Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
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9.7 130 Reviews
  • Fountains Lodge Care Home, Tunbridge Wells
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples.

The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Situated in Southborough, the home is a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

Staff take great care to focus on the person. Its important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Eastwood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years. The home can take general nursing (end of life) too.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home.
    There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.

Parking

  • Onsite parking available

Fountains Lodge Care Home Reviews (130)

Total of 130, showing 121-130
9.7

Fountains Lodge Care Home has a Review Score of 9.7 (9.726) out of 10, based on 40 reviews in the last 2 years. Over all time Fountains Lodge Care Home has 130 reviews.

Overall Experience

  • 95
  • 30
  • 2
  • 2
  • 1

Date Published

130
9
20
40
90

Review from L S (Daughter of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having your father go into a home is a horrendous thing, particularly when you co-cared for him full time for the previous immediate period. I was concerned if my father's innate physical ability and desire to walk and move would be curtailed but although he is now much more sedentary due to the progression
of the disease, he has been able to walk freely in long corridors, big lounges and a garden.


There are some care staff who you can tell have the knowledge and experience of being in an environment and interacting with, specifically, elderly people with Alzheimer's. They don't judge and try to tell you what would be good to do because it is presumed you don't know. When you are visiting, they give you that time with your loved one.


It seems a good, respectful, trying place. Thank you.

Reply from Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Anne S (Wife of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the two years my husband has been in this care home he has consistently received the very best of care by all the staff. The excellent management team ensure that standards across the board are the highest calibre. Thus the carers and nursing staff are efficient, attentive, friendly, compassionate
and cheerful. The home itself is bright and clean and the garden provides additional sensory opportunities. Meals are nutritious with all needs catered for.
I am so grateful and relieved that my husband is safe and comfortable. I cannot praise this particular care home highly enough.

Reply from Jayne Duck, Customer services administrator at Fountains Lodge Care Home

Thank you for your review. I'm so glad to hear that your husband is settled and that you have peace of mind knowing that he is safe and well cared for.

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Review from E L (Friend of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As power of attorney for a friend of 30 years, I visited many homes until I came across Fountains Lodge.
I knew instantly this was going to be the perfect place in all regards.
From meeting somebody in accounts initially, and over the last seventeen months getting to know the staff, I realise more
and more I made the correct decision.
They are a truly dedicated team and it does not matter what time of the day/night I visit, everything is run professionally with added love and care.
Her room is always immaculate and so is she.
I am treated exceptionally well too and feel it really is home from home.
I have highly recommended Fountains Lodge to a friend and her mother in law is now a resident.
She joined Fountains Lodge two months ago.

Reply from Jamie, National Development Manager at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from A D (Daughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are compassionate and hard-working. They work in my mother's best interests. Her Parkinsons is very difficult as it affects her inconsistently and coupled with another disability, it means her requirements are unusual but as demanding as other residents. The home is not perfect, but we regard
it very highly and are very grateful for the level of care provided.

Reply from Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from G P (Husband of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife of 85 was a resident and died there on 21st December 2016, had been in the home, both residential and nursing sections for the last twelve months. She suffered from advanced dementia and was unable to stand or walk and had severe breathing problems. I too was given every help and assistance,
especially in her dying days. The home is not perfect, but hard to find fault. If there were any concerns the management and staff listened, took notice and quickly rectified the position. Relatives and residents are consulted and advised where necessary. In addition to the care and attention from all concerned, including younger members, the food is good, activities greatly improved and the gardens a pleasure to take residents during the year. The right people have been promoted and given authority. I have had experience with other homes and this is by far the best. To me, the final test is: - as a 90-year-old, would I be prepared and happy to become a resident there, possibly in my final months or years - without a doubt yes.

Reply from Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Jean W (Wife of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Observed residents unsupervised for period in excess of 30 minutes. Observed carer placing soiled pad on soft furnishing. Cushion removed for deep cleaning and chair left without a cushion for weeks. Resident left unattended in room after falling and injuring head. With too many continuing concerns
regarding the level of care at this home, there is only one way to deal with the situation ... move to an alternative provider.. done!

Reply from Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com or calling 0113 381 6293 so that we can discuss this feedback further?

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Review from Jennifer C (Relative of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We know our relative will be treated compassionately and caringly at the home and when we are not there we know they are safe and cared for. Staff, however, busy will always find time to discuss any concerns we may have about our relative and are prompt to contact us if they themselves have any concerns.
The home provides a good range of activities each day and had many events and shows over Xmas. Many residents were singing and dancing with pleasure etched on their faces.

Reply from Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Richard (Son of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother took up residence in difficult circumstances. Nothing phased the staff. They simply got on with helping Mum as best they could. I was always kept informed of all that was being done and what the plan was. It was tough going to start with but three months on and Mum is now in the best state
possible for her to be in. She is calm and occupied happily with activities. All of which is a testament to the dedication of the carers. Whenever I visit, I am welcomed, whatever day of the week or time of day. I am particularly pleased to see that the carers are really getting to understand who Mum is and what she is capable of. The philosophy is to make the residents lives as happy as possible. I and other family members have peace of mind knowing that Mum is being treated with respect in a safe and stimulating environment. I have already recommended Fountains Lodge to others and I will continue to do so.

Reply from Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from John (Nephew of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The ability for residents to take ad hoc or organised trips outside the care home seems to us limited.


We have noticed a fall off in the quality of restaurant food during the last 12 to 18 months.


There have been occasions when we have experienced resident uncleanliness (by smell) at time of

visit.


However, staff are always helpful and caring.

Reply from Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from David (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is abundantly clear as soon as you walk into Fountains Lodge that you are entering a caring community. The staff are exceptionally friendly and all seem to be aware of mothers health and wellbeing. Mother is well cared for, her room is kept clean, and her personal appearance is always as she herself
would expect it to be. The carers are all exceptional.

Reply from Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

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Care / Support

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Food & Drink

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Fountains Lodge Care Home is calculated as follows: ( (353 Excellents x 5) + (101 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 467 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.

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