
I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)

Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)

The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)

I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)

Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)

The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.
All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden...
Care Provided by Fountains Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
The price(s) shown are provided by the care home. Contact Fountains Lodge Care Home for full pricing details and T&Cs.
Contact Fountains Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Louise Eastwood (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (74)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (74)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home. There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.
Parking
- Onsite parking available
Fountains Lodge Care Home Reviews (143)
Fountains Lodge Care Home has a Review Score of 9.7 (9.745) out of 10, based on 36 reviews in the last 2 years.
Over all time Fountains Lodge Care Home has 143 reviews.
The Facebook page kept families updated.
I’ve really missed being able to visit my mum but I know she is safe.
Thank you for your feedback, we really appreciate it.
Coming to the end of a most difficult period, the dedication of the staff and BUPA has been amazing in keeping everyone informed. The activities for the residents have continued with minimal disruption and the staff have done an excellent job of keeping everyone safe and well.
We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything else we can do for you or your family.
This home is so good at making relatives feel welcome and treat the residents so well. Nothing is too much trouble and they deserve all the praise for taking the worry away from the relatives. It is not a job that I would like and not having to always stress about my mother-in-law is good.
Thank you for such genuine comments, we really appreciate it.
I cannot give an observation on activities as I have no knowledge!
Thank you for providing us with your feedback, it is greatly appreciated.
My mother moved to Fountains Lodge in July 2019. I have been very impressed with the genuine care and respect given to my mother, who has dementia. The care, cleanliness, rooms, food and management are all excellent.
Thank you for taking the time to leave such lovely comments. We also appreciate you trusting us with your mother's care.
The staff are outstanding, as too are the management team. Nothing is ever too much trouble.
Activities are so good for my mum and every effort is made to encourage our loved ones.
Brilliant.
Thank you for trusting us with your mothers care, Carolyn.
The staff give my step-father the care that he needs (late-stage dementia) with dignity. The home is secure with key pad locks at the entrance which gives us a peace of mind we did not have at home.
The gardens are a delight, even having a large children’s playground so the residents can watch their grand or even great-grandchildren play.
Thank you for such a lovely review. We are very happy to hear you and your family can feel at ease with your step-father in our care.
My wife was a resident for 3 years and 7 months. During her time there she was looked after by competent and friendly staff. Nobody could have treated her any better than the staff did.
Thank you for your kind words.
Our Auntie had only been with you a matter of days and already everyone used her first name without hesitation and we had been made so welcome immediately. The doors were monitored without any fuss or feeling that you were being a nuisance. Everyone was so kind and welcoming. Thank you so much, it makes so much difference to us all when our family has previously had so much worry and upheaval, previous to coming to our families new home.
Thank you for your kind words. We are delighted to hear you feel relieved with auntie in our care. Hopefully she feels like a part of our Fountains Lodge family.
My mother is enormously happy after 2 years in Fountain Lodge Care Home. She readily acknowledges the kindness and care of staff and the excellent food and generally good facilities. I would endorse this with thanks especially to the manager and her team. The majority of staff are unchanged since mothers arrival in 2017 a tribute to good management.
Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. It is always lovely to hear words like “Kind” and “Caring” being used to describe our care.
Rooms and surroundings are excellent.
Thank you for such a lovely review, Patricia.
The many times I have visited the resident the staff have been more than helpful. The resident has been treated as if he was one of their family, with friendliness and kindness. They look as if they can't do enough for the resident. The staff are always on hand and look after my friend as if he was a friend of theirs.
Thank you for taking the time to leave your review. We have a genuine regard for all of our residents, therefore it is always nice to hear from family and friends feeling like their loved one is cared for and looked after.
Mum seems happy living at Fountains Lodge and at the end of the day, what more can a daughter ask for?
Thank you for taking the time to leave your review. We are happy to hear you and your mother feel like a part of our Fountains Lodge family. Please let us know if there is anything else we can do to make mum's stay as comfortable as possible.
I am very impressed with the care and attention my friend receives, she is also the mother-in-law of my son. I would recommend Fountains Lodge Care Home to anyone looking for kindly, secure accommodation for a relative with excellent food and amenities.
Thank you for your kind words, Eunice. It is always nice to hear from family and friends, feeling like their loved one is cared for and looked after.
I leave Mum after my visits knowing she is in safe hands and most importantly, happy.
To everyone at Fountains Lodge. Thank you.
Thank you for your kind words. We are delighted to hear you feel at ease with your mum in our care. We have a genuine regard for all of our residents and hope to provide them with the best possible care.
The most important thing about any home is the staff. At Fountains Lodge Care Home they are caring and supportive and I know Mum is as happy and safe as she can be.
Thank you for your kind words. We are pleased to hear you can feel at ease with you mum in our care and hope to continue to keep your family happy with the service we provide at Fountains Lodge.
They really understand her needs, know her well and are always able to update us when asked.
The level of communication is very good so we are kept informed of any issues.
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team
I have often recommended Fountains Lodge to others.
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team
I have nothing but thanks and admiration for the staff who looked after her, fed her, washed her and never failed to show their love and kindness. They looked after her extremely well and I couldn't ask for more.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We certainly will share your comments with the home’s manager. The Bupa Customer Care Team
My father was a resident for just over a year. He received exceptional care form all members of staff. The quality and variety of the food were very good and the residents were frequently checked to ascertain how much they ate. The occupational staff varied the activities to try to include everyone.
Thank you for your review of Fountains Lodge Care Home. We are pleased to hear about your positive experience and appreciate your comments about the staff providing exceptional care for your father. We will pass your comments on to the home's manager. The Bupa Customer Care Team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 09 August 2026The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.
News (0) & Events (0)
There are no news items for Fountains Lodge Care Home.
There are no upcoming events for Fountains Lodge Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Fountains Lodge Care Home.
Meet the Team (0)
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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fountains Lodge Care Home to verify any information. View our terms and conditions. Fountains Lodge Care Home has an Enhanced Service -more info.