Bupa Care Homes in Kent | 6 Care Homes

Review of
Fountains Lodge Care Home
from Denise F (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report

Overall Experience

I would like to thank all the staff that looked after my Mum for the 14 months whilst in your care. I am truly grateful for the kindness, patience and respect you gave to her especially in her final days. It bought me comfort knowing that she was in caring hands.
I would also like to say how well

the staff supported me through difficult times and how I always felt comfortable with them. They were always transparent supportive and helpful.

I will always have fond memories of them and would like to thank them all for their care and dedication.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Fountains Lodge Care HomeWe appreciate you taking the time to write this during what must be a very difficult period. We are glad to help you and your family through such a hard time. Hearing that our care had brought you peace of mind truly means so much to us. Your comments are a testament to the dedication of everyone in the home. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.

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Review of
Fountains Lodge Care Home
from Claire B (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report

Overall Experience

After looking at several homes for my
Mother who has Alzheimer's , I found fountain lodge the best . I noticed how caring and professional the staff was and the interaction was fantastic they knew all the residents names . The activity staff make a huge effort with every resident to try and involve

them and to make there day better with so many different things to stimulate them. Management were particularly helpful
To my mother's needs and provided
her with the best location and room which was very spacious and clean and she felt content and happy with. Like home from home. They have a wonderful garden to provide bbq s and fetes in the summer for all residents to enjoy one another's company and make new friends. Catering staff have been wonderful providing mum with fantastic food and yummy cake ! And even a sneaky non alcoholic beverage . James the Maintance man was so willing to help with mum's decor in her room. Overall I can't fault fountain lodge even down to the cleaners .

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care HomeThank you for your lovely review. It is always so nice to hear from family members feeling like their loved one is well cared for. We will certainly pass on your lovely feedback to all the staff involved in your Mum's care. Thank you again for choosing Fountains Lodge.

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Review of
Eglantine Villa Care Home
from Amanda W (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report

Overall Experience

My father was asked as its February the month of love, what would you love?
He replied saying a steak meal with my family! We would do this weekly, my sister and her husband, my parents, my husband and myself.
Eglantine went above and beyond for him. A three course meal was provided for all 6 of us!

Including wine, tea and coffee.
It was a fantastic experience for him and us. It was lovely to see a smile on his face.
The staff were very attentive and the food was delicious.
Thank you so much for doing this for my father.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Eglantine Villa Care HomeThank you for your lovely feedback. It is amazing to hear how our Lifestyle and Wellbeing coordinators have adapted February's 'What do you love' theme to suit your father's love of a steak dinner! Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We're looking forward to creating many more happy memories with you and your family.

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Review of
Staplehurst Manor Care Home
from Denise C (Daughter of Resident) published on 27 February 2026 Submitted via Postal Card • Report

Overall Experience

My mother came to stay for nine days respite. The staff were very kind and caring and made mum very welcome indeed. The residence is delightful, very clean and homely with very high standard of food and entertainment for all abilities and interests. Mum was very happy with her stay and looks forward

to hopefully another stay this summer.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Staplehurst Manor Care HomeThank you for your kind words. We are thrilled to hear that your mother enjoyed her respite stay with us. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Staplehurst Manor Care Home
from Ruth H (Daughter of Resident) published on 20 February 2026 Submitted via Website • Report

Overall Experience

Once again the team at The Manor continues to amaze us with their care and the opportunities available to Dad. Having enjoyed all the Christmas activities and visits from village organisations, Dad was thinking January would be quiet. Quite the contrary, he and his fellow residents have absolutely loved

preparing for, and then dressing up in their finest attire for the Hollywood party, as well as celebrating Burns Night and all the regular clubs and events.
We greatly appreciate the individual care Dad receives. He absolutely loves his interactions with every member of staff, and is thriving on the shared humour.
We love popping in and seeing everyone, it is just like visiting family.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Staplehurst Manor Care HomeThank you for taking the time to leave your review. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. Our lifestyle and wellbeing coordinators pour so much love and attention into making sure every resident loves living at our homes. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Staplehurst Manor Care Home
from P H (Respite Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

I chose Staplehurst Manor Care Home because it had excellent reviews and offered post operative convalescent care. My stay was just for three weeks to help me through the early part of my rehabilitation. From the start I was made to feel most welcome and found the staff to be extremely kind and attentive.

The room was clean and had everything I needed, the food was good and the management team was very approachable and helpful. I would certainly recommend Staplehurst Manor for either a short or longer stay.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care HomeWe're so grateful that you've taken the time to share your thoughts. We want our home to feel like a community, and it's lovely to hear that you felt a part of it. It is wonderful to hear that you were impressed with the high standards of care provided, the meals provided and the clean environment at Staplehurst Manor Care Home. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of
Staplehurst Manor Care Home
from Michael L (Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

Once again the two activities staff have excelled themselves. With the Hollywood walk of fame, dressing up party, with mocktails, dancing, a crooner, and even miniature Oscar statues, for the winners. With the pub quiz afternoons, with the bar open, which have been a great success. Every day there is

something interesting to look forward to. Some days the kitchen help, we make amazing pizzas or shortbread, or even fat and seed balls for the birds.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care HomeYour feedback means a lot to us and the team at Staplehurst Manor Care Home. It is wonderful to hear that you are enjoying the variety of activities that are provided and that you have many things to look forward to. We are delighted to hear that our team have made a difference to your experience. We're looking forward to creating many more happy memories with you.

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Review of
Staplehurst Manor Care Home
from V B (Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

I am very happy here, not sorry I gave up my home.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care HomeWe're so grateful that you've taken the time to share your thoughts. We are so pleased to hear that you are happy and that you feel at ease at Staplehurst Manor Care Home. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Staplehurst Manor Care Home
from Michael L (Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

Respect, friendly, kind, considerate and helpful. Always has my welfare in their minds. Many many thanks.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care HomeIt's always encouraging to read reviews like this. We are very happy to hear you can feel at ease in our care and we are pleased to hear you feel like a part of our Staplehurst Manor family. We're looking forward to creating many more happy memories with you.

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Review of
Warren Lodge Care Home
from Laura R (Daughter of Resident) published on 19 February 2026 Submitted via Website • Report

Overall Experience

My mother passed away at the Lodge in January this year. She died of Dementia, frailty and old age. I cannot praise the staff at this place highly enough. I visited many times since my Mum's arrival in May '25 and was always made to feel welcome. They always asked how I was and gave excellent and consistent

care to my Mother always. I would feed her on occasion but I never HAD to and they would ask politely if I could give them some space to change her etc when it was necessary. Really super staff and clearly led brilliantly by Angela and the senior staff and nurses Stella, Wayne and Cynthia amongst others. I even felt at home there and I know Mum had the best care that she could possibly have had. I'd looked after Mum at home after my Dad passed 2 years previously and then it got too much for me (and it was unsafe for me to continue at home because she eventually refused to be washed by me and follow instructions by me to keep her safe) and Angela happily agreed to have her there.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Warren Lodge Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. We are glad to help you and your family through such a difficult time. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.

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Review of
Broad Oak Manor Care Home
from D S (Son of Resident) published on 11 February 2026 Submitted via Website • Report

Overall Experience

I have been very pleased with the care my father is receiving, all the staff seem to be very caring, and the medical staff have been excellent at keeping us in touch with any issues. We realise that our living overseas makes communication difficult, but the staff are understanding and helpful in providing

assistance in this regard.
My father has also said he is very happy with the quality of the food provided and the regular activities.

Reply from Fran Donno, Customer Service Adviser at Broad Oak Manor Care HomeWe're so grateful that you've taken the time to share your thoughts. We are pleased to hear that your Father is happy and that he is enjoying his stay at Broad Oak Manor Care Home. We are delighted to hear that our team have made a difference to your family's experience. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
Broad Oak Manor Care Home
from Gary L (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

My mum went into Broad Oak Manor back in July 25. The family put her in on Mum's request, as she was no longer able to cope in our family home, living there on her own, so she went into respite.
I can say it was the best thing we did for her, she was completely changed woman, so much happier and she

made friends with other patients and with all of the brilliant staff, who are all so very helpful and friendly. Unfortunately my mum passed away on the 4th Jan. but she enjoyed six happy months in the care home.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Broad Oak Manor Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. It is always nice to hear from family members feeling like their loved one has been well cared for and looked after. Although the transition into a care home can be difficult sometimes, it's humbling to know how much this period helped you and your family. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.

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Review of
Warren Lodge Care Home
from J I (Wife of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

My wife is in day care, and having experience of the Warren. The care and attention provided at Warren Lodge taken worry off of my shoulders. The staff are caring, kind and I feel Lorraine receives the stimulation she needs at all times. I know that if she eventually needs full time care, Warren Lodge

is where I want her to be. I cannot say anything other than excellent for all aswell.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for your feedback about day care. We are glad to hear that you find the care your Wife receives at Warren Lodge gives you peace of mind. Thank you again for taking the time to leave us your review.

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Review of
Fountains Lodge Care Home
from N D (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

We did have quite a few issues initially with laundry which now seems to have resolved itself, but at the time was very stressful. Whilst the food is very good and nutritious and care is taken when presented to residents - it does seem that what is advertised is often not what is served to residents

and sometimes it is not just one course but all three - which is disappointing especially when you discuss prior to dinner what the person is going to be eating on that day. On one occasion my father was given a corn beef sandwich despite the fact he is a pescatarian- when we enquired about it a response by one staff member was "he chose it". We did feel that we needed to point out that my father had dementia and although he might have chosen it he would not really know what it was and felt that more care could have been shown in terms of encouraging a different choice. As a consequence the sandwich was not eaten which meant he didn't have lunch as he didn't like it.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care HomeWe appreciate you taking the time to leave us your feedback regarding the meals your Father has been provided with. We will discuss this with the home's manager to help them continually improve their service.

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Review of
Fountains Lodge Care Home
from G P (Husband of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

Fountains Lodge is modern, airy, light, clean and well laid out. The staff are very professional, give good feedback, are very caring and observant. The activities are very varied, the food excellent, and the gardens safe and well laid out.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Fountains Lodge Care HomeIt's always encouraging to read reviews like this. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of
Warren Lodge Care Home
from L P (Husband of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

My wife has now been a resident at Warren Lodge for 4 monthis. The Staff not only look after my wife very well but also have helped myself adjust to being alone at home after 54 years. My wife has settled in so much better than I thought she would, she is treated by the staff in a friendly, with dignity

way. My wife is now putting on weight after months of losing weight at home and she is really enjoying her food again.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Warren Lodge Care HomeThank you for taking the time to leave your review. It is always nice to hear words like "friendly" and "dignity" being used to describe our care. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We're thrilled to hear you've enjoyed the food at Warren Lodge. Our kitchen team puts so much care into preparing fresh meals every day. We hope to continue providing your loved one with the best possible care.

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Review of
Warren Lodge Care Home
from T M (Husband of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

My wife has been a resident at Warren Lodge since March 2024 and transferred from one of the more modern homes, which looked more like a boutique hotel with a dementia care facility within a generalist care home. Whilst I was initially unsure we had made the right decision to move her, I soon realised

it was not so much about the building and services, but about the care the resident receives. Overall my wife receives a good standard of care, there are some that just do the job, but the majority do go the extra mile in looking after the residents. The fact it is a specialist dementia care home is also a plus. She is looked after very well and a special mention goes to the ladies in the activity team who do spoil her with pampering (hair and nails etc). She also gets her hair cut and coloured by the homes hairdresser regularly which makes her feel better. The food is of a good standard and I often samply it myself. I feel confident that my wife is in good hands when I'm not around.

Reply from Fran Donno, Customer Service Adviser at Warren Lodge Care HomeWe're so grateful that you've taken the time to share your thoughts. Knowing that you feel reassured about your loved one's care is the best feedback we can receive and we are pleased to hear that you are impressed with the high standards of care provided. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Eglantine Villa Care Home
from D G (Niece of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

My aunt was only at Eglantine for a few weeks but during this time she received excellent care and the staff were amazing. The staff were so friendly and kind, nothing was too much trouble. Very homely atmosphere. We could not have wished for a better home for my aunt during her final chapter of her

life.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Eglantine Villa Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. Feedback like yours inspires us to continue to provide the very best care. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.

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Review of
Warren Lodge Care Home
from L J (Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

Staff are friendly and lovely. I like talking to other residents and staff.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Warren Lodge Care HomeThank you for taking the time to leave your review for Warren Lodge. We are so pleased to hear that you have settled in well. It's great that you find the staff and other residents friendly and easy to talk to. We hope you continue to enjoy your time in our care home.

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Review of
Warren Lodge Care Home
from S P (Daughter of Resident) published on 2 January 2026 Submitted via Postal Card • Report

Overall Experience

Since my mum arrived at the care home, she appears much more settled and happy.
I think this is due to a good routing and caring staff.
Mum enjoys all the activites and day trips out.
It makes me feel happy that she's being looked after well.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care HomeWe're so grateful that you've taken the time to share your thoughts. We hope Warren Lodge care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Care Homes Owned by Bupa Care Homes in Kent

Bupa Care Homes Locations in Kent (6)

Bupa Care Homes Reviews in Kent (601)

Fountains Lodge Care Home

Fountains Lodge Care Home

Eglantine Villa Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Warren Lodge Care Home

Broad Oak Manor Care Home

Broad Oak Manor Care Home

Warren Lodge Care Home

Fountains Lodge Care Home

Fountains Lodge Care Home

Warren Lodge Care Home

Warren Lodge Care Home

Eglantine Villa Care Home

Warren Lodge Care Home

Warren Lodge Care Home

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