Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA
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9.5 99 Reviews
  • Wilmington Manor Care Home, Dartford
Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.

Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.

The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home’s chef who understands the needs and tastes of each individual.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips out are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day.
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Care Provided by Wilmington Manor Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1310
  • Self-Funded Nursing Care: from £1545
  • RESPITE Self-Funded Residential Care: from £1440
  • RESPITE Self-Funded Nursing Care: from £1700

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone.


***Between 10th June and 20th September 2026 we are running a '3 weeks for the price of 2' pricing promotion. This is for self funding residents only, subject to availability and dependent on a care needs assessment at the time of booking. T&Cs available on request.***


Please contact us for more information.

The price(s) shown are provided by the care home. Contact Wilmington Manor Care Home for full pricing details and T&Cs.

Contact Wilmington Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Wilmington Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sue Hentschel (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (50)

Visiting

  • The home is less than a mile from the A2, and they have on-site parking. Alternatively, Dartford train station will connect you with London Cannon Street in under an hour.

Parking

  • Onsite parking available.

Wilmington Manor Care Home Reviews (99)

9.5

Wilmington Manor Care Home has a Review Score of 9.5 (9.483) out of 10, based on 16 reviews in the last 2 years.
Over all time Wilmington Manor Care Home has 99 reviews.

Overall Experience
  • 69
  • 26
  • 3
  • 0
  • 1
Date Published
  • 99
  • 6
  • 10
  • 16
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Reviewer Connection to Wilmington Manor Care Home
  • 41
  • 27
  • 6
  • 5
  • 5
  • 3
  • 2
  • 2
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  • 1
  • 1
  • 1
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Total of 99, showing 61-80
Review from Janice L (Wife of Resident) published on 20 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident of Wilmington Manor for a year until his death in August 2018. Throughout that time we were both very happy with the care and attention he received and this helped him to face his inevitable death with contentment and serenity. The fact that he was able to achieve this was
due in no small part to the staff of Wilmington Manor. He was an independent man and they never made him feel any less, never made him feel humiliated, dependant or reduced in individuality but always cared with compassion and dignity. I can’t mention individuals but must comment on those who saw and felt his pain and helped to ease it; those who brought the outside inside with their conversation; those who ensured his personality was respected in such things as what he ate and how he kept his room. These things may seem small but when your world is reduced to one room they are very important. We were very lucky in our choice of home and would recommend Wilmington without reservation.
Reply from Josephine Gaupholm, Customer Adviser at Wilmington Manor Care HomeThank you for your review of Wilmington Manor Care Home. We are pleased to hear that you and your husband had a positive experience at the home. We really appreciate your comments regarding the staff treating your husband with dignity and compassion. We will share your comments with the home's manager. Our deepest condolences, The Bupa Customer Care Team
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Review from Antoinette W (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Wilmington Manor for two happy years. All the carers that work there speak fondly of mum and show her great kindness. I am very pleased with the excellent care she gets. I went to the garden party/fete that The Manor staff put on. It was a lovely day, with an ice cream van and
various stalls and entertainment. All afternoon the staff walked around to see that everybody was having a good time. I have already booked the date to go next year.
Reply from Gabriella Mills, Customer Adviser at Wilmington Manor Care HomeThank you for your review of Wilmington Manor Care Home, we are pleased to hear that you had a positive experience when attending the fete at our home. We appreciate your comments on the staff and the entertainment put on for the residents and glad you will be visiting us again. We will share your comments with the care homes manager, The Bupa Customer Care Team.
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Review from E N (Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Delighted to have an en-suite room with such a comfy armchair. The weather was such that we could sit out in the garden under an umbrella.
The member of staff in charge of organising activities for us worked very hard and most people joined in some of the time.
Her efforts for St George's Day are
to be especially commended.
Reply from Holly McGough, Customer Advisor at Wilmington Manor Care HomeThank you for your review. We are pleased to hear about your positive experience at the home and that you enjoyed the activities on St George's Day. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.
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Review from Grant R (Son of Resident) published on 27 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad stayed at Wilmington Manor for nearly a year. He found the home to be very comfortable, relaxed and certainly enjoyed the lovely food to eat. The family and other visitors were always made to feel welcome and involved in Dad’s ongoing care. Although it was difficult for Dad to participate in the
activities and social groups provided, he was always present and part of the atmosphere. Senior staff was always approachable and the hands-on day to day care staff always had great attention to detail with Dads individual needs.
Dad’s end of life was dignified and the 24 hour attention he received was both professional and personal. The family were supported and felt free to find solace in the staff and the care home even after Dad's funeral.
In summary, the care home and its staff were conscientious and compassionate in their caring vocation.
Reply from Stephen Rondel, Customer Adviser at Wilmington Manor Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and our staff.
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Review from Katherine T (Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend 100%. The staff make it feel like a home and I feel like they are friends. By far the best home I have stayed in, they couldn't do enough for me.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care HomeThank you for your review and such kind words. It is the little things like a smile or a chat that makes all the difference and more like home.
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Review from Sue P (Daughter of Resident) published on 23 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always felt that my mum is in a safe, secure environment and generally well cared for which is extremely important for our family and our peace of mind. The home offers a good selection of activities for the residents (even if my mum personally is not able to undertake many of them).
I am always
welcomed warmly by everyone, be they carers, administrators, ancillary staff or nurses. The home is well maintained inside and out, and I particularly like the garden areas. Over the time that my mum has been a resident at Wilmington Manor, the staff have got to know her needs and much of this is due to many of them having been there ever since my mum became a resident. The past 2 years since I retired, I generally see my mum most days so I feel that I can speak with authority about the level and standard of the care home
Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care HomeThank you for your review. I'm so glad to hear that you have peace of mind knowing that your mum is safe and well cared for. It is lovely to know that your mum is able to join in with some of the activities.
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Review from Peter B (Brother of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a few teething problems at the beginning, things settled down. She liked the food and the room was certainly clean and tidy. Two minor rings went missing but could have dropped off when she lost weight. Seemed cheerful in difficult circumstances.
Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
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Review from A K F (Son of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere is friendly, food is excellent and nursing care very good.
My mother is very comfortable and well looked after, both physically and mentally.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Margaret F (Resident) assisted by family/friend published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere is friendly, food excellent and care very good. Mother is very comfortable and well looked after, both physically and mentally.
Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care HomeThank you for your review. I'm so glad to hear that your mother is very comfortable and happy and well looked after. I hope that this gives you and your family some peace of mind knowing that when you are not there she is well cared for.
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Review from L S (Son of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum continues to be well looked after by the staff at Wilmington Manor who are excellent.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.
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Review from P E (Daughter of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wilmington Manor is run very well by the staff, although the building could be updated.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from Stanley D (Husband of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was transferred from hospital into your care and has received courtesy and respect from all staff. She is comfortable and confident with the treatment she's receiving. Her personal needs are attended to promptly and satisfactorily.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care HomeThank you for your review and kind words about our staff. I'm so glad to hear that your wife is been well cared for and is comfortable.
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Review from Peter H (Son of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother receives excellent care from a dedicated and caring staff and has thrived in the year spent as a resident.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care HomeThank you for your review. It is lovely to hear how your mother has thrived since been in our care. I hope that this gives you some peace of mind knowing that when you are not there she is well cared for.
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Review from Terrence S (Son of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be happier with the care my mother is receiving - very impressed. I know all the carers' names and cleaning staff, which helps. A big thank you to all the staff, you should be pleased with yourselves.


It's a hard job to do, I am grateful.


Well done.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care HomeThank you for your review. I'm so glad to hear that your mother is well cared for this must give you peace of mind.
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Review from Andy L (Son of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother was taken ill at the beginning of the year she has been in a lot of pain and been moved from one hospital to another. Since coming to the home she has been a lot more settled and we now get a nice smile when we visit!
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care HomeThank you for your review. It is lovely to hear that your mum is settled now and that she greats you with a warm smile. This must give you so much pleasure knowing that she is happy.
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Review from Roger L (Husband of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of staff are very caring and compassionate and I have no complaints at all.
The manager is very assessable and excellent he is always willing to help
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.
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Review from T L (Resident) assisted by family/friend published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciate that staff always treat me with dignity and respect and that I have as much autonomy as possible. The food is very good varied and delivered on time.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
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Review from M B (Daughter of Resident) published on 2 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the last eleven months of her long life, mum was always treated with care, respect, dignity and love right to the end of her days. Mum was happy and enjoyed the company and friends she made, she never regretted moving into Wilmington Manor. Food was good and very regular and her room was always
clean. Staff were always helpful and willing to make time to talk to family and communication was good. Caring support was given to Mum and our family during her last weeks. This was invaluable to the family and ensured we made the right choices for mum at that difficult time, as a result, it gave mum a peaceful departing in a caring and loving environment.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care HomeSo sorry to hear of your loss, please accept our condolences. It is lovely to know that your mum did enjoy her time with us and made new friends, I'm sure this will give you comfort in time to come.
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Review from Jill E (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last week of her life at Wilmington Manor after a 10-week stay in hospital. It was a relief to all the family to be treated so considerately and kindly by all the staff at Wilmington.
My mother was looked after very well by caring staff and was made comfortable during her last week.
Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care HomeSo Sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff, I will pass your comments onto the home manager.
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Review from K R (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been pleased with recent improvements made.
Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Current Review Score: 9.5 (9.483)

Overview of Review Score

The Review Score of 9.5 (9.483) out of 10 for Wilmington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.608 for Wilmington Manor Care Home is calculated as follows: ( (128 Excellents x 5) + (43 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 186 Ratings = 4.608
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Wilmington Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 16 Jun 2026

Nursing and residential en-suite bedrooms available.

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Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

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