Wilmington Manor Care Home

My 86-year-old mother came to Wilmington Manor in December 2021 after a 6-week stay at the hospital - sadly she couldn't go home and look after herself so I needed to find her a care home. I have nothing but great things to say about Wilmington Manor since my mother has been staying there. The staff are all very friendly, caring and highly efficient and I feel my mother is very well looked after and she has settled in very well indeed. The location is great, very quiet and the building itself is laid out well, with several communal areas, as well as decent private rooms too. My mum's, for example, has a lovely view - which is great for her as she is now, unfortunately, bed-bound. Visiting is not allowed at mealtimes, but from what I gather from my mum, the food is very nice and she enjoys it. Activities wise, I understand the team put on a wide variety of activities, which seem to go down well with all the residents. I would have absolutely no hesitation in recommending this care home to others.

I am very pleased with the service my mother has received throughout her stay. She has appeared well and happy.

Our family have been very satisfied with the care provided.

My mum has been at Wilmington Manor care home for over 3 years, probably one of the longest residents who has stayed there. She is extremely happy there as it’s a fantastic care home. I know most of the staff there, due to the length of time Mum has been there and I can honestly say they are all amazing, each and every one of them. They have done the most amazing job in these difficult times and have done everything in their power to keep their residents safe and happy, as best they possibly can, under these difficult circumstances. I applaud them all, they are amazing, kind hearted people each and every one of them. Whenever I call the reception girls, I get a full rundown on what Mum had been up to as she normally sits in reception as it’s her favourite place. When I speak to the nurses' station, I get a full rundown of how Mum is doing and how she has been. They are, in my opinion, worth their weight in gold. Well done, Wilmington Manor care home.

My mum has been very settled and happy since moving to Wilmington Manor. It was her 90th Birthday last week and it was so sad not to be able to visit, but the staff made sure her birthday was celebrated, even making her a cake and they took some lovely photos of her with all her cards, flowers and balloons that we had sent in. Knowing that her birthday was still special, despite lockdown, made it easier for us and we have some great photos to treasure. Thank you to all the staff that made it possible.

The staff at Wilmington Manor Care Home were simply phenomenal. Very professional and courteous, always ready and willing to assist. My mum spent 4 weeks there before she passed and I would not have wanted a better home for her. From the Manager, the Deputy Manager, right through to the Receptionist, all exuded empathy, affability and good service. The Clinical nurses were just superb, very knowledgeable and had attention to detail. The family is very satisfied that Mum's last days were comfortable and peaceful. Well done to this team of superb professionals.

Unfortunately, I have only seen my husband once this year, due to Covid. I have to ask if he is ok. My daughter has had video links. I would like a brief reassurance occasionally he is doing ok. I am on my own now and have been married for 62 years this Christmas, but when I ask they do communicate with me. I understand staff shortages and feel they are doing their best in such a terrible year. My best wishes go to all staff for 2021.

An excellent care home with high standards. My mum has been very happy there. The gardens are lovely, the staff attentive and her room is lovely. Good rooms for meeting relatives when you visit. Recommended.

Well looked after by the staff, I know she is safe and well-tended to. Difficult at the moment with window visiting but fully understand. Really looking forward to when things get back to normal. The staff really work hard and seem genuine and caring.

My mother became a resident in this care home in June 2019 at which time she was ninety-seven. Regretfully, she was only a resident for six months or so as she died on Christmas eve 2019. However, I can honestly say I believe she was more comfortable and secure during her last six months than at any other time in her life. The care home nurses and carers were always courteous and considerate and treated my mother with love and dignity.

The staff were all very caring, compassionate and supportive. I felt reassured that my Mother was in the best place possible with the best carers. Thank you to everyone.

My father only spent 3 weeks in the care home and now just receiving palliative care. He was treated with respect by the staff, all his needs were attended to. The staff are very busy and at times he did have to wait after pressing the buzzer but only because they were helping other patients. All the staff were very kind and helpful. I do feel that only having the Doctor one day a week is not enough. Dad got an infection on a Wednesday and had to wait a week till the Doctor came in.

From the first contact with reception to the last contact, we had a very professional service for my husband. All his nursing care was carried out with care and respect that we had come to expect from Wilmington Manor. All the staff from housekeeping, laundry and maintenance plus all the care and nursing staff, we never had a problem that could not be sorted out very quickly. The care I was given when having a bad day was always there for me and my husband.

They went out of their way to ensure that my mother was comfortable during her final days.

My overriding impression of Wilmington Manor is one of great kindness towards both its residents and their families.

My mum had a wonderful time at Wilmington Manor, singing, making things, eating with the other residents and encouraged to be independent. The other respite care that mum had previously, they never bothered to let her get involved, never taking her out of bed. This is a wonderful experience for her and she keeps telling me she can't wait to come back. Thank you.

Dad was only with you for a few weeks but we could not fault the facilities and the attention given to him. Nothing was too much for the staff, who made Dad's last few weeks comfortable.

My dad was extremely ill when he moved into the care home but was treated with exceptional care and attention from the beginning. Unfortunately, Dad passed away in a relatively short time but right up until his last moments, he was cared for in a very compassionate, humane way. We would like to thank everyone at Wilmington Manor for the comfort that they brought to Dad and to us as a family.

Mum is well looked after. The meals are ok. The activities are improving due to the new activity coordinator.

My mum had a very short stay at the home - 6 weeks (Sept-Oct 2018) then passed away. I can say my mum's treatment was second to none. All the staff were helpful, honest, loving and professional when dealing with her on a daily basis and that was hugely appreciated. My overall opinion is "hats off" to the staff and management who were all welcoming and caring to patients and family alike. A huge thank you on behalf of myself and the rest of the family.

All the staff were very pleasant.