Wilmington Manor Care Home

My husband was a resident of Wilmington Manor for a year until his death in August 2018. Throughout that time we were both very happy with the care and attention he received and this helped him to face his inevitable death with contentment and serenity. The fact that he was able to achieve this was due in no small part to the staff of Wilmington Manor. He was an independent man and they never made him feel any less, never made him feel humiliated, dependant or reduced in individuality but always cared with compassion and dignity. I can’t mention individuals but must comment on those who saw and felt his pain and helped to ease it; those who brought the outside inside with their conversation; those who ensured his personality was respected in such things as what he ate and how he kept his room. These things may seem small but when your world is reduced to one room they are very important. We were very lucky in our choice of home and would recommend Wilmington without reservation.

My mother has been at Wilmington Manor for two happy years. All the carers that work there speak fondly of mum and show her great kindness. I am very pleased with the excellent care she gets. I went to the garden party/fete that The Manor staff put on. It was a lovely day, with an ice cream van and various stalls and entertainment. All afternoon the staff walked around to see that everybody was having a good time. I have already booked the date to go next year.

Her efforts for St George's Day are to be especially commended.

In summary, the care home and its staff were conscientious and compassionate in their caring vocation.

I would recommend 100%. The staff make it feel like a home and I feel like they are friends. By far the best home I have stayed in, they couldn't do enough for me.

I am always welcomed warmly by everyone, be they carers, administrators, ancillary staff or nurses. The home is well maintained inside and out, and I particularly like the garden areas. Over the time that my mum has been a resident at Wilmington Manor, the staff have got to know her needs and much of this is due to many of them having been there ever since my mum became a resident. The past 2 years since I retired, I generally see my mum most days so I feel that I can speak with authority about the level and standard of the care home

After a few teething problems at the beginning, things settled down. She liked the food and the room was certainly clean and tidy. Two minor rings went missing but could have dropped off when she lost weight. Seemed cheerful in difficult circumstances.

My mother is very comfortable and well looked after, both physically and mentally.

The atmosphere is friendly, food excellent and care very good. Mother is very comfortable and well looked after, both physically and mentally.

Mum continues to be well looked after by the staff at Wilmington Manor who are excellent.

Wilmington Manor is run very well by the staff, although the building could be updated.

My wife was transferred from hospital into your care and has received courtesy and respect from all staff. She is comfortable and confident with the treatment she's receiving. Her personal needs are attended to promptly and satisfactorily.

My mother receives excellent care from a dedicated and caring staff and has thrived in the year spent as a resident.

I couldn't be happier with the care my mother is receiving - very impressed. I know all the carers' names and cleaning staff, which helps. A big thank you to all the staff, you should be pleased with yourselves.

It's a hard job to do, I am grateful.

Well done.

Since my mother was taken ill at the beginning of the year she has been in a lot of pain and been moved from one hospital to another. Since coming to the home she has been a lot more settled and we now get a nice smile when we visit!

The manager is very assessable and excellent he is always willing to help

I appreciate that staff always treat me with dignity and respect and that I have as much autonomy as possible. The food is very good varied and delivered on time.

For the last eleven months of her long life, mum was always treated with care, respect, dignity and love right to the end of her days. Mum was happy and enjoyed the company and friends she made, she never regretted moving into Wilmington Manor. Food was good and very regular and her room was always clean. Staff were always helpful and willing to make time to talk to family and communication was good. Caring support was given to Mum and our family during her last weeks. This was invaluable to the family and ensured we made the right choices for mum at that difficult time, as a result, it gave mum a peaceful departing in a caring and loving environment.

My mother was looked after very well by caring staff and was made comfortable during her last week.

We have been pleased with recent improvements made.