Warren Lodge Care Home

Warren Lane, Ashford TN24 8UF
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9.8 65 Reviews
  • Warren Lodge Care Home, Ashford
Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.

Care is also offered to those requiring day care or palliative care. The home offers both long-term and respite care - stay for as little or long as you need.

Large lounges and a pleasant sunroom are just a few of the up-to-date comforts available. There is also a dedicated cinema room fitted with cinema seats and a large screen television for film afternoons.

An open kitchen is available for residents to make their own snacks and drinks, as and when they wish. All meals are prepared by chefs using only fresh ingredients.

A full programme of activities aimed at all abilities is always available. Residents who enjoy gardening are encouraged to stay involved in the secure garden with its raised flower beds, allotment and greenhouse.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Warren Lodge Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Akin Oyelekan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • On site parking available

Warren Lodge Care Home Reviews (65)

9.8

Warren Lodge Care Home has a Review Score of 9.8 (9.772) out of 10, based on 15 reviews in the last 2 years.
Over all time Warren Lodge Care Home has 65 reviews.

Overall Experience
  • 49
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Date Published
  • 65
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  • 15
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Reviewer Connection to Warren Lodge Care Home
  • 22
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  • 5
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Total of 65, showing 41-60
Review from D B (Independent Advocate Deputyship) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are professional and caring, and meals are of good quality and variety. Rooms are regularly cleaned and kept in good order. Visitors are welcome at any time and can stay for meals if preordered.
Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for taking the time to leave your review, we really appreciate the kind words.

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Review from Louise S (Granddaughter of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought the care and attention given to residents was amazing.
All staff seem to genuinely care.
My nan seems to be much calmer in her surroundings which puts my mind at ease knowing she is being cared for by caring people.
Her room is nice, bright and homely.
The one to one care means so much
to me.
Well done to all the staff at Warren Lodge, you are all heroes.
Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for your kind words. We are very happy to hear you feel like your grandmother is being well looked after. Please let us know if there is anything else we can do.

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Review from Karen F (Daughter of Resident) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident of Warren Lodge for nearly a year, sadly passing away recently. I'd like to acknowledge all the staff at the home, the care she received was excellent. When she was no longer able to get out of bed her room was decorated including the ceiling with paper flowers, birds and butterflies
to cheer her. Staff spent time with her and in some cases read to her when their shift was finished. These gestures made all the difference not only to the resident but to their family.
Mum made new friends, enjoyed the lavender and plants in the garden and had a memorable 90th birthday party catered by the home.


When mum became very poorly the Nurses went above and beyond the call of duty, we felt supported in every way. Finally, when Mum passed away she and the family were treated with love and respect.


Thank you to all at Warren Lodge for taking care of Mum so well and for the hugs, tea and supportive chats along the way.

Reply from Angela, Resident Experience Manager at Warren Lodge Care Home

Thank you Karen for taking the time to leave such a lovely review. We are so grateful that the staff have been praised so highly and that although they are ‘just doing their jobs’ it is so lovely to be appreciated by families and friends and it was an honour and a pleasure to provide support.

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Review from Leonora R (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am contacted by Warren Lodge if my mother's health, mental or physical, has changed. I always am given time to talk through my ideas regarding the subsequent care plan and have confidence in the staff, because of their communication skills.
Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team

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Review from Christine D (Daughter of Resident) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Warren Lodge from February 2002 until her death in September 2018 and during her time as a resident, I cannot fault her care. She was treated with the utmost respect and kindness. Her personal care was faultless, whether it was changing her, moving her or feeding her.
The
home was always immaculately clean, the staff always there for not only my mother but our family as well and nothing was ever too much trouble.
My mother passed away this month and for the last two weeks of her life, which was not an easy time for any of us the staff went above and beyond their care for her. They were also there for the family and could not have done enough for us, whether it was supplying drinks, offering food and a bed for the night or just giving us a cuddle when we needed it. I am so pleased that mum spent her last days at Warren Lodge with staff who really cared for her than in a hospital ward.
Thank you, Warren Lodge, I cannot recommend you highly enough.
Reply from Josephine Gaupholm, Customer Adviser at Warren Lodge Care Home

Thank you for your review of Warren Lodge Care Home. We are grateful for your comments regarding how your mum was treated with the utmost of respect and kindness during her time in the home. We will share your comments with the home's manager. Our deepest condolences for your loss, the Bupa Customer Care Team.

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Review from C H (Son of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is on respite care due to my mother's knee operation. My dad has been well cared for up to date, with most of his needs.
My dad is not too keen to go out to play as in mix with others. However, the home has tried their best! Only concern is his help button has been out of action and not replaced.
Thank you for all your efforts.
Reply from Gabriella Mills, Customer Adviser at Warren Lodge Care Home

Thank you for your review of Warren Lodge Care Home, we are pleased to hear that your dad has been well cared for here. We are disappointed to hear that the help button was out of order during this stay and will discuss this with the care homes manager, to help them to continually improve their service. The Bupa Customer Care Team.

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Review from Tracey P (Niece of Resident) published on 30 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle was resident at Warren Lodge from 2014 to May 2018. He had life-long Type 1 diabetes and vascular dementia. It took a few weeks for him to get to know his way around and where his room was, then it was like he'd always lived there. He ate 3 healthy, nutritious meals per day with snacks in between.
He even had a hairdresser. At Easter and Christmas, there is always a party with the chef preparing lots of special food for family and friends, on these occasions and of course on his birthday and a summer open day. His palliative care was excellent, he was treated with such dignity and respect. He passed away with his window open on a beautiful sunny day and the staff at this critical time were just wonderful, they carried on with their duties for him and helped us through it too with dignity and kindness and care. I can't praise the staff enough. It may be said that it is too expensive here, but considering the care for one person on a 24-hour basis, the Value for Money is Excellent.
Reply from Gabriella Mills, Customer Adviser at Warren Lodge Care Home

Thank you for your review of Warren Lodge care home. We are pleased to hear that you have had a good experience at our care home and that your Uncle had all the care he needed throughout his stay. We appreciate your comments on our staff and will pass all your feedback on to the care home's manager. With our condolences, the Bupa Customer Care Team.

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Review from Cherrilyn S (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father is on palliative care and is treated with respect and dignity. The management and care staff are very informative and let us know straight away of any changes with dad. We are part of an extremely big family and are treated with the utmost respect at all times, always made to feel welcome
and are allowed to join dad at meal times. Thank you Warren Lodge.
Reply from Jayne Duck, Customer services administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

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Review from Rosie K (Daughter of Resident) published on 24 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so delighted to learn that my mother was playing cards with other residents till after midnight last week, requesting more snacks and drinks at around 10.30pm! She is wracked with dementia, I am wracked with guilt that I can't look after her. However, this seems to prove that, in fact, she is
much better being looked after by the professionals at Warren Lodge than anything I could do.
Kindness, endless patience, warmth and laughter are the order of the day at Warren Lodge. Oh and great food and a nice room too. Dementia is the cruellest of diseases and there are no perfect solutions, but this is really as good as it possibly could be. I am endlessly grateful to the team at Warren Lodge. Thank you.
Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care Home

Thank you for your review and kind words. It is lovely to hear that your mother is happy and settled and enjoying different activities with the other residents. I know that it is hard to have to let a loved one go into care, but I hope that the guilt is easing now that you can see how happy and well cared for your mother is in our care.

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Review from Angel J (Wife of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I were very impressed by the wonderful care my husband received while he was a resident at Warren Lodge.
We as his family will always remember how wonderfully he was looked after till his death.
Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I hope that in time when you look back on your husbands time with us it gives you comfort knowing that he was well cared for.

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Review from Terry W (Stepson of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care. Loving, amazing care with dignity. Staff took time to know my step-mother and someone was always there to answer questions.


I can't understand that Warren Lodge Care Home needs improvement as I believe you couldn't get better - outstanding. I would recommend Warren Lodge Care Home

every time.
Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Sally T (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly, well trained. Sympathetic. Room was tasteful, surroundings were lovely. Food was good and well presented.
Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Jenifer M (Daughter of Resident) published on 27 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all for the care and consideration shown to Mum and her family when they visit. It is comforting to us to know that Mum is so well looked after.
Reply from Jayne Duck, Customer services administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Lynn H (Daughter of Resident) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for a better team or environment for my father to be cared for by/in. So grateful to all the staff for the amazing care they provide.
Reply from Emily Wilson, Customer Service Administrator at Warren Lodge Care Home

Thank you for your lovely feedback, we really appreciate it. I am so pleased that you impressed with the environment, the staff and the care your father is receiving. The Bupa Customer Care Team.

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Review from Brian C (Son of Resident) published on 28 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Warren Lodge for 4 years requiring specialist care for his dementia. Looking for a suitable care home is difficult and confusing but from the moment the family viewed Warren Lodge we knew we had made the right choice.
Sadly Dad passed away last Sunday, but throughout his
stay, his care has been exemplary from all members of staff, his room spotlessly clean and welcoming, and staff always on hand to look after his and the family needs.
We cannot express our thanks highly enough and would recommend Warren Lodge without hesitation to anyone seeking a suitable care home for their loved ones.
Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Peter W (Partner of Resident) published on 21 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been my experience in the time that my partner has been a resident at Warren Lodge, to be a good one. There have been times when this staff have been hard pressed to attend to the comfort needs of my partner, she has had to wait for a while all be it not too long.
Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Gwen F (Regular Volunteer) published on 15 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring and understanding staff who relate well to the residents and treat them with dignity. A variety of activities are organised with some volunteers coming along to encourage a 'sing-a-long' plus activities organised 'in house' and residents are encouraged to participate.
Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Dess B (Husband of Resident) published on 26 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has been in Warren Lodge Care Home for 8 months, her health has deteriorated due to her dementia. The nurses are excellent and besides carrying out their normal duties, respond quickly to any problems. Most carers are very good/excellent although I sense there to be a little lack of experience/understanding
in one or two carers, (we all have to learn.) All management and staff including activities are all very friendly and are all on first term names. It was a very good choice of care home for my wife.
Reply from Lydia Waller, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Anne B (Daughter of Resident) published on 16 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been in Warren Lodge Care Home since January 2016. During this time, she has been there her health has, unfortunately, deteriorated as a result of Alzheimers. I have been very impressed with the standard of care she has received especially now she is bed ridden. I have also been impressed
with the support that has been given to the family as a whole during this time.
Reply from Rachel Elliott, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sue R (Wife of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is into his third year here. I am happy with all aspects of his care. What I have as an overall impression is that the training of staff is good and there is a team of good quality qualified nurses. I feel that for most they are all in it because they care and interact well with residents
one to one. Everything is kept very clean and my hubby has not had flu or chest infection or the nasty virus mutating over the last couple of years. Never seen a member of staff at work with coughs and colds. The food is hotel quality - obviously a good chef and the food is also balanced for good health. I didn't even want to put value for money because over £5000 per month is far too much, but the South east is very expensive.
Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Warren Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Warren Lodge Care Home is calculated as follows: ( (146 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 180 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Warren Lodge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Our bedrooms are beautifully furnished featuring en-suite wet rooms and wide doors to accommodate wheelchairs. Residents have a choice of attractive colour schemes and all bedrooms have profiling beds, comfortable seating areas and stylish recessed shelving and wardrobes.

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Awards / Recognitions (7)

Meet the Team (1)

Akin

Akin Oyelekan

Job Title: Home Manager Joined: 2022

I joined the team at Warren Lodge at the end of 2022 after working in the care sector for over 18 years. I hold an MBA, a BSc, a Level 5 NVQ in Health and Social Care and a Registered Manager (Adults) Award.


Having worked for several leading care companies in the capacity of leadership, management, and commissioning services, I have extensive experience in managing care homes for older people, including people who live with dementia, learning/physical disabilities, and mental health conditions. I also have a wealth of experience when it comes to managing larger teams. My motto is to “provide a service we and our loved ones would like to receive”.


I love the fact that no two days are the same. I enjoy seeing how the care we provide makes a difference in our residents' quality of life. I’m passionate about elderly and dementia care, quality improvement and the provision of compassionate person-centred care to all our residents. I’m also passionate about motivating team members for career progression, team member well-being and clinical education and improvement.


I’m a family-oriented person, I love travelling and meeting new people. I have recently relocated from London to Kent and I’m loving it.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Warren Lodge Care Home to verify any information. View our terms and conditions. Warren Lodge Care Home has an Enhanced Service - more info.