Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ

Fountains Lodge Care Home, Tunbridge Wells, Kent
Fountains Lodge Care Home, Tunbridge Wells, Kent
Fountains Lodge Care Home, Tunbridge Wells, Kent

Fountains Lodge is a purpose built home offering nursing, dementia and palliative care. They offer short stays too, to help both carers and their elderly loved ones at times when they need a break or a little extra support. It could be that you’re going away and you want peace of mind that you’re loved one won’t be on their own, or they might need to recuperate after an operation or illness.

All bedrooms are tastefully decorated and offer ensuite facilities, while some come with patio doors providing direct garden access. The home also has its own cinema and café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Fountains Lodge is situated in Southborough, Tunbridge Wells a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

At Fountains Lodge, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.

Group: Bupa Care Homes

Person in charge: Ashley Haydon (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 74

Rooms with ensuite WC: 74

Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Fountains Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Fountains Lodge Care Home has a Review Score of 9.1 (9.104)

The Review Score of 9.1 (maximum of 10) for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Fountains Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.428 for Fountains Lodge Care Home is calculated as follows: ( (167 Excellents x 5) + (70 Goods x 4) + (30 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 276 Ratings = 4.428

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.676 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 10 Reviews ÷ 14.8 Target = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    6
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fountains Lodge Care Home?

  • Extremely LIKELY
    19
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Fountains Lodge Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • more

This home has looked after my father for two and a half years. The building is purpose built and is well maintained and equipped. The standard of care and kindness shown to my father by staff at all levels, from cleaners to the manager is exemplary. Consequently, the atmosphere is calm and friendly and my father seems contented and secure.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 21 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My mother was in the downstairs part of the building.
Some of the staff were very caring and kind (especially the activities lady).
Some were brusque and not caring at all.
Overall a pretty mixed experience.

How likely would you be to recommend Fountains Lodge Care Home? Unlikely

Average Rating: 

 3 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Very Poor

Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 10 Nov 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

My husband has been a resident of Fountains Lodge since September 2016, needing full nursing care. From that time the carers, nurses, administrative staff and the manager have looked after him well, also the staff in the kitchen, housekeeping and laundry - every department in fact.
Activities staff have involved him as much as possible considering his disabilities. There are some things which it is difficult to point out with just a tick in a box. These are the patience, compassion and understanding shown to my husband and also to me, which has been exceptional.
Although our family live some distance away, they are welcomed and made to feel at home and I have complete confidence that my husband will be well cared for whenever I am away visiting them.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 09 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. This must give you such peace of mind when you are away visiting your family, knowing that your husband is well cared for and safe.

Very helpful staff.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 07 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My sense of relief finding Fountains Lodge was immense.
My father is looked after beautifully - he is safe, well fed and treated with great kindness and respect.
The home manager, a rare combination of the personal and professional.
The atmosphere is warm and affectionate - all made possible because of the brilliant staff.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 27 Oct 2017:

Thank you for your review and kind words about our staff. It is lovely to hear how well looked after your father is, this must give you such peace of mind knowing that he is safe and well.

Fountains Lodge Care Home has such a nice "vibe" about it and the staff are friendly and approachable. Nothing is ever too much trouble for them. I always feel that my grandma is in safe hands and I know that the staff will call me if there are any problems. There are always activities on and all the residents are included which is nice to see! It was a hard decision putting grandma in a home but we made the right decision. Fountains is amazing.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 20 Oct 2017:

Thank you for your review. It must put your mind at rest knowing that your grandma is well cared for, I hope that she is enjoying all the different activities. It is the little things like a smile that makes all the difference and gives it a more homely atmosphere.

My sincere report on Fountains Lodge Care Home is listed below:
How can you improve on perfect!
All the staff are so attentive.
All my worries (if I have any) are dealt with.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 18 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Having your father go into a home is a horrendous thing, particularly when you co-cared for him full time for the previous immediate period. I was concerned if my father's innate physical ability and desire to walk and move would be curtailed but although he is now much more sedentary due to the progression of the disease, he has been able to walk freely in long corridors, big lounges and a garden.

There are some care staff who you can tell have the knowledge and experience of being in an environment and interacting with, specifically, elderly people with Alzheimer's. They don't judge and try to tell you what would be good to do because it is presumed you don't know. When you are visiting, they give you that time with your loved one.

It seems a good, respectful, trying place. Thank you.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 06 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

In the two years my husband has been in this care home he has consistently received the very best of care by all the staff. The excellent management team ensure that standards across the board are the highest calibre. Thus the carers and nursing staff are efficient, attentive, friendly, compassionate and cheerful. The home itself is bright and clean and the garden provides additional sensory opportunities. Meals are nutritious with all needs catered for.
I am so grateful and relieved that my husband is safe and comfortable. I cannot praise this particular care home highly enough.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 28 Sep 2017:

Thank you for your review. I'm so glad to hear that your husband is settled and that you have peace of mind knowing that he is safe and well cared for.

I am happy with the care my wife receives.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 21 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

As power of attorney for a friend of 30 years, I visited many homes until I came across Fountains Lodge.
I knew instantly this was going to be the perfect place in all regards.
From meeting somebody in accounts initially, and over the last seventeen months getting to know the staff, I realise more and more I made the correct decision.
They are a truly dedicated team and it does not matter what time of the day/night I visit, everything is run professionally with added love and care.
Her room is always immaculate and so is she.
I am treated exceptionally well too and feel it really is home from home.
I have highly recommended Fountains Lodge to a friend and her mother in law is now a resident.
She joined Fountains Lodge two months ago.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jamie, National Development Manager at Fountains Lodge Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I have found the care given to my wife, who has Alzheimer's, to be excellent. The staff are all delightful and generally know where she is (she is a wanderer!). Her care plan has been amended to include a daily walk with one of the carers. The atmosphere is always welcoming and no request is too much trouble.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer service administrator at Fountains Lodge Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Carers are compassionate and hard-working. They work in my mother's best interests. Her Parkinsons is very difficult as it affects her inconsistently and coupled with another disability, it means her requirements are unusual but as demanding as other residents. The home is not perfect, but we regard it very highly and are very grateful for the level of care provided.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 20 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother needed a care home that would cater for memory loss and rehab after encephalitis. Fountains is a purpose built 'new' home (open 2 years) with a beautiful garden that the residential floor, can freely use. My mother has been looked after on both floors and the care has been superb. I have spent many hours there with my mother and have never once heard a bad remark or experienced anything but utmost respect for residents. The new manager is very approachable and seems to be doing a great job whilst also developing the activities side, making life more interesting and stimulating for those with dementia.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 18 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

We know our relative will be treated compassionately and caringly at the home and when we are not there we know they are safe and cared for. Staff, however, busy will always find time to discuss any concerns we may have about our relative and are prompt to contact us if they themselves have any concerns. The home provides a good range of activities each day and had many events and shows over Xmas. Many residents were singing and dancing with pleasure etched on their faces.

How likely would you be to recommend Fountains Lodge Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 18 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife of 85 was a resident and died there on 21st December 2016, had been in the home, both residential and nursing sections for the last twelve months. She suffered from advanced dementia and was unable to stand or walk and had severe breathing problems. I too was given every help and assistance, especially in her dying days. The home is not perfect, but hard to find fault. If there were any concerns the management and staff listened, took notice and quickly rectified the position. Relatives and residents are consulted and advised where necessary. In addition to the care and attention from all concerned, including younger members, the food is good, activities greatly improved and the gardens a pleasure to take residents during the year. The right people have been promoted and given authority. I have had experience with other homes and this is by far the best. To me, the final test is: - as a 90-year-old, would I be prepared and happy to become a resident there, possibly in my final months or years - without a doubt yes.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 13 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

Observed residents unsupervised for period in excess of 30 minutes. Observed carer placing soiled pad on soft furnishing. Cushion removed for deep cleaning and chair left without a cushion for weeks. Resident left unattended in room after falling and injuring head. With too many continuing concerns regarding the level of care at this home, there is only one way to deal with the situation ... move to an alternative provider.. done!

How likely would you be to recommend Fountains Lodge Care Home? Extremely Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 19 Jan 2017:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com or calling 0113 381 6293 so that we can discuss this feedback further?

My Mother took up residence in difficult circumstances. Nothing phased the staff. They simply got on with helping Mum as best they could. I was always kept informed of all that was being done and what the plan was. It was tough going to start with but three months on and Mum is now in the best state possible for her to be in. She is calm and occupied happily with activities. All of which is a testament to the dedication of the carers. Whenever I visit, I am welcomed, whatever day of the week or time of day. I am particularly pleased to see that the carers are really getting to understand who Mum is and what she is capable of. The philosophy is to make the residents lives as happy as possible. I and other family members have peace of mind knowing that Mum is being treated with respect in a safe and stimulating environment. I have already recommended Fountains Lodge to others and I will continue to do so.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

An excellent car home; the staff are brilliant as are the facilities. My mother settled into her new home very quickly and is enjoying life there. She particularly loves the quality and choice of food available and the kind and attentive staff. Full credit to the manager and his team for creating such a great environment, and one that allows me to have peace of mind that my mother is being given the highest standard of care.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 26 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The ability for residents to take ad hoc or organised trips outside the care home seems to us limited.

We have noticed a fall off in the quality of restaurant food during the last 12 to 18 months.

There have been occasions when we have experienced resident uncleanliness (by smell) at time of visit.

However, staff are always helpful and caring.

How likely would you be to recommend Fountains Lodge Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 25 Nov 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

It is abundantly clear as soon as you walk into Fountains Lodge that you are entering a caring community. The staff are exceptionally friendly and all seem to be aware of mothers health and wellbeing. Mother is well cared for, her room is kept clean, and her personal appearance is always as she herself would expect it to be. The carers are all exceptional.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 21 Nov 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

My wife has settled well into Fountains Lodge since her admission in September 2015. Apart from a brief spell with bed sores on her heels in November 2015 she has been looked after very well. Once this problem was identified it was dealt with promptly and efficiently. She seems relaxed and contented and is maintaining her weight. The staff are friendly and helpful.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff and management team at Fountains Lodge have made every effort to ensure that my mother's move to residential care was a success. The staff are caring, considerate and respectful. Your comments are listened to and acted upon. Visitors and if appropriate, ongoing connections with previous local activities are encouraged. Above all, Fountains Lodge appreciates that this is a major step both for the family and the resident, and are supportive on all levels.

How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Submit a Review for Fountains Lodge Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fountains Lodge Care Home