Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
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9.7 130 Reviews
  • Fountains Lodge Care Home, Tunbridge Wells
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples.

The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Situated in Southborough, the home is a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

Staff take great care to focus on the person. Its important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Eastwood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years. The home can take general nursing (end of life) too.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home.
    There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.

Parking

  • Onsite parking available

Fountains Lodge Care Home Reviews (130)

9.7

Fountains Lodge Care Home has a Review Score of 9.7 (9.719) out of 10, based on 39 reviews in the last 2 years.
Over all time Fountains Lodge Care Home has 130 reviews.

Overall Experience
  • 95
  • 30
  • 2
  • 2
  • 1
Date Published
  • 130
  • 9
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  • 39
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Reviewer Connection to Fountains Lodge Care Home
  • 54
  • 21
  • 11
  • 9
  • 8
  • 8
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 130, showing 41-60
Review from A M (Son of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been a resident of Fountains Lodge for just over a month. From the first contact that I had with the lodge only a week before my mother moved in, the staff have been excellent, helpful, efficient, kind and friendly. My mother has settled into the Lodge very well and always appears
content whenever my brother and I visit.
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We hope Fountains Lodge care home did everything possible to make the transition as easy as possible for your mother. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you and your brother again soon.

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Review from Penny C (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Fountains Lodge Care Home in August 2022, after her health deteriorated rapidly. The care she receives has been consistently excellent. Nursing staff and carers observe her carefully and are quick to spot any changes. My mother is treated with kindness and compassion and is well looked
after. It is clear she feels safe and content in the home. We visit very frequently and staff are always welcoming and will make time to talk, despite the many pressures on their time. They do an excellent job, in often challenging circumstances. It feels as if they are with us as a family every step of the way on this difficult journey.
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear words like “kindness” and “compassion” being used to describe our care. We are very happy to hear you feel like your mother feels at ease in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from R B (Nephew of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was our first visit to see my auntie. On arrival at reception, the lady was busy with someone else but another lady from the back office came out and took us to see auntie - she talked to us about her and seemed to know a lot about her. Auntie was in her room - she had been earlier and had taken
part in activities. We hadn't seen auntie since before Christmas and she looked much happier - her hair was looking as she liked it. Aunty said that she was happy.
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and hope you can feel at ease that the staff know her so well and what she gets up to to pass this onto yourselves. We hope to continue providing your auntie with the best possible care and we look forward to seeing you again soon.

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Review from B W (Resident) assisted by family/friend published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always well cared for and comfortable. I spend a lot of time resting now however there are activities I enjoy occasionally when I have the energy. These include music, entertainment and gardening club. The food is excellent and I enjoy socialising at meal times. I like my room. I have my own things
around me for familiarity and love the doors to the garden.
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Review from A H (Daughter of Resident) published on 18 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have dealt with my mum superbly. She was a very reluctant resident at first, but the staff were gentle, attentive and reassuring. The communication between us and the staff has been open and easy. They have never made us feel we are fussing. There are plenty of activities for my mother to
attend should she wish to. The security is reassuring and thorough. We have never doubted our choice in bringing Mum to Fountains Lodge Care Home and the food is consistently good!
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your mum in our care. It is always nice to hear words like “gentle”, "attentive" and “reassuring” being used to describe our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from R B (Daughter of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall care of my mother has been very good. The staff are excellent at keeping me updated on changes about my mother's condition. My mother has always been treated with respect and dignity. I can highly recommend Fountains Lodge Care Home.
Reply from Rebecca Kellegher, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “Respect” and "Dignity” being used to describe our care. Thank you for choosing Fountains Lodge for your stay.

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Review from Carole C (Daughter-in-law of Resident) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law went to Fountains Lodge after a fall and could no longer return to her home. She became depressed but Fountains Lodge has been a godsend. She is laughing constantly with staff and is so happy which has helped with the decision to live in a care home environment.
Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We are so pleased to hear that your mother-in-law has benefitted from the excellent care we provide. Knowing that your mother-in-law is happy, laughing and smiling makes us very content that we have made a difference in your loved one's life. We hope to continue providing your loved one with the best possible care.

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Review from Margaret B (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Fountains Lodge Care Home for seven months and in all of that time the care has been fantastic. Mum could be hard work at times but the patience shown to her is marvellous. The food is good and plentiful and the cleanliness is A-one.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. We are so happy to hear that you find the care your Mmum receives to be fantastic. Thank you for choosing us for her care.

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Review from Stephen L (Partner of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My partner has lived at Fountains Lodge for nearly 3 years. During this time she has been treated with sympathetic courtesy and respect by all the regular staff and her needs have been promptly dealt with by the care team. Thankfully, the Covid situation has now eased a little and more freedoms are
back in place which has had a calming effect on my partner's mental state. The Fountains Lodge Team are always friendly and helpful and always keep me up to speed with any issues or changes. I would not hesitate to recommend Fountains Lodge to anyone with similar needs to those of my partner.
Reply from Grace Langfield, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after, we hope to continue providing your Partner with the best possible care.

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Review from Mark R (Son of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my father to Fountains Lodge with a degree of trepidation having vowed as a family never to put him into a home. The decision by the family to move him to Fountains turned out to be absolutely 100% correct. The care and attention that he received from day one from all staff was fantastic. Courteous
and patient, the staff treated dad like he was one of their own relatives. He was treated with the utmost dignity right up to when he passed away. All do a terrific job in what I would say are often, trying and difficult circumstances. The home is very clean, spacious and homely with great food. I would have no hesitation in recommending Fountains Lodge. I was pleasantly surprised and amazed.
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your father in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear you feel like a part of our Fountains Lodge family. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.

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Review from G S (Friend of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The welcome from reception is always friendly and welcoming. Always staff available to assist in reception. First appearance and feeling very positive. After visiting for a number of weeks happy to say this level stays constant. Thus feeling is then carried on throughout the home. I also notice constantly
the compassion shown particularly by domestic staff.
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. We hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from Neil H (Son of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm extremely pleased with the care my mother is receiving at Fountains Lodge. The care and administration teams have been both caring and efficient, and mum has bloomed under the support and kindness she has been receiving. It was a hard decision to move mum from her flat but honestly, it was the right
thing to do.
Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We hope Fountains Lodge care home did everything possible to make the transition as easy as possible and it's nice to hear that she has "bloomed" while in our care. We hope to continue providing your loved one with the best possible care.

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Review from L N (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care and kindness that the staff have shown to my father during the time he has been living at Fountains Lodge. I know that he is being well looked after and that there are many planned activities, which have been well organised. Staff take time to spend with him
and also update family members as to his health and well-being.
Reply from Rebecca Kellegher, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you taking the time to leave us your lovely review. It is always nice to hear positive feedback from relatives, and we hope to continue providing a high level of care for your father. Thank you for choosing Fountains Lodge Care Home.

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Review from Stephen H (Son of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even though Mum is not settled, we feel this is a lovely, kind and caring environment for her to be living in. Everyone is friendly and approachable.
Reply from Rebecca Kellegher, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.

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Review from J D (Power of Attorney of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have acted as Power of Attorney for a resident who has lived for the past seven years at Fountains Lodge Care Home. She had spent the previous three years at another care home and found her increasingly difficult to deal with. However, right from the start, the staff at Fountains Lodge adjusted her
medication, and her behaviour became normal. She positively thrived in the warm, caring environment of the home, and I was always touched by the concern of the staff, who seemed to treat her as one of their own family. In the last couple of years, she was increasingly unable to recognise those around her, but she was content, eating well and clearly in very good hands. Last month she died peacefully, and I cannot express my thanks warmly enough to the staff at all levels for making her life as happy as it could be.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. We are happy that we were able to provide your loved one with the environment she needed to thrive. Hopefully, it is comforting knowing that she received the best care possible in her final years. Thank you again for taking the time to leave your feedback.

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Review from B F (Wife of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has a combative stage when he joined this home, but he was never isolated by the carers and given positive encouragement. Later when he was taking medication for the first time he began to entertain and dance and sing to try and make a happy atmosphere. He was encouraged by the staff once
again and began to find people to talk to. To join a home is a long journey and he has been helped along the journey by caring staff and encouragement.
Reply from Rebecca Kellegher, Customer Service Adviser at Fountains Lodge Care Home

We are happy to hear Fountains Lodge care home did everything to make the transition as easy as possible for your husband and that he never felt isolated. It is always nice to hear from family members feeling that their loved one is cared for and looked after. Thank you for your lovely review.

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Review from M H (Goddaughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fountains have looked after my grandma for 6 years and I think they are amazing. Nothing is too much trouble for them. They treat grandma and all residents like family and I feel very happy with the care she receives. They are great at communicating with us and I know everything that grandma gets up
to.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. We are happy to hear that you feel like part of our Fountains Lodge family.

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Review from J J (Wife of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Fountains Lodge is like a home from home and staff like family. The care provided by all members of staff to residents is both knowledgeable and respectful, gentle and kind, with a little fun, and residents are encouraged to join in with daily activities. The nursing staff, if applicable, will keep
you informed and up to date with any areas requiring prescribed medication and treatment and any changes in the resident's health. Be assured that you’re relative will be well cared for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review., we really appreciate you taking the time to write this. Thank you for your recommendation.

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Review from Nick B (Son of Resident) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were concerned about mum being in care, particularly given a bad experience at her previous care home. But Fountains Lodge have restored our faith. All of the staff met so far seem to care about the welfare of the residents and communication with the family has been exceptional. Mum's condition
is particularly difficult at the moment and the nursing staff have been very proactive in trying to analyse her issues and get her as comfortable as possible. I can't recommend them highly enough.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your feedback. We are so glad to hear that your faith has been restored by the experience you have had with Fountains Lodge. Please let us know if there is anything else we can do to make your mum as settled and comfortable as possible. Thank you again for your recommendation.

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Review from E W (Resident) published on 4 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very grateful for all the help and care I have received during my stay. All the staff are very helpful and considerate.
Reply from Amanda Barnes, Customer Service Adviser at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel well cared for whilst being our home. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.719 for Fountains Lodge Care Home is calculated as follows: ( (341 Excellents x 5) + (101 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 455 Ratings = 4.719
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.

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Awards / Recognitions (7)

Meet the Team (0)

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