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Care Home Owned by Bupa Care Homes in Merseyside

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Merseyside

Only the locations & reviews in Merseyside for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10284 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Merseyside (1)

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1 Care Home owned by Bupa Care Homes in Merseyside
The Manor House Care Home

Moreton Road, Upton, Wirral CH49 4NZ 

9.7 91 reviews
"My nan was admitted to The Manor House as a fastrack patient from hospital. She was very poorly but with the care and devotion from all the…"   Read all 91 reviews
Location Type Care Home

Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative… Read more about The Manor House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • 59 Rooms

Bupa Care Homes Reviews in Merseyside (91)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.678) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

The Manor House Care Home

from D H (Granddaughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan was admitted to The Manor House as a fastrack patient from hospital. She was very poorly but with the care and devotion from all the amazing staff she lived a very happy life for an amazing 18 months. We cannot praise all of the staff enough, nothing is too much trouble and when sadly passed
away the staff treated all of family with such respect and helped us through this very sad time with care and compassion.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Manor House Care Home

Thank you for your kind words. Your comments are a testament to the dedication of everyone in the home. Thank you for recognizing the care and dedication of our team. We are saddened to hear about your loss but hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

The Manor House Care Home

from Chris M (Son of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great program as usual, something for everyone. My father very settled and happy here. Nothing appears to much trouble for the staff who are all very pleasant and caring. The menu is excellent and my father is so well cared for and safe which gives great peace mind.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your lovely review. It is always so nice to hear words like pleasant and caring used to describe our staff. We are also very happy to hear you find the food provision to be excellent and that knowing your Father is in safe hands gives you such peace of mind. Thank you again for your kind words.

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Review of

The Manor House Care Home

from Helen F (Daughter of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked at several care homes in the Wirral area and settled on this one. My father couldn't be happier. The carers, nurses, caterers, housekeeping staff and managers are all fantastic and provide the highest possible care for my Dad. There are lots of activities for the residents to choose from and
the grounds of the home are a lovely way to spend time outside. My father enjoys watching the bowls at the weekend and he particularly enjoys the meals provided whilst sitting in the dining room with his new friends. This home is highly recommended.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your lovely review. It is so nice to hear that your Father couldn't be happier in his new home. I will certainly pass your kind words on to all the staff as it is always nice to hear that our residents are happy in our care. Thank you again for your recommendation.

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Review of

The Manor House Care Home

from P W (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Manor has provided excellent respite care since my father's discharge from hospital. The staff are wonderful and the care he receives is fantastic.
Reply from Lisa Henderson, Customer Care Advisor at The Manor House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Wonderful" being used to describe our Staff. Thank you for choosing The Manor Care Home for your Dad's stay.

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Review of

The Manor House Care Home

from Christine S (Stepdaughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would happily book myself into this home. As a retired JP Manchester Bench my observation skills can be relied on.
Reply from Fran Donno, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear that you are impressed with the care provided by our staff at The Manor House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

The Manor House Care Home

from M S (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really pleased with the care given at The Manor House. Mum has settled in very well. Staff are patient and kind, and thoroughly professional. The environment and facilities are excellent. It's a friendly and welcoming place for family visits.
Reply from Fran Donno, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. We are pleased to hear that your Mum has settled in very well at The Manor House Care Home. It is always wonderful to hear words like "Patient" and "Kind" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review of

The Manor House Care Home

from Dorothy M (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Manor is a stately home! And everything is conducted in a like manner! The staff are kind, courteous and patient. Nothing is too much trouble. Their programme of activities is impressive. The food is excellent, every meal is a proper meal, not a light snack. The food is well-cooked and mostly homemade.
A real bonus. My husband was well cared for and kept safe at all times.
Reply from Lisa Henderson, Customer Care Advisor at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Courteous" and "Patient" being used to describe our Staff. It is lovely to hear that you feel the food is excellent. We are very happy to hear you can feel at ease with your Husband in our care. We hope to continue providing your Husband with the best possible care.

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Review of

The Manor House Care Home

from Robert M (Son of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father became a Resident of The Manor House at the beginning of the month. It is far superior to the care homes that two of my other relatives experienced in the past. The atmosphere is welcoming and relaxed and my Father is already enjoying the activities that are provided for all residents. The
staff are professional and caring, and their smiles suggest that they too enjoy the environment they work in. The building and grounds are nothing short of spectacular. I have had the pleasure of meeting many staff in the short time he's been there and they make for a wonderful team. At the end of the day, the only person who can truly pass judgement about the home is my Father, and he is kicking himself for not moving in sooner!
Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your lovely review. We hope The Manor House care home did everything possible to make the transition as easy as possible for your father and hope he feels like a part of our Manor House family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager. We hope to continue providing your father with the best possible care and we look forward to seeing you again soon.

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Review of

The Manor House Care Home

from David J (Son of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is to express my thanks to one staff member in particular who has gone above and beyond the call of duty by helping to take my mum's glasses to the opticians for repairing. This staff member has done this on more than one occasion. It's been really helpful as I'm Mum's only child and I live miles
away from the care home. Mum can't cope without her glasses so this staff member has been brilliant and helped us both. What a lovely lady.
Reply from Maria Ricketts, Customer Care Adviser at The Manor House Care Home

Thank you for your kind words. We hope The Manor House care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review of

The Manor House Care Home

from M H (Resident) assisted by family/friend published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my stay at the care home to be really comfortable and pleasant. I feel it is my home from home, I have tried to persuade my friend who lives alone to also stay at the home.
Reply from Lisa Henderson, Customer Care Advisor at The Manor House Care Home

Thank you for your feedback. It is always nice to hear words like "Comfortable" and "Pleasant" being used to describe our care home. It is great to hear that you have recommended the home to your friend. Thank you for choosing The Manor House Care Home for your stay.

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Review of

The Manor House Care Home

from R B (Respite Resident) assisted by family/friend published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasing introduction to life and care in a nursing home. The only disappointment was the remoteness of the public rooms from my room.
Reply from Maria Ricketts, Customer Care Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. We are delighted to hear you had a pleasing introduction into a care home. We hope the manor house made this an easy transition. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of

The Manor House Care Home

from C W (Sister of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Brother stayed for two weeks respite. He was well looked after and gained more mobility again.
Should he ever need to go permanently into a care home he would be happy for it to be Upton Manor.
Did not complete tick box for value for money as have nothing to compare to.
Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your brother received the best possible care and thank you for using The Manor House for his stay.

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Review of

The Manor House Care Home

from A F (Friend of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I visited a very dear friend and we had such a lovely afternoon, and I have to say the staff were so lovely and friendly, and as I said we had such a lovely afternoon. I would give the staff full marks.
Reply from Maria Ricketts, Customer Care Adviser at The Manor House Care Home

Thank you for your lovely review. It is always nice to hear words like "Lovely" and "Friendly" being used to describe our care.

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Review of

The Manor House Care Home

from Toni E (Daughter-in-law of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has just begun living as a resident at The Manor House, her friends and family wanted to see her on her birthday. The Manor House staff were so accommodating, the room was decorated beautifully, as well as the table setting and a great selection of party food was put on. It felt like
home and everyone that attended commented on how lovely and personal the day had been. Thank you for making it such a special day for my mother-in-law and all of us.
Reply from Rosie Smith, Customer Advisor at The Manor House Care Home

Hello and thank you for taking the time to leave the staff at The Manor House Care Home such a lovely review. We are thrilled that your mother-in-law is enjoying her stay within the home. It is wonderful to hear she had such a great birthday within the home! We are so pleased the home was so accommodating and made the day so personal for her. We hope that your mother-in-law continues to enjoy her stay at The Manor House!

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Review of

The Manor House Care Home

from Kas L (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum resided here for 4 months. The managers loved her. When Mum needed hospice care, one of the managers fought for it for us. And when Mum sadly passed, they came to her funeral. That was touching. But I gave 2 stars because the home was not geared up for palliative care, and it was owned by Bupa.
I realised the seriousness of how Nursing homes should be geared up for palliative care. And how they should not involve any capitalist company re Bupa. As that is all about having less staff and making more money. For example, due to lack of staffing a male resident entered my mother's room and she was there alone with him. We were very upset about that. Also mum was left alone in the toilet for ages. Lack of palliative training led us to call safeguarding a few times and also the CHC. The CHC did step in and give palliative care advice to the home. The issues are not personal towards the staff and managers, it's to do with capitalism and lack of palliative training.
Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

Thank you for your review. I'm pleased to hear that your Mum felt loved during her stay with us last year and that you were supported by the managers at such a difficult time. I am truly sorry for your loss. I am sorry you felt the home was not able to offer your Mum the care you felt was needed. All our nurses are trained in End Of Life Care, we work closely with the palliative care teams and the home is part of the Six Steps programme which promotes good end-of-life care. Our residents' needs are paramount to us, so we always ensure that we have sufficient staff available to care for them and address any issues as soon as they arise. If you would like to discuss any of the points raised, please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we can discuss this further.

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Review of

The Manor House Care Home

from S G (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came into the nursing home 18 months ago. She was poorly and spent all her time in bed. Since being cared for she has improved slowly but surely. At first, she would not leave her room but with all the staff's encouragement and kindness, my mother has now started to leave her room and join
in activities and socialise. This has improved her mental and physical well-being. All the staff are amazing and so caring. I would like to thank them all.
Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members especially when their loved one's mental and physical well-being has been improved so much with the attention and dedication given by our staff members. We will certainly pass your comments on to the manager.

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Review of

The Manor House Care Home

from E H (Respite Resident) assisted by family/friend published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful building, facilities lovely, room suited to my needs. Kitchen staff accommodating and all meals presented well, great choice. Medicines sorted and delivered on time. All requests met quickly and no issue was too small. Staff lovely every one of them. My move-in and out (2 weeks of respite)
was seamless.
Reply from Fran Donno, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave your lovely review. We are pleased to hear that you are impressed with the lovely facilities, delicious meals and the high standards of care provided at The Manor House Care Home. Thank you for choosing The Manor House for your stay.

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Review of

The Manor House Care Home

from Lesley A (Resident) assisted by family/friend published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is wonderful compared to the other home I was in. I could not ask for a better place to be in. The staff are amazing.
Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It's great to hear you feel so satisfied with the quality of care from our staff, and we hope this will continue. Thank you for choosing The Manor House for your care.

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Review of

The Manor House Care Home

from P R (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Manor House in Upton is a fabulous care home. From the moment we went to view it, we saw it was something special. Not just because of the beautifully maintained historical building and the gardens, but especially because of the warmth and friendliness of the very caring staff. This care home has
everything my mother needs - lovely sunny, bright room with an ensuite shower room, great little break-out areas as well as the main facilities on the ground floor. Most important of all for us though were the staff. We knew Mum was being well looked after and treated as a guest, a valued guest, not just an inconvenience or a J2BD. Amazing!
Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave us your review. We are really pleased you are so happy with the facilities and the nurturing care our staff provide. If there is anything we can do to make Mum's stay as comfortable as possible then please let us know.

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Review of

The Manor House Care Home

from B S (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very comfortable and is receiving excellent care at The Manor House. Her health is poor at the moment and the nursing staff are working hard with the local medical team to understand why. Monitoring, observing, reporting and escorting her to hospital appointments and co-ordinating her care. The
carer's have been adapting her diet and helping her with eating and drinking to encourage her appetite. All this has been done with great respect for her dignity and well-being. As a family, we couldn't wish for better care.
Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make your mum's stay as comfortable as possible.

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Awards / Recognitions (8)

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