The Manor House Care Home

Moreton Road, Upton, Wirral CH49 4NZ

Staff at The Manor House deliver high quality care in a respectful and professional manner. The home provides a full range of care for older people including residential dementia care. Palliative, Huntington's and Parkinson's care are also available for short or long term needs.

Built in 1857, Manor House is a listed building that has been modernised and refurbished to a high standard. The home has retained many of its original features, including an oak panelled entrance hall and decorative ceilings. Many of the large bedrooms have views over the extensive grounds and ensuite facilities.

Residents can enjoy a seasonal daily menu which has been made using fresh ingredients. Annual special occasions are celebrated with themed meals throughout the year and residents are served a slice of homemade birthday cake on their special day.

Residents are encouraged to carry on with their favourite pastimes and hobbies and organised activities include keep fit, art, knitting and sewing.

Group: Bupa Care Homes

Person in charge: Anita Carlton (General Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 59

Rooms with ensuite WC: 59

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on The Manor House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for The Manor House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.855 for The Manor House Care Home is calculated as follows: ( (142 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.508 Points relating to the number of positive Reviews for The Manor House Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 6 Reviews ÷ 11.8 Target = 0.508

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 The Manor House Care Home has a Review Score of 9.4 (9.363) from 14 Reviews


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Manor House Care Home?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Manor House Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Over the last few months, my Aunt has improved in her demeanour. Her relationship with the carers has improved. She is now chatting and joking with them. Huge improvement. Radio/TV regularly on when we visit. Also, regular showers when she used to be so resistant.

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Gabriella Mills, Customer Adviser at The Manor House Care Home responded to this review on 14 May 2018:

Thank you for your review, we are pleased to hear about your Aunt's improvement whilst being with us. Residents' health and well being is our priority and we will share your comments with the home manager. The Bupa Customer Care Team.

Staff have been so kind when my mother first came to The Manor House, she was very unwell but she has improved so much. I cannot thank the staff and manager enough.
I would recommend this hoe to all that may need it.
Thank you all so much.

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Natalie Krisman, Customer Service Advisor at The Manor House Care Home responded to this review on 10 May 2018:

Thank you for your review and I am pleased to hear that your mother's health has improved in the home.

During my mother's stay, I have found all the staff to be very helpful and approachable. They are friendly and always willing to carry out all necessary tasks. When my mum first arrived she was not eating and her mobility was very poor but now with the support and encouragement of all the staff she has improved considerably. The attention and care they give her is very much appreciated. It is great to know she is well looked after.

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Stephen Rondel, Customer Adviser at The Manor House Care Home responded to this review on 25 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your lovely comments about our home. We are happy hear to about the improvements your mother has made during her stay.

My nan has been in many homes over the years but The Manor House is the best home she has ever been in. The staff are caring, professional and kind and compassionate. The food is amazing and the atmosphere is friendly and happy.
My nan is the happiest she has ever been in a care home. Also, the staff are always making her laugh.

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at The Manor House Care Home responded to this review on 02 Feb 2018:

Thank you for your review. I'm so glad to hear that your nan is happy and settled in our care. It is the little things like a laugh and a joke that makes all the difference and more of a family.

The Manor House Care Home is the most caring compassionate and life-changing experience a resident can have. The staff all go the extra mile in time support and help I would strongly recommend this amazing care home.

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at The Manor House Care Home responded to this review on 02 Feb 2018:

Thank you for your review and such kind words about our home and staff.

There has been a lot of changes over the past 12 months but during that time the level of care my Mum has received has never wavered.
The care staff (and housekeeping and catering) tend to her needs in a caring, friendly and cheerful manner.
There are times when she can be difficult, but these are always handled with patience and understand. Well done everyone.

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at The Manor House Care Home responded to this review on 23 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The home has a new manager and she has done wonders for my friend and other residents.
The activities are better and my friend is going out on trips.
The staff are happier and the manager has always got time to say hello.

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at The Manor House Care Home responded to this review on 21 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Very caring and hard working staff. Lovely atmosphere created by the carers in the Leyland Suite. My mother was always well cared for and assisted with feeding. She lived here for 3 years and was cheerful and happy. She became more unwell a few weeks ago and the staff intensified their care for her and in the last few days showed the level of care, concern and genuine affection for mum that you could only expect from close family. Very well done - you've made a difficult time so much more bearable.

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jamie, National Development Manager at The Manor House Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My Mum has moved here 3 weeks ago from a previous home. In that short time, she is so much better. She has put weight on, looks well cared for and most importantly is happier. This is more like a 5* hotel than a nursing home. The en-suite rooms, the dining room and lounge, the magnificent grounds are all complemented by a high level of care. My picky Mum describes the food as delicious. My sister and I have decided when our turn comes we're having adjoining rooms here!

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Rose Pickering, Customer Service Administrator at The Manor House Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The client/patient (i.e my wife) felt comfortable, safe and generally well cared for and all the staff including management, nursing team, catering staff were happy to respond/react in a caring fashion. There was certainly a positive element of individual/personal approach to patients.

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The Manor is simply wonderful. The building is gorgeous and is immaculately kept. The bedrooms are lovely and there is everything anyone could need there. The staff are brilliant! All of them are kind, helpful and courteous and make the place a pleasure to visit. They are always keen to help and nothing ever appeared to be too much trouble - they even put up with our family's warped sense of humour. Thank you so much for looking after my father-in-law - I'm sure he'll miss you all as will we. 10/10! :)

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum was transferred to The Manor House for palliative care. We looked at a number of homes and from the initial visit to the assessment, transfer day and indeed the night mum died the staff were absolutely wonderful. They were attentive, kind and caring with mum and with us, helping us to cope through what was and is the most difficult of times.
The facilities and grounds are excellent but it is the entire team from the manager to the nurses and carers (too many to mention) to the lady who is front of house who makes the home such a quality provider of care.
It is the five star standard of nursing home provision and it is what other homes should, aspire to be like. We cannot thank them enough and would recommend them highly

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The service has been very good, during my respite stay. I would recommend The Manor without hesitation. Nothing is too much trouble for the staff.

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Well so I don't no where to start about this lovely place. It's like a 5 star hotel. The staff, the food, the service, the unfailing kindness of everyone who has looked after me since I've been here. It's like a home from home. It's spotlessly clean. My vegetarian diet has been delicious from day one, all meals whether in my room or the lounge have been piping hot and beautifully served (snacks are plentiful too!) I didn't sleep well the 1st couple of nights so tea arrived with a smiling carer throughout the night.

How likely would you be to recommend The Manor House Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

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Care Home Idol 2016

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