Warren Lodge Care Home

Warren Lane, Ashford TN24 8UF
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9.6 72 Reviews
  • Warren Lodge Care Home, Ashford
Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.

Care is also offered to those requiring day care or palliative care. The home offers both long-term and respite care - stay for as little or long as you need.

Large lounges and a pleasant sunroom are just a few of the up-to-date comforts available. There is also a dedicated cinema room fitted with cinema seats and a large screen television for film afternoons.

An open kitchen is available for residents to make their own snacks and drinks, as and when they wish. All meals are prepared by chefs using only fresh ingredients.

A full programme of activities aimed at all abilities is always available. Residents who enjoy gardening are encouraged to stay involved in the secure garden with its raised flower beds, allotment and greenhouse.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Warren Lodge Care Home'.
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Care Provided by Warren Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1475 – £1475
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1625 – £1625
  • RESPITE Self-Funded Nursing Dementia Care: £1870 – £1870

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Warren Lodge Care Home to find out the exact price for your requirements.

Contact Warren Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Warren Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Akin Oyelekan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • On site parking available

Warren Lodge Care Home Reviews (72)

9.6

Warren Lodge Care Home has a Review Score of 9.6 (9.643) out of 10, based on 16 reviews in the last 2 years.
Over all time Warren Lodge Care Home has 72 reviews.

Overall Experience
  • 54
  • 16
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Date Published
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Reviewer Connection to Warren Lodge Care Home
  • 25
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Total of 72, showing 41-60
Review from Pauline T (Daughter of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Warren Lodge in September. Although due to the covid pandemic I haven’t been allowed inside the premises; I now have peace of mind as mum is receiving regular meals and medication. Assistance and encouragement with her personal hygiene. I know staff are around in case mum should slip/fall.
She is able to participate in activities. Mum had always attended a charity, and this obviously was stopped with covid. Being isolated greatly effected her dementia, and I now see mum much more settled and contented.
The staff have always been very courteous and polite. I fully appreciate the stringent measures in place to keep the residents safe. I have been able to do window visits and a zoom call. Nothing will ever replace a hug, but these are unprecedented times, and I can only say thank you.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.
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Review from Brian G (Son of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum moved to Warren Lodge in April 2020 we have been impressed by the care, compassion and communication from all the team at the home. With all the issues around Covid in all our minds they have carried on working tirelessly to keep both residents and families happy and up to date as much
as they physically can.
Hats off to the great team at Warren Lodge - I hope I can come and see my mum soon but just as importantly, see the staff to thanks them in person.
Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care HomeThank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.
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Review from Paula S (Sister of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like so many people I haven't been able to visit my sister for several months, which is heartbreaking, but I know she is always well cared for and the staff go that extra mile to make sure she is happy and comfortable. These are unprecedented times, which has called for what I can only describe as
heroism in our care sector; at Warren Lodge there are many heroes and I will always be eternally grateful to them. They have all been full of praise for the manager, who they all say is 'very professional and always puts the residents first'. Thank you so much to all of them, they are amazing.
Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care HomeThank you for your praise. We are very happy to hear you are satisfied with the quality of our care.
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Review from C R (Niece of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I wanted to thank the whole team at Warren Lodge for the great work they are doing at what must be extremely stressful and difficult during the Covid-19 crisis.
My family and I are kept regularly updated with news and photos of our loved ones, along with information about all the precautions taken
at this time.
It is very comforting for us as we are unable to visit at the moment.
Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care HomeThank you for taking the time to leave such kind feedback. We appreciate it is a difficult time for our residents and their families. Thank you for your understanding.
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Review from Kevin A (Son of Resident) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In this crazy time we find ourselves, I thought I would take a moment to thank all the staff at Warren Lodge for the kindness and consideration that you have shown and continue to show our step-father and our family whilst dealing with this incredible invisible disease.


We all have so much respect

for the job you do, which you go about without question or hesitation.


When the madness subsides, I hope that each and everyone health care worker is recognised for the part they played and continue to play to look after our most vulnerable.


Would I recommend Warren Lodge to others? In a heartbeat - Thank you, thank you, thank you, you are a credit to us all. xxxxx

Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care HomeThank you for such a lovely review, we really appreciate the kind words.
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Review from Kathy G (Widow Widower) published on 20 April 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
The care and ancillary staff were extremely kind to my husband. He demanded and received lots of loving attention. He fell frequently and challenged them to get his needs met. Despite this every day they told him they loved him, he craved this and appreciated the same. The food was excellent and the
two charming cooks would ensure that anything my husband asked for was served up to him. My special thanks go to the Activity Staff as they consistently tried to get him to smile and to involve him in music sessions and quizzes. There was always a warm welcome from the Senior Receptionist as I entered the home. That was so important to me as the dementia journey of your loved one is one you never expect or are prepared for. During the "lockdown" and not able to visit him, followed by his death of Coronavirus, this has left me in total shock and despair. Many of the care staff have sent their condolences and have contacted me with love, memories and kindness.
Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care HomeWe are so sorry to hear about your husband, please accept our sincerest condolences and thank you for the kind words.
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Review from Julie R (Daughter of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family can not thank Warren Lodge enough for the love and support they showed not only to my Dad, but also our extended family who visited at all hours of the day and night. The care was second to none, and he was treated with dignity until the end. In such a horrendous situation, you all made
it more bearable for which we can’t thank you all enough.
Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care HomeThank you for such lovely feedback. We're glad to help your family through such a difficult time so please let us know if there is anything else we can do to help you or your family.
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Review from D B (Independent Advocate Deputyship) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are professional and caring, and meals are of good quality and variety. Rooms are regularly cleaned and kept in good order. Visitors are welcome at any time and can stay for meals if preordered.
Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care HomeThank you for taking the time to leave your review, we really appreciate the kind words.
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Review from Louise S (Granddaughter of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought the care and attention given to residents was amazing.
All staff seem to genuinely care.
My nan seems to be much calmer in her surroundings which puts my mind at ease knowing she is being cared for by caring people.
Her room is nice, bright and homely.
The one to one care means so much
to me.
Well done to all the staff at Warren Lodge, you are all heroes.
Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care HomeThank you for your kind words. We are very happy to hear you feel like your grandmother is being well looked after. Please let us know if there is anything else we can do.
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Review from Karen F (Daughter of Resident) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident of Warren Lodge for nearly a year, sadly passing away recently. I'd like to acknowledge all the staff at the home, the care she received was excellent. When she was no longer able to get out of bed her room was decorated including the ceiling with paper flowers, birds and butterflies
to cheer her. Staff spent time with her and in some cases read to her when their shift was finished. These gestures made all the difference not only to the resident but to their family.
Mum made new friends, enjoyed the lavender and plants in the garden and had a memorable 90th birthday party catered by the home.


When mum became very poorly the Nurses went above and beyond the call of duty, we felt supported in every way. Finally, when Mum passed away she and the family were treated with love and respect.


Thank you to all at Warren Lodge for taking care of Mum so well and for the hugs, tea and supportive chats along the way.

Reply from Angela, Resident Experience Manager at Warren Lodge Care HomeThank you Karen for taking the time to leave such a lovely review. We are so grateful that the staff have been praised so highly and that although they are ‘just doing their jobs’ it is so lovely to be appreciated by families and friends and it was an honour and a pleasure to provide support.
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Review from Leonora R (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am contacted by Warren Lodge if my mother's health, mental or physical, has changed. I always am given time to talk through my ideas regarding the subsequent care plan and have confidence in the staff, because of their communication skills.
Reply from Greta Narbutaityte, Customer Adviser at Warren Lodge Care HomeThank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team
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Review from Christine D (Daughter of Resident) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Warren Lodge from February 2002 until her death in September 2018 and during her time as a resident, I cannot fault her care. She was treated with the utmost respect and kindness. Her personal care was faultless, whether it was changing her, moving her or feeding her.
The
home was always immaculately clean, the staff always there for not only my mother but our family as well and nothing was ever too much trouble.
My mother passed away this month and for the last two weeks of her life, which was not an easy time for any of us the staff went above and beyond their care for her. They were also there for the family and could not have done enough for us, whether it was supplying drinks, offering food and a bed for the night or just giving us a cuddle when we needed it. I am so pleased that mum spent her last days at Warren Lodge with staff who really cared for her than in a hospital ward.
Thank you, Warren Lodge, I cannot recommend you highly enough.
Reply from Josephine Gaupholm, Customer Adviser at Warren Lodge Care HomeThank you for your review of Warren Lodge Care Home. We are grateful for your comments regarding how your mum was treated with the utmost of respect and kindness during her time in the home. We will share your comments with the home's manager. Our deepest condolences for your loss, the Bupa Customer Care Team.
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Review from C H (Son of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is on respite care due to my mother's knee operation. My dad has been well cared for up to date, with most of his needs.
My dad is not too keen to go out to play as in mix with others. However, the home has tried their best! Only concern is his help button has been out of action and not replaced.
Thank you for all your efforts.
Reply from Gabriella Mills, Customer Adviser at Warren Lodge Care HomeThank you for your review of Warren Lodge Care Home, we are pleased to hear that your dad has been well cared for here. We are disappointed to hear that the help button was out of order during this stay and will discuss this with the care homes manager, to help them to continually improve their service. The Bupa Customer Care Team.
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Review from Tracey P (Niece of Resident) published on 30 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle was resident at Warren Lodge from 2014 to May 2018. He had life-long Type 1 diabetes and vascular dementia. It took a few weeks for him to get to know his way around and where his room was, then it was like he'd always lived there. He ate 3 healthy, nutritious meals per day with snacks in between.
He even had a hairdresser. At Easter and Christmas, there is always a party with the chef preparing lots of special food for family and friends, on these occasions and of course on his birthday and a summer open day. His palliative care was excellent, he was treated with such dignity and respect. He passed away with his window open on a beautiful sunny day and the staff at this critical time were just wonderful, they carried on with their duties for him and helped us through it too with dignity and kindness and care. I can't praise the staff enough. It may be said that it is too expensive here, but considering the care for one person on a 24-hour basis, the Value for Money is Excellent.
Reply from Gabriella Mills, Customer Adviser at Warren Lodge Care HomeThank you for your review of Warren Lodge care home. We are pleased to hear that you have had a good experience at our care home and that your Uncle had all the care he needed throughout his stay. We appreciate your comments on our staff and will pass all your feedback on to the care home's manager. With our condolences, the Bupa Customer Care Team.
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Review from Cherrilyn S (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father is on palliative care and is treated with respect and dignity. The management and care staff are very informative and let us know straight away of any changes with dad. We are part of an extremely big family and are treated with the utmost respect at all times, always made to feel welcome
and are allowed to join dad at meal times. Thank you Warren Lodge.
Reply from Jayne Duck, Customer services administrator at Warren Lodge Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.
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Review from Rosie K (Daughter of Resident) published on 24 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so delighted to learn that my mother was playing cards with other residents till after midnight last week, requesting more snacks and drinks at around 10.30pm! She is wracked with dementia, I am wracked with guilt that I can't look after her. However, this seems to prove that, in fact, she is
much better being looked after by the professionals at Warren Lodge than anything I could do.
Kindness, endless patience, warmth and laughter are the order of the day at Warren Lodge. Oh and great food and a nice room too. Dementia is the cruellest of diseases and there are no perfect solutions, but this is really as good as it possibly could be. I am endlessly grateful to the team at Warren Lodge. Thank you.
Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care HomeThank you for your review and kind words. It is lovely to hear that your mother is happy and settled and enjoying different activities with the other residents. I know that it is hard to have to let a loved one go into care, but I hope that the guilt is easing now that you can see how happy and well cared for your mother is in our care.
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Review from Angel J (Wife of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I were very impressed by the wonderful care my husband received while he was a resident at Warren Lodge.
We as his family will always remember how wonderfully he was looked after till his death.
Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care HomeSo sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I hope that in time when you look back on your husbands time with us it gives you comfort knowing that he was well cared for.
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Review from Terry W (Stepson of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care. Loving, amazing care with dignity. Staff took time to know my step-mother and someone was always there to answer questions.


I can't understand that Warren Lodge Care Home needs improvement as I believe you couldn't get better - outstanding. I would recommend Warren Lodge Care Home

every time.
Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Sally T (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly, well trained. Sympathetic. Room was tasteful, surroundings were lovely. Food was good and well presented.
Reply from Jayne Duck, Customer Services Administrator at Warren Lodge Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Jenifer M (Daughter of Resident) published on 27 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all for the care and consideration shown to Mum and her family when they visit. It is comforting to us to know that Mum is so well looked after.
Reply from Jayne Duck, Customer services administrator at Warren Lodge Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Warren Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.743 for Warren Lodge Care Home is calculated as follows: ( (148 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 191 Ratings = 4.743
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Warren Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 Jan 2026

Our bedrooms are beautifully furnished featuring en-suite wet rooms and wide doors to accommodate wheelchairs. Residents have a choice of attractive colour schemes and all bedrooms have profiling beds, comfortable seating areas and stylish recessed shelving and wardrobes.

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Awards / Recognitions (7)

Meet the Team (1)

Akin

Akin Oyelekan

Job Title: Home Manager Joined: 2022

I joined the team at Warren Lodge at the end of 2022 after working in the care sector for over 18 years. I hold an MBA, a BSc, a Level 5 NVQ in Health and Social Care and a Registered Manager (Adults) Award.


Having worked for several leading care companies in the capacity of leadership, management, and commissioning services, I have extensive experience in managing care homes for older people, including people who live with dementia, learning/physical disabilities, and mental health conditions. I also have a wealth of experience when it comes to managing larger teams. My motto is to “provide a service we and our loved ones would like to receive”.


I love the fact that no two days are the same. I enjoy seeing how the care we provide makes a difference in our residents' quality of life. I’m passionate about elderly and dementia care, quality improvement and the provision of compassionate person-centred care to all our residents. I’m also passionate about motivating team members for career progression, team member well-being and clinical education and improvement.


I’m a family-oriented person, I love travelling and meeting new people. I have recently relocated from London to Kent and I’m loving it.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Warren Lodge Care Home to verify any information. View our terms and conditions. Warren Lodge Care Home has an Enhanced Service - more info.