Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA

Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.

Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.

The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home’s chef who understands the needs and tastes of each individual.

Bingo, quizzes, reminiscence sessions and arts and crafts are among the many activities that residents can choose from, and local entertainers often visit at least once monthly.

Group: Bupa Care Homes

Person in charge: John Hudson-Beddows (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Wilmington Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Wilmington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Wilmington Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.568 for Wilmington Manor Care Home is calculated as follows: ( (274 Excellents x 5) + (148 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 444 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wilmington Manor Care Home is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 27 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Wilmington Manor Care Home has a Review Score of 9.6 (9.568) from 38 Reviews


Average Ratings

  • Excellent
    24
  • Good
    14
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wilmington Manor Care Home?

  • Extremely LIKELY
    30
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wilmington Manor Care Home

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    10
  • Resident / Service User
    4
  • Husband of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • more

Delighted to have an en-suite room with such a comfy armchair. The weather was such that we could sit out in the garden under an umbrella.
The member of staff in charge of organising activities for us worked very hard and most people joined in some of the time.
Her efforts for St George's Day are to be especially commended.

How likely would you be to recommend Wilmington Manor Care Home? Neither Unlikely or Likely

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Average Rating:   4.2 out of 5

Holly McGough, Customer Advisor at Wilmington Manor Care Home responded to this review on 22 May 2018:

Thank you for your review. We are pleased to hear about your positive experience at the home and that you enjoyed the activities on St George's Day. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.

Dad stayed at Wilmington Manor for nearly a year. He found the home to be very comfortable, relaxed and certainly enjoyed the lovely food to eat. The family and other visitors were always made to feel welcome and involved in Dad’s ongoing care. Although it was difficult for Dad to participate in the activities and social groups provided, he was always present and part of the atmosphere. Senior staff was always approachable and the hands-on day to day care staff always had great attention to detail with Dads individual needs.
Dad’s end of life was dignified and the 24 hour attention he received was both professional and personal. The family were supported and felt free to find solace in the staff and the care home even after Dad's funeral.
In summary, the care home and its staff were conscientious and compassionate in their caring vocation.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Stephen Rondel, Customer Adviser at Wilmington Manor Care Home responded to this review on 26 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and our staff.

I would recommend 100%. The staff make it feel like a home and I feel like they are friends. By far the best home I have stayed in, they couldn't do enough for me.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 13 Apr 2018:

Thank you for your review and such kind words. It is the little things like a smile or a chat that makes all the difference and more like home.

I have always felt that my mum is in a safe, secure environment and generally well cared for which is extremely important for our family and our peace of mind. The home offers a good selection of activities for the residents (even if my mum personally is not able to undertake many of them).
I am always welcomed warmly by everyone, be they carers, administrators, ancillary staff or nurses. The home is well maintained inside and out, and I particularly like the garden areas. Over the time that my mum has been a resident at Wilmington Manor, the staff have got to know her needs and much of this is due to many of them having been there ever since my mum became a resident. The past 2 years since I retired, I generally see my mum most days so I feel that I can speak with authority about the level and standard of the care home

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Wilmington Manor Care Home responded to this review on 23 Mar 2018:

Thank you for your review. I'm so glad to hear that you have peace of mind knowing that your mum is safe and well cared for. It is lovely to know that your mum is able to join in with some of the activities.

After a few teething problems at the beginning, things settled down. She liked the food and the room was certainly clean and tidy. Two minor rings went missing but could have dropped off when she lost weight. Seemed cheerful in difficult circumstances.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Wilmington Manor Care Home responded to this review on 05 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

The atmosphere is friendly, food is excellent and nursing care very good.
My mother is very comfortable and well looked after, both physically and mentally.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 14 Dec 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The atmosphere is friendly, food excellent and care very good. Mother is very comfortable and well looked after, both physically and mentally.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer services administrator at Wilmington Manor Care Home responded to this review on 05 Dec 2017:

Thank you for your review. I'm so glad to hear that your mother is very comfortable and happy and well looked after. I hope that this gives you and your family some peace of mind knowing that when you are not there she is well cared for.

Mum continues to be well looked after by the staff at Wilmington Manor who are excellent.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 24 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

My wife was transferred from hospital into your care and has received courtesy and respect from all staff. She is comfortable and confident with the treatment she's receiving. Her personal needs are attended to promptly and satisfactorily.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 24 Nov 2017:

Thank you for your review and kind words about our staff. I'm so glad to hear that your wife is been well cared for and is comfortable.

My mother receives excellent care from a dedicated and caring staff and has thrived in the year spent as a resident.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 24 Nov 2017:

Thank you for your review. It is lovely to hear how your mother has thrived since been in our care. I hope that this gives you some peace of mind knowing that when you are not there she is well cared for.

I couldn't be happier with the care my mother is receiving - very impressed. I know all the carers' names and cleaning staff, which helps. A big thank you to all the staff, you should be pleased with yourselves.

It's a hard job to do, I am grateful.

Well done.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 24 Nov 2017:

Thank you for your review. I'm so glad to hear that your mother is well cared for this must give you peace of mind.

Since my mother was taken ill at the beginning of the year she has been in a lot of pain and been moved from one hospital to another. Since coming to the home she has been a lot more settled and we now get a nice smile when we visit!

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 23 Nov 2017:

Thank you for your review. It is lovely to hear that your mum is settled now and that she greats you with a warm smile. This must give you so much pleasure knowing that she is happy.

All members of staff are very caring and compassionate and I have no complaints at all.
The manager is very assessable and excellent he is always willing to help

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 22 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

I appreciate that staff always treat me with dignity and respect and that I have as much autonomy as possible. The food is very good varied and delivered on time.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 22 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

Since my husband has been a resident here I have been very happy with his care for the following reasons: I know he is safe and well cared for; his independence is respected; he is well fed with food he enjoys; there is a doctor when needed; the staff are friendly, caring and always polite. They are happy to support relatives as well as residents.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Wilmington Manor Care Home responded to this review on 17 Nov 2017:

Thank you for your review. I'm so glad to hear that your husband is and well cared for, this must give you such peace of mind. It is good to know that he is enjoying his food and that you are getting support as well.

For the last eleven months of her long life, mum was always treated with care, respect, dignity and love right to the end of her days. Mum was happy and enjoyed the company and friends she made, she never regretted moving into Wilmington Manor. Food was good and very regular and her room was always clean. Staff were always helpful and willing to make time to talk to family and communication was good. Caring support was given to Mum and our family during her last weeks. This was invaluable to the family and ensured we made the right choices for mum at that difficult time, as a result, it gave mum a peaceful departing in a caring and loving environment.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 02 Oct 2017:

So sorry to hear of your loss, please accept our condolences. It is lovely to know that your mum did enjoy her time with us and made new friends, I'm sure this will give you comfort in time to come.

My mother spent the last week of her life at Wilmington Manor after a 10-week stay in hospital. It was a relief to all the family to be treated so considerately and kindly by all the staff at Wilmington.
My mother was looked after very well by caring staff and was made comfortable during her last week.

How likely would you be to recommend Wilmington Manor Care Home? Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrator at Wilmington Manor Care Home responded to this review on 26 Sep 2017:

So Sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff, I will pass your comments onto the home manager.

Wilmington Manor Care Home is a lovely care home. Of course, there are things wrong with it but on the whole, my dad is well cared for.

Positives: Caring staff, good food, nice room.
Negatives: There isn't always enough staff, especially at the weekends or if somebody calls in sick, but that could happen at any nursing home. Not enough outings. My dad went on quite a few years ago but they do not have the staff which is a shame. The staff are always cheerful and look after my dad very well. The manager is always approachable as is all the staff.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer services administrator at Wilmington Manor Care Home responded to this review on 07 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

We have been pleased with recent improvements made.

How likely would you be to recommend Wilmington Manor Care Home? Likely

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Average Rating:   3.8 out of 5

Jayne Duck, Customer services administrator at Wilmington Manor Care Home responded to this review on 11 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Satisfactory home. Staff excellent. The problem is there are no other patients to converse with. Patients asleep or advanced in illness. Very depressed at the present time.

How likely would you be to recommend Wilmington Manor Care Home? Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 01 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I found my mother's care very good. All the staff were very pleasant and caring. The home was well run with a good atmosphere.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home responded to this review on 18 Jul 2017:

Thank you for your lovely feedback, we really appreciate your comments. I am so pleased you are happy with your Mother's care and the care home in general. The Bupa Customer Care Team.

In the short time my mother has been here, she has been treated with kindness and dignity by all the staff. It's just a shame she was not really aware of her surroundings but when she was here for respite in March, she enjoyed the interaction with the staff and residents. Thank you.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home responded to this review on 18 Jul 2017:

Thank you for your lovely review, we really appreciate your feedback. I am so pleased to hear about your positive experience and that your Mother enjoyed her time at the home. The Bupa Customer Care Team.

I found the nursing staff kind and helpful both to my brother and myself. His room and toilet are clean and my brother is well taken care of. Thank you to all the nursing staff for looking after my brother, I appreciate all that is done for him.
Thank you to the clinical service manager for informing me of my brother's condition and the things he is able to do.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home responded to this review on 11 Jul 2017:

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are impressed by the staff at Wilmington Manor and the care your Brother is receiving. The Bupa Customer Care Team.

I found the accommodation very pleasant and comfortable surroundings.
My brother in law's room was well equipped and adequate for his needs.
The food served looked appetising and despite having mouth ulcer problems he ate heartily.
Both his sister and I travelled from Somerset and were made very welcome.
The clinical service manager was very open and helpful.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4 out of 5

Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home responded to this review on 11 Jul 2017:

Thank you for your feedback, we really appreciate it!! I am so pleased to hear that you were happy with the care your Brother-in-law received, and the staff at the home. The Bupa Customer Care Team.

My mother was in the home for three weeks and looked aver very well. Sadly died on the 1st July 2017.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 07 Jul 2017:

So Sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Very friendly staff, very accommodating and speaks to my Nana with respect and kindness. It was always a worry my nana moving into a care home, but the staff and nurses have made the transition much easier. We have put all of Nana's photos and comforts from home into her room and the care home will let her make it feel like home. Very pleased so far!

How likely would you be to recommend Wilmington Manor Care Home? Likely

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Average Rating:   4 out of 5

Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Very nice surroundings, quiet place and very good maintenance. Friendly and caring nurses who do more than they need. Reliable and friendly and you are welcome anytime, help with questions and one knows that your relative is handled well and being looked after 24 hours.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My mother was admitted to Wilmington Manor Care Home for end of life care. All the staff were kind and caring and cheerful and I am very grateful that my mother spent her last few days at Wilmington Manor Care Home - many thanks to all the staff.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home responded to this review on 25 May 2017:

Our condolences, thank you for taking the time to write a review. We appreciate your feedback. We are pleased to hear about your positive experience in the time your mother was with us and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Our mum suffered a stroke leaving her without speech. Staff quickly developed good relationships with her and have learnt to communicate with her using a variety of methods. The nursing team have been excellent especially one who has been communicating with us, a family, to keep us updated. She has a wonderful relationship with mum and we know mum is safe in the care provided. Her room is bright and clean and is appropriate for her needs.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home responded to this review on 26 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing them with us; we will pass the comments to the home manager.

The Bupa Customer Care Team.

We visited about four nursing homes in and around the area we live in and all were full so we had to put mum's name down on a waiting list. My father and I thought Wilmington Manor was best, not because it was the nearest but the staff we spoke to were friendly and easy to talk to.
They addressed all our concerns and we were also provided with a guided tour of the manor.
One month after mum's admittance we are still happy with our choice of nursing home. I have no concerns and would recommend.

How likely would you be to recommend Wilmington Manor Care Home? Likely

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Average Rating:   4.2 out of 5

Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Excellent care and professional in the care of the residents. Treat residents with kindness and respect. Seem short staffed at times. Entrance and exit to building/access can be time-consuming. Could have more "dementia focused" activities. Overall standard of care is excellent. Dad was happy.

How likely would you be to recommend Wilmington Manor Care Home? Neither Unlikely or Likely

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Average Rating:   4 out of 5

Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Extremely pleased with mum's care. All her needs are being met. I am very happy with how she is being cared for in this home. Cannot fault her care.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Lovely home, staff are very friendly and helpful. My mother has been here for 14months and is very happy here.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home responded to this review on 11 May 2017:

Thank you for your review. So glad to hear that your mum is happy and hopefully made new friends as well. The Bupa Customer Care Team.

As a family, we are very happy with Wilmington Manor Care Home and their staff.
It is really reassuring knowing he is well cared for and happy

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne duck, Customer sercices administrator at Wilmington Manor Care Home responded to this review on 05 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My dad came for a months respite. Not having been in a care home before none of the family knew what to expect. The staff put on our minds at ease and reassured us, before long we knew dad was in good hands. The staff are caring and friendly. The home has a homely feel about it and makes it comforting for dad. He has been well looked after and well fed too. Excellent food he didn't want to go home!

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne duck, Customer sercices administrator at Wilmington Manor Care Home responded to this review on 05 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Excellent. Efficient and personality of the staff is first class. Care of residents appears to be the prime concern. Home as a happy feeling with Christian ethics.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne duck, Customer sercices administrator at Wilmington Manor Care Home responded to this review on 05 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

There has been a big improvement in communication since the appointment of a new nurse. Issues raised with medication are always followed up with a phone call or an update in person and there is no longer a wait for progress to be reported or dealt with.

How likely would you be to recommend Wilmington Manor Care Home? Likely

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Average Rating:   3.6 out of 5

Jayne duck, Customer sercices administrator at Wilmington Manor Care Home responded to this review on 05 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My 91 year old mother was very independent but very unwell.
She can't speak highly enough of all the staff and care she is receiving. The food and service is excellent too. She is very comfortable and has already improved her health. She also is more alert with constant interaction with the staff. It is great to know she is being well looked after when I go home.

How likely would you be to recommend Wilmington Manor Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Wilmington Manor Care Home responded to this review on 07 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Bed Vacancies

2 Bed Vacancies

posted 04 May 2018

Nursing and private residential ensuite beds available.

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Wilmington Manor Care Home