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Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells, Kent TN4 0RJ
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I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)
Fountains Lodge Care Home, Tunbridge Wells
Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)
Fountains Lodge Care Home, Tunbridge Wells
The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)
Fountains Lodge Care Home, Tunbridge Wells

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden...  

Care Provided by Fountains Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,465From £1,610
Nursing Dementia CareFrom £1,700From £1,870

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Contact Fountains Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Louise Eastwood (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (74)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home. There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.

Parking

  • Onsite parking available

Fountains Lodge Care Home Reviews (143)

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9.7

Fountains Lodge Care Home has a Review Score of 9.7 (9.745) out of 10, based on 36 reviews in the last 2 years. Over all time Fountains Lodge Care Home has 143 reviews.

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Review from Margaret B (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card
Overall Experience

Mum has been in Fountains Lodge Care Home for seven months and in all of that time the care has been fantastic. Mum could be hard work at times but the patience shown to her is marvellous. The food is good and plentiful and the cleanliness is A-one.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. We are so happy to hear that you find the care your Mmum receives to be fantastic. Thank you for choosing us for her care.

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Review from Stephen L (Partner of Resident) published on 14 December 2022 Submitted via Website
Overall Experience

My partner has lived at Fountains Lodge for nearly 3 years. During this time she has been treated with sympathetic courtesy and respect by all the regular staff and her needs have been promptly dealt with by the care team. Thankfully, the Covid situation has now eased a little and more freedoms are back in place which has had a calming effect on my partner's mental state. The Fountains Lodge Team are always friendly and helpful and always keep me up to speed with any issues or changes. I would not hesitate to recommend Fountains Lodge to anyone with similar needs to those of my partner.

Reply from Grace Langfield, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after, we hope to continue providing your Partner with the best possible care.

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Review from Mark R (Son of Resident) published on 16 November 2022 Submitted via Website
Overall Experience

We moved my father to Fountains Lodge with a degree of trepidation having vowed as a family never to put him into a home. The decision by the family to move him to Fountains turned out to be absolutely 100% correct. The care and attention that he received from day one from all staff was fantastic. Courteous and patient, the staff treated dad like he was one of their own relatives. He was treated with the utmost dignity right up to when he passed away. All do a terrific job in what I would say are often, trying and difficult circumstances. The home is very clean, spacious and homely with great food. I would have no hesitation in recommending Fountains Lodge. I was pleasantly surprised and amazed.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your father in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear you feel like a part of our...  

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Review from G S (Friend of Resident) published on 8 November 2022 Submitted via Website
Overall Experience

The welcome from reception is always friendly and welcoming. Always staff available to assist in reception. First appearance and feeling very positive. After visiting for a number of weeks happy to say this level stays constant. Thus feeling is then carried on throughout the home. I also notice constantly the compassion shown particularly by domestic staff.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from Neil H (Son of Resident) published on 12 September 2022 Submitted via Postal Card
Overall Experience

I'm extremely pleased with the care my mother is receiving at Fountains Lodge. The care and administration teams have been both caring and efficient, and mum has bloomed under the support and kindness she has been receiving. It was a hard decision to move mum from her flat but honestly, it was the right thing to do.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We hope Fountains Lodge care home did everything possible to make the transition as easy as possible and it's nice to hear that she has "bloomed" while in our care. We hope to continue providing your loved one with the best possible care.

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Review from L N (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card
Overall Experience

I cannot speak highly enough of the care and kindness that the staff have shown to my father during the time he has been living at Fountains Lodge. I know that he is being well looked after and that there are many planned activities, which have been well organised. Staff take time to spend with him and also update family members as to his health and well-being.

Reply from Rebecca Kellegher, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you taking the time to leave us your lovely review. It is always nice to hear positive feedback from relatives, and we hope to continue providing a high level of care for your father. Thank you for choosing Fountains Lodge Care Home.

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Review from Stephen H (Son of Resident) published on 25 August 2022 Submitted via Postal Card
Overall Experience

Even though Mum is not settled, we feel this is a lovely, kind and caring environment for her to be living in. Everyone is friendly and approachable.

Reply from Rebecca Kellegher, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.

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Review from J D (Power of Attorney of Resident) published on 23 August 2022 Submitted via Website
Overall Experience

I have acted as Power of Attorney for a resident who has lived for the past seven years at Fountains Lodge Care Home. She had spent the previous three years at another care home and found her increasingly difficult to deal with. However, right from the start, the staff at Fountains Lodge adjusted her medication, and her behaviour became normal. She positively thrived in the warm, caring environment of the home, and I was always touched by the concern of the staff, who seemed to treat her as one of their own family. In the last couple of years, she was increasingly unable to recognise those around her, but she was content, eating well and clearly in very good hands. Last month she died peacefully, and I cannot express my thanks warmly enough to the staff at all levels for making her life as happy as it could be.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. We are happy that we were able to provide your loved one with the environment she needed to thrive. Hopefully, it is comforting knowing that she received the best care possible in her final years. Thank you again for taking the time to leave your feedback.

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Review from B F (Wife of Resident) published on 3 August 2022 Submitted via Postal Card
Overall Experience

My husband has a combative stage when he joined this home, but he was never isolated by the carers and given positive encouragement. Later when he was taking medication for the first time he began to entertain and dance and sing to try and make a happy atmosphere. He was encouraged by the staff once again and began to find people to talk to. To join a home is a long journey and he has been helped along the journey by caring staff and encouragement.

Reply from Rebecca Kellegher, Customer Service Adviser at Fountains Lodge Care Home

We are happy to hear Fountains Lodge care home did everything to make the transition as easy as possible for your husband and that he never felt isolated. It is always nice to hear from family members feeling that their loved one is cared for and looked after. Thank you for your lovely review.

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Review from M H (Goddaughter of Resident) published on 20 April 2022 Submitted via Postal Card
Overall Experience

Fountains have looked after my grandma for 6 years and I think they are amazing. Nothing is too much trouble for them. They treat grandma and all residents like family and I feel very happy with the care she receives. They are great at communicating with us and I know everything that grandma gets up to.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. We are happy to hear that you feel like part of our Fountains Lodge family.

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Review from J J (Wife of Resident) published on 28 March 2022 Submitted via Website
Overall Experience

Fountains Lodge is like a home from home and staff like family. The care provided by all members of staff to residents is both knowledgeable and respectful, gentle and kind, with a little fun, and residents are encouraged to join in with daily activities. The nursing staff, if applicable, will keep you informed and up to date with any areas requiring prescribed medication and treatment and any changes in the resident's health. Be assured that you’re relative will be well cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review., we really appreciate you taking the time to write this. Thank you for your recommendation.

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Review from Nick B (Son of Resident) published on 21 January 2022 Submitted via Website
Overall Experience

We were concerned about mum being in care, particularly given a bad experience at her previous care home. But Fountains Lodge have restored our faith. All of the staff met so far seem to care about the welfare of the residents and communication with the family has been exceptional. Mum's condition is particularly difficult at the moment and the nursing staff have been very proactive in trying to analyse her issues and get her as comfortable as possible. I can't recommend them highly enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your feedback. We are so glad to hear that your faith has been restored by the experience you have had with Fountains Lodge. Please let us know if there is anything else we can do to make your mum as settled and comfortable as possible. Thank you again for your recommendation.

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Review from E W (Resident / Service User) published on 4 January 2022 Submitted via Postal Card
Overall Experience

I am very grateful for all the help and care I have received during my stay. All the staff are very helpful and considerate.

Reply from Amanda Barnes, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel well cared for whilst being our home. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Heather R (Daughter of Resident) published on 22 December 2021 Submitted via Website
Overall Experience

My mother has been at Fountains Lodge Care Home for nearly 5 months now and we are very pleased with the care she receives. The staff are always very attentive and kind. They are professional and competent. My mother's well being and care has improved enormously since she has been there. The facilities always look clean and organised. We are very pleased with all aspects of her care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. We are so happy that your Mothers wellbeing has improved in our care at Fountains Lodge. Thank you again for your kind words.

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Review from Angela G (Daughter of Resident) published on 10 December 2021 Submitted via Website
Overall Experience

My dad has been looked after for the past 6 years at Fountains Lodge Care Home. The care and attention my dad has received has been phenomenal - the staff are just wonderful. The facilities, food, entertainment and care is outstanding. We are so thankful to the staff at Fountains.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for taking the time to write your review. It is so lovely to hear you use words like phenomenal and outstanding to describe the care we provide at Fountains Lodge. Thank you again for your kind words.

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Review from Deborah D (Daughter-in-law of Resident) published on 7 December 2021 Submitted via Website
Overall Experience

My mother in law became a resident in May 2020 and from that day, she has been given the very best of care. The staff are friendly, professional and show great empathy to the residents and their families. Communication throughout the pandemic has been extremely good and every possible effort has been made to maintain as near a normal life as possible within the home. In fact, my mother in law is so busy that it’s sometimes difficult to pin her down!

Reply from Amanda Barnes, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your mother in law has been well cared for in our home and that she is kept busy. Please let us know if there is anything we can do to make your mother In law's stay as comfortable as possible.

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Review from Linda N (Daughter of Resident) published on 3 December 2021 Submitted via Website
Overall Experience

The staff at Fountains Lodge Care Home have been fantastic this month helping us deal with a few issues with Mum. She had a fall and then broke her wisdom tooth. They were very attentive to all our needs and helped us with providing staff for the numerous dental visits we had to make. They have also been extra vigilant with Mum overnight in case of further mishaps. I cannot thank them enough.

Reply from Amanda Barnes, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your Mum is well cared for in our home. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.

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Review from Anne R (Daughter of Resident) published on 3 December 2021 Submitted via Website
Overall Experience

My dad has been at Fountains Lodge Care Home for almost 6 years now. Throughout this time the staff have been incredible. Sadly our dad is coming to the end of his life and we feel so thankful that we chose Fountains. The loveliest team of people who have looked after my dad with such care, respect and warmth. We will be forever grateful.

Reply from Amanda Barnes, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments, We are sorry to hear that you feel you Dad is coming to the end of his life, We are glad to hear that you feel he has been well cared for in his time at our home. Please let us know if there is anything more we can do to make his stay more comfortable.

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Review from D A (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card
Overall Experience

This process is harrowing and you feel helpless and useless when the time comes to move loved ones to a care home; wasn't my decision but the NHS! Fountains Lodge Care Home understands and gently supports the new arrival whilst they adapt and oh so frequently question where they are but when the penny drops and they start to recognise their new surroundings, it is best for everyone. Fountains Lodge excel on care for their residents. It is very clear to us.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your feedback. We hope everyone at Fountains Lodge helped make the transition as easy as possible for you and your loved one. We know how distressing this can be, and it can take some time to adjust, please let us know if there is anything further we can do.

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Review from D J (Friend of Resident) published on 16 November 2021 Submitted via Postal Card
Overall Experience

Young lady caring for our friend appeared very aware of her needs. Made her birthday celebration a very happy occasion for us all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed the celebrations for your Friend's Birthday.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 09 August 2026

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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