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Care Homes Owned by Bupa Care Homes in Kent

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in Kent

Only the locations & reviews in Kent for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10929 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Kent (6)

 - Browse 6 Care Homes owned by Bupa Care Homes in Kent
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Fountains Lodge Care Home
13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ 
9.8 141 reviews
Fountains Lodge Care Home, Tunbridge Wells, Kent
"Last week with my best friend and my eldest son, and we had breakfast together. The service was very good. Breakfast was excellent. It…"   Read all 141 reviews
  • from £1,465 / week
  • 76 Rooms
Location Type Care Home

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Eglantine Villa Care Home
Eglantine Lane, Horton Kirby, Dartford DA4 9JL 
9.7 101 reviews
Eglantine Villa Care Home, Dartford, Kent
"My dear aunt is a resident at Eglantine and has dementia. I follow her on your social media page. She seems so happy there. I am most…"   Read all 101 reviews
  • from £1,450 / week
  • 49 Rooms
Location Type Care Home

Eglantine Villa, once a private residence, is a carefully converted home offering nursing, residential dementia care, respite, palliative, Parkinson’s and convalescence care. The home is made up ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Staplehurst Manor Care Home
Frittenden Road, Staplehurst, Tonbridge TN12 0DG 
9.7 124 reviews
Staplehurst Manor Care Home, Tonbridge, Kent
"Dignity, respect, kindness, understanding to my needs. I feel happy, content and safe. I am listened to. We have a really great team of…"   Read all 124 reviews
  • from £1,425 / week
  • 30 Rooms
Location Type Care Home

Staplehurst Manor is a beautiful home, which welcomes anyone in need of nursing or residential care, including those living with Parkinson’s. Nurses are on duty at all times for residents in need of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Broad Oak Manor Care Home
Broak Oak Close, Arnolds Lane, Sutton-at-Hone, Dartford DA4 9HF 
9.6 73 reviews
Broad Oak Manor Care Home, Dartford, Kent
"My mum went into Broad Oak Manor back in July 25. The family put her in on Mum's request, as she was no longer able to cope in our family…"   Read all 73 reviews
  • from £1,260 / week
  • 42 Rooms
Location Type Care Home

Broad Oak Manor is a beautiful Edwardian manor house set within a peaceful village, providing residential, nursing and short stay care, including palliative and convalescence care. The home is CQC ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Warren Lodge Care Home
Warren Lane, Ashford TN24 8UF 
9.6 76 reviews
Warren Lodge Care Home, Ashford, Kent
"The care that mum is now receiving at Warren Lodge is five-star! All the staff I have met who are looking after my mum have been caring,…"   Read all 76 reviews
  • from £1,525 / week
  • 64 Rooms
Location Type Care Home

Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Wilmington Manor Care Home
Common Lane, Wilmington, Dartford DA2 7BA 
9.5 99 reviews
Wilmington Manor Care Home, Dartford, Kent
"The standard of care continues to be good superlative in some cases. Friendly atmosphere with plenty to occupy the mind or body. Have been…"   Read all 99 reviews
  • from £1,310 / week
  • 50 Rooms
Location Type Care Home

Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews in Kent (614)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.647) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Eglantine Villa Care Home

from Lorraine M (Niece of Resident) published on 22 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear aunt is a resident at Eglantine and has dementia. I follow her on your social media page. She seems so happy there. I am most impressed with the number of activities you do to keep the residents active and happy. She celebrated her 100th birthday in May and I attended the tea party Eglantine
put on for her. It was amazing. From the DJ to the decorations, food and even personalised goody bags. They even arranged for my aunt to receive 100 birthday cards, which ended up over nearly 300. The staff are so caring, you couldn't ask for anything more.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care HomeThank you for your lovey review. We are very happy to hear you feel at ease with your Aunt in our care and enjoy being able to follow what she gets up to on our social media. We love helping our residents and their families celebrate every birthday but your Aunt turning 100 deserved an extra special party! We are so happy that you enjoyed the event.
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Review of

Warren Lodge Care Home

from Lesley B (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that mum is now receiving at Warren Lodge is five-star! All the staff I have met who are looking after my mum have been caring, compassionate, kind and professional. I receive regular updates by phone and email. My questions are answered in an open and honest manner. I particularly like the
resident of the day! I am so glad mum is living in Warren Lodge. While the prognosis is very poor, the team are focusing on mum's comfort and treating her with dignity. This includes hoisting her to a wheelchair, wrapping her up and taking her outside on a sunny day. Thank you.
Reply from Fran Donno, Customer Service Adviser at Warren Lodge Care HomeWe appreciate you sharing your experience with our home. We are so pleased to hear that you and your Mum feel supported by our staff at Warren Lodge Care Home. Hearing that our care brings you peace of mind truly means so much to us. We're looking forward to creating many more happy memories with you and your family.
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Review of

Warren Lodge Care Home

from P H (Wife of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I do not expect to visit my husband late morning and have to clean his teeth/dentures and apply fixodent as they are falling out. He wears his day clothes to bed at night as there is no night routine with him being reminded/assisted to get ready for bed in pygamas. Since entering the home in May 2025
he has only worn pygamas once. I have made a complaint to the assistant manager however nothing changes. My husband is not encouraged to move around or walk round the garden enough. I asked the manager for a complaints leaflet was told they don't have any. The manager didn't even ask what the problem was.
Reply from Fran Donno, Customer Service Adviser at Warren Lodge Care HomeThank you for taking the time to leave your review. The health and welfare of our residents is a priority, and we will be in touch with you directly to discuss your concerns and ensure they are addressed.
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Review of

Staplehurst Manor Care Home

from M L (Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dignity, respect, kindness, understanding to my needs. I feel happy, content and safe. I am listened to. We have a really great team of very dedicated people here looking after us. I am glad I came here, thanks.
Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care HomeWe're so grateful that you've taken the time to share your thoughts. It is so wonderful to hear that you feel happy and safe at Staplehurst Manor Care Home. We want our home to feel like a community, and it's lovely to hear that you feel a part of it. We're looking forward to creating many more happy memories with you.
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Review of

Fountains Lodge Care Home

from C B (Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Last week with my best friend and my eldest son, and we had breakfast together. The service was very good. Breakfast was excellent. It created a very happy memory for me. Staff very kind.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care HomeThank you for your kind feedback. We are happy to have been able to arrange this special breakfast for you.
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Review of

Staplehurst Manor Care Home

from J P (Daughter of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is an excellent care home, probably the best in the area.
My mother has been a resident here for nearly six years and is very happy.
She is no longer lonely, has made lots of friends and there is always something going on and to look forward to. Recently there was a trip to a shopping centre,
she regularly has a manicure and a new cafe has been opened. Would highly recommend Staplehurst Manor.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Staplehurst Manor Care HomeThank you for your lovely review. We are happy to hear that your Mother is no longer lonely since moving in with us and that she enjoys the many activities and outings available. Thank you again for your recommendation.
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Review of

Warren Lodge Care Home

from Tony M (Son of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and professional staff. Always clean and warm with good food.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for your review. We are happy to hear you find our staff friendly and professional and that our home is warm and clean. Thank you for choosing Warren Lodge for your loved one.
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Review of

Broad Oak Manor Care Home

from Stuart J (Husband of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very pleased with the care my wife receives. Last weekend there were times there wasn't any carers around. But they turned up when required.
My wife is still getting use to the home but has made friends with some of the residents.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Broad Oak Manor Care HomeThank you for your feedback. We are happy to hear that your wife is already making friends. Please let us know if there is anything more we can do to make her stay as comfortable as possible.
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Review of

Wilmington Manor Care Home

from D W (Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care continues to be good superlative in some cases. Friendly atmosphere with plenty to occupy the mind or body. Have been here for approaching three years I have had no regrets.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeThank you for your lovely review. It is incredible to hear how much you enjoy living at Wilmington Manor after so many years and that the standard is as high as the day you arrived. We are proud to have such dedicated and caring staff.
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Review of

Wilmington Manor Care Home

from P K (Sister of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It has been a bit up and down. At times there are not enough carers when needed, but they do their best. I have asked for beakers to be replaced as tea stains showing when water inside. Regular meetings for families and residents are a plus. This has assisted when raising any issues. All the staff on
duty on my sisters birthday made the day a very happy one. Thank you all. Staff are doing their best under, at times, difficult situations.
Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care HomeWe're so grateful that you've taken the time to share your thoughts. We are pleased to hear that your Sister had a wonderful birthday. Our resident's health and well being is an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Wilmington Manor Care Home

from Eileen B (Sister of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in Wilmington Manor for three years nearly and I have always found it to be clean and tidy. The staff are friendly and caring and supportive of the residents. There are activities that the residents if so desire can take part in.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeThank you for your kind words. We are so pleased to hear how well your brother has settled in at Wilmington Manor. We take great pride in keeping our home and surroundings clean, tidy and welcoming so it's wonderful to hear this reflected in your comments. Our lifestyle and wellbeing team work hard to make the activities on offer interesting and bespoke to each resident. We are looking forward to wecloming you back to our home again.
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Review of

Staplehurst Manor Care Home

from V B (Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm glad I made the decision. I'm very happy here.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Staplehurst Manor Care HomeThank you for your feedback. We are glad to hear you are happy in our care at Staplehurst Manor.
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Review of

Wilmington Manor Care Home

from Y S (Daughter-in-law of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't praise the staff at Wilmington Manor enough. They look after my MIL brilliantly. She has a lovely bright double aspect room that's cleaned daily. Wonderful meals cooked by the staff in the kitchen. Daily activities to keep residents occupied. There's nothing I've been unhappy with.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeThank you for your lovely review. It's lovely to know that you found the surroundings here pleasant and well maintained, we want our residents to feel at home from the moment they arrive. We're pleased to hear that your mother-in-law enjoys our activities program: our team works hard to make sure there's something for everyone to take part in. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Wilmington Manor Care Home

from Susan H (Daughter of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has lived at Wilmington Manor for 21 months and is now sadly near the end of her life. The care she is receiving is compassionate, kind and professional. The Home is very clean, the laundry service is first class, the kitchen/dining staff are excellent and the carers/nurses are lovely. Activities
are varied and Robert brings in The Metro newspaper every day for everyone. Friday is Louise's day for hairdressing. There are events arranged for entertainment and keep fit too. Mum loved a ride in her wheelchair around the grounds, looking at the flowers and trees. Its possible to go right round the house. The gardener does a brilliant job keeping the leaves off the lawn too. Overall we have made some lovely friends at Wilmington Manor.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. We are happy to hear you feel like a part of our Wilmington Manor family. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Hearing that our care has made a difference to you and your family is truly rewarding. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

Wilmington Manor Care Home

from Stephanie G (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here for 8 months now and is settling in well. She seems happy and is well cared for. Staff are friendly and the home is always clean and welcoming.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeThank you for your review. It is great to hear how well your mother has settled in with us over the past 8 months! It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are looking forward to seeing you again.
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Review of

Fountains Lodge Care Home

from J P (Resident) assisted by family/friend published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Fountains Lodge for 2 months. I have been well looked after. The staff were very friendly and professional. The food was excellent and the entertainment excellent, the room was very clean and had everything I needed.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Fountains Lodge Care HomeThank you for your kind words. It's amazing to hear how well you have settled in with us at Fountain's Lodge. We are also pleased to hear how much you are enjoying the food and the activities. Please reach out if there is anything more we can do to make your stay as pleasant as possible.
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Review of

Fountains Lodge Care Home

from J E (Wife of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My overall view of this care home is very good and the majority of staff are excellent. There have been a few issues I have been unhappy about but if I have mentioned them they have generally been addressed.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care HomeThank you for your feedback. We will discuss your comments with the home's manager to help them continually improve their service.
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Review of

Staplehurst Manor Care Home

from Alison K (Daughter of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Staplehurst Manor highly enough. Not only are the facilities and food to an excellent standard but, more importantly , the staff without exception to date are kind, patient, caring and sunny whilst also maintaining professionalism. I truly would happily move in there myself when I
need care.
Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care HomeWe appreciate you sharing your experience with our home. We are so pleased to hear that you are impressed with the food and facilities provided at Staplehurst Manor Care Home. It is always wonderful to hear words like "Kind" and "Patient" being used to describe our staff. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Fountains Lodge Care Home

from Vicky B (Daughter of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I could not of wished for a betterhome for our father. The staff are amazing, nothing is too much trouble, and they are always on hand. My father is settled and happy, his room is so homely, and the food is great. It truly is a wonderful home. I would definitely recommend Fountains Lodge.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Fountains Lodge Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We are delighted to hear that our team have made a difference to your family's experience. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. Your feedback will help us to keep improving the quality of care that we provide.
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Review of

Eglantine Villa Care Home

from Amanda W (Daughter of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was asked what he loved the most, being February, the month of love. He replied, having a steak meal with his family! Eglantine provided this for him and 5 members of his family. A three course meal with wine, chocolates, tea and coffee in a private room. We were waited on and made to feel very
special. It was a fantastic experience for him as we used to do this with him weekly. Thank you so much for his wish coming true.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care HomeThank you for your taking the time to leave us your lovely feedback. We are so happy to have been able to provide your family with this special experience and hope we can arrange many more memorable moments like this for you all. Thank you again for choosing Eglantine Villa.
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Awards / Recognitions (9)

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