Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
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9.7 130 Reviews
  • Fountains Lodge Care Home, Tunbridge Wells
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples.

The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Situated in Southborough, the home is a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

Staff take great care to focus on the person. Its important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Eastwood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years. The home can take general nursing (end of life) too.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home.
    There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.

Parking

  • Onsite parking available

Fountains Lodge Care Home Reviews (130)

9.7

Fountains Lodge Care Home has a Review Score of 9.7 (9.719) out of 10, based on 39 reviews in the last 2 years.
Over all time Fountains Lodge Care Home has 130 reviews.

Overall Experience
  • 95
  • 30
  • 2
  • 2
  • 1
Date Published
  • 130
  • 9
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  • 39
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Reviewer Connection to Fountains Lodge Care Home
  • 54
  • 21
  • 11
  • 9
  • 8
  • 8
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 130, showing 81-100
Review from S S (Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very kind. Nice bedroom.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely feedback, we really appreciate you taking the time to send us your review.

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Review from Michelle M (Daughter of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Fountains Lodge Care Home since September 2018 and has been very happy there. All the staff are lovely and it feels like a home from home for me. The carers work very hard and do a fabulous job at making Mum comfortable, nourished and well cared for. It has been difficult
during lockdown, but we have had FaceTime calls, so we can still see each other and have a chat and a laugh - much needed for all of us.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your review. I am so happy to hear you feel like part of the Fountains Lodge family. The team have been working hard to enable families to keep as much contact with their loved ones as possible so we appreciate your feedback.

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Review from Pam T (Wife of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into Fountains Lodge at the end of September 2020 and sadly due to Covid restrictions, I wasn't able to help him move in and have only seen him a few times behind glass. However, I totally understand and support the reasoning to keep the residents and staff safe, but naturally, it is
heartbreaking not being able to give him a hug especially as communication is so difficult for him to understand. The staff have been wonderful and I know he is in very good, kind and safe hands. Thank you. I feel for the staff. It must be exceedingly scary going in day after day, you are all very brave and certainly our heroes - again, thank you from all our family. Every member of staff I have ever spoken to has always been extremely positive, kind, compassionate and everything I could hope for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

We really appreciate you taking the time to leave us a review. We hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible for you both. I will pass your kind words on to the team.

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Review from Julia P (Daughter of Resident) published on 13 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Fountains Lodge has been the home to both my parents for the last 9 months, all apart from the first 5 days, visits have been limited, but I am grateful that they are safe and well looked after on the nursing floor. Visits have recently been in a barely used lounge behind a screen with carers sitting
in the room, it's not ideal, especially as my mother has Alzheimer's, but it has been lovely to see them both. The carers supervising these visits have been outstanding, in particular the lady who organised a lovely tea with a delicious cake, nibbles, a banner and photos to celebrate their wedding anniversary. Thank you! Sadly visits have stopped again, which is frustrating for all.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for taking the time to leave your comments. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from D H (Son of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is confused but safe and well cared for. Dementia care has been difficult to provide for.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your review, we are happy to help your family through this difficult time.

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Review from D S (Daughter of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my mother in the quiet lounge with a screen between us and a carer present. All the staff are friendly, efficient, polite and careful i.e. hygiene, etc. Mother is very happy here and is well looked after.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you, we are happy to help you and your family through this difficult time.

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Review from Anthony (Brother-in-law of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caring staff have managed extremely well in recent very difficult circumstances. My sister-in-law has been well looked after (as far as we know in lockdown as we haven't been allowed to visit). The home has kept us well-informed.
Reply from Stephen Rondel, Customer Adviser at Fountains Lodge Care Home

Thank you for such great feedback, we appreciate such nice words.

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Review from Jackie F (Daughter of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her staff have been amazing during the current pandemic. We felt that the residents were being cared for and protected as much as possible.
The Facebook page kept families updated.
I’ve really missed being able to visit my mum but I know she is safe.
Reply from Stephen Rondel, Customer Adviser at Fountains Lodge Care Home

Thank you for your feedback, we really appreciate it.

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Review from Alan B (Son of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coming to the end of a most difficult period, the dedication of the staff and BUPA has been amazing in keeping everyone informed. The activities for the residents have continued with minimal disruption and the staff have done an excellent job of keeping everyone safe and well.
Reply from Emily Wilson, Customer Services Adviser at Fountains Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything else we can do for you or your family.

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Review from Yvonne H (Daughter-in-law of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is so good at making relatives feel welcome and treat the residents so well. Nothing is too much trouble and they deserve all the praise for taking the worry away from the relatives. It is not a job that I would like and not having to always stress about my mother-in-law is good.
Reply from Greta Narbutaityte, Customer Advisor at Fountains Lodge Care Home

Thank you for such genuine comments, we really appreciate it.

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Review from R T (Brother of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, caring, professional and understanding. I cannot speak/write about how I feel about Fountains Lodge and all of the staff.
I cannot give an observation on activities as I have no knowledge!
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for providing us with your feedback, it is greatly appreciated.

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Review from S H (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Fountains Lodge in July 2019. I have been very impressed with the genuine care and respect given to my mother, who has dementia. The care, cleanliness, rooms, food and management are all excellent.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave such lovely comments. We also appreciate you trusting us with your mother's care.

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Review from Carolyn M (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A truly lovely care home. So warm, inviting and cosy - just the kind of place I am happy with for my mother.
The staff are outstanding, as too are the management team. Nothing is ever too much trouble.
Activities are so good for my mum and every effort is made to encourage our loved ones.
Brilliant.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for trusting us with your mothers care, Carolyn.

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Review from Janet K (Daughter of Resident) published on 6 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step-father has only been a resident for 2 months. All the staff recognise and greet us by name and treat us as part of their family when we visit. The rooms, lounges, bathrooms, dining rooms are all modern, clean and do not smell like some homes do.
The staff give my step-father the care that
he needs (late-stage dementia) with dignity. The home is secure with key pad locks at the entrance which gives us a peace of mind we did not have at home.
The gardens are a delight, even having a large children’s playground so the residents can watch their grand or even great-grandchildren play.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for such a lovely review. We are very happy to hear you and your family can feel at ease with your step-father in our care.

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Review from Alan R (Husband of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident for 3 years and 7 months. During her time there she was looked after by competent and friendly staff. Nobody could have treated her any better than the staff did.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for your kind words.

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Review from C H (Aunt of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our Auntie had only been with you a matter of days and already everyone used her first name without hesitation and we had been made so welcome immediately. The doors were monitored without any fuss or feeling that you were being a nuisance. Everyone was so kind and welcoming. Thank you so much, it makes
so much difference to us all when our family has previously had so much worry and upheaval, previous to coming to our families new home.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are delighted to hear you feel relieved with auntie in our care. Hopefully she feels like a part of our Fountains Lodge family.

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Review from P C (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is enormously happy after 2 years in Fountain Lodge Care Home. She readily acknowledges the kindness and care of staff and the excellent food and generally good facilities. I would endorse this with thanks especially to the manager and her team. The majority of staff are unchanged since mothers
arrival in 2017 a tribute to good management.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. It is always lovely to hear words like “Kind” and “Caring” being used to describe our care.

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Review from P C (Friend of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely helpful and caring staff.
Rooms and surroundings are excellent.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for such a lovely review, Patricia.

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Review from Terence C (Friend of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The many times I have visited the resident the staff have been more than helpful. The resident has been treated as if he was one of their family, with friendliness and kindness. They look as if they can't do enough for the resident. The staff are always on hand and look after my friend as if he was
a friend of theirs.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents, therefore it is always nice to hear from family and friends feeling like their loved one is cared for and looked after.

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Review from Louise H (Daughter of Resident) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems happy living at Fountains Lodge and at the end of the day, what more can a daughter ask for?
Reply from Greta Narbutaityte, Customer Advisor at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We are happy to hear you and your mother feel like a part of our Fountains Lodge family. Please let us know if there is anything else we can do to make mum's stay as comfortable as possible.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.719 for Fountains Lodge Care Home is calculated as follows: ( (341 Excellents x 5) + (101 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 455 Ratings = 4.719
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.

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Awards / Recognitions (7)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fountains Lodge Care Home to verify any information. View our terms and conditions. Fountains Lodge Care Home has an Enhanced Service - more info.