Wilmington Manor Care Home

Wilmington Manor Care Home is a lovely care home. Of course, there are things wrong with it but on the whole, my dad is well cared for.

Negatives: There isn't always enough staff, especially at the weekends or if somebody calls in sick, but that could happen at any nursing home. Not enough outings. My dad went on quite a few years ago but they do not have the staff which is a shame. The staff are always cheerful and look after my dad very well. The manager is always approachable as is all the staff.

Satisfactory home. Staff excellent. The problem is there are no other patients to converse with. Patients asleep or advanced in illness. Very depressed at the present time.

I found my mother's care very good. All the staff were very pleasant and caring. The home was well run with a good atmosphere.

In the short time my mother has been here, she has been treated with kindness and dignity by all the staff. It's just a shame she was not really aware of her surroundings but when she was here for respite in March, she enjoyed the interaction with the staff and residents. Thank you.

Thank you to the clinical service manager for informing me of my brother's condition and the things he is able to do.

The clinical service manager was very open and helpful.

My mother was in the home for three weeks and looked aver very well. Sadly died on the 1st July 2017.

Our mum suffered a stroke leaving her without speech. Staff quickly developed good relationships with her and have learnt to communicate with her using a variety of methods. The nursing team have been excellent especially one who has been communicating with us, a family, to keep us updated. She has a wonderful relationship with mum and we know mum is safe in the care provided. Her room is bright and clean and is appropriate for her needs.

Very friendly staff, very accommodating and speaks to my Nana with respect and kindness. It was always a worry my nana moving into a care home, but the staff and nurses have made the transition much easier. We have put all of Nana's photos and comforts from home into her room and the care home will let her make it feel like home. Very pleased so far!

My mother was admitted to Wilmington Manor Care Home for end of life care. All the staff were kind and caring and cheerful and I am very grateful that my mother spent her last few days at Wilmington Manor Care Home - many thanks to all the staff.

Very nice surroundings, quiet place and very good maintenance. Friendly and caring nurses who do more than they need. Reliable and friendly and you are welcome anytime, help with questions and one knows that your relative is handled well and being looked after 24 hours.

Excellent care and professional in the care of the residents. Treat residents with kindness and respect. Seem short staffed at times. Entrance and exit to building/access can be time-consuming. Could have more "dementia focused" activities. Overall standard of care is excellent. Dad was happy.

One month after mum's admittance we are still happy with our choice of nursing home. I have no concerns and would recommend.

Lovely home, staff are very friendly and helpful. My mother has been here for 14months and is very happy here.

It is really reassuring knowing he is well cared for and happy

My dad came for a months respite. Not having been in a care home before none of the family knew what to expect. The staff put on our minds at ease and reassured us, before long we knew dad was in good hands. The staff are caring and friendly. The home has a homely feel about it and makes it comforting for dad. He has been well looked after and well fed too. Excellent food he didn't want to go home!

There has been a big improvement in communication since the appointment of a new nurse. Issues raised with medication are always followed up with a phone call or an update in person and there is no longer a wait for progress to be reported or dealt with.

Excellent. Efficient and personality of the staff is first class. Care of residents appears to be the prime concern. Home as a happy feeling with Christian ethics.

She can't speak highly enough of all the staff and care she is receiving. The food and service is excellent too. She is very comfortable and has already improved her health. She also is more alert with constant interaction with the staff. It is great to know she is being well looked after when I go home.