Fountains Lodge Care Home

The overall care of my mother has been very good. The staff are excellent at keeping me updated on changes about my mother's condition. My mother has always been treated with respect and dignity. I can highly recommend Fountains Lodge Care Home.

My mother-in-law went to Fountains Lodge after a fall and could no longer return to her home. She became depressed but Fountains Lodge has been a godsend. She is laughing constantly with staff and is so happy which has helped with the decision to live in a care home environment.

Mum has been in Fountains Lodge Care Home for seven months and in all of that time the care has been fantastic. Mum could be hard work at times but the patience shown to her is marvellous. The food is good and plentiful and the cleanliness is A-one.

My partner has lived at Fountains Lodge for nearly 3 years. During this time she has been treated with sympathetic courtesy and respect by all the regular staff and her needs have been promptly dealt with by the care team. Thankfully, the Covid situation has now eased a little and more freedoms are back in place which has had a calming effect on my partner's mental state. The Fountains Lodge Team are always friendly and helpful and always keep me up to speed with any issues or changes. I would not hesitate to recommend Fountains Lodge to anyone with similar needs to those of my partner.

We moved my father to Fountains Lodge with a degree of trepidation having vowed as a family never to put him into a home. The decision by the family to move him to Fountains turned out to be absolutely 100% correct. The care and attention that he received from day one from all staff was fantastic. Courteous and patient, the staff treated dad like he was one of their own relatives. He was treated with the utmost dignity right up to when he passed away. All do a terrific job in what I would say are often, trying and difficult circumstances. The home is very clean, spacious and homely with great food. I would have no hesitation in recommending Fountains Lodge. I was pleasantly surprised and amazed.

The welcome from reception is always friendly and welcoming. Always staff available to assist in reception. First appearance and feeling very positive. After visiting for a number of weeks happy to say this level stays constant. Thus feeling is then carried on throughout the home. I also notice constantly the compassion shown particularly by domestic staff.

I'm extremely pleased with the care my mother is receiving at Fountains Lodge. The care and administration teams have been both caring and efficient, and mum has bloomed under the support and kindness she has been receiving. It was a hard decision to move mum from her flat but honestly, it was the right thing to do.

I cannot speak highly enough of the care and kindness that the staff have shown to my father during the time he has been living at Fountains Lodge. I know that he is being well looked after and that there are many planned activities, which have been well organised. Staff take time to spend with him and also update family members as to his health and well-being.

Even though Mum is not settled, we feel this is a lovely, kind and caring environment for her to be living in. Everyone is friendly and approachable.

I have acted as Power of Attorney for a resident who has lived for the past seven years at Fountains Lodge Care Home. She had spent the previous three years at another care home and found her increasingly difficult to deal with. However, right from the start, the staff at Fountains Lodge adjusted her medication, and her behaviour became normal. She positively thrived in the warm, caring environment of the home, and I was always touched by the concern of the staff, who seemed to treat her as one of their own family. In the last couple of years, she was increasingly unable to recognise those around her, but she was content, eating well and clearly in very good hands. Last month she died peacefully, and I cannot express my thanks warmly enough to the staff at all levels for making her life as happy as it could be.

My husband has a combative stage when he joined this home, but he was never isolated by the carers and given positive encouragement. Later when he was taking medication for the first time he began to entertain and dance and sing to try and make a happy atmosphere. He was encouraged by the staff once again and began to find people to talk to. To join a home is a long journey and he has been helped along the journey by caring staff and encouragement.

Fountains have looked after my grandma for 6 years and I think they are amazing. Nothing is too much trouble for them. They treat grandma and all residents like family and I feel very happy with the care she receives. They are great at communicating with us and I know everything that grandma gets up to.

Fountains Lodge is like a home from home and staff like family. The care provided by all members of staff to residents is both knowledgeable and respectful, gentle and kind, with a little fun, and residents are encouraged to join in with daily activities. The nursing staff, if applicable, will keep you informed and up to date with any areas requiring prescribed medication and treatment and any changes in the resident's health. Be assured that you’re relative will be well cared for.

We were concerned about mum being in care, particularly given a bad experience at her previous care home. But Fountains Lodge have restored our faith. All of the staff met so far seem to care about the welfare of the residents and communication with the family has been exceptional. Mum's condition is particularly difficult at the moment and the nursing staff have been very proactive in trying to analyse her issues and get her as comfortable as possible. I can't recommend them highly enough.

I am very grateful for all the help and care I have received during my stay. All the staff are very helpful and considerate.

My mother has been at Fountains Lodge Care Home for nearly 5 months now and we are very pleased with the care she receives. The staff are always very attentive and kind. They are professional and competent. My mother's well being and care has improved enormously since she has been there. The facilities always look clean and organised. We are very pleased with all aspects of her care.

My dad has been looked after for the past 6 years at Fountains Lodge Care Home. The care and attention my dad has received has been phenomenal - the staff are just wonderful. The facilities, food, entertainment and care is outstanding. We are so thankful to the staff at Fountains.

My mother in law became a resident in May 2020 and from that day, she has been given the very best of care. The staff are friendly, professional and show great empathy to the residents and their families. Communication throughout the pandemic has been extremely good and every possible effort has been made to maintain as near a normal life as possible within the home. In fact, my mother in law is so busy that it’s sometimes difficult to pin her down!

The staff at Fountains Lodge Care Home have been fantastic this month helping us deal with a few issues with Mum. She had a fall and then broke her wisdom tooth. They were very attentive to all our needs and helped us with providing staff for the numerous dental visits we had to make. They have also been extra vigilant with Mum overnight in case of further mishaps. I cannot thank them enough.

My dad has been at Fountains Lodge Care Home for almost 6 years now. Throughout this time the staff have been incredible. Sadly our dad is coming to the end of his life and we feel so thankful that we chose Fountains. The loveliest team of people who have looked after my dad with such care, respect and warmth. We will be forever grateful.