Care Homes Owned by Bupa Care Homes in Kent

My experience from the beginning was positive - felt the calm and welcoming atmosphere as soon as I walked through the door. Greeted by helpeful and reassuring management and reception especially. My husband has a lovely room with a garden view and is very well cared for by friendly and kind staff. In addition, staff in other activities such as laundry, and activities, and catering all are such nice people. Thank you for making a difficult situation so much easier.

This is not the first time I have had connection here. My cousin spent his final days at Staplehurst Manor and he was very happy

Overall I feel the residents are well cared for and looked after and are very happy. I know Mum is.

Our dad was a resident of Broad Oak Manor from August 2025 to January 2026. The care he received was amazing and as a family it was so comforting knowing he was safe and well looked after. All the Staff Members genuinely care for the residents and they go above and beyond their duties to ensure that the residents and family are happy. There is a real family feel to the home. The food was also very good and always something available whatever the time of day. There was always activities going on if the residents wanted to participate and the grounds were kept well, so nice to sit outside and enjoy the sun and an ice lolly.

My family visit our father regularly, we are always made welcome by staff members. We have attended family events which have been excellent. There are activities for residents frequently and regularly, and they make use of the lovely garden when the weather allows. We feel our father is well cared for at Eglantine Villa, he even says that himself, and he loves the food.

All of this possibly because of one special group of people. The unsung carers, staff at Eglantine Care Home Horton Kirby. Thank you.

My dad has been here 2 months now and there is a very good service, the only issues I have are his clothing which seem to get mixed up or missing sometimes. Staff are very helpful, friendly and caring.

My mother, Mary has settled in very nicely. Everybody makes her and the family very welcome. Your entertainment is very good.

We are so greatful for the care they give her, she is very happy and thankful for her continued good health. Long May it last

My dear aunt is a resident at Eglantine and has dementia. I follow her on your social media page. She seems so happy there. I am most impressed with the number of activities you do to keep the residents active and happy. She celebrated her 100th birthday in May and I attended the tea party Eglantine put on for her. It was amazing. From the DJ to the decorations, food and even personalised goody bags. They even arranged for my aunt to receive 100 birthday cards, which ended up over nearly 300. The staff are so caring, you couldn't ask for anything more.

The care that mum is now receiving at Warren Lodge is five-star! All the staff I have met who are looking after my mum have been caring, compassionate, kind and professional. I receive regular updates by phone and email. My questions are answered in an open and honest manner. I particularly like the resident of the day! I am so glad mum is living in Warren Lodge. While the prognosis is very poor, the team are focusing on mum's comfort and treating her with dignity. This includes hoisting her to a wheelchair, wrapping her up and taking her outside on a sunny day. Thank you.

I do not expect to visit my husband late morning and have to clean his teeth/dentures and apply fixodent as they are falling out. He wears his day clothes to bed at night as there is no night routine with him being reminded/assisted to get ready for bed in pygamas. Since entering the home in May 2025 he has only worn pygamas once. I have made a complaint to the assistant manager however nothing changes. My husband is not encouraged to move around or walk round the garden enough. I asked the manager for a complaints leaflet was told they don't have any. The manager didn't even ask what the problem was.

Dignity, respect, kindness, understanding to my needs. I feel happy, content and safe. I am listened to. We have a really great team of very dedicated people here looking after us. I am glad I came here, thanks.

Last week with my best friend and my eldest son, and we had breakfast together. The service was very good. Breakfast was excellent. It created a very happy memory for me. Staff very kind.

She is no longer lonely, has made lots of friends and there is always something going on and to look forward to. Recently there was a trip to a shopping centre, she regularly has a manicure and a new cafe has been opened. Would highly recommend Staplehurst Manor.

Very friendly and professional staff. Always clean and warm with good food.

My wife is still getting use to the home but has made friends with some of the residents.

The standard of care continues to be good superlative in some cases. Friendly atmosphere with plenty to occupy the mind or body. Have been here for approaching three years I have had no regrets.

It has been a bit up and down. At times there are not enough carers when needed, but they do their best. I have asked for beakers to be replaced as tea stains showing when water inside. Regular meetings for families and residents are a plus. This has assisted when raising any issues. All the staff on duty on my sisters birthday made the day a very happy one. Thank you all. Staff are doing their best under, at times, difficult situations.

My brother has been in Wilmington Manor for three years nearly and I have always found it to be clean and tidy. The staff are friendly and caring and supportive of the residents. There are activities that the residents if so desire can take part in.