The Manor House Care Home

Moreton Road, Upton, Wirral CH49 4NZ
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9.7 90 Reviews
  • The Manor House Care Home, Wirral
Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative ceilings. Many of the large bedrooms have views over the extensive grounds and have ensuite facilities.

Staff at The Manor House deliver high-quality care in a respectful and professional manner. The home provides a full range of care for older people including nursing, residential and dementia care for short or long term needs.

Residents can enjoy a seasonal daily menu which has been made using fresh ingredients. Annual special occasions are celebrated with themed meals throughout the year and residents are served a slice of homemade birthday cake on their special day.

Residents are encouraged to carry on with their favourite pastimes and hobbies and organised activities include keep fit, art, knitting and sewing.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Manor House Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Gardens
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Angela McArd (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (59)

The Manor House Care Home Reviews (90)

Total of 90, showing 21-40
9.7

The Manor House Care Home has a Review Score of 9.7 (9.741) out of 10, based on 29 reviews in the last 2 years. Over all time The Manor House Care Home has 90 reviews.

Overall Experience

  • 76
  • 11
  • 1
  • 2
  • 0

Date Published

90
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Review from A R (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at the Manor House since October 2022. The staff have all been wonderful and over this time we have got to know many of them well. My dad is well looked after, the laundry service is exemplary so he always has clean clothes, and he enjoys taking part in the various activities
and outings arranged, as much as his condition will allow. He often praises the food, and although he has to have a modified diet, this is well accommodated for, he especially enjoys a glass of wine with his meals, or a beer in the garden, weather permitting! If he needs to attend a hospital appointment, The Manor takes care of transport arrangements and provides a member of staff to accompany Dad. Friends and family who visit Dad always praise the Manor and can't believe it's a care home and not a hotel! It's always a difficult decision to move into a care home, but I would not hesitate in recommending the Manor House.

Reply from Fran Donno, Customer Service Adviser at The Manor House Care Home

Thank you for your lovely review. We are so pleased to hear that your Dad is well looked after and that he enjoys our fun activities at The Manor House. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are happy to hear you feel like a part of our The Manor House family. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from N M (Son of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father who suffered from Alzheimer's Dementia spent the last three years of his life at Manor House. He was exceptionally well cared for, he was treated with great dignity and respect by all the staff and we have to sincerely thank those on Sterne Suite for their care and attention to him.

Reply from Eden Tomlinson, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss, Hopefully you will go away from this feeling like your Father received the best possible care.

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Review from L G (Wife of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all the staff at the home I encountered during the time my husband was a resident in the Dementia unit. It felt like a home from home where my husband was loved and cared for very well. I also felt well supported by the staff during some difficult times. Family and friends
who visited commented on how nice and welcoming it all felt and the lovely people looking after my husband. I had looked at several other homes before choosing The Manor and it was due to the staff that I made my decision, which I never regretted. I would have no hesitation in recommending it to anyone.

Reply from Fran Donno, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. We are very happy to hear you felt at ease with your Husband in our care and it is always nice to hear from family members feeling like their loved one was cared for and looked after. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from K P (Granddaughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our gran was discharged from hospital to the Manor House in August 2023 for end-of-life care. We sadly lost her on 9th November 2023. I cannot begin to put into words the amazing care received from start to finish. What an amazing place and everyone there contributed to my gran having the best final
weeks of her 95 years of life. Special thanks to her carer she was an absolute living angel.

Reply from Fran Donno, Customer Service Adviser at The Manor House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like “amazing” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Dawn J (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at The Manor House Care Home for three months. In those months she was very well looked after. Every member of staff has been great. Every visit was emotional, visiting Mum but the staff made it an easy visit. The lady in the office (to left of main door) and at the reception desk are very welcoming.
The caretaker going about his business is always friendly. The kitchen staff assisted me with the door entry system a few times. (not their job but no problem). Then you get to the Stern Suite and Mum's room, wonderful. Mum felt like she was in her own flat. Cannot praise the staff on this suite enough. A special thank you to the end-of-life nurse and her colleague who made Mum's last hours the best they could and looked after us as a family. The end-of-life nurse is a very special person. Love The Manor House Care Home. Would always recommend it.

Reply from Eden Tomlinson, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. We are deeply saddened to hear of the loss of your Mum. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from G M (Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Manor House six months ago and I have been happy.

Reply from Eden Tomlinson, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. We are glad to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Jenny G (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is good. In particular, the permanent staff are absolutely excellent. There is evidence of great kindness and in our experience, staff listen and respond to residents and their families. They are genuinely interested in getting things right. In the past few months, the staffing has become
more stable which is so helpful for everyone. The environment is well cared for and always clean. The bedrooms are modern and nicely decorated and some have a view over the garden. The public rooms are large and adaptable. Clothes are laundered well and dad is kept clean and tidy. I have met and like the visiting GP. I felt confident that she was familiar with my dad's health issues. Meals can be taken in a resident's room or in the main dining room. I cannot comment on their quality though there is choice and wine is available with dinner. My only reservation is with regard to activities - though they are listed they seem quite minimal.

Reply from Eden Tomlinson, Customer Service Adviser at The Manor House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from Gae S (Respite Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so kind, patient, helpful and tolerant. I will never forget all the kindness, thank you.

Reply from Eden Tomlinson, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like 'kind' and 'patient' being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Christopher R (Nephew of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at the Manor House for 8 weeks. She sadly passed away yesterday evening. The night staff on duty on the Inman Wing were absolutely fantastic. They showed my aunt the upmost respect and were compassionate to the end. They treated her with dignity and care for which we are very
grateful. The staff at the Manor House were wonderful throughout her stay and in particular we would like to thank nine members of staff for their professionalism, care, and compassion. The Manor House itself is a fantastic care facility set in beautiful grounds. The Manor House is clean and welcoming and the staff are very friendly and approachable. Relatives are not just welcome to visit at any time, they are also made to feel welcome. The Inman Wing feels more like a hotel than a care home and is not clinical in any way. We are glad that we chose The Manor House to care for my aunt.

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for your lovely review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and we are glad to help you and your family through such a difficult time. We are very happy to hear you can felt at ease with your aunt in our care. Hopefully you will go away from this feeling like your loved one received the best possible care and thank you for choosing The Manor House for her stay.

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Review from D P (Sister of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was entirely happy with my brother's stay at the care home at all times he was treated with the utmost dignity and respect and nothing was too much trouble. The care he received was exemplary, as was the empathy afforded to me.

Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. It is always nice to hear words like “exemplary” and “utmost dignity” being used to describe our care. We will certainly pass your comments on to the manager and thank you for choosing The Manor House for your brother's stay.

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Review from Patricia D (Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided upon respite care at The Manor as it would have been impossible to be at home after decompression surgery at the Waldon Centre. The nursing care was very good and general assistance also very good. I was helped to become more independent by all members of staff and enjoyed walking in the grounds
and spending time with residents. The negative side would be the lack of choice where food was concerned. Mince on one of the hottest days. I would have loved a healthy salad with new potatoes and cold meat, but thank you.

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. We hope The Manor House Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease in our care. We will discuss your feedback with the home’s manager to help them continually adapt our services.

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Review from Susan D (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really worried about placing my dad in residential care. However, The Manor House Care Home is superb, we have no concerns about any aspect. My dad is settled and happy, we never worry about leaving him. The staff are always kind and welcoming.

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. It is always nice to hear words like “kind” and “welcoming” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from Jimmy H (Husband of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to The Manor House Care Home at the end of March due to an advanced cancer diagnosis, which meant that she could not be cared for at home. Since her arrival, the level of care and attention she has received from the nurses, carers and management has been second to none. I would
highly recommend anybody looking for care home residency to look at The Manor House Care Home before anywhere else.

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. We hope The Manor House care home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your wife in our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make your wife’s stay as comfortable as possible.

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Review from Ann H (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care. The staff made him and myself feel that we were part of The Manor family. Nothing was too much trouble. The thoughtfulness and attention to detail were excellent. An example was when my father had to lie on his side. The bed was pulled away from the wall and a table
and chair were placed there in anticipation of my morning visit, little things mean so much to anxious relatives. Well done!

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear you feel like a part of our Manor House family. It is always nice to hear words like “thoughtful” and “attention” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from A W (Son of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a wonderful, friendly attitude from the staff and Mum feels safe and well cared for. There is attention to detail to support Mum's needs and lots of gentle encouragement. Good communication with relatives.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind review. It is so nice to hear that your Mum feels safe and well cared for and that you feel communication is good. Thank you again for taking the time to leave us your feedback.

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Review from Andrea L (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't put into words how wonderful all the staff at The Manor are. They treated my Dad with kindness and dignity to the end, even the dog is amazing and gave my Dad great comfort. I will be forever grateful to all the staff at The Manor.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind review. We hope that knowing how well he was cared for is of comfort to you now, thank you again for your lovely feedback.

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Review from Geraldine A (Respite Resident) assisted by family/friend published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service provided to my mother at The Manor House was not to the higher standards of her previous stays there.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your feedback, our management team has been in touch with you and we look forward to seeing you again soon.

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Review from B B (Friend of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my first visit to The Manor House Care Home today, and I was very impressed. The building is amazing and spotlessly clean. I was taken by a staff member to where my friend was waiting for me. My friend was very happy and very well cared for. I have visited many care homes in my time and this
is definitely the best! Well done to all the staff for doing a great job.

Reply from Rebecca Kellegher, Customer Service Adviser at The Manor House Care Home

Thank you for your lovely feedback. It is really nice to hear how settled and happy your friend is at The Manor House, and we hope to continue providing them with the best possible care.

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Review from Sue G (Niece of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House Care Home was the home of my aunt for nine years. During that time, the staff have gone out of their way to be kind and caring to her. They got to know her likes and dislikes, her idiosyncrasies. They treated her with love and respect at all times. I have absolutely no hesitation in
recommending The Manor House to other families.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you felt your Aunt was cared for well during the time she was with us and that she was treated with respect and dignity. Thank you for your recommendation.

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Review from R H (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent, Dad is very happy here, the level of nursing has been amazing and Dad enjoys being here. A few more male activities would be good and something maybe to look at but overall as a family we are extremely happy with everything.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your feedback. I will certainly pass your suggestions on about the activities to the activities team.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for The Manor House Care Home is calculated as follows: ( (284 Excellents x 5) + (39 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 340 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

The Manor House is an elegant 18th Century listed building that has been modernised and refurbished to a high standard, retaining many of its original features. Some of the en-suite bedrooms have views over the large landscaped gardens, please contact the home directly for more information.

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Awards / Recognitions (7)

Meet the Team (1)

Alexandra

Alexandra Reay

Job Title: Activity Coordinator

Joined: 2021

I joined The Manor House in May 2021 after taking a break from work to raise my family. Prior to working here, I have worked in events and ran my own business.


This is my first role in the care sector and certainly my most rewarding one! I love forming relationships with our residents. It's wonderful encouraging them to try new things, and working within the community.


I live locally with my partner, son, and cat. I enjoy reading, nature and spending time with my family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House Care Home to verify any information. View our terms and conditions. The Manor House Care Home has an Enhanced Service - more info.