Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
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9.7 134 Reviews
  • Fountains Lodge Care Home, Tunbridge Wells
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples.

The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Situated in Southborough, the home is a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

Staff take great care to focus on the person. Its important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.
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Care Provided by Fountains Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1465
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1610
  • RESPITE Self-Funded Nursing Dementia Care: from £1870

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Fountains Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Louise Eastwood (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home.
    There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.

Parking

  • Onsite parking available

Fountains Lodge Care Home Reviews (134)

9.7

Fountains Lodge Care Home has a Review Score of 9.7 (9.741) out of 10, based on 40 reviews in the last 2 years.
Over all time Fountains Lodge Care Home has 134 reviews.

Overall Experience
  • 99
  • 30
  • 2
  • 2
  • 1
Date Published
  • 134
  • 9
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  • 40
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Reviewer Connection to Fountains Lodge Care Home
  • 54
  • 22
  • 11
  • 10
  • 9
  • 8
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 61-80
Review from M H (Goddaughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fountains have looked after my grandma for 6 years and I think they are amazing. Nothing is too much trouble for them. They treat grandma and all residents like family and I feel very happy with the care she receives. They are great at communicating with us and I know everything that grandma gets up
to.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for your lovely review. We are happy to hear that you feel like part of our Fountains Lodge family.
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Review from J J (Wife of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Fountains Lodge is like a home from home and staff like family. The care provided by all members of staff to residents is both knowledgeable and respectful, gentle and kind, with a little fun, and residents are encouraged to join in with daily activities. The nursing staff, if applicable, will keep
you informed and up to date with any areas requiring prescribed medication and treatment and any changes in the resident's health. Be assured that you’re relative will be well cared for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for your lovely review., we really appreciate you taking the time to write this. Thank you for your recommendation.
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Review from Nick B (Son of Resident) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were concerned about mum being in care, particularly given a bad experience at her previous care home. But Fountains Lodge have restored our faith. All of the staff met so far seem to care about the welfare of the residents and communication with the family has been exceptional. Mum's condition
is particularly difficult at the moment and the nursing staff have been very proactive in trying to analyse her issues and get her as comfortable as possible. I can't recommend them highly enough.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for your feedback. We are so glad to hear that your faith has been restored by the experience you have had with Fountains Lodge. Please let us know if there is anything else we can do to…read more
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Review from E W (Resident) published on 4 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very grateful for all the help and care I have received during my stay. All the staff are very helpful and considerate.
Reply from Amanda Barnes, Customer Service Adviser at Fountains Lodge Care Home
We appreciate you taking the time to leave us your comments. It is nice to hear that you feel well cared for whilst being our home. Please let us know if there is anything we can do to make your stay…read more
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Review from Heather R (Daughter of Resident) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Fountains Lodge Care Home for nearly 5 months now and we are very pleased with the care she receives. The staff are always very attentive and kind. They are professional and competent. My mother's well being and care has improved enormously since she has been there. The facilities
always look clean and organised. We are very pleased with all aspects of her care.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for your lovely review. We are so happy that your Mothers wellbeing has improved in our care at Fountains Lodge. Thank you again for your kind words.
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Review from Angela G (Daughter of Resident) published on 10 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been looked after for the past 6 years at Fountains Lodge Care Home. The care and attention my dad has received has been phenomenal - the staff are just wonderful. The facilities, food, entertainment and care is outstanding. We are so thankful to the staff at Fountains.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for taking the time to write your review. It is so lovely to hear you use words like phenomenal and outstanding to describe the care we provide at Fountains Lodge. Thank you again for your…read more
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Review from Deborah D (Daughter-in-law of Resident) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law became a resident in May 2020 and from that day, she has been given the very best of care. The staff are friendly, professional and show great empathy to the residents and their families. Communication throughout the pandemic has been extremely good and every possible effort has been
made to maintain as near a normal life as possible within the home. In fact, my mother in law is so busy that it’s sometimes difficult to pin her down!
Reply from Amanda Barnes, Customer Service Adviser at Fountains Lodge Care Home
We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your mother in law has been well cared for in our home and that she is kept busy. Please let us know if…read more
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Review from Linda N (Daughter of Resident) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Fountains Lodge Care Home have been fantastic this month helping us deal with a few issues with Mum. She had a fall and then broke her wisdom tooth. They were very attentive to all our needs and helped us with providing staff for the numerous dental visits we had to make. They have also
been extra vigilant with Mum overnight in case of further mishaps. I cannot thank them enough.
Reply from Amanda Barnes, Customer Service Adviser at Fountains Lodge Care Home
We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your Mum is well cared for in our home. Please let us know if there is anything we can do to make your…read more
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Review from Anne R (Daughter of Resident) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Fountains Lodge Care Home for almost 6 years now. Throughout this time the staff have been incredible. Sadly our dad is coming to the end of his life and we feel so thankful that we chose Fountains. The loveliest team of people who have looked after my dad with such care, respect
and warmth. We will be forever grateful.
Reply from Amanda Barnes, Customer Service Adviser at Fountains Lodge Care Home
We appreciate you taking the time to leave us your comments, We are sorry to hear that you feel you Dad is coming to the end of his life, We are glad to hear that you feel he has been well cared for…read more
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Review from D A (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This process is harrowing and you feel helpless and useless when the time comes to move loved ones to a care home; wasn't my decision but the NHS! Fountains Lodge Care Home understands and gently supports the new arrival whilst they adapt and oh so frequently question where they are but when the penny
drops and they start to recognise their new surroundings, it is best for everyone. Fountains Lodge excel on care for their residents. It is very clear to us.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for your feedback. We hope everyone at Fountains Lodge helped make the transition as easy as possible for you and your loved one. We know how distressing this can be, and it can take some…read more
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Review from D J (Friend of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Young lady caring for our friend appeared very aware of her needs. Made her birthday celebration a very happy occasion for us all.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed the celebrations for your Friend's Birthday.
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Review from Maggie H (Friend of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a pleasant environment and caring staff. Our dear friends are there together but very happy each time we visit. They go that extra mile to make it home from home. Loved the birthday cake made for our friend- delicious!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for your kind words. We are so glad o hear that your Friends are always happy when you visit them and that you enjoyed the birthday cake!
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Review from Trudi E (Daughter of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I could not have been more disappointed and disgusted with the Care my 99-year-old Mum received at Fountains.
They talk the talk, have a showy reception and sell it how it should be, but inside day to day is not the same at all.
My Mum fell several times within a short time of being there and broke
her wrist and lost weight.
A few months later fell again (no alarm pad on her bed) broke her shoulder and wrist. Mum was a few weeks off of her 100th Birthday in so much pain and losing more weight, and they refused to let me see her or even speak to her on the phone.
When I finally got in after a massive fight the deterioration was horrendous. I then saw how much mum had deteriorated and how much lack of care there had been.
Just very basic care was given.
I had to tell them what Mum needed in the way of care.
Mum could barely sip drinks but still being offered solid food.
Crying in pain in a hard armchair, I had to ask for a better chair. I had to ask for Energy Drinks. It was heartbreaking. I watched my Mum die.
Reply from Amanda Barnes, Customer Service Adviser at Fountains Lodge Care Home
We take huge pride in giving residents person-centred care at Fountains Lodge, so I’m very sorry to read this.

We always welcome feedback. However, I don’t feel that these comments are an accurate…read more
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Review from Grace S (Wife of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Alzheimer's and is now a permanent resident at Fountains Lodge. We are both in our late 70's. We have experienced nothing but warmth and kindness from the staff - all of them. It has made such a difference to me, knowing he is being cared for so lovingly and professionally. He is always
clean shaven and dressed as well as is possible. I cannot recommend them highly enough.
Reply from Amanda Barnes, Customer Service Adviser at Fountains Lodge Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your husband in our care at Fountains Lodge. Please let us know if there is anything we can do to make your…read more
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Review from Fiona L (Daughter of Resident) published on 17 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father passed away on the residential unit of Fountains Lodge in February having been there for just over a year. We are very grateful for the care that he was given with his dementia progressing during that time.
It goes without saying that the last year has been very difficult for all involved.
However, the management and staff kept me regularly informed as to how dad was doing and organised regular FaceTime calls with him.
When dad went dramatically downhill (almost overnight) the staff were fantastic in keeping me updated and thankfully allowing my brother and I into his room to be with him. The staff on duty during his last days were all outstanding.
I would not hesitate in recommending Fountains Lodge and a big thank you for all your care and support.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for taking the time to leave your review. Please accept our condolences for the loss of your Father. We are glad to hear that you felt well supported by all the staff through such a…read more
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Review from Brian H (Husband of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care is being maintained and communication and visit arrangements are very well managed. All management and staff have shown great care and skill during the last very difficult year.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for your review. We are glad to know that you feel we have managed this difficult period as best as possible. We hope to continue providing your loved one with the best possible care.
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Review from S S (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy and well cared for at 95. Sher has the best possible quality of life.
Reply from penelope kudelnitzky, Customer Service Adviser at Fountains Lodge Care Home
We are happy to hear your mother feels well cared for and is getting the best possible care at Fountains Lodge. Please do let us know if there is anything else we can do to help.
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Review from C F (Husband of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fountains Lodge is very caring and comfortable. The staff are fine and treat the residents with care and respect.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Fountains Lodge Care Home
We really appreciate you taking the time to leave us your kind feedback, thank you for sharing your lovely words with us. Please let us know if there is anything else we can do for you.
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Review from Sandra K (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is looked after with great care and dignity. Although we have been only able to visit on a handful of occasions during the pandemic we were kept in touch by phone calls or facetime. If there were any issues with Mum they would contact us immediately and kept us up to date with developments. We know
mum is in very good hands and well looked after.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Fountains Lodge Care Home
We really appreciate you taking the time to leave us a review, thank you for your lovely comments and feedback. Please let us know if there is anything else we can do for you and your family.
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Review from Sue W (Daughter of Resident) published on 16 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Fountains Lodge for 12 months. She was very well cared for by the staff until her death due to the frailty of old age. My mother was an artist and loved taking part in the creative art activities at the home. She was known and loved. Our family were made to feel very welcome
whenever we visited her. My granddaughter loved seeing her great-grandma and was happy to skip around the lounge talking to everyone. It’s amazing how older people come to life whenever a small child or a little dog, like ours, visited. My dear mother was very elegant and smart. She was never seen without her makeup and matching scarf, beads and cardigan. The girls always made sure she looked wonderful every day. My mother died with her lipstick on just as she would have wanted. I am so pleased that I chose Fountains Lodge, especially as this last year has been so difficult for so many families.
Reply from penelope kudelnitzky, Customer Service Adviser at Fountains Lodge Care Home
We really appreciate you taking the time to leave us such lovely comments. We are saddened to hear about the loss of your mother. During the time she stayed with us, she seems to have made such an…read more
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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.741 for Fountains Lodge Care Home is calculated as follows: ( (361 Excellents x 5) + (94 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 468 Ratings = 4.741
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 04 Nov 2025

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.

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Awards / Recognitions (7)

Meet the Team (0)

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