Warren Lodge Care Home

Warren Lane, Ashford TN24 8UF
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9.6 72 Reviews
  • Warren Lodge Care Home, Ashford
Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.

Care is also offered to those requiring day care or palliative care. The home offers both long-term and respite care - stay for as little or long as you need.

Large lounges and a pleasant sunroom are just a few of the up-to-date comforts available. There is also a dedicated cinema room fitted with cinema seats and a large screen television for film afternoons.

An open kitchen is available for residents to make their own snacks and drinks, as and when they wish. All meals are prepared by chefs using only fresh ingredients.

A full programme of activities aimed at all abilities is always available. Residents who enjoy gardening are encouraged to stay involved in the secure garden with its raised flower beds, allotment and greenhouse.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Warren Lodge Care Home'.
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Care Provided by Warren Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1475 – £1475
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1625 – £1625
  • RESPITE Self-Funded Nursing Dementia Care: £1870 – £1870

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Warren Lodge Care Home to find out the exact price for your requirements.

Contact Warren Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Warren Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Akin Oyelekan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • On site parking available

Warren Lodge Care Home Reviews (72)

9.6

Warren Lodge Care Home has a Review Score of 9.6 (9.643) out of 10, based on 16 reviews in the last 2 years.
Over all time Warren Lodge Care Home has 72 reviews.

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Reviewer Connection to Warren Lodge Care Home
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Review from Debra F (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warren Lodge is a well-run home with caring staff, helpful admin staff and good management/leadership. Everything is kept clean and smelling nice - especially the bedrooms, which are kept immaculate. When Mum first arrived the staff were so friendly and welcoming. The food is of good quality, and you
can see the menu is put together with nutrition and variety in mind.
I think with any large aged care home, it is hard to cater for residents' individual needs/likes/dislikes, however, Warren Lodge seems to give the personal touch and leave as much decision-making to the individual residents, to make them feel they are in control as much as possible.
If we ever have any problems they are more than happy to discuss and rectify where they can. I can't say a bad word. I am very happy with Warren Lodge, a first-class care facility. We were very lucky to have got a spot for Mum.
Reply from Eden Tomlinson, Customer Service Adviser at Warren Lodge Care HomeWe appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from J H (Wife of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Warren Lodge was recommended to be by my neighbour whose husband is a resident at Warren Lodge. I booked a show round to look at Warren Lodge, the home is clean and the staff are friendly. It was an easy decision to move my husband there given what I saw during my visit. The staff are friendly, from
the receptionist, the staff member who showed me around and the Home Manager whom we saw dancing with residents. Warren Lodge is homely.
Reply from Eden Tomlinson, Customer Service Adviser at Warren Lodge Care HomeThank you for your lovely review. We hope Warren Lodge care home did everything possible to make the transition as easy as possible. We look forward to seeing you again.
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Review from Jason L (Son of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful place this is; my mother was a furiously independent woman who provided respite care for families with learning difficulties as her long profession and would have dreaded going into a home herself but having said that, my mum was very content and enjoyed her short stay of a little over
eight months at Warren Lodge Care Home where she was cared for first-class right up to her last moments of life. A very special place. Thank you to everybody, cleaners, carers and management.
Reply from Grace Langfield, Customer Service Adviser at Warren Lodge Care HomeThank you for your kind review. We are so pleased to hear your Mum was so content whilst staying with us, and it is always nice to hear from family members feeling like their loved ones have been cared for and looked after so well. We hope you can go away from this in comfort, knowing your Mum received the best possible care.
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Review from Margaret T (Sister of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is clean and the staff are very lovely. I can't fault the care that my sister is receiving in this home. Where I have had concerns the manager was able to resolve them and I felt reassured. Great place for dementia care.
Reply from David Mclean, Customer Service Adviser at Warren Lodge Care HomeThank you for your kind words. It is always nice to hear words like “can't fault the care” being used to describe our our home. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.
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Review from Luke G (Stepson of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy, happy, happy - Could I be happier with Warren Lodge - absolutely not! The rest of the family share the same sentiment about this care home. This home is everything Dad wanted and more. The staff are highly professional, skilled at what they do and always a system of support for Dad. I know the
job is not easy but I can't fault the staff at this home. We are thankful for them and feel at ease knowing that Dad is in good hands. I met with the new manager a few times now and he is very pleasant, glad to have him on board managing the daily on goings at the home. He is very knowledgeable, approachable and always makes himself available when needed, seems to have a good sense of humour on him as well which is always welcomed - another aspect to make us feel at peace. If you are looking for a care home for your loved one Warren Lodge should be on top of the list - Highly recommended.
Reply from David Mclean, Customer Service Adviser at Warren Lodge Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you can feel at ease with your dad in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from T N (Private Carer of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very pleasant, clean and welcoming home, it really has a home feel to it.
The manager was very approachable, patient, professional and very kind. The staff are always kind and considerate, you can tell they are passionate about what they do and the difference they make to people's lives in a positive
way is so immeasurable.
Reply from David Mclean, Customer Service Adviser at Warren Lodge Care HomeThank you for your kind words. It is always nice to hear words like “kind” and “considerate” being used to describe our care. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make their stay as comfortable as possible.
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Review from Angela R (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Warren Lodge to see my mum almost daily for over a year. The staff were always kind, compassionate and caring and treated, not only my mum but all of the residents with the utmost respect. The disease is difficult to deal with and the fact that my mum had to leave us to go into care made it
extremely challenging for us a family. However, she was well looked after and all of her basic care was taken care of, which enabled us to have more quality time with her. The facilities are very good and the food and the abundance of it is exceptional! The activities were also well thought through, and it was nice to see my mum with her nails varnished on regular basis or a lovely flower display in her room from the activities. I would have no hesitation in recommending this care home. The staff are amazing and they are very very caring.
Reply from David Mclean, Customer Service Adviser at Warren Lodge Care HomeThank you for your lovely review. It is always nice to hear words like “Kind, compassionate and caring” being used to describe our care. We hope Warren Lodge care home did everything possible to make the transition as easy as possible and we are very happy to hear feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.
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Review from Olive C (Friend of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring, the manager and his management team are always ready to help and go the extra mile. Thank you so much for your help and support for our loved ones. The home is very clean. Varieties of food for choice.
Good activities support.
Reply from Rebecca Kellegher, Customer Service Adviser at Warren Lodge Care HomeThank you for your kind words. We are so pleased to hear you feel at ease with your loved ones in our care, please do let us know if there is anything more we can do to make their stay as comfortable as possible.
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Review from Precious C (Friend of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
New manager very welcoming friendly, helpful, knowledgeable, approachable. I met him today 28/12/22
I have never felt like this since I have been visiting my friend.
My friend said he seems a very nice man when he visited him in his room.
Reply from Rebecca Kellegher, Customer Service Adviser at Warren Lodge Care HomeThank you for your review. We hope to continue providing your friend with the best possible care.
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Review from L L (Wife of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband lives at Warren Lodge. I am happy with the care and with the manager. Things get done very well.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for your review. We are happy to hear that you think everything gets done very well. Thank you again for choosing us to care for your husband.
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Review from Linda T (Wife of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the way my husband is looking. Thank you. I am looking at my husband again.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for your review. We are so happy to be able to provide the care your husband requires. Please let us know if there is anything else we can do to make him as comfortable as possible.
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Review from R T (Friend of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely welcome when I arrived and the change in my friend was unbelievable compared to a month ago when he was in another home! Unfortunately, when he was at the other home, he spent his time curled up in a foetal position with no one near him. The transformation in him now is fantastic due to the lovely
staff and great care! Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for your feedback. We are so happy that your friend is now feeling safer and cared for in our home.
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Review from Gill C (Daughter of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting Mum we are always welcomed by smiley faces. The staff always help and advise when needed.
Mum is happy here which makes a big difference and I know she is well looked after.
Reply from David Mclean, Customer Service Adviser at Warren Lodge Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again.
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Review from Craig T (Son of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is happy at Warren Lodge and all the staff are friendly and know you on arrival. Everyone is happy to help and advise on anything you need. I would recommend Warren Lodge to family and friends.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for your kind words. It is so nice to hear that you feel welcomed and can always find someone that is happy to answer your questions. Thank you for your recommendation.
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Review from M B (Son of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the staff make this a nice environment and very welcoming, despite the recent challenges. Occasionally it is difficult to get hold of people on the phone, particularly when the home is closed to visitors and you can only get through to the carers on the floor. Communication is good but
not consistent, we would appreciate greater involvement in the day to day care (nails, feet and hydration).
Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for your feedback. We are glad to hear that you find our home welcoming. I understand that the manager is in contact with you about your concerns regarding communication and you are due to have a meeting to resolve this issue. Thank you again for bringing it to our attention.
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Review from A B (Daughter of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, generally happy with Mum's care. Things going missing quite often, have asked for a gate but was told no gates anymore. Mum seems very happy and contented which is what we want in her later years.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for your feedback, I will certainly pass your comments on to the home manager to look into.
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Review from T C (Brother-in-law of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are warm and friendly. The resident has been taking part in activities, eating in the dining room and lounge. In the past, the resident slept a lot in her own flat so she has improved a lot since her admission to Warren Lodge. The staff also have taken good care of her regarding her personal
hygiene and cleanliness. On the whole, we are very pleased that the resident is very happy staying in this home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for your feedback. We are happy to hear that you feel your loved one is well cared for at Warren Lodge.
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Review from Alan T (Son of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found a welcoming and informative experience all round.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for taking the time to leave us a review.
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Review from Deborah V (Daughter of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother has Alzheimer's and spent seven months at the home. The manager listed has not been a manager for some time. I do question the level of dementia training given to the staff and whether there is a policy. The management were very vague and wouldn't give any concrete information regarding this
matter. I think this leaves residents in a very vulnerable position. I can't recommend the home for people with more advanced dementia.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for taking the time to leave us your comments. We are happy to say that we have a new peripatetic home manager in place. All our staff at Warren Lodge receive ongoing training in all aspects of dementia care. We are working closely with the Bupa Dementia lead to ensure all our staff have ongoing training in “Person First, Stress & Distress” handling for our residents with advanced dementia. We have also recently made some changes to our home to make the environment more conducive to providing the high level of care required. Thank you again for bringing this to our attention.
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Review from A B (Daughter of Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has severe dementia, and the staff at Warren Lodge are kind, respectful and very patient with her. They take care of her in a way that we could not manage at home. They organise a lot of appropriate activities for the residents to keep them mentally focused and physically engaged. We are kept
informed regularly by the manager about her, and any situations arising are dealt with promptly and efficiently. The house is kept clean and tidy, and the food is excellent.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Warren Lodge Care HomeThank you for your lovely review. It is always so nice to hear words like "kind, respectful and patient" used to describe our care. Thank you again for your kind words.
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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Warren Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.743 for Warren Lodge Care Home is calculated as follows: ( (148 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 191 Ratings = 4.743
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Warren Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 Jan 2026

Our bedrooms are beautifully furnished featuring en-suite wet rooms and wide doors to accommodate wheelchairs. Residents have a choice of attractive colour schemes and all bedrooms have profiling beds, comfortable seating areas and stylish recessed shelving and wardrobes.

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Awards / Recognitions (7)

Meet the Team (1)

Akin

Akin Oyelekan

Job Title: Home Manager Joined: 2022

I joined the team at Warren Lodge at the end of 2022 after working in the care sector for over 18 years. I hold an MBA, a BSc, a Level 5 NVQ in Health and Social Care and a Registered Manager (Adults) Award.


Having worked for several leading care companies in the capacity of leadership, management, and commissioning services, I have extensive experience in managing care homes for older people, including people who live with dementia, learning/physical disabilities, and mental health conditions. I also have a wealth of experience when it comes to managing larger teams. My motto is to “provide a service we and our loved ones would like to receive”.


I love the fact that no two days are the same. I enjoy seeing how the care we provide makes a difference in our residents' quality of life. I’m passionate about elderly and dementia care, quality improvement and the provision of compassionate person-centred care to all our residents. I’m also passionate about motivating team members for career progression, team member well-being and clinical education and improvement.


I’m a family-oriented person, I love travelling and meeting new people. I have recently relocated from London to Kent and I’m loving it.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Warren Lodge Care Home to verify any information. View our terms and conditions. Warren Lodge Care Home has an Enhanced Service - more info.