Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The home is less than a mile from the A2, and they have on-site parking. Alternatively, Dartford train station will connect you with London Cannon Street in under an hour.
Onsite parking available.
Wilmington Manor Care Home has a Review Score of 9.6 (9.579) out of 10, based on 16 reviews in the last 2 years. Over all time Wilmington Manor Care Home has 91 reviews.
Review from C H (Daughter of Resident) published on 12 June 2025
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Reply from Maria Ricketts, Customer Care Adviser at Wilmington Manor Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from Derek H (Resident) published on 9 June 2025
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Reply from Lisa Henderson, Customer Care Advisor at Wilmington Manor Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our Staff. We hope to continue providing yourself with the best possible care.
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Review from A W (Daughter of Resident) published on 22 May 2025
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Reply from Lisa Henderson, Customer Care Advisor at Wilmington Manor Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that your Mum celebrated her 95th birthday and had a lovely day. We hope to continue providing your Mum with the best possible care.
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Review from P K (Sister of Resident) published on 1 May 2025
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Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home
Thank you for your feedback. We are so pleased to hear that you have noticed improvements in several areas at Wilmington Manor Care Home. We will discuss your feedback with the home's manager to help them continually improve their service. We hope to continue providing your loved one with the best possible care.
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Review from Susan H (Daughter of Resident) published on 19 September 2024
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Reply from Maria Ricketts, Customer Care Adviser at Wilmington Manor Care Home
Thank you for your lovely review. It is always nice to hear words like "Professional" and "Friendly" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Wilmington Manor for your stay.
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Review from A Q (Son of Resident) published on 3 September 2024
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Reply from Maria Ricketts, Customer Care Adviser at Wilmington Manor Care Home
Thank you for your kind words. We hope Wilmington Manor Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Review from Jonathan S (Son of Resident) published on 5 July 2024
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Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like "kind, attentive and sensitive to everyone's needs" as well as "staff go above and beyond" being used to describe our care. Hopefully, you will go away from this feeling like your mother received the best possible care. Thank you for choosing Wilmington Manor for her stay.
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Review from Alexia R (Daughter of Resident) published on 6 June 2024
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Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home
We are very sorry to hear this. The welfare of our residents is a priority across all of our care homes. We can't discuss specific cases or personal details here, but if you could provide us with more information we will be happy to look into this further for you. You're welcome to discuss this directly with the care home - our manager can be contacted on 01322 288746. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.
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Review from Tracey P (Daughter of Resident) published on 19 April 2024
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Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are so pleased to hear that you are impressed with the high levels of care provided at Wilmington Manor Care Home. We hope Wilmington Manor Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Denise P (Daughter of Resident) published on 10 April 2024
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Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care Home
Thank you for your feedback. We are really pleased to hear you can be comforted and at ease knowing your mum is receiving the best care possible. Please do let us know if there is anything else we can do to make her stay as comfortable as possible.
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Review from R S (Son of Resident) published on 21 March 2024
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Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.
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Review from Lisa T (Niece of Resident) published on 21 February 2024
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Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care Home
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Aunt in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from M T (Friend of Resident) published on 5 December 2023
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Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care Home
Thank you for your kind words, It is always nice to hear from friends feeling like their loved one is cared for and looked after. We hope to continue providing them with the best possible care.
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Review from J N (Friend of Resident) published on 5 December 2023
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Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care. We are looking forward to seeing you again.
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Review from Chris H (Husband of Resident) published on 2 November 2023
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With a wide range of activities such as exercise, painting, craft work and fabric work, the residents have the opportunity to rekindle long-forgotten skills. Some activities are conducted by visiting 'experts' who are excellent at considering the needs of their audience. Entertainment is provided a couple of times a month and proves very popular with residents. The gardens are very well kept and when the weather permits form an excellent backdrop for activities. A well-managed home, I cannot recommend Willmington Manor highly enough.
Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care Home
Thank you for your lovely review. It is really nice to hear words such as "superb", "friendly" and "excellent" being used to describe both the staff at the home, as well as the activities and gardens. We are pleased you feel so comfortable having your Wife in our home, and hope to continue providing her with the best possible care.
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Review from Sandra C (Daughter of Resident) published on 7 September 2023
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Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care Home
Thank you for taking the time to leave your lovely review. We are sorry your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your mother received the best possible care.
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Review from Linda K (Daughter of Resident) published on 15 August 2023
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Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care Home
Thank you for taking the time to leave such a lovely review. We are so pleased to hear you have felt so at ease with the care Mum has had throughout the years, and it is especially nice to hear words such as "compassion" and "safe" used to describe our home and the care our staff provide. We will certainly pass your comments on to the manager.
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Review from Dawn F (Sister of Resident) published on 9 August 2023
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Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care Home
Thank you for your review. We are pleased to hear your brother is enjoying the food at our home and you feel the staff are taking good care of him too. We hope to continue providing your loved one with the best possible care.
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Review from Carol H (Daughter of Resident) published on 21 July 2023
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Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home
Thank you for taking the time to leave your review. We are happy to hear you feel like a part of our Wilmington Manor family and we are very pleased to hear you can feel at ease with your Mum in our care. Our resident’s health and well-being are an absolute priority, so it is lovely that your Mum has benefitted from this. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Peter H (Son of Resident) published on 21 July 2023
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Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope that Wilmington Manor Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your Mum received the best possible care.
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The Review Score of 9.6 (9.579) out of 10 for Wilmington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.579 for Wilmington Manor Care Home is calculated as follows: ( (139 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 183 Ratings = 4.579
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wilmington Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Nov 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 12 Aug 2025
Nursing and residential en-suite bedrooms available.
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