Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
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9.7 130 Reviews
  • Fountains Lodge Care Home, Tunbridge Wells
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples.

The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Situated in Southborough, the home is a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

Staff take great care to focus on the person. Its important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Eastwood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years. The home can take general nursing (end of life) too.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home.
    There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.

Parking

  • Onsite parking available

Fountains Lodge Care Home Reviews (130)

Total of 130, showing 21-40
9.7

Fountains Lodge Care Home has a Review Score of 9.7 (9.726) out of 10, based on 40 reviews in the last 2 years. Over all time Fountains Lodge Care Home has 130 reviews.

Overall Experience

  • 95
  • 30
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Review from S T (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this home for just over 2 years and he's very happy and settled. He has Alzheimer's. My mother last year and beginning of this year became very seriously ill and then unfortunately passed away. We as a family couldn't get into the home to see dad as much as we would've liked but
we knew how settled and looked after dad was at Fountain's Lodge so that helped us so much through that period and made a very difficult time easier for us. The staff on the residential floor were so thoughtful and caring and still are! Would recommend Fountains Lodge to anyone who is looking for Dementia care for their loved ones.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are glad to help you are your family through such a difficult time and we are sorry for your loss. We are pleased to hear that your father is happy and settled and that you can feel at ease knowing he is receiving high-quality care. We hope to continue providing your loved one with the best possible care.

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Review from P P (Wife of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On first coming to Fountains Lodge I was warmly greeted by the reception staff. My husband has had behaviour problems but the staff have been really kind and supportive, feeding him when necessary. They're always ready to listen to any problems. He's enjoying the food and is really comfortable in his
room. All the staff are very pleasant.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review from J W (Wife of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been residing in Fountains Lodge for three months, after being transferred from hospital, and it has been very good for him and my family members. My husband can no longer do many things and needs help for almost everything, due to his advanced Alzheimer's and the care and friendship
extended to him and myself, by all the staff we come in contact with has been superb. The building is well-designed for its purpose and well-maintained, making sure the residents are completely safe.

Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to write such a positive review for the staff at Fountains Lodge Care Home. We are so pleased to hear that our staff have given you all such great care and friendship, it is so important to us that families also feel supported during these times. Thank you again for reaching out and we hope you husband continues to enjoy his stay.

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Review from R H (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and sensitive staff. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Fountains Lodge Care Home

Thank you for your feedback. It is always nice to hear words like "Caring" and "Sensitive" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from J M (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fountains Lodge was recommended to us by some friends. It has really lived up to that recommendation. The staff are kind and helpful and the environment is as homely as possible. We would recommend it to our friends.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Helpful" being used to describe our staff. We are pleased to hear that you are impressed with the "homely" feel of Fountains Lodge Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Chris H (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been residing in Fountains Lodge for two years and it has been very good for him and my family members.
My dad can no longer do many things and needs help for almost everything, and the care and friendship extended to him by all the staff he comes in contact with has been superb. The
building is well-designed for its purpose and well-maintained.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care.

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Review from E S (Wife of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Fountain Lodge for a year now. The care, both physical and mental, is exceptional. The care staff are always so cheerful, helpful and attentive in this very demanding job. They are also helpful and compassionate towards me and our family, which is gratefully appreciated. We are
pleased that my husband is in such a caring and well-managed environment.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear words like cheerful and helpful being used to describe our staff, and we are happy to hear you feel like a part of our Fountains Lodge family. It is so lovely to hear that you feel at ease with your Husband in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from H G (Sister of Resident) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fountains Lodge Care maintains friendly and support. I have every confidence in the professional general care and the general overall atmosphere and continue to be grateful for the knowledge of care being in good hands, I would hope that telephone access is improved, sometimes the phone can ring too
long without being answered and resulting in trying again, even though it is not answered either side of the meal times. Recently I tried contact using the extension number over three days!
My overriding concern has been fee increases. I acknowledge that fees have to be increased annually 7% and that costs including utilities, staffing, maintenance, care etc have been subject to unprecedented financial conditions but I took issue with Bupa on a fee increase of 15% in January 2023 followed by a further increase of 11.5% in December.

Reply from Eden Tomlinson, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from Jean L (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been cared for by Fountains Lodge for 3 months. She is very frail and completely immobile with high care needs. The care has been excellent right from the start. Staff are friendly, kind and affectionate towards Mum and always respect her choices. They are also welcoming and open with us,
her family. The home is clean and bright and every effort is made by the excellent activities team to keep residents occupied and entertained and to understand their likes and needs. They made a wonderful fuss of Mum on her 100th birthday which helped make the day special for us all. Mum is treated as an individual with great efforts made to learn about her life and history. It was the most traumatic time for us when Mum had to move into a care home and all the staff at Fountains, including administration and reception staff made the whole process simpler and less worrying. We chose the home in the rush as we needed to place her somewhere urgently but are so glad we chose Fountains Lodge.

Reply from Grace Langfield, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time, and hearing the staff at Fountains lodge did everything they could to make the transition as easy as possible is wonderful. It's really nice to hear that everything from the environment, to the care and activities are so accommodating of your Mum. We hope to continue providing your loved one with the best possible care.

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Review from Laurence S (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in this home for a week, but she seems very calm and settled. The care team are very helpful and takes their time with the residents. The home is very clean and tidy and there are lots of activities to choose from.

Reply from Grace Langfield, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your feedback. We are really pleased to hear your Mother has settled into our home so well, and we hope to continue providing her with the best possible care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Sam W (Daughter-in-law of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and support at all times.
Mum feels very safe and well looked after.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you taking the time to leave us your kind review. We are very pleased to hear that your mum feels safe and feels like a part of our Fountains Lodge family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from D S (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Fountains Lodge for over a year. firstly, she was downstairs residential and then she was moved upstairs when more nursing care was required. I can honestly say that during the entire time, my mother has received exemplary care and as a family, we have been treated with
friendliness and consideration. I have nothing but praise and gratitude for what has been done for my mother.

Reply from Eden Tomlinson, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mother with the best possible care.

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Review from Terry W (Sister of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, to have my brother moved to Fountains Lodge Care Home rather than being able to get him home was upsetting but he needed 24-hour end-of-life care which was not possible at home. Fountains Lodge provided a care package that gave him and us, as a family, the best alternative. His nursing
needs were excellent. He had the best of care and all his needs were met with dignity and kindness. As a family, we were welcomed and all our concerns and worries were handled expertly and promptly for which we will always be grateful.

Reply from Grace Langfield, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We are really pleased to hear Fountains Lodge was able to step in to help with your brother's care and hope they did everything to make the transition into care as easy as possible for your family. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from J M (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over three years and has been well cared for by all the staff, from laundry, cleaning, caring staff, activities team and management. The staff have always been very approachable, helpful, kind and loving to both Mum and our family. The setting up of the relatives gateway
has given daily insight into the daily life of a resident. In Mum's final days, all staff treated Mum with dignity, love and concern. I cannot recommend the home enough.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We are sorry for your loss, and we are glad to help you and your family through such a difficult time. It is always nice to hear words like “very approachable, helpful, kind and loving” being used to describe our care. We hope you all feel like a part of our care home family. Hopefully, you will go away from this feeling like your Mum received the best possible care.

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Review from Belinda B (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Fountains Lodge for four and a half years, and I cannot thank everyone enough. All staff are amazing, patient, understanding, and so kind. Staff have been consistent, and many have worked here for many years, which speaks volumes for their dedication. Mum is very well cared
for, well fed and happy here.

Reply from Grace Langfield, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members saying words such as "amazing", "patient", and "understanding" when describing the care they provide for loved ones in our home. We hope to continue providing your Mum with the best possible care.

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Review from Susanna S (Daughter-in-law of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were looking for a home for my husband's Mum, the moment we walked into Fountains we knew this was the right place for her! My mother-in-law has now been a resident for 6 months. In that time she has been shown nothing but kindness and compassion. The nursing staff always have time to discuss
her health, talking things through and sharing their expertise, even though they are always so busy in their days caring for everyone! Communication is very good. Everybody at Fountains is professional, gracious and kind and there is also a great sense of fun within the home. The activities for the residents are wonderful and varied, so much thought has gone into organising the events, the details are outstanding. My mother-in-law loves her room and her garden view. The gardens are kept beautifully and so colourful. This transition from home to a care home is never easy, but Fountains have made it as easy as it can be. Thank you all for your wonderful and dedicated care.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and it is always nice to hear words like “Kindness” and “Compassion” being used to describe our care. We are so pleased to hear that you are impressed with the fun activities and the beautiful gardens at Fountains Lodge. It is so nice to hear that your mother-in-law loves her room and she is happy. We hope to continue providing your loved one with the best possible care.

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Review from S O (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Fountain Lodge Care Home in 2021 and was with them for nearly two years before her passing.
Three members of staff, in particular, always have time to discuss Mum's care. The whole team are lovely and kind to Mum and any visitors she has. I am so glad she was there at the end as
Fountains Lodge, in conjunction with the hospice, provided excellent end-of-life care in familiar surroundings.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We are saddened to hear about your loss and we hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Edward D (Husband of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came here on the 16th August and we have found everyone very helpful and caring from the manager and reception staff. All the carers are very good and don't hesitate to help people they see need them. The whole building is spotless, food very good. Rooms are a good size with ensuites. All their
clothing is washed daily. So all together, a very good home.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your wife in our care and We hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.

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Review from Colin D (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is quite modern - it doesn't look old!
The gardens are very well kept and clean and tidy with lots of shrubs and flowers. The reception is very clean and tidy. The office staff are very polite and helpful. The care and nursing floors are very clean and staffed by competent and caring people.
The home organises events and activities for the residents. There is a hairdresser and nail clipper on site. Overall - very good.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care and it is always nice to hear words like “very polite” and “helpful” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Fred L (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Fountians Lodge at the beginning of December 2022. Ever since, her care has been excellent. The staff are great and all round there is always great communication about Mum's care and well-being. Mum is so very happy and joins in all the various entertainment. We could not have found
a better home for Mum.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Fountains Lodge Care Home is calculated as follows: ( (353 Excellents x 5) + (101 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 467 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.

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Awards / Recognitions (7)

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