
I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)

Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)

The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)

I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)

Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)

The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.
All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden...
Care Provided by Fountains Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
The price(s) shown are provided by the care home. Contact Fountains Lodge Care Home for full pricing details and T&Cs.
Contact Fountains Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Louise Eastwood (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (74)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (74)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home. There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.
Parking
- Onsite parking available
Fountains Lodge Care Home Reviews (143)
Fountains Lodge Care Home has a Review Score of 9.7 (9.745) out of 10, based on 36 reviews in the last 2 years.
Over all time Fountains Lodge Care Home has 143 reviews.
Such a pleasant environment and caring staff. Our dear friends are there together but very happy each time we visit. They go that extra mile to make it home from home. Loved the birthday cake made for our friend- delicious!
Thank you for your kind words. We are so glad o hear that your Friends are always happy when you visit them and that you enjoyed the birthday cake!
They talk the talk, have a showy reception and sell it how it should be, but inside day to day is not the same at all.
My Mum fell several times within a short time of being there and broke her wrist and lost weight.
A few months later fell again (no alarm pad on her bed) broke her shoulder and wrist. Mum was a few weeks off of her 100th Birthday in so much pain and losing more weight, and they refused to let me see her or even speak to her on the phone.
When I finally got in after a massive fight the deterioration was horrendous. I then saw how much mum had deteriorated and how much lack of care there had been.
Just very basic care was given.
I had to tell them what Mum needed in the way of care.
Mum could barely sip drinks but still being offered solid food.
Crying in pain in a hard armchair, I had to ask for a better chair. I had to ask for Energy Drinks. It was heartbreaking. I watched my Mum die.
We take huge pride in giving residents person-centred care at Fountains Lodge, so I’m very sorry to read this.
We always welcome feedback. However, I don’t feel that these comments are an accurate representation of the home or your mother’s care. They also go against the positive and kind...
My husband has Alzheimer's and is now a permanent resident at Fountains Lodge. We are both in our late 70's. We have experienced nothing but warmth and kindness from the staff - all of them. It has made such a difference to me, knowing he is being cared for so lovingly and professionally. He is always clean shaven and dressed as well as is possible. I cannot recommend them highly enough.
Thank you for your lovely review. We are very happy to hear you can feel at ease with your husband in our care at Fountains Lodge. Please let us know if there is anything we can do to make your Husbands stay as comfortable as possible.
It goes without saying that the last year has been very difficult for all involved. However, the management and staff kept me regularly informed as to how dad was doing and organised regular FaceTime calls with him.
When dad went dramatically downhill (almost overnight) the staff were fantastic in keeping me updated and thankfully allowing my brother and I into his room to be with him. The staff on duty during his last days were all outstanding.
I would not hesitate in recommending Fountains Lodge and a big thank you for all your care and support.
Thank you for taking the time to leave your review. Please accept our condolences for the loss of your Father. We are glad to hear that you felt well supported by all the staff through such a difficult time, hopefully, you will be able to go away from this knowing that he had the best possible care.
Excellent care is being maintained and communication and visit arrangements are very well managed. All management and staff have shown great care and skill during the last very difficult year.
Thank you for your review. We are glad to know that you feel we have managed this difficult period as best as possible. We hope to continue providing your loved one with the best possible care.
My mum is very happy and well cared for at 95. Sher has the best possible quality of life.
We are happy to hear your mother feels well cared for and is getting the best possible care at Fountains Lodge. Please do let us know if there is anything else we can do to help.
Fountains Lodge is very caring and comfortable. The staff are fine and treat the residents with care and respect.
We really appreciate you taking the time to leave us your kind feedback, thank you for sharing your lovely words with us. Please let us know if there is anything else we can do for you.
Mum is looked after with great care and dignity. Although we have been only able to visit on a handful of occasions during the pandemic we were kept in touch by phone calls or facetime. If there were any issues with Mum they would contact us immediately and kept us up to date with developments. We know mum is in very good hands and well looked after.
We really appreciate you taking the time to leave us a review, thank you for your lovely comments and feedback. Please let us know if there is anything else we can do for you and your family.
My mother was a resident at Fountains Lodge for 12 months. She was very well cared for by the staff until her death due to the frailty of old age. My mother was an artist and loved taking part in the creative art activities at the home. She was known and loved. Our family were made to feel very welcome whenever we visited her. My granddaughter loved seeing her great-grandma and was happy to skip around the lounge talking to everyone. It’s amazing how older people come to life whenever a small child or a little dog, like ours, visited. My dear mother was very elegant and smart. She was never seen without her makeup and matching scarf, beads and cardigan. The girls always made sure she looked wonderful every day. My mother died with her lipstick on just as she would have wanted. I am so pleased that I chose Fountains Lodge, especially as this last year has been so difficult for so many families.
We really appreciate you taking the time to leave us such lovely comments. We are saddened to hear about the loss of your mother. During the time she stayed with us, she seems to have made such an impression on our staff and the other residents, from her creative side through to the elegant lady...
The staff have always been extremely helpful, it is obvious that she has a good solid relationship with them. They have encouraged her to be as mobile as possible and got her walking again when she first arrived and couldn't walk at all. She always looks beautifully presented, and she is encouraged to come out of her room and form friendships with other residents - which she has.
Thank you for your kind review. It's a pleasure to read the care that has been provided especially getting someone mobile again. Our resident's health and well being are our top priority, and seeing that your loved one is always beautifully presented is a testament to this. It's lovely that she...
This care home is excellent in all aspects. The care staff are very kind, thoughtful and well informed. The building and rooms are well maintained and pleasant.
Thank you for taking your time to leave us such a lovely review, we are so glad you feel the care home is excellent in all aspects! We will be sure to pass your beautiful comments on.
She seems calmer, more content and definitely putting on weight!
The staff couldn't be more helpful or caring and are always happy and polite when we see them.
I am currently now allowed to visit once a week and this is really having a positive effect.
I am so glad we chose Fountains Lodge, it's a happy place to be.
Thank you for your lovely review. It has been such a difficult time through the pandemic, but we are now moving forward and letting designated visitors into their relative's room, which will be a great comfort to your mother. We are happy to read that your mother has thrived since being in our home...
The staff at Fountains Lodge are very caring, friendly, polite, and efficient. They are always lovely to the residents and do lots of activities with them. I know Mum is safe and well looked after.
We really appreciate you taking the time to leave us such lovely comments. Please let us know if there is anything else, we can do to help.
Staff very kind. Nice bedroom.
Thank you for your lovely feedback, we really appreciate you taking the time to send us your review.
My mum has been a resident at Fountains Lodge Care Home since September 2018 and has been very happy there. All the staff are lovely and it feels like a home from home for me. The carers work very hard and do a fabulous job at making Mum comfortable, nourished and well cared for. It has been difficult during lockdown, but we have had FaceTime calls, so we can still see each other and have a chat and a laugh - much needed for all of us.
Thank you for your review. I am so happy to hear you feel like part of the Fountains Lodge family. The team have been working hard to enable families to keep as much contact with their loved ones as possible so we appreciate your feedback.
My husband moved into Fountains Lodge at the end of September 2020 and sadly due to Covid restrictions, I wasn't able to help him move in and have only seen him a few times behind glass. However, I totally understand and support the reasoning to keep the residents and staff safe, but naturally, it is heartbreaking not being able to give him a hug especially as communication is so difficult for him to understand. The staff have been wonderful and I know he is in very good, kind and safe hands. Thank you. I feel for the staff. It must be exceedingly scary going in day after day, you are all very brave and certainly our heroes - again, thank you from all our family. Every member of staff I have ever spoken to has always been extremely positive, kind, compassionate and everything I could hope for.
We really appreciate you taking the time to leave us a review. We hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible for you both. I will pass your kind words on to the team.
Fountains Lodge has been the home to both my parents for the last 9 months, all apart from the first 5 days, visits have been limited, but I am grateful that they are safe and well looked after on the nursing floor. Visits have recently been in a barely used lounge behind a screen with carers sitting in the room, it's not ideal, especially as my mother has Alzheimer's, but it has been lovely to see them both. The carers supervising these visits have been outstanding, in particular the lady who organised a lovely tea with a delicious cake, nibbles, a banner and photos to celebrate their wedding anniversary. Thank you! Sadly visits have stopped again, which is frustrating for all.
Thank you for taking the time to leave your comments. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.
My mother is confused but safe and well cared for. Dementia care has been difficult to provide for.
Thank you for your review, we are happy to help your family through this difficult time.
Visited my mother in the quiet lounge with a screen between us and a carer present. All the staff are friendly, efficient, polite and careful i.e. hygiene, etc. Mother is very happy here and is well looked after.
Thank you, we are happy to help you and your family through this difficult time.
Caring staff have managed extremely well in recent very difficult circumstances. My sister-in-law has been well looked after (as far as we know in lockdown as we haven't been allowed to visit). The home has kept us well-informed.
Thank you for such great feedback, we appreciate such nice words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 09 August 2026The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.
News (0) & Events (0)
There are no news items for Fountains Lodge Care Home.
There are no upcoming events for Fountains Lodge Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Fountains Lodge Care Home.
Meet the Team (0)
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