Bupa Care Homes in Kent | 6 Care Homes

Review of
Fountains Lodge Care Home
from G P (Husband of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

Fountains Lodge is modern, airy, light, clean and well laid out. The staff are very professional, give good feedback, are very caring and observant. The activities are very varied, the food excellent, and the gardens safe and well laid out.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Fountains Lodge Care HomeIt's always encouraging to read reviews like this. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of
Warren Lodge Care Home
from L P (Husband of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

My wife has now been a resident at Warren Lodge for 4 monthis. The Staff not only look after my wife very well but also have helped myself adjust to being alone at home after 54 years. My wife has settled in so much better than I thought she would, she is treated by the staff in a friendly, with dignity

way. My wife is now putting on weight after months of losing weight at home and she is really enjoying her food again.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Warren Lodge Care HomeThank you for taking the time to leave your review. It is always nice to hear words like "friendly" and "dignity" being used to describe our care. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We're thrilled to hear you've enjoyed the food at Warren Lodge. Our kitchen team puts so much care into preparing fresh meals every day. We hope to continue providing your loved one with the best possible care.

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Review of
Warren Lodge Care Home
from T M (Husband of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

My wife has been a resident at Warren Lodge since March 2024 and transferred from one of the more modern homes, which looked more like a boutique hotel with a dementia care facility within a generalist care home. Whilst I was initially unsure we had made the right decision to move her, I soon realised

it was not so much about the building and services, but about the care the resident receives. Overall my wife receives a good standard of care, there are some that just do the job, but the majority do go the extra mile in looking after the residents. The fact it is a specialist dementia care home is also a plus. She is looked after very well and a special mention goes to the ladies in the activity team who do spoil her with pampering (hair and nails etc). She also gets her hair cut and coloured by the homes hairdresser regularly which makes her feel better. The food is of a good standard and I often samply it myself. I feel confident that my wife is in good hands when I'm not around.

Reply from Fran Donno, Customer Service Adviser at Warren Lodge Care HomeWe're so grateful that you've taken the time to share your thoughts. Knowing that you feel reassured about your loved one's care is the best feedback we can receive and we are pleased to hear that you are impressed with the high standards of care provided. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Eglantine Villa Care Home
from D G (Niece of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

My aunt was only at Eglantine for a few weeks but during this time she received excellent care and the staff were amazing. The staff were so friendly and kind, nothing was too much trouble. Very homely atmosphere. We could not have wished for a better home for my aunt during her final chapter of her

life.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Eglantine Villa Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. Feedback like yours inspires us to continue to provide the very best care. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.

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Review of
Warren Lodge Care Home
from L J (Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

Staff are friendly and lovely. I like talking to other residents and staff.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Warren Lodge Care HomeThank you for taking the time to leave your review for Warren Lodge. We are so pleased to hear that you have settled in well. It's great that you find the staff and other residents friendly and easy to talk to. We hope you continue to enjoy your time in our care home.

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Review of
Warren Lodge Care Home
from S P (Daughter of Resident) published on 2 January 2026 Submitted via Postal Card • Report

Overall Experience

Since my mum arrived at the care home, she appears much more settled and happy.
I think this is due to a good routing and caring staff.
Mum enjoys all the activites and day trips out.
It makes me feel happy that she's being looked after well.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care HomeWe're so grateful that you've taken the time to share your thoughts. We hope Warren Lodge care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review of
Staplehurst Manor Care Home
from J P (Daughter of Resident) published on 31 December 2025 Submitted via Postal Card • Report

Overall Experience

As soon as you walk through the for at Staplehurst Manor you feel a lovely warm atmosphere. The staff are cheerful and always polite and my mother is treated with the upmost kindness.
If you are looking for a care home for your relative, then I couldn't recommend this home highly enough.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Staplehurst Manor Care HomeThank you for your positive feedback. We are thrilled to hear that you are greeted with kindness when you come and visit your mother. Thank you for your recommendation, it is humbling to hear that our care has made a positive difference to your loved one. Please don't hesitate to reach out if there is anything more we can do.

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Review of
Staplehurst Manor Care Home
from Mike L (Resident) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

Respect, kindness, dignity and understanding and I am made very very happy.

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Review of
Eglantine Villa Care Home
from Stephen M (Son of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

I am very happy with the care my mum receives at the Care Home. She has been there for several months now. My mum has dementia so it is very important to me that she is treated with patience, understanding, and kindness, and the staff truly deliver this every day. They always show her dignity and respect,

which gives me great comfort.

The level of care is excellent, and I feel confident that her needs are fully understood and properly met. The home is clean, welcoming, and well run, creating a calm and reassuring environment for residents.

I am very grateful to everyone at Eglantine Care Home and would highly recommend it to anyone looking for quality dementia care.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Eglantine Villa Care HomeThank you for your lovely review. It is always nice to hear words like "patience" and "understanding" being used to describe our care. Hearing that our care brings you peace of mind truly means so much to us. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of
Staplehurst Manor Care Home
from Michael L (Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

I have been at Staplehurst Manor care for 1 1/2 years now and I have been so happy here. Before I came I was quite nervous of how life in the future would be. The care, the friendliness from all the staff is exceptional and the food, all home cooked, couldn't be better, and I particularly love the very

large garden, which I have helped replant. If you have to go to a care home, this is definitely the one to be in.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Staplehurst Manor Care HomeThank you for leaving a review. We are so pleased that you are enjoying life at Staplehurst Manor. The transition to living in a care home can be tough, but we are so pleased to hear how well you have settled in. We are glad that you are enjoying the food and the activities- especially the gardening. Thank you for choosing us for your stay.

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Review of
Warren Lodge Care Home
from T S (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Really welcoming and friendly. shows genuine care, is always really clean.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Warren Lodge Care HomeThank you for leaving a review. It's great to hear how welcoming you find the home. We want our residents to feel safe and welcome as soon as they arrive- so we are thrilled to hear you find the surroundings pleasant. Please reach out if there is anything more we can do for you and your family.

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Review of
Warren Lodge Care Home
from S L (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Warren Lodge has been lifesaver to us. Mum attends day care at Warren Lodge. The staff have really helped her settle in and are always so friendly and welcoming.They make mum smile everyday and are so reassuring to me, also they have given me hope that mum can still enjoy her life with vascular dementia,

no matter how much the condition progresses. Nothing is ever too much trouble, the care entertainment, and activities provided enables mum to have fun and interact with others while being safe and treated as a real person. Warren Lodge have made our journey brighter, happier and manageable. Thank you.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Warren Lodge Care HomeThank you for your kind words. We are so pleased to hear that you and your mother have benefitted from Warren Lodge's day care service. Easing the mental load of every day care is exactly what we are striving for- so it's great to hear how much more manageable your journey has become. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. We look forward to seeing you again soon.

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Review of
Eglantine Villa Care Home
from Marcia A (Wife of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

My husband became a resident at Eglantine Villa on an end-of-life prognosis. He had a partial amputation and has been confined to a bed since his operation.
Due to the excellent care and medical attention at the age of 94, he is maintaining a good quality of life. He has formed a pleasant relationship

with the carers and medical staff and is happy in his surroundings. He feels secure in his own room and prefers not to participate in the activities.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Eglantine Villa Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We're committed to continuing to support you and your family in every way we can.

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Review of
Staplehurst Manor Care Home
from Ruth H (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

Thank you for your continued amazing care. During Dad's recent illness, not once did it occur to me to worry about the care he was receiving. We very much appreciate the way in which everyone (because they know Dad so well) has quite literally, encouraged him back onto his feet. We cannot put into words

how lovely it is to see how quickly everyone has understood Dad's sense of humour, and how happy hearing Dad roaring with laughter at the banter between him and the team, makes us. Since moving to The Manor, Dad has become himself again..

Reply from Natasha Burns-Leigh, Customer Service Advisor at Staplehurst Manor Care HomeWe're so grateful that you've taken the time to share your thoughts. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We hope to continue providing your loved one with the best possible care.

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Review of
Eglantine Villa Care Home
from Angela B (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum and I have just been to the art exhibition. The level of the artwork was amazing. The techniques used by the activities team to achieve these results from dementia patients took time, effort, and understanding. Also, the cheese and wine went down a treat!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Eglantine Villa Care HomeWe appreciate you taking the time to leave us your comments. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. Our team works hard to make sure there's something for everyone to take part in. We are looking forward to seeing you again.

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Review of
Fountains Lodge Care Home
from Emma J (Daughter-in-law of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

We have just recently moved my father in-law into this home wow what can I say , it's the best thing we ever done , the staff go out there way for residents and their visitors . My father inlaw was very distressed what with moving one home to another . Fountains has regained his confidence which we

are so pleased . Thank you so much to each and everyone of the staff

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care HomeThank you for your kind words. We are so happy that we were able to help your Father in Law settle into his new home quickly. We hope to continue providing him with the best possible care.

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Review of
Eglantine Villa Care Home
from Susan P (Daughter of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

The care home is in a beautiful location. Quiet and peaceful. The gardens are well managed. All staff are friendly and helpful. Care staff treat residents with kindness and respect. Residents are encouraged to join in and have their meals in the dining room. But their preference is always observed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care HomeThank you for your lovely review. It is nice to hear you can see our staff treat residents with kindness and respect. Thank you for choosing Eglantine Villa for your loved one's care.

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Review of
Wilmington Manor Care Home
from Derek H (Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

I have now been a resident for 14 months and am quite content, feeling safe and secure. First weeks of residence took some adjustment, but the home and staff were very good at making the transition as easy as possible. The care home is now my home, and when returning from any outing, I always feel safe

and secure with the staff welcoming me as a proper person.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeWe're so grateful that you've taken the time to share your thoughts. We are happy to hear you feel like a part of our Wilmington Manor family and we hope that we did everything possible to make the transition as easy as possible. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We hope to continue providing you with the best possible care.

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Review of
Fountains Lodge Care Home
from Susanna S (Daughter-in-law of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been living at Fountains Lodge for nearly 3 years. She arrived in a very poorly state and since that day, with the care and expertise of the staff, at nearly 88 is in the best spirits and health she can be at this great age! She is happy and content and considers Foundtains Lodge

as home, and is always happy to go back after a day out with the family. We cannot thank everyone enough for their love, respect, care and fun, which makes Fountains the lovely home it is.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care HomeWe appreciate you sharing your experience with our home and it's always encouraging to read reviews like this. We are glad to help you and your family through such a difficult time and it is wonderful to hear that your mother-in-law has settled in comfortably with us. We're looking forward to creating many more happy memories with you and your family.

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Review of
Fountains Lodge Care Home
from Colin J (Son of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

Can't fault the home in anyway.
Top class. All the staff are brilliant with the residence and visitors.
Rooms brilliant. Food looks amazing.
Clean throughout the home.
Gardens are lovely and looked after.
I have no negative to say about this home.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care HomeWe're so grateful that you've taken the time to share your thoughts. It's lovely to know that you feel reassured that your loved one is safe and well looked after. We hope to continue providing your loved one with the best possible care.

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Care Homes Owned by Bupa Care Homes in Kent

Bupa Care Homes Locations in Kent (6)

Bupa Care Homes Reviews in Kent (592)

Fountains Lodge Care Home

Warren Lodge Care Home

Warren Lodge Care Home

Eglantine Villa Care Home

Warren Lodge Care Home

Warren Lodge Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Eglantine Villa Care Home

Staplehurst Manor Care Home

Warren Lodge Care Home

Warren Lodge Care Home

Eglantine Villa Care Home

Staplehurst Manor Care Home

Eglantine Villa Care Home

Fountains Lodge Care Home

Eglantine Villa Care Home

Wilmington Manor Care Home

Fountains Lodge Care Home

Fountains Lodge Care Home

Awards / Recognitions (8)

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