Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA
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9.5 99 Reviews
  • Wilmington Manor Care Home, Dartford
Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.

Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.

The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home’s chef who understands the needs and tastes of each individual.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips out are also enjoyed as are shopping trips and themed monthly events.

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Care Provided by Wilmington Manor Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1310
  • Self-Funded Nursing Care: from £1545
  • RESPITE Self-Funded Residential Care: from £1440
  • RESPITE Self-Funded Nursing Care: from £1700

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone.


***Between 10th June and 20th September 2026 we are running a '3 weeks for the price of 2' pricing promotion. This is for self funding residents only, subject to availability and dependent on a care needs assessment at the time of booking. T&Cs available on request.***


Please contact us for more information.

The price(s) shown are provided by the care home. Contact Wilmington Manor Care Home for full pricing details and T&Cs.

Contact Wilmington Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Wilmington Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sue Hentschel (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (50)

Visiting

  • The home is less than a mile from the A2, and they have on-site parking. Alternatively, Dartford train station will connect you with London Cannon Street in under an hour.

Parking

  • Onsite parking available.

Wilmington Manor Care Home Reviews (99)

9.5

Wilmington Manor Care Home has a Review Score of 9.5 (9.483) out of 10, based on 16 reviews in the last 2 years.
Over all time Wilmington Manor Care Home has 99 reviews.

Overall Experience
  • 69
  • 26
  • 3
  • 0
  • 1
Date Published
  • 99
  • 6
  • 10
  • 16
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Reviewer Connection to Wilmington Manor Care Home
  • 41
  • 27
  • 6
  • 5
  • 5
  • 3
  • 2
  • 2
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  • 1
  • 1
  • 1
  • 1
Total of 99, showing 21-40
Review from Lisa T (Niece of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked at several homes when looking for respite care for my aunt but was instantly drawn to the warmth and homely feel of Wilmington Manor. She has now been a permanent resident for 8 months and all her many care needs have been met in a kind and respectful way. There is also an endless amount of
activities and entertainment on offer to keep residents engaged and happy. The staff at the home are warm, friendly and supportive to the residents and their relatives. I have found the relatives gateway a great way to keep track of how my aunt is doing on the days I am unable to visit. I have always found it easy to communicate with staff and there is always someone to talk to or help with any aspect of my aunt’s care. I would not hesitate to recommend Wilmington Manor to anyone looking for care for their loved one.
Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care HomeWe appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Aunt in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from M T (Friend of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
5* all throughout. Having a friend or relative in a care home is extremely stressful but if I had to pick a care home it would be this one. There is a lot more here than care they generally interact with residents and really do care about them and have fun with them.
Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care HomeThank you for your kind words, It is always nice to hear from friends feeling like their loved one is cared for and looked after. We hope to continue providing them with the best possible care.
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Review from J N (Friend of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care home, couldn't ask for a better team to look after our friend.
They go above an beyond for him an us. Not just the care stuff but everyone at Wilmington, couldn't recommend them enough.
Reply from Eden Tomlinson, Customer Service Adviser at Wilmington Manor Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care. We are looking forward to seeing you again.
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Review from Chris H (Husband of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident of Wilmington Manor for around nine months. In that time our experience has been superb. She is well cared for with any care or medical issues being dealt with immediately. Any such issues are swiftly communicated to me as her husband. She enjoys every meal and we are always
impressed with the choice of good food. Welcoming staff are friendly with good interpersonal skills in dealing with residents and their visitors.


With a wide range of activities such as exercise, painting, craft work and fabric work, the residents have the opportunity to rekindle long-forgotten skills. Some activities are conducted by visiting 'experts' who are excellent at considering the needs of their audience. Entertainment is provided a couple of times a month and proves very popular with residents. The gardens are very well kept and when the weather permits form an excellent backdrop for activities. A well-managed home, I cannot recommend Willmington Manor highly enough.

Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care HomeThank you for your lovely review. It is really nice to hear words such as "superb", "friendly" and "excellent" being used to describe both the staff at the home, as well as the activities and gardens. We are pleased you feel so comfortable having your Wife in our home, and hope to continue providing her with the best possible care.
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Review from Sandra C (Daughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care given to my mother. Staff very friendly and respectful. My only regret is that we didn’t find this home sooner. Unfortunately, she was only there for a couple of months before she sadly passed away. My mother was very happy there. The food was very good and lovely views from the dining
room into the garden. Highly recommend.
Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care HomeThank you for taking the time to leave your lovely review. We are sorry your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your mother received the best possible care.
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Review from Linda K (Daughter of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Wilmington Manor for several years now. Bearing in mind some of the worrying stories you hear on the news about other care homes, during the time she has been there, I have never once had any concerns about her safety. Mum is always treated with dignity and compassion. All
of the staff (from all disciplines) are friendly and engaged with the residents and relatives. The recent refurbishment works have really lifted the ambience of the building, and the garden is also well cared for. The introduction of the IT system, which documents the care Mum has received every day is brilliant – I can log in and see exactly how she’s been (a particular benefit when she recently needed to be monitored more regularly than normal). Nowhere is ever going to be the same as home, but if a care home is required, I would certainly recommend Wilmington Manor. Thank you to everybody there.
Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care HomeThank you for taking the time to leave such a lovely review. We are so pleased to hear you have felt so at ease with the care Mum has had throughout the years, and it is especially nice to hear words such as "compassion" and "safe" used to describe our home and the care our staff provide. We will certainly pass your comments on to the manager.
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Review from Dawn F (Sister of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother praises the kitchen staff and food. Says it was the best and always cooked well. My experience (sister) was always good and friendly staff.
Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care HomeThank you for your review. We are pleased to hear your brother is enjoying the food at our home and you feel the staff are taking good care of him too. We hope to continue providing your loved one with the best possible care.
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Review from Carol H (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came here about 6 weeks ago for a 2 week trial, and has decided to stay permanently. This is a lovely home with a real family feel for residents and visiting relatives.
The care given to Mum so far has been excellent, nothing seems to be too much trouble. All the staff seem to support each other
to ensure the residents are well looked after. They try to make the activities inclusive for as many as possible and work so hard to do so.
The management team are approachable and listens to ideas and suggestions, implementing those that make improvements. On the odd occasion when a problem does arise and it is brought to their attention, they are very quick to act and put things right.
Well done and thank you to everyone at Wilmington Manor.
Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care HomeThank you for taking the time to leave your review. We are happy to hear you feel like a part of our Wilmington Manor family and we are very pleased to hear you can feel at ease with your Mum in our care. Our resident’s health and well-being are an absolute priority, so it is lovely that your Mum has benefitted from this. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Peter H (Son of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was worried about my mum when she came to the nursing home as she previously lived in her home for 66 years. However, it was not long before I realised she was happy here and that the staff are very caring and look after her extremely well. The care is second to none and I am very happy that my mum
is well cared for and her needs are well kept.
Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope that Wilmington Manor Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your Mum received the best possible care.
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Review from Cathie H (Daughter of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Wilmington Manor for over 4 years, she has been well looked after. The staff all know her and her likes and dislikes, A few months ago Mum said she felt safe in there, she always enjoys her food if she does not like what is on offer the kitchen staff will always cook something else
she likes. We are very pleased overall.
Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope she feels like a part of our Wilmington Manor family. We hope to continue providing your mum with the best possible care and we look forward to seeing you again soon.
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Review from P M (Daughter of Resident) published on 10 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everything is very good and my mum seems happy there which is the main thing for us.
There is not much more to mention really as she has been there for a few years now beginning with respite care at first.
Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care HomeThank you for your kind words. We are very happy to hear you can feel, and your mum can feel, at ease in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from V J (Daughter of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to everyone for looking after my dad over the past year. I hope you all realise what a difference you make to not only the residents' lives but to those of their families too. Myself, my family and friends are so grateful for the love, care and friendship you showed
to not only my dad but to us too. Thank you all.
Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care HomeThank you for taking the time to leave your kind words. We are so pleased to hear that you are grateful for the high level of care that we provide to all of our residents and their relatives. Thank you for choosing Wilmington Manor for your stay.
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Review from Helen G (Daughter of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First impressions are friendly and very welcoming and each and every person can not do enough for my mum, they try their hardest to make the experience of being a resident life enrichment, it is important for residents to feel at home, it is really a home from home. Wilmington Manor caters for every
single requirement. The food is exceptional, freshly prepared and cooked on a daily basis, the menu is quite extensive and has a lot of options, a very clean environment and lots of natural daylight.
Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care HomeThank you for taking the time to leave your lovely review. We are happy to hear that you and your Mum feel like a part of our Wilmington Manor family. Our resident’s health and well-being is our absolute priority so it is lovely that you have experienced this within our care home. We hope to continue providing your loved one with the best possible care.
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Review from T C (Son of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was discharged directly from hospital to Wilmington Manor as she required 24-hour nursing support that could not be provided at her previous care home. In the last 6 months, she has shown significant improvement due to the ongoing care and support by the always professional staff. Initially
confined to bed on medical advice, she is now able to be assisted into a wheeled chair to participate in activities and to dine with other residents. I am entirely happy with every aspect of her care.
Reply from Fran Donno, Customer Service Adviser at Wilmington Manor Care HomeThank you for taking the time to leave your lovely review. We are so pleased to hear that your Mother has benefitted and improved due to the high levels of care we provide for our residents. Our resident's health and well-being is our absolute priority. Please let us know if there is anything we can do to continue providing your Mother with the best possible care.
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Review from O H (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We managed to get my dad into Wilmington Manor quickly after we viewed it for him so that he could come out of hospital, but still receive the nursing care he needed as he was no longer able to look after himself and go back home. They paid good attention to him and tried to help get him involved with
the activities, shaved him, fed him when he needed it and made sure he was dressed in clean clothes every day. He was bed bound and the situation changed during his stay with various needs of his but they adapted to what he needed with no issues. He didn't get the chance to stay here long as he was very poorly but we know they really did look after him as best they could and were always so patient and kind.
Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care HomeThank you for taking the time to leave your review. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Lauren K (Granddaughter of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Granddad has been looked after here at Wilmington manor since December 2022 and his health has improved massively with the general care from staff. We as a family did not think he had any life expectancy left as he was very frail and weak, however, he is now a different person, has put on weight
looking very well and we as a family see a longer future for him. He has massively changed in the 6 weeks where in the past he has been in and out of the hospital and has now gotten the care he needed from Wilmington Manor Care home The home is in general clean and has a very warm feeling. I feel there could be an improvement with the size of the room. He likes the food in the home and he is just very happy to be here.
Reply from Grace Langfield, Customer Service Adviser at Wilmington Manor Care HomeThank you for taking the time to leave your review. It's always nice to hear from family members feeling like their loved one is so well looked for and cared for. We hope to continue providing your Granddad with the best care possible.
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Review from Irene R (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough. Their care towards my father during a very difficult time is second to none. Always available to answer questions, looking out for myself too. Understanding dad's needs and wishes at all times. I'm so pleased we chose this home for dad.
Reply from David Mclean, Customer Service Adviser at Wilmington Manor Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your fathers stay as comfortable as possible. Thank you for choosing Wilmington Manor for your stay.
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Review from M R-H (Daughter-in-law of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall, we are pleased with Mum's care and facilities, but being self-funded we feel there is not anything special from the home. Having said that, she is well cared for most of the time in hygiene etc and general health which, to us, is the most important factor.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilmington Manor Care HomeWe appreciate you taking the time to leave us your comments. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from Rob W (Son of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum appears to be happy. Always seems well presented and clean. She would like to be in a chair as she gets uncomfortable being in bed, but the family do understand the risks.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilmington Manor Care HomeWe appreciate you taking the time to leave us your comments. Please let us know if there is anything else we can do to make your mum's stay as comfortable as possible.
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Review from K H (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am generally happy with Wilmington Manor. I believe it is likely to be one of the best care homes. We have had a couple of issues with missing clothes and the buzzer being left out of reach of the resident, however, the staff are approachable and helpful.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilmington Manor Care HomeThank you for your review. We are glad to hear that you are generally happy with the care provided at Wilmington Manor. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.
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Current Review Score: 9.5 (9.483)

Overview of Review Score

The Review Score of 9.5 (9.483) out of 10 for Wilmington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.608 for Wilmington Manor Care Home is calculated as follows: ( (128 Excellents x 5) + (43 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 186 Ratings = 4.608
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Wilmington Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 16 Jun 2026

Nursing and residential en-suite bedrooms available.

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Awards / Recognitions (8)

Meet the Team (0)

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