
Family and friends who visited commented on how nice and welcoming it all felt and the lovely peopleL G(Wife of Resident/Service User)

The bedrooms are modern and nicely decorated and some have a view over the gardenJenny G(Daughter of Resident/Service User)

The staff were so kind, patient, helpful and tolerant. I will never forget all the kindnessGae S(Respite Resident/Service User)

Family and friends who visited commented on how nice and welcoming it all felt and the lovely peopleL G(Wife of Resident/Service User)

The bedrooms are modern and nicely decorated and some have a view over the gardenJenny G(Daughter of Resident/Service User)

The staff were so kind, patient, helpful and tolerant. I will never forget all the kindnessGae S(Respite Resident/Service User)

Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative ceilings. Many of the large bedrooms have views over the extensive grounds and have ensuite facilities.
Staff at The Manor House deliver high-quality care in a respectful and...
Care Provided by The Manor House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact The Manor House Care Home for full pricing details and T&Cs.
Contact The Manor House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Angela McArd(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (59)
The Manor House Care Home Reviews (97)
The Manor House Care Home has a Review Score of 9.7 (9.696) out of 10, based on 22 reviews in the last 2 years.
Over all time The Manor House Care Home has 97 reviews.
My mum resided here for 4 months. The managers loved her. When Mum needed hospice care, one of the managers fought for it for us. And when Mum sadly passed, they came to her funeral. That was touching. But I gave 2 stars because the home was not geared up for palliative care, and it was owned by Bupa. I realised the seriousness of how Nursing homes should be geared up for palliative care. And how they should not involve any capitalist company re Bupa. As that is all about having less staff and making more money. For example, due to lack of staffing a male resident entered my mother's room and she was there alone with him. We were very upset about that. Also mum was left alone in the toilet for ages. Lack of palliative training led us to call safeguarding a few times and also the CHC. The CHC did step in and give palliative care advice to the home. The issues are not personal towards the staff and managers, it's to do with capitalism and lack of palliative training.
Thank you for your review. I'm pleased to hear that your Mum felt loved during her stay with us last year and that you were supported by the managers at such a difficult time. I am truly sorry for your loss. I am sorry you felt the home was not able to offer your Mum the care you felt was needed....
My mother came into the nursing home 18 months ago. She was poorly and spent all her time in bed. Since being cared for she has improved slowly but surely. At first, she would not leave her room but with all the staff's encouragement and kindness, my mother has now started to leave her room and join in activities and socialise. This has improved her mental and physical well-being. All the staff are amazing and so caring. I would like to thank them all.
Thank you for taking the time to leave your review. It is always nice to hear from family members especially when their loved one's mental and physical well-being has been improved so much with the attention and dedication given by our staff members. We will certainly pass your comments on to the manager.
Beautiful building, facilities lovely, room suited to my needs. Kitchen staff accommodating and all meals presented well, great choice. Medicines sorted and delivered on time. All requests met quickly and no issue was too small. Staff lovely every one of them. My move-in and out (2 weeks of respite) was seamless.
We appreciate you taking the time to leave your lovely review. We are pleased to hear that you are impressed with the lovely facilities, delicious meals and the high standards of care provided at The Manor House Care Home. Thank you for choosing The Manor House for your stay.
The home is wonderful compared to the other home I was in. I could not ask for a better place to be in. The staff are amazing.
We appreciate you taking the time to leave us your comments. It's great to hear you feel so satisfied with the quality of care from our staff, and we hope this will continue. Thank you for choosing The Manor House for your care.
The Manor House in Upton is a fabulous care home. From the moment we went to view it, we saw it was something special. Not just because of the beautifully maintained historical building and the gardens, but especially because of the warmth and friendliness of the very caring staff. This care home has everything my mother needs - lovely sunny, bright room with an ensuite shower room, great little break-out areas as well as the main facilities on the ground floor. Most important of all for us though were the staff. We knew Mum was being well looked after and treated as a guest, a valued guest, not just an inconvenience or a J2BD. Amazing!
Thank you for taking the time to leave us your review. We are really pleased you are so happy with the facilities and the nurturing care our staff provide. If there is anything we can do to make Mum's stay as comfortable as possible then please let us know.
Mum is very comfortable and is receiving excellent care at The Manor House. Her health is poor at the moment and the nursing staff are working hard with the local medical team to understand why. Monitoring, observing, reporting and escorting her to hospital appointments and co-ordinating her care. The carer's have been adapting her diet and helping her with eating and drinking to encourage her appetite. All this has been done with great respect for her dignity and well-being. As a family, we couldn't wish for better care.
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make your mum's stay as comfortable as possible.
In October 2023, he entered The Manor House. As soon as I walked into The Manor, I knew it was right for us. My husband settled well and the staff welcomed my daily visits. They became friends and wonderful carers for him. My husband died in February 2024 and was cared for with dignity and love to the end. Thank you so much.
We appreciate you taking the time to leave us your wonderful comments. We are so pleased to hear The Manor House Care Home did everything possible to make the transition as easy as possible for both you and your husband. We are happy to hear you feel like a part of our Bupa family and are saddened...
My father has been living at the Manor House since October 2022. The staff have all been wonderful and over this time we have got to know many of them well. My dad is well looked after, the laundry service is exemplary so he always has clean clothes, and he enjoys taking part in the various activities and outings arranged, as much as his condition will allow. He often praises the food, and although he has to have a modified diet, this is well accommodated for, he especially enjoys a glass of wine with his meals, or a beer in the garden, weather permitting! If he needs to attend a hospital appointment, The Manor takes care of transport arrangements and provides a member of staff to accompany Dad. Friends and family who visit Dad always praise the Manor and can't believe it's a care home and not a hotel! It's always a difficult decision to move into a care home, but I would not hesitate in recommending the Manor House.
Thank you for your lovely review. We are so pleased to hear that your Dad is well looked after and that he enjoys our fun activities at The Manor House. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are happy to hear you feel like a...
Our father who suffered from Alzheimer's Dementia spent the last three years of his life at Manor House. He was exceptionally well cared for, he was treated with great dignity and respect by all the staff and we have to sincerely thank those on Sterne Suite for their care and attention to him.
Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss, Hopefully you will go away from this feeling like your Father received the best possible care.
I have nothing but praise for all the staff at the home I encountered during the time my husband was a resident in the Dementia unit. It felt like a home from home where my husband was loved and cared for very well. I also felt well supported by the staff during some difficult times. Family and friends who visited commented on how nice and welcoming it all felt and the lovely people looking after my husband. I had looked at several other homes before choosing The Manor and it was due to the staff that I made my decision, which I never regretted. I would have no hesitation in recommending it to anyone.
Thank you for your kind words. We are very happy to hear you felt at ease with your Husband in our care and it is always nice to hear from family members feeling like their loved one was cared for and looked after. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.
Our gran was discharged from hospital to the Manor House in August 2023 for end-of-life care. We sadly lost her on 9th November 2023. I cannot begin to put into words the amazing care received from start to finish. What an amazing place and everyone there contributed to my gran having the best final weeks of her 95 years of life. Special thanks to her carer she was an absolute living angel.
Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like “amazing” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
Mum was at The Manor House Care Home for three months. In those months she was very well looked after. Every member of staff has been great. Every visit was emotional, visiting Mum but the staff made it an easy visit. The lady in the office (to left of main door) and at the reception desk are very welcoming. The caretaker going about his business is always friendly. The kitchen staff assisted me with the door entry system a few times. (not their job but no problem). Then you get to the Stern Suite and Mum's room, wonderful. Mum felt like she was in her own flat. Cannot praise the staff on this suite enough. A special thank you to the end-of-life nurse and her colleague who made Mum's last hours the best they could and looked after us as a family. The end-of-life nurse is a very special person. Love The Manor House Care Home. Would always recommend it.
Thank you for your kind words. We are deeply saddened to hear of the loss of your Mum. Hopefully, you will go away from this feeling like your loved one received the best possible care.
I came to Manor House six months ago and I have been happy.
Thank you for taking the time to leave your review. We are glad to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.
The care home is good. In particular, the permanent staff are absolutely excellent. There is evidence of great kindness and in our experience, staff listen and respond to residents and their families. They are genuinely interested in getting things right. In the past few months, the staffing has become more stable which is so helpful for everyone. The environment is well cared for and always clean. The bedrooms are modern and nicely decorated and some have a view over the garden. The public rooms are large and adaptable. Clothes are laundered well and dad is kept clean and tidy. I have met and like the visiting GP. I felt confident that she was familiar with my dad's health issues. Meals can be taken in a resident's room or in the main dining room. I cannot comment on their quality though there is choice and wine is available with dinner. My only reservation is with regard to activities - though they are listed they seem quite minimal.
Thank you for your lovely review. We are very happy to hear you can feel at ease with your dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.
The staff were so kind, patient, helpful and tolerant. I will never forget all the kindness, thank you.
Thank you for taking the time to leave your review. It is always nice to hear words like 'kind' and 'patient' being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
My aunt was a resident at the Manor House for 8 weeks. She sadly passed away yesterday evening. The night staff on duty on the Inman Wing were absolutely fantastic. They showed my aunt the upmost respect and were compassionate to the end. They treated her with dignity and care for which we are very grateful. The staff at the Manor House were wonderful throughout her stay and in particular we would like to thank nine members of staff for their professionalism, care, and compassion. The Manor House itself is a fantastic care facility set in beautiful grounds. The Manor House is clean and welcoming and the staff are very friendly and approachable. Relatives are not just welcome to visit at any time, they are also made to feel welcome. The Inman Wing feels more like a hotel than a care home and is not clinical in any way. We are glad that we chose The Manor House to care for my aunt.
Thank you for your lovely review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and we are glad to help you and your family through such a difficult time. We are very happy to hear you can felt at ease with...
I was entirely happy with my brother's stay at the care home at all times he was treated with the utmost dignity and respect and nothing was too much trouble. The care he received was exemplary, as was the empathy afforded to me.
Thank you for your kind words. It is always nice to hear words like “exemplary” and “utmost dignity” being used to describe our care. We will certainly pass your comments on to the manager and thank you for choosing The Manor House for your brother's stay.
I decided upon respite care at The Manor as it would have been impossible to be at home after decompression surgery at the Waldon Centre. The nursing care was very good and general assistance also very good. I was helped to become more independent by all members of staff and enjoyed walking in the grounds and spending time with residents. The negative side would be the lack of choice where food was concerned. Mince on one of the hottest days. I would have loved a healthy salad with new potatoes and cold meat, but thank you.
Thank you for taking the time to leave your review. We hope The Manor House Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease in our care. We will discuss your feedback with the home’s manager to help them continually adapt our services.
I was really worried about placing my dad in residential care. However, The Manor House Care Home is superb, we have no concerns about any aspect. My dad is settled and happy, we never worry about leaving him. The staff are always kind and welcoming.
Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. It is always nice to hear words like “kind” and “welcoming” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
My wife was admitted to The Manor House Care Home at the end of March due to an advanced cancer diagnosis, which meant that she could not be cared for at home. Since her arrival, the level of care and attention she has received from the nurses, carers and management has been second to none. I would highly recommend anybody looking for care home residency to look at The Manor House Care Home before anywhere else.
Thank you for taking the time to leave your review. We hope The Manor House care home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your wife in our care. We hope to continue providing your loved one with the best possible...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 01 July 2026The Manor House is an elegant 18th Century listed building that has been modernised and refurbished to a high standard, retaining many of its original features. Some of the en-suite bedrooms have views over the large landscaped gardens, please contact the home directly for more information.
News (1) & Events (0)
- 19 Mar 2025
The Manor House Bupa Care Home recently celebrated resident Ethel (Hetty) Griffiths’ 101st birthday. Staff at The Manor House decorated Hetty’s room with balloon and banners, and the kitchen team...
There are no upcoming events for The Manor House Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Meet the Team (1)

I joined The Manor House in May 2021 after taking a break from work to raise my family. Prior to working here, I have worked in events and ran my own business.
This is my first role in the care sector and certainly my most rewarding one! I love forming relationships with our residents. It's wonderful encouraging them to try new things, and working within the community.
I live locally with my partner, son, and cat. I enjoy reading, nature and spending time with my family.
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