Warren Lodge Care Home, Ashford, Kent
Warren Lodge Care Home, Ashford, Kent
Warren Lodge Care Home, Ashford, Kent

Warren Lodge provides person-centred care for people living with dementia. This purpose-built home has special dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.

Large lounges and a pleasant sun room are just a few of the up-to-date comforts available. There is also a dedicated cinema room fitted with cinema seats and a large screen television for film afternoons.

An open kitchen is available for residents to make their own snacks and drinks, as and when they wish. All meals are prepared by chefs using only fresh ingredients.

A full programme of activities aimed at all abilities is always available. Residents who enjoy gardening are encouraged to stay involved in the secure garden with its raised flower beds, allotment and greenhouse.

Group: Bupa Care Homes

Person in charge: Kerry Huggett (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Warren Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Warren Lodge Care Home has a Review Score of 8 (8.036)

The Review Score of 8 (maximum of 10) for Warren Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Warren Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.63 for Warren Lodge Care Home is calculated as follows: ( (101 Excellents x 5) + (49 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 154 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.406 Points relating to the number of positive Reviews for Warren Lodge Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12.8 Target = 0.156

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Warren Lodge Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Warren Lodge Care Home

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Partner of Resident/Service User
    1
  • more

I could not wish for a better team or environment for my father to be cared for by/in. So grateful to all the staff for the amazing care they provide.

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Warren Lodge Care Home responded to this review on 19 May 2017:

Thank you for your lovely feedback, we really appreciate it. I am so pleased that you impressed with the environment, the staff and the care your father is receiving. The Bupa Customer Care Team.

My father was a resident at Warren Lodge for 4 years requiring specialist care for his dementia. Looking for a suitable care home is difficult and confusing but from the moment the family viewed Warren Lodge we knew we had made the right choice.
Sadly Dad passed away last Sunday, but throughout his stay, his care has been exemplary from all members of staff, his room spotlessly clean and welcoming, and staff always on hand to look after his and the family needs.
We cannot express our thanks highly enough and would recommend Warren Lodge without hesitation to anyone seeking a suitable care home for their loved ones.

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Warren Lodge Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

It has been my experience in the time that my partner has been a resident at Warren Lodge, to be a good one. There have been times when this staff have been hard pressed to attend to the comfort needs of my partner, she has had to wait for a while all be it not too long.

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Warren Lodge Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother has been a resident at Warren Lodge for almost five years and during this time has received five-star treatment. The staff are excellent in not only looking after my mother but also in supporting me and my family. No matter what time of day you visit there is always staff around, who acknowledge you. If there are any problems they ring me or leave a message. I looked at many homes but as soon as I walked into Warren Lodge I knew this was the one. It's never an easy to decision to put a loved one into care but I knew that mum would be happy there and if I am ever in the same position it would be where I would want my family to send me. I have already recommended this home to a close friend, whose relative is now a resident.

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Warren Lodge Care Home responded to this review on 03 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife has been in Warren Lodge Care Home for 8 months, her health has deteriorated due to her dementia. The nurses are excellent and besides carrying out their normal duties, respond quickly to any problems. Most carers are very good/excellent although I sense there to be a little lack of experience/understanding in one or two carers, (we all have to learn.) All management and staff including activities are all very friendly and are all on first term names. It was a very good choice of care home for my wife.

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Warren Lodge Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My Mother has been in Warren Lodge Care Home since January 2016. During this time, she has been there her health has, unfortunately, deteriorated as a result of Alzheimers. I have been very impressed with the standard of care she has received especially now she is bed ridden. I have also been impressed with the support that has been given to the family as a whole during this time.

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Warren Lodge Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very caring and understanding staff who relate well to the residents and treat them with dignity. A variety of activities are organised with some volunteers coming along to encourage a 'sing-a-long' plus activities organised 'in house' and residents are encouraged to participate.

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at Warren Lodge Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband is into his third year here. I am happy with all aspects of his care. What I have as an overall impression is that the training of staff is good and there is a team of good quality qualified nurses. I feel that for most they are all in it because they care and interact well with residents one to one. Everything is kept very clean and my hubby has not had flu or chest infection or the nasty virus mutating over the last couple of years. Never seen a member of staff at work with coughs and colds. The food is hotel quality - obviously a good chef and the food is also balanced for good health. I didn't even want to put value for money because over £5000 per month is far too much, but the South east is very expensive.

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Warren Lodge Care Home responded to this review on 24 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife has been a resident at Warren Lodge since September 1st 2015. All aspects of the care she has received there have been very impressive. A high standard of cleanliness is maintained. There is plenty of good food. First names or nick names or terms of endearment are much used. Much patience is shown. The staff have also been helpful to me if and when needful. The ambient temperature is well controlled at a sensible level. Value for money? This is the only care home of which I have much knowledge but I suspect it would be difficult to do much better at this sort of level.

How likely would you be to recommend Warren Lodge Care Home? Likely

Average Rating: 

 4.6 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Warren Lodge Care Home responded to this review on 24 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

As the son of a much loved mother, who is suffering from dementia and multiple other conditions, I am delighted that she has been placed at the magnificent Bupa Nursing home. In the past year there have been a number of reports regarding poor service at other homes all over the country, this home has no such problems. The staff are excellent, hard working and very Kind. The whole ambiance cannot be beaten!

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Warren Lodge Care Home responded to this review on 18 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

My husband has been a resident in Bupa Warren Lodge nursing home for over six months and I would recommend Bupa Warren Lodge nursing home for anyone else looking for specialist dementia care in the area.

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Dad has been at the home for 14 months. I looked at 16 care homes before WL. This is an expensive home however Dad is safe and looked after by kind and caring staff who have got to know him as an individual, his likes, dislikes, dementia triggers, the carers and nurses have developed strategies and a gentle, persuasive but effective approach to some aspects of his care that he finds difficult to accept because of the illness. All the staff at the home from Management through to housekeepers and auxiliary are friendly, polite and respectful to both residents and relatives alike. Any problems that arise for my Dad are dealt with effectively and discreetly and I find everyone approachable. The Manager and Deputy are receptive and proactive in sorting out any issues or taking up any suggestions that may help in the care of my Dad. I particularly like the monthly care reviews with a nurse which means the care plan is constantly reviewed and always current and up to date, I and the staff can add particular details as they arise and Dad's health and mental well being is constantly monitored. From having a fairly stable turnover of staff last year there have been some changes in the last few months so a few new and perhaps inexperienced carers but the rotas at the moment seem to be balanced with experienced staff who the residents know well. Staff/resident ratio seems adequate most of the time although the carers always seem to have a heavy workload they remain cheerful. Although Dad chooses not to join in most activities, the Activity Coordinator is keen and enthusiastic in organising a variety of activities in the home. I particularly chose this home for all the reasons mentioned above but also easy access for Dad to his bedroom and the garden which is pleasant. Dad walks a great deal as part of the illness and wide light corridors help. No one home can answer every need but overall this home has so far met Dad's needs and he is kept comfortable and treated with dignity by all the staff. My hope is that fees are not increased this year after a hefty increase last year as this is a very good home.

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

In my opinion the staff and local management are the most important aspects of any care home. In the case of Warren Lodge I have found the staff without exception to be caring and efficient. Obviously well trained but although probably poorly paid I have seen so many examples of carers and nurses going "the extra mile" in looking after the residents. They are in the main happy in their work. My wife has been resident there for 28 months and is very well looked after and is as happy as it is possible for her to be under the circumstances. It is a great consolation to me and my family that her care is so good. Any health problems are quickly dealt with. I have visited at various times during the day and have been impressed by the fact that the staff are always welcoming and take a genuine interest in my health and welfare. Indeed I will go so far as to say that I regard them as a kind of extended family. The manager is relatively new to Warren Lodge but held a useful relatives meeting recently and was very receptive to relatives comments. We have already noticed some improvements and expect this to continue. It seems that the excellent housekeeping staff are somewhat understaffed as at times the rooms are not cleaned as thoroughly or as soon as I would like, I can see that they work extremely hard but clearly do not have sufficient time for the amount of work they are expected to do. This is one area where there is scope for improvement. I frequently have lunch with my wife in the dining room and generally find the food to be of a good standard with a variety of vegetables included. In the description of the home there is reference to the cinema, I am disappointed that this is unused as it is well appointed. I regularly make use of the Relatives Room where my wife and I can enjoy watching a DVD in a quiet comfortable space by ourselves. The gardens leave a lot to be desired but the new manager has said she will ensure that improvements to this aspect of the home are undertaken soon.

How likely would you be to recommend Warren Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Warren Lodge Care Home, Bupa Care Homes at Warren Lodge Care Home responded to this review on 04 Aug 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

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Care Home Idol 2016

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