Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA
Review Us
9.6 92 Reviews
  • Wilmington Manor Care Home, Dartford
Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.

Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.

The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home’s chef who understands the needs and tastes of each individual.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips out are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day.
Show Wilmington Manor Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Blessing Adamu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (50)

Visiting

  • The home is less than a mile from the A2, and they have on-site parking. Alternatively, Dartford train station will connect you with London Cannon Street in under an hour.

Parking

  • Onsite parking available.

Wilmington Manor Care Home Reviews (92)

9.6

Wilmington Manor Care Home has a Review Score of 9.6 (9.597) out of 10, based on 17 reviews in the last 2 years.
Over all time Wilmington Manor Care Home has 92 reviews.

Overall Experience
  • 63
  • 26
  • 2
  • 0
  • 1
Date Published
  • 92
  • 6
  • 7
  • 17
  • 75
Reviewer Connection to Wilmington Manor Care Home
  • 39
  • 27
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 61-80
Review from A K F (Son of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere is friendly, food is excellent and nursing care very good.
My mother is very comfortable and well looked after, both physically and mentally.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret F (Resident) assisted by family/friend published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere is friendly, food excellent and care very good. Mother is very comfortable and well looked after, both physically and mentally.
Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

Thank you for your review. I'm so glad to hear that your mother is very comfortable and happy and well looked after. I hope that this gives you and your family some peace of mind knowing that when you are not there she is well cared for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L S (Son of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum continues to be well looked after by the staff at Wilmington Manor who are excellent.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P E (Daughter of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wilmington Manor is run very well by the staff, although the building could be updated.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stanley D (Husband of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was transferred from hospital into your care and has received courtesy and respect from all staff. She is comfortable and confident with the treatment she's receiving. Her personal needs are attended to promptly and satisfactorily.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that your wife is been well cared for and is comfortable.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter H (Son of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother receives excellent care from a dedicated and caring staff and has thrived in the year spent as a resident.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. It is lovely to hear how your mother has thrived since been in our care. I hope that this gives you some peace of mind knowing that when you are not there she is well cared for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terrence S (Son of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be happier with the care my mother is receiving - very impressed. I know all the carers' names and cleaning staff, which helps. A big thank you to all the staff, you should be pleased with yourselves.


It's a hard job to do, I am grateful.


Well done.

Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. I'm so glad to hear that your mother is well cared for this must give you peace of mind.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy L (Son of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother was taken ill at the beginning of the year she has been in a lot of pain and been moved from one hospital to another. Since coming to the home she has been a lot more settled and we now get a nice smile when we visit!
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. It is lovely to hear that your mum is settled now and that she greats you with a warm smile. This must give you so much pleasure knowing that she is happy.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roger L (Husband of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of staff are very caring and compassionate and I have no complaints at all.
The manager is very assessable and excellent he is always willing to help
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T L (Resident) assisted by family/friend published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciate that staff always treat me with dignity and respect and that I have as much autonomy as possible. The food is very good varied and delivered on time.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Daughter of Resident) published on 2 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the last eleven months of her long life, mum was always treated with care, respect, dignity and love right to the end of her days. Mum was happy and enjoyed the company and friends she made, she never regretted moving into Wilmington Manor. Food was good and very regular and her room was always
clean. Staff were always helpful and willing to make time to talk to family and communication was good. Caring support was given to Mum and our family during her last weeks. This was invaluable to the family and ensured we made the right choices for mum at that difficult time, as a result, it gave mum a peaceful departing in a caring and loving environment.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

So sorry to hear of your loss, please accept our condolences. It is lovely to know that your mum did enjoy her time with us and made new friends, I'm sure this will give you comfort in time to come.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill E (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last week of her life at Wilmington Manor after a 10-week stay in hospital. It was a relief to all the family to be treated so considerately and kindly by all the staff at Wilmington.
My mother was looked after very well by caring staff and was made comfortable during her last week.
Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

So Sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff, I will pass your comments onto the home manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K R (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been pleased with recent improvements made.
Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dina K (Daughter of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wilmington Manor Care Home is a lovely care home. Of course, there are things wrong with it but on the whole, my dad is well cared for.


Positives: Caring staff, good food, nice room.
Negatives: There isn't always enough staff, especially at the weekends or if somebody calls in sick, but that could

happen at any nursing home. Not enough outings. My dad went on quite a few years ago but they do not have the staff which is a shame. The staff are always cheerful and look after my dad very well. The manager is always approachable as is all the staff.
Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terence W (Husband of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory home. Staff excellent. The problem is there are no other patients to converse with. Patients asleep or advanced in illness. Very depressed at the present time.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter H (Son of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my mother's care very good. All the staff were very pleasant and caring. The home was well run with a good atmosphere.
Reply from Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home

Thank you for your lovely feedback, we really appreciate your comments. I am so pleased you are happy with your Mother's care and the care home in general. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue P (Daughter of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time my mother has been here, she has been treated with kindness and dignity by all the staff. It's just a shame she was not really aware of her surroundings but when she was here for respite in March, she enjoyed the interaction with the staff and residents. Thank you.
Reply from Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home

Thank you for your lovely review, we really appreciate your feedback. I am so pleased to hear about your positive experience and that your Mother enjoyed her time at the home. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P N (Sister of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the nursing staff kind and helpful both to my brother and myself. His room and toilet are clean and my brother is well taken care of. Thank you to all the nursing staff for looking after my brother, I appreciate all that is done for him.
Thank you to the clinical service manager for informing
me of my brother's condition and the things he is able to do.
Reply from Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are impressed by the staff at Wilmington Manor and the care your Brother is receiving. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Arthur N (Brother-in-law of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the accommodation very pleasant and comfortable surroundings.
My brother in law's room was well equipped and adequate for his needs.
The food served looked appetising and despite having mouth ulcer problems he ate heartily.
Both his sister and I travelled from Somerset and were made very
welcome.
The clinical service manager was very open and helpful.
Reply from Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home

Thank you for your feedback, we really appreciate it!! I am so pleased to hear that you were happy with the care your Brother-in-law received, and the staff at the home. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Son of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in the home for three weeks and looked aver very well. Sadly died on the 1st July 2017.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

So Sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Wilmington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.597 for Wilmington Manor Care Home is calculated as follows: ( (150 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 196 Ratings = 4.597
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wilmington Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Nursing and residential en-suite bedrooms available.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wilmington Manor Care Home to verify any information. View our terms and conditions. Wilmington Manor Care Home has an Enhanced Service - more info.