Search...

Warren Lodge Care Home

Warren Lane, Ashford, Kent TN24 8UF
Bupa Care Homes Logo
Jobs
Warren Lodge Care Home logo
Warren Lodge Care Home, Ashford
Warren Lodge Care Home, Ashford
Warren Lodge Care Home, Ashford

Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation. The home offers both long-term and respite care - stay for a few weeks or long as you need.

Large lounges and a pleasant sunroom are just a few of the...  

Care Provided by Warren Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,525From £1,680
Nursing CareFrom £1,700From £1,924
Nursing Dementia CareFrom £1,700From £1,925

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Warren Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Akin Oyelekan(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Parking

  • On site parking available

Warren Lodge Care Home Reviews (77)

Submit a Review
9.6

Warren Lodge Care Home has a Review Score of 9.6 (9.639) out of 10, based on 20 reviews in the last 2 years. Over all time Warren Lodge Care Home has 77 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Warren Lodge Care Home
Loading...
Showing 77 reviews matching selected criteria
Review from A B (Daughter of Resident) published on 7 April 2022 Submitted via Postal Card
Overall Experience

Overall, generally happy with Mum's care. Things going missing quite often, have asked for a gate but was told no gates anymore. Mum seems very happy and contented which is what we want in her later years.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your feedback, I will certainly pass your comments on to the home manager to look into.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from T C (Brother-in-law of Resident) published on 7 April 2022 Submitted via Postal Card
Overall Experience

The care staff are warm and friendly. The resident has been taking part in activities, eating in the dining room and lounge. In the past, the resident slept a lot in her own flat so she has improved a lot since her admission to Warren Lodge. The staff also have taken good care of her regarding her personal hygiene and cleanliness. On the whole, we are very pleased that the resident is very happy staying in this home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your feedback. We are happy to hear that you feel your loved one is well cared for at Warren Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan T (Son of Resident) published on 7 April 2022 Submitted via Postal Card
Overall Experience

I have found a welcoming and informative experience all round.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for taking the time to leave us a review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah V (Daughter of Resident) published on 2 March 2022 Submitted via Website
Overall Experience

My mother has Alzheimer's and spent seven months at the home. The manager listed has not been a manager for some time. I do question the level of dementia training given to the staff and whether there is a policy. The management were very vague and wouldn't give any concrete information regarding this matter. I think this leaves residents in a very vulnerable position. I can't recommend the home for people with more advanced dementia.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for taking the time to leave us your comments. We are happy to say that we have a new peripatetic home manager in place. All our staff at Warren Lodge receive ongoing training in all aspects of dementia care. We are working closely with the Bupa Dementia lead to ensure all our staff have...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 29 October 2021 Submitted via Postal Card
Overall Experience

My mother has severe dementia, and the staff at Warren Lodge are kind, respectful and very patient with her. They take care of her in a way that we could not manage at home. They organise a lot of appropriate activities for the residents to keep them mentally focused and physically engaged. We are kept informed regularly by the manager about her, and any situations arising are dealt with promptly and efficiently. The house is kept clean and tidy, and the food is excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your lovely review. It is always so nice to hear words like "kind, respectful and patient" used to describe our care. Thank you again for your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline T (Daughter of Resident) published on 25 November 2020 Submitted via Website
Overall Experience
Mum moved to Warren Lodge in September. Although due to the covid pandemic I haven’t been allowed inside the premises; I now have peace of mind as mum is receiving regular meals and medication. Assistance and encouragement with her personal hygiene. I know staff are around in case mum should slip/fall.
She is able to participate in activities. Mum had always attended a charity, and this obviously was stopped with covid. Being isolated greatly effected her dementia, and I now see mum much more settled and contented.

The staff have always been very courteous and polite. I fully appreciate the stringent measures in place to keep the residents safe. I have been able to do window visits and a zoom call. Nothing will ever replace a hug, but these are unprecedented times, and I can only say thank you.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Warren Lodge Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian G (Son of Resident) published on 30 June 2020 Submitted via Website
Overall Experience
Since my mum moved to Warren Lodge in April 2020 we have been impressed by the care, compassion and communication from all the team at the home. With all the issues around Covid in all our minds they have carried on working tirelessly to keep both residents and families happy and up to date as much as they physically can.

Hats off to the great team at Warren Lodge - I hope I can come and see my mum soon but just as importantly, see the staff to thanks them in person.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Paula S (Sister of Resident) published on 29 June 2020 Submitted via Website
Overall Experience

Like so many people I haven't been able to visit my sister for several months, which is heartbreaking, but I know she is always well cared for and the staff go that extra mile to make sure she is happy and comfortable. These are unprecedented times, which has called for what I can only describe as heroism in our care sector; at Warren Lodge there are many heroes and I will always be eternally grateful to them. They have all been full of praise for the manager, who they all say is 'very professional and always puts the residents first'. Thank you so much to all of them, they are amazing.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for your praise. We are very happy to hear you are satisfied with the quality of our care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from C R (Niece of Resident) published on 2 June 2020 Submitted via Postal Card
Overall Experience
I wanted to thank the whole team at Warren Lodge for the great work they are doing at what must be extremely stressful and difficult during the Covid-19 crisis.
My family and I are kept regularly updated with news and photos of our loved ones, along with information about all the precautions taken at this time.

It is very comforting for us as we are unable to visit at the moment.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for taking the time to leave such kind feedback. We appreciate it is a difficult time for our residents and their families. Thank you for your understanding.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin A (Son of Resident) published on 27 April 2020 Submitted via Website
Overall Experience

In this crazy time we find ourselves, I thought I would take a moment to thank all the staff at Warren Lodge for the kindness and consideration that you have shown and continue to show our step-father and our family whilst dealing with this incredible invisible disease.

We all have so much respect for the job you do, which you go about without question or hesitation.

When the madness subsides, I hope that each and everyone health care worker is recognised for the part they played and continue to play to look after our most vulnerable.

Would I recommend Warren Lodge to others? In a heartbeat - Thank you, thank you, thank you, you are a credit to us all. xxxxx

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for such a lovely review, we really appreciate the kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathy G (Widow / Widower) published on 20 April 2020 Submitted via Website
Overall Experience

The care and ancillary staff were extremely kind to my husband. He demanded and received lots of loving attention. He fell frequently and challenged them to get his needs met. Despite this every day they told him they loved him, he craved this and appreciated the same. The food was excellent and the two charming cooks would ensure that anything my husband asked for was served up to him. My special thanks go to the Activity Staff as they consistently tried to get him to smile and to involve him in music sessions and quizzes. There was always a warm welcome from the Senior Receptionist as I entered the home. That was so important to me as the dementia journey of your loved one is one you never expect or are prepared for. During the "lockdown" and not able to visit him, followed by his death of Coronavirus, this has left me in total shock and despair. Many of the care staff have sent their condolences and have contacted me with love, memories and kindness.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

We are so sorry to hear about your husband, please accept our sincerest condolences and thank you for the kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie R (Daughter of Resident) published on 21 January 2020 Submitted via Website
Overall Experience

We as a family can not thank Warren Lodge enough for the love and support they showed not only to my Dad, but also our extended family who visited at all hours of the day and night. The care was second to none, and he was treated with dignity until the end. In such a horrendous situation, you all made it more bearable for which we can’t thank you all enough.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for such lovely feedback. We're glad to help your family through such a difficult time so please let us know if there is anything else we can do to help you or your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Independent Advocate/Deputyship) published on 29 October 2019 Submitted via Postal Card
Overall Experience

Staff are professional and caring, and meals are of good quality and variety. Rooms are regularly cleaned and kept in good order. Visitors are welcome at any time and can stay for meals if preordered.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for taking the time to leave your review, we really appreciate the kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise S (Granddaughter of Resident) published on 28 June 2019 Submitted via Postal Card
Overall Experience
I thought the care and attention given to residents was amazing.
All staff seem to genuinely care.
My nan seems to be much calmer in her surroundings which puts my mind at ease knowing she is being cared for by caring people.
Her room is nice, bright and homely.
The one to one care means so much to me.

Well done to all the staff at Warren Lodge, you are all heroes.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for your kind words. We are very happy to hear you feel like your grandmother is being well looked after. Please let us know if there is anything else we can do.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen F (Daughter of Resident) published on 31 May 2019 Submitted via Website
Overall Experience
Mum was a resident of Warren Lodge for nearly a year, sadly passing away recently. I'd like to acknowledge all the staff at the home, the care she received was excellent. When she was no longer able to get out of bed her room was decorated including the ceiling with paper flowers, birds and butterflies to cheer her. Staff spent time with her and in some cases read to her when their shift was finished. These gestures made all the difference not only to the resident but to their family.

Mum made new friends, enjoyed the lavender and plants in the garden and had a memorable 90th birthday party catered by the home.

When mum became very poorly the Nurses went above and beyond the call of duty, we felt supported in every way. Finally, when Mum passed away she and the family were treated with love and respect.

Thank you to all at Warren Lodge for taking care of Mum so well and for the hugs, tea and supportive chats along the way.

Reply from Angela, Resident Experience Manager at Warren Lodge Care Home

Thank you Karen for taking the time to leave such a lovely review. We are so grateful that the staff have been praised so highly and that although they are ‘just doing their jobs’ it is so lovely to be appreciated by families and friends and it was an honour and a pleasure to provide support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Leonora R (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience

I am contacted by Warren Lodge if my mother's health, mental or physical, has changed. I always am given time to talk through my ideas regarding the subsequent care plan and have confidence in the staff, because of their communication skills.

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine D (Daughter of Resident) published on 1 October 2018 Submitted via Website
Overall Experience
My mother was a resident at Warren Lodge from February 2002 until her death in September 2018 and during her time as a resident, I cannot fault her care. She was treated with the utmost respect and kindness. Her personal care was faultless, whether it was changing her, moving her or feeding her.
The home was always immaculately clean, the staff always there for not only my mother but our family as well and nothing was ever too much trouble.
My mother passed away this month and for the last two weeks of her life, which was not an easy time for any of us the staff went above and beyond their care for her. They were also there for the family and could not have done enough for us, whether it was supplying drinks, offering food and a bed for the night or just giving us a cuddle when we needed it. I am so pleased that mum spent her last days at Warren Lodge with staff who really cared for her than in a hospital ward.

Thank you, Warren Lodge, I cannot recommend you highly enough.

Reply from Josephine Gaupholm, Customer Adviser at Warren Lodge Care Home

Thank you for your review of Warren Lodge Care Home. We are grateful for your comments regarding how your mum was treated with the utmost of respect and kindness during her time in the home. We will share your comments with the home's manager. Our deepest condolences for your loss, the Bupa Customer Care Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Son of Resident) published on 13 July 2018 Submitted via Postal Card
Overall Experience
My dad is on respite care due to my mother's knee operation. My dad has been well cared for up to date, with most of his needs.

My dad is not too keen to go out to play as in mix with others. However, the home has tried their best! Only concern is his help button has been out of action and not replaced. Thank you for all your efforts.

Reply from Gabriella Mills, Customer Adviser at Warren Lodge Care Home

Thank you for your review of Warren Lodge Care Home, we are pleased to hear that your dad has been well cared for here. We are disappointed to hear that the help button was out of order during this stay and will discuss this with the care homes manager, to help them to continually improve their service. The Bupa Customer Care Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey P (Niece of Resident) published on 30 May 2018 Submitted via Website
Overall Experience

My Uncle was resident at Warren Lodge from 2014 to May 2018. He had life-long Type 1 diabetes and vascular dementia. It took a few weeks for him to get to know his way around and where his room was, then it was like he'd always lived there. He ate 3 healthy, nutritious meals per day with snacks in between. He even had a hairdresser. At Easter and Christmas, there is always a party with the chef preparing lots of special food for family and friends, on these occasions and of course on his birthday and a summer open day. His palliative care was excellent, he was treated with such dignity and respect. He passed away with his window open on a beautiful sunny day and the staff at this critical time were just wonderful, they carried on with their duties for him and helped us through it too with dignity and kindness and care. I can't praise the staff enough. It may be said that it is too expensive here, but considering the care for one person on a 24-hour basis, the Value for Money is Excellent.

Reply from Gabriella Mills, Customer Adviser at Warren Lodge Care Home

Thank you for your review of Warren Lodge care home. We are pleased to hear that you have had a good experience at our care home and that your Uncle had all the care he needed throughout his stay. We appreciate your comments on our staff and will pass all your feedback on to the care home's manager. With our condolences, the Bupa Customer Care Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cherrilyn S (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience

Our father is on palliative care and is treated with respect and dignity. The management and care staff are very informative and let us know straight away of any changes with dad. We are part of an extremely big family and are treated with the utmost respect at all times, always made to feel welcome and are allowed to join dad at meal times. Thank you Warren Lodge.

Reply from Jayne Duck, Customer services administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 06 July 2026

Our bedrooms are beautifully furnished featuring en-suite wet rooms and wide doors to accommodate wheelchairs. Residents have a choice of attractive colour schemes and all bedrooms have profiling beds, comfortable seating areas and stylish recessed shelving and wardrobes.

News (0) & Events (0)

News

There are no news items for Warren Lodge Care Home.

Upcoming Events

There are no upcoming events for Warren Lodge Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Warren Lodge Care Home.

Meet the Team (1)

Akin Oyelekan
Akin OyelekanJob Title:Home ManagerJoined: 2022

I joined the team at Warren Lodge at the end of 2022 after working in the care sector for over 18 years. I hold an MBA, a BSc, a Level 5 NVQ in Health and Social Care and a Registered Manager (Adults) Award.

Having worked for several leading care companies in the capacity of leadership, management, and commissioning services, I have extensive experience in managing care homes for older people, including people who live with dementia, learning/physical disabilities, and mental health conditions. I also have a wealth of experience when it comes to managing larger teams. My motto is to “provide a service we and our loved ones would like to receive”.

I love the fact that no two days are the same. I enjoy seeing how the care we provide makes a difference in our residents' quality of life. I’m passionate about elderly and dementia care, quality improvement and the provision of compassionate person-centred care to all our residents. I’m also passionate about motivating team members for career progression, team member well-being and clinical education and improvement.

I’m a family-oriented person, I love travelling and meeting new people. I have recently relocated from London to Kent and I’m loving it.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Warren Lodge Care Home to verify any information. View our terms and conditions. Warren Lodge Care Home has an Enhanced Service -more info.