Fountains Lodge Care Home

My Mother-in-Law died at Fountains earlier this month. The loving care shown to her and to our family was an example to all care homes and very much appreciated by us.

I cannot praise the staff and facilities at Fountains Lodge highly enough. Moving to a care home is not easy for many elderly persons but my dad was treated with respect and love by all staff. Ten out of ten.

I visit my aunt regularly. She is always immaculate and very well cared for. The staff treat her with the utmost dignity and never forget her as a person with a history who has had a full active life.

There are staff who are in charge of activities. Music plays a bit part in the home, the food is fabulous, most home cooked. Great garden too. Thank you Fountains.

My husband has been in the care of Fountains Lodge for 3 1/2 years. In that time I have had no cause for complaints and I would recommend to anyone seeking a caring, efficient environment for a relative under the care of the manager.

Having lived in this care home for the past four months and having visited my wife here for past three years I think I have a good insight to the running of this home which I must say is very good in every way possible.

Sadly mum's dementia has deteriorated to the extent that she has been bed-bound since the beginning of the year. At all times she is treated with the greatest respect for her dignity, genuine affection and gentle humour to ensure life remains as comfortable and "normal" as possible. The support given to myself is equally superb. If you had a category higher than excellent I would award it to all the staff of Fountains Lodge!

The staff give Mum great care and support and she is always treated with dignity. Although she is confined to a wheelchair and can’t remember who or where she is half the time, she remains happy. Her bedroom is spacious and she has her own furniture to make her feel at home. She enjoys her walks around the garden with me or a staff member. I am made to feel welcome whenever I turn up, as are friends and other families. As care homes go, she couldn’t be in a better place. Thank you, Fountains.

This home has looked after my father for two and a half years. The building is purpose built and is well maintained and equipped. The standard of care and kindness shown to my father by staff at all levels, from cleaners to the manager is exemplary. Consequently, the atmosphere is calm and friendly and my father seems contented and secure.

Overall a pretty mixed experience.

Although our family live some distance away, they are welcomed and made to feel at home and I have complete confidence that my husband will be well cared for whenever I am away visiting them.

Very helpful staff.

The atmosphere is warm and affectionate - all made possible because of the brilliant staff.

Having your father go into a home is a horrendous thing, particularly when you co-cared for him full time for the previous immediate period. I was concerned if my father's innate physical ability and desire to walk and move would be curtailed but although he is now much more sedentary due to the progression of the disease, he has been able to walk freely in long corridors, big lounges and a garden.

There are some care staff who you can tell have the knowledge and experience of being in an environment and interacting with, specifically, elderly people with Alzheimer's. They don't judge and try to tell you what would be good to do because it is presumed you don't know. When you are visiting, they give you that time with your loved one.

It seems a good, respectful, trying place. Thank you.

I am so grateful and relieved that my husband is safe and comfortable. I cannot praise this particular care home highly enough.

She joined Fountains Lodge two months ago.

Carers are compassionate and hard-working. They work in my mother's best interests. Her Parkinsons is very difficult as it affects her inconsistently and coupled with another disability, it means her requirements are unusual but as demanding as other residents. The home is not perfect, but we regard it very highly and are very grateful for the level of care provided.

My wife of 85 was a resident and died there on 21st December 2016, had been in the home, both residential and nursing sections for the last twelve months. She suffered from advanced dementia and was unable to stand or walk and had severe breathing problems. I too was given every help and assistance, especially in her dying days. The home is not perfect, but hard to find fault. If there were any concerns the management and staff listened, took notice and quickly rectified the position. Relatives and residents are consulted and advised where necessary. In addition to the care and attention from all concerned, including younger members, the food is good, activities greatly improved and the gardens a pleasure to take residents during the year. The right people have been promoted and given authority. I have had experience with other homes and this is by far the best. To me, the final test is: - as a 90-year-old, would I be prepared and happy to become a resident there, possibly in my final months or years - without a doubt yes.

Observed residents unsupervised for period in excess of 30 minutes. Observed carer placing soiled pad on soft furnishing. Cushion removed for deep cleaning and chair left without a cushion for weeks. Resident left unattended in room after falling and injuring head. With too many continuing concerns regarding the level of care at this home, there is only one way to deal with the situation ... move to an alternative provider.. done!

We know our relative will be treated compassionately and caringly at the home and when we are not there we know they are safe and cared for. Staff, however, busy will always find time to discuss any concerns we may have about our relative and are prompt to contact us if they themselves have any concerns. The home provides a good range of activities each day and had many events and shows over Xmas. Many residents were singing and dancing with pleasure etched on their faces.