Wilmington Manor Care Home

My brother praises the kitchen staff and food. Says it was the best and always cooked well. My experience (sister) was always good and friendly staff.

Well done and thank you to everyone at Wilmington Manor.

I was worried about my mum when she came to the nursing home as she previously lived in her home for 66 years. However, it was not long before I realised she was happy here and that the staff are very caring and look after her extremely well. The care is second to none and I am very happy that my mum is well cared for and her needs are well kept.

My mum has been in Wilmington Manor for over 4 years, she has been well looked after. The staff all know her and her likes and dislikes, A few months ago Mum said she felt safe in there, she always enjoys her food if she does not like what is on offer the kitchen staff will always cook something else she likes. We are very pleased overall.

There is not much more to mention really as she has been there for a few years now beginning with respite care at first.

I would like to say a huge thank you to everyone for looking after my dad over the past year. I hope you all realise what a difference you make to not only the residents' lives but to those of their families too. Myself, my family and friends are so grateful for the love, care and friendship you showed to not only my dad but to us too. Thank you all.

First impressions are friendly and very welcoming and each and every person can not do enough for my mum, they try their hardest to make the experience of being a resident life enrichment, it is important for residents to feel at home, it is really a home from home. Wilmington Manor caters for every single requirement. The food is exceptional, freshly prepared and cooked on a daily basis, the menu is quite extensive and has a lot of options, a very clean environment and lots of natural daylight.

My mother was discharged directly from hospital to Wilmington Manor as she required 24-hour nursing support that could not be provided at her previous care home. In the last 6 months, she has shown significant improvement due to the ongoing care and support by the always professional staff. Initially confined to bed on medical advice, she is now able to be assisted into a wheeled chair to participate in activities and to dine with other residents. I am entirely happy with every aspect of her care.

We managed to get my dad into Wilmington Manor quickly after we viewed it for him so that he could come out of hospital, but still receive the nursing care he needed as he was no longer able to look after himself and go back home. They paid good attention to him and tried to help get him involved with the activities, shaved him, fed him when he needed it and made sure he was dressed in clean clothes every day. He was bed bound and the situation changed during his stay with various needs of his but they adapted to what he needed with no issues. He didn't get the chance to stay here long as he was very poorly but we know they really did look after him as best they could and were always so patient and kind.

My Granddad has been looked after here at Wilmington manor since December 2022 and his health has improved massively with the general care from staff. We as a family did not think he had any life expectancy left as he was very frail and weak, however, he is now a different person, has put on weight looking very well and we as a family see a longer future for him. He has massively changed in the 6 weeks where in the past he has been in and out of the hospital and has now gotten the care he needed from Wilmington Manor Care home The home is in general clean and has a very warm feeling. I feel there could be an improvement with the size of the room. He likes the food in the home and he is just very happy to be here.

I cannot praise the staff enough. Their care towards my father during a very difficult time is second to none. Always available to answer questions, looking out for myself too. Understanding dad's needs and wishes at all times. I'm so pleased we chose this home for dad.

Overall, we are pleased with Mum's care and facilities, but being self-funded we feel there is not anything special from the home. Having said that, she is well cared for most of the time in hygiene etc and general health which, to us, is the most important factor.

Mum appears to be happy. Always seems well presented and clean. She would like to be in a chair as she gets uncomfortable being in bed, but the family do understand the risks.

I am generally happy with Wilmington Manor. I believe it is likely to be one of the best care homes. We have had a couple of issues with missing clothes and the buzzer being left out of reach of the resident, however, the staff are approachable and helpful.

My 86-year-old mother came to Wilmington Manor in December 2021 after a 6-week stay at the hospital - sadly she couldn't go home and look after herself so I needed to find her a care home. I have nothing but great things to say about Wilmington Manor since my mother has been staying there. The staff are all very friendly, caring and highly efficient and I feel my mother is very well looked after and she has settled in very well indeed. The location is great, very quiet and the building itself is laid out well, with several communal areas, as well as decent private rooms too. My mum's, for example, has a lovely view - which is great for her as she is now, unfortunately, bed-bound. Visiting is not allowed at mealtimes, but from what I gather from my mum, the food is very nice and she enjoys it. Activities wise, I understand the team put on a wide variety of activities, which seem to go down well with all the residents. I would have absolutely no hesitation in recommending this care home to others.

I am very pleased with the service my mother has received throughout her stay. She has appeared well and happy.

Our family have been very satisfied with the care provided.

My mum has been at Wilmington Manor care home for over 3 years, probably one of the longest residents who has stayed there. She is extremely happy there as it’s a fantastic care home. I know most of the staff there, due to the length of time Mum has been there and I can honestly say they are all amazing, each and every one of them. They have done the most amazing job in these difficult times and have done everything in their power to keep their residents safe and happy, as best they possibly can, under these difficult circumstances. I applaud them all, they are amazing, kind hearted people each and every one of them. Whenever I call the reception girls, I get a full rundown on what Mum had been up to as she normally sits in reception as it’s her favourite place. When I speak to the nurses' station, I get a full rundown of how Mum is doing and how she has been. They are, in my opinion, worth their weight in gold. Well done, Wilmington Manor care home.

My mum has been very settled and happy since moving to Wilmington Manor. It was her 90th Birthday last week and it was so sad not to be able to visit, but the staff made sure her birthday was celebrated, even making her a cake and they took some lovely photos of her with all her cards, flowers and balloons that we had sent in. Knowing that her birthday was still special, despite lockdown, made it easier for us and we have some great photos to treasure. Thank you to all the staff that made it possible.

The staff at Wilmington Manor Care Home were simply phenomenal. Very professional and courteous, always ready and willing to assist. My mum spent 4 weeks there before she passed and I would not have wanted a better home for her. From the Manager, the Deputy Manager, right through to the Receptionist, all exuded empathy, affability and good service. The Clinical nurses were just superb, very knowledgeable and had attention to detail. The family is very satisfied that Mum's last days were comfortable and peaceful. Well done to this team of superb professionals.