Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA
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9.3 99 Reviews
  • Wilmington Manor Care Home, Dartford
Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.

Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.

The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home’s chef who understands the needs and tastes of each individual.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips out are also enjoyed as are shopping trips and themed monthly events.

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Care Provided by Wilmington Manor Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1310
  • Self-Funded Nursing Care: from £1545
  • RESPITE Self-Funded Residential Care: from £1440
  • RESPITE Self-Funded Nursing Care: from £1700

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact Wilmington Manor Care Home for full pricing details and T&Cs.

Contact Wilmington Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Wilmington Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sue Hentschel (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (50)

Visiting

  • The home is less than a mile from the A2, and they have on-site parking. Alternatively, Dartford train station will connect you with London Cannon Street in under an hour.

Parking

  • Onsite parking available.

Wilmington Manor Care Home Reviews (99)

9.3

Wilmington Manor Care Home has a Review Score of 9.3 (9.314) out of 10, based on 17 reviews in the last 2 years.
Over all time Wilmington Manor Care Home has 99 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wilmington Manor Care Home
  • 41
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Total of 99, showing 1-20
Review from D W (Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care continues to be good superlative in some cases. Friendly atmosphere with plenty to occupy the mind or body. Have been here for approaching three years I have had no regrets.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeThank you for your lovely review. It is incredible to hear how much you enjoy living at Wilmington Manor after so many years and that the standard is as high as the day you arrived. We are proud to have such dedicated and caring staff.
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Review from P K (Sister of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It has been a bit up and down. At times there are not enough carers when needed, but they do their best. I have asked for beakers to be replaced as tea stains showing when water inside. Regular meetings for families and residents are a plus. This has assisted when raising any issues. All the staff on
duty on my sisters birthday made the day a very happy one. Thank you all. Staff are doing their best under, at times, difficult situations.
Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care HomeWe're so grateful that you've taken the time to share your thoughts. We are pleased to hear that your Sister had a wonderful birthday. Our resident's health and well being is an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service. Please don't hesitate to reach out if there's anything more we can do.
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Review from Eileen B (Sister of Resident) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in Wilmington Manor for three years nearly and I have always found it to be clean and tidy. The staff are friendly and caring and supportive of the residents. There are activities that the residents if so desire can take part in.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeThank you for your kind words. We are so pleased to hear how well your brother has settled in at Wilmington Manor. We take great pride in keeping our home and surroundings clean, tidy and welcoming so it's wonderful to hear this reflected in your comments. Our lifestyle and wellbeing team work hard to make the activities on offer interesting and bespoke to each resident. We are looking forward to wecloming you back to our home again.
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Review from Y S (Daughter-in-law of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't praise the staff at Wilmington Manor enough. They look after my MIL brilliantly. She has a lovely bright double aspect room that's cleaned daily. Wonderful meals cooked by the staff in the kitchen. Daily activities to keep residents occupied. There's nothing I've been unhappy with.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeThank you for your lovely review. It's lovely to know that you found the surroundings here pleasant and well maintained, we want our residents to feel at home from the moment they arrive. We're pleased to hear that your mother-in-law enjoys our activities program: our team works hard to make sure there's something for everyone to take part in. Please don't hesitate to reach out if there's anything more we can do.
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Review from Susan H (Daughter of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has lived at Wilmington Manor for 21 months and is now sadly near the end of her life. The care she is receiving is compassionate, kind and professional. The Home is very clean, the laundry service is first class, the kitchen/dining staff are excellent and the carers/nurses are lovely. Activities
are varied and Robert brings in The Metro newspaper every day for everyone. Friday is Louise's day for hairdressing. There are events arranged for entertainment and keep fit too. Mum loved a ride in her wheelchair around the grounds, looking at the flowers and trees. Its possible to go right round the house. The gardener does a brilliant job keeping the leaves off the lawn too. Overall we have made some lovely friends at Wilmington Manor.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. We are happy to hear you feel like a part of our Wilmington Manor family. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Hearing that our care has made a difference to you and your family is truly rewarding. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Stephanie G (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here for 8 months now and is settling in well. She seems happy and is well cared for. Staff are friendly and the home is always clean and welcoming.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeThank you for your review. It is great to hear how well your mother has settled in with us over the past 8 months! It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are looking forward to seeing you again.
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Review from Derek H (Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have now been a resident for 14 months and am quite content, feeling safe and secure. First weeks of residence took some adjustment, but the home and staff were very good at making the transition as easy as possible. The care home is now my home, and when returning from any outing, I always feel safe
and secure with the staff welcoming me as a proper person.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wilmington Manor Care HomeWe're so grateful that you've taken the time to share your thoughts. We are happy to hear you feel like a part of our Wilmington Manor family and we hope that we did everything possible to make the transition as easy as possible. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We hope to continue providing you with the best possible care.
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Review from J S (Granddaughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly and helpful. Nice to be able to get a coffee or a cup of tea whilst we visit. Wilmington Manor Care home is a nice place to be if you are a resident here. And always a nice place to visit our resident.
Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care HomeThank you for your kind words. We are delighted to hear that our team have made a difference to your family's experience. It is always nice to hear words like "friendly and helpful" being used to describe our care. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Jeremy W (Son of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to thank all the staff that cared for my mother during her stay.
She was well cared for by everyone especially two members of staff in particular.
I would recommend Wilmington Manor.
Reply from Lisa Henderson, Customer Care Advisor at Wilmington Manor Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Wilmington Manor Care Home for your Mothers stay.
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Review from Gary H (Son of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in the home for 11 years now - he gets 24 hour care that is faultless. All Staff are always helpful and welcoming, including the heads of departments.
I cannot recommend this home enough to others. I am very happy knowing I can leave my Dad well cared for.
Reply from Lisa Henderson, Customer Care Advisor at Wilmington Manor Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear words like "Helpful" and "Welcoming" being used to describe our Staff. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your Dad with the best possible care.
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Review from C H (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always looked after and she always says 'she feels safe there'
Reply from Maria Ricketts, Customer Care Adviser at Wilmington Manor Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from A W (Daughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in very well. She always looks very clean and cared for. She celebrated her 95th birthday in the home, and had a lovely day. We are always made to feel very welcome whenever we visit her. We are very impressed with the level of her care.
Reply from Lisa Henderson, Customer Care Advisor at Wilmington Manor Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that your Mum celebrated her 95th birthday and had a lovely day. We hope to continue providing your Mum with the best possible care.
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Review from P K (Sister of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have noticed an improvement in several areas so far this month. Very happy with the meeting updates.
I would suggest a carer to be in the activity room every day, including weekends. Not all residents can use neck or wrist alarms, and no resident would be able to reach the wall units.
Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care HomeThank you for your feedback. We are so pleased to hear that you have noticed improvements in several areas at Wilmington Manor Care Home. We will discuss your feedback with the home's manager to help them continually improve their service. We hope to continue providing your loved one with the best possible care.
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Review from Susan H (Daughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was sadly only in the home for a short while, but he was cared for in a professional and friendly manner. The staff: The Manager, the Deputy Manager, the carers along with all the other members of staff were very helpful and did all they could to help my Dad and support us. My mum moved in at
the same time as my Dad and she is doing very well under their care. The team have been understanding and attentive to Mum's needs. The home is very clean and has a homely atmosphere, and always welcomes us as visitors at any time of the day. The food is good and there are some lovely gardens and activities to take part in.
Reply from Maria Ricketts, Customer Care Adviser at Wilmington Manor Care HomeThank you for your lovely review. It is always nice to hear words like "Professional" and "Friendly" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Wilmington Manor for your stay.
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Review from A Q (Son of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All mum's needs are seen to, and she is cared for in first class. She had a great day with the staff on her birthday. The home is very clean. The food is first class. My mum is showered daily, so she is always clean.
Reply from Maria Ricketts, Customer Care Adviser at Wilmington Manor Care HomeThank you for your kind words. We hope Wilmington Manor Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Review from Jonathan S (Son of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother resided in Wilmington for the last ten months and I cannot fault the wonderful care she received. There is a warm atmosphere in the home and the staff are kind, attentive and sensitive to everyone's needs.
There is a varied and full range of activities available, the communication app is
very useful, and the staff go above and beyond to make the residents and their visiting families feel cared for and welcome. The staff at Wilmington are extremely respectful and operate in a very professional and transparent way.
Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like "kind, attentive and sensitive to everyone's needs" as well as "staff go above and beyond" being used to describe our care. Hopefully, you will go away from this feeling like your mother received the best possible care. Thank you for choosing Wilmington Manor for her stay.
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Review from Alexia R (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please do not put your loved one in this home. My poor mother had diabetes and after her stroke she was on level 5 'soft moist diet' as she couldn't swallow properly. On her first night, the nurse served her sandwiches and Mum started choking - my sister said she couldn't eat that kind of food. The
nurse proceeded to look at the notes and asked if she had diabetes and it was the first red flag as it was clear the nurse had not yet read Mum's medical history. Twice she was admitted to Hospital due to high glucose emergencies from the chocolate mousses she had. I discovered an abscess the size of a tennis ball, Paramedics told us she was close to developing sepsis. I discovered the abscess at 3.30pm and Management said that the carer had in fact discovered 'that same morning' but didn't have time to alert the nurse on duty. Surgeons said for an abscess to grow to that size takes weeks if not months! It's something you could not miss if she was receiving appropriate personal care.
Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care HomeWe are very sorry to hear this. The welfare of our residents is a priority across all of our care homes. We can't discuss specific cases or personal details here, but if you could provide us with more information we will be happy to look into this further for you. You're welcome to discuss this directly with the care home - our manager can be contacted on 01322 288746. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.
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Review from Tracey P (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad spent 5 weeks in Wilmington Manor for respite care. He had spent just over 2 months prior to that in hospital following a fall (resulting in an arm break) and was rapidly deteriorating. We (the family) were faced with a choice of an Assessment Bed where medical staff would assess his needs following
which a Nursing Home would have most likely been his destination or trialing him at home with a Care Package. We decided to send Dad to Wilmington Manor in the hope that he would improve mentally and physically and then would be better placed to move back home. The improvement was astonishing. He loved the meals and started to put on weight. The staff were absolutely brilliant and we built a good relationship with them all. While Dad was in the care home he met 2 other residents who used to go to Wilmington Manor a couple of times a year (for respite care) and I am not surprised. We will stay in touch with the staff and if Dad needs some respite care in the future, we will know where to go!
Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are so pleased to hear that you are impressed with the high levels of care provided at Wilmington Manor Care Home. We hope Wilmington Manor Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Denise P (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into this care home in January 2024. I can honestly, genuinely say it has become better and better as the months went on. More staff attending and responding to needs. Always friendly and willing to assist. Activities are very good. Even though my mum doesn't participate as she has late-stage
dementia and stays in her room. I often pop down into the lounge and sit and watch. My dog comes in too and residents love stroking him. My sister and I are very pleased with how the house is run. After initial reservations, all this has been reduced to zero.
Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care HomeThank you for your feedback. We are really pleased to hear you can be comforted and at ease knowing your mum is receiving the best care possible. Please do let us know if there is anything else we can do to make her stay as comfortable as possible.
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Review from R S (Son of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Wilmington Manor for 6 months and has settled in well. Dad is happy here and really well looked after and getting the care he really needs. The staff are wonderful, caring, always friendly and respectful.
Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.
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Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for Wilmington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.439 for Wilmington Manor Care Home is calculated as follows: ( (128 Excellents x 5) + (43 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 196 Ratings = 4.439
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Wilmington Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 21 Apr 2026

Nursing and residential en-suite bedrooms available.

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Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Wilmington Manor Care Home

What types of Care is Wilmington Manor Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wilmington Manor Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Wilmington Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wilmington Manor Care Home to the centre of Dartford?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wilmington Manor Care Home to verify any information. View our terms and conditions. Wilmington Manor Care Home has an Enhanced Service - more info.