I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)
Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)
The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)
I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)
Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)
The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.
All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden...
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.
All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples.
The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.
Situated in Southborough, the home is a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.
Staff take great care to focus on the person. Its important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.
Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.
There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.
Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.
Contact Fountains Lodge Care Home to confirm what's included and get a personalised quote:
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
The price(s) shown are provided by the care home. Contact Fountains Lodge Care Home for full pricing details and T&Cs.
Fountains Lodge Care Home has a Review Score of 9.8 (9.800) out of 10, based on 32 reviews in the last 2 years.
Over all time Fountains Lodge Care Home has 145 reviews.
Visited my mother in the quiet lounge with a screen between us and a carer present. All the staff are friendly, efficient, polite and careful i.e. hygiene, etc. Mother is very happy here and is well looked after.
Visited my mother in the quiet lounge with a screen between us and a carer present. All the staff are friendly, efficient, polite and careful i.e. hygiene, etc. Mother is very happy here and is well looked after.
Thank you, we are happy to help you and your family through this difficult time.
Caring staff have managed extremely well in recent very difficult circumstances. My sister-in-law has been well looked after (as far as we know in lockdown as we haven't been allowed to visit). The home has kept us well-informed.
Caring staff have managed extremely well in recent very difficult circumstances. My sister-in-law has been well looked after (as far as we know in lockdown as we haven't been allowed to visit). The home has kept us well-informed.
Thank you for such great feedback, we appreciate such nice words.
I’ve really missed being able to visit my mum but I know she is safe.
I’ve really missed being able to visit my mum but I know she is safe.
Thank you for your feedback, we really appreciate it.
Coming to the end of a most difficult period, the dedication of the staff and BUPA has been amazing in keeping everyone informed. The activities for the residents have continued with minimal disruption and the staff have done an excellent job of keeping everyone safe and well.
Coming to the end of a most difficult period, the dedication of the staff and BUPA has been amazing in keeping everyone informed. The activities for the residents have continued with minimal disruption and the staff have done an excellent job of keeping everyone safe and well.
We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything else we can do for you or your family.
This home is so good at making relatives feel welcome and treat the residents so well. Nothing is too much trouble and they deserve all the praise for taking the worry away from the relatives. It is not a job that I would like and not having to always stress about my mother-in-law is good.
This home is so good at making relatives feel welcome and treat the residents so well. Nothing is too much trouble and they deserve all the praise for taking the worry away from the relatives. It is not a job that I would like and not having to always stress about my mother-in-law is good.
Thank you for such genuine comments, we really appreciate it.
I cannot give an observation on activities as I have no knowledge!
I cannot give an observation on activities as I have no knowledge!
Thank you for providing us with your feedback, it is greatly appreciated.
My mother moved to Fountains Lodge in July 2019. I have been very impressed with the genuine care and respect given to my mother, who has dementia. The care, cleanliness, rooms, food and management are all excellent.
My mother moved to Fountains Lodge in July 2019. I have been very impressed with the genuine care and respect given to my mother, who has dementia. The care, cleanliness, rooms, food and management are all excellent.
Thank you for taking the time to leave such lovely comments. We also appreciate you trusting us with your mother's care.
Activities are so good for my mum and every effort is made to encourage our loved ones....
Brilliant.
Thank you for trusting us with your mothers care, Carolyn.
The staff give my step-father the care...
The gardens are a delight, even having a large children’s playground so the residents can watch their grand or even great-grandchildren play.
Thank you for such a lovely review. We are very happy to hear you and your family can feel at ease with your step-father in our care.
My wife was a resident for 3 years and 7 months. During her time there she was looked after by competent and friendly staff. Nobody could have treated her any better than the staff did.
My wife was a resident for 3 years and 7 months. During her time there she was looked after by competent and friendly staff. Nobody could have treated her any better than the staff did.
Thank you for your kind words.
Our Auntie had only been with you a matter of days and already everyone used her first name without hesitation and we had been made so welcome immediately. The doors were monitored without any fuss or feeling that you were being a nuisance. Everyone was so kind and welcoming. Thank you so much, it...
Our Auntie had only been with you a matter of days and already everyone used her first name without hesitation and we had been made so welcome immediately. The doors were monitored without any fuss or feeling that you were being a nuisance. Everyone was so kind and welcoming. Thank you so much, it makes so much difference to us all when our family has previously had so much worry and upheaval, previous to coming to our families new home.
Thank you for your kind words. We are delighted to hear you feel relieved with auntie in our care. Hopefully she feels like a part of our Fountains Lodge family.
My mother is enormously happy after 2 years in Fountain Lodge Care Home. She readily acknowledges the kindness and care of staff and the excellent food and generally good facilities. I would endorse this with thanks especially to the manager and her team. The majority of staff are unchanged since...
My mother is enormously happy after 2 years in Fountain Lodge Care Home. She readily acknowledges the kindness and care of staff and the excellent food and generally good facilities. I would endorse this with thanks especially to the manager and her team. The majority of staff are unchanged since mothers arrival in 2017 a tribute to good management.
Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. It is always lovely to hear words like “Kind” and “Caring” being used to describe our care.
Rooms and surroundings are excellent.
Rooms and surroundings are excellent.
Thank you for such a lovely review, Patricia.
The many times I have visited the resident the staff have been more than helpful. The resident has been treated as if he was one of their family, with friendliness and kindness. They look as if they can't do enough for the resident. The staff are always on hand and look after my friend as if he was...
The many times I have visited the resident the staff have been more than helpful. The resident has been treated as if he was one of their family, with friendliness and kindness. They look as if they can't do enough for the resident. The staff are always on hand and look after my friend as if he was a friend of theirs.
Thank you for taking the time to leave your review. We have a genuine regard for all of our residents, therefore it is always nice to hear from family and friends feeling like their loved one is cared for and looked after.
Mum seems happy living at Fountains Lodge and at the end of the day, what more can a daughter ask for?
Mum seems happy living at Fountains Lodge and at the end of the day, what more can a daughter ask for?
Thank you for taking the time to leave your review. We are happy to hear you and your mother feel like a part of our Fountains Lodge family. Please let us know if there is anything else we can do to make mum's stay as comfortable as possible.
I am very impressed with the care and attention my friend receives, she is also the mother-in-law of my son. I would recommend Fountains Lodge Care Home to anyone looking for kindly, secure accommodation for a relative with excellent food and amenities.
I am very impressed with the care and attention my friend receives, she is also the mother-in-law of my son. I would recommend Fountains Lodge Care Home to anyone looking for kindly, secure accommodation for a relative with excellent food and amenities.
Thank you for your kind words, Eunice. It is always nice to hear from family and friends, feeling like their loved one is cared for and looked after.
I can't speak highly enough of the care my Mum has received at Fountains Lodge since moving there nearly 2 years ago. I visit her frequently and she is always happy and smiling. Which is nice to see as it was a very difficult time when it was decided the best for Mum was to have full-time care as...
To everyone at Fountains Lodge. Thank you.
Thank you for your kind words. We are delighted to hear you feel at ease with your mum in our care. We have a genuine regard for all of our residents and hope to provide them with the best possible care.
The most important thing about any home is the staff. At Fountains Lodge Care Home they are caring and supportive and I know Mum is as happy and safe as she can be.
The most important thing about any home is the staff. At Fountains Lodge Care Home they are caring and supportive and I know Mum is as happy and safe as she can be.
Thank you for your kind words. We are pleased to hear you can feel at ease with you mum in our care and hope to continue to keep your family happy with the service we provide at Fountains Lodge.
The level of communication is very good so we are kept informed of any issues.
The level of communication is very good so we are kept informed of any issues.
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team
I have often recommended Fountains Lodge to others.
I have often recommended Fountains Lodge to others.
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.
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