Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
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9.7 134 Reviews
  • Fountains Lodge Care Home, Tunbridge Wells
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples.

The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Situated in Southborough, the home is a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

Staff take great care to focus on the person. Its important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.
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Care Provided by Fountains Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1465
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1610
  • RESPITE Self-Funded Nursing Dementia Care: from £1870

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Fountains Lodge Care Home to find out the exact price for your requirements.

Contact Fountains Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Fountains Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Louise Eastwood (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home.
    There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.

Parking

  • Onsite parking available

Fountains Lodge Care Home Reviews (134)

9.7

Fountains Lodge Care Home has a Review Score of 9.7 (9.741) out of 10, based on 40 reviews in the last 2 years.
Over all time Fountains Lodge Care Home has 134 reviews.

Overall Experience
  • 99
  • 30
  • 2
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Date Published
  • 134
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Reviewer Connection to Fountains Lodge Care Home
  • 54
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  • 11
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  • 9
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  • 6
  • 2
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  • 1
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Total of 134, showing 81-100
Review from Eileen R (Friend of Resident) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always been extremely helpful, it is obvious that she has a good solid relationship with them. They have encouraged her to be as mobile as possible and got her walking again when she first arrived and couldn't walk at all. She always looks beautifully presented, and she is encouraged
to come out of her room and form friendships with other residents - which she has.
Reply from penelope kudelnitzky, Customer Service Adviser at Fountains Lodge Care Home
Thank you for your kind review. It's a pleasure to read the care that has been provided especially getting someone mobile again. Our resident's health and well being are our top priority, and seeing…read more
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Review from I H (Husband of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent in all aspects. The care staff are very kind, thoughtful and well informed. The building and rooms are well maintained and pleasant.
Reply from Melanie Cope, Customer Service Adviser at Fountains Lodge Care Home
Thank you for taking your time to leave us such a lovely review, we are so glad you feel the care home is excellent in all aspects! We will be sure to pass your beautiful comments on.
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Review from Tony H (Son of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care of Fountains Lodge since January 2021. Even with the restrictions in place due to Covid, I am seeing a noticeable change in my mum.
She seems calmer, more content and definitely putting on weight!
The staff couldn't be more helpful or caring and are always happy and
polite when we see them.
I am currently now allowed to visit once a week and this is really having a positive effect.
I am so glad we chose Fountains Lodge, it's a happy place to be.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Fountains Lodge Care Home
Thank you for your lovely review. It has been such a difficult time through the pandemic, but we are now moving forward and letting designated visitors into their relative's room, which will be a…read more
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Review from C G (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Fountains Lodge are very caring, friendly, polite, and efficient. They are always lovely to the residents and do lots of activities with them. I know Mum is safe and well looked after.
Reply from Melanie Cope, Customer Service Adviser at Fountains Lodge Care Home
We really appreciate you taking the time to leave us such lovely comments. Please let us know if there is anything else, we can do to help.
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Review from S S (Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very kind. Nice bedroom.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for your lovely feedback, we really appreciate you taking the time to send us your review.
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Review from Michelle M (Daughter of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Fountains Lodge Care Home since September 2018 and has been very happy there. All the staff are lovely and it feels like a home from home for me. The carers work very hard and do a fabulous job at making Mum comfortable, nourished and well cared for. It has been difficult
during lockdown, but we have had FaceTime calls, so we can still see each other and have a chat and a laugh - much needed for all of us.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for your review. I am so happy to hear you feel like part of the Fountains Lodge family. The team have been working hard to enable families to keep as much contact with their loved ones as…read more
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Review from Pam T (Wife of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into Fountains Lodge at the end of September 2020 and sadly due to Covid restrictions, I wasn't able to help him move in and have only seen him a few times behind glass. However, I totally understand and support the reasoning to keep the residents and staff safe, but naturally, it is
heartbreaking not being able to give him a hug especially as communication is so difficult for him to understand. The staff have been wonderful and I know he is in very good, kind and safe hands. Thank you. I feel for the staff. It must be exceedingly scary going in day after day, you are all very brave and certainly our heroes - again, thank you from all our family. Every member of staff I have ever spoken to has always been extremely positive, kind, compassionate and everything I could hope for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home
We really appreciate you taking the time to leave us a review. We hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible for you both. I will pass your kind…read more
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Review from Julia P (Daughter of Resident) published on 13 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Fountains Lodge has been the home to both my parents for the last 9 months, all apart from the first 5 days, visits have been limited, but I am grateful that they are safe and well looked after on the nursing floor. Visits have recently been in a barely used lounge behind a screen with carers sitting
in the room, it's not ideal, especially as my mother has Alzheimer's, but it has been lovely to see them both. The carers supervising these visits have been outstanding, in particular the lady who organised a lovely tea with a delicious cake, nibbles, a banner and photos to celebrate their wedding anniversary. Thank you! Sadly visits have stopped again, which is frustrating for all.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for taking the time to leave your comments. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else we can do to…read more
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Review from D H (Son of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is confused but safe and well cared for. Dementia care has been difficult to provide for.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you for your review, we are happy to help your family through this difficult time.
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Review from D S (Daughter of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my mother in the quiet lounge with a screen between us and a carer present. All the staff are friendly, efficient, polite and careful i.e. hygiene, etc. Mother is very happy here and is well looked after.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Fountains Lodge Care Home
Thank you, we are happy to help you and your family through this difficult time.
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Review from Anthony (Brother-in-law of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caring staff have managed extremely well in recent very difficult circumstances. My sister-in-law has been well looked after (as far as we know in lockdown as we haven't been allowed to visit). The home has kept us well-informed.
Reply from Stephen Rondel, Customer Adviser at Fountains Lodge Care Home
Thank you for such great feedback, we appreciate such nice words.
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Review from Jackie F (Daughter of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her staff have been amazing during the current pandemic. We felt that the residents were being cared for and protected as much as possible.
The Facebook page kept families updated.
I’ve really missed being able to visit my mum but I know she is safe.
Reply from Stephen Rondel, Customer Adviser at Fountains Lodge Care Home
Thank you for your feedback, we really appreciate it.
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Review from Alan B (Son of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coming to the end of a most difficult period, the dedication of the staff and BUPA has been amazing in keeping everyone informed. The activities for the residents have continued with minimal disruption and the staff have done an excellent job of keeping everyone safe and well.
Reply from Emily Wilson, Customer Services Adviser at Fountains Lodge Care Home
We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything else…read more
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Review from Yvonne H (Daughter-in-law of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is so good at making relatives feel welcome and treat the residents so well. Nothing is too much trouble and they deserve all the praise for taking the worry away from the relatives. It is not a job that I would like and not having to always stress about my mother-in-law is good.
Reply from Greta Narbutaityte, Customer Advisor at Fountains Lodge Care Home
Thank you for such genuine comments, we really appreciate it.
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Review from R T (Brother of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, caring, professional and understanding. I cannot speak/write about how I feel about Fountains Lodge and all of the staff.
I cannot give an observation on activities as I have no knowledge!
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home
Thank you for providing us with your feedback, it is greatly appreciated.
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Review from S H (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Fountains Lodge in July 2019. I have been very impressed with the genuine care and respect given to my mother, who has dementia. The care, cleanliness, rooms, food and management are all excellent.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home
Thank you for taking the time to leave such lovely comments. We also appreciate you trusting us with your mother's care.
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Review from Carolyn M (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A truly lovely care home. So warm, inviting and cosy - just the kind of place I am happy with for my mother.
The staff are outstanding, as too are the management team. Nothing is ever too much trouble.
Activities are so good for my mum and every effort is made to encourage our loved ones.
Brilliant.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home
Thank you for trusting us with your mothers care, Carolyn.
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Review from Janet K (Daughter of Resident) published on 6 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step-father has only been a resident for 2 months. All the staff recognise and greet us by name and treat us as part of their family when we visit. The rooms, lounges, bathrooms, dining rooms are all modern, clean and do not smell like some homes do.
The staff give my step-father the care that
he needs (late-stage dementia) with dignity. The home is secure with key pad locks at the entrance which gives us a peace of mind we did not have at home.
The gardens are a delight, even having a large children’s playground so the residents can watch their grand or even great-grandchildren play.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home
Thank you for such a lovely review. We are very happy to hear you and your family can feel at ease with your step-father in our care.
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Review from Alan R (Husband of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident for 3 years and 7 months. During her time there she was looked after by competent and friendly staff. Nobody could have treated her any better than the staff did.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home
Thank you for your kind words.
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Review from C H (Aunt of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our Auntie had only been with you a matter of days and already everyone used her first name without hesitation and we had been made so welcome immediately. The doors were monitored without any fuss or feeling that you were being a nuisance. Everyone was so kind and welcoming. Thank you so much, it makes
so much difference to us all when our family has previously had so much worry and upheaval, previous to coming to our families new home.
Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home
Thank you for your kind words. We are delighted to hear you feel relieved with auntie in our care. Hopefully she feels like a part of our Fountains Lodge family.
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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.741 for Fountains Lodge Care Home is calculated as follows: ( (361 Excellents x 5) + (94 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 468 Ratings = 4.741
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 04 Nov 2025

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.

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Awards / Recognitions (7)

Meet the Team (0)

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