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The Manor House Care Home

Moreton Road, Upton, Wirral, Merseyside CH49 4NZ
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Family and friends who visited commented on how nice and welcoming it all felt and the lovely peopleL G(Wife of Resident/Service User)
The Manor House Care Home, Wirral
The bedrooms are modern and nicely decorated and some have a view over the gardenJenny G(Daughter of Resident/Service User)
The Manor House Care Home, Wirral
The staff were so kind, patient, helpful and tolerant. I will never forget all the kindnessGae S(Respite Resident/Service User)
The Manor House Care Home, Wirral

Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative ceilings. Many of the large bedrooms have views over the extensive grounds and have ensuite facilities.

Staff at The Manor House deliver high-quality care in a respectful and...  

Care Provided by The Manor House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,375
Residential Dementia CareFrom £1,300From £1,430
Nursing CareFrom £1,400From £1,540

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact The Manor House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Angela McArd(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (59)

The Manor House Care Home Reviews (97)

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9.7

The Manor House Care Home has a Review Score of 9.7 (9.696) out of 10, based on 22 reviews in the last 2 years. Over all time The Manor House Care Home has 97 reviews.

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Showing 97 reviews matching selected criteria
Review from A M (Wife of Resident) published on 21 June 2021 Submitted via Postal Card
Overall Experience

I and the whole family, thought the care of my husband was wonderful. He was treated with dignity and respect. The staff were caring to him and the family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind words. Hopefully you can go away from this feeling like your Husband received the best possible care.

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Review from J H (Friend of Resident) published on 11 March 2021 Submitted via Postal Card
Overall Experience

Always find the staff pleasant and helpful. Experience, sometimes, difficulty in arranging FaceTime calls, but realise it is not always easy to do.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you so much for taking the time to leave us your kind review; we really appreciate receiving your feedback. We will ensure to share your feedback with the home manager. Please let us know if there is anything more we can do for you and your family.

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Review from Chris P (Son-in-law of Resident) published on 4 March 2021 Submitted via Postal Card
Overall Experience

Since her fall and coming to the home, the staff have been brilliant and helped her and us at every opportunity. Staff have endeavoured to help her through not seeing family during the pandemic and kept us informed, and helped us to pass deliveries onto my mother-in-law. That's amazing considering the stress the staff must be under.

Reply from Melanie Cope, Customer Service Adviser at The Manor House Care Home

Thank you so much for taking the time to leave such a lovely review. We are also so glad you feel well-informed about your mother-in-law's health during the pandemic! If there is anything further we can do for you, please let us know!

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Review from Caroline P (Daughter of Resident) published on 3 March 2021 Submitted via Postal Card
Overall Experience

The staff at The Manor have taken such amazing care of my mum in the few years she has been living there. They're so friendly and helpful every time I telephone or visit, and it gives me peace of mind that my mum is well looked after and safe.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your incredibly kind review; receiving your feedback is so lovely. We are so pleased that you can feel at ease with your Mum in our care, and that you're satisfied with the level of care your Mum is receiving.

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Review from Janet W (Daughter of Resident) published on 3 March 2021 Submitted via Postal Card
Overall Experience

My mum has been well cared for at The Manor. I have had my first vaccine jab. Due to having our second vaccine next month. I think we should be allowed to see Mum. Also, just an idea, could it be possible for all carer to be tested 1/2 hour before work. They do the same around here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your feedback. I will certainly pass your comments on to the manager, and we will keep you updated with any changes to our visiting policy.

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Review from Gary M (Son of Resident) published on 1 March 2021 Submitted via Postal Card
Overall Experience

The staff are fantastic, always reassuring and informative about my mother. Mum always looks clean, presentable and always look safe, secure and above all, happy. We, as a family, all felt sad and apprehensive about placing Mum in a care home, but 'Manor House' and the staff have been the best thing we could have wished for. Thanks again for taking wonderful care of our Mum.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you so much for your lovely comments; we really appreciate your kind review. We are so pleased that you can feel at ease knowing that your Mum is in our care; thank you for putting your trust in us. Please let us know if there is anything we can do for you and your family.

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Review from Raymond S (Brother of Resident) published on 24 February 2021 Submitted via Postal Card
Overall Experience

I have found that the home is a very nice environment. The grounds are very well kept, a pleasure to visit my sister in these times.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your comments. We are looking forward to seeing you again soon.

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Review from G H (Respite Resident) published on 11 January 2021 Submitted via Postal Card
Overall Experience

A most impressive building of substantial proportions, being a former manor house (1850?). Rooms comfortable - many with garden views. A most impressive dining room. The food is plain but well presented and good.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you so much for your kind words, we really appreciate your feedback. Yes - The Manor House was built in 1857!

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Review from D F (Son of Resident) published on 19 October 2020 Submitted via Website
Overall Experience

Just to say how absolutely fantastic the staff of The Manor House continue to be over this really difficult time of the pandemic. My Mother has been in The Manor House for the last 18 months and is so happy. The staff seem to take so much trouble to look after the residents and their efforts to keep everyone active and entertained is simply outstanding. The Manor House's Facebook page is a testament to this. I am so grateful that The Manor was able to take my Mother into their care (18 months ago). I simply cannot imagine a better place for her to be looked after - she seems to be so content and happy amongst her new friends and enjoying herself.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Manor House Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.

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Review from David A (Resident / Service User) published on 11 August 2020 Submitted via Postal Card
Overall Experience

Next to being back in my old home, this is probably as agreeable a place to otherwise be.

Reply from Emily Wilson, Customer Services Adviser at The Manor House Care Home

We are pleased to hear you are happy in our home. Please let us know if there is anything more we can do to make your stay as comfortable as possible.

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Review from P J (Daughter of Resident) published on 8 June 2020 Submitted via Postal Card
Overall Experience

The care for my dad during his time at The Manor House was simply outstanding. Every member of staff was always welcoming and professional. In the last few weeks of my dad's life, he was looked after throughout with great care, compassion and respect. They ensured he was comfortable and peaceful and extremely supportive of the family when he passed. Manor House gave my dad the best care and possibly the best quality of life in his final days. So glad I found Manor House.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for taking the time to leave such kind comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from V M (Friend of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

December in The Manor was excellent. It was a pleasure to visit. The residents enjoyed lots of activities and visits from groups who came to entertain, the atmosphere was lovely. The staff clearly worked to ensure not only the residents but all the family and friends were included in the festivities. I would particularly like to mention a particular carer, she was remarkable, always busy but friendly.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for the kind comments, we really appreciate it.

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Review from Mark G (Husband of Resident) published on 21 February 2020 Submitted via Postal Card
Overall Experience

The care for my wife during her stay was simply outstanding. All the nurses and care workers demonstrated a real determination to ensure my wife was comfortable as possible at all times and ensure she was well-nourished throughout her stay. They kept very careful documentation of all her care to ensure nothing was overlooked and easy handovers from one shift to the next. The overall care gave me great confidence that I could leave my wife in safe hands, occasionally.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

We are very happy to hear you could have peace of mind while your wife was in our care. Thank you for the lovely comments.

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Review from Lynne P (Daughter of Resident) published on 23 August 2019 Submitted via Postal Card
Overall Experience
Excellent staff; friendly, caring, attentive and polite. Can't do enough.
Fantastic facilities and entertainment.
Lovely and clean.

Amazing grounds.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your kind words.

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Review from Alan G (Husband of Resident) published on 22 August 2019 Submitted via Postal Card
Overall Experience
Excellent service.
Very caring staff.
A lovely, friendly place to visit.

My wife always looks happy when we visit and this, of course, is due to your wonderful staff.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your praise. We are happy to hear your wife is enjoying herself and that you can feel at ease leaving her in our care.

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Review from Deborah C (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card
Overall Experience

Mum was admitted last month and through the dedicated staff and excellent monitoring has improved so much in such a small period of time. I cannot thank everybody enough and would recommend the Manor House to everybody.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your kind words. We are very happy to hear about your amazing recovery! Please come down and visit us in the future.

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Review from David E (Son of Resident) published on 17 July 2019 Submitted via Website
Overall Experience

My mother spent the last few months of her life at The Manor House, having been diagnosed with cancer.

The facilities themselves are excellent and at the start of her stay, she enjoyed the splendour of the older part of the building and the company of the ever-cheerful staff.

She was looked after throughout with care, compassion and respect that enabled her to retain her dignity, particularly as her mobility and stamina lessened. In the latter stages of her stay, the staff ensured that she was peaceful and comfortable. They were also extremely supportive of the family at the inevitable difficult times and of course when she passed away.

I am confident that entrusting my mother’s care to The Manor House ensured that she enjoyed the highest standards of care and best possible quality of life in her final days.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

We appreciate you taking the time to leave your review. We are saddened to hear about your loss and can only hope you can go away from this feeling like your loved one received the best possible care.

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Review from Kate C (Daughter of Resident) published on 7 May 2019 Submitted via Postal Card
Overall Experience

The assistant manager and recreational/activities manager are wonderful! They go out of their way to make my mother very welcome and to be very helpful to her and to me when I visit from the US, or call.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your kind words. We have a genuine regard for all of our residents and can only hope your mom feels like a part of our big family. Hope to see you soon.

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Review from M K (Friend of Resident) published on 27 December 2018 Submitted via Postal Card
Overall Experience
Friendliness of staff was outstanding - always helpful. Food seemed excellent.
One concern was accessibility - especially at weekends.

Also access to phone contact was a concern.

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Review from Jacqueline L (Friend of Resident) published on 26 December 2018 Submitted via Postal Card
Overall Experience
Our friend has been extremely comfortable and has appreciated the care of all the staff and the quality of the food. Our only concern has been the access for us at the weekends which is not easy and also telephoning in at weekends is very difficult.

Personally, we cannot speak too highly of the support we have received from all the staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 01 July 2026

The Manor House is an elegant 18th Century listed building that has been modernised and refurbished to a high standard, retaining many of its original features. Some of the en-suite bedrooms have views over the large landscaped gardens, please contact the home directly for more information.

News (1) & Events (0)

News
  • 19 Mar 2025

    The Manor House Bupa Care Home recently celebrated resident Ethel (Hetty) Griffiths’ 101st birthday. Staff at The Manor House decorated Hetty’s room with balloon and banners, and the kitchen team...

Upcoming Events

There are no upcoming events for The Manor House Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Meet the Team (1)

Alexandra Reay
Alexandra ReayJob Title:Activity CoordinatorJoined: 2021

I joined The Manor House in May 2021 after taking a break from work to raise my family. Prior to working here, I have worked in events and ran my own business.

This is my first role in the care sector and certainly my most rewarding one! I love forming relationships with our residents. It's wonderful encouraging them to try new things, and working within the community.

I live locally with my partner, son, and cat. I enjoy reading, nature and spending time with my family.

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