Fountains Lodge Care Home

My husband has been at Fountain Lodge for a year now. The care, both physical and mental, is exceptional. The care staff are always so cheerful, helpful and attentive in this very demanding job. They are also helpful and compassionate towards me and our family, which is gratefully appreciated. We are pleased that my husband is in such a caring and well-managed environment.

My overriding concern has been fee increases. I acknowledge that fees have to be increased annually 7% and that costs including utilities, staffing, maintenance, care etc have been subject to unprecedented financial conditions but I took issue with Bupa on a fee increase of 15% in January 2023 followed by a further increase of 11.5% in December.

Mum has now been cared for by Fountains Lodge for 3 months. She is very frail and completely immobile with high care needs. The care has been excellent right from the start. Staff are friendly, kind and affectionate towards Mum and always respect her choices. They are also welcoming and open with us, her family. The home is clean and bright and every effort is made by the excellent activities team to keep residents occupied and entertained and to understand their likes and needs. They made a wonderful fuss of Mum on her 100th birthday which helped make the day special for us all. Mum is treated as an individual with great efforts made to learn about her life and history. It was the most traumatic time for us when Mum had to move into a care home and all the staff at Fountains, including administration and reception staff made the whole process simpler and less worrying. We chose the home in the rush as we needed to place her somewhere urgently but are so glad we chose Fountains Lodge.

My mother has only been in this home for a week, but she seems very calm and settled. The care team are very helpful and takes their time with the residents. The home is very clean and tidy and there are lots of activities to choose from.

Mum feels very safe and well looked after.

My mother has been a resident at Fountains Lodge for over a year. firstly, she was downstairs residential and then she was moved upstairs when more nursing care was required. I can honestly say that during the entire time, my mother has received exemplary care and as a family, we have been treated with friendliness and consideration. I have nothing but praise and gratitude for what has been done for my mother.

As a family, to have my brother moved to Fountains Lodge Care Home rather than being able to get him home was upsetting but he needed 24-hour end-of-life care which was not possible at home. Fountains Lodge provided a care package that gave him and us, as a family, the best alternative. His nursing needs were excellent. He had the best of care and all his needs were met with dignity and kindness. As a family, we were welcomed and all our concerns and worries were handled expertly and promptly for which we will always be grateful.

Mum has been a resident for over three years and has been well cared for by all the staff, from laundry, cleaning, caring staff, activities team and management. The staff have always been very approachable, helpful, kind and loving to both Mum and our family. The setting up of the relatives gateway has given daily insight into the daily life of a resident. In Mum's final days, all staff treated Mum with dignity, love and concern. I cannot recommend the home enough.

Mum has been a resident at Fountains Lodge for four and a half years, and I cannot thank everyone enough. All staff are amazing, patient, understanding, and so kind. Staff have been consistent, and many have worked here for many years, which speaks volumes for their dedication. Mum is very well cared for, well fed and happy here.

Three members of staff, in particular, always have time to discuss Mum's care. The whole team are lovely and kind to Mum and any visitors she has. I am so glad she was there at the end as Fountains Lodge, in conjunction with the hospice, provided excellent end-of-life care in familiar surroundings.

My wife came here on the 16th August and we have found everyone very helpful and caring from the manager and reception staff. All the carers are very good and don't hesitate to help people they see need them. The whole building is spotless, food very good. Rooms are a good size with ensuites. All their clothing is washed daily. So all together, a very good home.

The gardens are very well kept and clean and tidy with lots of shrubs and flowers. The reception is very clean and tidy. The office staff are very polite and helpful. The care and nursing floors are very clean and staffed by competent and caring people. The home organises events and activities for the residents. There is a hairdresser and nail clipper on site. Overall - very good.

My mother came to Fountians Lodge at the beginning of December 2022. Ever since, her care has been excellent. The staff are great and all round there is always great communication about Mum's care and well-being. Mum is so very happy and joins in all the various entertainment. We could not have found a better home for Mum.

My mother has now been a resident of Fountains Lodge for just over a month. From the first contact that I had with the lodge only a week before my mother moved in, the staff have been excellent, helpful, efficient, kind and friendly. My mother has settled into the Lodge very well and always appears content whenever my brother and I visit.

My mother moved to Fountains Lodge Care Home in August 2022, after her health deteriorated rapidly. The care she receives has been consistently excellent. Nursing staff and carers observe her carefully and are quick to spot any changes. My mother is treated with kindness and compassion and is well looked after. It is clear she feels safe and content in the home. We visit very frequently and staff are always welcoming and will make time to talk, despite the many pressures on their time. They do an excellent job, in often challenging circumstances. It feels as if they are with us as a family every step of the way on this difficult journey.

This was our first visit to see my auntie. On arrival at reception, the lady was busy with someone else but another lady from the back office came out and took us to see auntie - she talked to us about her and seemed to know a lot about her. Auntie was in her room - she had been earlier and had taken part in activities. We hadn't seen auntie since before Christmas and she looked much happier - her hair was looking as she liked it. Aunty said that she was happy.

I am always well cared for and comfortable. I spend a lot of time resting now however there are activities I enjoy occasionally when I have the energy. These include music, entertainment and gardening club. The food is excellent and I enjoy socialising at meal times. I like my room. I have my own things around me for familiarity and love the doors to the garden.

The staff have dealt with my mum superbly. She was a very reluctant resident at first, but the staff were gentle, attentive and reassuring. The communication between us and the staff has been open and easy. They have never made us feel we are fussing. There are plenty of activities for my mother to attend should she wish to. The security is reassuring and thorough. We have never doubted our choice in bringing Mum to Fountains Lodge Care Home and the food is consistently good!

The overall care of my mother has been very good. The staff are excellent at keeping me updated on changes about my mother's condition. My mother has always been treated with respect and dignity. I can highly recommend Fountains Lodge Care Home.

My mother-in-law went to Fountains Lodge after a fall and could no longer return to her home. She became depressed but Fountains Lodge has been a godsend. She is laughing constantly with staff and is so happy which has helped with the decision to live in a care home environment.