Elmwood Care Home

3 Wetherby Road, Oakwood, Leeds LS8 2JU

Elmwood practises personalised care for a number of requirements, including post-operative care, palliative care, convalescence and respite provision. Care is also provided for those living with Huntington's and Parkinson's.

This extensively refurbished facility features mature landscaped gardens, en-suite bedrooms and versatile social areas for a positive and comfortable lifestyle. Though homely, great attention has been paid to the health and security of the home.

Mealtimes are an important part of the day, with menus prepared by an experienced chef and consisting of fresh and seasonal produce.

The care philosophy includes support for an active lifestyle, with an activities co-ordinator getting to know each resident’s hobbies and interests and organising many social occasions and outings.

Group: Bupa Care Homes

Person in charge: Angela Emery (Home Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 36

Rooms with ensuite WC: 32

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elmwood Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Elmwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Elmwood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.612 for Elmwood Care Home is calculated as follows: ( (108 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 152 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.694 Points relating to the number of positive Reviews for Elmwood Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.2 Target = 0.694

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Elmwood Care Home has a Review Score of 9.3 (9.306) from 13 Reviews


Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elmwood Care Home?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elmwood Care Home

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My mother has been in this care home since November 2017. She sadly passed away this month, but the care and compassion the staff gave mother and the family were excellent. The staff and management were so friendly and approachable.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Natalie Krisman, Customer Service Advisor at Elmwood Care Home responded to this review on 10 May 2018:

Thank you for your review and I am sorry for your loss. I hope that it brings you comfort that she was well cared for by the staff in Elmwood.

Things here continue to impress, it all appears to run with a high degree of customer satisfaction, particularly as far as the residents within are concerned. Attention to detail is paramount. It must be quite difficult at times trying to achieve total satisfaction, but they seem to be able to go beyond that, and more. Well done to all the staff.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

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Average Rating:   5 out of 5

Natalie Krisman, Customer Service Adviser at Elmwood Care Home responded to this review on 18 Apr 2018:

Thank you for your review. We are very proud of our carers and staff and the high level of individualised care which they provide.

Mother has been at "Elmwood" for nine years and in my opinion, has gone from when she arrived in 2009 being ok to excellent in 2018 under the stewardship of the new manager.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Natalie Krisman, Customer Services Administrator at Elmwood Care Home responded to this review on 11 Apr 2018:

Thank you for your review and I'm pleased to hear that you are happy with your mother's care.

I have been staying here to recuperate (post hospital) for over two weeks I have received the kindest attention from all the staff. Kind smiles from all well appreciated. I was at first a nervous patient but found it a please experience, nothing was too much trouble.
My thanks to one and all.

How likely would you be to recommend Elmwood Care Home? Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Elmwood Care Home responded to this review on 27 Feb 2018:

Thank you for your review and kind words. I hope that you are now back in good health.

Elmwood is proving to be a friendly, relaxed and safe environment for mum to live in.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Simone Berkeley, Customer Services Advisor at Elmwood Care Home responded to this review on 31 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

The key to any nursing home, in my opinion, is its staff. Ultimately their individual care, empathy and skills will impact the life of the residents more than any other single area. The staff at Elmwood possess these qualities. Friendly, caring and respectful toward their charges.

I asked my mother when she was able to speak, if she felt cared for - possibly the most important question for me as her son, she replied that she did. It is this care by the staff, in all its forms, I believe has kept my mother alive and well 2 years longer than the GP's expectations when she first arrived at Elmwood. The facilities are good, cleanliness excellent but the staff from the reception to the social host to all nursing staff and care assistants are what make Elmwood.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Emily Wilson, Customer Service Administrator at Elmwood Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother first entered Elmwood having to be hoisted to do anything. My family members and I truly thought this was going to be a very confusing and short existence. It has turned out to be the exact opposite. Our mother is now (albeit very limited) able to manoeuvre herself unaided under watchful eyes. We truly believe this improvement is due to the level and quality of care given at Elmwood.
P.S The food is fantastic.
Well done everyone!!

How likely would you be to recommend Elmwood Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Elmwood Care Home responded to this review on 03 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very good. I feel mum is looked after well and the care workers know and understand mum and her needs.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at Elmwood Care Home responded to this review on 16 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

My mother is 101 years old in two weeks. She has lived at Elmwood for almost 11 years. I am not backwood at coming forward if a complaint is necessary, but in 11 years this has never been necessary. My mothers room is large, always clean and free from odour. When the weather is good there is a pleasant outside area to sit. The meals are served in a spacious restaurant and the choice of menu is excellent. Above all the staff are and have been over 11 years, excellent.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Elliott, Customer Service Administrator at Elmwood Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

It's marvelous, I have settled now. I am here on respite, everybody is wonderful.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Rose Pickering, Customer Service Administrator at Elmwood Care Home responded to this review on 18 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

My 94 year old terminally ill great aunt, spent the last few weeks of her life in Elmwood. I was incredibly impressed with the whole team who contributed to that care. Room was comfortable and clean, still were very caring, supportive, friendly and competent. They were understanding and sympathetic to our plight. I would not hesitate to recommend the home to any one else with same circumstances as our own.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum stayed here for two weeks respite. All the staff were caring and friendly. Mum was very well cared for and looked after during her stay. The staff made sure mum was assessed and her needs met whilst she was there. This was greatly appreciated by the family and helped provide peace of mind.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rose Pickering, Customer Service Administrator at Elmwood Care Home responded to this review on 16 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

The new manager is very good, and what the care home needed! She has the residents care and well-being in her sight and has been working hard, listening to residents that can communicate, striving for better personal care, interaction with staff and residents, dignity, sending staff on courses to improve these areas. She has eradicated the problems with the night time staffing issues Elmwood had which were concerning.
Very good group of carers for the vast majority. Although the carers do not have the time to spend better/ quality time with residents, only have time to do the basics eg. toilet help, health matters. Residents need more personal time shared! Food and drink is very poor, poorly made, poor quality and very cheap - want this to change. Resident's that can complain do but the chef doesn't change.
The Activities Coordinator at Elmwood does a Wonderful Job. He is so giving of himself to all the Residents. He is a delight to watch with them.

How likely would you be to recommend Elmwood Care Home? Likely

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Average Rating:   2.8 out of 5

Elmwood Nursing Home, Bupa Care Homes at Elmwood Care Home responded to this review on 27 Oct 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Bed Vacancies

2 Bed Vacancies

posted 04 May 2018

En-suite nursing bedrooms and versatile social areas for a positive and comfortable lifestyle available, call the home for more information

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Elmwood Care Home