Bupa Care Homes in West Yorkshire | 7 Care Homes

Review of
Crossley House Care Home
from Judy C (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

We visited mum yesterday. We showed her photos of all the activities she has been involved in which are posted on social media.
It is lovely to see the photos and really helps us to engage her in conversation.
When we saw the picture of her stroking the little pony which visited the home she said,

"Oh yes, they always organise such interesting things for us!"
Mum is very happy. She loves all the exercise classes. And the staff are really caring and kind.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Crossley House Care HomeWe appreciate you sharing your experience with our home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We are pleased to hear how much your mother has been enjoying the activities offered- especially the pet therapy! We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
Cleveland House Care Home
from D S (Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

I found my stay very good and the carers and the activity ladies are brilliant. The food is excellent and I like the residents.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeThank you for taking the time to leave your review. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. It's great to hear that the dining experience has been a highlight for you at Cleveland House. We know how important good food is to feeling at home. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Cleveland House Care Home
from Mavis B (Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

Living experience at Cleveland House - call it 10 out of 10. Excellent.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeIt's always encouraging to read reviews like this. We are happy to hear you feel like a part of our Cleveland House family. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Sunnyview House Care Home
from Heather W (Wife of Resident) published on 5 December 2025 Submitted via Postal Card • Report

Overall Experience

This is the first time my husband has been for respite. I was worried how he could cope, but the staff, all of them, have been very kind and helpful and patient to him. His experience has been very good, and he has mixed with a lot of people.

Reply from Fran Donno, Customer Service Adviser at Sunnyview House Care HomeWe appreciate you sharing your experience with our home. Hearing that our care brings you peace of mind truly means so much to us. It is wonderful to hear that your Husband has settled in comfortably with us and please don't hesitate to reach out if there's anything more we can do.

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Review of
Cleveland House Care Home
from Wendy P (Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

All staff are brill. Some food is alright with some nice meals at times. They come every time when I press my call bell, and Simon mends everything.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeWe appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Cleveland House family. Thank you for choosing us for your stay.

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Review of
Cleveland House Care Home
from Joan H (Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

I like the food and the nice staff.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeThank you for your kind words. We're thrilled to hear you've enjoyed the food at Cleveland House. Our kitchen team puts so much care into preparing fresh meals every day. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Cleveland House Care Home
from Kathryn W (Daughter of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

The care has been excellent. All the staff are lovely and it feels like walking into someone's home.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeThank you for your kind words. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
Wykebeck Court Care Home
from G M (Son of Resident) published on 20 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother has stayed at Wykebeck Court Care Home many times for respite over the last two years. It's a lovely, friendly, caring place; nothing is too much trouble for the staff. The staff are kind and professional. Mum really enjoyed the food there, it was well-cooked, tasty and offered a variety.

There were plenty of activities to keep the residents entertained, singers, pamper sessions, quizzes, bingo etc. Mum always looks forward to her stay there.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wykebeck Court Care HomeThank you for taking the time to leave your review. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. We're pleased to hear that your mother has enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. We look forward to welcoming you back to Wykebeck Court soon.

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Review of
Cottingley Hall Care Home
from Gail C (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

Dad is into his second day at Cottingley Hall and we feel he is in very good hands. The staff have been very attentive not just to Dads needs but to our needs too. Everyone we have met has a friendly attitude and nothing is too much trouble. We believe he is in the right place for the time he has left

and we thank the staff for giving us the comfort that he is in the right place.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cottingley Hall Care HomeWe're so grateful that you've taken the time to share your thoughts. We hope Cottingley Hall care home did everything to make the transition as easy as possible. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We're committed to continuing to support you and your family in every way we can.

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Review of
Crossley House Care Home
from David A (Son of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

My mother who suffered from dementia lived at Crossley House for her last couple of years and we couldn't have asked for a better place for her.
Right up to the end the care and love shown to her was brilliant, as a family we couldn't have asked for more.
My father is now living there and once again

the care given is second to none.
Any issues flagged up to the manageress are addressed immediately.
The cleanliness and food and care given is flawless.
Would highly recommend Crossley House to anyone who wants nothing but the best for their loved one.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Crossley House Care HomeWe're so grateful that you've taken the time to share your thoughts. It's wonderful to know that you feel your loved one has been well cared for: that's exactly what we strive for. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. We're looking forward to creating many more happy memories with you and your family.

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Review of
Cleveland House Care Home
from Tom P (Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Excellent staff.
Very good room.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeWe appreciate you taking the time to leave us your comments. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. Please let us know if there is anything more we can do.

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Review of
Cleveland House Care Home
from Jackie H (Sister-in-law of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Visit my sister-in-law, we are always treated with respect and staff very friendly.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeThank you for your feedback. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. We hope to continue providing your loved one with the best possible care.

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Review of
Cleveland House Care Home
from Alan W (Friend of Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

Staff are always welcoming and helpful. Very friendly. I always have dinner with my friend, which is always tasty.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeWe appreciate you sharing your experience with our home. We're so glad that the warmth and kindness of our staff have come through in your experience. We're thrilled to hear you've enjoyed the food at Cleveland House. Our kitchen team puts so much care into preparing fresh meals every day. We are looking forward to seeing you again.

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Review of
Cleveland House Care Home
from L S (Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

We are both very pleased with the food and the staff here are lovely.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeWe're so grateful that you've taken the time to share your thoughts. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognized. We're pleased to know the meals are hitting the mark! Our catering team always aims to provide variety, comfort and quality. We hope to continue providing your loved one with the best possible care.

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Review of
Cleveland House Care Home
from Dave K (Daughter of Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been treated kindly, fairly and professionally since she arrived at Clevelan House. The staff go above and beyond to make sure Mum is happy and comfortable.
The food is great, and we couldn't ask for better.
Ian, in particular, has been a caring member of staff recently.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. Your comments are a testament to the dedication of everyone in the home. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We will certainly pass your comments on to the manager.

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Review of
Sunnyview House Care Home
from Sue W (Wife of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

Excellent facilities and very helpful staff. Bedrooms are very welcoming, plenty of space. First contact with customer services was excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Sunnyview House Care HomeThank you for your feedback. It is good to hear that you found our customer service team to be excellent and that you think Sunnyview House also has excellent facilities. Thank you again for choosing us for your loved ones care.

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Review of
Cleveland House Care Home
from Graham M (Son of Resident) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

Barbara is being well looked after by a very good team, who all seem to get on well with her. All her needs are met with care and professionalism by all.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care HomeWe're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Please let us know if there is anything we can do to make Barbara's stay as comfortable as possible.

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Review of
Cottingley Hall Care Home
from J W (Respite Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

Service in all areas was good to excellent. It is imperative that users realise the pressures from governmental policies, diversity of employees, difference in pay rates create huge challenges for management in drawing up rotas, trying to create teams. Until a person stays in a care home nobody can

understand the constraints placed on the management. A strength at Cottingley Hall is that many staff live locally. Integration is good within teams although balancing backgrounds and skills is a difficult task. More detailed guidance re helping respite patients would enhance the experience.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cottingley Hall Care HomeThank you for your feedback. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Sunnyview House Care Home
from C B (Respite Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

I spent 3 weeks in rehab care in your home. It was daunting since I'd always been independent until my hip operation. I was greeted by a family atmosphere and welcomed. Over the period of a few days, I blended into the rest of the residents. Taking part in the various activities available. I was impressed

by the care and devotion of the staff; the entertainers inject a lively atmosphere for all patients. I left with a broader outlook on care homes. Hopefully, I will remain healthy, but good to know such places exist.

Reply from David Mclean, Customer Service Adviser at Sunnyview House Care HomeWe're so grateful that you've taken the time to share your thoughts from your respite stay. It is wonderful to hear that you had settled in comfortably with us and we take pride in creating a caring environment, and it's lovely to hear that reflected in your comments.. Thank you for choosing Sunnyview House for your stay.

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Review of
Crossley House Care Home
from Helen H (Daughter-in-law of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

My mother-in-law has advanced dementia and has been a resident at Crossley House for over two years. We moved her there from another home which was unsatisfactory, and right from day one we were hugely impressed by the care given to her and the support given to us. Staff are always friendly and welcoming

and eager to help. My mother-in-law has complex needs but they are always patient and kind. The programme of activities for residents is excellent, and since we live at a distance we very much appreciate the regular photos and updates on Facebook. This is a home where everyone is working hard as a team to meet the highest standards. It's very comforting to us to know that my mother-in-law is so well looked after.

Reply from David Mclean, Customer Service Adviser at Crossley House Care HomeThank you for your kind words which remind us why we do what we do. We are proud to have such a compassionate team and we're glad this has shone though in your experience and it's always nice to hear words like "friendly and welcoming and eager to help" being used to describe our care. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Care Homes Owned by Bupa Care Homes in West Yorkshire

Bupa Care Homes Locations in West Yorkshire (7)

Bupa Care Homes Reviews in West Yorkshire (699)

Crossley House Care Home

Cleveland House Care Home

Cleveland House Care Home

Sunnyview House Care Home

Cleveland House Care Home

Cleveland House Care Home

Cleveland House Care Home

Wykebeck Court Care Home

Cottingley Hall Care Home

Crossley House Care Home

Cleveland House Care Home

Cleveland House Care Home

Cleveland House Care Home

Cleveland House Care Home

Cleveland House Care Home

Sunnyview House Care Home

Cleveland House Care Home

Cottingley Hall Care Home

Sunnyview House Care Home

Crossley House Care Home

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