Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA
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9.7 95 Reviews
  • Wilmington Manor Care Home, Dartford
Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.

Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.

The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home’s chef who understands the needs and tastes of each individual.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips out are also enjoyed as are shopping trips and themed monthly events.

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Care Provided by Wilmington Manor Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1310 – £1310
  • Self-Funded Nursing Care: £1545 – £1545
  • RESPITE Self-Funded Residential Care: £1440 – £1440
  • RESPITE Self-Funded Nursing Care: £1700 – £1700

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Wilmington Manor Care Home to find out the exact price for your requirements.

Contact Wilmington Manor Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Wilmington Manor Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Blessing Adamu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (50)

Visiting

  • The home is less than a mile from the A2, and they have on-site parking. Alternatively, Dartford train station will connect you with London Cannon Street in under an hour.

Parking

  • Onsite parking available.

Wilmington Manor Care Home Reviews (95)

9.7

Wilmington Manor Care Home has a Review Score of 9.7 (9.655) out of 10, based on 20 reviews in the last 2 years.
Over all time Wilmington Manor Care Home has 95 reviews.

Overall Experience
  • 66
  • 26
  • 2
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Date Published
  • 95
  • 9
  • 9
  • 20
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Reviewer Connection to Wilmington Manor Care Home
  • 41
  • 27
  • 5
  • 5
  • 3
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  • 2
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Total of 95, showing 81-95
Review from P N (Sister of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the nursing staff kind and helpful both to my brother and myself. His room and toilet are clean and my brother is well taken care of. Thank you to all the nursing staff for looking after my brother, I appreciate all that is done for him.
Thank you to the clinical service manager for informing
me of my brother's condition and the things he is able to do.
Reply from Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are impressed by the staff at Wilmington Manor and the care your Brother is receiving. The Bupa Customer Care Team.

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Review from Arthur N (Brother-in-law of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the accommodation very pleasant and comfortable surroundings.
My brother in law's room was well equipped and adequate for his needs.
The food served looked appetising and despite having mouth ulcer problems he ate heartily.
Both his sister and I travelled from Somerset and were made very
welcome.
The clinical service manager was very open and helpful.
Reply from Emily Wilson, Customer Service Administrator at Wilmington Manor Care Home

Thank you for your feedback, we really appreciate it!! I am so pleased to hear that you were happy with the care your Brother-in-law received, and the staff at the home. The Bupa Customer Care Team.

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Review from John H (Son of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in the home for three weeks and looked aver very well. Sadly died on the 1st July 2017.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

So Sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Lin W (Daughter of Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum suffered a stroke leaving her without speech. Staff quickly developed good relationships with her and have learnt to communicate with her using a variety of methods. The nursing team have been excellent especially one who has been communicating with us, a family, to keep us updated. She has
a wonderful relationship with mum and we know mum is safe in the care provided. Her room is bright and clean and is appropriate for her needs.
Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing them with us; we will pass the comments to the home manager.


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Review from Gemma F (Granddaughter of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, very accommodating and speaks to my Nana with respect and kindness. It was always a worry my nana moving into a care home, but the staff and nurses have made the transition much easier. We have put all of Nana's photos and comforts from home into her room and the care home will
let her make it feel like home. Very pleased so far!
Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Gabriele S (Great-Niece of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice surroundings, quiet place and very good maintenance. Friendly and caring nurses who do more than they need. Reliable and friendly and you are welcome anytime, help with questions and one knows that your relative is handled well and being looked after 24 hours.
Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Susan L (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Wilmington Manor Care Home for end of life care. All the staff were kind and caring and cheerful and I am very grateful that my mother spent her last few days at Wilmington Manor Care Home - many thanks to all the staff.
Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Our condolences, thank you for taking the time to write a review. We appreciate your feedback. We are pleased to hear about your positive experience in the time your mother was with us and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from J T (Daughter of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Excellent care and professional in the care of the residents. Treat residents with kindness and respect. Seem short staffed at times. Entrance and exit to building/access can be time-consuming. Could have more "dementia focused" activities. Overall standard of care is excellent. Dad was happy.
Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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  • Care / Support
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  • Treated with Dignity
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Review from M H (Son of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visited about four nursing homes in and around the area we live in and all were full so we had to put mum's name down on a waiting list. My father and I thought Wilmington Manor was best, not because it was the nearest but the staff we spoke to were friendly and easy to talk to.
They addressed all
our concerns and we were also provided with a guided tour of the manor.
One month after mum's admittance we are still happy with our choice of nursing home. I have no concerns and would recommend.
Reply from Simone Berkeley, Customer Service Advisor at Wilmington Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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  • Treated with Dignity
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Review from Janine C (Daughter of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, staff are very friendly and helpful. My mother has been here for 14months and is very happy here.
Reply from Jayne Duck, Customer Services Administrator at Wilmington Manor Care Home

Thank you for your review. So glad to hear that your mum is happy and hopefully made new friends as well. The Bupa Customer Care Team.

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Review from Jackie C (Daughter of Resident) published on 5 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very happy with Wilmington Manor Care Home and their staff.
It is really reassuring knowing he is well cared for and happy
Reply from Jayne duck, Customer sercices administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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  • Care / Support
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  • Treated with Dignity
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Review from S T (Daughter of Resident) published on 5 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came for a months respite. Not having been in a care home before none of the family knew what to expect. The staff put on our minds at ease and reassured us, before long we knew dad was in good hands. The staff are caring and friendly. The home has a homely feel about it and makes it comforting
for dad. He has been well looked after and well fed too. Excellent food he didn't want to go home!
Reply from Jayne duck, Customer sercices administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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Review from G S (Son of Resident) published on 5 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Efficient and personality of the staff is first class. Care of residents appears to be the prime concern. Home as a happy feeling with Christian ethics.
Reply from Jayne duck, Customer sercices administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
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Review from Julie F (Daughter of Resident) published on 5 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a big improvement in communication since the appointment of a new nurse. Issues raised with medication are always followed up with a phone call or an update in person and there is no longer a wait for progress to be reported or dealt with.
Reply from Jayne duck, Customer sercices administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Daughter of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 91 year old mother was very independent but very unwell.
She can't speak highly enough of all the staff and care she is receiving. The food and service is excellent too. She is very comfortable and has already improved her health. She also is more alert with constant interaction with the staff.
It is great to know she is being well looked after when I go home.
Reply from Jayne Duck, Customer services administrator at Wilmington Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Wilmington Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.655 for Wilmington Manor Care Home is calculated as follows: ( (185 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 232 Ratings = 4.655
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wilmington Manor Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 07 Oct 2025

Nursing and residential en-suite bedrooms available.

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Awards / Recognitions (7)

Meet the Team (0)

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