Warren Lodge Care Home

Warren Lane, Ashford TN24 8UF
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9.8 65 Reviews
  • Warren Lodge Care Home, Ashford
Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.

Care is also offered to those requiring day care or palliative care. The home offers both long-term and respite care - stay for as little or long as you need.

Large lounges and a pleasant sunroom are just a few of the up-to-date comforts available. There is also a dedicated cinema room fitted with cinema seats and a large screen television for film afternoons.

An open kitchen is available for residents to make their own snacks and drinks, as and when they wish. All meals are prepared by chefs using only fresh ingredients.

A full programme of activities aimed at all abilities is always available. Residents who enjoy gardening are encouraged to stay involved in the secure garden with its raised flower beds, allotment and greenhouse.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Warren Lodge Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Akin Oyelekan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • On site parking available

Warren Lodge Care Home Reviews (65)

9.8

Warren Lodge Care Home has a Review Score of 9.8 (9.772) out of 10, based on 15 reviews in the last 2 years.
Over all time Warren Lodge Care Home has 65 reviews.

Overall Experience
  • 49
  • 14
  • 1
  • 0
  • 1
Date Published
  • 65
  • 5
  • 8
  • 15
  • 50
Reviewer Connection to Warren Lodge Care Home
  • 22
  • 12
  • 7
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 61-65
Review from Robert P (Husband of Resident) published on 24 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident at Warren Lodge since September 1st 2015. All aspects of the care she has received there have been very impressive. A high standard of cleanliness is maintained. There is plenty of good food. First names or nick names or terms of endearment are much used. Much patience is
shown. The staff have also been helpful to me if and when needful. The ambient temperature is well controlled at a sensible level. Value for money? This is the only care home of which I have much knowledge but I suspect it would be difficult to do much better at this sort of level.
Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Gary F (Son of Resident) published on 18 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the son of a much loved mother, who is suffering from dementia and multiple other conditions, I am delighted that she has been placed at the magnificent Bupa Nursing home. In the past year there have been a number of reports regarding poor service at other homes all over the country, this home has
no such problems. The staff are excellent, hard working and very Kind. The whole ambiance cannot be beaten!
Reply from Rose Pickering, Customer Service Administrator at Warren Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Geraldine A (Wife of Resident) published on 29 October 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been a resident in Bupa Warren Lodge nursing home for over six months and I would recommend Bupa Warren Lodge nursing home for anyone else looking for specialist dementia care in the area.
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Review from Angela F (Daughter of Resident) published on 16 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad has been at the home for 14 months. I looked at 16 care homes before WL. This is an expensive home however Dad is safe and looked after by kind and caring staff who have got to know him as an individual, his likes, dislikes, dementia triggers, the carers and nurses have developed strategies and
a gentle, persuasive but effective approach to some aspects of his care that he finds difficult to accept because of the illness. All the staff at the home from Management through to housekeepers and auxiliary are friendly, polite and respectful to both residents and relatives alike. Any problems that arise for my Dad are dealt with effectively and discreetly and I find everyone approachable. The Manager and Deputy are receptive and proactive in sorting out any issues or taking up any suggestions that may help in the care of my Dad. I particularly like the monthly care reviews with a nurse which means the care plan is constantly reviewed and always current and up to date, I and the staff can add particular details as they arise and Dad's health and mental well being is constantly monitored. From having a fairly stable turnover of staff last year there have been some changes in the last few months so a few new and perhaps inexperienced carers but the rotas at the moment seem to be balanced with experienced staff who the residents know well. Staff/resident ratio seems adequate most of the time although the carers always seem to have a heavy workload they remain cheerful. Although Dad chooses not to join in most activities, the Activity Coordinator is keen and enthusiastic in organising a variety of activities in the home. I particularly chose this home for all the reasons mentioned above but also easy access for Dad to his bedroom and the garden which is pleasant. Dad walks a great deal as part of the illness and wide light corridors help. No one home can answer every need but overall this home has so far met Dad's needs and he is kept comfortable and treated with dignity by all the staff. My hope is that fees are not increased this year after a hefty increase last year as this is a very good home.
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Review from Jim S (Husband of Resident) published on 5 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my opinion the staff and local management are the most important aspects of any care home. In the case of Warren Lodge I have found the staff without exception to be caring and efficient. Obviously well trained but although probably poorly paid I have seen so many examples of carers and nurses going
"the extra mile" in looking after the residents. They are in the main happy in their work. My wife has been resident there for 28 months and is very well looked after and is as happy as it is possible for her to be under the circumstances. It is a great consolation to me and my family that her care is so good. Any health problems are quickly dealt with. I have visited at various times during the day and have been impressed by the fact that the staff are always welcoming and take a genuine interest in my health and welfare. Indeed I will go so far as to say that I regard them as a kind of extended family. The manager is relatively new to Warren Lodge but held a useful relatives meeting recently and was very receptive to relatives comments. We have already noticed some improvements and expect this to continue. It seems that the excellent housekeeping staff are somewhat understaffed as at times the rooms are not cleaned as thoroughly or as soon as I would like, I can see that they work extremely hard but clearly do not have sufficient time for the amount of work they are expected to do. This is one area where there is scope for improvement. I frequently have lunch with my wife in the dining room and generally find the food to be of a good standard with a variety of vegetables included. In the description of the home there is reference to the cinema, I am disappointed that this is unused as it is well appointed. I regularly make use of the Relatives Room where my wife and I can enjoy watching a DVD in a quiet comfortable space by ourselves. The gardens leave a lot to be desired but the new manager has said she will ensure that improvements to this aspect of the home are undertaken soon.
Reply from Warren Lodge Care Home, Bupa Care Homes at Warren Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Warren Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Warren Lodge Care Home is calculated as follows: ( (146 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 180 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Warren Lodge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Our bedrooms are beautifully furnished featuring en-suite wet rooms and wide doors to accommodate wheelchairs. Residents have a choice of attractive colour schemes and all bedrooms have profiling beds, comfortable seating areas and stylish recessed shelving and wardrobes.

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Awards / Recognitions (7)

Meet the Team (1)

Akin

Akin Oyelekan

Job Title: Home Manager Joined: 2022

I joined the team at Warren Lodge at the end of 2022 after working in the care sector for over 18 years. I hold an MBA, a BSc, a Level 5 NVQ in Health and Social Care and a Registered Manager (Adults) Award.


Having worked for several leading care companies in the capacity of leadership, management, and commissioning services, I have extensive experience in managing care homes for older people, including people who live with dementia, learning/physical disabilities, and mental health conditions. I also have a wealth of experience when it comes to managing larger teams. My motto is to “provide a service we and our loved ones would like to receive”.


I love the fact that no two days are the same. I enjoy seeing how the care we provide makes a difference in our residents' quality of life. I’m passionate about elderly and dementia care, quality improvement and the provision of compassionate person-centred care to all our residents. I’m also passionate about motivating team members for career progression, team member well-being and clinical education and improvement.


I’m a family-oriented person, I love travelling and meeting new people. I have recently relocated from London to Kent and I’m loving it.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Warren Lodge Care Home to verify any information. View our terms and conditions. Warren Lodge Care Home has an Enhanced Service - more info.