13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
Fountains Lodge is a purpose built home offering nursing, dementia and palliative care. They offer short stays too, to help both carers and their elderly loved ones at times when they need a break or a little extra support. It could be that you’re going away and you want peace of mind that you’re loved one won’t be on their own, or they might need to recuperate after an operation or illness.
All bedrooms are tastefully decorated and offer ensuite facilities, while some come with patio doors providing direct garden access. The home also has its own cinema and café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.
Fountains Lodge is situated in Southborough, Tunbridge Wells a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.
At Fountains Lodge, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.
Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.
There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.
Group: Bupa Care Homes
Person in charge: Ashley Haydon (General Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 74 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke
Admission Information: Ages 65+.
Single Rooms: 74
Rooms with ensuite WC: 74
Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Fountains Lodge Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Fountains Lodge Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.525 for Fountains Lodge Care Home is calculated as follows: ( (225 Excellents x 5) + (71 Goods x 4) + (30 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 335 Ratings = 4.525
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 16 Reviews ÷ 14.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Fountains Lodge Care Home has a Review Score of 9.5 (9.525) from 28 Reviews
Review submitted from a Postal Card by Rebecca M (Niece of Resident) on Wednesday 4 April 2018. Relates to March 2018.
I visit my aunt regularly. She is always immaculate and very well cared for. The staff treat her with the utmost dignity and never forget her as a person with a history who has had a full active life.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Natalie Krisman, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 11 Apr 2018:
Thank you for your review about Fountains Lodge and the high standards of care there.
Review submitted from a Website Submission by Lou T (Daughter of Resident) on Tuesday 20 March 2018. Relates to March 2018.
I now have both parents being cared for at Fountains. I can't speak highly enough of the care that they are receiving. From the manager to the cleaners, everyone is part of the team. In the two years, I have never once heard anyone be anything but courteous, kind, encouraging and understanding with residents (and I can overhear everything being there so often).
The staff go out of their way to provide an environment that provides comfort, cleanliness and care. They are upbeat, keep in touch and do as much as they can to help, coming up with coping strategies for inevitable problems that crop up.
The manager is excellent and I feel that the home has flourished in terms of what it is offering residents and especially in the continuity of care (so very important with dementia) since he arrived a couple of years ago.
There are staff who are in charge of activities. Music plays a bit part in the home, the food is fabulous, most home cooked. Great garden too. Thank you Fountains.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 21 Mar 2018:
Thank you for your review and kind words. It's so nice to hear that your parents are happy and that you have peace of mind knowing that they are safe and well cared for.
Review submitted from a Postal Card by Rosie W (Wife of Resident) on Wednesday 14 March 2018. Relates to October 2017.
My husband has been in the care of Fountains Lodge for 3 1/2 years. In that time I have had no cause for complaints and I would recommend to anyone seeking a caring, efficient environment for a relative under the care of the manager.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 15 Mar 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
Review submitted from a Postal Card by P C (Daughter of Resident) on Friday 9 March 2018. Relates to February 2018.
My mother has been a resident at Fountains Lodge for 15 months, she has settled well and is hugely appreciative of the kindness of the staff great care and respect given to her, the good food, engaging activities and lovely environment. The garden is a special delight in mild weather. There is always a staff member or activities organiser to help or comfort. The home is well managed and comments are always listened and responded to.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 09 Mar 2018:
Thank you for your review and kind words. It is lovely to hear that your mother has settled and is well cared for.
Review submitted from a Postal Card by Anne R (Daughter of Resident) on Wednesday 7 March 2018. Relates to February 2018.
Really friendly, caring staff. They have made my dad's transition from residential to nursing as easy as possible for him. A fabulous team of staff in residential also.
We really cannot thank them enough.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 08 Mar 2018:
Thank you for your review and such kind words. I hope that your dad is now settled in his care and that you and your family have peace of mind knowing that he is safe and well cared for.
Review submitted from a Postal Card by Peter T (Resident) on Wednesday 7 March 2018. Relates to February 2018.
Having lived in this care home for the past four months and having visited my wife here for past three years I think I have a good insight to the running of this home which I must say is very good in every way possible.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 07 Mar 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
Review submitted from a Postal Card by Janet A (Daughter of Resident) on Friday 2 March 2018. Relates to February 2018.
Sadly mum's dementia has deteriorated to the extent that she has been bed-bound since the beginning of the year. At all times she is treated with the greatest respect for her dignity, genuine affection and gentle humour to ensure life remains as comfortable and "normal" as possible. The support given to myself is equally superb. If you had a category higher than excellent I would award it to all the staff of Fountains Lodge!
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 05 Mar 2018:
Thank you for your review. I'm so sorry to hear that your mum's dementia has deteriorated. It must give you peace of mind knowing that she is safe and well cared for and that you are supported as well which is just as important to us.
Review submitted from a Website Submission by S H (Daughter of Resident) on Thursday 15 February 2018. Relates to February 2018.
My mother has been a resident since October 2015. She receives dementia and nursing care.
The staff give Mum great care and support and she is always treated with dignity. Although she is confined to a wheelchair and can’t remember who or where she is half the time, she remains happy. Her bedroom is spacious and she has her own furniture to make her feel at home. She enjoys her walks around the garden with me or a staff member. I am made to feel welcome whenever I turn up, as are friends and other families. As care homes go, she couldn’t be in a better place. Thank you, Fountains.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 19 Feb 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.
Review submitted from a Postal Card by Mark A (Son of Resident) on Tuesday 21 November 2017. Relates to November 2017.
This home has looked after my father for two and a half years. The building is purpose built and is well maintained and equipped. The standard of care and kindness shown to my father by staff at all levels, from cleaners to the manager is exemplary. Consequently, the atmosphere is calm and friendly and my father seems contented and secure.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 21 Nov 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by C T (Daughter of Resident) on Thursday 9 November 2017. Relates to February 2017.
My mother was in the downstairs part of the building.
Some of the staff were very caring and kind (especially the activities lady).
Some were brusque and not caring at all.
Overall a pretty mixed experience.
How likely would you be to recommend Fountains Lodge Care Home? Unlikely
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Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 10 Nov 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
Review submitted from a Postal Card by B C (Wife of Resident) on Thursday 9 November 2017. Relates to October 2017.
My husband has been a resident of Fountains Lodge since September 2016, needing full nursing care. From that time the carers, nurses, administrative staff and the manager have looked after him well, also the staff in the kitchen, housekeeping and laundry - every department in fact.
Activities staff have involved him as much as possible considering his disabilities. There are some things which it is difficult to point out with just a tick in a box. These are the patience, compassion and understanding shown to my husband and also to me, which has been exceptional.
Although our family live some distance away, they are welcomed and made to feel at home and I have complete confidence that my husband will be well cared for whenever I am away visiting them.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 09 Nov 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. This must give you such peace of mind when you are away visiting your family, knowing that your husband is well cared for and safe.
Review submitted from a Postal Card by S L (Son of Resident) on Friday 3 November 2017. Relates to October 2017.
Very helpful staff.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 07 Nov 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Jane H (Daughter of Resident) on Friday 27 October 2017. Relates to October 2017.
My sense of relief finding Fountains Lodge was immense.
My father is looked after beautifully - he is safe, well fed and treated with great kindness and respect.
The home manager, a rare combination of the personal and professional.
The atmosphere is warm and affectionate - all made possible because of the brilliant staff.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 27 Oct 2017:
Thank you for your review and kind words about our staff. It is lovely to hear how well looked after your father is, this must give you such peace of mind knowing that he is safe and well.
Review submitted from a Postal Card by Maria H (Granddaughter of Resident) on Wednesday 18 October 2017. Relates to October 2017.
Fountains Lodge Care Home has such a nice "vibe" about it and the staff are friendly and approachable. Nothing is ever too much trouble for them. I always feel that my grandma is in safe hands and I know that the staff will call me if there are any problems. There are always activities on and all the residents are included which is nice to see! It was a hard decision putting grandma in a home but we made the right decision. Fountains is amazing.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 20 Oct 2017:
Thank you for your review. It must put your mind at rest knowing that your grandma is well cared for, I hope that she is enjoying all the different activities. It is the little things like a smile that makes all the difference and gives it a more homely atmosphere.
Review submitted from a Postal Card by Bob T (Brother of Resident) on Tuesday 17 October 2017. Relates to October 2017.
My sincere report on Fountains Lodge Care Home is listed below:
How can you improve on perfect!
All the staff are so attentive.
All my worries (if I have any) are dealt with.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 18 Oct 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by L S (Daughter of Resident) on Thursday 5 October 2017. Relates to October 2017.
Having your father go into a home is a horrendous thing, particularly when you co-cared for him full time for the previous immediate period. I was concerned if my father's innate physical ability and desire to walk and move would be curtailed but although he is now much more sedentary due to the progression of the disease, he has been able to walk freely in long corridors, big lounges and a garden.
There are some care staff who you can tell have the knowledge and experience of being in an environment and interacting with, specifically, elderly people with Alzheimer's. They don't judge and try to tell you what would be good to do because it is presumed you don't know. When you are visiting, they give you that time with your loved one.
It seems a good, respectful, trying place. Thank you.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home responded to this review on 06 Oct 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Anne S (Wife of Resident) on Thursday 28 September 2017. Relates to September 2017.
In the two years my husband has been in this care home he has consistently received the very best of care by all the staff. The excellent management team ensure that standards across the board are the highest calibre. Thus the carers and nursing staff are efficient, attentive, friendly, compassionate and cheerful. The home itself is bright and clean and the garden provides additional sensory opportunities. Meals are nutritious with all needs catered for.
I am so grateful and relieved that my husband is safe and comfortable. I cannot praise this particular care home highly enough.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Fountains Lodge Care Home responded to this review on 28 Sep 2017:
Thank you for your review. I'm so glad to hear that your husband is settled and that you have peace of mind knowing that he is safe and well cared for.
Review submitted from a Postal Card by E L (Friend of Resident) on Thursday 30 March 2017. Relates to March 2017.
As power of attorney for a friend of 30 years, I visited many homes until I came across Fountains Lodge.
I knew instantly this was going to be the perfect place in all regards.
From meeting somebody in accounts initially, and over the last seventeen months getting to know the staff, I realise more and more I made the correct decision.
They are a truly dedicated team and it does not matter what time of the day/night I visit, everything is run professionally with added love and care.
Her room is always immaculate and so is she.
I am treated exceptionally well too and feel it really is home from home.
I have highly recommended Fountains Lodge to a friend and her mother in law is now a resident.
She joined Fountains Lodge two months ago.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jamie, National Development Manager at Fountains Lodge Care Home responded to this review on 30 Mar 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Christopher L (Husband of Resident) on Friday 20 January 2017. Relates to January 2017.
I have found the care given to my wife, who has Alzheimer's, to be excellent. The staff are all delightful and generally know where she is (she is a wanderer!). Her care plan has been amended to include a daily walk with one of the carers. The atmosphere is always welcoming and no request is too much trouble.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Jayne Duck, Customer service administrator at Fountains Lodge Care Home responded to this review on 24 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by A D (Daughter of Resident) on Friday 20 January 2017. Relates to December 2016.
Carers are compassionate and hard-working. They work in my mother's best interests. Her Parkinsons is very difficult as it affects her inconsistently and coupled with another disability, it means her requirements are unusual but as demanding as other residents. The home is not perfect, but we regard it very highly and are very grateful for the level of care provided.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 20 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Jennifer C (Relative of Resident) on Monday 16 January 2017. Relates to December 2016.
We know our relative will be treated compassionately and caringly at the home and when we are not there we know they are safe and cared for. Staff, however, busy will always find time to discuss any concerns we may have about our relative and are prompt to contact us if they themselves have any concerns. The home provides a good range of activities each day and had many events and shows over Xmas. Many residents were singing and dancing with pleasure etched on their faces.
How likely would you be to recommend Fountains Lodge Care Home? Likely
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Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 18 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by G P (Husband of Resident) on Friday 13 January 2017. Relates to December 2016.
My wife of 85 was a resident and died there on 21st December 2016, had been in the home, both residential and nursing sections for the last twelve months. She suffered from advanced dementia and was unable to stand or walk and had severe breathing problems. I too was given every help and assistance, especially in her dying days. The home is not perfect, but hard to find fault. If there were any concerns the management and staff listened, took notice and quickly rectified the position. Relatives and residents are consulted and advised where necessary. In addition to the care and attention from all concerned, including younger members, the food is good, activities greatly improved and the gardens a pleasure to take residents during the year. The right people have been promoted and given authority. I have had experience with other homes and this is by far the best. To me, the final test is: - as a 90-year-old, would I be prepared and happy to become a resident there, possibly in my final months or years - without a doubt yes.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 13 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
Review submitted from a Website Submission by Jean W (Wife of Resident) on Wednesday 11 January 2017. Relates to December 2016.
Observed residents unsupervised for period in excess of 30 minutes. Observed carer placing soiled pad on soft furnishing. Cushion removed for deep cleaning and chair left without a cushion for weeks. Resident left unattended in room after falling and injuring head. With too many continuing concerns regarding the level of care at this home, there is only one way to deal with the situation ... move to an alternative provider.. done!
How likely would you be to recommend Fountains Lodge Care Home? Extremely Unlikely
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Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 19 Jan 2017:
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com or calling 0113 381 6293 so that we can discuss this feedback further?
Review submitted from a Website Submission by Richard (Son of Resident) on Tuesday 22 November 2016. Relates to November 2016.
My Mother took up residence in difficult circumstances. Nothing phased the staff. They simply got on with helping Mum as best they could. I was always kept informed of all that was being done and what the plan was. It was tough going to start with but three months on and Mum is now in the best state possible for her to be in. She is calm and occupied happily with activities. All of which is a testament to the dedication of the carers. Whenever I visit, I am welcomed, whatever day of the week or time of day. I am particularly pleased to see that the carers are really getting to understand who Mum is and what she is capable of. The philosophy is to make the residents lives as happy as possible. I and other family members have peace of mind knowing that Mum is being treated with respect in a safe and stimulating environment. I have already recommended Fountains Lodge to others and I will continue to do so.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 25 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Adrian C (Son of Resident) on Sunday 20 November 2016. Relates to November 2016.
An excellent car home; the staff are brilliant as are the facilities. My mother settled into her new home very quickly and is enjoying life there. She particularly loves the quality and choice of food available and the kind and attentive staff. Full credit to the manager and his team for creating such a great environment, and one that allows me to have peace of mind that my mother is being given the highest standard of care.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 26 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by John (Nephew of Resident) on Sunday 20 November 2016. Relates to November 2016.
The ability for residents to take ad hoc or organised trips outside the care home seems to us limited.
We have noticed a fall off in the quality of restaurant food during the last 12 to 18 months.
There have been occasions when we have experienced resident uncleanliness (by smell) at time of visit.
However, staff are always helpful and caring.
How likely would you be to recommend Fountains Lodge Care Home? Likely
Overall Standard
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
Rooms
Value for Money
Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 25 Nov 2016:
Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Website Submission by David (Son of Resident) on Friday 18 November 2016. Relates to November 2016.
It is abundantly clear as soon as you walk into Fountains Lodge that you are entering a caring community. The staff are exceptionally friendly and all seem to be aware of mothers health and wellbeing. Mother is well cared for, her room is kept clean, and her personal appearance is always as she herself would expect it to be. The carers are all exceptional.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 21 Nov 2016:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”
Review submitted from a Website Submission by Alan (Husband of Resident) on Friday 18 November 2016. Relates to November 2016.
My wife has settled well into Fountains Lodge since her admission in September 2015. Apart from a brief spell with bed sores on her heels in November 2015 she has been looked after very well. Once this problem was identified it was dealt with promptly and efficiently. She seems relaxed and contented and is maintaining her weight. The staff are friendly and helpful.
How likely would you be to recommend Fountains Lodge Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Fountains Lodge Care Home