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The Manor House Care Home

Moreton Road, Upton, Wirral, Merseyside CH49 4NZ
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Family and friends who visited commented on how nice and welcoming it all felt and the lovely peopleL G(Wife of Resident/Service User)
The Manor House Care Home, Wirral
The bedrooms are modern and nicely decorated and some have a view over the gardenJenny G(Daughter of Resident/Service User)
The Manor House Care Home, Wirral
The staff were so kind, patient, helpful and tolerant. I will never forget all the kindnessGae S(Respite Resident/Service User)
The Manor House Care Home, Wirral

Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative ceilings. Many of the large bedrooms have views over the extensive grounds and have ensuite facilities.

Staff at The Manor House deliver high-quality care in a respectful and...  

Care Provided by The Manor House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,375
Residential Dementia CareFrom £1,300From £1,430
Nursing CareFrom £1,400From £1,540

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact The Manor House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Angela McArd(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (59)

The Manor House Care Home Reviews (97)

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9.7

The Manor House Care Home has a Review Score of 9.7 (9.696) out of 10, based on 22 reviews in the last 2 years. Over all time The Manor House Care Home has 97 reviews.

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Showing 97 reviews matching selected criteria
Review from Ann H (Daughter of Resident) published on 14 March 2023 Submitted via Postal Card
Overall Experience

My father received excellent care. The staff made him and myself feel that we were part of The Manor family. Nothing was too much trouble. The thoughtfulness and attention to detail were excellent. An example was when my father had to lie on his side. The bed was pulled away from the wall and a table and chair were placed there in anticipation of my morning visit, little things mean so much to anxious relatives. Well done!

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear you feel like a part of our Manor House family. It is always nice to hear words like “thoughtful” and “attention” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from A W (Son of Resident) published on 8 December 2022 Submitted via Website
Overall Experience

There is a wonderful, friendly attitude from the staff and Mum feels safe and well cared for. There is attention to detail to support Mum's needs and lots of gentle encouragement. Good communication with relatives.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind review. It is so nice to hear that your Mum feels safe and well cared for and that you feel communication is good. Thank you again for taking the time to leave us your feedback.

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Review from Andrea L (Daughter of Resident) published on 18 November 2022 Submitted via Postal Card
Overall Experience

I can't put into words how wonderful all the staff at The Manor are. They treated my Dad with kindness and dignity to the end, even the dog is amazing and gave my Dad great comfort. I will be forever grateful to all the staff at The Manor.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind review. We hope that knowing how well he was cared for is of comfort to you now, thank you again for your lovely feedback.

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Review from Geraldine A (Respite Resident) published on 16 September 2022 Submitted via Postal Card
Overall Experience

The service provided to my mother at The Manor House was not to the higher standards of her previous stays there.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your feedback, our management team has been in touch with you and we look forward to seeing you again soon.

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Review from B B (Friend of Resident) published on 1 September 2022 Submitted via Postal Card
Overall Experience

It was my first visit to The Manor House Care Home today, and I was very impressed. The building is amazing and spotlessly clean. I was taken by a staff member to where my friend was waiting for me. My friend was very happy and very well cared for. I have visited many care homes in my time and this is definitely the best! Well done to all the staff for doing a great job.

Reply from Rebecca Kellegher, Customer Service Adviser at The Manor House Care Home

Thank you for your lovely feedback. It is really nice to hear how settled and happy your friend is at The Manor House, and we hope to continue providing them with the best possible care.

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Review from Sue G (Niece of Resident) published on 13 June 2022 Submitted via Postal Card
Overall Experience

The Manor House Care Home was the home of my aunt for nine years. During that time, the staff have gone out of their way to be kind and caring to her. They got to know her likes and dislikes, her idiosyncrasies. They treated her with love and respect at all times. I have absolutely no hesitation in recommending The Manor House to other families.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you felt your Aunt was cared for well during the time she was with us and that she was treated with respect and dignity. Thank you for your recommendation.

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Review from R H (Daughter of Resident) published on 9 June 2022 Submitted via Postal Card
Overall Experience

Care is excellent, Dad is very happy here, the level of nursing has been amazing and Dad enjoys being here. A few more male activities would be good and something maybe to look at but overall as a family we are extremely happy with everything.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your feedback. I will certainly pass your suggestions on about the activities to the activities team.

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Review from J D (Daughter of Resident) published on 7 June 2022 Submitted via Postal Card
Overall Experience

The staff are amazing and are so respectful of their patient's needs and treat them with dignity.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your comments. Thank you for your feedback.

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Review from Bobby J (Son of Resident) published on 19 May 2022 Submitted via Postal Card
Overall Experience

We as a family, feel as though our mother has won the lottery in gaining a place at the Manor House. The care my mother has received is outstanding and we cannot thank the staff enough.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments, It is wonderful to hear that you feel your Mother is receiving the best care at The Manor House. Words such as ''Won the lottery'' when describing our care home are lovely to hear. We hope to continue providing your Mother with the best possible care.

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Review from Jean F (Daughter of Resident) published on 22 February 2022 Submitted via Postal Card
Overall Experience

I cannot praise the staff at The Manor enough. They have handled the last two years with humour, kindness and incredible professionalism. They have looked after my mother to the highest standards with genuine affection and empathy. The accommodation is spotless and the standard of catering is superb. The manager and staff have navigated the difficult times we have been through and continued to put residents' safety and comfort first.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your comments. Thank you for your kind words, I will certainly pass this on to the whole team. Thank you again.

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Review from Alfred D (Husband of Resident) published on 8 February 2022 Submitted via Postal Card
Overall Experience

Apart from a period of lockdown, I have visited my wife for the past four months. The Manor has become a home to me. The staff and management in all departments, have always treated me with respect and friendliness. The lockdowns have been an ordeal for my wife who feels rightly, blameless. A couple of observations I would like to make are that a few carers are less discreet when speaking about a resident's physical needs rather loudly. Also a little more assistance at mealtimes for those who are confined to bed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your review. We are glad to hear that you have always been welcomed by our staff. I will certainly pass your comments on to the home manager regarding meal times and carers discussing other residents.

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Review from Jennifer P (Daughter of Resident) published on 25 October 2021 Submitted via Website
Overall Experience

My dad came to reside in The Manor House Care Home aged 98 after living independently in his own home until he passed away at the age of 100. He made many new friends at The Manor and gained a new lease of life, with caring, engaging carers who took a 100% interest in him and made his last few years so happy. Their engagement with us, Dad's family, made them part of our family too and we can't thank them enough for everything they did.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We really appreciate you taking the time to leave us your review. We are so sorry for your loss but hope that you can go away from this knowing that your Dad received the very best care at The Manor House.

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Review from Michael B (Son of Resident) published on 13 September 2021 Submitted via Postal Card
Overall Experience

My mum went to The Manor House for three weeks of respite care while my wife and I were on holiday. All contact I had with staff beforehand and after was very good, and every member I met had a smile and a pleasant greeting. During my mums stay, my brother and my two sons visited, and all were very happy with my mums care. My mum spoke highly of the staff and the food.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for taking the time to leave your review. We are glad to hear that your Mum spoke highly of all our staff and that she enjoyed the food during her stay with us. We would be happy to look after her again in the future should you need us. Thank you again for your kind words.

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Review from Stewart C (Son of Resident) published on 19 July 2021 Submitted via Postal Card
Overall Experience

I have nothing but high praise for the carers, nurses, management, and all who work at The Manor House, they do a truly amazing job at the best of times but has been made very difficult these last 16 months. And now that we can at least get in for room visits it is nice to be able to interact with everyone again and to see what a great job they are doing.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind words. It has certainly been a very challenging time but we are glad to be able to welcome you back in again for visits. Thank you again for your review.

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Review from A L (Son of Resident) published on 16 July 2021 Submitted via Postal Card
Overall Experience

After 5 years of respite stays my mother always looks forward to her stay. Every aspect of her care is always immaculate, from the food, rooms, facilities, hygiene, and most of all the wonderful staff of carers, cooks, and management. My mother would not stay anywhere else. Thank you.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that both you and your Mother have positive experiences on each respite stay she has. We are looking forward to see you both again.

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Review from C M (Friend of Resident) published on 16 July 2021 Submitted via Postal Card
Overall Experience

The staff couldn't be more friendly or do more for my friend. They are unfailingly friendly, welcoming and professional in their dealing with me and my friend.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff and home so welcoming and friendly. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.

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Review from Roy M (Husband of Resident) published on 16 July 2021 Submitted via Postal Card
Overall Experience

The Manor House is a well-run care home with a motivated and caring staff. A new arrival is made very welcome and put at ease. the patient is then subject to careful monitoring and is encouraged to participate in their own treatment. The response of nursing staff to a patient's needs is both prompt and cheerful. The accommodation is both bright and clean, while the meals are varied and nourishing. The setting of the home, within lovely grounds, is a great asset but more, perhaps, could be made of them. Most patients will benefit from a stay at The Manor House.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your experience is such a positive one. We hope to continue providing your loved one with the best possible care.

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Review from Janice S (Daughter of Resident) published on 16 July 2021 Submitted via Website
Overall Experience

Everything about the Care Home is lovely - rooms and facilities are a good standard and the setting is beautiful. Staff are attentive and caring and the atmosphere is always calm and controlled. Food is really good - freshly made and of a really good standard. I honestly feel blessed that Dad has ended up here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your lovely review. We are very happy to hear you can feel so at ease with your dad in our care. We certainly hope to continue to provide him with the best possible care.

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Review from Jim G (Son of Resident) published on 29 June 2021 Submitted via Website
Overall Experience

My mother, who recently died aged 96, finally accepted that at 93 she needed full care and support. My sister and I visited a number of Care Homes in Wirral (where I live) to judge the standards available. After visiting The Manor House Care Home in Upton, we decided that this was the gold standard and compared all of the others with it. None came close. The accommodation, the staff, the services provided and the general ambience, are exceptional. Although it is not cheap (not the most expensive either) the care provided is wonderful, the staff cannot do enough for the residents and their visiting families and they genuinely care about their residents. My mother was very happy at the Manor right up until her final illness and the palliative care they provided was exactly what she wanted. I thoroughly recommend the Manor Care Home in Upton Wirral to everyone who wants the best late in life care for their loved ones. Thank you to all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for taking the time to leave your kind review. We are saddened by your loss but hopefully you can go away from this knowing that your mother received the very best care possible. Thank you for choosing us to look after her.

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Review from Helen M (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card
Overall Experience

I cannot say enough about how wonderful this home is. My Dad was so happy and content here until he passed away. The staff are so lovely, without exception. They took the time to get to know my dad and treated him with the utmost care and respect, always putting his needs first. Their help and support to us, as a family, has been amazing. There is not enough space to say thank you enough here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your lovely review. We are saddened by your loss but hope you can go away from this knowing that your Dad received the very best care possible.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 01 July 2026

The Manor House is an elegant 18th Century listed building that has been modernised and refurbished to a high standard, retaining many of its original features. Some of the en-suite bedrooms have views over the large landscaped gardens, please contact the home directly for more information.

News (1) & Events (0)

News
  • 19 Mar 2025

    The Manor House Bupa Care Home recently celebrated resident Ethel (Hetty) Griffiths’ 101st birthday. Staff at The Manor House decorated Hetty’s room with balloon and banners, and the kitchen team...

Upcoming Events

There are no upcoming events for The Manor House Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Meet the Team (1)

Alexandra Reay
Alexandra ReayJob Title:Activity CoordinatorJoined: 2021

I joined The Manor House in May 2021 after taking a break from work to raise my family. Prior to working here, I have worked in events and ran my own business.

This is my first role in the care sector and certainly my most rewarding one! I love forming relationships with our residents. It's wonderful encouraging them to try new things, and working within the community.

I live locally with my partner, son, and cat. I enjoy reading, nature and spending time with my family.

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