Bupa Care Homes in West Yorkshire | 7 Care Homes

Review of
Cottingley Hall Care Home
from Glenis B (Relative of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

Our Mum/Sister went to Cottingley Hall for palliative care in the last few weeks of her life. She came from Nottingham to be near her children.. The Administrative staff were extremely helpful in helping to facilitate this move. Once there, Hazel settled immediately, which was entirely due to the staff.

The were caring, friendly and had a humour that enabled Hazel to feel at home, she was only 70 and had cancer so the whole experience was frightening, but they made her feel so comfortable and at home. She was unable to join in activities or mealtimes but often when we visited, staff were in her room chatting to her. On 2 occasions family stayed overnight and the staff couldnt do enough for us. The care she received was excellent. The environment is lovely and doesn't feel like a care home. As a family, we want to thank you all for the care Hazel, and ourselves, received in those last few weeks. Thank you

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cottingley Hall Care Home

Thank you for taking the time to leave your review. We are pleased to hear how the team at Cottingley Hall went above and beyond to make your loved one's stay as comfortable as possible. We are saddened to hear about your loss. It was a pleasure to welcome your loved one into our Cottingley Hall family. I will certainly pass on your lovely comments to the home manager.

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Review of
Lindley Grange Care Home
from S B (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

When looking for a care home for my elderly mum I visited several care homes and decided on Lindley grange because, although it was further from me than I wanted it to be, there was a strong feeling that it was a welcoming and caring environment which was somewhere i felt mum would be safe, treated

with respect and listened to.
She has been taken for a visit to a garden centre and called in the cafe and enjoyed a drink and a slice of cake.
All the staff say hello when they pass by and she is surrounded in the safe arms of a caring home.
The care manager always finds time for a chat and really understands the needs of residents.
I am so glad I found this wonderful place.

Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home

Thank you for your lovely comments. It is so wonderful to hear that your Mum is happy, comfortable and that she is enjoying the variety of activities provided. We are very happy to hear you can feel at ease with your Mum in our care and please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of
Lindley Grange Care Home
from H B (Daughter-in-law of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

This is a first class care home. Mum has been here for 18 months now and could not be more settled. She is able to choose whether to join in the many varied activities on offer, and often chooses to join in as the activities are both stimulating and appropriate. The attention and care given by every

member of the Lindley Grange team has given us peace of mind that mum is in the correct provision and the staff could not do any more for her.

Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home

Thank you for your kind review. It is so wonderful to hear that your Mum has settled in well and that she is comfortable. It is lovely to hear that your Mum is enjoying the variety of activities on offer and that you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.

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Review of
Lindley Grange Care Home
from D G (Son of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

Since mum became a resident of Lindley Grange I've been extremely impressed with all the care she receives in all respects. To see her getting involved in the singing, dancing, drawing, cooking, and outdoor activities to name just a few, is so heartwarming, as it's just what she used to loved to do.

It's fantastic to see her safe, clean and happy, and joining in with residents and staff alike.

Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are very happy to hear you can feel at ease with your Mum in our care. We will certainly pass your comments on to the manager. We hope to continue providing your Mum with the best possible care.

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Review of
Elmwood Care Home
from Sharon G (Niece of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

My uncle moved to Elmwood after a long difficult stay in hospital. Within a week of his arrival, he was cheerful and relaxed, like his old self. The manager and his team are always approachable if we have any questions, and they make the effort to really get to know the residents and support them to

improve their health and wellbeing.

Reply from David Mclean, Customer Service Adviser at Elmwood Care Home

Thank you for taking the time to leave your kind review. We hope Elmwood care home did everything possible to make the transition as easy as possible for your uncle. We are very happy to hear you can feel at ease with your uncle in our care and that they have settled quickly to where they are cheerful and relaxed. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible and we look forward to seeing you again soon.

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Review of
Lindley Grange Care Home
from Alwyn W (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

My mum first went to Cleveland House first, she was not happy there. Then she went to Linley Grange, what a difference. The staff were amazing, they had lots of activities going on, the staff were caring and discreet. .It's such a happy place. So glad that my mum spent her last days there

Reply from Lisa Henderson, Customer Care Advisor at Lindley Grange Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss. It is always nice to hear words like "Caring" and "Discreet" being used to describe our Staff. Hopefully you will go away from this feeling like your Mum received the best possible care.

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Review of
Lindley Grange Care Home
from J B (Sister-in-law of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

Have visited the family member several times now and have seen an improvement in his manner and recognised us straight away. We had a laugh and he joined in with the conversation when possible.
The staff on duty at the time were pleasant and joined in the conversation as well. The resident seems happy

enough to be in 'The Grange' and takes part in activities on offer.

Reply from Lisa Henderson, Customer Care Advisor at Lindley Grange Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of
Wykebeck Court Care Home
from Tracey H (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum was in Wykebeck Court Care Home for 18 months before she sadly passed away there very peacefully on 1/8/25. Mum could be challenging at times, but I cannot praise the staff highly enough. They went over and above continuously to help mum feel safe and treated her with absolute dignity and as an

individual. I know she would have enjoyed more outside things, which I note are being held now when possible, but overall, she enjoyed her last year and a half, and we couldn't have asked for better care. I'd particularly like to mention one member of staff who was absolutely outstanding in her care of mum.

Reply from Lisa Henderson, Customer Care Advisor at Wykebeck Court Care Home

Thank you for your kind words. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one was cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Crossley House Care Home
from Claire M (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

My dad came into the care home after a dementia diagnosis- he has declined quite rapidly and so is unable to stay at home. From our first look round the staff were all so welcoming and friendly- and I knew I wanted dad to be somewhere like Crossley House. The staff understand how he can be on different

days and are all fantastic in everything that they do to help care for dad. We are always kept well informed about how he is and that is of great comfort and piece of mind for us as his family.

Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Dad in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Dad with the best possible care.

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Review of
Crossley House Care Home
from Jane M (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

Every member of staff assisting dad who has dementia, has been absolutely lovely with him. His needs have been met well and truly, and since some of his medication has been stopped, there are snippets of "our old dad" again!! Staff have made us as family feel completely welcomed and look after us just

as well as they do dad, thank you Crossley House!!

Reply from Lisa Henderson, Customer Care Advisor at Crossley House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Dad with the best possible care.

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Review of
Lindley Grange Care Home
from C K (Son of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

This is a fantastic place for any family member that needs care. They can not do enough for my mum. They also take the time to speak with us and make us all feel at ease and welcome. They have activities to involve all residents and there families.
I cannot recommend this place enough

Reply from David Mclean, Customer Service Adviser at Lindley Grange Care Home

Thank you for your lovely review. It is always nice to hear words like "they can not for enough for my mum" being used to describe our care and we hope you all feel like a part of our Lindley Grange family. We hope to continue providing your Mum with the best possible care and we look forward to seeing you again soon.

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Review of
Cottingley Hall Care Home
from B S (Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

Carefully looked after.
Fed and entertained as on offer.

Reply from David Mclean, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your feedback. It is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of
Lindley Grange Care Home
from Karen P (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report

Overall Experience

Since our dad has been a resident here we have been so overwhelmed by the care and love he has received. They have gone above and beyond to make sure dad settled in to his new home. There isn't a day goes by when there is some kind of entertainment or activity available if dad wants to participate.

They have taken dad on many trips and this has enriched his life so much. A special shout out has to go to to a specific member of staff who organises all the activities. The thought that goes into everything from meals to personal care and nursing is outstanding! All the staff are friendly, approachable and will always listen to any concerns we've had. Overall we are so happy that dad has found his forever home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lindley Grange Care Home

Thank you for your kind review. We are very happy to hear that you find our staff have gone above and beyond to make sure your Dad is happy at Lindley Grange. I will certainly pass your kind words on to the staff as it is always nice to know our residents family members feel grateful for the care shown.

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Review of
Crossley House Care Home
from V K (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been at Crossley House for 2.5 years. She is very well cared for. The entertainment facilitys are excellent. Mum does not have a good appetite but her diet is monitered. The staff are very caring and do an excellent job. They provie support for my mum and also myself if I am upset about mum.

They are very dedicated.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to help you and your family through such a difficult time. We hope to continue providing your Mum with the best possible care.

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Review of
Lindley Grange Care Home
from Karen B (Daughter of Resident) published on 4 August 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident for nearly 8 months now and she's been made to feel part of the Lindley Grange family right from the start. As expected she was feeling overwhelmed and apprehensive with such a big change in lifestyle (as were me & my hubby), but management & staff alike pulled together to reassure

her (& us) that all was going to be fine and she'd soon settle in, which she has. Staff are great with mum, always lots of smiles & kisses for her. Lovely patient nursing staff always on hand to answer any questions. Nice & clean, laundry done daily & hung back in wardrobe, regular baths/hairwash. Lovely home cooked meals n lush desserts.
Mum joins in with a wide variety of fun & interesting daily activities. Singer's, panto, choirs, nursery children, therapy dog, small animals/creature's come in to entertain the residents.
Day trips in the shared minibus (mum's going in it to 'The Deep' next week) all organised by a fantastic activity coordinator/team who I can't praise high enough.

Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care Home

Thank you for your kind words. We hope Lindley Grange Care Home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your Mum in our care. It is wonderful to hear that your Mum is being cared for and looked after well and that she is enjoying the variety of activities provided and meals. We hope to continue providing your loved one with the best possible care.

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Review of
Wykebeck Court Care Home
from P B (Cousin of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

Viewed Wykebeck for my cousin. A member of staff showed us around and explained the care home perfectly. We saw clients in outdoor spaces enjoying music and the company of other residents.

Reply from Lisa Henderson, Customer Care Advisor at Wykebeck Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Cousin with the best possible care.

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Review of
Cleveland House Care Home
from Julia O (Friend of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Thank you for taking such good care of our friends. :)

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Friend in our care. We hope to continue providing your Friend with the best possible care.

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Review of
Cleveland House Care Home
from E B (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff have been so good with my mum and dad. They moved them so they could be in the same room, which was so accommodating. Nothing is too much trouble for them. They are a very good team and want to settle well.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum and Dad's stay as comfortable as possible.

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Review of
Cleveland House Care Home
from R B (Son-in-law of Resident) published on 17 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff here are dedicated, passionate and caring. The needs for my mother and father-in-law were dealt with instantly. Nothing is too much for the wonderful staff. We owe them a debt of gratitude. Thank you so much.

Reply from Lisa Henderson, Customer Care Advisor at Cleveland House Care Home

Thank you for your kind words. It is always nice to hear words like "Dedicated" and "Passionate" being used to describe our Staff. It is always nice to hear from family members feeling like their loved ones is cared for and looked after. We hope to continue providing your loved ones with the best possible care.

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Review of
Lindley Grange Care Home
from Aleks D (Son of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

I was initially apprehensive and filled with doubt about the decision to move my dad into a care home, it's not something you take lightly. But Lindley Grange made the process much easier than I ever expected. The staff were excellent at settling my dad in, and the level of care and attention he's received

since has been outstanding. He's genuinely thrived at the home. The team are always on hand to provide the support he needs, and it's clear they really care about the residents. I'm very grateful for the peace of mind they've given us.

Reply from Lisa Henderson, Customer Care Advisor at Lindley Grange Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Dad in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Dad with the best possible care.

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Care Homes Owned by Bupa Care Homes in West Yorkshire

Bupa Care Homes Locations in West Yorkshire (7)

Bupa Care Homes Reviews in West Yorkshire (664)

Cottingley Hall Care Home

Lindley Grange Care Home

Lindley Grange Care Home

Lindley Grange Care Home

Elmwood Care Home

Lindley Grange Care Home

Lindley Grange Care Home

Wykebeck Court Care Home

Crossley House Care Home

Crossley House Care Home

Lindley Grange Care Home

Cottingley Hall Care Home

Lindley Grange Care Home

Crossley House Care Home

Lindley Grange Care Home

Wykebeck Court Care Home

Cleveland House Care Home

Cleveland House Care Home

Cleveland House Care Home

Lindley Grange Care Home

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