Bupa Care Homes in Kent | 6 Care Homes

Review of
Warren Lodge Care Home
from R W (Husband of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

What has impressed my family and me is the care with which my wife has been looked after. She is happy and contented and as a result a result interacts well with the staff and other residents. When my wife had issues over eating, the staff persisted with all sorts of different foods in order to find

ones my wife would accept. As a result, they were able to stabilise her weight. We are grateful for the care my wife is given.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for taking the time to leave us your lovely review. It is so nice to hear that your wife is happy and content in our care at Warren Lodge. Thank you again for your kind words.

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Review of
Warren Lodge Care Home
from Blessing J (Son of Resident) published on 7 August 2025

Submitted via Website • Report

Overall Experience

My Dad was at Warren Lodge for a respite, can't fault the care he received. From activity, to the food and the pleasant ladies at the reception. I will recommend this home to anyone who needs a place for their family.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care Home

Thank you for taking the time to leave your kind words. We are very happy to hear you could feel at ease with your Dad in our care for his respite stay. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Fountains Lodge Care Home
from F W (Daughter of Resident) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience

Mam seems to have settled into Fountains Lodge, although her memory and understanding of what is happening is deteriorating quickly. The staff seems caring and compassionate, and if there is a problem, they will try to deal with it.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are pleased to hear that your Mam has settled in well and that she is receiving high standards of care and support. We are happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Warren Lodge Care Home
from Martin R (Son of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience

Mum was petrified of going into a care home, unfortunately Mum had no choice in 2023, so we chose Bupa's Warren Lodge Care Home & I'm glad we did!
It's very well managed & all staff are brilliant & genuinely care for their residents.
We could visit Mum whenever we wanted or needed to 24/7 & the staff

were always on hand if we needed anything.
Mum passed recently & everyone was in tears & the support we've received is excellent.
The staff do their very best to accommodate everyone & any requests or help is always a priority.
We would highly recommend Bupa Warren Lodge to anyone, they are like an extended part of our Family.
Thank you ever so much to everyone from Warren Lodge, love from us.

Reply from Lisa Henderson, Customer Care Advisor at Warren Lodge Care Home

Thank you for your lovely review. We are saddened to hear about your loss . It is always nice to hear from family members feeling like their loved one was cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care. We will certainly pass your comments on to the manager.

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Review of
Broad Oak Manor Care Home
from Gary L (Son of Resident) published on 29 July 2025

Submitted via Website • Report

Overall Experience

My Mother went into respite at Broad Oak Manor in July for two weeks. Unfortunately she now needs carers around her, she is 99 in November. She now wishes to remain there for the remainder of her life, she now seems like a different person, so happy. Every single member of staff are so nice, very helpful,

so caring and truly very professional. It is a great relief to know she is in such good hands, and all of my family very much hope she's able to stay there now.

Reply from Lisa Henderson, Customer Care Advisor at Broad Oak Manor Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. It is always nice to hear words like "Caring" and "Professional" being used to describe our Staff. We hope to continue providing your Mother with the best possible care.

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Review of
Broad Oak Manor Care Home
from Janet G (Daughter of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

The care and support at this home is outstanding, they go above and beyond for all residents.
They do all sorts of activities with them including taking them out to local garden centres to buy plants to have them in planted in the garden so residents can watch them grow.
They also help keep their

mobility going with fun exercises

Reply from Maria Ricketts, Customer Care Adviser at Broad Oak Manor Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Eglantine Villa Care Home
from Teena C (Daughter of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience

My Mum came to stay at Eglantine in April and so far seems to have thrived. I feel that it is the staff that makes the difference here - they are all amazing. When we visit we are made to feel welcome and when family travel from further afield they are offered lunch and refreshments too which is really

great. My Mum has her issues with the food but I can't really see what the problem is (and she always seems to eat it).

The gardens are beautiful and are kept immaculate, the residents all have the opportunity to sit outside when the weather permits. Mum particularly enjoys watching the squirrels and birds. The activities and entertainment is fantastic - there always seems to be something going on and all of the residents are encouraged to join in.

We didn't have any experience with nursing homes and visited a few before choosing Eglantine but I really feel that my Mum is in the best place and is receiving the very best care.

Reply from Fran Donno, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your lovely words. We are happy to hear you feel like a part of our Eglantine Villa family and it is wonderful to hear that your Mum is enjoying her stay so far. It is brilliant to hear that you are impressed with the variety of activities provided, the care and support provided and the comfortable environment at Eglantine Villa. We are very pleased to hear you can feel at ease with your Mum in our care and we hope to continue providing your loved one with the best possible care.

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Review of
Eglantine Villa Care Home
from D M (Wife of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Home/staff very friendly and welcoming. Some health issues with my husband after arriving, but promptly dealt with and necessary action/treatment resolved.
Care home manager very approachable, helpful and easy to talk to, as are all the staff.
Very difficult for my husband to deal with this change

in his life, but with his sense of humour and that of the staff he is getting there.

Reply from Lisa Henderson, Customer Care Advisor at Eglantine Villa Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "Approachable" and "Helpful" being used to describe our Staff. Please let us know if there is anything we can do to make your Husbands stay as comfortable as possible.

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Review of
Eglantine Villa Care Home
from Jacqueline P (Daughter of Resident) published on 19 June 2025

Submitted via Website • Report

Overall Experience

I am very pleased with the care home and its staff.
My mum is a resident and due to her dementia and the way she treats me, none of the family visits, but we know and can see that mum is well looked after and enjoying her life there.
She was 99years old in May and they held a wonderful Pink Birthday

for mum

Reply from Fran Donno, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with Eglantine Villa Care Home and our staff. It is lovely to hear that your Mum is well looked after and is having a great time in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Staplehurst Manor Care Home
from Chris T (Son of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

Visited my relative in room 12. Offered tea or coffee during the visit. Spoke to various care staff. Spoke to finance manager and office admin.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your comments. We are pleased to hear that you had a great visit to Staplehurst Manor Care Home. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of
Staplehurst Manor Care Home
from Edward F (Son of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

Thanks so much to Staplehurst Manor, who looked after my 80 year old mother whilst she recovered from a stroke. 15 months of wonderful care. Hard to find a fault! This is easily the nicest and best care home I have ever visited.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review of
Wilmington Manor Care Home
from C H (Daughter of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

Mum is always looked after and she always says 'she feels safe there'

Reply from Maria Ricketts, Customer Care Adviser at Wilmington Manor Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Fountains Lodge Care Home
from C J (Daughter of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

My mum has spent 3 months at Fountains Lodge and we are incredibly grateful for the wonderful care she has received there. All the staff are very warm and welcoming and she has been very happy there. I am extremely thankful for all the support I've received as a relative and wouldn't hesitate to recommend

Fountains Lodge to other families.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We hope Fountains Lodge care home did everything possible to make the transition as easy as possible. It's always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there's anything we can do to make your mum's stay as comfortable as possible.

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Review of
Wilmington Manor Care Home
from Derek H (Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

Whilst I appreciate that the home has a duty of care it can be a bit of a restriction as I am quite mobile. It took some time to adjust from living in a home alone. I must say that I feel well cared for and am quite happy/content. All the staff are excellent carrying out their with care/consideration

to the residents. Always there when needed with a very friendly/ helpful attitude. My family are pleased that I am looked after.

Reply from Lisa Henderson, Customer Care Advisor at Wilmington Manor Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our Staff. We hope to continue providing yourself with the best possible care.

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Review of
Fountains Lodge Care Home
from S M (Daughter-in-law of Resident) published on 5 June 2025

Submitted via Website • Report

Overall Experience

My mum-in-law arrived at Fountains Lodge in February 2024 after a very stressful few weeks in hospital only to be told she sadly didn't have long we were lucky enough for a room becoming available and close to family too. The care home itself is lovely, it's bright, plenty of space, the rooms are decorated

nicely and it was clean. We settled my mum-in-law in and staff could not have been more accommodating and helpful and kind too as obviously it was stressful for everyone. Well 15 months on and we have sadly just lost my mum-in-law so that time originally given went on far longer than was expected and Fountains lodge became my second home, as visited most days. The staff have been outstanding, not only looking after their resident but us as a family too and right up to the very end their kindness and support has meant a great deal. They have kept us informed right from the start and provided outstanding care from the nurses, carers, catering staff, activity staff to office / reception

Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. It is always nice to hear words like "Helpful" and "Kind" being used to describe our Staff. We are glad to have helped you and your family through such a difficult time. Hopefully you will go away from this feeling like your Mum-in-law received the best possible care.

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Review of
Staplehurst Manor Care Home
from Christine L (Sister-in-law of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

A lovely care home and the staff and management are really friendly and welcoming. I would definitely recommend it , food is really good and lots of activities for the residents to join in. They are checked on regularly if they stay in their rooms.

Reply from Lisa Henderson, Customer Care Advisor at Staplehurst Manor Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Friendly" and "Welcoming" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Wilmington Manor Care Home
from A W (Daughter of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum has settled in very well. She always looks very clean and cared for. She celebrated her 95th birthday in the home, and had a lovely day. We are always made to feel very welcome whenever we visit her. We are very impressed with the level of her care.

Reply from Lisa Henderson, Customer Care Advisor at Wilmington Manor Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that your Mum celebrated her 95th birthday and had a lovely day. We hope to continue providing your Mum with the best possible care.

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Review of
Fountains Lodge Care Home
from K S (Daughter of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the care my dad has received at Fountains. He is happy, content and settled, and when I visit him, he is always excited to tell me what he has been doing. The warmth of the staff, along with their caring and professional manner, is first class. They are supportive of my dad

and welcoming and friendly to me and my family. Would recommend Fountains to anyone looking for a care home.

Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. It is always nice to hear words like "Caring" and "Professional" being used to describe our Staff. It is lovely to hear that you would recommend our care home. We hope to continue providing your Dad with the best possible care.

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Review of
Fountains Lodge Care Home
from J M (Daughter of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

All staff are extremely caring and are genuinely interested in what makes the residents happy. The home is kept very clean and the meals appear very nutritious. Safety is paramount and residents are treated with respect

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely feedback. It is always wonderful to hear words like "Caring" being used to describe our staff and we are so pleased to hear that you are impressed with the clean environment and delicious meals provided at Fountains Lodge Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Wilmington Manor Care Home
from P K (Sister of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

I have noticed an improvement in several areas so far this month. Very happy with the meeting updates.
I would suggest a carer to be in the activity room every day, including weekends. Not all residents can use neck or wrist alarms, and no resident would be able to reach the wall units.

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your feedback. We are so pleased to hear that you have noticed improvements in several areas at Wilmington Manor Care Home. We will discuss your feedback with the home's manager to help them continually improve their service. We hope to continue providing your loved one with the best possible care.

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Care Homes Owned by Bupa Care Homes in Kent

Bupa Care Homes Locations in Kent (6)

Bupa Care Homes Reviews in Kent (563)

Warren Lodge Care Home

Warren Lodge Care Home

Fountains Lodge Care Home

Warren Lodge Care Home

Broad Oak Manor Care Home

Broad Oak Manor Care Home

Eglantine Villa Care Home

Eglantine Villa Care Home

Eglantine Villa Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Wilmington Manor Care Home

Fountains Lodge Care Home

Wilmington Manor Care Home

Fountains Lodge Care Home

Staplehurst Manor Care Home

Wilmington Manor Care Home

Fountains Lodge Care Home

Fountains Lodge Care Home

Wilmington Manor Care Home

Awards / Recognitions (8)

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