Bupa Care Homes in Kent | 6 Care Homes

Review of
Staplehurst Manor Care Home
from Ruth H (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

Thank you for your continued amazing care. During Dad's recent illness, not once did it occur to me to worry about the care he was receiving. We very much appreciate the way in which everyone (because they know Dad so well) has quite literally, encouraged him back onto his feet. We cannot put into words

how lovely it is to see how quickly everyone has understood Dad's sense of humour, and how happy hearing Dad roaring with laughter at the banter between him and the team, makes us. Since moving to The Manor, Dad has become himself again..

Reply from Natasha Burns-Leigh, Customer Service Advisor at Staplehurst Manor Care Home

We're so grateful that you've taken the time to share your thoughts. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Knowing that you feel reassured about…read more

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Review of
Eglantine Villa Care Home
from Angela B (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum and I have just been to the art exhibition. The level of the artwork was amazing. The techniques used by the activities team to achieve these results from dementia patients took time, effort, and understanding. Also, the cheese and wine went down a treat!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Eglantine Villa Care Home

We appreciate you taking the time to leave us your comments. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. Our team works hard to make…read more

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Review of
Fountains Lodge Care Home
from Emma J (Daughter-in-law of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

We have just recently moved my father in-law into this home wow what can I say , it's the best thing we ever done , the staff go out there way for residents and their visitors . My father inlaw was very distressed what with moving one home to another . Fountains has regained his confidence which we

are so pleased . Thank you so much to each and everyone of the staff

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your kind words. We are so happy that we were able to help your Father in Law settle into his new home quickly. We hope to continue providing him with the best possible care.

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Review of
Eglantine Villa Care Home
from Susan P (Daughter of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

The care home is in a beautiful location. Quiet and peaceful. The gardens are well managed. All staff are friendly and helpful. Care staff treat residents with kindness and respect. Residents are encouraged to join in and have their meals in the dining room. But their preference is always observed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your lovely review. It is nice to hear you can see our staff treat residents with kindness and respect. Thank you for choosing Eglantine Villa for your loved one's care.

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Review of
Wilmington Manor Care Home
from Derek H (Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

I have now been a resident for 14 months and am quite content, feeling safe and secure. First weeks of residence took some adjustment, but the home and staff were very good at making the transition as easy as possible. The care home is now my home, and when returning from any outing, I always feel safe

and secure with the staff welcoming me as a proper person.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care Home

We're so grateful that you've taken the time to share your thoughts. We are happy to hear you feel like a part of our Wilmington Manor family and we hope that we did everything possible to make the…read more

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Review of
Fountains Lodge Care Home
from Susanna S (Daughter-in-law of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been living at Fountains Lodge for nearly 3 years. She arrived in a very poorly state and since that day, with the care and expertise of the staff, at nearly 88 is in the best spirits and health she can be at this great age! She is happy and content and considers Foundtains Lodge

as home, and is always happy to go back after a day out with the family. We cannot thank everyone enough for their love, respect, care and fun, which makes Fountains the lovely home it is.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you sharing your experience with our home and it's always encouraging to read reviews like this. We are glad to help you and your family through such a difficult time and it is wonderful…read more

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Review of
Fountains Lodge Care Home
from Colin J (Son of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

Can't fault the home in anyway.
Top class. All the staff are brilliant with the residence and visitors.
Rooms brilliant. Food looks amazing.
Clean throughout the home.
Gardens are lovely and looked after.
I have no negative to say about this home.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

We're so grateful that you've taken the time to share your thoughts. It's lovely to know that you feel reassured that your loved one is safe and well looked after. We hope to continue providing your…read more

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Review of
Staplehurst Manor Care Home
from Fiona R (Niece of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

I was niece to Barbara who was in your care long time for end of life care. My aunt had end of life COPD the staff were great looking after my Aunty. Aunty was so well cared for and happy at the home. When she passed, my Aunty was treated with total dignity and my family also cared for. Sorry for delay,

coping with our loss of Aunty.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

We appreciate you sharing your experience with our home. We are sorry for your loss. Your comments are a testament to the dedication of everyone in the home and thank you for recognizing the care and…read more

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Review of
Staplehurst Manor Care Home
from Kathy M (Regular Volunteer) published on 23 October 2025 Submitted via Website • Report

Overall Experience

I take my dog Mika every month to visit the residents of Staplehurst Manor, and I am always impressed with the friendliness of the staff, the care and attention that they give to each and everyone there. The home really is a home, it is beautifully designed, and the food is fresh, and although I have

never eaten it, it looks delicious. The residents always say how well cooked and tasty it is. The grounds are beautifully kept, and very attractive. Each person is given individual attention and their needs are catered for and nothing is too much trouble for the well trained staff. I can't compliment them too highly.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home

We appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your experience and your comments are a testament to the dedication of…read more

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Review of
Staplehurst Manor Care Home
from D B (Great-granddaughter of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

My great granny loves living here, it was hard for our family to convince her she needed 24hr care as soon as she went to look around, granny said yes I will give it a try. Now when we visit granny says she's so happy and enjoys all the fun they share at the home.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Staplehurst Manor care home did everything possible to make the transition as easy…read more

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Review of
Staplehurst Manor Care Home
from Barry J (Respite Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

The service was excellent in every way I was only there 2 weeks. I would recommend it to anyone.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

We appreciate you sharing your experience with our home. Thank you for recognizing the care and dedication of our team. Please don't hesitate to reach out if there's anything more we can do in the…read more

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Review of
Wilmington Manor Care Home
from J S (Granddaughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are friendly and helpful. Nice to be able to get a coffee or a cup of tea whilst we visit. Wilmington Manor Care home is a nice place to be if you are a resident here. And always a nice place to visit our resident.

Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your kind words. We are delighted to hear that our team have made a difference to your family's experience. It is always nice to hear words like "friendly and helpful" being used to…read more

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Review of
Staplehurst Manor Care Home
from U B (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My dad has recently come in for respite care and will be happy to return for more stays, lovely staff, lovely warm home.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

It's always encouraging to read reviews like this. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this…read more

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Review of
Staplehurst Manor Care Home
from Joanna R (Friend of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My friend was in the home for respite period, and he was so well looked after, staff were really helpful and my friend said he would return again if he needed support again. Thank you for your care of my dear friend.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for taking the time to leave your kind review. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Hopefully you will go away from this…read more

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Review of
Fountains Lodge Care Home
from Maureen D (Resident) assisted by family/friend published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

I moved here over 2 years ago.
I love my own ensuite room with patio access to the garden. I am content and happy.
The staff are very attentive and caring. I have made a circle of friends with whom I dine daily and enjoy my glass of wine!
I thoroughly recommend living here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. It is so nice to hear that you feel content and happy in our care and that you would recommend living here. Thank you again for choosing Fountains Lodge.

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Review of
Warren Lodge Care Home
from L P (Husband of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident for nearly two weeks. Our experience with both management and staff has been excellent. They have made the transition for me and my wife as easy as possible, giving us time to make sure we are satisfied with all our options and making sure I am happy with the process of moving

in. The care has been wonderful, with my wife eating more in two weeks than in the last month. Every time I visit, she looks content and her personal care is first class.

Reply from David Mclean, Customer Service Adviser at Warren Lodge Care Home

Thank you for taking the time to leave your lovely review. We are happy that Warren Lodge care home did everything possible to make the transition as easy as possible. We are very happy to hear you…read more

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Review of
Staplehurst Manor Care Home
from B P (Respite Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

I have had a great time here at Staplehurst Manor, and I hope to come back soon. I will say Martha has made it extra special.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Staplehurst Manor Care Home

Your feedback means a lot to us and the team at Staplehurst Manor Care Home. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We're looking…read more

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Review of
Wilmington Manor Care Home
from S H (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

Mum is cared for in a courteous and friendly manner. The staff are all lovely to Mum.
Medicines are administered professionally and the Doctor visits regularly along with the chiropodist and hair dresser.
The premises are very clean and the furniture is comfortable. The garden looks good too, and

we were able to put flowers outside Mums window.

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

We appreciate you taking the time to leave us your kind comments. We are so pleased to hear that you are impressed with the clean and comfortable environment and the high standards of care provided at…read more

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Review of
Wilmington Manor Care Home
from Stephanie G (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

We were impressed with our first viewing for my mum, the cleanliness of the whole property and staff, and the friendliness of every one we met, the choice of food the entertainment, the accommodation, the garden party was fantastic, everyone works so hard and caring, mum is taking a little time

to settle ,but they are very patient with her, we would recommend this care home to everyone nice rear garden, everyone works with a smile ,very happy with our choice for mum.

Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home

Thank you for your lovely review. We are so pleased to hear that you are happy with the care that is provided to your Mum and we hope Wilmington Manor Care Home did everything possible to make the…read more

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Review of
Staplehurst Manor Care Home
from V B (Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Carer support is excellent, treated with dignity management excellent. I'm glad I made the decision I did to come in permanently, it is very pleasant to be able to take a safe walk in the gardens in the morning.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for taking the time to leave your kind words. We are very happy to hear you can feel at ease in our care and it is always nice to hear words like "excellent" being used to describe our care.…read more

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Care Homes Owned by Bupa Care Homes in Kent

Bupa Care Homes Locations in Kent (6)

Bupa Care Homes Reviews in Kent (582)

Staplehurst Manor Care Home

Eglantine Villa Care Home

Fountains Lodge Care Home

Eglantine Villa Care Home

Wilmington Manor Care Home

Fountains Lodge Care Home

Fountains Lodge Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Wilmington Manor Care Home

Staplehurst Manor Care Home

Staplehurst Manor Care Home

Fountains Lodge Care Home

Warren Lodge Care Home

Staplehurst Manor Care Home

Wilmington Manor Care Home

Wilmington Manor Care Home

Staplehurst Manor Care Home

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