Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
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9.7 131 Reviews
  • Fountains Lodge Care Home, Tunbridge Wells
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples.

The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Situated in Southborough, the home is a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

Staff take great care to focus on the person. Its important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Eastwood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years. The home can take general nursing (end of life) too.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home.
    There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.

Parking

  • Onsite parking available

Fountains Lodge Care Home Reviews (131)

9.7

Fountains Lodge Care Home has a Review Score of 9.7 (9.725) out of 10, based on 37 reviews in the last 2 years.
Over all time Fountains Lodge Care Home has 131 reviews.

Overall Experience
  • 96
  • 30
  • 2
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  • 1
Date Published
  • 131
  • 10
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Reviewer Connection to Fountains Lodge Care Home
  • 54
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  • 11
  • 9
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  • 5
  • 2
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  • 1
  • 1
  • 1
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  • 1
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Total of 131, showing 1-20
Review from Monique P (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely to see resident dancing on their fun day. Having ice cream from the van. Staff dressed up with masks, etc, taking photos and encouraging residents to sing along. Excellent afternoon. Well done.
Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We are very glad you enjoyed our fun day at Fountains Lodge Care Home. We are looking forward to seeing you again.

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Review from F W (Daughter of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam seems to have settled into Fountains Lodge, although her memory and understanding of what is happening is deteriorating quickly. The staff seems caring and compassionate, and if there is a problem, they will try to deal with it.
Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are pleased to hear that your Mam has settled in well and that she is receiving high standards of care and support. We are happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from C J (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has spent 3 months at Fountains Lodge and we are incredibly grateful for the wonderful care she has received there. All the staff are very warm and welcoming and she has been very happy there. I am extremely thankful for all the support I've received as a relative and wouldn't hesitate to recommend
Fountains Lodge to other families.
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We hope Fountains Lodge care home did everything possible to make the transition as easy as possible. It's always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there's anything we can do to make your mum's stay as comfortable as possible.

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Review from S M (Daughter-in-law of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum-in-law arrived at Fountains Lodge in February 2024 after a very stressful few weeks in hospital only to be told she sadly didn't have long we were lucky enough for a room becoming available and close to family too. The care home itself is lovely, it's bright, plenty of space, the rooms are decorated
nicely and it was clean. We settled my mum-in-law in and staff could not have been more accommodating and helpful and kind too as obviously it was stressful for everyone. Well 15 months on and we have sadly just lost my mum-in-law so that time originally given went on far longer than was expected and Fountains lodge became my second home, as visited most days. The staff have been outstanding, not only looking after their resident but us as a family too and right up to the very end their kindness and support has meant a great deal. They have kept us informed right from the start and provided outstanding care from the nurses, carers, catering staff, activity staff to office / reception
Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. It is always nice to hear words like "Helpful" and "Kind" being used to describe our Staff. We are glad to have helped you and your family through such a difficult time. Hopefully you will go away from this feeling like your Mum-in-law received the best possible care.

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Review from K S (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my dad has received at Fountains. He is happy, content and settled, and when I visit him, he is always excited to tell me what he has been doing. The warmth of the staff, along with their caring and professional manner, is first class. They are supportive of my dad
and welcoming and friendly to me and my family. Would recommend Fountains to anyone looking for a care home.
Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. It is always nice to hear words like "Caring" and "Professional" being used to describe our Staff. It is lovely to hear that you would recommend our care home. We hope to continue providing your Dad with the best possible care.

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Review from J M (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are extremely caring and are genuinely interested in what makes the residents happy. The home is kept very clean and the meals appear very nutritious. Safety is paramount and residents are treated with respect
Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely feedback. It is always wonderful to hear words like "Caring" being used to describe our staff and we are so pleased to hear that you are impressed with the clean environment and delicious meals provided at Fountains Lodge Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from C K (Son of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring staff, lots of stimulating, entertainment, nice building with lovely gardens. My Mum is as happy as can be there. She enjoys the restaurant style meals shared with her friends...new ones each visit. All staff really engage with her. We are really pleased with the ongoing care and her home.
Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind feedback. We are so pleased to hear that you are impressed with the variety of activities, high standards of care provided and lovely facilities at Fountains Lodge Care Home. It is lovely to hear that your Mum is happy and safe. We hope to continue providing your loved one with the best possible care.

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Review from D F (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for 4 months. Initially, she wasn't happy being in a care home. The staff have had to deal with her difficult behaviour and abrupt treatment towards staff. She is settled now but doesn't want to participate in any activities. The staff have tried everything to coax her
out of her room. My mother is a very difficult person, and they have been working with her.
Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave us your review. We are pleased to hear that our staff at Fountains Lodge are looking after your Mother well and that they have been working with her. We hope Fountains Lodge care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

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Review from T P (Son of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Fountains Lodge since 2022 due to her complex physical and mental care needs. The care shown has been exemplary, and I have nothing but praise for the nursing staff. The facilities are always clean and well maintained, and the staff show genuine concern for the wellbeing of the residents.
I wish all care homes were this good!
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your kind review. We are glad to help you and your family through such a difficult time over the past few years and it is always nice to hear words like "exemplary" and "genuine concern" being used to describe our care. We hope to continue providing your Mum with the best possible care, and we look forward to seeing you again soon.

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Review from Graeme S (Son of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the kind and patient staff, great facilities and comfortable accommodation. The team work hard to make every day interesting and it's great to see my Dad feels truly at home, joining in with activities, enjoying the garden and loving the food. Thank you Fountains!
Reply from Grace Langfield, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. We hope to continue providing your Dad with the best possible care.

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Review from L K (Daughter-in-law of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fountains Lodge is a warm and welcoming place where my mother in law feels comfortable and safe. It is reassuring for us to know that she is well cared for and settled. The staff obviously know the residents well and engage with them in a kind and caring way; a friendly word or a gentle squeeze of the
hand means such a lot to mum. We couldn't have chosen a better place.
Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that your mother-in-law feels safe and comfortable in Fountains Lodge. We hope to continue providing your loved one with the best possible care.

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Review from S C (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Christmas Jumper Day. I had a lovely morning with Mum at Fountain Lodge today. There was tea, mince pies, lots of selfies, and laughs. The staff put a lot of effort into the day—everyone had a Christmas jumper on and was very good at making residents feel special and have a good time.
Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

Thank you for your feedback. It is great to hear that your Mum had a lovely day at Fountain Lodge Care Home with the staff and other residents. We hope to continue providing your loved one with the best possible care.

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Review from S T (Daughter-in-law of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law settled very quickly. She enjoys her room and the many activities. Staff are happy caring and very knowledgable and always have a smile. The home is clean and feels more like a hotel than a care home. We enjoy walks in the lovely garden and drinks in the relaxing reception/cafe area.
Residents are put first and foremost, and we can relax knowing that she is safe and being cared for.
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "happy caring and very knowledgeable and always have a smile" being used to describe our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from T T (Resident) assisted by family/friend published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy living here.
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from M D (Sister-in-law of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my sister-in-law could no longer cope alone due to Dementia and Parkinsons she moved to Fountains Lodge. I was worried she would miss her home but she loves it at Fountains it looks on the staff as friends.
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible and hope that you all feel like a part of our Fountains Lodge family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Catherine S (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Fountains Lodge staff are incredibly caring and have been looking after my father, who has dementia, so well. Facilities are good, everything is extremely clean and residents are treated with dignity and respect. The staff take time to communicate well with family. I am so glad my father is here and
is being looked after to a very high standard.
Reply from Maria Ricketts, Customer Care Adviser at Fountains Lodge Care Home

Thank you for your kind words. It is always nice to hear words like "dignity" and "respect" being used to describe our care. We are looking forward to see you again.

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Review from R S (Granddaughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely and caring staff and we are always kept up to date with his activities and doings. Residents all seem cared for and content. Facilities are always clean and homely. Regular group activities to get residents out of their rooms and interact.
Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to leave a review for Fountains Lodge Care Home. We are thrilled to hear you describe the staff as "lovely" and "caring" and are so happy that all of our residents seem so well cared for. We hope your loved one continues to enjoy their stay!

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Review from Emma R (Daughter of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Fountains Lodge since May 23 and despite deteriorating due to her dementia, she is really happy and content. All the staff are amazing, it's like having an extended family for mum and us. From the welcome we get from the wonderful reception/office team, and the staff on the nurses' stations
(sometimes even a hug), to a friendly chat and updates from the carers, and the inclusion from the activities team. I could not be more appreciative of all they do for us as a family.
Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to leave the staff at Fountains Lodge Care Home such a lovely review! We are so pleased to hear that your mum is happy and content within the home. It is always wonderful to hear such lovely words about the staff within our care home. We find that they really make the experience for residents and it sounds as if that is definitely true in this case! We hope that your mum continues to enjoy her stay within the home.

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Review from Chris M (Son of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Fountains Lodge are truly amazing at what they do. They are all extremely friendly, professional, helpful and take the time to get to know the residents and their families. Whenever myself and my daughter visit, we are always warmly welcomed by all staff. The care home has a wide range
of activities for all residents including morning quizzes, and exercise classes and also often has singers come in to sing to all the residents. They also occasionally go out on little outings, my mum recently went to a garden centre and had lunch there! We were unsure about moving my mum into a home. We didn't know how well she would do or cope with such a big change. But in the short space of a few months, she has settled amazingly, and made friends with a few of the residents there and also the staff. Thank you so much Fountain Lodge and all the staff there for being so supportive and amazing!
Reply from Maria Ricketts, Customer Care Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Helen M (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been at Fountains Lodge for just over a year. Overall he receives really good care and the staff have a lovely manner with the residents. Staff turnover is low which I think says a lot about the carers. Staff are very friendly and welcoming through from reception to carers to Activities team.
Can't fault the Activities schedule and the engagement - there is always something going on. My dad doesn't always want to go to them but the staff have been amazing in persuading him and I often see pictures of him enjoying himself at activities on the Facebook group. My dad is happy and content and I would recommend Fountains Lodge.
Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the delicious meals, activities and high standards of care provided at Fountains Lodge Care Home. It is lovely to hear that your Dad is enjoying his time with us and he is happy. If there is anything we can do to make your Dad's stay as comfortable as possible, please do let us know.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Fountains Lodge Care Home is calculated as follows: ( (327 Excellents x 5) + (92 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 432 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Fountains Lodge Care Home

What types of Care is Fountains Lodge Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fountains Lodge Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Fountains Lodge Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fountains Lodge Care Home to the centre of Tunbridge Wells?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fountains Lodge Care Home to verify any information. View our terms and conditions. Fountains Lodge Care Home has an Enhanced Service - more info.