
I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)

Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)

The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)

I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)

Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)

The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.
All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden...
Care Provided by Fountains Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
The price(s) shown are provided by the care home. Contact Fountains Lodge Care Home for full pricing details and T&Cs.
Contact Fountains Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Louise Eastwood (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (74)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (74)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home. There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.
Parking
- Onsite parking available
Fountains Lodge Care Home Reviews (143)
Fountains Lodge Care Home has a Review Score of 9.7 (9.745) out of 10, based on 36 reviews in the last 2 years.
Over all time Fountains Lodge Care Home has 143 reviews.
Caring staff, lots of stimulating, entertainment, nice building with lovely gardens. My Mum is as happy as can be there. She enjoys the restaurant style meals shared with her friends...new ones each visit. All staff really engage with her. We are really pleased with the ongoing care and her home.
Thank you for your kind feedback. We are so pleased to hear that you are impressed with the variety of activities, high standards of care provided and lovely facilities at Fountains Lodge Care Home. It is lovely to hear that your Mum is happy and safe. We hope to continue providing your loved one with the best possible care.
Mum has been at Fountains Lodge since 2022 due to her complex physical and mental care needs. The care shown has been exemplary, and I have nothing but praise for the nursing staff. The facilities are always clean and well maintained, and the staff show genuine concern for the wellbeing of the residents. I wish all care homes were this good!
Thank you for taking the time to leave your kind review. We are glad to help you and your family through such a difficult time over the past few years and it is always nice to hear words like "exemplary" and "genuine concern" being used to describe our care. We hope to continue providing your Mum with the best possible care, and we look forward to seeing you again soon.
Cannot fault the kind and patient staff, great facilities and comfortable accommodation. The team work hard to make every day interesting and it's great to see my Dad feels truly at home, joining in with activities, enjoying the garden and loving the food. Thank you Fountains!
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. We hope to continue providing your Dad with the best possible care.
Fountains Lodge is a warm and welcoming place where my mother in law feels comfortable and safe. It is reassuring for us to know that she is well cared for and settled. The staff obviously know the residents well and engage with them in a kind and caring way; a friendly word or a gentle squeeze of the hand means such a lot to mum. We couldn't have chosen a better place.
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that your mother-in-law feels safe and comfortable in Fountains Lodge. We hope to continue providing your loved one with the best possible care.
Christmas Jumper Day. I had a lovely morning with Mum at Fountain Lodge today. There was tea, mince pies, lots of selfies, and laughs. The staff put a lot of effort into the day—everyone had a Christmas jumper on and was very good at making residents feel special and have a good time.
Thank you for your feedback. It is great to hear that your Mum had a lovely day at Fountain Lodge Care Home with the staff and other residents. We hope to continue providing your loved one with the best possible care.
My mother-in-law settled very quickly. She enjoys her room and the many activities. Staff are happy caring and very knowledgable and always have a smile. The home is clean and feels more like a hotel than a care home. We enjoy walks in the lovely garden and drinks in the relaxing reception/cafe area. Residents are put first and foremost, and we can relax knowing that she is safe and being cared for.
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "happy caring and very knowledgeable and always have a smile" being used to describe our care. We hope to continue...
I am quite happy living here.
Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.
When my sister-in-law could no longer cope alone due to Dementia and Parkinsons she moved to Fountains Lodge. I was worried she would miss her home but she loves it at Fountains it looks on the staff as friends.
Thank you for taking the time to leave your review. We hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible and hope that you all feel like a part of our Fountains Lodge family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
Fountains Lodge staff are incredibly caring and have been looking after my father, who has dementia, so well. Facilities are good, everything is extremely clean and residents are treated with dignity and respect. The staff take time to communicate well with family. I am so glad my father is here and is being looked after to a very high standard.
Thank you for your kind words. It is always nice to hear words like "dignity" and "respect" being used to describe our care. We are looking forward to see you again.
Lovely and caring staff and we are always kept up to date with his activities and doings. Residents all seem cared for and content. Facilities are always clean and homely. Regular group activities to get residents out of their rooms and interact.
Hello and thank you for taking the time to leave a review for Fountains Lodge Care Home. We are thrilled to hear you describe the staff as "lovely" and "caring" and are so happy that all of our residents seem so well cared for. We hope your loved one continues to enjoy their stay!
Mum has been in Fountains Lodge since May 23 and despite deteriorating due to her dementia, she is really happy and content. All the staff are amazing, it's like having an extended family for mum and us. From the welcome we get from the wonderful reception/office team, and the staff on the nurses' stations (sometimes even a hug), to a friendly chat and updates from the carers, and the inclusion from the activities team. I could not be more appreciative of all they do for us as a family.
Hello and thank you for taking the time to leave the staff at Fountains Lodge Care Home such a lovely review! We are so pleased to hear that your mum is happy and content within the home. It is always wonderful to hear such lovely words about the staff within our care home. We find that they really...
The staff at Fountains Lodge are truly amazing at what they do. They are all extremely friendly, professional, helpful and take the time to get to know the residents and their families. Whenever myself and my daughter visit, we are always warmly welcomed by all staff. The care home has a wide range of activities for all residents including morning quizzes, and exercise classes and also often has singers come in to sing to all the residents. They also occasionally go out on little outings, my mum recently went to a garden centre and had lunch there! We were unsure about moving my mum into a home. We didn't know how well she would do or cope with such a big change. But in the short space of a few months, she has settled amazingly, and made friends with a few of the residents there and also the staff. Thank you so much Fountain Lodge and all the staff there for being so supportive and amazing!
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
Dad has been at Fountains Lodge for just over a year. Overall he receives really good care and the staff have a lovely manner with the residents. Staff turnover is low which I think says a lot about the carers. Staff are very friendly and welcoming through from reception to carers to Activities team. Can't fault the Activities schedule and the engagement - there is always something going on. My dad doesn't always want to go to them but the staff have been amazing in persuading him and I often see pictures of him enjoying himself at activities on the Facebook group. My dad is happy and content and I would recommend Fountains Lodge.
Thank you for your kind words. We are pleased to hear that you are impressed with the delicious meals, activities and high standards of care provided at Fountains Lodge Care Home. It is lovely to hear that your Dad is enjoying his time with us and he is happy. If there is anything we can do to make your Dad's stay as comfortable as possible, please do let us know.
The staff are always friendly and seem to know my mother well.
Hello and thank you for taking the time to leave the staff at Fountains Lodge Care Home a review. It is great to hear our staff described as "friendly" and we are happy they have taken an interest in your mother.
My father has been in this home for just over 2 years and he's very happy and settled. He has Alzheimer's. My mother last year and beginning of this year became very seriously ill and then unfortunately passed away. We as a family couldn't get into the home to see dad as much as we would've liked but we knew how settled and looked after dad was at Fountain's Lodge so that helped us so much through that period and made a very difficult time easier for us. The staff on the residential floor were so thoughtful and caring and still are! Would recommend Fountains Lodge to anyone who is looking for Dementia care for their loved ones.
Thank you for your kind words. We are glad to help you are your family through such a difficult time and we are sorry for your loss. We are pleased to hear that your father is happy and settled and that you can feel at ease knowing he is receiving high-quality care. We hope to continue providing your loved one with the best possible care.
On first coming to Fountains Lodge I was warmly greeted by the reception staff. My husband has had behaviour problems but the staff have been really kind and supportive, feeding him when necessary. They're always ready to listen to any problems. He's enjoying the food and is really comfortable in his room. All the staff are very pleasant.
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.
My husband has been residing in Fountains Lodge for three months, after being transferred from hospital, and it has been very good for him and my family members. My husband can no longer do many things and needs help for almost everything, due to his advanced Alzheimer's and the care and friendship extended to him and myself, by all the staff we come in contact with has been superb. The building is well-designed for its purpose and well-maintained, making sure the residents are completely safe.
Hello and thank you for taking the time to write such a positive review for the staff at Fountains Lodge Care Home. We are so pleased to hear that our staff have given you all such great care and friendship, it is so important to us that families also feel supported during these times. Thank you again for reaching out and we hope you husband continues to enjoy his stay.
Very caring and sensitive staff. Thank you.
Thank you for your feedback. It is always nice to hear words like "Caring" and "Sensitive" being used to describe our care. We hope to continue providing your loved one with the best possible care.
Fountains Lodge was recommended to us by some friends. It has really lived up to that recommendation. The staff are kind and helpful and the environment is as homely as possible. We would recommend it to our friends.
Thank you for your lovely review. It is always nice to hear words like "Kind" and "Helpful" being used to describe our staff. We are pleased to hear that you are impressed with the "homely" feel of Fountains Lodge Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.
My dad can no longer do many things and needs help for almost everything, and the care and friendship extended to him by all the staff he comes in contact with has been superb. The building is well-designed for its purpose and well-maintained.
Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 09 August 2026The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.
News (0) & Events (0)
There are no news items for Fountains Lodge Care Home.
There are no upcoming events for Fountains Lodge Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Fountains Lodge Care Home.
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