Bupa Care Homes in West Yorkshire | 7 Care Homes

Review of
Sunnyview House Care Home
from Sue W (Wife of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

Excellent facilities and very helpful staff. Bedrooms are very welcoming, plenty of space. First contact with customer services was excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Sunnyview House Care Home

Thank you for your feedback. It is good to hear that you found our customer service team to be excellent and that you think Sunnyview House also has excellent facilities. Thank you again for choosing…read more

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Review of
Cleveland House Care Home
from Graham M (Son of Resident) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

Barbara is being well looked after by a very good team, who all seem to get on well with her. All her needs are met with care and professionalism by all.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

We're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Please let us know if…read more

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Review of
Cottingley Hall Care Home
from J W (Respite Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

Service in all areas was good to excellent. It is imperative that users realise the pressures from governmental policies, diversity of employees, difference in pay rates create huge challenges for management in drawing up rotas, trying to create teams. Until a person stays in a care home nobody can

understand the constraints placed on the management. A strength at Cottingley Hall is that many staff live locally. Integration is good within teams although balancing backgrounds and skills is a difficult task. More detailed guidance re helping respite patients would enhance the experience.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Cottingley Hall Care Home

Thank you for your feedback. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We will discuss your feedback with the home's manager to help them…read more

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Review of
Sunnyview House Care Home
from C B (Respite Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

I spent 3 weeks in rehab care in your home. It was daunting since I'd always been independent until my hip operation. I was greeted by a family atmosphere and welcomed. Over the period of a few days, I blended into the rest of the residents. Taking part in the various activities available. I was impressed

by the care and devotion of the staff; the entertainers inject a lively atmosphere for all patients. I left with a broader outlook on care homes. Hopefully, I will remain healthy, but good to know such places exist.

Reply from David Mclean, Customer Service Adviser at Sunnyview House Care Home

We're so grateful that you've taken the time to share your thoughts from your respite stay. It is wonderful to hear that you had settled in comfortably with us and we take pride in creating a caring…read more

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Review of
Crossley House Care Home
from Helen H (Daughter-in-law of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

My mother-in-law has advanced dementia and has been a resident at Crossley House for over two years. We moved her there from another home which was unsatisfactory, and right from day one we were hugely impressed by the care given to her and the support given to us. Staff are always friendly and welcoming

and eager to help. My mother-in-law has complex needs but they are always patient and kind. The programme of activities for residents is excellent, and since we live at a distance we very much appreciate the regular photos and updates on Facebook. This is a home where everyone is working hard as a team to meet the highest standards. It's very comforting to us to know that my mother-in-law is so well looked after.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your kind words which remind us why we do what we do. We are proud to have such a compassionate team and we're glad this has shone though in your experience and it's always nice to hear…read more

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Review of
Sunnyview House Care Home
from Claire J (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

I found Sunnyview after mum's usual respite place was full. The staff there have been superb. From my first phone call with the lovely receptionist who showed me around (I can't remember her name) Sue who deals with finance was very friendly and answered all my questions as was David who came out to

assess mum.

She was in for two weeks and I had no issues am hoping I can get her back in for Christmas

Reply from David Mclean, Customer Service Adviser at Sunnyview House Care Home

Your feedback means a lot to us and the team at Sunnyview House Care Home. We are delighted to hear that our team have made a difference to your family's experience. Your comments are a testament to…read more

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Review of
Cleveland House Care Home
from C F (Goddaughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Cleveland House is so friendly, welcoming, comforting to know my elderly relative is safe and cared for. Meets individual needs. Just feels expensive when self funding, has to pay extra for an escort to hospital when already paying a lot of money. Food freshly made, looks really good nutritional food.

Reassuring that is Godmother is putting weight on. The home is very clean and never smells!

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for your lovely review. It is always nice to hear words like "friendly, welcoming, comforting" being used to describe our care. It is always nice to hear from family members feeling like…read more

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Review of
Cleveland House Care Home
from Pauline A (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

The care me and my family received today was over and beyond. Every member of management and all the staff have made what would have been a difficult day a whole world easier. This is not just todays visit but everytime I visit everyone is so polite & caring. I am 100% sure I made the right choice of

care home for my mum.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

We appreciate you sharing your experience with our home. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're committed to continuing to…read more

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Review of
Cleveland House Care Home
from Dave K (Son of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been at Cleveland House for several weeks and both herself and our family have been extremely pleased with everything. There is a nice atmosphere and the staff always go above and beyond. Myself and my brother are very happy that mum is at Cleveland. Both Claires are always helpful and responsive

and Debbie always greets us with a great smile!

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

Thank you for taking the time to leave your kind words. We hope Cleveland House care home did everything possible to make the transition as easy as possible and that you all can feel like a part of…read more

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Review of
Crossley House Care Home
from Elizabeth H (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

My mum has been at Crossley House for three years now, and we have never had a single problem. Mum is not just well cared for, she seems loved by the carers. It is wonderful really. Communication between the home and all the family is excellent. It is truly a professionally run establishment.

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

It's always encouraging to read reviews like this. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved…read more

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Review of
Sunnyview House Care Home
from Bradley S (Grandson of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

Lovely atmosphere and super friendly carers. Nan loved it here and was always talking about the activities.

Reply from David Mclean, Customer Service Adviser at Sunnyview House Care Home

Thank you for your kind words. We are sorry for your loss. It is always nice to hear words like "lovely atmosphere" and "super friendly" being used to describe our care. Hearing that our care has made…read more

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Review of
Sunnyview House Care Home
from D S (Son-in-law of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

Made very welcome always - amazing care staff looking after my mother in law.
Always smiles from the staff. Always happy residents. She was very happy here and had lots of friends in both other residents and the staff.
She loved it here and we couldn't have wished more for her!!

Reply from David Mclean, Customer Service Adviser at Sunnyview House Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after.…read more

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Review of
Sunnyview House Care Home
from Amanda S (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

Always made to feel welcome. Mum was well cared for and loved. She was kept clean and always treated with respect.

Reply from David Mclean, Customer Service Adviser at Sunnyview House Care Home

Thank you for taking the time to leave your kind review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one has cared for and looked after. Please…read more

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Review of
Cleveland House Care Home
from Jeanet H (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy for my mother to be looked after here in Cleveland House. The whole team had been amazing. Thank you.

Reply from David Mclean, Customer Service Adviser at Cleveland House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Feedback like yours motivates us…read more

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Review of
Crossley House Care Home
from Steve H (Son of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

It is a really nice home. Lovely staff and very well run. Mum has been there a while now and has had 100% top notch care from fantastic staff. When I visit each month or so the staff treat me so nicely, making sure I have somewhere to sit with Mum privately, sometimes with a cup of tea. Thank you

all very much

Reply from David Mclean, Customer Service Adviser at Crossley House Care Home

Thank you for your lovely review. We appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your family's experience and it's lovely to…read more

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Review of
Lindley Grange Care Home
from Daniel B (Grandson of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

Lindley Grange is an absolute brilliant nursing home, my Grandma hasn't been there long but we are all very impressed with the home,caring, friendly and helpful staff, and the effort made in keeping the residents engaged and entertained.
My Gran has been enjoying her day trips out and little jobs given,

although she is suffering from dementia she is settled, eating alot better than her previous home and joining in alot more to everyday activities.
Would highly recommend this home, keep up the good work, its much appreciated.
Thank you

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lindley Grange Care Home

Thank you for your lovely review. It is always so nice to hear words like caring, friendly and helpful being used to describe our staff. It is lovely to hear that your Gran has been enjoying the trips…read more

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Review of
Wykebeck Court Care Home
from Geraldine H (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

Happy and contented mum leads to peace of mind. Thank you.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for taking the time to leave your review. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Please let us know if there is anything we can do to…read more

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Review of
Wykebeck Court Care Home
from Joanne D (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

Extremely pleased with the respite care that dad receives. The staff are friendly and most go above and beyond. The staff are person-centred and have made dad feel extremely welcome. Dad is happy to come in, and we are happy for him to come knowing that he is safe and happy. The building and rooms are

clean, and the staff will let you bring things in from home, such as a laundry basket, photos and books.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

We're so grateful that you've taken the time to share your thoughts. It's lovely to know that you feel reassured that your Dad is safe and well looked after. Feedback like yours inspires us to…read more

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Review of
Wykebeck Court Care Home
from Elizabeth F (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

When mum came to Wykebeck Court she wasn't in a good place.The staff quickly identified her problems and sorted mum out. Since then she has been treated with respect and care.The carers here are all wonderful I would even say they show love to my mum. I certainly would recommend Wykebeck to anyone.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your lovely review. We are delighted to hear that our team have made a difference to your family's experience and it is always nice to hear from family members feeling like their loved…read more

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Review of
Lindley Grange Care Home
from Albert O (Resident) assisted by family/friend published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

I enjoyed the visit to the local nursery where we did some crafts with the children and singing happy birthday to my friend. I'm looking forward to the children coming here this week.
We've also been doing activities themed around a cruise, 'visiting' different countries. That's been great fun. I

like all of the nurses and care staff here as they look after are very well. They always take time to talk and we share stories.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lindley Grange Care Home

We appreciate you taking the time to leave us your lovely review. We are happy to hear that you have enjoyed spending time with the children from the local nursery and the Mediterranean Cruise…read more

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Care Homes Owned by Bupa Care Homes in West Yorkshire

Bupa Care Homes Locations in West Yorkshire (7)

Bupa Care Homes Reviews in West Yorkshire (686)

Sunnyview House Care Home

Cleveland House Care Home

Cottingley Hall Care Home

Sunnyview House Care Home

Crossley House Care Home

Sunnyview House Care Home

Cleveland House Care Home

Cleveland House Care Home

Cleveland House Care Home

Crossley House Care Home

Sunnyview House Care Home

Sunnyview House Care Home

Sunnyview House Care Home

Cleveland House Care Home

Crossley House Care Home

Lindley Grange Care Home

Wykebeck Court Care Home

Wykebeck Court Care Home

Wykebeck Court Care Home

Lindley Grange Care Home

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