Submit a Review for Fountains Lodge Care Home
13 - 17 London Road, Southborough, Tunbridge Wells, TN4 0RJ
View full details of Fountains Lodge Care HomeLatest Reviews for Fountains Lodge Care Home
26 March 2026
I have been in Fountains Lodge for 2 months. I have been well looked after. The staff were very friendly and professional. The food was excellent and the entertainment excellent, the room was very clean and had everything I needed.
24 March 2026
My overall view of this care home is very good and the majority of staff are excellent. There have been a few issues I have been unhappy about but if I have mentioned them they have generally been addressed.
13 March 2026
My brother and I could not of wished for a betterhome for our father. The staff are amazing, nothing is too much trouble, and they are always on hand. My father is settled and happy, his room is so homely, and the food is great. It truly is a wonderful home. I would definitely recommend Fountains
Lodge.
05 March 2026
I would like to thank all the staff that looked after my Mum for the 14 months whilst in your care. I am truly grateful for the kindness, patience and respect you gave to her especially in her final days. It bought me comfort knowing that she was in caring hands.
I would also like to say how well
the staff supported me through difficult times and how I always felt comfortable with them. They were always transparent supportive and helpful.
I will always have fond memories of them and would like to thank them all for their care and dedication.
03 March 2026
After looking at several homes for my
Mother who has Alzheimer's , I found fountain lodge the best . I noticed how caring and professional the staff was and the interaction was fantastic they knew all the residents names . The activity staff make a huge effort with every resident to try and
involve them and to make there day better with so many different things to stimulate them. Management were particularly helpful
To my mother's needs and provided
her with the best location and room which was very spacious and clean and she felt content and happy with. Like home from home. They have a wonderful garden to provide bbq s and fetes in the summer for all residents to enjoy one another's company and make new friends. Catering staff have been wonderful providing mum with fantastic food and yummy cake ! And even a sneaky non alcoholic beverage . James the Maintance man was so willing to help with mum's decor in her room. Overall I can't fault fountain lodge even down to the cleaners .
26 January 2026
We did have quite a few issues initially with laundry which now seems to have resolved itself, but at the time was very stressful. Whilst the food is very good and nutritious and care is taken when presented to residents - it does seem that what is advertised is often not what is served to residents
and sometimes it is not just one course but all three - which is disappointing especially when you discuss prior to dinner what the person is going to be eating on that day. On one occasion my father was given a corn beef sandwich despite the fact he is a pescatarian- when we enquired about it a response by one staff member was "he chose it". We did feel that we needed to point out that my father had dementia and although he might have chosen it he would not really know what it was and felt that more care could have been shown in terms of encouraging a different choice. As a consequence the sandwich was not eaten which meant he didn't have lunch as he didn't like it.
23 January 2026
Fountains Lodge is modern, airy, light, clean and well laid out. The staff are very professional, give good feedback, are very caring and observant. The activities are very varied, the food excellent, and the gardens safe and well laid out.
10 November 2025
We have just recently moved my father in-law into this home wow what can I say , it's the best thing we ever done , the staff go out there way for residents and their visitors . My father inlaw was very distressed what with moving one home to another . Fountains has regained his confidence which we
are so pleased . Thank you so much to each and everyone of the staff
30 October 2025
My mother-in-law has been living at Fountains Lodge for nearly 3 years. She arrived in a very poorly state and since that day, with the care and expertise of the staff, at nearly 88 is in the best spirits and health she can be at this great age! She is happy and content and considers Foundtains
Lodge as home, and is always happy to go back after a day out with the family. We cannot thank everyone enough for their love, respect, care and fun, which makes Fountains the lovely home it is.
30 October 2025
Can't fault the home in anyway.
Top class. All the staff are brilliant with the residence and visitors.
Rooms brilliant. Food looks amazing.
Clean throughout the home.
Gardens are lovely and looked after.
I have no negative to say about this home.
13 October 2025
I moved here over 2 years ago.
I love my own ensuite room with patio access to the garden. I am content and happy.
The staff are very attentive and caring. I have made a circle of friends with whom I dine daily and enjoy my glass of wine!
I thoroughly recommend living here.
16 September 2025
Lovely to see resident dancing on their fun day. Having ice cream from the van. Staff dressed up with masks, etc, taking photos and encouraging residents to sing along. Excellent afternoon. Well done.
04 August 2025
Mam seems to have settled into Fountains Lodge, although her memory and understanding of what is happening is deteriorating quickly. The staff seems caring and compassionate, and if there is a problem, they will try to deal with it.
11 June 2025
My mum has spent 3 months at Fountains Lodge and we are incredibly grateful for the wonderful care she has received there. All the staff are very warm and welcoming and she has been very happy there. I am extremely thankful for all the support I've received as a relative and wouldn't hesitate to
recommend Fountains Lodge to other families.
05 June 2025
My mum-in-law arrived at Fountains Lodge in February 2024 after a very stressful few weeks in hospital only to be told she sadly didn't have long we were lucky enough for a room becoming available and close to family too. The care home itself is lovely, it's bright, plenty of space, the rooms are
decorated nicely and it was clean. We settled my mum-in-law in and staff could not have been more accommodating and helpful and kind too as obviously it was stressful for everyone. Well 15 months on and we have sadly just lost my mum-in-law so that time originally given went on far longer than was expected and Fountains lodge became my second home, as visited most days. The staff have been outstanding, not only looking after their resident but us as a family too and right up to the very end their kindness and support has meant a great deal. They have kept us informed right from the start and provided outstanding care from the nurses, carers, catering staff, activity staff to office / reception
19 May 2025
I am extremely happy with the care my dad has received at Fountains. He is happy, content and settled, and when I visit him, he is always excited to tell me what he has been doing. The warmth of the staff, along with their caring and professional manner, is first class. They are supportive of my dad
and welcoming and friendly to me and my family. Would recommend Fountains to anyone looking for a care home.
01 May 2025
All staff are extremely caring and are genuinely interested in what makes the residents happy. The home is kept very clean and the meals appear very nutritious. Safety is paramount and residents are treated with respect
24 April 2025
Caring staff, lots of stimulating, entertainment, nice building with lovely gardens. My Mum is as happy as can be there. She enjoys the restaurant style meals shared with her friends...new ones each visit. All staff really engage with her. We are really pleased with the ongoing care and her home.
11 April 2025
Mum has been at Fountains Lodge since 2022 due to her complex physical and mental care needs. The care shown has been exemplary, and I have nothing but praise for the nursing staff. The facilities are always clean and well maintained, and the staff show genuine concern for the wellbeing of the
residents. I wish all care homes were this good!
10 April 2025
Cannot fault the kind and patient staff, great facilities and comfortable accommodation. The team work hard to make every day interesting and it's great to see my Dad feels truly at home, joining in with activities, enjoying the garden and loving the food. Thank you Fountains!
Latest Reviews for Fountains Lodge Care Home
26 March 2026
I have been in Fountains Lodge for 2 months. I have been well looked after. The staff were very friendly and professional. The food was excellent and the entertainment excellent, the room was very clean and had everything I needed.
24 March 2026
My overall view of this care home is very good and the majority of staff are excellent. There have been a few issues I have been unhappy about but if I have mentioned them they have generally been addressed.
13 March 2026
My brother and I could not of wished for a betterhome for our father. The staff are amazing, nothing is too much trouble, and they are always on hand. My father is settled and happy, his room is so homely, and the food is great. It truly is a wonderful home. I would definitely recommend Fountains
Lodge.
05 March 2026
I would like to thank all the staff that looked after my Mum for the 14 months whilst in your care. I am truly grateful for the kindness, patience and respect you gave to her especially in her final days. It bought me comfort knowing that she was in caring hands.
I would also like to say how well
the staff supported me through difficult times and how I always felt comfortable with them. They were always transparent supportive and helpful.
I will always have fond memories of them and would like to thank them all for their care and dedication.
03 March 2026
After looking at several homes for my
Mother who has Alzheimer's , I found fountain lodge the best . I noticed how caring and professional the staff was and the interaction was fantastic they knew all the residents names . The activity staff make a huge effort with every resident to try and
involve them and to make there day better with so many different things to stimulate them. Management were particularly helpful
To my mother's needs and provided
her with the best location and room which was very spacious and clean and she felt content and happy with. Like home from home. They have a wonderful garden to provide bbq s and fetes in the summer for all residents to enjoy one another's company and make new friends. Catering staff have been wonderful providing mum with fantastic food and yummy cake ! And even a sneaky non alcoholic beverage . James the Maintance man was so willing to help with mum's decor in her room. Overall I can't fault fountain lodge even down to the cleaners .
26 January 2026
We did have quite a few issues initially with laundry which now seems to have resolved itself, but at the time was very stressful. Whilst the food is very good and nutritious and care is taken when presented to residents - it does seem that what is advertised is often not what is served to residents
and sometimes it is not just one course but all three - which is disappointing especially when you discuss prior to dinner what the person is going to be eating on that day. On one occasion my father was given a corn beef sandwich despite the fact he is a pescatarian- when we enquired about it a response by one staff member was "he chose it". We did feel that we needed to point out that my father had dementia and although he might have chosen it he would not really know what it was and felt that more care could have been shown in terms of encouraging a different choice. As a consequence the sandwich was not eaten which meant he didn't have lunch as he didn't like it.
23 January 2026
Fountains Lodge is modern, airy, light, clean and well laid out. The staff are very professional, give good feedback, are very caring and observant. The activities are very varied, the food excellent, and the gardens safe and well laid out.
10 November 2025
We have just recently moved my father in-law into this home wow what can I say , it's the best thing we ever done , the staff go out there way for residents and their visitors . My father inlaw was very distressed what with moving one home to another . Fountains has regained his confidence which we
are so pleased . Thank you so much to each and everyone of the staff
30 October 2025
My mother-in-law has been living at Fountains Lodge for nearly 3 years. She arrived in a very poorly state and since that day, with the care and expertise of the staff, at nearly 88 is in the best spirits and health she can be at this great age! She is happy and content and considers Foundtains
Lodge as home, and is always happy to go back after a day out with the family. We cannot thank everyone enough for their love, respect, care and fun, which makes Fountains the lovely home it is.
30 October 2025
Can't fault the home in anyway.
Top class. All the staff are brilliant with the residence and visitors.
Rooms brilliant. Food looks amazing.
Clean throughout the home.
Gardens are lovely and looked after.
I have no negative to say about this home.
13 October 2025
I moved here over 2 years ago.
I love my own ensuite room with patio access to the garden. I am content and happy.
The staff are very attentive and caring. I have made a circle of friends with whom I dine daily and enjoy my glass of wine!
I thoroughly recommend living here.
16 September 2025
Lovely to see resident dancing on their fun day. Having ice cream from the van. Staff dressed up with masks, etc, taking photos and encouraging residents to sing along. Excellent afternoon. Well done.
04 August 2025
Mam seems to have settled into Fountains Lodge, although her memory and understanding of what is happening is deteriorating quickly. The staff seems caring and compassionate, and if there is a problem, they will try to deal with it.
11 June 2025
My mum has spent 3 months at Fountains Lodge and we are incredibly grateful for the wonderful care she has received there. All the staff are very warm and welcoming and she has been very happy there. I am extremely thankful for all the support I've received as a relative and wouldn't hesitate to
recommend Fountains Lodge to other families.
05 June 2025
My mum-in-law arrived at Fountains Lodge in February 2024 after a very stressful few weeks in hospital only to be told she sadly didn't have long we were lucky enough for a room becoming available and close to family too. The care home itself is lovely, it's bright, plenty of space, the rooms are
decorated nicely and it was clean. We settled my mum-in-law in and staff could not have been more accommodating and helpful and kind too as obviously it was stressful for everyone. Well 15 months on and we have sadly just lost my mum-in-law so that time originally given went on far longer than was expected and Fountains lodge became my second home, as visited most days. The staff have been outstanding, not only looking after their resident but us as a family too and right up to the very end their kindness and support has meant a great deal. They have kept us informed right from the start and provided outstanding care from the nurses, carers, catering staff, activity staff to office / reception
19 May 2025
I am extremely happy with the care my dad has received at Fountains. He is happy, content and settled, and when I visit him, he is always excited to tell me what he has been doing. The warmth of the staff, along with their caring and professional manner, is first class. They are supportive of my dad
and welcoming and friendly to me and my family. Would recommend Fountains to anyone looking for a care home.
01 May 2025
All staff are extremely caring and are genuinely interested in what makes the residents happy. The home is kept very clean and the meals appear very nutritious. Safety is paramount and residents are treated with respect
24 April 2025
Caring staff, lots of stimulating, entertainment, nice building with lovely gardens. My Mum is as happy as can be there. She enjoys the restaurant style meals shared with her friends...new ones each visit. All staff really engage with her. We are really pleased with the ongoing care and her home.
11 April 2025
Mum has been at Fountains Lodge since 2022 due to her complex physical and mental care needs. The care shown has been exemplary, and I have nothing but praise for the nursing staff. The facilities are always clean and well maintained, and the staff show genuine concern for the wellbeing of the
residents. I wish all care homes were this good!
10 April 2025
Cannot fault the kind and patient staff, great facilities and comfortable accommodation. The team work hard to make every day interesting and it's great to see my Dad feels truly at home, joining in with activities, enjoying the garden and loving the food. Thank you Fountains!