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Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells, Kent TN4 0RJ
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I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)
Fountains Lodge Care Home, Tunbridge Wells
Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)
Fountains Lodge Care Home, Tunbridge Wells
The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)
Fountains Lodge Care Home, Tunbridge Wells

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden...  

Care Provided by Fountains Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,465From £1,610
Nursing Dementia CareFrom £1,700From £1,870

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Contact Fountains Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Louise Eastwood (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (74)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home. There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.

Parking

  • Onsite parking available

Fountains Lodge Care Home Reviews (143)

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9.7

Fountains Lodge Care Home has a Review Score of 9.7 (9.745) out of 10, based on 36 reviews in the last 2 years. Over all time Fountains Lodge Care Home has 143 reviews.

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Review from C K (Son of Resident) published on 24 April 2025 Submitted via Website
Overall Experience

Caring staff, lots of stimulating, entertainment, nice building with lovely gardens. My Mum is as happy as can be there. She enjoys the restaurant style meals shared with her friends...new ones each visit. All staff really engage with her. We are really pleased with the ongoing care and her home.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind feedback. We are so pleased to hear that you are impressed with the variety of activities, high standards of care provided and lovely facilities at Fountains Lodge Care Home. It is lovely to hear that your Mum is happy and safe. We hope to continue providing your loved one with the best possible care.

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Review from T P (Son of Resident) published on 11 April 2025 Submitted via Website
Overall Experience

Mum has been at Fountains Lodge since 2022 due to her complex physical and mental care needs. The care shown has been exemplary, and I have nothing but praise for the nursing staff. The facilities are always clean and well maintained, and the staff show genuine concern for the wellbeing of the residents. I wish all care homes were this good!

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your kind review. We are glad to help you and your family through such a difficult time over the past few years and it is always nice to hear words like "exemplary" and "genuine concern" being used to describe our care. We hope to continue providing your Mum with the best possible care, and we look forward to seeing you again soon.

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Review from Graeme S (Son of Resident) published on 10 April 2025 Submitted via Website
Overall Experience

Cannot fault the kind and patient staff, great facilities and comfortable accommodation. The team work hard to make every day interesting and it's great to see my Dad feels truly at home, joining in with activities, enjoying the garden and loving the food. Thank you Fountains!

Reply from Grace Langfield, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. We hope to continue providing your Dad with the best possible care.

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Review from L K (Daughter-in-law of Resident) published on 28 January 2025 Submitted via Website
Overall Experience

Fountains Lodge is a warm and welcoming place where my mother in law feels comfortable and safe. It is reassuring for us to know that she is well cared for and settled. The staff obviously know the residents well and engage with them in a kind and caring way; a friendly word or a gentle squeeze of the hand means such a lot to mum. We couldn't have chosen a better place.

Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that your mother-in-law feels safe and comfortable in Fountains Lodge. We hope to continue providing your loved one with the best possible care.

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Review from S C (Daughter of Resident) published on 24 January 2025 Submitted via Website
Overall Experience

Christmas Jumper Day. I had a lovely morning with Mum at Fountain Lodge today. There was tea, mince pies, lots of selfies, and laughs. The staff put a lot of effort into the day—everyone had a Christmas jumper on and was very good at making residents feel special and have a good time.

Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

Thank you for your feedback. It is great to hear that your Mum had a lovely day at Fountain Lodge Care Home with the staff and other residents. We hope to continue providing your loved one with the best possible care.

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Review from S T (Daughter-in-law of Resident) published on 7 November 2024 Submitted via Postal Card
Overall Experience

My mother-in-law settled very quickly. She enjoys her room and the many activities. Staff are happy caring and very knowledgable and always have a smile. The home is clean and feels more like a hotel than a care home. We enjoy walks in the lovely garden and drinks in the relaxing reception/cafe area. Residents are put first and foremost, and we can relax knowing that she is safe and being cared for.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "happy caring and very knowledgeable and always have a smile" being used to describe our care. We hope to continue...  

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Review from T T (Resident / Service User) published on 6 November 2024 Submitted via Postal Card
Overall Experience

I am quite happy living here.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from M D (Sister-in-law of Resident) published on 6 November 2024 Submitted via Postal Card
Overall Experience

When my sister-in-law could no longer cope alone due to Dementia and Parkinsons she moved to Fountains Lodge. I was worried she would miss her home but she loves it at Fountains it looks on the staff as friends.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible and hope that you all feel like a part of our Fountains Lodge family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Catherine S (Daughter of Resident) published on 1 November 2024 Submitted via Website
Overall Experience

Fountains Lodge staff are incredibly caring and have been looking after my father, who has dementia, so well. Facilities are good, everything is extremely clean and residents are treated with dignity and respect. The staff take time to communicate well with family. I am so glad my father is here and is being looked after to a very high standard.

Reply from Maria Ricketts, Customer Care Adviser at Fountains Lodge Care Home

Thank you for your kind words. It is always nice to hear words like "dignity" and "respect" being used to describe our care. We are looking forward to see you again.

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Review from R S (Granddaughter of Resident) published on 1 November 2024 Submitted via Website
Overall Experience

Lovely and caring staff and we are always kept up to date with his activities and doings. Residents all seem cared for and content. Facilities are always clean and homely. Regular group activities to get residents out of their rooms and interact.

Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to leave a review for Fountains Lodge Care Home. We are thrilled to hear you describe the staff as "lovely" and "caring" and are so happy that all of our residents seem so well cared for. We hope your loved one continues to enjoy their stay!

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Review from Emma R (Daughter of Resident) published on 5 September 2024 Submitted via Website
Overall Experience

Mum has been in Fountains Lodge since May 23 and despite deteriorating due to her dementia, she is really happy and content. All the staff are amazing, it's like having an extended family for mum and us. From the welcome we get from the wonderful reception/office team, and the staff on the nurses' stations (sometimes even a hug), to a friendly chat and updates from the carers, and the inclusion from the activities team. I could not be more appreciative of all they do for us as a family.

Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to leave the staff at Fountains Lodge Care Home such a lovely review! We are so pleased to hear that your mum is happy and content within the home. It is always wonderful to hear such lovely words about the staff within our care home. We find that they really...  

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Review from Chris M (Son of Resident) published on 3 September 2024 Submitted via Website
Overall Experience

The staff at Fountains Lodge are truly amazing at what they do. They are all extremely friendly, professional, helpful and take the time to get to know the residents and their families. Whenever myself and my daughter visit, we are always warmly welcomed by all staff. The care home has a wide range of activities for all residents including morning quizzes, and exercise classes and also often has singers come in to sing to all the residents. They also occasionally go out on little outings, my mum recently went to a garden centre and had lunch there! We were unsure about moving my mum into a home. We didn't know how well she would do or cope with such a big change. But in the short space of a few months, she has settled amazingly, and made friends with a few of the residents there and also the staff. Thank you so much Fountain Lodge and all the staff there for being so supportive and amazing!

Reply from Maria Ricketts, Customer Care Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Helen M (Daughter of Resident) published on 29 August 2024 Submitted via Website
Overall Experience

Dad has been at Fountains Lodge for just over a year. Overall he receives really good care and the staff have a lovely manner with the residents. Staff turnover is low which I think says a lot about the carers. Staff are very friendly and welcoming through from reception to carers to Activities team. Can't fault the Activities schedule and the engagement - there is always something going on. My dad doesn't always want to go to them but the staff have been amazing in persuading him and I often see pictures of him enjoying himself at activities on the Facebook group. My dad is happy and content and I would recommend Fountains Lodge.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the delicious meals, activities and high standards of care provided at Fountains Lodge Care Home. It is lovely to hear that your Dad is enjoying his time with us and he is happy. If there is anything we can do to make your Dad's stay as comfortable as possible, please do let us know.

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Review from P W (Son of Resident) published on 28 August 2024 Submitted via Postal Card
Overall Experience

The staff are always friendly and seem to know my mother well.

Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to leave the staff at Fountains Lodge Care Home a review. It is great to hear our staff described as "friendly" and we are happy they have taken an interest in your mother.

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Review from S T (Daughter of Resident) published on 22 August 2024 Submitted via Website
Overall Experience

My father has been in this home for just over 2 years and he's very happy and settled. He has Alzheimer's. My mother last year and beginning of this year became very seriously ill and then unfortunately passed away. We as a family couldn't get into the home to see dad as much as we would've liked but we knew how settled and looked after dad was at Fountain's Lodge so that helped us so much through that period and made a very difficult time easier for us. The staff on the residential floor were so thoughtful and caring and still are! Would recommend Fountains Lodge to anyone who is looking for Dementia care for their loved ones.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are glad to help you are your family through such a difficult time and we are sorry for your loss. We are pleased to hear that your father is happy and settled and that you can feel at ease knowing he is receiving high-quality care. We hope to continue providing your loved one with the best possible care.

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Review from P P (Wife of Resident) published on 21 August 2024 Submitted via Website
Overall Experience

On first coming to Fountains Lodge I was warmly greeted by the reception staff. My husband has had behaviour problems but the staff have been really kind and supportive, feeding him when necessary. They're always ready to listen to any problems. He's enjoying the food and is really comfortable in his room. All the staff are very pleasant.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review from J W (Wife of Resident) published on 17 July 2024 Submitted via Website
Overall Experience

My husband has been residing in Fountains Lodge for three months, after being transferred from hospital, and it has been very good for him and my family members. My husband can no longer do many things and needs help for almost everything, due to his advanced Alzheimer's and the care and friendship extended to him and myself, by all the staff we come in contact with has been superb. The building is well-designed for its purpose and well-maintained, making sure the residents are completely safe.

Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to write such a positive review for the staff at Fountains Lodge Care Home. We are so pleased to hear that our staff have given you all such great care and friendship, it is so important to us that families also feel supported during these times. Thank you again for reaching out and we hope you husband continues to enjoy his stay.

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Review from R H (Daughter of Resident) published on 9 July 2024 Submitted via Postal Card
Overall Experience

Very caring and sensitive staff. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Fountains Lodge Care Home

Thank you for your feedback. It is always nice to hear words like "Caring" and "Sensitive" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from J M (Son of Resident) published on 3 July 2024 Submitted via Postal Card
Overall Experience

Fountains Lodge was recommended to us by some friends. It has really lived up to that recommendation. The staff are kind and helpful and the environment is as homely as possible. We would recommend it to our friends.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Helpful" being used to describe our staff. We are pleased to hear that you are impressed with the "homely" feel of Fountains Lodge Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Chris H (Son of Resident) published on 17 April 2024 Submitted via Website
Overall Experience
My father has been residing in Fountains Lodge for two years and it has been very good for him and my family members.

My dad can no longer do many things and needs help for almost everything, and the care and friendship extended to him by all the staff he comes in contact with has been superb. The building is well-designed for its purpose and well-maintained.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 09 August 2026

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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