Fountains Lodge Care Home

This process is harrowing and you feel helpless and useless when the time comes to move loved ones to a care home; wasn't my decision but the NHS! Fountains Lodge Care Home understands and gently supports the new arrival whilst they adapt and oh so frequently question where they are but when the penny drops and they start to recognise their new surroundings, it is best for everyone. Fountains Lodge excel on care for their residents. It is very clear to us.

Young lady caring for our friend appeared very aware of her needs. Made her birthday celebration a very happy occasion for us all.

Such a pleasant environment and caring staff. Our dear friends are there together but very happy each time we visit. They go that extra mile to make it home from home. Loved the birthday cake made for our friend- delicious!

Crying in pain in a hard armchair, I had to ask for a better chair. I had to ask for Energy Drinks. It was heartbreaking. I watched my Mum die.

My husband has Alzheimer's and is now a permanent resident at Fountains Lodge. We are both in our late 70's. We have experienced nothing but warmth and kindness from the staff - all of them. It has made such a difference to me, knowing he is being cared for so lovingly and professionally. He is always clean shaven and dressed as well as is possible. I cannot recommend them highly enough.

I would not hesitate in recommending Fountains Lodge and a big thank you for all your care and support.

Excellent care is being maintained and communication and visit arrangements are very well managed. All management and staff have shown great care and skill during the last very difficult year.

My mum is very happy and well cared for at 95. Sher has the best possible quality of life.

Fountains Lodge is very caring and comfortable. The staff are fine and treat the residents with care and respect.

Mum is looked after with great care and dignity. Although we have been only able to visit on a handful of occasions during the pandemic we were kept in touch by phone calls or facetime. If there were any issues with Mum they would contact us immediately and kept us up to date with developments. We know mum is in very good hands and well looked after.

My mother was a resident at Fountains Lodge for 12 months. She was very well cared for by the staff until her death due to the frailty of old age. My mother was an artist and loved taking part in the creative art activities at the home. She was known and loved. Our family were made to feel very welcome whenever we visited her. My granddaughter loved seeing her great-grandma and was happy to skip around the lounge talking to everyone. It’s amazing how older people come to life whenever a small child or a little dog, like ours, visited. My dear mother was very elegant and smart. She was never seen without her makeup and matching scarf, beads and cardigan. The girls always made sure she looked wonderful every day. My mother died with her lipstick on just as she would have wanted. I am so pleased that I chose Fountains Lodge, especially as this last year has been so difficult for so many families.

The staff have always been extremely helpful, it is obvious that she has a good solid relationship with them. They have encouraged her to be as mobile as possible and got her walking again when she first arrived and couldn't walk at all. She always looks beautifully presented, and she is encouraged to come out of her room and form friendships with other residents - which she has.

This care home is excellent in all aspects. The care staff are very kind, thoughtful and well informed. The building and rooms are well maintained and pleasant.

I am so glad we chose Fountains Lodge, it's a happy place to be.

The staff at Fountains Lodge are very caring, friendly, polite, and efficient. They are always lovely to the residents and do lots of activities with them. I know Mum is safe and well looked after.

Staff very kind. Nice bedroom.

My mum has been a resident at Fountains Lodge Care Home since September 2018 and has been very happy there. All the staff are lovely and it feels like a home from home for me. The carers work very hard and do a fabulous job at making Mum comfortable, nourished and well cared for. It has been difficult during lockdown, but we have had FaceTime calls, so we can still see each other and have a chat and a laugh - much needed for all of us.

My husband moved into Fountains Lodge at the end of September 2020 and sadly due to Covid restrictions, I wasn't able to help him move in and have only seen him a few times behind glass. However, I totally understand and support the reasoning to keep the residents and staff safe, but naturally, it is heartbreaking not being able to give him a hug especially as communication is so difficult for him to understand. The staff have been wonderful and I know he is in very good, kind and safe hands. Thank you. I feel for the staff. It must be exceedingly scary going in day after day, you are all very brave and certainly our heroes - again, thank you from all our family. Every member of staff I have ever spoken to has always been extremely positive, kind, compassionate and everything I could hope for.

Fountains Lodge has been the home to both my parents for the last 9 months, all apart from the first 5 days, visits have been limited, but I am grateful that they are safe and well looked after on the nursing floor. Visits have recently been in a barely used lounge behind a screen with carers sitting in the room, it's not ideal, especially as my mother has Alzheimer's, but it has been lovely to see them both. The carers supervising these visits have been outstanding, in particular the lady who organised a lovely tea with a delicious cake, nibbles, a banner and photos to celebrate their wedding anniversary. Thank you! Sadly visits have stopped again, which is frustrating for all.

My mother is confused but safe and well cared for. Dementia care has been difficult to provide for.