Bupa Care Homes in West Yorkshire | 7 Care Homes

Review of
Lindley Grange Care Home
from Rodney T (Brother of Resident) published on 10 February 2026 Submitted via Postal Card • Report

Overall Experience

My wife Karen and I found the premises to be a delight, very impressed with all aspects as depicted in the tick box section. We were fortunate enough to attend on an excellent entertainments day. Well done to everyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lindley Grange Care HomeThank you for your feedback. It is lovely to hear that you found our home to be a delight. Thank you again for your review.

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Review of
Lindley Grange Care Home
from Amy N (Granddaughter of Resident) published on 4 February 2026 Submitted via Website • Report

Overall Experience

This is a 5 star carehome!
The building is to an excellent standard, inside each room is too, residents have different rooms to go to and space to themselves or to be with others.
The places they take residents out is always good and to their needs. The activities held are planned very well and bring

enjoyment to residents and also invite family and friends along too and some of the special ones.
The safety, care, hygiene and over all running of the home is a 5 out of 5 standard which is excellent.
My family member is cared for over and above by the staff and we couldn't ask for more.
Thank you!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Lindley Grange Care HomeThank you for taking the time to leave this wonderful review for our home. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We hope to continue providing your loved one with the best possible care.

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Review of
Crossley House Care Home
from Steven T (Son of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Dad went into Crossley on an assessment visit after 2 weeks respite. We were welcomed with friendly, caring people. We were reassured immediately that he would be very happy there. Over the period dad was in there he was very happy, loved the staff, enjoyed most meals especially the porridge. He enjoyed

activities such as bingo, quizzes, singers, events, parties i could go on. We were always welcome on any and every visit. You could tell the staff genuinely liked and cared for him dearly. There was always someone to ask about any changes etc. They all definitely knew about his care. We can honestly say I feel that the staff although professional became our friends through the time Dad spent there. Even at the end they were respectful of dad's and the family's wishes. Ensuring he was well cared for and yes I think I can say it 'loved".

Thankyou to all the staff involved in dad's care we will really miss our visits to Crossley House.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Crossley House Care HomeYour words remind us why we do what we do. We want our home to feel like a community, and it's wonderful to hear that you have felt a part of it. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.

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Review of
Lindley Grange Care Home
from Caroline W (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

I'm really happy with the care my mother is receiving. Everyone is friendly and courteous towards her. She is always busy and there is lots to keep her occupied, which helps her a lot. She enjoys the visitors and the entertainment that is arranged. I feel happy in the knowledge that she is settled and

is being well card for.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Lindley Grange Care HomeThank you for taking the time to leave this lovely review. Hearing that our care brings you peace of mind truly means so much to us. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Wykebeck Court Care Home
from John L (Brother of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

All aspects of this home are outstanding. We would Strongly recommend this home to other families. The nursing care is strong and meets personal needs of the resident. The quality of care is of the highest standard.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wykebeck Court Care HomeThank you for your lovely review. Providing peace of mind for families is one of our top priorities, so your words mean a lot. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We're committed to continuing to support you and your family in every way we can.

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Review of
Lindley Grange Care Home
from L C (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

I am very happy with Lindley Grange Care Home. My mum has been in there for 7 months and has received excellent care. The carers are very loving towards the residents and the home has a very homely and welcoming atmosphere. It is a a well manged home.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Lindley Grange Care HomeThank you for taking the time to leave this lovely review. It is great to hear that you feel reassured with your mother in our care. We look forward to continuing to provide your loved one the best level of care possible.

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Review of
Cottingley Hall Care Home
from Susan A (Wife of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

Excellent place. Very clean. Food excellent. Staff are amazing, friendly, kind and very caring.
This nursing home is truly a wonderful place and genuinely cares about the residents. They treat everyone with dignity and respect, and it shows in the warm, welcoming atmosphere.
Communications with

families is excellent. It's reassuring to know our loved one is in such capable and compassionate hands.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care HomeThank you for taking the time to leave your review. We are happy to hear you describe our staff as "amazing, friendly, kind and very caring". It is always nice to hear from family members feeling like their loved one is well cared for. Thank you again for your kind words.

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Review of
Cleveland House Care Home
from Susan K (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

Christmas day was absolutely first rate. There were 4 of us to visit here & we were made so welcome & looked after all the time were were here. The dinner was fab, very tasty & hot & the whole atmosphere was very Christmasy. It is the first time my son & his partner had visited & they commented how

clan the rooms were & how caring all the staff were towards Beatrice & to us. We had a lovely Xmas day. Thank to every body for making our day special.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeWe appreciate you taking the time to leave your review. We are thrilled that you were able to join us at Cleveland House for Christmas Day. One of our top priorities is making sure our residents and their families feel welcomed and engaged. We are pleased that you found the home to be welcoming and clean- this is exactly what we strive for. We are looking forward to seeing you again.

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Review of
Cottingley Hall Care Home
from E T (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report

Overall Experience

My mother has recently moved into Cottingley Hall, the transition into the home was prompt, smooth and very well attended to. The administrative team are kind, informative and detailed, the Care home Manager is well knowledgable about my mother's case and is proactive, supportive and kind.
The care

team are prompt, attentive and caring.
We thank the whole team for all their hard work and efforts towards my mother and us as a family during this difficult time.
On arriving at the home my mother was warmly welcomed and her needs met with equipment and care immediately. She is in an environment that is stimulating, healthily and well maintained and equipped now and we look forward to working with the home to support my mother and give her a quality of life that will have her feeling its a home from home.
Thank you from the whole family.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cottingley Hall Care HomeThank you for taking the time to leave this wonderful review. The process of choosing the right care for a loved one can be daunting- so it's great to hear how smooth the transition was for you and your mother. Every member of staff at Cottingley Hall from the administrators and managers to the carers and custodial staff go above and beyond to make sure every resident is well cared for and has everything they need from the moment they arrive. We are looking forward to working collaboratively to provide your mother with the best level of care and to create many happy memories with her.

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Review of
Wykebeck Court Care Home
from Elizabeth F (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum started at feel unwell on 22nd December 25. The care staff identified this and called 111. The paramedics took mum into hospital with flu. The staff at Wykebeck made sure mum had everything she needed.This was a big help for me. The staff phoned to ask how mum was doing whilst she was in hospital.

After a 2 week hospital stay mum was discharged. When the discharge nurse rang Wykebeck she was very impressed that Wykebeck didn't have a cut off time for coming back. The carer in charge said this is Betty's home and she can come home. Amazing

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wykebeck Court Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care and that you have experienced first-hand how our care team work together to overcome unexpected circumstances. We want our home to feel like a community, and it's wonderful to hear that you and your mother feel a part of it. Of course, we want every resident to feel as though Wykebeck Court is their home- so it is lovely to hear the kind comments from the discharge nurse too. We are looking forward to continuing to provide your loved one with the best possible care.

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Review of
Lindley Grange Care Home
from Judith N (Goddaughter of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

We cannot thank all the staff at Lindley Grange enough for their specialist holistic care, kindness and support to my aunt and ourselves on admission to your care setting.
It was a difficult and worrying time but the staff made the transition easier and less stressful for all with there warm welcome.

My aunt is settling in well and enjoying the varied activities that are thoughtfully arranged.
The staff are always welcoming and we are made to feel comfortable and given regular updates and support.
Thank you for your care .

Reply from Natasha Burns-Leigh, Customer Service Advisor at Lindley Grange Care HomeIt's always encouraging to read reviews like this. We are glad to hear that the staff at Lindley grange made the transition as seamless as possible. It can be a very stressful time when choosing the right care for a loved one- so we are so pleased to hear that you feel at ease with your Aunt in our care. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We're looking forward to creating many more happy memories with you and your family.

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Review of
Crossley House Care Home
from J K (Goddaughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

I wanted to express my sincere thanks for the ongoing excellent care afforded to my precious Godmother. She is so well cared for especially as she is so reliant on everyone for all her life now. I know she is safe and happy and enjoys the activities especailly the music. Thank you all so much for keeping

her safe.

Reply from Fran Donno, Customer Service Adviser at Crossley House Care HomeIt is always encouraging to read reviews like this. It is wonderful to hear you can feel at ease with your Godmother in our care. We are so pleased to hear that your Godmother is safe and happy at Crossley House Care Home and we hope to continue providing your loved one with the best possible care

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Review of
Lindley Grange Care Home
from G B (Brother-in-law of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

My relative has now spent over 3 years in care homes and this includes the last 7 months in Lindley Grange. She has received much better care at Lindley than the previous care home. Lindley is a happy place with a great staff team and management. The goodwill & care is palpable. I have yet to see a

member of staff who does not have that special empathy which I would say is a calling or vocation - this I think is down to good management. I would strongly recommend Lindley Care Home to all who may be interested.

Reply from Fran Donno, Customer Service Adviser at Lindley Grange Care HomeIt's always encouraging to read reviews like this. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. It is lovely to hear that your loved one has settled in comfortably with us and please don't hesitate to reach out if there's anything more we can do.

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Review of
Elmwood Care Home
from Wendy D (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

My mum has been living in Elmwood since Nov 2018 and my father from Aug 22 until October 25 when he passed away. During this time my parents' care has been exceptional. My mum receives excellent nursing care 24/7 and since my dad's passing she has also received excellent emotional support. Nursing staff,

care staff and management all work together to give the best possible care in all areas. The rooms are clean tidy & well maintained. There are constant activities taking place for residents to join in and a very sociable atmosphere in the main lounge. During the summer months there is a lovely garden area to sit in and activities take place outside. I visit on a daily basis, know all of the staff and management by first names and am always given a very warm welcome. My mum is always clean and well cared for and her room and possessions are always in good order. I cannot praise this care home and all of the staff enough. They give me constant peace of mind for my mother's wellbeing

Reply from Fran Donno, Customer Service Adviser at Elmwood Care HomeWe appreciate you sharing your experience with our home. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. It is wonderful to hear that you are impressed with the clean environment and the high standards of care and support provided at Elmwood Care Home. Hearing that our care brings you peace of mind truly means so much to us. We're committed to continuing to support you and your family in every way we can.

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Review of
Lindley Grange Care Home
from Terrence B (Resident) assisted by family/friend published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

Happy environment with helpful friendly staff. Good food and a varied menu. Comfortable bedroom, always clean and tidy. Entertainment is very good and very much enjoyed staff are caring and always around if help is needed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lindley Grange Care HomeThank you for your lovely review. We are happy to hear you enjoy the entertainment and feel well cared for at Lindley Grange. Thank you again for your feedback.

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Review of
Lindley Grange Care Home
from J B (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

Lindley Grange provides excellent care for my mother where she is looked after and encouraged to join in a wide range of activities as well as individual ones - these take place both in the home itself and outside through Visits. I cannot praise the staff highly enough for their care and attention going

above and beyond what may be expected of them to give their best to the residents. This place deserves the rank of excellent in every possible category, and my sister and I are completely happy that our mother is in the best place to live out her days

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lindley Grange Care HomeThank you for your kind words. We are happy to hear you find the care for your Mother to be excellent and that you feel our staff go above and beyond expectation. We really appreciate you taking the time to leave us your lovely feedback and will pass this on to the team.

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Review of
Wykebeck Court Care Home
from Mike T (Friend of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful. Home from home.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Wykebeck Court Care HomeThank you for taking the time to leave this review. We are pleased to hear that you have found the staff at Wykebeck Court so friendly and that you feel so at home here. That is exactly what we aim for. We're committed to continuing to support you in every way we can.

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Review of
Lindley Grange Care Home
from A G (Resident) assisted by family/friend published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

I find it very comfortable.
Staff are very good. People are very nice.
I am looking forward to another visit to the garden centre.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Lindley Grange Care HomeThank you for your kind words. It is lovely to hear that you find the home comfortable and that the staff are friendly. We are delighted to hear that you have been able to enjoy some trips out to the garden centre too. Please let us know if there is anything more we can do.

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Review of
Crossley House Care Home
from Judy C (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

We visited mum yesterday. We showed her photos of all the activities she has been involved in which are posted on social media.
It is lovely to see the photos and really helps us to engage her in conversation.
When we saw the picture of her stroking the little pony which visited the home she said,

"Oh yes, they always organise such interesting things for us!"
Mum is very happy. She loves all the exercise classes. And the staff are really caring and kind.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Crossley House Care HomeWe appreciate you sharing your experience with our home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We are pleased to hear how much your mother has been enjoying the activities offered- especially the pet therapy! We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of
Cleveland House Care Home
from D S (Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

I found my stay very good and the carers and the activity ladies are brilliant. The food is excellent and I like the residents.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care HomeThank you for taking the time to leave your review. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. It's great to hear that the dining experience has been a highlight for you at Cleveland House. We know how important good food is to feeling at home. Please don't hesitate to reach out if there's anything more we can do.

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Care Homes Owned by Bupa Care Homes in West Yorkshire

Bupa Care Homes Locations in West Yorkshire (7)

Bupa Care Homes Reviews in West Yorkshire (714)

Lindley Grange Care Home

Lindley Grange Care Home

Crossley House Care Home

Lindley Grange Care Home

Wykebeck Court Care Home

Lindley Grange Care Home

Cottingley Hall Care Home

Cleveland House Care Home

Cottingley Hall Care Home

Wykebeck Court Care Home

Lindley Grange Care Home

Crossley House Care Home

Lindley Grange Care Home

Elmwood Care Home

Lindley Grange Care Home

Lindley Grange Care Home

Wykebeck Court Care Home

Lindley Grange Care Home

Crossley House Care Home

Cleveland House Care Home

Awards / Recognitions (8)

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