Wilmington Manor Care Home

Unfortunately, I have only seen my husband once this year, due to Covid. I have to ask if he is ok. My daughter has had video links. I would like a brief reassurance occasionally he is doing ok. I am on my own now and have been married for 62 years this Christmas, but when I ask they do communicate with me. I understand staff shortages and feel they are doing their best in such a terrible year. My best wishes go to all staff for 2021.

An excellent care home with high standards. My mum has been very happy there. The gardens are lovely, the staff attentive and her room is lovely. Good rooms for meeting relatives when you visit. Recommended.

Well looked after by the staff, I know she is safe and well-tended to. Difficult at the moment with window visiting but fully understand. Really looking forward to when things get back to normal. The staff really work hard and seem genuine and caring.

My mother became a resident in this care home in June 2019 at which time she was ninety-seven. Regretfully, she was only a resident for six months or so as she died on Christmas eve 2019. However, I can honestly say I believe she was more comfortable and secure during her last six months than at any other time in her life. The care home nurses and carers were always courteous and considerate and treated my mother with love and dignity.

The staff were all very caring, compassionate and supportive. I felt reassured that my Mother was in the best place possible with the best carers. Thank you to everyone.

My father only spent 3 weeks in the care home and now just receiving palliative care. He was treated with respect by the staff, all his needs were attended to. The staff are very busy and at times he did have to wait after pressing the buzzer but only because they were helping other patients. All the staff were very kind and helpful. I do feel that only having the Doctor one day a week is not enough. Dad got an infection on a Wednesday and had to wait a week till the Doctor came in.

From the first contact with reception to the last contact, we had a very professional service for my husband. All his nursing care was carried out with care and respect that we had come to expect from Wilmington Manor. All the staff from housekeeping, laundry and maintenance plus all the care and nursing staff, we never had a problem that could not be sorted out very quickly. The care I was given when having a bad day was always there for me and my husband.

They went out of their way to ensure that my mother was comfortable during her final days.

My overriding impression of Wilmington Manor is one of great kindness towards both its residents and their families.

My mum had a wonderful time at Wilmington Manor, singing, making things, eating with the other residents and encouraged to be independent. The other respite care that mum had previously, they never bothered to let her get involved, never taking her out of bed. This is a wonderful experience for her and she keeps telling me she can't wait to come back. Thank you.

Dad was only with you for a few weeks but we could not fault the facilities and the attention given to him. Nothing was too much for the staff, who made Dad's last few weeks comfortable.

My dad was extremely ill when he moved into the care home but was treated with exceptional care and attention from the beginning. Unfortunately, Dad passed away in a relatively short time but right up until his last moments, he was cared for in a very compassionate, humane way. We would like to thank everyone at Wilmington Manor for the comfort that they brought to Dad and to us as a family.

Mum is well looked after. The meals are ok. The activities are improving due to the new activity coordinator.

My mum had a very short stay at the home - 6 weeks (Sept-Oct 2018) then passed away. I can say my mum's treatment was second to none. All the staff were helpful, honest, loving and professional when dealing with her on a daily basis and that was hugely appreciated. My overall opinion is "hats off" to the staff and management who were all welcoming and caring to patients and family alike. A huge thank you on behalf of myself and the rest of the family.

All the staff were very pleasant.

My husband was a resident of Wilmington Manor for a year until his death in August 2018. Throughout that time we were both very happy with the care and attention he received and this helped him to face his inevitable death with contentment and serenity. The fact that he was able to achieve this was due in no small part to the staff of Wilmington Manor. He was an independent man and they never made him feel any less, never made him feel humiliated, dependant or reduced in individuality but always cared with compassion and dignity. I can’t mention individuals but must comment on those who saw and felt his pain and helped to ease it; those who brought the outside inside with their conversation; those who ensured his personality was respected in such things as what he ate and how he kept his room. These things may seem small but when your world is reduced to one room they are very important. We were very lucky in our choice of home and would recommend Wilmington without reservation.

My mother has been at Wilmington Manor for two happy years. All the carers that work there speak fondly of mum and show her great kindness. I am very pleased with the excellent care she gets. I went to the garden party/fete that The Manor staff put on. It was a lovely day, with an ice cream van and various stalls and entertainment. All afternoon the staff walked around to see that everybody was having a good time. I have already booked the date to go next year.

Her efforts for St George's Day are to be especially commended.

In summary, the care home and its staff were conscientious and compassionate in their caring vocation.

I would recommend 100%. The staff make it feel like a home and I feel like they are friends. By far the best home I have stayed in, they couldn't do enough for me.

I am always welcomed warmly by everyone, be they carers, administrators, ancillary staff or nurses. The home is well maintained inside and out, and I particularly like the garden areas. Over the time that my mum has been a resident at Wilmington Manor, the staff have got to know her needs and much of this is due to many of them having been there ever since my mum became a resident. The past 2 years since I retired, I generally see my mum most days so I feel that I can speak with authority about the level and standard of the care home