for the remainder of her life, she now seems like a different person, so happy. Every single member of staff are so nice, very helpful,

so caring and truly very professional. It is a great relief to know she is in such good hands, and all of my family very much hope she's able to stay there now.

Reply from Lisa Henderson, Customer Care Advisor at Broad Oak Manor Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. It is always nice to hear words like "Caring" and "Professional" being used to describe our Staff. We hope to continue providing your Mother with the best possible care.

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Review of
Broad Oak Manor Care Home
from Janet G (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

The care and support at this home is outstanding, they go above and beyond for all residents.
They do all sorts of activities with them including taking them out to local garden centres to buy plants to have them in planted in the garden so residents can watch them grow.
They also help keep their

mobility going with fun exercises

Reply from Maria Ricketts, Customer Care Adviser at Broad Oak Manor Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Eglantine Villa Care Home
from Teena C (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report

Overall Experience

My Mum came to stay at Eglantine in April and so far seems to have thrived. I feel that it is the staff that makes the difference here - they are all amazing. When we visit we are made to feel welcome and when family travel from further afield they are offered lunch and refreshments too which is really

great. My Mum has her issues with the food but I can't really see what the problem is (and she always seems to eat it).

The gardens are beautiful and are kept immaculate, the residents all have the opportunity to sit outside when the weather permits. Mum particularly enjoys watching the squirrels and birds. The activities and entertainment is fantastic - there always seems to be something going on and all of the residents are encouraged to join in.

We didn't have any experience with nursing homes and visited a few before choosing Eglantine but I really feel that my Mum is in the best place and is receiving the very best care.

Reply from Fran Donno, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your lovely words. We are happy to hear you feel like a part of our Eglantine Villa family and it is wonderful to hear that your Mum is enjoying her stay so far. It is brilliant to hear that you are impressed with the variety of activities provided, the care and support provided and the comfortable environment at Eglantine Villa. We are very pleased to hear you can feel at ease with your Mum in our care and we hope to continue providing your loved one with the best possible care.

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Care Homes Owned by Bupa Care Homes in Kent

Bupa Care Homes Locations in Kent (6)

Bupa Care Homes Reviews in Kent (575)

Wilmington Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Fountains Lodge Care Home

Warren Lodge Care Home

Staplehurst Manor Care Home

Wilmington Manor Care Home

Wilmington Manor Care Home

Staplehurst Manor Care Home

Fountains Lodge Care Home

Wilmington Manor Care Home

Wilmington Manor Care Home

Warren Lodge Care Home

Warren Lodge Care Home

Warren Lodge Care Home

Fountains Lodge Care Home

Warren Lodge Care Home

Broad Oak Manor Care Home

Broad Oak Manor Care Home

Eglantine Villa Care Home

Awards / Recognitions (8)

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